Customer Reviews for U-Haul Moving & Storage of Downtown Toledo

238 reviews

801 Washington St   Toledo, OH 43604

(419) 464-7080

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 464-7080

801 Washington St
Toledo, OH 43604

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Clay C. 
Rating:
3.0

Customer did not leave a comment.

Sam F. 
Rating:
4.0

more staff

Laurence M. 
Rating:
3.0

Uhaul needs to improve overall. I rent a truck on line to pick up where it's convenient for me and then get a call a few days ahead of time that it's not available. My reservation was switched to a new location and then they didn't have the rest of my order available for rent. So an hour before the movers are to arrive we had to drive to another location to get my completed order. The lady did try to call Uhaul dispatch was left on hold for way to long so she cancelled and refunded the money for the pads and when my husband went to get the pads from a new location the drop off time frame for the items didn't match with the truck drop off time frame. So then we had to call UHaul and have that switched, as well as tell them the drop off location because they couldn't seem to find the location we had for the truck at the second facility.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Awesome customer service. Very friendly and knowledgeable.

KAYLA C. 
Rating:
5.0

Nothing

Therese B. 
Rating:
2.0

Customer did not leave a comment.

Theresa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
3.0

Customer did not leave a comment.

THERESA T. 
Rating:
5.0

Tasha was very knowledgeable, professional, and courteous all while training a new employee.

DANIEL M. 
Rating:
5.0

The people at the downtown Toledo Ohio location made this quick cross city move very easy. I was surprised and fully satisfied at the quality of the 9' van. The service was perfect. The van was perfect. Thanks. Jesse

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

Delbert L. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Excellent customer service - BUT trying to pre-register on-line wasn't able to be accomplished because my Driver's License wasn't able to be verified - the computer kept thinking, thinking and thinking.

David H. 
Rating:
3.0

I did not like the idea that when I checked in . The Customer service clerk took a photo of my ID with an Iphone. I hope my ID is not out there. I also didn't like to see the employees working with a open vent over there head and covered in fiberglass insulation. I pray no one end up with cancer.

Brenzetta W. 
Rating:
5.0

The guy who checked me in was helpful, courteous, friendly and efficient

mary c.  |  First Impressions 
Rating:
5.0

The first location on Detroit ave where I had reserved to rent a 15 inch truck was disappointing. The entire truck smelled like smoke and I had to go to the downtown location. Girl at Detroit was rude and on her phone the entire time. Downtown was great though.

Delray B. 
Rating:
5.0

n/a

Thomas R. 
Rating:
1.0

Customer did not leave a comment.

Jack T. 
Rating:
5.0

Friendly and helpful service / very good guy work with people

Tonya B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Ms. Gonzalez and Ms. Brianna are professional nd courteous. They should get promoted and/or recognized because they are always polite.

Sabrina N. 
Rating:
5.0

Everyone was extremely helpful!! We had a lot to do to move back to Maryland and every staff member was exceptional!! I'd recommend this location to anyone first in the Toledo area

Stanley J.  |  First Impressions 
Rating:
2.0

The clerk got the storage unit ready but dur9that time he refused my to add my alternate number by assuming me and the other person were one individual after I told him we were to different people but on the internet has made us 1 person instead in reality we are 2 people that happens to have the same name from that point it went downhill because he decided to refuse to rent me the truck as per my reservation I then had to wait while my daughter got Deanglo came up front and rented me the truck I am a elderly disabled black woman who is hard of hearing so my daughter had to keep telling me what he the one that rented the storage unit said see tried explaining that but he still refused to finish my order which was he fault he didn't rent me the when I asked about it was a problem he walked away and went into the back of the building and refused to come and finish my order

Joyce B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla R. 
Rating:
5.0

Customer did not leave a comment.

Calvin R. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
1.0

Horrible service no gas in it when I got it bring it back more then I got it and you tell me I owe money for gas and miles I want money back for whole thing let alone gonna pay more make this right your a big company

Guadalupe G. 
Rating:
1.0

The SM was very rude and not SM material. Clean the inside of the truck before giving to customer and verify fuel. Very disappointed in this location and very very poor service. I'm a district manager for a Parts company and I would not allow my managers to provide that level of service.

Clayton U. 
Rating:
5.0

I always use uhaul u guys are great

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Jan P. 
Rating:
5.0

I spoke with Brianna on Monday the 26th..... regarding a payment issue. I was so impressed by such a knowledgeable, and helpful member of your team. She was polite, and made me extremely satisfied with my issue as well as my overall experience with uhaul. Please recognize her... she definitely deserves to know her worth. Thank you so much and I would recommend this location to any and all.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
1.0

Find better employees.....

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

We can not say enough how easy and great our experience has been. Thank you Uhaul!!

Valerie B. 
Rating:
4.0

Faster Service.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
4.0

Customer did not leave a comment.

Marshall B. 
Rating:
5.0

Customer did not leave a comment.

Verna P. 
Rating:
4.0

The tow dolly driver side light had one screw so it was popping out and not staying in the passenger side light worked for brakes and turn signals but the light wouldn't stay on at night

Kemoni W. 
Rating:
4.0

Road work made it hard to know how to pull in. But I was able to do it. The staff was very friendly. Very professional.

RONALD ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Dwight P. 
Rating:
5.0

Customer did not leave a comment.

Sabrina C. 
Rating:
4.0

Help user's understand if the reservation is set up correctly or not. I went to 3 locations before finally finding the truck in Toledo.

Letrice P. 
Rating:
5.0

Excellent service

Gregory M. 
Rating:
4.0

Delane took great care of me.

Richard S. 
Rating:
5.0

The staff at this location were incredibly helpful and friendly. I had a great experience from start to finish.

Andera A. 
Rating:
2.0

Their customer service was lacking as well as the first place we went to because they didn't care that we didn't know about the mileage cap and also didn't care that we had put more gas in the truck that we needed to. They knew we were upset and had an attitude but didn't even try to give us good customer service.

BARBARA J. 
Rating:
5.0

Your entire computer system went down, the lady working, i think her name was delane, did a fantastic job at helping me get the truck and completing the contract even with the computer isues.

Allen D. 
Rating:
2.0

Just like every other time I've used uhaul, an Appliance dolley was rented but not put in the van. When brought to the staff's attention they only offered to refund $10 of the $20 rental. I will never use uhaul again.

BRYAN M. 
Rating:
1.0

Trailer passenger side lights were broken. Trailer not hooked up correctly. Chain not twisted properly.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
4.0

Customer did not leave a comment.

christopher H. 
Rating:
4.0

By far the best uhaul storage location i have ever used. 9/10 would recommend to friends and family, especially the free month for having auto pay which is a great option for me. Delane was also amazing and super accommodating. Plus very speedy and fun!

Quentae M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Gurinderjit G. 
Rating:
4.0

Customer did not leave a comment.

Oliver B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

The address when entered into Google maps brings you to the exit. The Entry is off a different road. Better signage on the road or a comment on the web site, to show where the entrance is located would help.

Neil W. 
Rating:
5.0

I called 9 different places. For a uhaul nobody would help me said they all booked this is only one who helped me get a uhaul

Valerie S. 
Rating:
5.0

Customer did not leave a comment.

Rainia C.  |  First Impressions 
Rating:
5.0

Get the lady some help who was working there. It was a Sunday so she was the only one there and working hard to help everyone who was there. Wish I would have caught her name but she was doing great!

Phillip W. 
Rating:
5.0

Thank you! I Love This Location! You do an amazing job Cierra and Staff!

vanessa l.  |  First Impressions 
Rating:
5.0

Thank You Ceirra and staff for all you do at the Downtown location. You and your staff go above and beyond and I know my valuables are safe. THANK YOU! Great job!

vanessa l.  |  Overall Experience 
Rating:
5.0

Delane was very helpful with getting the trailer set up and explained the benefits of a month of free storage and how to safely operate the trailer and turn back in even after the location was closed. This location is great for me and I'll definitely be renting equipment from there again.

Nathaniel H. 
Rating:
5.0

Customer did not leave a comment.

THEODORE S. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
1.0

Better customer service on how they speak to people. And they overcharged me

Jessica S. 
Rating:
5.0

Service was very friendly and efficient

David M. 
Rating:
4.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Great staff!

KEVIN S.  |  First Impressions 
Rating:
3.0

Inside lobby smelled of rotten garbage. Other than that, great experience!

simone G. 
Rating:
4.0

Customer did not leave a comment.

Herold M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Anissa B. 
Rating:
3.0

Customer did not leave a comment.

gabriel H. 
Rating:
5.0

I did not catch the young man's name in about to me But he was very friendly very professional he did a great job helping me when I needed. I was very impressed.

Paulene D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy Z. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Hannah D. 
Rating:
5.0

Customer did not leave a comment.

Lance B.  |  First Impressions 
Rating:
5.0

The UHaul facility was exceptional. It is very clean and the workers were very knowledgeable and friendly. Great customer service!

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Anastasia F. 
Rating:
4.0

Customer did not leave a comment.

Connor H. 
Rating:
5.0

Customer did not leave a comment.

Treasha L. 
Rating:
5.0

The lady that was there when I moved in Sunday May 10th was super nice and very helpful

Theodore T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

Suzanne P. 
Rating:
5.0

right on. a big tu to CIERRA and staff, for going above and beyond to help me during a difficult time. They examplfy proffesionalism.

Mickey P. 
Rating:
5.0

very good expeince .. thanks

William G. 
Rating:
5.0

Customer did not leave a comment.

Cole W. 
Rating:
5.0

Always a great experience using U Haul...kind and courteous and would highly recommend their services...the moving professionals..!!

Ron K. 
Rating:
4.0

Renting for the weekend was very expensive

Robert Y. 
Rating:
5.0

Very nice young lady and quick cjeck-in

Mark B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Reginald D. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
3.0

Customer did not leave a comment.

Jared C. 
Rating:
1.0

Mind you, I never have written a review in my life which speaks volumes. Extremely unreliable staff; primarily the Manager. Even with calling not once, but twice, prior to my arrival regarding needing assistance with getting my car on the car transport/making sure I attach everything appropriately — apparently wasn't sufficient. The manager blatantly said, “you're alone?” Like I was some kind of burden. There needs to be a universal system in play for people that come alone or have no prior uhaul/car transport experience. Had I attached everything together improperly, I am not only a danger to myself, but a HUGE danger to the lives of others — and that would be on YOUR company, not me.

Aliciaann M. 
Rating:
5.0

Customer service person met us outside no needto leave the vehicle. Wonderful!

nicole K. 
Rating:
5.0

Brianna Ferguson was awesome, very friendly, great customer service, give her a raise!!!!! Shes cute too.

alfonso A. 
Rating:
5.0

Customer did not leave a comment.

Sharonelizabeth- M. 
Rating:
5.0

new employee had a little trouble with the computer system. Not a big deal. Her co worker walked her through it

Vincent P. 
Rating:
4.0

Customer did not leave a comment.

Mickey P. 
Rating:
5.0

Customer did not leave a comment.

Wilfofd D. 
Rating:
5.0

No

Sade H. 
Rating:
5.0

staff was very helpful and friendly. Great crew!!

john w.  |  First Impressions 
Rating:
4.0

Very clean and friendly service.

tomeka k.  |  First Impressions 
Rating:
5.0

Very friendly staff and I appreciate you guys’ service, thanks 🙂

bradley h.  |  Overall Experience 
Rating:
5.0

Great service. Very professional

carla l.  |  First Impressions 
Rating:
4.0

Cody was very helpful. 4 stars to him and the excellent customer service I received.

pamela g.  |  First Impressions 
Rating:
5.0

Very helpful with what I needed. Thank you

kimberly l.  |  First Impressions 
Rating:
5.0

Nice place. Will recommend to others.

William A.  |  Overall Experience 
Rating:
5.0

The woman that helped me get the unit was very nice. The facility is very nice. Have carts to help you unload and get things to your unit. Also can't beat a free month with no obligations.

William A.  |  First Impressions 
Rating:
5.0

Matt was so helpful with my storage needs.

Alain T.  |  First Impressions 
Rating:
5.0

very good experience

Robert C.  |  First Impressions 
Rating:
5.0

Great staff, beautifully renovated building and grounds... Thanks for moving in to and becoming part of Toledo's historic Warehouse District! Love looking out my window to see our flag flying!

HENRY G.  |  First Impressions 
No reviews have been submitted for this location.

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