Customer Reviews for U-Haul Moving & Storage of Downtown

6661 reviews

716 Capital Blvd   Raleigh, NC 27603
(@ Peace St)

(919) 821-1450

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 821-1450

716 Capital Blvd
Raleigh, NC 27603
(@ Peace St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The air conditioning completely went out 10 minutes into our drive in the heat would not stop blowing out. When we tried to call the help line it was a 45 minute hold and we never got through. When we got the truck to begin with there was a box in the front seat that was left there previously so it obviously was not cleaned. After dropping it off we had a hard time finding where to drop the keys off. And the next day after returning the keys the manager told me she did not have time to talk to me then I called the store & left my name and number with an associate to have the manage call me & she never did. Then I had to call the helpline and waited for two hours on hold to discuss the issue with the AC and then they said they would call me back but yet have never called me back. I will be posting this feedback online.

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Good

ALEXANDER S. 
Rating:
5.0

The workers here work so so hard. Please give them a raise or something! They are dedicated!

SAMUEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Easy drop off place, just difficult to get into the actual parking lot.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

I was satisfied 97% but everything was good and the technology checking in when the location is closed was very helpful especially the fact that I still could call a live person to get further instructions to confirm that I knew what I was doing and completed my check in without any problems.

DEBORAH W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shawn C. 
Rating:
4.0

Customer did not leave a comment.

Phillip B. 
Rating:
1.0

My pick up time was 2pm. I stood in line for an hour. Mobile check in wasn't working. Our truck was no where to be found. For half an hour, tons of people stood in line while no workers were in the building. Try to shorten wait times! One man said he had been waiting for an hour and a half to pick his truck up. I also tried calling customer service about my drop off location and the numbers listed on Google were incorrect (you may want to fix that). Then once I got the correct number, I was on hold for 15 minutes and no one ever answered.

Joya G. 
Rating:
1.0

Customer did not leave a comment.

RICHARDO JR H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
4.0

good price and nice driving experience...but some associates could use more diversity training...

YEONHEE C. 
Rating:
5.0

Nothing! Your emplee, Justice, was incredible to work with! Thanks

JAYSON S. 
Rating:
1.0

The line of trucks being dropped off was in the road that is on a high speed freeway. I had to come into another entrance, and I was nearly rammed by another person reversing in another truck because the location was so poorly organized. Further, when I was attempting to confirm that the truck was in fact clean and swept an associate demanded i give him the key to move the truck for a customer and suggested a hold onto the railing as he moved the vehicle. Naturally, I refused and at this point surrendered the key and left. I am extremely unhappy with how my contract has been handled. It has been expensive not only in the cost of the renting the vehicle, which normally I would be happy to pay but I was delayed nearly two and half hours at the pickup location costing more money in externalities for the movers I contracted and this location put me at serious risk of harm. I seriously want my contract addressed and comped for the trouble I have undergone.

IAN A. 
Rating:
5.0

Customer did not leave a comment.

JON W. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Your app is not working properly, Please figure this out and save time for both of us✌️

Egemen A. 
Rating:
4.0

Way to long waiting at front desk

richard S. 
Rating:
5.0

Customer service representative was friendly, knowledgeable, and efficient.

RICHARD B. 
Rating:
1.0

Made reservation for a specific location— Northridge Autoshop 10 days in advance. On the day of my reservation, I showed up and the truck wasn't there. A man begrudgingly asked me my name and said “yeah you gotta call this #” I called and my pick up location was switched to a diff. location across town. U-Haul apologized, but my travel plans were delayed as well as my mother-in-law's who gave me the ride. Some compensation for this lack of communication and mistaken confirmation by U-Haul would possibly convince me to try them again, but unlikely. It was extremely frustrating to not be told ahead of time that the truck was not at the specified location of my original reservation. Capital Blvd. location was fine.

ROBERTANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Erik C. 
Rating:
5.0

We had no problems and it was a good experience

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allen T. 
Rating:
5.0

Customer did not leave a comment.

Cameron P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN P. 
Rating:
4.0

My rental went perfectly. Staff was very professional and knowledgeable.

JAMES D. 
Rating:
5.0

Good experience

Christopher A. 
Rating:
5.0

Everything and everyone was so awesome

Lisa C.  |  Overall Experience 
Rating:
1.0

The storage unit was Disgusting , should have been ashamed to rent it out.

Barbara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
4.0

Customer did not leave a comment.

ROSITA R. 
Rating:
5.0

Very helpful and professional staff

PETER D. 
Rating:
5.0

Customer did not leave a comment.

ERICDAVID M. 
Rating:
5.0

Customer did not leave a comment.

JACOB G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
1.0

the facility in Raleigh NC closed their doors 15 min early forcing everything to be done on line, even though we arrived before close. The woman that was working at the facility did not want to be bothered with customers, as she repetitively steered us to the website to enter all our information. Process took significantly longer than if we would have been allowed to enter the facility and do it at the desk in the AC. Trash was overloading the can outside. Would not recommend this facility based on that experience.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
4.0

I wasn't necessarily comfortable doing the early check-in process because it required a picture of my license. I'd prefer not to have pictures of my license stored somewhere. So I waited till I got to the store expecting that it would just take me longer to check-in. No problem I expected that. However, they still took a picture of my license. I'd rather they just gather whatever info they need instead of taking a picture of my license.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Ethan B. 
Rating:
4.0

Customer did not leave a comment.

Linyu L. 
Rating:
5.0

Everyone was very professional. No waiting, I was asked "Can we help you" as soon as I walked in the front door. I will use that same U-Haul next time. Thank you

BENGIE W. 
Rating:
5.0

Rodnai was my assistant at This Uhaul location and was FANTASTIC. She handle an unqualified busy time very professionally and accommodated everyone efficiently. She should be commended for handling the customers so professionally in what could have been a frustrating experience due to the number of people and only one employee working.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

LUKE M. 
Rating:
1.0

The employee directing drop off equipment was not the most inviting individual and seemed to have an attitude.

Caleb R. 
Rating:
1.0

Ordered a furniture dolly and was told they don't have any. Wrong key was in pick-up box. Didn't have any dollys in vehicle. Overall 1-10. Will use Penske next time.

Ashton R. 
Rating:
4.0

Inside of truck wasn't checked. Previous tenant left stuff behind the seat that I had to clean out because I didn't want to get fined for it. Pics submitted via user cannot be trusted. Like ever.

Zach W. 
Rating:
3.0

I came on time but staff who was working around 11:30 am at this branch so slow and ignorable. When I came to pick up my reserved truck, one guy was in the line after me 6 or 7 customers were lined up and waited her. I supposed to be picked up my truck by 11:30, because of this long waiting I picked it up by 12:00. It is fine I waited her but one thing I dislike was the staff responded me I have to return a truck by a due of the reservation, which I had a less time I was planned for then. Also, I pre-reserved a dolly about a week before. At the time,I could not get a dolly. Why I'm telling this is if you give future customers what they have reserved, they'd be a happy of all.

Chinzorig T. 
Rating:
3.0

To high

KEVIN R. 
Rating:
1.0

staff extremely unfriendly and unhelpful. Check in lady was insulted that she had to help anyone, it seemed.

Byron E. 
Rating:
5.0

Thanks for the help, I greatly appreciate the help loading my car.

Delarno G. 
Rating:
4.0

Thanks for the help with the Auto transport!

Delarno G. 
Rating:
3.0

Customer did not leave a comment.

NICOLLE S. 
Rating:
3.0

Un safe turn off from main road! I never even saw an employee at this site! No one was outside receiving vehicles.

JONI V. 
Rating:
4.0

Customer did not leave a comment.

JOAO L. 
Rating:
4.0

Customer did not leave a comment.

Mario B. 
Rating:
4.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Jamane B. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA A. 
Rating:
4.0

Customer did not leave a comment.

URSULA A.  |  First Impressions 
Rating:
1.0

I am giving U-Haul the national chain a VERY poor rating. The local people were nice and tried to accommodate a poorly run-company. Yolanda , which I assume was from your National cust service center, sent me to the Capital Blvd location from the original Chapel Hill location where the pods were to be stored. She reserved a 10x10x10 unit. I also called back to get another unit since the 10x10x10 was not large enough. I reserved a 7X23.5X6. When my movers arrived at the Capitol Blvd location. There was not place to park the truck. I had to drive around to finally find a place to park my car. There was one guy working the desk and a long line. It was chaotic. When i gave my reservation to the young man, I was then told the only units at that location were 5X5X6 units. I could possibly get four different units. He was not sure if they were rented or not. I had to walk to the units to see if they were actually open and not rented out. What kind of system makes reservations but actually does NOT have what you reserved? Moving is so stressful and to have this debacle from U-Haul is highly unprofessional and unacceptable. I am so frustrated that I even used U-Haul. I would have been much better off going with a less crowded, closer storage unit. The stress of being told my six pods were cancelled, I did not think that I no longer needed to be with U-Haul! I would NEVER use U-Haul or recommend your company. I am a realtor and a home stager and I will make sure my experience is known.

DAPHNE R.  |  First Impressions 
Rating:
3.0

I was not greated when I pulled in. I thought the store was closed until I finished self check in and then asked what I was doing. The lady never said hi or any other greating.

rick S. 
Rating:
5.0

Elijah Mack rocks!

Elizabeth T. 
Rating:
4.0

Customer did not leave a comment.

DARREN M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

The girl working the front desk was super rude and did not seem very knowledgeable about the online rental process. She was not friendly and was on her phone the whole time and even told me that she was going to put her headphone in if I needed anything. Not really happy with the experience, but glad it's over.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
4.0

The price differed from the reservation which was unfortunate, however the rental itself was great and easy to use.

Alexis M.  |  First Impressions 
Rating:
1.0

This location operated in a way that came off as disorganized. They appear under staffed. The staff they did have was off-putting, not informative, and plainly rude. They did not want to be there and also did not want anyone else to be there. The process for returning equipment online versus what I was told on site was very different. I will never rent a Uhaul again.

Autumm R. 
Rating:
3.0

Customer service was poor, employee hardly looked at us and just told us to leave the keys in the truck and that was it.

Arnie P. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

The clerk was efficient at the checkout the website worked quite well at the drop site/checkin.

RALPH G. 
Rating:
4.0

Customer did not leave a comment.

SEAN T. 
Rating:
5.0

Staff was a great help with my trailer pick up and usage, and with my storage rental as well

robert s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsi J. 
Rating:
1.0

Please fix your online reservation system to actually do/mean something. We reserved a truck and then had to spend over an hour across 3 uhaul locations to actually get a truck. Poor system.

MICHAEL M. 
Rating:
1.0

You can inform the customers that if truck is not returned at the time is was suppose to be a large penalty !! I made reservations from Mechanical Blvd. Garner,NC. When I got there was told it hadn't been returned . So she called UHaul at Capital Blvd. Raleigh NC . I was told .89 for mileage instead of $1.19. What's the point of making a reservation if I have movers waiting to get to move my belongings and further to drive and my time . So UHaul makes more money on the person that didn't return truck and I lose money and my time. This is unacceptable and I want use them again ! Or recommend UHaul ! I'm going to talk with someone over UHaul . Shirley B

BOBBY H. 
Rating:
4.0

Keep doing what u doing

MAHER K. 
Rating:
5.0

The staff was wonderful. The male that was working was exceptional. As a senior level associate for a major hotel chain, I'm well versed in customer service. He is phenomenal.

TAMARA M.  |  First Impressions 
Rating:
4.0

I wish I had done the regular pick up vs online …I literally sat at that location for an entire hour trying to figure out how to get this truck… The guys there were so super helpful but I had to deal with a lady over the phone who just completely left me hanging. Next time I will definitely opt for in person pick up at that location

kerstin D. 
Rating:
1.0

We were charged a $10 fee for fuel when I actually filled it up more than the highlighted amount. Tried to called and waited over an hour on the phone. I was sure to take pictures of the fuel line and the person did not go out to the truck to check that everything was fine so I took pictures as I left the keys in the car. I cannot reach U-Haul and I should have actually received money back since I was under mileage. Very disappointed.

ALEXIS G. 
Rating:
1.0

This location did NOT check in our return. This resulted in a charge on our account over $1000, stating that we had the uhaul for multiple days AND returned it to the wrong location (Jacksonville FL instead of Raleigh NC). We were charged for mileage after we filled up the truck and submitted the receipt. Then they charged us the correct amount ($77) PRIOR to us receiving our refund!! This pulled our account in the negative TWICE, resulting in overdraft fees! Absolutely would NOT recommend this location EVER. I rarely write reviews, but people should be warned before they end up in the same financial MESS we have been dealing with. Poor customer service, poor workers, poor management. Awful experience. Can't wait to get my hard earned money back in my wallet where it belongs. Moving is expensive enough, without the additional headache.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

DANIA G. 
Rating:
5.0

Just keep the staff you have --- they are GREAT!!

Phyllis N. 
Rating:
3.0

Hire more people like Rodnai Drew. She is a true example of customer service.

Dena E. 
Rating:
5.0

Customer did not leave a comment.

DIVESTER S. 
Rating:
5.0

The manager was sweeping the parking lot when I arrived. She is welcoming, smart, fast and thorough.

MARY M. 
Rating:
2.0

Tires on truck were bald. With tired being bald they were noticed as loading began. The tire blew out during drive on interstate.Employees moved slowly and played around with each other while customers were present

Kristen M. 
Rating:
5.0

The manager at this location is top notch! I believe her name is Rodnai. On the day I picked up my rental, it was extremely busy & she was the only person there. She treated each customer with kindness & was very efficient! If I ever need a uhaul in the future, I'll return to this location.

April M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
4.0

Yes. I turned the truck back in a day early and the pink haired employee didn't give me a invoice she said they'll email it to me. Once I received the email she put down that I returned the truck 9am the next day which was not accurate at all. I picked truck up June 22nd at 9:00am returned truck June 23rd at 6:17pm

SHANA P. 
Rating:
5.0

Customer did not leave a comment.

Lamia B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Nice and orderly very simple.

JAMIE W. 
Rating:
5.0

Your associates were excellent and pleasant to work with. Very good experience.

KENNETH G. 
Rating:
3.0

The employees and the selection and equipment were great. However, the computer system was clearly the reason why it took so long for us to get our keys and go. Employees struggled with the system and it took forever for them to serve everyone. They were friendly and programs clearly felt bad for our wait. We had checked in online and it still took a half hour to get our keys. Upon returning the truck the same great employee met us in the parking lot and took care if the vehicle and the Check-in, but I needed to return some moving supplies and it took forever because of the computer again. There has to be a better way!

Darin H. 
Rating:
4.0

Customer did not leave a comment.

Davie N. 
Rating:
2.0

storage rented belonged to someone else. No dollies to rent to use

Aginah N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EUNICE R. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

The employees at the site were very friendly and helpful. Unfortunately the events leading up to pickup at this location has me questioning if I I will ever use Uhaul again. My scheduled pickup location was in Clayton which is around 20 miles from the location they moved my pickup to due to the guaranteed vehicle not being at my scheduled pickup location. Called and spoke with Lori Hartley who was extremely rude to me because the truck which I was guaranteed was not available. Uhaul as a company should evaluate their customer service and record calls with customers with their team. Having staff like Lori on your team is very hurtful to the company.

Steven H. 
Rating:
3.0

The young lady who checked me in was initially rude and put out. She was logged into the wrong store, could not find my reservation and genuinely seemed flustered. I rented the 6x12 Cargo trailer for a 24 hour period and for a local use and charged me over $100. I paid it so I could go about my business. When I returned the trailer I spoke with Justin and he could not have been nicer. His smile and attention to detail was spot on. I told him about my issue and he resoled the price concerns as promised. He is certainly a young man deserving of leadership within your organization. I have rented from you al 2 times in the last 30 days as we are moving and both he and Ezekiel have been fantastic. Great work in hiring them and I hope you can move them up the ranks of your company because they are the face of U-Haul in my opinion.

John A. 
Rating:
1.0

I was told I didn't need to clean the u haul and was charged $25

John T. 
Rating:
3.0

All cars should be on full so not confusing becomes

Kera B. 
Rating:
5.0

Customer did not leave a comment.

Carroll N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy M. 
Rating:
3.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

My issue (major) is with the equipment pickup verification link. It would not upload the picture of the gas gauge showing less than 7/8ths as opposed to the full indicated on the contract. I feel boobytrapped by you.

Jay M G. 
Rating:
4.0

Staff was good, equipment was good, check-in process way too time-consuming

Richard F. 
Rating:
5.0

I arrived after 6 pm to unload and move into a storage unit. The lady running the office was worn out from the day. I could tell that she was spent, but she remained professional and accommodating to insure that I found a unit large enough (I had to increase once I saw the size I booked). This facility was extremely busy, right up to closing time at 7 pm. I can imagine that she was understaffed for the busy Saturday. I appreciated her help and we got moved in without too many additional issues.

Susan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron P.  |  First Impressions 
Rating:
5.0

The Staff was Always Friendly and ready to help..If needed in the Future I will Definitely Store my Things Here

soniarane a.  |  Overall Experience 
Rating:
1.0

Very unhappy with this experience. My unit was not ready for move in. The staff at the office were very unresponsive. I would not recommend this facility or uhaul storage services to anyone. The customer service is absolutely terrible.

Jordan S.  |  Online Move In 
Rating:
3.0

Upon setting up my storage unit at this location, my account was not set up correctly twice within the span of 3 months. I almost had all of my stuff moved out of my storage unit 2 times because the previous staff did not file the proper paperwork in order to secure my unit. This after each time, I verified with them before leaving the location making sure there was not anything I needed to sign or check. Yet, despite this they still failed input my information properly. However, I will say that with the new management that came in this location has gotten a lot better than it was before. I just had a horrific experience upon moving into the unit. The main reason I am leaving such a review is because I had to put a majority of my belongings into storage while waiting for my house to be built. Thankfully management didn't move my belongings out, that I will give them credit for.

Zach C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
3.0

When I closed my account yeasterday the key to my unit did not work. I was told if I lost my key I would have to call a lock smith. I the mean time as i waited with professional moving crew that cost $129/ hour TWO OTHER people came in and complained that they could not get into their storage units for the same reasons. One of the persons has 2 units and couldn’t get into either and cut his own locks off. Finally some one with U-Haul came and Grided my lock off. it took an hour and cost me $129 for movers to sit and wait. I’m also concerned about the security of the building if locks can be changed or switched without my knowledge!!

William F.  |  Overall Experience 
Rating:
5.0

The staff was amazing!

Brit S.  |  First Impressions 
Rating:
5.0

Friendly and professional staff

ann m.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service that I received. The unit was large and clean and I feel safe entering the storage unit. The service associate Justice was very courteous, professional and was able to expedite me obtaining my storage unit. The store was very busy and he worked quickly to assist all of the customers while the General Manager stood outside doing nothing but watch the line of customers grow. When the General Manager decided to come inside to assist, her behavior displayed that she really was not too happy about working. Justice meanwhile went above and beyond and seem to really enjoy his job in helping others. Justice is definitely Managerial material and this was one of the most pleasant and fastest transactions I have received in customer service!

CHERI J.  |  First Impressions 
Rating:
2.0

I showed up before closing and got a unit. I was then given a code that didn’t work and then the office closed and refused to help me move in order to move my stuff in that night. I was incredibly disappointed and will not be using this location again after my free month is up.

Christopher T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

george v.  |  First Impressions 
Rating:
1.0

I reserved my unit online to find out the units I reserved/paid for were someone else’s units. They had to find an open one for me to use in which was beside a mechanical unit that was leaking into the unit the moved me to. I ended up spending 3 hours more than I needed to at this facility due to the poor maintenance and lack of organization. I will never recommend this place.

Alexa W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ERIC C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSHUA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marko B.  |  First Impressions 
Rating:
5.0

The guys in store were very helpful

Simon C.  |  Online Move In 
Rating:
5.0

Rodnai is great, and made deciding on storage and which trailer to get very easy. Will recommend to anyone looking for great service.

Charles K.  |  Overall Experience 
Rating:
1.0

Booked a storage unit in person and the person working there gave me a storage unit that was already in use on the first floor. Since they did not have storage units of our size on the first floor, they then assigned us one on third floor. This unit was also in use by another customer. The staff was not super helpful throughout the process and had a slight attitude when issuing the refund for the lock I purchased. I was satisfied with the uhaul truck and the relates services but I was not satisfied with the storage unit offering and had to cancel my unit

Benjamin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA O.  |  Overall Experience 
Rating:
1.0

I had originally moved in back in December. I was a key card and allowed to move my stuff into the unit. However, when I tried my key card one night it didn’t work. When I came the next morning their was an extra lock on my unit. Come to find out, the employee who signed me in the day I moved in didn’t do anything other than open up to unit for me. Thankfully, the employees this time knew what they were doing and set up my account correctly this time.

Zach C.  |  First Impressions 
Rating:
1.0

I was very unhappy with my experience in storing my household items at the U-Haul down town Raleigh facility. Upon moving my items into my new home, I came to realize that I had a roach infestation that had occurred in my pack boxes I stored there for 5 months. I put in a complaint and it was not resolved successfully, after submitting a claim requesting to have my new home exterminated. The $125.00 estimate to have my home exterminated was denied by their RepWest insurance company that's supposed to help with U-haul customer complaints. Saying that no negligence was found on the behalf of U-Haul. This determination I disagree with, because they should maintain their property by having it treated for insects to avoid these type of occurrences. Before submitting this review I made one last effort to reach out to Management and got no response. So, since the company has emailed me asking about my U-haul experience, I'm left with no other choice but to be honest and say... It's been a very disappointing experience with storing my items at U-Haul downtown Raleigh on Capital Blvd and I will not ever be using U-haul services again in the future.

REMONA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEPIDEH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tessie W.  |  Overall Experience 
Rating:
3.0

Workers are rude with the exception of the guy who checked me out. Also there was flooding.

Branden V.  |  Overall Experience 
Rating:
2.0

Staying here only based on convenience. The storage area was completely trashed -- random things just piled up in the common area in the entrance. The bathroom was also destroyed and looked like it hadn't been touched in weeks. And the towel dispenser did not work. Total disarray.

James J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance H.  |  Overall Experience 
Rating:
2.0

I wasn’t happy you guys messed up my storage I drove from Rhode Island to North Carolina to get here to find out that you guys didn’t have my storage unit ready for me and which sent me back in my movies which I was paying helping me move items out of my truck it was longer than expected I thought it was gonna be easier but it wasn’t I should’ve went with moving pods

silvia f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanine w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abner P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Faeza H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel P.  |  First Impressions 
Rating:
5.0

Ruben was super helpful and friendly!

jeanine w.  |  First Impressions 
Rating:
3.0

They cut lock off of locker after a fire and it was a nightmare getting replacement keys also tried to charge me for storage fees for 5 straight days 3 weeks after I cleaned out my unit.

Karl A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travolta P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travolta P.  |  First Impressions 
Rating:
5.0

Smooth

tracy s.  |  Online Move In 
Rating:
5.0

Two opposite comments: Ruben, your employee at the Raleigh location, was fantastic. Knowledgeable, patient, friendly, responsive, a stellar representative for your company. I cannot give him enough stars. Really took of us. The opposite issue is safety that has nothing to do with your team. Three young adults and I ended up moving stuff into the unit around 9:30 pm. There was a man there, he did not appear to be the security guard. He left the door propped open with wood slivers while. He stood with his back to the door on the phone with a cigarette. He also did not appear to be a customer nor work there. My biggest issue is that he propped the door for a good length of time (15 minutes??) after dark. It did not feel secure. I’m not sure why he was there but he was not moving anything. If he’s a security guard, my suggestion would be he does not prop the door open because that defeats the entire purpose of needing a key card to get in

Elizabeth P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reginald c.  |  First Impressions 
Rating:
2.0

I only wanted to rent for one month and then was beguiled into the “one month free promotion” and was overcharged.

Ian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tessie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heidi T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN P.  |  First Impressions 
Rating:
5.0

I loved the place very easy to get to and very well lit , my only thing is the After hours Door , it was super hard to get in an out of if you have to use a rolling Cart!

Shane F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer G.  |  First Impressions 
Rating:
4.0

I will like to cancel my services

Tommy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cierra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah M.  |  Overall Experience 
Rating:
3.0

The reservation time for my truck ended and I could not add additional time due to the next reservation. This cost me an additional $50.00. I would suggest allowing space between reservation scheduling to adjust for changes in plans. I had to reload the truck and it took extra time. Valerie Boyce

Chimur K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tommy H.  |  First Impressions 
Rating:
4.0

Very well cleaned. The temperature, although controlled, could be a bit colder. The carts could get some extra care, one of them had a broken wheel that was annoying.

Rodrigo N.  |  Overall Experience 
Rating:
5.0

Good location

Stephen F.  |  Overall Experience 
Rating:
3.0

Adequate for storage. Had one problem after a major storm with water getting into building but it did not get into my unit. No other problems during the years I used it.

LOUISE D.  |  Overall Experience 
Rating:
5.0

Clean, Friendly, easy access.

Leonard M.  |  First Impressions 
Rating:
5.0

Friendly staff. Easy access and providing the carts was really helpful.

Gaynor E.  |  Overall Experience 
Rating:
5.0

The customer service rep was very helpful and polite

Lianna D.  |  First Impressions 
Rating:
5.0

Thank you for everything in my time of grief. You all are awesome.

DelRosa W.  |  Overall Experience 
Rating:
5.0

Ms Drew was efficient, helpful, and friendly! Facility is clean accessible and secure. I wish they would allow me to put a combination lock on my unit.

andy n.  |  First Impressions 
Rating:
2.0

U-Haul AC flooded our unit. U-Haul apologized, moved us to another unit then increased rent. U-Haul also had problems with processing monthly payments, and keeping information updated.

TANYA S.  |  Overall Experience 
Rating:
5.0

I have rented different spaces in this uhaul facility many times. It has been a wonderful experience each time!

stacy f.  |  Overall Experience 
Rating:
5.0

Great facilities and friendly staff. Alarm seems to go off all the time and is really piercing. Wish that could be fixed.

Barton A.  |  Overall Experience 
Rating:
1.0

Poor Facility: 1. I was put on the third floor which is inconvenient. 2. The elevators give you 3 seconds before closing 3. The carts are old with wobbly wheels 4. Limited parking 5. Check in

Julian M.  |  Overall Experience 
Rating:
5.0

Good storage space

Jennifer S.  |  Overall Experience 
Rating:
5.0

Excellent customer service provided to us.

REGINA R H.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Samuel J.  |  First Impressions 
Rating:
5.0

All employees were friendly and very helpful with this storage transaction

ROBERT T.  |  First Impressions 
Rating:
5.0

Very helpful! Busy location, they could probably use more weekend help.

William F.  |  First Impressions 
Rating:
1.0

Older fellow named Dennis seem very racist and tried to keep my deposit .... he was very nasty. He did not have a welcoming attitude... I am very disappointed with his serivice.

Tommy D.  |  First Impressions 
Rating:
5.0

Excellent service

Rocio S.  |  First Impressions 
Rating:
4.0

N/A

Trevis H.  |  Overall Experience 
Rating:
5.0

Hands down the most responsive and accommodating service staff I’ve experienced in years. Bravo!

Barton A.  |  First Impressions 
Rating:
5.0

All of the gentleman here is the best I've come across in a long time. My family and I was packing our unit it was hot outside and they were nice enough to give all 6 of us water.Which was appreciated

Roberta G.  |  First Impressions 
Rating:
1.0

I have rented a 10 x 20 storage unit in somehow they put a 10 x 5, however you did have a 10 x 20 available and we asked to take that one. However The employee stated that it was late and he had to g

Art B.  |  First Impressions 
Rating:
5.0

I had a great experience with Dennis and Danny, Maurice, Ruben and Jalon. They really made the whole experience so easy for me. easy truck return and rental. The truck drove smoothly. Thank you!

constance b.  |  First Impressions 
Rating:
5.0

Excellent service, very friendly and helpful. I would highly recommend the guys at downtown for all your moving and storage needs.

joel s.  |  First Impressions 
Rating:
5.0

I am very satisfied with the level of customer service that the U-haul representative provided.

Tammy S.  |  First Impressions 
Rating:
5.0

Everyone was super helpful. To everyone around me

Alexandra H.  |  First Impressions 
Rating:
5.0

very pleased with the service

DANIEL O.  |  Overall Experience 
No reviews have been submitted for this location.

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