Customer Reviews for U-Haul Moving & Storage of Downtown Pensacola

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Pensacola

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Janaya H.
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Customer did not leave a comment.

DAVID ALLEN W.
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Customer did not leave a comment.

Sarah N. | First Impressions |
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I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!

THEODORE A.
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Was very happy with the reservation process, and pickup/drop off processes.

RONALD M.
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quick easy friendly

Marcus K.
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They could not honor my first reservation because their "system was down." I was not given $50 guarantee. They had given me a free upgrade to a larger truck but when I came in for my second reservation a couple days later, I was charged full price for the larger truck. The truck was dirty and smelled like burning oil.

Robert N.
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Truck was EXTREMELY clean at pickup. UHaul rep was quick and efficient.

Jessie L. | Overall Experience |
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Customer did not leave a comment.

Dan V.
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The equipment performed good, no problems. The girl helping at the front desk wasn't friendly at all, safe to say she was in a bad mood. We all have bad days, hope this was a one bad day deal. Thanks for your help on this project!

THERESA B.
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The staff is very nice and courteous they make sure the vehicle is clean I do recommend this U-Haul place.

Wendy M. | First Impressions |
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I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.

Wendy M.
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My truck wasn't ready but they quickly found another and off I went. Always so accommodating.

VALERIE F. | Overall Experience |
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Customer did not leave a comment.

Kathleen W.
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Customer did not leave a comment.

TAJA J.
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Everything was amazing

Wendy M.
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My truck was ready on time just how I ordered it.

Wendy M.
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They were so accommodating. Great group here!

Wendy M.
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Everyone was awesome!!!

STUART S.
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Truck was neat but definitely not CLEAN. Equipment performed well.

CARLTON W.
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Customer did not leave a comment.

KAILI J.
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Please replace the 15 ft truck for these excellent workers! They were a great team.

Jerry F.
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Customer did not leave a comment.

Danise F. | First Impressions |
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Everything went very well.

Paul R.
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Customer did not leave a comment.

EDWARD R.
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Customer did not leave a comment.

Keith M.
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Gregory P.
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ALEXANDER C.
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Prices are too high for 2 hours and get rid of the $20.00 extra charge for after hours is just ripoff! Is not like someone is there after hours

Jerry H.
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Customer did not leave a comment.

Ryan K.
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Customer did not leave a comment.

Joseph H.
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Online uhaul igave me a different mileage rate of $0.69 per mile but when I went into the uhaul after doing a contract it was $0.99 per mile.

Mike B.
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Customer did not leave a comment.

Theresa B.
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Nothing everything was great

Belinda T. | Overall Experience |
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Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten’s friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. Thank you!

Asha Beth J.
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Customer did not leave a comment.

ANTHONY D.
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Representative was very helpful. Best service I've ever received from uhaul service center Thank you

Michael h. | Overall Experience |
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Customer did not leave a comment.

Joyce H.
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Very professional

Anne P.
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Customer did not leave a comment.

Mary M.
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Horrible experience. App didn't work for drop-off after hours and it took three calls and a good 45 minutes on hold to get to speak with a person. I should NOT be responsible for the $20 fee and will never use your services again if charged it.

Jerry J.
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The return process was very quick, friendly, and efficient. Thank you.

Ronika A.
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My unit was in the climate control building and covered in rodent droppings. I had to throw away a brand new mattress and my children's toys.

STEWART R.
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Customer did not leave a comment.

Wendy P. | Overall Experience |
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Customer did not leave a comment.

GERALDINE S.
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Customer did not leave a comment.

LEA J.
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Literally the worst experience I've ever had with a rental. I'm wildly unimpressed and would never recommend or use U-Haul again myself.

William S.
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Customer did not leave a comment.

Chris B.
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The gentleman was very helpful and kind throughout the process.

Mirarman J.
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Checkout and help was pleasant, polite and very professional!

mary C.
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Offer more assistance to a new employee when they are checking a customer out; returning equipment. Most customers are really tired after moving and this may shorten the checkout process.

COLONEL C.
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Your advertisements say one price then when you return the vehicle the miiage and price changes to something different very misleading and confusing very bad experience and I will never return.

SANDRA D.
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Nothing really because it was clean and I didn't have any problem with the truck but one thing I did notice that it takes a long time to shift out of gear the staff was very nice and friendly I would recommend you guys so have a bless day and be safe

JORGE C.
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Just great

Connie H.
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Customer did not leave a comment.

Esteban F.
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I gotta say, moving is stressful enough. The 3 guys I dealt with between 10/31 and 11/1 were amazing. I was approached outside as soon as I pulled up to see if I needed help. Hell yeah I did. They made my moving experience so much easier. I wish other places would adopt this awesome customer service.

ebonee s. | Overall Experience |
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Customer did not leave a comment.

Louis D.
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Customer did not leave a comment.

Lann M.
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The drop off location was a full blown U-Haul Store. It had everything you would have expected from this type of location. The personnel we great.

Wendy P.
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Customer did not leave a comment.

Katelyn F.
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sheri C.
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Customer did not leave a comment.

DANIEL R.
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Customer did not leave a comment.

HENRY W.
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Customer did not leave a comment.

CHELA K.
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On a busy Saturday, only one person behind counter and a line of customers waiting.

Brian B.
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Customer did not leave a comment.

Omar Z.
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Customer did not leave a comment.

Kotress G.
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Customer did not leave a comment.

Mark T.
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Super drop off support

Alexander W.
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Customer did not leave a comment.

Raymond K.
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Customer did not leave a comment.

Thomas H.
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Location personnel awesome. Online app needs major attention. It's so bad it creates more work for the on-site team

ROGER B.
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Customer did not leave a comment.

jonathan S.
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The employees at this location are great.. U-haul as a company is garbage. You've permanently lost my business as of today.

ann m. | First Impressions |
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Customer did not leave a comment.

DERRICK M.
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They are always excellent with the customer service. Best uhual center in town

Kevin O.
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Nothing really. Employees were very helpful and friendly.

Justin T.
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The cabin smelled like pure cigarette smoke. I thought you couldn't smoke in U-Hauls. If I had an allergy I would have not taken it.

Constance B.
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Customer did not leave a comment.

Benjamin K.
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Customer did not leave a comment.

SheNarra W.
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Customer did not leave a comment.

Michele W.
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Everyone was helpful doing this stressful time after hurricane sally came through pensacola they were s'adresse but happy

Jesse K.
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Lost 30 minutes on rental waiting in line to inform the staff all the equipment I rented was not in the truck ready to go as UHAUL had promised. Dolly, cart and pads missing.

Louis M.
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Incorrect items on my receipt. I was charger for items I did not order on my truck.

SUSAN G.
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Customer did not leave a comment.

wanda M.
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Customer did not leave a comment.

Connie W. | Overall Experience |
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Customer did not leave a comment.

Mark T.
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Customer did not leave a comment.

Micah J.
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Customer did not leave a comment.

Austin M.
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Great customer service. Easy rent and easy return. Highly recommended for your U-Haul needs. Thanks again

Albert D.
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Very helpful and accommodating, particularly given the circumstances involving Hurrican Sally in Pensacola, FL.

Isaac S.
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Customer did not leave a comment.

William M.
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The location was good and efficiently run

MARY W.
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Customer did not leave a comment.

Nadia H.
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Brian P.
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Michial M.
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Robert R.
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Alicia T.
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TIMOTHY H.
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Jazzalyn D.
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The manager was very rude to me as well as the New person who was working there around the time I picked up at that location.

Fedny A.
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Customer did not leave a comment.

Michael H.
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Could be more personable. Maybe acknowledge you are waiting for them to check you in, less on task focused.

Charles C.
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Everything was pretty good the only thing that can be better is if the truck that I had rented had better Air conditioning within it. Ac didn't get as cold as it use to get with the previous trucks I've got. But other than that everything else was good.

Freea J.
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Customer did not leave a comment.

Walter H.
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Customer did not leave a comment.

Marion B.
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Customer did not leave a comment.

Alain G.
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Customer did not leave a comment.

Dean K.
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8 people in line at opening, only one employee behind counter. The line was not moving. I just dropped my return in the parking lot and left.

Jorge J.
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Increase staff.

Kris H.
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Customer did not leave a comment.

terry H.
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Customer did not leave a comment.

Steve H. | First Impressions |
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Customer did not leave a comment.

Kirtis H. | First Impressions |
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Customer did not leave a comment.

Kirtis H. | Overall Experience |
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Customer did not leave a comment.

armando d. | Overall Experience |
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TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....

Seth M. | First Impressions |
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Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I’ve under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.

Jerry M. | Overall Experience |
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Customer did not leave a comment.

CHARLES D. | Overall Experience |
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Customer did not leave a comment.

florine b. | Overall Experience |
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Customer did not leave a comment.

vincent k. | First Impressions |
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Customer did not leave a comment.

CHARLES D. | First Impressions |
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Customer did not leave a comment.

barbara g. | Overall Experience |
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Customer did not leave a comment.

STEVEN G. | Overall Experience |
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Customer did not leave a comment.

Jerry G. | Overall Experience |
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Used for about a year. Completely happy

Sheila G. | Overall Experience |
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My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customers

Laporsha y. | Overall Experience |
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There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.

Rita D. | First Impressions |
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There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!

Jadah W. | Overall Experience |
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The people were rude!! And the assistant manager (a female) was extremely rude over the phone.

Willie W. | Overall Experience |
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Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!

STEVEN G. | First Impressions |
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Very impressed with the ladys there

darlene p. | Overall Experience |
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Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!

alyssa r. | Overall Experience |
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Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES

vanessa r. | First Impressions |
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The guys were extremely helpful.

BETTY J. | Overall Experience |
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Great storage since over the years

Tammy R. | Overall Experience |
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The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...

Adam S. | First Impressions |
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Easy process to rent van and storage unit. Will do business with again.

Stacy S. | First Impressions |
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Everyone very helpful

SANDRA B. | First Impressions |
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My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available

Randy V. | First Impressions |
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Very quick and easy to set up my self storage unit. Highly recommend U-haul.

Benjamin C. | First Impressions |
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The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.

jennifer t. | Overall Experience |
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Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.

debra j. | First Impressions |
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Everyone was very helpful.

Nicholas O. | Overall Experience |
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Didn’t have a problem.

Mathew K. | First Impressions |
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Not a good place to rent a storage unit

ALBERT B. | Overall Experience |
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No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there

Christine G. | Overall Experience |
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Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.

LATISHA S. | Overall Experience |
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Awesome place!!!

Kelly B. | Overall Experience |
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I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!

sandra s. | Overall Experience |
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TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....

michael h. | Overall Experience |
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Thank you

NAKISHA J. | Reservation |
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Great employee

Nakisha J. | First Impressions |
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Great employees took very good care of my needs

mckenzie l. | First Impressions |
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Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.

KAREN W. | Overall Experience |
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I was with you guys for 6+ years with no problems. Thanks

Tommy K. | Overall Experience |
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What I expected.

alan w. | Overall Experience |
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Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped

Christopher W. | Overall Experience |
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The staff was very helpful and took care of me when I began my service.

Milagros S. | Overall Experience |
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Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.

Kelly B. | Reservation |
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Needed access code when lost card and customer service.

lynnay j. | Reservation |
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No complaints!!

Kim e. | Reservation |
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It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!

Dionne R. | Overall Experience |
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Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love

Timothy E. | Reservation |
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The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.

Willette W. | Overall Experience |
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Thank you, Tiffany and your staff, for your patience and concern.

Michael K. | Overall Experience |
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I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.

larry w. | Overall Experience |
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my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor i need assistance to file claim for damaged and ruined items

DELLA A. | Overall Experience |
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Very courteous

No reviews have been submitted for this location.

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