Customer Reviews for U-Haul Moving & Storage of Downtown Toledo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Toledo

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David I. on

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I visited this location several times during the past week picking up packing supplies, very friendly staff, great location.

Mickey P. on

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Christopher M. on

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No issues what so ever. Very clean location and friendly staff.

Timothy B. on

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tomeka k. on

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Very clean and friendly service.

Gregory M. on

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Very helpful staff

Mickey P. on

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Mickey P. on

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David P. on

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Mickey P. on

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Debra R. on

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It took forever to rent because your computer system was experiencing issues. They could not print anything out such as my contract. I have never rented a vehicle where an associate did not come out and show me the vehicle I was renting, checking it over to remark any damages and explain functions of the vehicle. I was handed a key and told "your all done". The truck was a piece of junk. It leaked oil all over my brand new driveway. The passenger door would pop open when driving down the road. I will never rent from U Haul again.

Mickey P. on

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David V. on

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Kim G. on

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Bradley R. on

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The Customer Service Rep was excellent but she was having an extremely difficult time with the Equipment (Cell-Phone) she was working with. All the most expensive Technology in the World is worthless if it does not work. Get this Location a New Phone to work with. It took way too long to get me going because of the Technology issue.

FRANK V. on

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Everything was perfect!

Rachel A. on

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Daniel Y. on

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The lady who helped us was VERY friendly and helpful. But checking my equipment back in after hours was an absolute nightmare.

Mikita B. on

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I would have them thoroughly explain the return process and the need to take pictures before turning in the vehicle and dropping off the keys it just was not very clear yes they said go through the instructions but they didn’t say start the instructions while still in the vehicle

Cornelius S. on

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Kristy M. on

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The truck was clean but the back had stuff such as suckers in it. And the hood was open not shut. Also I feel it was very expensive.

Michael D. on

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Great place to go highly recommend it to anyone

Katherine M. on

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I don’t think you can improve anything. Everyone was helpful, kind and considerate.

Wilford D. on

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I had reserved a trailer in advance and it still took a long time to finish the contract

malynda M. on

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Carla B. on

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teresa G. on

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Great customer service! I highly recommend this location!

cherylynn M. on

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Yvonne D. on

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The two men working at the counter were very nice, but one was extremely difficult to understand (he mumbled a lot). I asked the man helping me a couple of times about a tax exemption for our nonprofit. Yet, when he rang me up, he still included tax. He had to back out of the transaction and go through the tax exempt process. This transaction took much longer than it should have.

Lynsey B. on

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I was told the only place I could pick a Uhaul up is the Washington location which is down town. I just wanted to get one early morning, so I made the reservation online. When I got in the location with was 14.4 miles from my home and 9.9 from where I was moving to the employee James who was wonderful explained that I should have not had to come to that location there were 2 more closer and would have cost me less. I didnt have time to switch locations and I had people arriving to help me. I ended up spending money I dont really have and moving is expensive. Add insult to injury I pass one of your locations on yhe way back with plenty of trucks. I followed the guidance of the Uhal representative on the phone.

Elizabeth T. on

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I ordered a dozen blankets and I was not given them. Attention to detail needs to improve. Clarity and instructions need to be given. This was the first time I rented a haul and I wasn't sure what to do. I was left with a truck and told to check to make sure everything was ok. It would have been nice if someone opened the back and made sure I had everything I ordered. Also, the gas tank was 3/4 full for a long trip out of town. I had to fill up before I left town and then again when I dropped it off. Very inconvenient .

nicholas T. on

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The woman there was of no help. Was more concerned about playing on her phone than helping me. Gave me the keys and didn't even look at the truck and told me it was in the front row first truck. It was in the last row last truck. There was barely enough room for me to back out. The womans attitude about the whole and lack of professionalism I don't think I will ever use uhaul again. That is saying something since my father and soon to be brother in law used to work for uhaul and always had great things to say. The woman should be fired and you should put someone that actually care enough to do their job. She also yelled at my brother in law because he threw away a water bottle in the trash can while we where wait for our ride.

bradley h. on

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Very friendly staff and I appreciate you guys’ service, thanks 🙂

Sandie C. on

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There is no entrance on the street where the address is, and no instructions or signs were found for how to get to the entrance. Being downtown, it can be very confusing trying to figure out all the one-way streets and such. We were told we could pick up at a different location that was more convenient, but learned when we called to verify pickup that we had to go elsewhere. We had no prior notification of the change of location.

JAMES W. on

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There was no place for the dolley to go

Barbaraelaine R. on

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Amy K. on

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CARL S. on

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The new guy was slow (to be expected). The real show was Kira Tucker. She did an outstanding job of helping customers while helping him! She is the real superstar.

ALAN R D. on

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sana J. on

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To let me know how to return on the app

Sarah L. on

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Customer service was amazing ! I would definitely recommend this location to people . Keep up the great work guys ! I will definitely be back to this location

kermit L. on

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U can’t fix what’s not broken!! ????

carla l. on

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Great service. Very professional

Jon V. on

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Great job by Jevon and James...very helpful and polite.

matthew W. on

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I worked with both Kira and Ciarra and they were both excellent; responsive, proficient and good representatives for your company and location. They only thing I would complain about, and it is NOT to be held against either employee, is that several of your units have large 3' diameter support poles in the unit, but you don't discount the size of the pole from the size of the unit. A 10'x10' unit is NOT 100 sq ft, if there is a floor-to-ceiling 3' diameter pole in the middle of the unit. I understand the age and design of the building make dealing with the poles difficult, but you could have built 3x7 empty spaces around the poles so they did not eat into the actual units; I'm sure those will not be rented as 10x10 units; which means you'll miss out on 100% rent of a 10x10 unit instead of 3x7. Just my opinion. Anyways, the facility is excellent, employees are excellent and I wish you luck in downtown Toledo!

nicole G. on

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I was switched to an inconvenient location other than the site I signed up to, to pick up my truck. Was 1/2 way to my location and the engine light came on. I had to drive back to U-Haul and get another truck.

David P. on

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Cythia smith S. on

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Hire someone other than James he is very rude and disrespectful and does not know how to speak with customers. He need to be fired

Robert P. on

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Hello, can someone call me from Uhaul. Had an very bad experience with my rental I want to give feedback - thank you. Robert Petrie 419-450-1373

richard S. on

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Kira Tucker was very helpful and friendly, and made the truck check-in process very quick and complete. Well done, Kira! Thank you!

Vince S. on

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Michael K. on

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During the process of picking up the uHaul, I spoke to 4 different associates and they ALL gave me different answers as to what I was allowed and not allowed to do for pickup. It was extremely frustrating. The uHaul wreaked of cigarettes, and it was completely out of gas! I almost didn't make it to the gas station. On top of that, I was required to return the uHaul with a 1/4 tank of gas or I would have been charged. HORRIBLE HORRIBLE EXPERIENCE!

kevin B. on

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Lindsayelinor A. on

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Sharon B. on

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Because it took hours longer than anticipated and I had to call to get a jump start, UHaul customer services were very polite, understanding and helped me to get back on the road quickly and effortlessly. I always know that I can depend on UHaul to have the equipment, service and prices I can depend on.

Ashley L. on

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Very unprofessional as well as feeling unimportant.

Allison M. on

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I arrived at uhaul location on Detroit street, which was where I preordered my van. They said they did not have the size van available (even though I ordered it weeks in advanced and had a confirmation call says before). I had to drive across town to the Washington street location. When I arrived, the man working did not know what he was doing, and it took him over 35 minutes to check me in. My original pickup time of 8:00 turned into 9:00.

Tim N. on

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???????????????????

Kelly T. on

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This was a great experience. I loved the 24 hour check-in, and when we returned the vehicle the rep was kind and helpful. Would definitely recommend/use again.

joseph H. on

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Make sure when you tell them you have the equipment available. That you actually have the equipment available.

pamela g. on

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Cody was very helpful. 4 stars to him and the excellent customer service I received.

Frenchie R. on

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Elizabeth S. on

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Have more than 1 working. Other than that no complaint. He did a great job under pressure.

Jason B. on

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Jeffreydiener D. on

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Misty T. on

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Kevin Cunning and the staff at Stop & Store are a complete JOKE!! Did not have petty cash to return my deposit and was told Id have to wait up to 2 weeks for a check to be issued. This is highly unacceptable! Ended up returning to Washington st location. Amazing service

don K. on

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Eric L. on

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Great Experience at U-Haul Downtown Toledo today. Cody was very polite, helpful, and professional with my box truck return and storage unit rental. Facilities were clean and temperature controlled with loading bay and carts available for free. I highly recommend going to this location and asking for Cody.

kimberly l. on

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Very helpful with what I needed. Thank you

Faatin Bint T. on

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Always great customer service. Equipment available when needed.

Janet R. on

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angela W. on

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In store service was fine but the general way on how trucks are reserved are terrible.

thomas L. on

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Fatima T. on

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Good job Cody

sara R. on

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Gregory H. on

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Laura J. on

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James N. on

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Had to replace the wiper blades as they were shot and I was driving over 500 miles in the rain.

gary D. on

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Archie J. on

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The facility was very clean and there was plenty of room for parking and drop off. Agent arrived at the vehicle shortly after I pulled up. The electronic receipt system was easy and convenient.

D. Ward E. on

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LAURI V. on

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We needed a small box truck on short notice. The person I spoke with on the phone was very helpful, and we were able to get the truck the same day. Check out, and check in were quick. We have used U-Haul before, and we will use them again!!

Ken A. on

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Penny G. on

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No customer service anymore. I think its ridiculous that we got pictures of the truck...taken in very poor lighting to inspect the truck....

Jana S. on

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mickey P. on

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Perhaps a dialogue between the Manager and staff-making sure everyone is on the same page-for billing and charges. That is the only thing I have.

Gilbert J. on

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Bryan C. on

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I wish I had rented from this location sooner! Great service!

William A. on

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Nice place. Will recommend to others.

Jason B. on

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The ONLY thing I am upset about is we wasn't refunded for the dolly we didnt use. It was the wrong one to begin with.

William A. on

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Friendly service, start to finish.

richard I. on

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dorothy T. on

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William A. on

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The woman that helped me get the unit was very nice. The facility is very nice. Have carts to help you unload and get things to your unit. Also can't beat a free month with no obligations.

samantha E. on

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Very friendly and knowledgeable staff. They took care of me amd what I needed. I would definitely recommend this location to others that need help with moving.

Carl H. on

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Madan G. on

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Sean P. on

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sonya S. on

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LaTarsha C. on

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inform customers to check with there insurance company to see if 6 wheels are covered if they opt out of the Uhaul insurance.

Danelle B. on

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Theresa G. on

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Alain T. on

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Matt was so helpful with my storage needs.

KATRINA W. on

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Gary E. on

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All went without a problem

robert V. on

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Lower the cost.

John H. on

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Daniel C. on

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Robert C. on

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very good experience

HENRY G. on

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Great staff, beautifully renovated building and grounds... Thanks for moving in to and becoming part of Toledo's historic Warehouse District! Love looking out my window to see our flag flying!