Customer Reviews for U-Haul Moving & Storage of Downtown

6702 reviews

716 Capital Blvd   Raleigh, NC 27603
(@ Peace St)

(919) 821-1450

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 821-1450

716 Capital Blvd
Raleigh, NC 27603
(@ Peace St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Justin T. 
Rating:
4.0

no comment

Brant W. 
Rating:
1.0

Train the employees, because they don't know anything about customers service or sales for that matter. The ladies there are extremely rude and disrespectful. We were not offer anything such us the dolly or duck-tapes. At the end of the paper work is when we remembered that we need these equipment and asked the lady to add it for us however she wasn't pleased to hear that and started giving us attitude in the most in professional way. Horrible customer service.

ABDIQADER A. 
Rating:
5.0

I felt the online check-in was a little tedious but the staff was very friendly and helpful. I got through it and was able to accomplish my pickup and return the van before 8 PM. Thank you

Kimberly D. 
Rating:
3.0

I don't think the gas was correct when we got the truck. I drove 28 miles and when I filled up got 3.6 gallons. Also, it would be helpful for a worker to show us the truck. We walked around for quite a while trying to find it.

Wilton D. 
Rating:
4.0

This location is good with great employees, but they need more help.

WILLIAM F. 
Rating:
1.0

The dolly wasn't attached properly to my car, the strap that was supposed to hold the tire came off. I had to stop twice on the road and waisted 4 hours all together trying to reach road assistance customer service. The call I made I was the phone for over an hour nobody answered. I submitted a request online no response. Last I live chat that's when someone finally called me. I drove for about two hours then a screw on the dolly got loose it was making a very loud noise. I pulled over again trying to reach customer service but this time no one called me, not even someone from the live chat. I had to asked someone one who had a towing truck to help me fix it. It was my worst experience with uhaul

Kalebela K. 
Rating:
3.0

reserved 15ft truck and furniture pads. upon arrival didnt have 15ft truck-actually said had no trucks and had no furniture pads. I showed them reservation #/etc. said sorry-found me a 20ft truck. took an hour. My reservation return was listed for a place 2 miles from our home. When returned truck after hours(which stated took after hrs returns) -when we tried it wouldnt let us-diverted us to a place 15 miles away. When plugged in info online would not accept it b/c said end miles were less then starting miles-even though we took picture of odometer. Total cluster you know what from start to finish. Really make me want to consider Penske for next move.

Timothy V. 
Rating:
2.0

Arrived while open to have a human confirm return, they said no. Leave keys in truck. Told I would not get a receipt until they could get around to receiving truck into inventory.

John P. 
Rating:
5.0

Don't bother with a reservation, if they don't have a truck they wont tell you till the day before and then you have to scramble with them to find one in your city. Better off just going the day you need it

Daniel A. 
Rating:
3.0

Customer did not leave a comment.

MICHEL F. 
Rating:
1.0

I made reservations and I was told that because vehicles were not returned the night before I could not rent a truck…. I had to sit in my car and wait for a vehicle to come available while the representative searched around ……I finally went back into the store were they sent me over to another location to pick up a box truck …the problem I have is that I clearly made reservations and it should have been communicated to me maybe early that morning because I had people on standby ready to move me out of my house…. The sad thing is that I heard this happening to multiple people at the first location and the second location….It doesn't look good for business for things like this to happen especially with my reservation being at 9:15 and I didn't get a vehicle until 11 o'clock

GRETA S. 
Rating:
5.0

Rodnai and her associates did a fantastic job juggling 4 customers at once. I would recommend them to anyone and I'd use them again!

BRENNA C. 
Rating:
1.0

Truck was filthy and not cleaned! I tried telling the mgr at the location and she would not listen! Pretty much told me that is what I was assigned to. It had gloves and hair in the seating area. Completely ridiculous! Following day when I went to get the Auto Transport hooked up on the car, no one was available. The location was suppose to open at 7:00am and she was not there! Myself and other customers were all waiting outside till 7:45am when that same rude and incompetent mgr at the location showed up! How do you get to work 45 mins later on a Saturday when you know its the busiest day of the week? My entire day was thrown off because it took almost 2 hours to get my car hooked unto the auto transport and going out of state; the delay affected my arrival, movers etc! Just a very horrible experience! Never ever again will I use Uhaul for out of state!

Maime M. 
Rating:
4.0

Customer did not leave a comment.

KAYLA L. 
Rating:
4.0

Pre-rental communications were abysmal. Was promised a call because equipment was not available when I first reserved - not a peep. No emails, texts, calls - nothing. Finally called the local shop and was directed to the wrong location - five miles from where I should have been. Once I got there, they had plenty of stock that I was looking for with my original reservation. Online and phone customer service at UHaul is a total joke. The store locations are OK.

David F. 
Rating:
5.0

The U-Haul on Atlantic Ave was HORRIBLE. Thankfully this location was much better! Jazmyne Howard was great and restored my faith in U-Haul.

Elizabeth J. 
Rating:
4.0

The staff at this location were very helpful. The trailer worked good. Trailer hitch rattled a lot especially when trailer was empty. The sound made me a little nervous. although it seemed safe. I think trailer fit on the 2 inch ball was too loose.

MELISSA J. 
Rating:
3.0

On-line for both check-in and drop-off doesn't work. Multiple people had issues, including myself. We're not able to compete transactions on-line. Caused the short staff to have to work harder/extra to solve app issues on top of normal activities. Get your programmers to work (not just observe) a busy store to see what their "automation" has delivered...

JOSEPH D. 
Rating:
4.0

Customer did not leave a comment.

MINTESNOT T. 
Rating:
5.0

The three staff members I saw on Friday were a real credit to the company.

JAMES S. 
Rating:
3.0

I purchased theClimate/Temperature controlled storage unit. The AC was not working properly. The main reason for obtaining the temperature controlled units is to store items from heat spoilage. I hope that this issue is resolved soon. I will be visiting the storage unit in the next several days to ch check on this matter. Thank you.

CHANA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

I want to thank the staff there who handled the return very well.

Rahman K. 
Rating:
1.0

Customer did not leave a comment.

Veronica B.  |  Online Move In 
Rating:
3.0

It's understaffed and the wait times are long

NATHAN B. 
Rating:
3.0

I'm not satisfied for being BILLED a balance, I paid in-store and receiving a bill two days later for something I ALREADY paid for plus a late fee. I don't appreciate that not one bit. I have spent a lot of money with UHAUL!!!! This should not be in my way today! Thank You.

CHARMA B. 
Rating:
5.0

I have no comments as my experience with Uhaul/Justice customer service skills was great

SONYA J. 
Rating:
5.0

Jazmyne did amazing. Even on the busiest day of the year they all held it together with a positive attitude and great service.

ASHLEY S. 
Rating:
5.0

Customer did not leave a comment.

MAXWELL J. 
Rating:
5.0

Site team did a good job, at least the one guy running the desk. Facilities are nice, parking is just a bit tight.

MICHAEL M. 
Rating:
5.0

Customer service was totally professional! With all the personalities and attitudes that come the workers at uhaul, I have to say this location is the best! They maintain professionalism when facing pressure and just do a fantastic job all the way around…

TIMOTHY M. 
Rating:
1.0

no organization. zero sense of urgency.

CHRISTOPHER R. 
Rating:
3.0

We had a horrible experience with this U-Haul location. My partner and I were overcharged by $1,000 due to the staff admittedly inputting our mileage wrong and we still have not received our money back for it. A staff member at this location (Rodnai Drew) was rude and aggressive, and yelled at my partner in front of the entire store when he tried to get the overcharge fixed. After multiple attempts to have the overcharge cancelled, no one has tried to help us. I will never recommend this place to anyone.

Daniel N. 
Rating:
2.0

Terriible customer service. Never answered phone. Phone were forwarded. tried calling twice even after I told them I couldn't get through wrong mileage and gas level. Didn't notice until I had to come back. Then was told take care of it myself had trouble with app. went back in, Justice was uncooperative. I left the info with him to change in my contract. He didn't.

ROBERT G. 
Rating:
5.0

The online pick up software was terrible lost me 1 of the 3 hours I reserved. I had a terrible experience

tim L. 
Rating:
3.0

It was really hard to find the truck.

Ryan B. 
Rating:
1.0

Customer did not leave a comment.

CHAD S. 
Rating:
5.0

The facility was clean, well lit, and accessible. It was a very busy day at this location, but the staff were calm, professional and polite. Rodnai was outstanding!

Susan D.  |  Overall Experience 
Rating:
3.0

This was my first experience with U-Haul and I would rather avoid needing U-Haul in the future. I had reserved a van rental and a few prepaid moving related items from the store (packing paper, mattress cover). When I arrived at the store to pick up the items, it was the most stressful environment; the employees were working their hardest but due to system failures, no one could check out or confirm reservations. U-Haul's reliance on the computer database system and lack of any local or back-up procedures seemed detrimental that morning and impacted everyone's mood negatively. I was also very unhappy to receive extra charges for every little thing; this turned out more expensive than I really wanted. I needed a way to move and store furniture between moves, and while U-Haul has given me that flexibility, I am really not looking forward to relying on them again in a month.

RICHARDPAUL L. 
Rating:
5.0

I walked in I was politely greeted by a gentleman named Justice. He explained everything about the process very well and gave one of the best customer service experiences I've received in a long time.

DOUGLASEDWARD W. 
Rating:
1.0

The air conditioning completely went out 10 minutes into our drive in the heat would not stop blowing out. When we tried to call the help line it was a 45 minute hold and we never got through. When we got the truck to begin with there was a box in the front seat that was left there previously so it obviously was not cleaned. After dropping it off we had a hard time finding where to drop the keys off. And the next day after returning the keys the manager told me she did not have time to talk to me then I called the store & left my name and number with an associate to have the manage call me & she never did. Then I had to call the helpline and waited for two hours on hold to discuss the issue with the AC and then they said they would call me back but yet have never called me back. I will be posting this feedback online.

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Good

ALEXANDER S. 
Rating:
5.0

The workers here work so so hard. Please give them a raise or something! They are dedicated!

SAMUEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Easy drop off place, just difficult to get into the actual parking lot.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

I was satisfied 97% but everything was good and the technology checking in when the location is closed was very helpful especially the fact that I still could call a live person to get further instructions to confirm that I knew what I was doing and completed my check in without any problems.

DEBORAH W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shawn C. 
Rating:
4.0

Customer did not leave a comment.

Phillip B. 
Rating:
1.0

My pick up time was 2pm. I stood in line for an hour. Mobile check in wasn't working. Our truck was no where to be found. For half an hour, tons of people stood in line while no workers were in the building. Try to shorten wait times! One man said he had been waiting for an hour and a half to pick his truck up. I also tried calling customer service about my drop off location and the numbers listed on Google were incorrect (you may want to fix that). Then once I got the correct number, I was on hold for 15 minutes and no one ever answered.

Joya G. 
Rating:
1.0

Customer did not leave a comment.

RICHARDO JR H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
4.0

good price and nice driving experience...but some associates could use more diversity training...

YEONHEE C. 
Rating:
5.0

Nothing! Your emplee, Justice, was incredible to work with! Thanks

JAYSON S. 
Rating:
1.0

The line of trucks being dropped off was in the road that is on a high speed freeway. I had to come into another entrance, and I was nearly rammed by another person reversing in another truck because the location was so poorly organized. Further, when I was attempting to confirm that the truck was in fact clean and swept an associate demanded i give him the key to move the truck for a customer and suggested a hold onto the railing as he moved the vehicle. Naturally, I refused and at this point surrendered the key and left. I am extremely unhappy with how my contract has been handled. It has been expensive not only in the cost of the renting the vehicle, which normally I would be happy to pay but I was delayed nearly two and half hours at the pickup location costing more money in externalities for the movers I contracted and this location put me at serious risk of harm. I seriously want my contract addressed and comped for the trouble I have undergone.

IAN A. 
Rating:
5.0

Customer did not leave a comment.

JON W. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Your app is not working properly, Please figure this out and save time for both of us✌️

Egemen A. 
Rating:
4.0

Way to long waiting at front desk

richard S. 
Rating:
5.0

Customer service representative was friendly, knowledgeable, and efficient.

RICHARD B. 
Rating:
1.0

Made reservation for a specific location— Northridge Autoshop 10 days in advance. On the day of my reservation, I showed up and the truck wasn't there. A man begrudgingly asked me my name and said “yeah you gotta call this #” I called and my pick up location was switched to a diff. location across town. U-Haul apologized, but my travel plans were delayed as well as my mother-in-law's who gave me the ride. Some compensation for this lack of communication and mistaken confirmation by U-Haul would possibly convince me to try them again, but unlikely. It was extremely frustrating to not be told ahead of time that the truck was not at the specified location of my original reservation. Capital Blvd. location was fine.

ROBERTANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Erik C. 
Rating:
5.0

We had no problems and it was a good experience

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allen T. 
Rating:
5.0

Customer did not leave a comment.

Cameron P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN P. 
Rating:
4.0

My rental went perfectly. Staff was very professional and knowledgeable.

JAMES D. 
Rating:
5.0

Good experience

Christopher A. 
Rating:
5.0

Everything and everyone was so awesome

Lisa C.  |  Overall Experience 
Rating:
1.0

The storage unit was Disgusting , should have been ashamed to rent it out.

Barbara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
4.0

Customer did not leave a comment.

ROSITA R. 
Rating:
5.0

Very helpful and professional staff

PETER D. 
Rating:
5.0

Customer did not leave a comment.

ERICDAVID M. 
Rating:
5.0

Customer did not leave a comment.

JACOB G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
1.0

the facility in Raleigh NC closed their doors 15 min early forcing everything to be done on line, even though we arrived before close. The woman that was working at the facility did not want to be bothered with customers, as she repetitively steered us to the website to enter all our information. Process took significantly longer than if we would have been allowed to enter the facility and do it at the desk in the AC. Trash was overloading the can outside. Would not recommend this facility based on that experience.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
4.0

I wasn't necessarily comfortable doing the early check-in process because it required a picture of my license. I'd prefer not to have pictures of my license stored somewhere. So I waited till I got to the store expecting that it would just take me longer to check-in. No problem I expected that. However, they still took a picture of my license. I'd rather they just gather whatever info they need instead of taking a picture of my license.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Ethan B. 
Rating:
4.0

Customer did not leave a comment.

Linyu L. 
Rating:
5.0

Everyone was very professional. No waiting, I was asked "Can we help you" as soon as I walked in the front door. I will use that same U-Haul next time. Thank you

BENGIE W. 
Rating:
5.0

Rodnai was my assistant at This Uhaul location and was FANTASTIC. She handle an unqualified busy time very professionally and accommodated everyone efficiently. She should be commended for handling the customers so professionally in what could have been a frustrating experience due to the number of people and only one employee working.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

LUKE M. 
Rating:
1.0

The employee directing drop off equipment was not the most inviting individual and seemed to have an attitude.

Caleb R. 
Rating:
1.0

Ordered a furniture dolly and was told they don't have any. Wrong key was in pick-up box. Didn't have any dollys in vehicle. Overall 1-10. Will use Penske next time.

Ashton R. 
Rating:
4.0

Inside of truck wasn't checked. Previous tenant left stuff behind the seat that I had to clean out because I didn't want to get fined for it. Pics submitted via user cannot be trusted. Like ever.

Zach W. 
Rating:
3.0

I came on time but staff who was working around 11:30 am at this branch so slow and ignorable. When I came to pick up my reserved truck, one guy was in the line after me 6 or 7 customers were lined up and waited her. I supposed to be picked up my truck by 11:30, because of this long waiting I picked it up by 12:00. It is fine I waited her but one thing I dislike was the staff responded me I have to return a truck by a due of the reservation, which I had a less time I was planned for then. Also, I pre-reserved a dolly about a week before. At the time,I could not get a dolly. Why I'm telling this is if you give future customers what they have reserved, they'd be a happy of all.

Chinzorig T. 
Rating:
3.0

To high

KEVIN R. 
Rating:
1.0

staff extremely unfriendly and unhelpful. Check in lady was insulted that she had to help anyone, it seemed.

Byron E. 
Rating:
5.0

Thanks for the help, I greatly appreciate the help loading my car.

Delarno G. 
Rating:
4.0

Thanks for the help with the Auto transport!

Delarno G. 
Rating:
3.0

Customer did not leave a comment.

NICOLLE S. 
Rating:
3.0

Un safe turn off from main road! I never even saw an employee at this site! No one was outside receiving vehicles.

JONI V. 
Rating:
4.0

Customer did not leave a comment.

JOAO L. 
Rating:
4.0

Customer did not leave a comment.

Mario B. 
Rating:
4.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Jamane B. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA A. 
Rating:
4.0

Customer did not leave a comment.

URSULA A.  |  First Impressions 
Rating:
1.0

I am giving U-Haul the national chain a VERY poor rating. The local people were nice and tried to accommodate a poorly run-company. Yolanda , which I assume was from your National cust service center, sent me to the Capital Blvd location from the original Chapel Hill location where the pods were to be stored. She reserved a 10x10x10 unit. I also called back to get another unit since the 10x10x10 was not large enough. I reserved a 7X23.5X6. When my movers arrived at the Capitol Blvd location. There was not place to park the truck. I had to drive around to finally find a place to park my car. There was one guy working the desk and a long line. It was chaotic. When i gave my reservation to the young man, I was then told the only units at that location were 5X5X6 units. I could possibly get four different units. He was not sure if they were rented or not. I had to walk to the units to see if they were actually open and not rented out. What kind of system makes reservations but actually does NOT have what you reserved? Moving is so stressful and to have this debacle from U-Haul is highly unprofessional and unacceptable. I am so frustrated that I even used U-Haul. I would have been much better off going with a less crowded, closer storage unit. The stress of being told my six pods were cancelled, I did not think that I no longer needed to be with U-Haul! I would NEVER use U-Haul or recommend your company. I am a realtor and a home stager and I will make sure my experience is known.

DAPHNE R.  |  First Impressions 
Rating:
3.0

I was not greated when I pulled in. I thought the store was closed until I finished self check in and then asked what I was doing. The lady never said hi or any other greating.

rick S. 
Rating:
5.0

Elijah Mack rocks!

Elizabeth T. 
Rating:
4.0

Customer did not leave a comment.

DARREN M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

The girl working the front desk was super rude and did not seem very knowledgeable about the online rental process. She was not friendly and was on her phone the whole time and even told me that she was going to put her headphone in if I needed anything. Not really happy with the experience, but glad it's over.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
4.0

The price differed from the reservation which was unfortunate, however the rental itself was great and easy to use.

Alexis M.  |  First Impressions 
Rating:
1.0

This location operated in a way that came off as disorganized. They appear under staffed. The staff they did have was off-putting, not informative, and plainly rude. They did not want to be there and also did not want anyone else to be there. The process for returning equipment online versus what I was told on site was very different. I will never rent a Uhaul again.

Autumm R. 
Rating:
5.0

Staff was a great help with my trailer pick up and usage, and with my storage rental as well

robert s.  |  First Impressions 
Rating:
5.0

The staff was wonderful. The male that was working was exceptional. As a senior level associate for a major hotel chain, I'm well versed in customer service. He is phenomenal.

TAMARA M.  |  First Impressions 
Rating:
2.0

storage rented belonged to someone else. No dollies to rent to use

Aginah N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carroll N.  |  First Impressions 
Rating:
5.0

I arrived after 6 pm to unload and move into a storage unit. The lady running the office was worn out from the day. I could tell that she was spent, but she remained professional and accommodating to insure that I found a unit large enough (I had to increase once I saw the size I booked). This facility was extremely busy, right up to closing time at 7 pm. I can imagine that she was understaffed for the busy Saturday. I appreciated her help and we got moved in without too many additional issues.

Susan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron P.  |  First Impressions 
Rating:
5.0

The Staff was Always Friendly and ready to help..If needed in the Future I will Definitely Store my Things Here

soniarane a.  |  Overall Experience 
Rating:
1.0

Very unhappy with this experience. My unit was not ready for move in. The staff at the office were very unresponsive. I would not recommend this facility or uhaul storage services to anyone. The customer service is absolutely terrible.

Jordan S.  |  Online Move In 
Rating:
3.0

Upon setting up my storage unit at this location, my account was not set up correctly twice within the span of 3 months. I almost had all of my stuff moved out of my storage unit 2 times because the previous staff did not file the proper paperwork in order to secure my unit. This after each time, I verified with them before leaving the location making sure there was not anything I needed to sign or check. Yet, despite this they still failed input my information properly. However, I will say that with the new management that came in this location has gotten a lot better than it was before. I just had a horrific experience upon moving into the unit. The main reason I am leaving such a review is because I had to put a majority of my belongings into storage while waiting for my house to be built. Thankfully management didn't move my belongings out, that I will give them credit for.

Zach C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
3.0

When I closed my account yeasterday the key to my unit did not work. I was told if I lost my key I would have to call a lock smith. I the mean time as i waited with professional moving crew that cost $129/ hour TWO OTHER people came in and complained that they could not get into their storage units for the same reasons. One of the persons has 2 units and couldn’t get into either and cut his own locks off. Finally some one with U-Haul came and Grided my lock off. it took an hour and cost me $129 for movers to sit and wait. I’m also concerned about the security of the building if locks can be changed or switched without my knowledge!!

William F.  |  Overall Experience 
Rating:
5.0

The staff was amazing!

Brit S.  |  First Impressions 
Rating:
5.0

Friendly and professional staff

ann m.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service that I received. The unit was large and clean and I feel safe entering the storage unit. The service associate Justice was very courteous, professional and was able to expedite me obtaining my storage unit. The store was very busy and he worked quickly to assist all of the customers while the General Manager stood outside doing nothing but watch the line of customers grow. When the General Manager decided to come inside to assist, her behavior displayed that she really was not too happy about working. Justice meanwhile went above and beyond and seem to really enjoy his job in helping others. Justice is definitely Managerial material and this was one of the most pleasant and fastest transactions I have received in customer service!

CHERI J.  |  First Impressions 
Rating:
2.0

I showed up before closing and got a unit. I was then given a code that didn’t work and then the office closed and refused to help me move in order to move my stuff in that night. I was incredibly disappointed and will not be using this location again after my free month is up.

Christopher T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

george v.  |  First Impressions 
Rating:
1.0

I reserved my unit online to find out the units I reserved/paid for were someone else’s units. They had to find an open one for me to use in which was beside a mechanical unit that was leaking into the unit the moved me to. I ended up spending 3 hours more than I needed to at this facility due to the poor maintenance and lack of organization. I will never recommend this place.

Alexa W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ERIC C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSHUA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marko B.  |  First Impressions 
Rating:
5.0

The guys in store were very helpful

Simon C.  |  Online Move In 
Rating:
5.0

Rodnai is great, and made deciding on storage and which trailer to get very easy. Will recommend to anyone looking for great service.

Charles K.  |  Overall Experience 
Rating:
1.0

Booked a storage unit in person and the person working there gave me a storage unit that was already in use on the first floor. Since they did not have storage units of our size on the first floor, they then assigned us one on third floor. This unit was also in use by another customer. The staff was not super helpful throughout the process and had a slight attitude when issuing the refund for the lock I purchased. I was satisfied with the uhaul truck and the relates services but I was not satisfied with the storage unit offering and had to cancel my unit

Benjamin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA O.  |  Overall Experience 
Rating:
1.0

I had originally moved in back in December. I was a key card and allowed to move my stuff into the unit. However, when I tried my key card one night it didn’t work. When I came the next morning their was an extra lock on my unit. Come to find out, the employee who signed me in the day I moved in didn’t do anything other than open up to unit for me. Thankfully, the employees this time knew what they were doing and set up my account correctly this time.

Zach C.  |  First Impressions 
Rating:
1.0

I was very unhappy with my experience in storing my household items at the U-Haul down town Raleigh facility. Upon moving my items into my new home, I came to realize that I had a roach infestation that had occurred in my pack boxes I stored there for 5 months. I put in a complaint and it was not resolved successfully, after submitting a claim requesting to have my new home exterminated. The $125.00 estimate to have my home exterminated was denied by their RepWest insurance company that's supposed to help with U-haul customer complaints. Saying that no negligence was found on the behalf of U-Haul. This determination I disagree with, because they should maintain their property by having it treated for insects to avoid these type of occurrences. Before submitting this review I made one last effort to reach out to Management and got no response. So, since the company has emailed me asking about my U-haul experience, I'm left with no other choice but to be honest and say... It's been a very disappointing experience with storing my items at U-Haul downtown Raleigh on Capital Blvd and I will not ever be using U-haul services again in the future.

REMONA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEPIDEH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tessie W.  |  Overall Experience 
Rating:
3.0

Workers are rude with the exception of the guy who checked me out. Also there was flooding.

Branden V.  |  Overall Experience 
Rating:
2.0

Staying here only based on convenience. The storage area was completely trashed -- random things just piled up in the common area in the entrance. The bathroom was also destroyed and looked like it hadn't been touched in weeks. And the towel dispenser did not work. Total disarray.

James J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance H.  |  Overall Experience 
Rating:
2.0

I wasn’t happy you guys messed up my storage I drove from Rhode Island to North Carolina to get here to find out that you guys didn’t have my storage unit ready for me and which sent me back in my movies which I was paying helping me move items out of my truck it was longer than expected I thought it was gonna be easier but it wasn’t I should’ve went with moving pods

silvia f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanine w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abner P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Faeza H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel P.  |  First Impressions 
Rating:
5.0

Ruben was super helpful and friendly!

jeanine w.  |  First Impressions 
Rating:
3.0

They cut lock off of locker after a fire and it was a nightmare getting replacement keys also tried to charge me for storage fees for 5 straight days 3 weeks after I cleaned out my unit.

Karl A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travolta P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travolta P.  |  First Impressions 
Rating:
5.0

Smooth

tracy s.  |  Online Move In 
Rating:
5.0

Two opposite comments: Ruben, your employee at the Raleigh location, was fantastic. Knowledgeable, patient, friendly, responsive, a stellar representative for your company. I cannot give him enough stars. Really took of us. The opposite issue is safety that has nothing to do with your team. Three young adults and I ended up moving stuff into the unit around 9:30 pm. There was a man there, he did not appear to be the security guard. He left the door propped open with wood slivers while. He stood with his back to the door on the phone with a cigarette. He also did not appear to be a customer nor work there. My biggest issue is that he propped the door for a good length of time (15 minutes??) after dark. It did not feel secure. I’m not sure why he was there but he was not moving anything. If he’s a security guard, my suggestion would be he does not prop the door open because that defeats the entire purpose of needing a key card to get in

Elizabeth P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reginald c.  |  First Impressions 
Rating:
2.0

I only wanted to rent for one month and then was beguiled into the “one month free promotion” and was overcharged.

Ian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tessie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heidi T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN P.  |  First Impressions 
Rating:
5.0

I loved the place very easy to get to and very well lit , my only thing is the After hours Door , it was super hard to get in an out of if you have to use a rolling Cart!

Shane F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer G.  |  First Impressions 
Rating:
4.0

I will like to cancel my services

Tommy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cierra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah M.  |  Overall Experience 
Rating:
3.0

The reservation time for my truck ended and I could not add additional time due to the next reservation. This cost me an additional $50.00. I would suggest allowing space between reservation scheduling to adjust for changes in plans. I had to reload the truck and it took extra time. Valerie Boyce

Chimur K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tommy H.  |  First Impressions 
Rating:
4.0

Very well cleaned. The temperature, although controlled, could be a bit colder. The carts could get some extra care, one of them had a broken wheel that was annoying.

Rodrigo N.  |  Overall Experience 
Rating:
5.0

Good location

Stephen F.  |  Overall Experience 
Rating:
3.0

Adequate for storage. Had one problem after a major storm with water getting into building but it did not get into my unit. No other problems during the years I used it.

LOUISE D.  |  Overall Experience 
Rating:
5.0

Clean, Friendly, easy access.

Leonard M.  |  First Impressions 
Rating:
5.0

Friendly staff. Easy access and providing the carts was really helpful.

Gaynor E.  |  Overall Experience 
Rating:
5.0

The customer service rep was very helpful and polite

Lianna D.  |  First Impressions 
Rating:
5.0

Thank you for everything in my time of grief. You all are awesome.

DelRosa W.  |  Overall Experience 
Rating:
5.0

Ms Drew was efficient, helpful, and friendly! Facility is clean accessible and secure. I wish they would allow me to put a combination lock on my unit.

andy n.  |  First Impressions 
Rating:
2.0

U-Haul AC flooded our unit. U-Haul apologized, moved us to another unit then increased rent. U-Haul also had problems with processing monthly payments, and keeping information updated.

TANYA S.  |  Overall Experience 
Rating:
5.0

I have rented different spaces in this uhaul facility many times. It has been a wonderful experience each time!

stacy f.  |  Overall Experience 
Rating:
5.0

Great facilities and friendly staff. Alarm seems to go off all the time and is really piercing. Wish that could be fixed.

Barton A.  |  Overall Experience 
Rating:
1.0

Poor Facility: 1. I was put on the third floor which is inconvenient. 2. The elevators give you 3 seconds before closing 3. The carts are old with wobbly wheels 4. Limited parking 5. Check in

Julian M.  |  Overall Experience 
Rating:
5.0

Excellent customer service provided to us.

REGINA R H.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Samuel J.  |  First Impressions 
Rating:
5.0

Very helpful! Busy location, they could probably use more weekend help.

William F.  |  First Impressions 
Rating:
5.0

Hands down the most responsive and accommodating service staff I’ve experienced in years. Bravo!

Barton A.  |  First Impressions 
Rating:
5.0

All of the gentleman here is the best I've come across in a long time. My family and I was packing our unit it was hot outside and they were nice enough to give all 6 of us water.Which was appreciated

Roberta G.  |  First Impressions 
Rating:
5.0

I had a great experience with Dennis and Danny, Maurice, Ruben and Jalon. They really made the whole experience so easy for me. easy truck return and rental. The truck drove smoothly. Thank you!

constance b.  |  First Impressions 
Rating:
5.0

Excellent service, very friendly and helpful. I would highly recommend the guys at downtown for all your moving and storage needs.

joel s.  |  First Impressions 
Rating:
5.0

I am very satisfied with the level of customer service that the U-haul representative provided.

Tammy S.  |  First Impressions 
Rating:
5.0

Everyone was super helpful. To everyone around me

Alexandra H.  |  First Impressions 
Rating:
5.0

very pleased with the service

DANIEL O.  |  Overall Experience 
No reviews have been submitted for this location.

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