Customer Reviews for U-Haul Moving & Storage of Downtown

3,576 reviews

1836 S Arapahoe St   Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington)

(213) 746-5910

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(213) 746-5910

1836 S Arapahoe St
Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep up the great service

Michael Y. 
Rating:
5.0

This location the service is excelente and fast thank you

JOSE H. 
Rating:
3.0

Customer did not leave a comment.

Shantell M.  |  Overall Experience 
Rating:
5.0

All of your service reps were really helpful and knowledgeable. Made the experience of renting so smooth. I will be a return customer for sure.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Alexander B. 
Rating:
4.0

My assigned Uhaul rental was inaccurate , causing me to have to reappear and complete a new Uhaul rental application process the first rental had me down for a van and also my last name totally not correct Ellis . My last name is Howlett. I wanted the ten foot truck for 1bed room or studio move . My impression is an unprofessional experience. But the Uhaul employees I encountered were upright professional workers. At this location. The drop location was decent. Thank you anyway for providing service for my adventure….

warren H. 
Rating:
2.0

The truck was used less than 4miles. The gas tank marker had not moved and was returned at the same as it was picked up. But I was charged 2Gal and a 1/4 less of the tank marked on the Receipt.

Audrey C. 
Rating:
5.0

All great!

Konstantin F. 
Rating:
5.0

Customer did not leave a comment.

ricardo A. 
Rating:
4.0

The ap check in and check out didn't work well. The mileage was way off and didn't register correctly so I ended up needing help from someone inside.

DONNA B. 
Rating:
3.0

The cab did not appear to have been wiped clean or anything like that, certainly not sanitized. There were some crumbs in the cup holders, etc. Would have been reassuring to at least smell the residue of some cleaning products. Otherwise, the staff was friendly and helpful and the pick up process was easy.

John R. 
Rating:
1.0

I reserved a 15' truck and was charged the price of a 15' ft truck for a 10'ft truck. When I expressed my concern about the price and size of the truck, I was shrugged off by the employee handling my reservation. When the truck wouldn't work, I returned the truck promptly to that location and was told by intake that I would not charged for the truck due to returning and picking up the correct truck from a different location. I asked for confirmation and was told again, I would not be charged for the truck and would be emailed a receipt. I am now being charged and have filed a dispute with my bank and will file a complaint with the Better Business Bureau and alert the media about this situation, highlighting the frequent complains I've now heard about U-Haul and their practices. I am requesting compensation for the truck and for the many inconveniences experienced on 9/4/22.

Jaleesa M. 
Rating:
2.0

Wait at the shop is too long, inventory too limited. Please provide full tank of gas for better return process.

Mathieu S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
3.0

Customer did not leave a comment.

Eli L. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Everyone I dealt with was courteous d helpful d the service was great.

mike G. 
Rating:
4.0

Customer did not leave a comment.

Aryany K. 
Rating:
5.0

Staff very friendly and helpful!

Carmelo S. 
Rating:
1.0

Reserved Unit (size) not available, experienced counter help neglectful & it took over 30 minutes to reserve 2 smaller units WITH NO $ consideration. Furthermore, only units available are restricted to Office Hours Design flaw: cart to ramp & rate of incline ( both unnecessary & created hardship). Rental drop offs parked 4 deep on-line preventing access to the 1 (one I tell you!) off loading parkings space & 2 adjacent contained a Usual truck & trailer. Attendants non- responsive to a question after 40 minutes! Put me up against closing time. Can not recommend. Will not select the "convenience feature" of UHaul Storage again & will speak to others about this. (I was In uHaul rental, too!)

Lisa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blake H. 
Rating:
5.0

Customer did not leave a comment.

paul R. 
Rating:
1.0

Maria at the 1836 S Arapahoe, Los Angeles location was extremely confrontational and argumentative. I did not feel comfortable doing business with her and she stressed me out during the tough time of moving.

Anthony Y. 
Rating:
5.0

Customer did not leave a comment.

suzanne G. 
Rating:
5.0

So far so good

KABUTEY F. 
Rating:
2.0

I was charged an extra day even though I returned it the same day. Apparently the reason for this was because I could not enable my “share your location” even though I tried and the app would not refresh. Now I have to dispute it. After all the expenses it takes to move this is something that hits hard. Now I have to wait at least 72 hours for a response.

Sheylla G. 
Rating:
5.0

Customer did not leave a comment.

juan P. 
Rating:
5.0

Customer did not leave a comment.

Jillian T. 
Rating:
5.0

Customer did not leave a comment.

sean L. 
Rating:
4.0

The only complaint I have is that the person that took my reservation (off-site customer service) gave me incorrect information. I specifically asked if I was able to use a credit card that didn't have my name on it (company card) and she said it was fine. But when I got to the location I was told otherwise. Luckily, my company allows for personal reimbursements but I was upset over the incorrect information given to me previously.

Michelle T. 
Rating:
5.0

The same thing you did with me thanks you

Isreal P. 
Rating:
4.0

Customer did not leave a comment.

Carla H.  |  Overall Experience 
Rating:
5.0

Very good and friendly people

Manuel L. 
Rating:
1.0

The customer service over the phone was POOR. Representative DEE at the location in (Gardena) wasn't friendly. She sounded tired and dry over the phone and she NEVER gave me a reservation number which made it hard to get a truck I requested. My information I gave her wasn't even in the system when I called back about service. She did take my card information but was negligent in completing the process to help me stated someone would called but did not receive a call. We went into the office to rent the Uhaul the customer service in person was just as bad. She had a bad attitude and gave us a hard time; her team member offered his assistance to help so that we could get a truck and she was even rude and disrespectful to him in front of customers. Im glad his response was professional. She DOESN'T need to be in customer service. Her attitude needs to be left at HOME when serving paying customers. Her presentation of Uhaul company is bad. She needs to be spoken to about her behavior on how she should properly handle herself & customers. She lacks professionalism, etiquette self control and respect for the company customers and team members. I will not do business at that location. Gardena location Zabien was friendly and pleasant over the phone he was helpful. Unlike Dee

Deon H. 
Rating:
5.0

Customer did not leave a comment.

CAROLINA S. 
Rating:
4.0

Customer did not leave a comment.

Julia L. 
Rating:
1.0

Van broke down, wasn't helped at all and the battery died on me twice while using it

AUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

Alison S. 
Rating:
1.0

The customer service was extremely poor. The agent Brianna was extremely rude and disrespectful.

Marci B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
1.0

Employees do not have experience and behavior

PERY Y. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Francisco A. 
Rating:
5.0

Great service

Juan M. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Everything went as expected . Service was great . I got my uhaul within 10 minutes of arriving . Would definitely rent a uhaul from this location again .

Maria B. 
Rating:
5.0

Great Staff. They were so nice.

elinor S. 
Rating:
5.0

Thank you for your quick service.

Marcos C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

The woman who checked me in was lovely, as was the gentleman who got my truck

kendall J. 
Rating:
5.0

The location was convenient, and I received the truck with no issues. The most difficult part was coming back in the afternoon - it is a narrow street and gets pretty busy. All the employees were kind and helpful.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

roger G. 
Rating:
1.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Good overall

Jarold A. 
Rating:
5.0

Perfect customer service, amazing staff but not enough employees per customers.

carlos G. 
Rating:
5.0

Customer did not leave a comment.

Xingyu Z. 
Rating:
1.0

The Hispanic lady working was terribly rude. She kept shaking her head at me and showing me signs of disrespect. I asked her co worker if he noticed it and he told me yes so I wasn't the only one. I also needed two vehicles and she said she had an extra vehicle to get me to take the first one then told me they didn't have the second. I'll never use uhaul again after this experience. I've never been treated so poorly by a company I do all my business with

William S. 
Rating:
1.0

After waiting a half hour In line I was told I couldn't rent a truck .. 5 minutes later i was able to reserve one online at the same exact location. Walked back in; waited another 45 minutes to get to the front of the line just for the guy to completely ignore me and call another guy behind me to the front for a return that took forever. Finally got helped by a woman and given the truck.. Seemed like no one wanted to do their job , I'm not sure what the difference was? Later when I came to return there was an OVERFLOW of trucks parked that I couldn't even get into the lot & had to park on the street hoping they wouldn't charge (luckily they didn't) but this place seems very lazy aside from one of the guys outside who helped me verify that I did in fact reserve a truck and was super nice. The two + hours I wasted to get the truck screwed my pickup times up for furniture that I'll have to rent again to waste another $100+ on another rental & gas. Do better guys, we're all hurting here, the least you can do is be helpful and mindful to the customers… it's free.

Victoria A. 
Rating:
1.0

I had a scheduled pick up at 5am on 7/31/22 I arrived at 5:30 am to find nobody there to assist me and a truck no contactless pickup. I returned back at 8:30am to find the manager on the grounds, I began to explain to her the issue and she gave me the RUDEST attitude!! She then walked away from me, walking into the building and locking it although I told her I had a 5am pick up and she disregarded that. I motioned with my phone on the glass and she could see me and she refused to help me at all and told me to come back at 9!!! I returned at 9:15 to a uhaul filled with people ! I had to wait in line a hour and a half to get a truck ! The gentlemen at the desk were so patient and kind but they were being OVERWORKED !!!! the manager was nowhere to be found! I WILL NEVER EVER USE UHUAL AGAIN! I will happily go and grab a hertz rental for my needs. That manager and what I experienced was not acceptable at all. I am sure your company values go completely against the horrible service Maria provided.

Brittney T. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

sunil B. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

Workers were extremely rude and unprofessional. They were not even on the same page on how to conduct the business. One person would tell us to park the car in one place, and another would come over with an attitude saying we were parking in the wrong spot. Very arrogant employees who feel they are somehow superior to the customer while simultaneously providing inaccurate information. Terrible employees would never recommend or return to this location.

William K. 
Rating:
5.0

Customer did not leave a comment.

elsa S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Gangyu P. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Jiaming J. 
Rating:
5.0

OVERALL, IN MY EXPERIENCE, VERY GOOD!! LOVE THE LOCATION TOO👍

TJ YOUNG J.  |  First Impressions 
Rating:
5.0

Everything about this rental went exceptionally well, unlike a rental which I had a week earlier at the Agoura Hills location. A few days before my rental date, I called to verify a few pieces of information about street parking and other details. The manager, Maria Cash, couldn't have been more helpful or friendly. And that held true even on the day of my rental. She's an excellent manager and I highly recommend this location.

David O. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
1.0

They lost the keys for the truck we reserved and we had to wait an hour while they searched for the keys and eventually had to call a tow truck to move that truck so we could use the one behind it. Awful experience and such ridiculous incompetence on the staff/management's part. Will not be returning to this location or recommending Uhaul to others.

Grant G. 
Rating:
5.0

Customer did not leave a comment.

Kastriot S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
1.0

you charged me twice for insurance, truck rental and dolly rental!!!

Yikun H. 
Rating:
4.0

I give it 4 stars only because I got stuck in the elevator on move-in. But the the staff is great. Manager Maria Cash was great, very helpful and understanding

ROSA D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jiatong X. 
Rating:
4.0

Wait time way too long. I arrived at my appointment time and did not leave with my truck until at least 45 minutes later.

Armando Z. 
Rating:
1.0

I made a reservation a day before, at 9:30, and I arrived at the office at 9:20 to pick up my truck. I have received a key around 10:20 after a long wait, and supervisor told me I have to bring the car before 11:30, and I asked why do I only have an hour when my reservation was for 2 hour, and its facilitys problem that I got my car over an hour after my initial reservation time. Whn I finally received the car, side mirror just fell off as soon as I stepped on the accel. I had to talk to another employee for a breif moment to fix that and to prove that such problem of the car is not our fault. I was able to start the car less than hour before my reservation time ended, while my initial reservation time was 9:30-11:30. time my car was ready to go was near 10:40. Please hire more employees or fix the system.

Jungmin L. 
Rating:
4.0

Problem with brake

Gopi Tharun M. 
Rating:
4.0

There are a few hidden fees that push the price up.

Kael S. 
Rating:
4.0

Don't steal customers belongings as soon as they leave & 10 mins later customer comes back for there belongings nobody don't know nothing, nobody don't speak English no more all of a sudden.

Beverly B. 
Rating:
5.0

Call ahead

mario C. 
Rating:
5.0

Customer did not leave a comment.

Eduard C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

lupe G. 
Rating:
2.0

Everyone there has an attitude problem. Customers are paying customers so we shouldn't have to put up with crap like they are doing us a favor. Not coming back to this location

Noel H. 
Rating:
1.0

Someone needs to train Maria better customer service and teach her about having a better people person type of attitude. Without a doubt the rudest and most condescending UHAUL employee I have ever encountered. I will not ever go back to this location unless it is my last option.

Saul M. 
Rating:
1.0

Ensure your customer reps have a good attitude. I arrive there to pick up my truck and I asked if I could exchange it for a van the young lady seem to be in a bad mood inform me no I could not have one because they were already reserved. Her demeanor was not inviting crowded it was early in the morning. She asked for my card and for my drivers license and then proceeded to toss it across the counter for me to take a picture of the front and the back of my drivers license. I didn't like her attitude at all. If I didn't need the truck I would have cancelled the reservation. She seemed tired she rested her head on her hand and just continued to process the reservation. I went to pick up the truck the gentleman was kind and walked me through the inspection . Upon my return the same gentle man was kind and considerate. I told him about the young lady he said she received a bad phonecall. I choose my battles and I didn't want to get in a bad mood because she was not nice. If you're not able to provide appropriate customer service or just in a bad mood then don't show up for work or just come in when you're in a better mood . I know my little 76.00 won't make a difference. But I'm not certain I'll use this location again.

Gabrielle B. 
Rating:
1.0

All the dudes that work there looked blasted off of marijuana could even speak straight. Rediculous

Mikhail Z. 
Rating:
5.0

Maria was awesome. She navigated schedule issues like a champ!

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

Hazle T. 
Rating:
5.0

Customer did not leave a comment.

Temiasha J.  |  Overall Experience 
Rating:
1.0

Office clerk needs to inform customers fully and paying attention when they are working on contract. Trucks needs to be checked before customers rent them. 1. Office clerk needs to be little less blunt 2. Stop cheating with customers such as adding safe move or not going over fully what terms and conditions are. 3. Check the trucks when they get returned.

Kevin K. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Clean the car! Wash the car, have it smelling good! Don't make things so complicated.

frank L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Kindly service!!!

Hyedkjn L. 
Rating:
5.0

Es bueno el servicio

JoseLuis C. 
Rating:
4.0

both tires on our 5x8 trailer failed, it was a nightmare. Customer service was great when we got a hold of them but the service provider for the first tire took 3 1/2 hours to respond

Lynne A. 
Rating:
1.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
4.0

After going in an out of the storage unit every day for a week, I got to know a few of the staff members - Bruno, Brian and a Latino gentleman, who were helpful and friendly. I felt safe having them around when I left late at night and was happy they were there. The facility elevator was the slowest ever but I was happy that it was working while I was there. I was able to use the carts and dollies, which made life easier. I would recommend this Uhaul location to anyone who asked me.

JEANETTE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared O.  |  Online Move In 
Rating:
3.0

All good, except that the storage location where I rented was advertised as 24 hour access, and it was not. This caused issues collecting my belongings between my arrival and departure flights

Marvin M.  |  Overall Experience 
Rating:
2.0

The area where my unit was located was dark and unsanitary

Mustapha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Argelia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

flavio h.  |  Overall Experience 
Rating:
5.0

I was quite happy

DEVON L.  |  First Impressions 
Rating:
1.0

I checked in and there were homeless people who have storage units there standing by for me to take things up to unit in order to try and take my things. I moved my things out three days after I moved in and I continue to get a bill and calls about payment until today saying sorry to see you go. I called and walked in person the day I checked out to let the manager know. Please clear me out because I have proof including email of my checkout

Mae M.  |  Overall Experience 
Rating:
5.0

I really appreciate the workers who helped me. A woman and African American man. I will be back and recommend all my friends here

beasia l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sang l.  |  Online Move In 
Rating:
1.0

I keep going back and forth with my reservation and on my drop of location was switched twice with out me knowing and I had to go to another place from downtown where my storage was to Culver City and I was still charge a late fee and I had to pay for a Lyft to go back to my storage

Carmelita M.  |  First Impressions 
Rating:
1.0

The elevator is broken, and no one cared to call ahead and say that I would have to walk up 6 flights of stairs to move. Sooooo messed up to not let someone know the elevator is broken, very cruel.

Megan J.  |  Online Move In 
Rating:
5.0

The manager, Yolanda, was extremely helpfull as well as all her staff. Great location to work with.

Jose D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sampson R.  |  Overall Experience 
Rating:
5.0

Extremely Helpfull!!!

Jose D.  |  First Impressions 
Rating:
5.0

Me atendieron muy amablemente

Jaime V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenya j.  |  Overall Experience 
Rating:
4.0

The first day, the lady was a little rude. The last day, she was cool.

AISHA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  First Impressions 
Rating:
5.0

Was so pleasantly surprised by how easy it was to use this facility and how clean it was. Would recommend.

Deirdre O.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Laura D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michaell c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIK H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sammi t.  |  Overall Experience 
Rating:
1.0

It’s your people that make things happen both the latina woman in general morning and the black woman in the afternoon did their best under the circumstances. In the afternoon the black young woman was such a sweetheart with no one to help her in the overlapping time. She was a one woman show he jeopardizing her safety and any theft.

Jesus A.  |  First Impressions 
Rating:
3.0

The lady at the front counter was very very rude when I walked up to the counter. Then when I tried to return the lock that I didn't need, she would not find a way to give me a refund.

AISHA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Akporvedirin O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenya j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angel C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tori B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kareem h.  |  Overall Experience 
Rating:
5.0

Super clean! Very helpful staff.

Ana Paula M.  |  Overall Experience 
Rating:
5.0

The staff was amazing. They helped me set up my unit and ultimately cancel it when the time was right. Appreciate all of their help and want to thank their team!

phillip s.  |  Overall Experience 
Rating:
5.0

Inexpensive, excellent service, good location if you are close to downtown.

Evan R.  |  Overall Experience 
Rating:
5.0

This is an excellent indoor storage facility. Highly recommend.

MIRIAM J.  |  Overall Experience 
Rating:
5.0

Yolanda Martinez the manager is an amazing human. She was so helpful.

Joshua A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mohammad D.  |  First Impressions 
Rating:
5.0

Did everything we needed it to do for the period of time we needed it. Thank you

James H.  |  Overall Experience 
Rating:
4.0

Love the accessibility hours

Tori B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MANNY L.  |  Overall Experience 
Rating:
5.0

Great location

Nathaniel E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia Adriana J.  |  First Impressions 
Rating:
5.0

Yolanda made the experience superior. Great customer service skills and heart.

James H.  |  First Impressions 
Rating:
5.0

The staff told me they closed at 10pm and there was no access to my storage and I drove overthere for nothing

miguel s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christy C.  |  Overall Experience 
Rating:
1.0

This was by far my worst moving experience and one that could have been avoided/made less stressful with clearer communication and assistance. I chose this location based on the U-Haul website upon searching for a specific climate-controlled storage space. This location showed as having only 1 left, so I called the 1-800 number immediately and made the reservation for it, noting that we needed a truck as well, referencing the one-month free. Upon arrival during moving day (where we then had to take the rest of our stuff with us on a two-hour drive), I noted the deal to the staff member who flat out said it would not be honored as it didn't apply to our rental (even though we verified everything over the phone). Not only that but our rate was different than what we were quoted, even though I had a confirmation e-mail with our reservation and rate. This all seemed suspicious but we had to get going with the move, so I resigned to having to deal with it the next day over the phone. I was then given my key card and tried to get to our storage room. Our key card didn't work (the rep told me it takes a few minutes -- but it ended up not working the whole time). When we got to our floor, it was hot and damp (clearly not climate controlled) and the storage did not match what we saw online. Instead of private rooms, they storage areas were cages where you could see everything inside AND the chain linked fences had openings in them. I looked at the receipt the staff member printed out for me and it said "No Climate". At this point, it was a comedy of errors. I went back down and even the staff member said this was all wrong but there was nothing she could do. We finished our move, reluctantly leaving our stuff in a cage without climate control (luckily we sold our refrigerator last minute the day before, otherwise it would be in there now). As directed, I called the GM the next day to try and have this amended somehow. Though Yolanda verified that we actually did qualify for the one month free, there was nothing that could be done about the change in reservation. Apparently, even though you reserve ahead of time -- it is still on a first come, first serve basis IN PERSON (which makes no sense, why would you show on your website that you only have "1 left" when making a reservation; that implies you are snatching up the last available spot for that specific category you checked off during your search -- in our case, climate control). Yolanda apparently honored our initial rate with a monthly discount to match (though we have yet to receive email confirmation) and now have to wait and see if a climate controlled room opens up, which we then can only confirm in person. A move is stressful already and was only made more so by a flawed reservation system and lackluster staff that, while friendly, failed to make things right during our move. I would not recommend this storage facility (or U-Haul for that matter) to anyone.

Eddie M.  |  First Impressions 
Rating:
5.0

My Uhaul storage experience was great! Everyone I interacted with was extremely helpful, especially the manager Yolanda. The facility was clean and felt very secure and safe.

Emma H.  |  Overall Experience 
Rating:
5.0

Clean facility. Clean storage unit. Was able to come in and out as needed with no issues. Friendly staff. Carts readily available for transporting loads back and forth. Convenient location off the freeway. I would recommend.

Sang K.  |  Overall Experience 
Rating:
5.0

The employee who helped me was a lady named Anesia and she was very polite and very attentive and she seemed like someone I would be proud to call my friend, sister, spouse, etc. If this comment is actually being read and there’s a way to do this, please let her know she does a good job.

Lindsay B.  |  First Impressions 
Rating:
3.0

Tried to access the unit there was no one in the store only one person at the counter and he said he was busy even tho nobody was there

LORNA M.  |  First Impressions 
Rating:
5.0

Expensive

Peng G.  |  Overall Experience 
Rating:
4.0

Staff was nice and helpful. Couldn't have asked for more

Corey H.  |  Overall Experience 
Rating:
5.0

Staff very helpful.

Ahmed K.  |  First Impressions 
Rating:
4.0

My overall experience was pleasant!!

gabriel l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sampson R.  |  First Impressions 
Rating:
1.0

my unit was broken into & I wasnt notified until days later.They pulled other unit personal belonging into my unit and I notified staff everyday for days and no one retrieved them.I want my money back

SHANNON L.  |  Overall Experience 
Rating:
1.0

They continuously have made mistakes on my ubox order and cancelled it 3 times on me for no reason. I needed everything shipped before the end of the month of september and nothing has shipped yet

Nathan C.  |  Overall Experience 
Rating:
5.0

The staff were very kind and helpful and when I had a question about my account went out of their way to call their supervisor who had the day off and answer my question that same day.

Christian H.  |  First Impressions 
Rating:
5.0

perfect place

Felix T.  |  Overall Experience 
Rating:
2.0

First, the unit they gave me had stuff in it. They gave me a new one on a different floor. Second, it had a lock on it. Third, I couldn't access the previous floor where my stuff was. 5 trips to desk

andrew c.  |  First Impressions 
Rating:
5.0

You did an excellent job , handing it to me on a platter , is something you just don't see anymore.

Kendall C.  |  Overall Experience 
Rating:
3.0

Fair prices & has cameras but didn’t like that the parking lot is always crowded with uhaul trucks & makes it very difficult to load and unload. Old squeaky elevators & very crowded inside the place.

SHERRIE W.  |  Overall Experience 
Rating:
3.0

Customer Service was excellent. U-haul corporate really needs to get another elevator inside the building, or upgrade their current one. It's ridiculous how often it breaks down. Thanks.

PHILLIP K.  |  Overall Experience 
Rating:
5.0

Great service

Tayler B.  |  First Impressions 
Rating:
4.0

Yolanda was particularly helpful and friendly. Thanks Yolanda!!! The guys around the facility also SOOOOOO helpful and kind.

Randy F.  |  Overall Experience 
Rating:
1.0

My boyfriend and I arrived 15 minutes early for my reserved time and we ended up waiting 45 minutes before anything was even ready, and the location did not appear to be very busy. When I finally got

Mackenzie A.  |  Overall Experience 
Rating:
3.0

Unfortunately the u-box wasn’t ready when we got there and the elevator was broken, but we persevered! Yolanda helped us check in, she made an ugly process easy! Give that woman a raise!

Ivan T.  |  Overall Experience 
Rating:
5.0

Excellent customer service

juan r.  |  Overall Experience 
Rating:
3.0

Chose5x5 unit because larger units constructed of open fencing material, like cages.They lacked privacy(belongings visible),didn't seem secure,fencing material could easily be cut.Didn't fit my needs.

marie christine a.  |  Overall Experience 
Rating:
3.0

There is absolutely no customer service here. Any time I asked Yolanda a question, it seemed like I was bothering her. The facility is clean and secure, but they need to work on service.

Alexandra S.  |  Overall Experience 
Rating:
2.0

This location is extremely understaffed. The location is small, and it lacks basic coordination. The workers did the best they could with the limited manpower; ALLOCATE MORE PAYROLL!

GARRISON P.  |  Overall Experience 
Rating:
5.0

I never visited the facility so none of this counts but I thought everyone at U-Haul was super helpful so 5 stars all around.

Phillip W.  |  Overall Experience 
Rating:
5.0

I absolutely love the staff. They were so welcoming and helping. Bless their hearts!!! I would recommend this facility because of their amazing employes!!!!!!!

Sanaa O.  |  Overall Experience 
Rating:
4.0

It was great!

Benjamin S.  |  Overall Experience 
Rating:
5.0

Good service

matthias g.  |  Overall Experience 
Rating:
4.0

Great help

Timothy B.  |  Overall Experience 
Rating:
2.0

Invonv

KAY K.  |  Overall Experience 
Rating:
1.0

Not a single person I had any communication with that worked at the location in which my belongings were stored was the least bit helpful or friendly. Several items were damaged beyond repair.

Meghan C.  |  Overall Experience 
Rating:
5.0

Vincent/Victor? Apology I don’t remember the name, was very helpful in getting what I needed accomplished, thank you.

audrey p.  |  Overall Experience 
Rating:
5.0

From starting my move from Charlotte, North Carolina to Los Angeles, U-Haul has been extremely helpful and affordable. Two unexpected events on the road here were handled quickly and "painlessly".

james B.  |  Overall Experience 
Rating:
5.0

A place trustworthy to leave my valuables. Will consider in the future and will recommend to others.

VANESA P.  |  Overall Experience 
Rating:
5.0

GREAT SERVICE

Jose L.  |  Overall Experience 
Rating:
4.0

Great experience renting and accessing my u-box.

Filipa V.  |  Overall Experience 
Rating:
5.0

no comment

Jana H.  |  Overall Experience 
Rating:
5.0

None

MARGARET L.  |  Overall Experience 
Rating: