Customer Reviews for U-Haul Moving & Storage of Downtown Pensacola

3117 reviews

2817 N Pace Blvd   Pensacola, FL 32505
(South of Fairfield Dr in front of Auto Zone)

(850) 432-1522

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 432-1522

2817 N Pace Blvd
Pensacola, FL 32505
(South of Fairfield Dr in front of Auto Zone)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LYNNE MARIE B. 
Rating:
5.0

Customer did not leave a comment.

KRISTY K. 
Rating:
5.0

Customer did not leave a comment.

Dakota B. 
Rating:
5.0

Great folks here. They took excellent care of me. Almost makes you move again. Almost

William B.  |  Overall Experience 
Rating:
5.0

While the equipment looked clean, the cup holder and the dash around the cupholder we're not wipe down and clean. The windows of the truck we're not claim. The truck interior; the seats, and the floor were spotless in cleanliness.

FRANKLIN G. 
Rating:
4.0

Customer did not leave a comment.

SHERICKA W. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Too pricey.

diamond H. 
Rating:
5.0

The location was fine and the workers were very friendly. My complaint is with the vehicle. The fuel gage was not functioning correctly. Also, there was no documentation in the truck to let me know how much fuel it could hold so I could not estimate when to stop filling it to meet my contractually-obligated amount to avoid being charged $6-something per gallon. The truck's gas gage did not register anything past half a tank. This caused me to add way more fuel (about 10 gallons) than was needed. The gage then miraculously started working after I got back to the rental location. The worker said I should be compensated for the fuel overage, but this issue should be addressed for future renters. I doubt I'll get back the same amount of money I put into it.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Jerald M. 
Rating:
5.0

Customer did not leave a comment.

Tamatha S. 
Rating:
3.0

Check your trucks more often for wheel alignments and transmission. Also don't move customers location at the last minute when you don't have trucks available.

Vermonda O. 
Rating:
4.0

Customer did not leave a comment.

Nicolas D. 
Rating:
5.0

Your employees were awesome. Quick and detailed. I would strongly recommend this location, been there before and never disappointed and always have what I need. Thank yall.

Reinaldo T. 
Rating:
5.0

Customer did not leave a comment.

corey r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN T. 
Rating:
5.0

Customer did not leave a comment.

Shaun C. 
Rating:
4.0

Wait time was well above what I expected, only 1 employee renting vehicles on a Sunday.

Austin O. 
Rating:
5.0

Customer did not leave a comment.

Archie C. 
Rating:
5.0

Kudos to Timothy B.!!! He was professional and very friendly to us even though it was quite busy when we arrived. It was a smooth transition.

LESLIE W. 
Rating:
3.0

Customer did not leave a comment.

sandy S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Treat them exactly as I was treated. My experience with U-Haul was incredibly easy, fast, and professional. Special kudos to David and Nathan.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

valorie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
4.0

Customer did not leave a comment.

Cynthia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA W. 
Rating:
4.0

Needs better access to the back of the building, there's only one door.

Anthony S.  |  Overall Experience 
Rating:
5.0

Fair price

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
5.0

Customer did not leave a comment.

RALPH G. 
Rating:
2.0

We reserved a truck and car dolly with one reservation, later was notified dolly was at a separate location to be picked up, no big deal except we were required to make two separate transactions. (We were never told that our drop off locations would change or be separate) go to return them both and was told car dolly would have to be dropped off at another location across town. Fine, we did so. The next morning receive a voicemail that our car dolly was late for return as of 8:00 that day. Currently on a more than 20 minute hold to talk to someone to get this resolved. After our last experience where we were penalized hundreds of dollars for returning early and at a different location (because our transmission went out on our cross country move) I will gladly pay the extra hundred dollars for better customer service and better organization with other moving companies.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A. 
Rating:
5.0

Customer did not leave a comment.

shetina P. 
Rating:
5.0

Customer did not leave a comment.

Alvin J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Justin N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alletta J. 
Rating:
3.0

Make sure reserved equipment is available. I was told the truck I reserved was stolen but with all of the cameras and security I don't know how that happened. The larger truck was a downgrade for us since it was harder to securely pack and drive. It barely fit in the driveway and we couldn't back up to the house to load due to the ramped driveway.

JAMIE M. 
Rating:
3.0

Customer did not leave a comment.

Tranesia H. 
Rating:
5.0

Our unit leaked during Hurricane Sally (Unit 41). A family heirloom was ruined. We purchased the insurance, filed a claim, and was paid for the physical loss. However it was an irreplaceable piece of family furniture. Just FYI.

Steve H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Everyone was wonderful

JERROLD H. 
Rating:
5.0

Customer did not leave a comment.

KEAVYON J. 
Rating:
3.0

Representative was good but the truck itself had a check engine light come on the last day I used it. They charged me for two dollies when I only used one.

Dominick B. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn J. 
Rating:
5.0

Customer did not leave a comment.

Cory J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
4.0

The only issue was we could not use the appliance dolly because the right wheel was stiff and would not roll properly. It would leave marks on the floor if you tried using it. Other than this one item everything was good.

PAXTON G. 
Rating:
4.0

Customer did not leave a comment.

Jared J. 
Rating:
2.0

1. They did not have the equipment that I rented. 2. They didn't even check to see if the vehicle that I was leaving with had the equipment that I had rented. 3. They didn't care about number one or number two above. 4. The windshield had something on it that was extremely difficult to clean off. Visibility was very poor.

Don H. 
Rating:
5.0

Attendant was understanding and apologized for the service I received from a none franchise location.

JOSE M. 
Rating:
3.0

The windshield wipers on the truck did not work when it began to rain. I had to pull off the side of the highway and wipe the window every few miles.

RUSSELL G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Rickie E. 
Rating:
5.0

Customer did not leave a comment.

Alexandria C. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

Garry R. 
Rating:
3.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

SEQUOIA B. 
Rating:
4.0

bathroom hours in closed storage area. sh#t my pants because it was locked

Jeffery H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Z. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

DAMON H. 
Rating:
4.0

System was down causing delays with the service. The team hung in there doing the best they could under the circumstances.

John U. 
Rating:
4.0

Customer did not leave a comment.

Danil P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARWILLA L. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Deidra H. 
Rating:
5.0

Everything was great except the key fob was broken and did not work. Other than that the staff was excellent and the big Ram ran great!

Harry H. 
Rating:
5.0

Customer did not leave a comment.

Delaney M.  |  Overall Experience 
Rating:
5.0

Absolutely painless drop-off.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

LEROY S. 
Rating:
5.0

GREAT

ANTHONY R. 
Rating:
3.0

Customer did not leave a comment.

VERONA L. 
Rating:
5.0

Customer did not leave a comment.

zachary R. 
Rating:
4.0

Customer did not leave a comment.

STEPHANEE B. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
4.0

Upon checkin of my truck and dolly, someone should have pointed out that the dolly needed to be returned to a different location.

Jami N. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

Have the gas tank full

Michael K. 
Rating:
5.0

Again second time and another outstanding experience ...thank you

MIKE W. 
Rating:
5.0

I'm 67 and 100% disabled I managed to carry a box full of wet boxes on my rollator from my new controlled climate space to the office & when I passed your African American employee (he was sitting down with his 'litter grabber") I asked him where the trash receptacle was. He pointed to the blue dumpster at the back of the lot. It was raining & I needed to pee, so I left the wet box at the rear of the building and since the back door was locked, I entered through the front. Please apologize to this employee since I didn't take the wet boxes and put them in the dumpster. Your other two employees were working hard outside at the time. I think it would have been obvious and polite to take the trash but he would have had to have quit watching the other two employees working their area off and he would have had to gotten off his arse. Thank you.

William B. 
Rating:
5.0

The guy at this location was prompt and helpful. No complaints.

TORI H. 
Rating:
5.0

Keep up the work great job friendly staff

ANCELLNITA W. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
3.0

I'm really pretty unhappy with my last transaction. In the last 90 days, I've rented a pick up truck and a tow dolly two different times and a tow dolly by itself two other times for business. I always drop them at night because the location is closed. This week I rented a tow dolly for a 24 hour period but was done early and returned about 20 minutes after their normal closing time and there were still employees inside. When I tried to return it, they said they were closed. So I dropped the dolly like I normally do. The next day I discovered they charged me an extra $20 for some sort of after hours assistance drop fee. So I got an extra fee for returning your equipment 14 hours early so you would have it available to rent the next morning. Really not happy with this.

STUART S. 
Rating:
3.0

Drop off was the easiest part.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
4.0

Customer did not leave a comment.

TRYSTON B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
4.0

Be sure no trash is left under the seats or behind them, so that the next renter isn't penalized for someone else's behavior.

Chrystal W. 
Rating:
5.0

Super!!

Corinne K. 
Rating:
5.0

Customer did not leave a comment.

ISAAC L. 
Rating:
5.0

I pulled in and the gentleman took care of everything within a matter of minutes. If I need to rent something in Pensacola it will be from them.

MIKE W. 
Rating:
5.0

Impecable customer service! Thank you!

AMY L. 
Rating:
5.0

Awesome people at this facility. Thank you all.

Danil P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HALEIGH R. 
Rating:
5.0

The truck we were issued had a couple of issues. Engine ran rough and the loading ramp kept going off track to the point we had to quit using it The customer service from staff when we returned it was very good. They adjusted our rental amount to fairly adjust for the inconvenience

CHRISTINA J. 
Rating:
5.0

So glad this will be the nearest location to my new home. Great people and amazing customer service!

KIRSTEN G. 
Rating:
5.0

Awesome contactless check in/check out

Kenneth R. 
Rating:
2.0

Customer did not leave a comment.

MAKEILA D. 
Rating:
5.0

good just the way it is

Glenn W. 
Rating:
4.0

Don't rush when explaining things to customers

NADINE W. 
Rating:
5.0

Customer did not leave a comment.

Dominique M. 
Rating:
4.0

It is very good equipment

truc N. 
Rating:
5.0

Nothing .very nice people love thought guys.

ADDIE M. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!

Sarah N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie L.  |  Overall Experience 
Rating:
5.0

I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.

Wendy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE F.  |  Overall Experience 
Rating:
5.0

Everything went very well.

Danise F.  |  First Impressions 
Rating:
5.0

Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten’s friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. Thank you!

Belinda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ebonee s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirtis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirtis H.  |  Overall Experience 
Rating:
5.0

TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....

armando d.  |  Overall Experience 
Rating:
2.0

Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I’ve under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.

Seth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

florine b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vincent k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

barbara g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN G.  |  Overall Experience 
Rating:
5.0

Used for about a year. Completely happy

Jerry G.  |  Overall Experience 
Rating:
1.0

My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customers

Sheila G.  |  Overall Experience 
Rating:
1.0

There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.

Laporsha y.  |  Overall Experience 
Rating:
4.0

There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!

Rita D.  |  First Impressions 
Rating:
2.0

The people were rude!! And the assistant manager (a female) was extremely rude over the phone.

Jadah W.  |  Overall Experience 
Rating:
2.0

Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!

Willie W.  |  Overall Experience 
Rating:
5.0

Very impressed with the ladys there

STEVEN G.  |  First Impressions 
Rating:
5.0

Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!

darlene p.  |  Overall Experience 
Rating:
1.0

Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES

alyssa r.  |  Overall Experience 
Rating:
4.0

The guys were extremely helpful.

vanessa r.  |  First Impressions 
Rating:
5.0

Great storage since over the years

BETTY J.  |  Overall Experience 
Rating:
1.0

The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...

Tammy R.  |  Overall Experience 
Rating:
5.0

Easy process to rent van and storage unit. Will do business with again.

Adam S.  |  First Impressions 
Rating:
5.0

Everyone very helpful

Stacy S.  |  First Impressions 
Rating:
1.0

My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available

SANDRA B.  |  First Impressions 
Rating:
5.0

Very quick and easy to set up my self storage unit. Highly recommend U-haul.

Randy V.  |  First Impressions 
Rating:
5.0

The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.

Benjamin C.  |  First Impressions 
Rating:
2.0

Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.

jennifer t.  |  Overall Experience 
Rating:
4.0

Everyone was very helpful.

debra j.  |  First Impressions 
Rating:
3.0

Didn’t have a problem.

Nicholas O.  |  Overall Experience 
Rating:
1.0

Not a good place to rent a storage unit

Mathew K.  |  First Impressions 
Rating:
2.0

No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there

ALBERT B.  |  Overall Experience 
Rating:
2.0

Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.

Christine G.  |  Overall Experience 
Rating:
5.0

Awesome place!!!

LATISHA S.  |  Overall Experience 
Rating:
5.0

I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!

Kelly B.  |  Overall Experience 
Rating:
4.0

TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....

sandra s.  |  Overall Experience 
Rating:
5.0

Thank you

michael h.  |  Overall Experience 
Rating:
5.0

Great employee

NAKISHA J.  |  Reservation 
Rating:
5.0

Great employees took very good care of my needs

Nakisha J.  |  First Impressions 
Rating:
5.0

Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.

mckenzie l.  |  First Impressions 
Rating:
4.0

I was with you guys for 6+ years with no problems. Thanks

KAREN W.  |  Overall Experience 
Rating:
4.0

What I expected.

Tommy K.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped

alan w.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and took care of me when I began my service.

Christopher W.  |  Overall Experience 
Rating:
5.0

Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.

Milagros S.  |  Overall Experience 
Rating:
5.0

No complaints!!

lynnay j.  |  Reservation 
Rating:
5.0

It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!

Kim e.  |  Reservation 
No reviews have been submitted for this location.

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