Customer Reviews for U-Haul Moving & Storage of Downtown

6,802 reviews

716 Capital Blvd   Raleigh, NC 27603
(@ Peace St)

(919) 821-1450

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 821-1450

716 Capital Blvd
Raleigh, NC 27603
(@ Peace St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I absolutely love the extra clean environment and staff were amazing. I was referred from a family member snd I’ll refer family and friends thanks again to my new uhaul family.. shout out to all the staff at uhaul on capital blvd Raleigh North Carolina y’all are the best ever!!!!!

Jessica D.  |  First Impressions 
Rating:
5.0

I always get excellent service at this location

CHRISTOPHER S. 
Rating:
1.0

We arrived at the facility before 7:00pm, we notified the employee that we would be cutting it close. When my wife arrived at 6:57 pm as she was walking in the employee on duty refused to help her and directed her to check in via online. She was short in tone and obviously in to big of a hurry to help. We thus had to keep the 26’ Truck for the entire weekend because of this. Which put our things at high risk being that I had To fly out the next day, so had to park it at a hotel until Sunday. The when returning, the young man who helped me was VERY NICE! but when I went to use my code and key and I didnt Work. Fun Aly after and hour of calling and complaining (it magically started working) I need Some sort of compensation extension on my rental or something. I’m a social Media influencer and have a far reach, then the manager FINALLY called today with and attitude with my wife. Giving excuses about she has a child etc etc.. Rodnai was her name. Attitude, making excuses for her incompetence employees. I’m very mild mannered by nature but this experience was so not right!

LEON E.  |  First Impressions 
Rating:
2.0

I had way too many issues with this short-term rental contract. Even though the issues were consistently resolved, it shouldn't have been this many. Had 3 refunds because of bad data entry.

CARMESHA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hamel M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

LOVETTE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA H. 
Rating:
3.0

My dad dropped off the trailer, I never saw this location.

Kyle H. 
Rating:
2.0

App did not work on check in. Was charged at a rate that I did not agree to ($20 a day and .30 per mile). Customer service at desk was not great on return.

Phllip F. 
Rating:
3.0

Customer did not leave a comment.

Sharon H.  |  Overall Experience 
Rating:
1.0

I got charged for 2 dolleys I never had I got charged a triple rate my 20 dollar rental was 90 dollars in return this unacceptable someone needs to make this right that's theft

THOMAS E. 
Rating:
3.0

Customer did not leave a comment.

jerry L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

antony S. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
3.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

The provided access card did not allow access to the bathroom on the first floor in the storage facility. After normal business hours the access card would not work for the sliding doors. My wife and I had to use the small door to bring Furniture into the unit which was very inconvenient.

SAMUELJOSEPH S.  |  First Impressions 
Rating:
4.0

I never got my $100 deposit back

CARSON D. 
Rating:
5.0

The young who manages this location, Rodnai Drew, was absolutely wonderful!! Her knowledge and professionalism were without blemish!!! She explained everything and did all she could to ensure I was served well and happy. I will return to her location even if logistically inconvenient!! She made the process as stress free as it could have been!! Thank you Ms. Drew!!!! The real issue I had with the rental experience was with the call center, who provided me with a wrong quote! My mileage estimation was ok, however the young lady at the 800 number failed to inform me that the rate would change due to the day of the week/number of hours I kept the truck. This resulted in the price quoted being off. Ms. Drew was so pleasant and professional in explaining it, I couldn't beef about it. She apologized even though the error was out of her hands. She did all she could to make it a positive experience.

BEVERLY A. 
Rating:
5.0

Customer did not leave a comment.

Erick C.  |  First Impressions 
Rating:
5.0

great customer service

MICHELLE T.  |  Overall Experience 
Rating:
5.0

Rodnai was excellent in her service and assistance. Was a very positive and helped during a stressful time moving. Brian Bolcar

BRIAN B. 
Rating:
5.0

Promote Zeek!! He has wonderful customer service. Always smiling and assisting customers. He made my weekend! Thanks, Zeek!!

Gerald M. 
Rating:
5.0

Good customer service and very understanding.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

THERESE S.  |  First Impressions 
Rating:
1.0

Used the online sign in and it assigned me a room that was already rented to someone. That facility is very poorly run. Your system availability does not match what is actually free. Also I rented a 5x10x10 off the website recommendation that it would be big enough to fit a 1-2br 1200sft apartment and that was a complete lie. I have to rent another unit because it was so small. I will not be using or recommending you service to anyone ever again.

Lovette H.  |  Online Move In 
Rating:
4.0

Why do i have to ho into the store when i made reservations online? Also this location was understaffed. You could make operations much more efficient.

ROBERT L. 
Rating:
2.0

Out of 9 curtesy carts they only had 3 mattress carts which were still to small to move my mattress and one flat cart that had a broken wheel. I did self check in and it assigned me a unit that was already rented and had a lock on it. When I went back to get another one that was bigger that one was also rented already even though it said it was available on their system. The person at the desk didn’t know what they were doing. Forgot to give me my keycard. And the bathroom would not unlock for us even though after swiping the card it said it was unlocked. I will not be recommending this place to anyone ans will never use this service again. Thank god I only need the unit for 2 weeeks.

LOVETTE H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

Alice N.  |  First Impressions 
Rating:
5.0

Pick up and drop-off was very easy and I paid less than I expected. The staff was absolutely wonderful.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

The rep who checked me out and greeted me when I returned the vehicle, Justice Bullock, was friendly, efficient and knowledgeable. He was definitely the best part of the experience.

TIMOTHY G. 
Rating:
3.0

Customer did not leave a comment.

DENNIS A. 
Rating:
5.0

Staff was very nice and professional. Facility was clean. Truck was clean and ready to go.

KATE S. 
Rating:
5.0

Customer did not leave a comment.

SHANETA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan P. 
Rating:
1.0

have the agents take a lesson in courtesy

WILLIAM K. 
Rating:
3.0

Keys weren't in truck after checked in on touchless online account until we stood in line for 30min INSIDE in crowded store! A truck was blocking our truck leaving so a cashier had to leave building to go find keys to move & ask yard guy to give keys for our truck! Online check in was a lie & waste.

sarah J. 
Rating:
4.0

My vehicle was reserved at this location- when I arrived at 9 am they told me it was at a different location. I went to that location and the truck that was supposed to arrive the day before was not there. No one alerted me I was going to have no truck. The employee basically said sorry good luck someone will call you. Luckily the other location still had a truck I could use. Someone did call me 2 hours later saying there was a truck available 1 hour away. This was terrible customer service. The manager at this store also said I should be expecting a $50 credit because my reservation was cancelled with no notice. I expect this to be credit to my account. Thank you!

ALLYSON G. 
Rating:
4.0

Customer did not leave a comment.

JULIAN F. 
Rating:
5.0

Couldn't do on line pick up because it said I wasn't sharing my location but I was.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

NNEKA O. 
Rating:
1.0

Took 1.25 hours to get my uhaul because the line was so slow. Messed up me move.

MATTHEW R. 
Rating:
3.0

Customer did not leave a comment.

MARYELIZABETH V. 
Rating:
1.0

This was one of the worst experience ever in dealing with a business where you are renting something. The girl that worked behind the counter Jasmine I think was her name gave us the vibe that she was pissed off and had a chip on her shoulder. Never even said hello. When I asked he a question about the van. She told me to go to uhal.com. I said I am here in a uhal place and I want you to find the answer. After 10 minutes of looking on the internet. She finally found the answer but I was not convinced it was an accurate answer. When we got the van. It was not very clean and the windshield was nasty with bug splatter all over. The van we rented got the job done but this experience at this location was very disappointing. Would never go back there again. Awful is the best word for this location.

JOY B. 
Rating:
5.0

Rodnai Drew was awesome! Very friendly, able to manage at least 2 customers simultaneously with each customer feeling well taken care of, very clear and efficient.

matt M. 
Rating:
5.0

Customer did not leave a comment.

Latara M. 
Rating:
5.0

fast and simple

Daniel B. 
Rating:
2.0

1. There were so many Uhauls trucks in the parking lot all over the place it was hard to even get in the parking lot from a major avenue. This is a road hazard. 2. No check out - they told me to drop off the truck anywhere without checking WITH me the truck. So if they want to add any additional fee they could since the counter representative did not want to go over and check the truck state with me.

Leonardo P. 
Rating:
1.0

Rude associates. Need to teach them proper customer service and communication skills.

JENNIE S. 
Rating:
4.0

Customer did not leave a comment.

Kelsey L. 
Rating:
5.0

Manager did what she could to help

TIARRA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

OLIVIER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY O. 
Rating:
5.0

Customer did not leave a comment.

Aginah N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
1.0

First I moved out of the storage on July 14th, 2021, with the assistance of the U-haul movers, and renting and paying for a U-haul truck on 7/14/21. When the U-haul movers finished, one of the movers gave me my 2 set of keys to the Lock, and NO LOCK!. I asked where was the Lock because they knew I was moving out (permanently). He told me it's still on the storage door. I couldn't believe it!. I finally was able to get through on the phone to U-haul, the first person said they would let someone know. Then a few days later I receive a late notice letter. I called again and the 2nd person said they will have U-haul on Capitol call me. I received another letter the next day with late charges. Not being able to go to the storage myself, because I just started a new job and the time's of operation conflicted with my new work schedule. I called again#3, and finally spoke with someone who understood and remembered me, there that moving out day July 14th, 2021. FINALLY the issue was resolved.

Tonya D.  |  Overall Experience 
Rating:
1.0

Absolute god awful service. They overcharged me $100 and they said the tank was had a quarter of a tank left, we barely drove it before it came empty.

LAUREN M. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
4.0

Customer did not leave a comment.

Noelle O. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

SEAN H. 
Rating:
5.0

Customer did not leave a comment.

DEIDRE D. 
Rating:
5.0

Customer did not leave a comment.

MARCUS S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maura O. 
Rating:
5.0

Very great service.

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
1.0

My move from Raleigh using U-Haul was literally a nightmare!! I booked my reservations over the phone with a U-Haul representative for a 20-foot truck on 6/10; however, on 7/29, the day before the movers were scheduled to load the truck, I was told that they only had a 15ft truck within a 100-mile radius of Raleigh available and that the contents of my two-bedroom apartment would fit. If I wanted the 20 ft. truck, I would have to drive an hour and a half to pick it up. I was willing to do that but when I called the location, they told me they did not have any trucks at all. Well not all the contents of my apartment would fit into the 15ft truck. I hauled some of the contents to Virginia on 7/30 Saturday morning and had to return to Raleigh on Sunday to get the rest of my furniture. I also booked moving labor through U-Haul and those guys arrived over two hours late on my load day. Asked to be paid through cash app so they did not have to pay the U-Haul fee. I Rescheduled them the following weekend for a 7:30am appointment to pick up my remaining items and the moving help never showed up and did not answer or return my call. They sent me a text message 3 hours later saying they had car trouble. I additionally booked an auto transporter for my move and the rep that I reserved it with over the phone told me that it was $59; however, when I went to pick it up, I was charged $177 and the rep told me that it was because I was taking it from Raleigh to Virginia. Well, the rep that I made the reservation with should have informed me of that. I also booked a approx. 10 x 20 storage unit with U-Haul, but when I arrived on my reservation day, thy only had a 10 x 10 unit available which was too small. Some of my items were moved into the unit because I needed the space in the truck to load my furniture that was still in Raleigh. U-Haul caused me to have to pay triple for moving labor, and double for gas and I had to take a day off from work. I called and placed a complaint and was told that someone would call me within 24 – 48 hours. That was on 8/2 and as of 8/12 I have not heard back from a manager. At the very least U-Haul needs to reimburse me for the extra gas and refund my money paid for the truck. And oh, they also charged me the 20-foot truck price but gave me a 15-foot truck.

JOEANN P. 
Rating:
1.0

The lady over there asked me to leave the key in the truck to let her check me out at a later time and she promised me to provide return confirmation via email by the day end. I did not receive any email and visited the store again the next day to get an update. She started claiming that I did not leave the key in the truck and, thus, she could not check me out. She also asked me to pay for the key if I do not have it. Even though I repeatedly told her that I left the key in the truck, she was not ready to accept it. I then retrieved the key right from the same truck. She then check me out without any sign of remorse or a simple "Sorry". To improve your service, please fire the unfriendly lady over there. You have a lot of negative google reviews for this location (google review 3.1 out of 5.0).

MD NAZMUL HASAN B. 
Rating:
4.0

Customer did not leave a comment.

ERIC C.  |  Overall Experience 
Rating:
5.0

The young man who helped me pick up and return the trailer was friendly, helpful, knowledgeable, and fast. He was absolutely great.

Clifton B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA A. 
Rating:
5.0

Customer did not leave a comment.

breana g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric C. 
Rating:
4.0

Customer did not leave a comment.

ANDREA K. 
Rating:
1.0

This was a very poor experience. I reserved a truck weeks in advance to just how up and learn it was not available due to a flat fire. There was no call/email in advance to let me know. The blankets I reserved were not ready and we had to wait on that and there was a self moving fee charge of $40.....which I really don't understand especially since U-Haul is for self movers. Will not recommend this location or future U-Haul rentals.

Ryan B. 
Rating:
1.0

The customer service representative was belligerent. She refused to give any information on the vehicle, she'd say… “look it up”…. Or just walk out of the room while you were talking. I have never had anyone be so rude!

Cindy T. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

Rodnai Drew was very helpful and great to deal with Justice was also helpful on going over the cargo van and how to use it

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

STACY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

My husband dropped the trailer off and stated the customer service gal was pleasant and gain super helpful. Thanks again for making the rental easy!

RACHEL G. 
Rating:
3.0

Provided a new, low mileage truck (<4,000 miles) but it turns out the A/C did not work. I discovered this only after packing the truck and starting my 12 hour drive from NC to FL. Terrible experience! The truck hood was also not fully latched when they gave me the truck, which I discovered when I arrived at my home. The workers seemed "put out" to load my car on the car transport, even though I did pay for that service. Two individuals worked with me and neither was professional nor shared much care for me as a customer.

Craig F. 
Rating:
5.0

Drop off was very easy. Two employees were working on the lot outside and approached us as soon as we pulled in. Way better experience than pick up where the man wasnt even going to walk me to the truck and load the dolley!

Kim Y. 
Rating:
4.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Very helpful people.! Just had trouble with the truck still never renting a truck with uhaul .!

Marta P. 
Rating:
4.0

The manager who checked us in was friendly, efficient and we got in and out in about 25 minutes - awesome!

Gregory K. 
Rating:
5.0

The best experience I've ever had and I've had a few the staff there couldn't be any better or helpful definitely recommend and use you again

Bobby G.  |  Overall Experience 
Rating:
5.0

Justice Bullock assisted me and was so thorough and kind. He made the process easy and seamless and I would recommend Uhaul to others because of his service

Selen Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

Service was outstanding!

SALLY B. 
Rating:
5.0

Excellent employees , very patient and professional. Very helpful in a stressful situation.

SHARON B. 
Rating:
2.0

Customer did not leave a comment.

Justin T. 
Rating:
4.0

no comment

Brant W. 
Rating:
1.0

Train the employees, because they don't know anything about customers service or sales for that matter. The ladies there are extremely rude and disrespectful. We were not offer anything such us the dolly or duck-tapes. At the end of the paper work is when we remembered that we need these equipment and asked the lady to add it for us however she wasn't pleased to hear that and started giving us attitude in the most in professional way. Horrible customer service.

ABDIQADER A. 
Rating:
5.0

I felt the online check-in was a little tedious but the staff was very friendly and helpful. I got through it and was able to accomplish my pickup and return the van before 8 PM. Thank you

Kimberly D. 
Rating:
3.0

I don't think the gas was correct when we got the truck. I drove 28 miles and when I filled up got 3.6 gallons. Also, it would be helpful for a worker to show us the truck. We walked around for quite a while trying to find it.

Wilton D. 
Rating:
4.0

This location is good with great employees, but they need more help.

WILLIAM F. 
Rating:
1.0

The dolly wasn't attached properly to my car, the strap that was supposed to hold the tire came off. I had to stop twice on the road and waisted 4 hours all together trying to reach road assistance customer service. The call I made I was the phone for over an hour nobody answered. I submitted a request online no response. Last I live chat that's when someone finally called me. I drove for about two hours then a screw on the dolly got loose it was making a very loud noise. I pulled over again trying to reach customer service but this time no one called me, not even someone from the live chat. I had to asked someone one who had a towing truck to help me fix it. It was my worst experience with uhaul

Kalebela K. 
Rating:
3.0

reserved 15ft truck and furniture pads. upon arrival didnt have 15ft truck-actually said had no trucks and had no furniture pads. I showed them reservation #/etc. said sorry-found me a 20ft truck. took an hour. My reservation return was listed for a place 2 miles from our home. When returned truck after hours(which stated took after hrs returns) -when we tried it wouldnt let us-diverted us to a place 15 miles away. When plugged in info online would not accept it b/c said end miles were less then starting miles-even though we took picture of odometer. Total cluster you know what from start to finish. Really make me want to consider Penske for next move.

Timothy V. 
Rating:
2.0

Arrived while open to have a human confirm return, they said no. Leave keys in truck. Told I would not get a receipt until they could get around to receiving truck into inventory.

John P. 
Rating:
5.0

Don't bother with a reservation, if they don't have a truck they wont tell you till the day before and then you have to scramble with them to find one in your city. Better off just going the day you need it

Daniel A. 
Rating:
3.0

Customer did not leave a comment.

MICHEL F. 
Rating:
1.0

I made reservations and I was told that because vehicles were not returned the night before I could not rent a truck…. I had to sit in my car and wait for a vehicle to come available while the representative searched around ……I finally went back into the store were they sent me over to another location to pick up a box truck …the problem I have is that I clearly made reservations and it should have been communicated to me maybe early that morning because I had people on standby ready to move me out of my house…. The sad thing is that I heard this happening to multiple people at the first location and the second location….It doesn't look good for business for things like this to happen especially with my reservation being at 9:15 and I didn't get a vehicle until 11 o'clock

GRETA S. 
Rating:
5.0

Rodnai and her associates did a fantastic job juggling 4 customers at once. I would recommend them to anyone and I'd use them again!

BRENNA C. 
Rating:
1.0

Truck was filthy and not cleaned! I tried telling the mgr at the location and she would not listen! Pretty much told me that is what I was assigned to. It had gloves and hair in the seating area. Completely ridiculous! Following day when I went to get the Auto Transport hooked up on the car, no one was available. The location was suppose to open at 7:00am and she was not there! Myself and other customers were all waiting outside till 7:45am when that same rude and incompetent mgr at the location showed up! How do you get to work 45 mins later on a Saturday when you know its the busiest day of the week? My entire day was thrown off because it took almost 2 hours to get my car hooked unto the auto transport and going out of state; the delay affected my arrival, movers etc! Just a very horrible experience! Never ever again will I use Uhaul for out of state!

Maime M. 
Rating:
4.0

Customer did not leave a comment.

KAYLA L. 
Rating:
4.0

Pre-rental communications were abysmal. Was promised a call because equipment was not available when I first reserved - not a peep. No emails, texts, calls - nothing. Finally called the local shop and was directed to the wrong location - five miles from where I should have been. Once I got there, they had plenty of stock that I was looking for with my original reservation. Online and phone customer service at UHaul is a total joke. The store locations are OK.

David F. 
Rating:
5.0

The U-Haul on Atlantic Ave was HORRIBLE. Thankfully this location was much better! Jazmyne Howard was great and restored my faith in U-Haul.

Elizabeth J. 
Rating:
4.0

The staff at this location were very helpful. The trailer worked good. Trailer hitch rattled a lot especially when trailer was empty. The sound made me a little nervous. although it seemed safe. I think trailer fit on the 2 inch ball was too loose.

MELISSA J. 
Rating:
3.0

On-line for both check-in and drop-off doesn't work. Multiple people had issues, including myself. We're not able to compete transactions on-line. Caused the short staff to have to work harder/extra to solve app issues on top of normal activities. Get your programmers to work (not just observe) a busy store to see what their "automation" has delivered...

JOSEPH D. 
Rating:
4.0

Customer did not leave a comment.

MINTESNOT T. 
Rating:
5.0

The three staff members I saw on Friday were a real credit to the company.

JAMES S. 
Rating:
3.0

I purchased theClimate/Temperature controlled storage unit. The AC was not working properly. The main reason for obtaining the temperature controlled units is to store items from heat spoilage. I hope that this issue is resolved soon. I will be visiting the storage unit in the next several days to ch check on this matter. Thank you.

CHANA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

I want to thank the staff there who handled the return very well.

Rahman K. 
Rating:
1.0

Customer did not leave a comment.

Veronica B.  |  Online Move In 
Rating:
3.0

It's understaffed and the wait times are long

NATHAN B. 
Rating:
3.0

I'm not satisfied for being BILLED a balance, I paid in-store and receiving a bill two days later for something I ALREADY paid for plus a late fee. I don't appreciate that not one bit. I have spent a lot of money with UHAUL!!!! This should not be in my way today! Thank You.

CHARMA B. 
Rating:
5.0

I have no comments as my experience with Uhaul/Justice customer service skills was great

SONYA J. 
Rating:
5.0

The facility was clean, well lit, and accessible. It was a very busy day at this location, but the staff were calm, professional and polite. Rodnai was outstanding!

Susan D.  |  Overall Experience 
Rating:
5.0

The workers here work so so hard. Please give them a raise or something! They are dedicated!

SAMUEL B.  |  First Impressions 
Rating:
4.0

I was satisfied 97% but everything was good and the technology checking in when the location is closed was very helpful especially the fact that I still could call a live person to get further instructions to confirm that I knew what I was doing and completed my check in without any problems.

DEBORAH W.  |  First Impressions 
Rating:
5.0

We had no problems and it was a good experience

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron P.  |  Overall Experience 
Rating:
5.0

Everything and everyone was so awesome

Lisa C.  |  Overall Experience 
Rating:
1.0

The storage unit was Disgusting , should have been ashamed to rent it out.

Barbara S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

URSULA A.  |  First Impressions 
Rating:
1.0

I am giving U-Haul the national chain a VERY poor rating. The local people were nice and tried to accommodate a poorly run-company. Yolanda , which I assume was from your National cust service center, sent me to the Capital Blvd location from the original Chapel Hill location where the pods were to be stored. She reserved a 10x10x10 unit. I also called back to get another unit since the 10x10x10 was not large enough. I reserved a 7X23.5X6. When my movers arrived at the Capitol Blvd location. There was not place to park the truck. I had to drive around to finally find a place to park my car. There was one guy working the desk and a long line. It was chaotic. When i gave my reservation to the young man, I was then told the only units at that location were 5X5X6 units. I could possibly get four different units. He was not sure if they were rented or not. I had to walk to the units to see if they were actually open and not rented out. What kind of system makes reservations but actually does NOT have what you reserved? Moving is so stressful and to have this debacle from U-Haul is highly unprofessional and unacceptable. I am so frustrated that I even used U-Haul. I would have been much better off going with a less crowded, closer storage unit. The stress of being told my six pods were cancelled, I did not think that I no longer needed to be with U-Haul! I would NEVER use U-Haul or recommend your company. I am a realtor and a home stager and I will make sure my experience is known.

DAPHNE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
4.0

The price differed from the reservation which was unfortunate, however the rental itself was great and easy to use.

Alexis M.  |  First Impressions 
Rating:
5.0

Staff was a great help with my trailer pick up and usage, and with my storage rental as well

robert s.  |  First Impressions 
Rating:
5.0

The staff was wonderful. The male that was working was exceptional. As a senior level associate for a major hotel chain, I'm well versed in customer service. He is phenomenal.

TAMARA M.  |  First Impressions 
Rating:
2.0

storage rented belonged to someone else. No dollies to rent to use

Aginah N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carroll N.  |  First Impressions 
Rating:
5.0

I arrived after 6 pm to unload and move into a storage unit. The lady running the office was worn out from the day. I could tell that she was spent, but she remained professional and accommodating to insure that I found a unit large enough (I had to increase once I saw the size I booked). This facility was extremely busy, right up to closing time at 7 pm. I can imagine that she was understaffed for the busy Saturday. I appreciated her help and we got moved in without too many additional issues.

Susan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron P.  |  First Impressions 
Rating:
5.0

The Staff was Always Friendly and ready to help..If needed in the Future I will Definitely Store my Things Here

soniarane a.  |  Overall Experience 
Rating:
1.0

Very unhappy with this experience. My unit was not ready for move in. The staff at the office were very unresponsive. I would not recommend this facility or uhaul storage services to anyone. The customer service is absolutely terrible.

Jordan S.  |  Online Move In 
Rating:
3.0

Upon setting up my storage unit at this location, my account was not set up correctly twice within the span of 3 months. I almost had all of my stuff moved out of my storage unit 2 times because the previous staff did not file the proper paperwork in order to secure my unit. This after each time, I verified with them before leaving the location making sure there was not anything I needed to sign or check. Yet, despite this they still failed input my information properly. However, I will say that with the new management that came in this location has gotten a lot better than it was before. I just had a horrific experience upon moving into the unit. The main reason I am leaving such a review is because I had to put a majority of my belongings into storage while waiting for my house to be built. Thankfully management didn't move my belongings out, that I will give them credit for.

Zach C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
3.0

When I closed my account yeasterday the key to my unit did not work. I was told if I lost my key I would have to call a lock smith. I the mean time as i waited with professional moving crew that cost $129/ hour TWO OTHER people came in and complained that they could not get into their storage units for the same reasons. One of the persons has 2 units and couldn’t get into either and cut his own locks off. Finally some one with U-Haul came and Grided my lock off. it took an hour and cost me $129 for movers to sit and wait. I’m also concerned about the security of the building if locks can be changed or switched without my knowledge!!

William F.  |  Overall Experience 
Rating:
5.0

The staff was amazing!

Brit S.  |  First Impressions 
Rating:
5.0

Friendly and professional staff

ann m.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service that I received. The unit was large and clean and I feel safe entering the storage unit. The service associate Justice was very courteous, professional and was able to expedite me obtaining my storage unit. The store was very busy and he worked quickly to assist all of the customers while the General Manager stood outside doing nothing but watch the line of customers grow. When the General Manager decided to come inside to assist, her behavior displayed that she really was not too happy about working. Justice meanwhile went above and beyond and seem to really enjoy his job in helping others. Justice is definitely Managerial material and this was one of the most pleasant and fastest transactions I have received in customer service!

CHERI J.  |  First Impressions 
Rating:
2.0

I showed up before closing and got a unit. I was then given a code that didn’t work and then the office closed and refused to help me move in order to move my stuff in that night. I was incredibly disappointed and will not be using this location again after my free month is up.

Christopher T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

george v.  |  First Impressions 
Rating:
1.0

I reserved my unit online to find out the units I reserved/paid for were someone else’s units. They had to find an open one for me to use in which was beside a mechanical unit that was leaking into the unit the moved me to. I ended up spending 3 hours more than I needed to at this facility due to the poor maintenance and lack of organization. I will never recommend this place.

Alexa W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ERIC C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSHUA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marko B.  |  First Impressions 
Rating:
5.0

The guys in store were very helpful

Simon C.  |  Online Move In 
Rating:
5.0

Rodnai is great, and made deciding on storage and which trailer to get very easy. Will recommend to anyone looking for great service.

Charles K.  |  Overall Experience 
Rating:
1.0

Booked a storage unit in person and the person working there gave me a storage unit that was already in use on the first floor. Since they did not have storage units of our size on the first floor, they then assigned us one on third floor. This unit was also in use by another customer. The staff was not super helpful throughout the process and had a slight attitude when issuing the refund for the lock I purchased. I was satisfied with the uhaul truck and the relates services but I was not satisfied with the storage unit offering and had to cancel my unit

Benjamin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA O.  |  Overall Experience 
Rating:
1.0

I had originally moved in back in December. I was a key card and allowed to move my stuff into the unit. However, when I tried my key card one night it didn’t work. When I came the next morning their was an extra lock on my unit. Come to find out, the employee who signed me in the day I moved in didn’t do anything other than open up to unit for me. Thankfully, the employees this time knew what they were doing and set up my account correctly this time.

Zach C.  |  First Impressions 
Rating:
1.0

I was very unhappy with my experience in storing my household items at the U-Haul down town Raleigh facility. Upon moving my items into my new home, I came to realize that I had a roach infestation that had occurred in my pack boxes I stored there for 5 months. I put in a complaint and it was not resolved successfully, after submitting a claim requesting to have my new home exterminated. The $125.00 estimate to have my home exterminated was denied by their RepWest insurance company that's supposed to help with U-haul customer complaints. Saying that no negligence was found on the behalf of U-Haul. This determination I disagree with, because they should maintain their property by having it treated for insects to avoid these type of occurrences. Before submitting this review I made one last effort to reach out to Management and got no response. So, since the company has emailed me asking about my U-haul experience, I'm left with no other choice but to be honest and say... It's been a very disappointing experience with storing my items at U-Haul downtown Raleigh on Capital Blvd and I will not ever be using U-haul services again in the future.

REMONA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEPIDEH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tessie W.  |  Overall Experience 
Rating:
3.0

Workers are rude with the exception of the guy who checked me out. Also there was flooding.

Branden V.  |  Overall Experience 
Rating:
2.0

Staying here only based on convenience. The storage area was completely trashed -- random things just piled up in the common area in the entrance. The bathroom was also destroyed and looked like it hadn't been touched in weeks. And the towel dispenser did not work. Total disarray.

James J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance H.  |  Overall Experience 
Rating:
2.0

I wasn’t happy you guys messed up my storage I drove from Rhode Island to North Carolina to get here to find out that you guys didn’t have my storage unit ready for me and which sent me back in my movies which I was paying helping me move items out of my truck it was longer than expected I thought it was gonna be easier but it wasn’t I should’ve went with moving pods

silvia f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanine w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abner P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Faeza H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel P.  |  First Impressions 
Rating:
5.0

Ruben was super helpful and friendly!

jeanine w.  |  First Impressions 
Rating:
3.0

They cut lock off of locker after a fire and it was a nightmare getting replacement keys also tried to charge me for storage fees for 5 straight days 3 weeks after I cleaned out my unit.

Karl A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travolta P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travolta P.  |  First Impressions 
Rating:
5.0

Smooth

tracy s.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

reginald c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tessie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Summer G.  |  First Impressions 
Rating:
3.0

The reservation time for my truck ended and I could not add additional time due to the next reservation. This cost me an additional $50.00. I would suggest allowing space between reservation scheduling to adjust for changes in plans. I had to reload the truck and it took extra time. Valerie Boyce

Chimur K.  |  First Impressions 
Rating:
5.0

Clean, Friendly, easy access.

Leonard M.  |  First Impressions 
Rating:
5.0

Ms Drew was efficient, helpful, and friendly! Facility is clean accessible and secure. I wish they would allow me to put a combination lock on my unit.

andy n.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Samuel J.  |  First Impressions 
Rating:
5.0

Very helpful! Busy location, they could probably use more weekend help.

William F.  |  First Impressions 
Rating:
5.0

I had a great experience with Dennis and Danny, Maurice, Ruben and Jalon. They really made the whole experience so easy for me. easy truck return and rental. The truck drove smoothly. Thank you!

constance b.  |  First Impressions 
Rating:
5.0

Excellent service, very friendly and helpful. I would highly recommend the guys at downtown for all your moving and storage needs.

joel s.  |  First Impressions 
Rating:
5.0

I am very satisfied with the level of customer service that the U-haul representative provided.

Tammy S.  |  First Impressions 
Rating:
5.0

very pleased with the service

DANIEL O.  |  Overall Experience 
No reviews have been submitted for this location.

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