Customer did not leave a comment.EMMANUELDWYANE O.
Customer Reviews for U-Haul Moving & Storage of Downtown
Raleigh, NC 27603
(@ Peace St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lloyd H.
We rented 3 trucks and one of them broke down. Other than that, the trucks seemed to be well maintained.BROOKE D.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.ORESTES H.
Customer did not leave a comment.Henry F.
Old truck. No cruise control on a long drive.STEVEN C.
Great service and great people at this location!Carl H.
Customer did not leave a comment.Matthew P.
Customer did not leave a comment.IDA S.
Customer did not leave a comment.JAMES M.
Professional, helpful friendlyJENNIFER H.
Improve the after hours drop off to not require location sharing. If you have photos of the truck In place why do you need the location sharing? It would also be good to create a stronger customer service attitude.Allen D.
Improve the mobile check-in and drop off experience!!! The app does NOT work well! You have to be at the location at the exact time of your rental, otherwise you have to see a store associate to check-in. On pickup, the cargo van I rented was dirty (contained trash, hangers, used juice bottle) and had a very flat tire missing the air pressure cap that I had to fill and find a replacement cap for before starting my move. This will probably be my last time renting with Uhaul.NATASSIA C.
The staff at this location, was fast, efficient and knowledgeable. I would rent from them again.Edward M.
The women behind the counter and servicing the rental vehicles provided outstanding customer service.Jeffrey M.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.Samuel T.
Customer did not leave a comment.HENRY R.
Staff were helpful once they came outside which took several minutes.GAILELIZABETH T.
The service movers help stated your rates I paid in advance come back a said you quote wrong and charge me 68.00 more dollars very unacceptableVALERIE H.
Good selection of supplies. Friendly staff.JAMES H.
The rep was very unfriendly , not sure if she was having a bad day, but her demeanor was repulsiveRAMIEL N.
Customer did not leave a comment.marjorie h. | Overall Experience
Easiest drop off experience I have had once we found a person to help. Drop off personnel were no where to be found when I pulled in. Had to walk around and look for someone and ultimately had to ask a person in the break room for help. Once that was done though the process was very easy and quick.STEVEN M.
Customer did not leave a comment.Slavko M.
The worker ( female) on 1/5 was very efficient, friendly and got me squared away quickly, even when I realized I needed a bigger truckCasey E.
The personnel was also very helpful and friendly. Made the return process very easy.VALENTINA F.
Employees are not friendly and helpful.Claudia M.
Customer did not leave a comment.THOMASRAWLES C.
Customer did not leave a comment.JIMMIE C.
Customer did not leave a comment.Starr I.
Customer did not leave a comment.JARAD P.
Customer did not leave a comment.JAMIE B.
Customer did not leave a comment.BENJAMIN H.
Customer did not leave a comment.SAMIR I.
Customer did not leave a comment.Catherine S. | First Impressions
Please put some hand crank lifts on the trailer tongues so employees and customers don't have to lift them by the strength of our backsRICHARD C.
WonderfulDerrick P. | First Impressions
Very easy drop off and friendly staff.TERRY A.
Customer did not leave a comment.Peter A.
One of the best u-haul sites I've used. Staff were friendly but professional, equipment was easy to access and they have a nice big yard for turning, delivery etc.SCOTT B.
Customer did not leave a comment.MARIAM M. | Overall Experience
Customer did not leave a comment.HENRY D.
Your customer service was excellentWANDA P.
Customer did not leave a comment.James H.
Customer did not leave a comment.Gregory M.
I reserved a lock. I did not receive it. Desk staff was very unhelpful.Alexis G. | Online Move In
Good customer serviceIVOR A. | Overall Experience
The staff here was great!!John M.
Customer did not leave a comment.William T.
Customer did not leave a comment.Thu L.
Customer did not leave a comment.North Carolina B. | First Impressions
Customer did not leave a comment.BARRY F.
Easy processJEFFREY S.
Customer did not leave a comment.SAMUEL M.
First truck engine light was on and they wanted to rent it then the transporter was given broken and had to get a bumgi,rope to hold it together then the tire light was on.it was to much,then they sent me to clay n c and again the light for the tire came on and it never came with the rampAnabel H.
Customer did not leave a comment.SCOTT B.
Very helpful staff.ROBERT M.
Ensure the crew maintains a professional demeanor. From the moment I walked into this location the crew was unprofessional and lacked effective communication skills.COURI T.
Customer did not leave a comment.shawn h. | First Impressions
They called me the morning of my reservation and claimed their were no trucks available. Told me the only option was to pick up 5 hours later than my reservation & at a different location 30 minutes away. This was an extreme inconvenience - yet they offered no discount or compensation for the error in any way. I don't see what the point of making a reservation is if they cannot fulfill it. When I arrived at the new pickup location, nobody offered to help me and nobody was in the building. I had to hunt down one of the 2 employees in the parking lot. They then proceeded to take me inside, ask me a few questions, hand over the keys and say â€œthe truck is outsideâ€. There were 15+ trucks in the lot and nobody offered any help. Extremely disappointed in my pickup experience.Cameron N.
The truck was old and did not drive well at all. The door latch was also old and in need of repair, which caused us to be unable to close the truck door after 8 hours of moving. We had to wait in the cold for roadside assistance, greatly delaying my move and causing a complete headache. The latch/springs/door needs to be replaced, it was a nightmare to deal with.CASEY P.
Customer did not leave a comment.SAMIR M.
Staff was great ðŸ‘ðŸ»NICHOLAS B.
Customer did not leave a comment.David P.
I never got the text that allowed me to report my inspection which was slightly annoying and the truck only had 3/4 of a tank of gas. Fortunately it did not have any other issuesDamian K.
Everyone so nice,thanksRICHARD C.
I was over charged. They charged me an extra $20 for after hours service fee and I returned the vehicle during business hours and also I was over charged for mileage. Please take pictures for your own records of the mileage before and after.ERIC N.
Nothing needed for improvement at this location. Personnel were very inviting, knowledgeable and helpful. Highly recommend this location for all your moving needs.HAMZA A.
I was under the impression that this was no contact no touch but it still required me to go inside nevertheless the process was pretty seamless and the vehicle was in a pretty good state other than not being swept out as I noted overall a very good transaction and went as expected as well as costEric W.
Customer did not leave a comment.John K. | Overall Experience
Customer did not leave a comment.JOSEPH T. | First Impressions
Customer did not leave a comment.LUCINDA U.
Customer did not leave a comment.Ricardo W.
I had a great experience with the two ladies that helped me.Jessica B. | First Impressions
Customer did not leave a comment.THOMAS W.
My complaint is that my location for pick up and drop off was changed. I ordered a truck by where I live in south Raleigh, and it was changed to north Raleigh which added 20 extra miles to the truck costing me about $25 more for the day. $170 cost for a one day rental is expensive.DARYL J.
Continue with great service.TIMOTHY F.
Customer did not leave a comment.SCOTTY L.
During mobile check out during business hours, instruct customer to leave keys in car- that is what the inside staff told me to doBenjamin C.
Customer did not leave a comment.ROY B.
Ms. Rodnae was amazing to work with, professional beyond expectation! No wonder she's the boss!ROLLIN K.
Customer did not leave a comment.Chendra R.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.JOHN E.
The woman who helped me went above and beyond. She was great!JOHN S.
Great staffREZA D.
Truck was smoked in. My checkout took 15 minutes of my 2 hour rental time as I was greeted by 4 workers and I was the only customer in the store. Check in took another 15 minutes before I was acknowledged by the return staff making it appear the truck was late being turned once entered into the uhaul system. This could have been better.CHRISTOPHER C.
Customer did not leave a comment.JESSICA B.
Thank you for improving your business! Based on this experience, I can see that you took my experience to heart and put procedures in place so that Driver's Licenses will not be stolen!!!!!!!!!!!Lynne H.
I dropped off. The checkin process (24/7) was not readily explained. I had to take a series of pictures that wasn't explained as part of the process. I get it that it was for my protection and my say so in order to protect me from additional charges, but it isn't as simple as drop the truck off and drop the keys in the slot. UHaul needs to do better job of explaining the process up front. I could have waited another 15 minutes to bring the truck back when someone would have been there and the process would have been quicker.William P.
The part was not there eventhough I had received a text that it was . The manager drove 2 hours to get the part to install the hitch on my car. So the location service was great but u haul overall was not. Took 3 times to schedule as the part was not in. We were not notified either so a waste of our time getting there to realize part was not. Glad it is fixed now. Thank youSusan B.
Customer did not leave a comment.Mark H. | Online Move In
The online reservation system was easy. The location is good as is the equipment. And the guy checking the truck back in was very nice. However, the woman checking the vehicle out to us was SUPER rude. She wouldn't make eye contact or answer our questions. She ignored us for most of our interactions until we repeated specific simple questions or requests. She was probably the worst customer service rep I've ever seen in a business. Very weird given how the whole exchange went smoothly except the foul attitude of this one key person!ADAM H.
I didnt know the guy worked there, he just grabbed the key and brought me a receipt. Quick and easy I guess.WYTONIA D.
Customer did not leave a comment.Hala A. | First Impressions
staff is really amazingSASHA K.
More staff after hours. My app stopped working. I was beyond frustrated. My battery was nearly dead and I was lucky a staff member ending their shift told me to drop off the key.Ian F.
Customer did not leave a comment.RICHARD K.
This location team are always great.James M.
No concerns. Rodnai was very helpful in meeting my rental needs I needed to make a last minute change in my pick-up time. It was no problem.RAY S.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.JOSEPH C.
Need to make sure service tech is on site. Website will schedule the appointment and not verify if staff are available to complete the work. I had to return a second time to get the installation completed.Michael H.
Customer did not leave a comment.CHRISTOPHER S. | First Impressions
Customer did not leave a comment.CHRISTOPHER S.
The staff was excellent. They really helped me get out of there with no problems.MARK M. | Overall Experience
Customer did not leave a comment.MICHAEL R.
The area was very poorly lit. If a woman was picking up a truck using 24/7 I would truly be concerned about her safety.Derrick A.
Customer did not leave a comment.KENNETH S.
Customer did not leave a comment.BRIAN K.
Customer did not leave a comment.Marion T. | Overall Experience
No lock in unitTaylor A. | Online Move In
Customer did not leave a comment.JAMES V.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.LEON E. | Overall Experience
The staff(I don't remember her name but she work Saturday morning on 11/6 @ 716 Capital blvd) was so so nice and helpful and quickly resolved the problem and was very professional. With that type of person working for you, I would continue to be a returning customerLeslie J. | First Impressions
The entire staff was very helpful and friendly upon EVERY visit. This was a great experience!AMARI W. | Overall Experience
The only reason I said no to the staff is because they was not very helpful the girl that was helping me was like didn't care what I was asking her at all so I letting her know that I didn't have a key and did they have a master key or something and she was like well there's nothing I could do about it you have to call a locksmith order for me to get it unlockedget so had to pay for a locksmith then when I got my truck it was on e and so when I went back in and asked why was the tank not full she's going to answer me and say well that's the only truck we got what can I say what can I do about it in a nasty demeanor way but other than that the supervisor of the store Miss RODNAI DREW but she's very helpful very polite had a pleasant communication and I really enjoyed. Talking to her and thank her so much for helping me out but her staff she needs to talk to them because the one girl that had on a hat she was tacky she had an attitude and it was very unpleasant and she needs to learn how to talk to customers and explain things better because if she have to look like that in the office then she really doesn't need to work there or her face twisted let's twist it and it's just unpleasant I wish that I had a chance to meet Miss. RODNAI DREW before I left to tell her thank you so much but she wasn't in the store when I went so please let her know that I said thank her from the bottom of my heart but she needs to have a sit-down talk with her staff when she's not around and how they should act towards customers But over all Miss. RODNAI DREW WAS EXCELLENT AND VERY PROFESSIONAL SO I WILL GIVE HER A PLUS ALL DAY SHE WAS VERY VERY PLEASANT TO WORK WITH. Thank YouYolanda J. | Overall Experience
The staff acted like we were an inconvenience to them. And they were not complying with the local mask ordinance in place in Raleigh.Chris M. | First Impressions
Most of the staff is pretty friendly. However, when there were no cars to move my stuff out of the storage, I went to the office and a lady there was like “oops, sorry, nothing we can do about that.” Most she did was to offer for me to pay one of the small trolleys. Finally, another lady decided to go for one of the trolleys that they had in the back, which are of the type that are usually in the storage area.Irving A. | Overall Experience
Customer did not leave a comment.THERESE S. | Overall Experience
Store manager is awesome deserves a raiseMARCUS S. | Overall Experience
Rodnai was great! Very helpful and kind.Denise W. | Overall Experience
Customer did not leave a comment.robert l. | First Impressions
Thank you and please note our particular appreciation of the work of the general manager at the U haul moving and storage of downtown at 718 Capital Blvd., Raleigh NC 27603 Rodnai Drew is the general manager Her service and staff were exceptional. They were kind, courteous, and very helpful. Please pass on our commendations to Rodnai. And please reward her for the great work they did to help make our experience as simple and as helpful as possible. Very well done. Stan HustadStan H. | First Impressions
The staff was friendly and helpful. The U-Haul system was a bit messy, because it showed an empty room when it was actually full, therefore making us have to go back to the office after we were already offloading.Irving A. | First Impressions
Storage unit was not actually available. Employee told me to always go there and rent in person, never rent on-line because computer is always wrong. What's the purpose of the convenient on-line rental option if it is not accurate?Jennifer B. | Online Move In
I absolutely love the extra clean environment and staff were amazing. I was referred from a family member snd I’ll refer family and friends thanks again to my new uhaul family.. shout out to all the staff at uhaul on capital blvd Raleigh North Carolina y’all are the best ever!!!!!Jessica D. | First Impressions
Customer did not leave a comment.THERESE S. | First Impressions
Customer did not leave a comment.Alice N. | First Impressions
Manager did what she could to helpTIARRA P. | First Impressions
Customer did not leave a comment.MARCUS S. | First Impressions
Customer did not leave a comment.breana g. | First Impressions
I purchased theClimate/Temperature controlled storage unit. The AC was not working properly. The main reason for obtaining the temperature controlled units is to store items from heat spoilage. I hope that this issue is resolved soon. I will be visiting the storage unit in the next several days to ch check on this matter. Thank you.CHANA R. | First Impressions
The workers here work so so hard. Please give them a raise or something! They are dedicated!SAMUEL B. | First Impressions
Customer did not leave a comment.JAMES H. | First Impressions
Customer did not leave a comment.JOSHUA B. | First Impressions
Customer did not leave a comment.Marko B. | First Impressions
The guys in store were very helpfulSimon C. | Online Move In
Staying here only based on convenience. The storage area was completely trashed -- random things just piled up in the common area in the entrance. The bathroom was also destroyed and looked like it hadn't been touched in weeks. And the towel dispenser did not work. Total disarray.James J. | First Impressions
Smoothtracy s. | Online Move In
Customer did not leave a comment.Summer G. | First Impressions
The reservation time for my truck ended and I could not add additional time due to the next reservation. This cost me an additional $50.00. I would suggest allowing space between reservation scheduling to adjust for changes in plans. I had to reload the truck and it took extra time. Valerie BoyceChimur K. | First Impressions
Clean, Friendly, easy access.Leonard M. | First Impressions
I had a great experience with Dennis and Danny, Maurice, Ruben and Jalon. They really made the whole experience so easy for me. easy truck return and rental. The truck drove smoothly. Thank you!constance b. | First Impressions
I am very satisfied with the level of customer service that the U-haul representative provided.Tammy S. | First Impressions
very pleased with the serviceDANIEL O. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!