Customer did not leave a comment.CRYSTAL D. | First Impressions
Customer Reviews for U-Haul Moving & Storage of East Brunswick
East Brunswick, NJ 08816
(Located just south of West Ferris Street)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My original reservation was using the app and for pickup at an unattended lot in Edison. The reservation was automatically cancelled and I couldn't pickup the truck. The allowable time U-Haul places on those reservations is too short. Especially when your app doesn't work. It froze on one screen and I couldn't maneuver. Terrible app.24/7 pickup doesn't work. I'll only use locations with attendants in the future.Arthur A.
At pickup time, there was a lot of confusion about the terms of the rental. Additionally, I had reserved the truck for pickup at a different location, since this location is not convenient for me.Jeffrey S.
Customer did not leave a comment.John M.
I had an extremely horrible experience at this location. If I ever choose to use u-haul again (which I doubt) I wouldn't return to this location if they paid me to. The staff member Jeremy Santiago was extremely rude, disrespectful, and had zero knowledge of the job. When I requested his name to report to corporate, the other worker responded â€œit doesn't matter his name, he's gonna be fired soonâ€. I plan on filing a formal complaint with corporate. It was a true sh*t show. Never again!!! DO NOT GO TO THIS LOCATION!!!Kambui L.
Customer did not leave a comment.robert r. | First Impressions
Customer did not leave a comment.Mina D.
Customer did not leave a comment.Ziyad D.
They charged me for fuel which was at similar level and also charged me for tire repair which we didn't incurred any damageShashikant L.
Service was excellent at the store, the representative,, Holy was very provisional. I definably recommend your service to others. Thank youAtef G.
I reverved a cargo Van online. When I went to pick it up the next day it It was quick and smooth getting it and dropping it off. I don't remember the girls name but she was very helpful and efficient.Christopher B.
Customer did not leave a comment.Rizwan K. | Overall Experience
😄STEVEN P. | Overall Experience
Customer did not leave a comment.RONALD W.
I have no complaints so I cannot give you ways to improve your service or product. I must say and I apologize for not remembering his name - the gentleman that was in the store was kind, helpful and professional. He really was organized and explained everything simply for me. He truly is an asset to your company.Rosemarie D.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.fady A.
Customer did not leave a comment.Jianyi Q.
Friendly staff.TARIQ K.
Customer did not leave a comment.Bernard A.
I had no issues with this location directly. The people were super friendly and informative. The truck was great and super clean! My biggest issue was using the web page and the app. I couldn't get either to work all day the day of my move. It only worked when I used the location's WIFI after trying to drop my truck off after hours and sitting in the parking lot like a jerk for 25 minutes frustrated with nothing working. There was a major accident on my way to the location to use the truck and I wanted to extend my time. I called your phone number and you have on your recording to use the website or app. How can a customer do that if it's not accessible? I heard other customers at the location also complain about this issue. Otherwise, I was very satisfied with my service.Kelly C.
Customer did not leave a comment.Grace L.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Uladzimir K.
1) I actually booked the rental in Somerset NJ which is just 2 miles from home. But the location was not open and so transferred the booking to this location which is like added additional 20 miles and paid more. 2) Drop off had some confusion because the Bar code is not available at Drop Key location. It is at the entrance where Keys can be picked up. It took some time to figure out this bar code.Kiran G.
Customer did not leave a comment.Laarni H.
Customer did not leave a comment.danny B.
Both the pickup and drop off employees I talked to were amazing and were pick to offer help and get me on my way.Thomas W.
Long faces. Associates arguing in front of customers and letting customers argue for things that should be handle by the associates. The lack of professionalism was jaw-dropping. Associates being rude to customers and lashing at them for having to repeat themselves. No walk around. The truck assigned to me was very stinky. No clarification of process for returning the truck. Long faces at my return as well. I was hit with a $25 cleaning fee but I was not warned about it when I got the truck on the first place. It was a real nightmare overall experience. Shameful for you people.Axel P.
Customer did not leave a comment.TARAK P.
Customer did not leave a comment.William B.
Holly helped me and made my experience comforting. She kind and awesome.Cari T.
I'm a frequent customer at this U-haul. Wonderful, helpful, courteous staff is a pleasure doing business with.DORI S.
Customer did not leave a comment.Geoffrey B.
The vehicle was fine â€¦ Cost fair no unexpected charges. Customer service could be improved. The gentleman who â€œsigned us in,â€ was not very interested in making us feel comfortable. We were dealing with multiple family issues and when we asked questions he seemed annoyed â€¦didn't care. Made a nasty comment,â€I see she's high stressed,â€ and laughed. Just wanting to make sure everything is correct should be welcomed.Audrey S.
Everything was perfect. My associate was pleasant and informative. She really deserves credit.Lois B.
The trailer I rented had low tire pressure after loading. After inflating to proper pressure at home before getting on the road, had a blow out on highway halfway to destination. After inspecting blown tire, found screw in the tire. Took 5 hours to get trailer off the highway and repaired. Clearly no inspection of equipment between rental customers. Due to late return, I was charged an additional day of rental and now have to wait for manager to call me for towing reimbursement. Poor customer service at facility. The service agents on the phone were very helpful and kept me informed between 11pm and 4am.Ladislav H.
The entire reservation was difficult. We went on line and booked the trailer months in advance. we were given the location to pick up the trailer as Somerset Getty 669 somerset st Somerset NJ. I get to the pick up location and was told " we do not have trailers here, I don't know why they told you to come here." She had to book a trailer in a neighboring town and I had to drive to East Brunswick NJ to pick up a trailer and it was 20 minutes in both directions. later in the day I get a call from another uhaul provider in somerset asking if we were going to pick up the trailer. The East Brunswick site was wonderful.Francis S.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.Katerina B.
Customer did not leave a comment.Lucy B.
Customer did not leave a comment.Mark C.
The whole rental process was really easy and quick!Jeffrey G.
N/A It was a flawless pickup and dropoff. Made it easy and intuitive.Steven V.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.David T.
The 2 people that I talked to and helped me were very professional and I would definitely use them again thank you helping us move into our new houseGarry L.
The entire process was excellent!james M.
Everything went smoothlyAndrew D.
There's no transparency on charges . I was overcharged.Abdul N.
Truck was there as reserved - no issuesIAN I.
Truck was clean and readyIAN I.
Customer did not leave a comment.Robert L.
More info on the 24 share approach for returningMichael G.
This location is fast and efficient.. I like coming here when I need a truckJada H.
Customer did not leave a comment.MINA D.
Customer did not leave a comment.Bunmi O.
I would like to thank you guys for upgradeing your web site ! It is alot easyer to rent an AUTO transport !!! Please make the license thing ,easyer now ! Thanks LawrenceLawrence P.
The online check in did not work- i had to go in to the store anyway..Linda R.
Customer did not leave a comment.john M.
Nice UHaul location Have rented before Check in was smooth Good WiFi on site made it easier !EDMUND W.
Pick up from this location eas no issues at all. Rep was very accomodative and professional but after hours drop off was a mess. I had very very bad experience with uhaul app. Neither pick up nor drop off was anywhere near good experience.. it should be negative star rating for the app. I had to book three times as 2 prior times app didn't allow me to pick up from 2 different locations after successful after hour pickup confirmation. It really pathetic experi3nce when you along with family is trying 4o pick up truck on isolated property. It was worst . Ever worse than above was to return.. app could not accept the picture of the speedometer to see mileage amd gas gauze ..gave errors on 2 phones and we tei3d almost 50 to 60 times to get picture bit app didn't accept it. It was frustrating and sheer wastage of time. I was warned by friends about after hours puck up and it came up true.. You need to get app issues straight..seriously.. I was not able to pick up my truck twice.. but no compensation was given for that as per Uhaul.promise..Sarabpreet S.
Customer did not leave a comment.Rizwan K.
Customer did not leave a comment.jaeohk O.
Customer did not leave a comment.IAN I.
Windshield wipers need replacement. I haven't seen the final bill yet, so my opinions may need future revision.James P.
Customer did not leave a comment.Alyssa L.
Customer did not leave a comment.Karen O.
Said no to well maintained because engine light came on 10 minutes into my trip, but luckily I made it. Otherwise the truck itself was clean and great with ramp and bars on inside of truck to tie / secure your stuff toBrendan F.
Customer did not leave a comment.Dennis B.
The staff who helped me was courteous and friendly.Eddy L.
I arrived for my estimated pickup time and waited over 30 minutes for the front desk personnel to come up to service our needs. There were two customers waiting for pickups starting at 9a and we waited until close to 930, even though we could hear people 'chit-chatting' in the service area. Also, bells and buzzers went off when we opened the door, so they knew we were up front waiting.Charles S.
Customer did not leave a comment.LOUIS R.
Great Experience & Associate was very pleasant!Michael B.
This is a Scam i just drove 14miles a returned, I put 5$ gas too for that . They charged 50$ for that saying gas fee . The lady over there was simply robbing people name of UHAL.Manoj S.
Nice big parking lot to put the trailer on the back of the truck. Employee was very helpful to put the trailer on the back of the truckKaren B.
hidden feesFrancis V.
Customer did not leave a comment.Bradford D.
Customer did not leave a comment.Mina D.
Customer did not leave a comment.Marionna N.
Never renting uhaul again. You lost a customer who rented 3-4 times in the last 12+ months. They charged me $20 for not folding the blankets. This was a hidden fee that no one mentioned to me. I have Home Depot 2 miles from my house. I am never going to rent uhaul nor will I recommend my friends and family do.TAUFIQ S.
Customer did not leave a comment.Lakhdeep S.
Customer did not leave a comment.Trevor K.
Customer did not leave a comment.Hal S.
Reception was great and service was also wonderfulDAUDA S.
Thank you... great service at the Rt18 facilitygary T.
Sufficient staffing as the wait time was over 30 minutes to get the trailer.Eddy L.
Customer did not leave a comment.Bill V.
Customer did not leave a comment.Ruben M.
no complainSANDRIA H.
Customer did not leave a comment.BOYAO B.
Asian lady at the desk was super helpful and Fast, she gave me a lot advises. Thank youYEVGEN S.
Customer did not leave a comment.EDI R.
Everything done very fat and simple..thanksSherif E.
Wait outside ad instructed and nobody show up until I went in to request helpEDISON R.
Customer did not leave a comment.eileen c. | Overall Experience
Customer did not leave a comment.Judy L R. | Overall Experience
The employees I spoke to were extremely nice and helpful. The truck was a fair price, and the fact that blankets/hand trucks are included was a huge help. Thank you.Marco L.
Customer did not leave a comment.Shawn J. | First Impressions
The Lady working at this facility is one of the hrdest working individuals I have seen at any uhaul facility. She shold br recognized.KENNETH B.
Holly was amazing more employees like her this company is going to above and beyond it’s expectationsMARAT F. | First Impressions
Customer did not leave a comment.Allen H.
This was hands down the worst rental experience I've ever had!! The staff was rude, mean and disrespectful. They lied about damages to the vehicle as well as the fuel. I am disgusted with U-Haul after this and will never do business here again!Shawn L.
Thank you for your service in the time that I needed it.George R. | Overall Experience
Customer did not leave a comment.Linda H. | Overall Experience
I reserved the unit on line - but after driving two cars full of boxes, paying the rental and walking to the unit we were told there was no unit available. They did not offer a discount or a larger unit at the same price, so we went to Cube Smart where they were much more flexible and the units are better looking.Rebecca F. | First Impressions
I reserved my unit on line three days prior. When I arrived with two cars full of boxes it took them 30 minutes and a walk to the unit to realize the unit was already rented. They had no unit of the same size available and did not offer me a discount or larger unit at the same price. We went to Cube Smart where they were much more flexible.Rebecca F. | Overall Experience
I currently rent three storage units. I have never been disappointed in the service I receive.Amanda C. | First Impressions
Customer did not leave a comment.DESMOND L. | First Impressions
Customer did not leave a comment.Victoria H. | Online Move In
Customer did not leave a comment.ARIANA T. | Overall Experience
Have used U-Haul's rental services before and have had only positive experiences. Keep up the good work.Lydia R. | First Impressions
Customer did not leave a comment.David J. | Overall Experience
Customer did not leave a comment.Anael F. | Overall Experience
Customer did not leave a comment.Ed W. | Overall Experience
Customer did not leave a comment.Lori P. | Overall Experience
Customer did not leave a comment.Anthony S. | Overall Experience
Only thing that I didn’t like was they didn’t mention that I can get the first month free when I rented the truckSANDRA B. | First Impressions
Customer did not leave a comment.David F. | First Impressions
Your facility is clean and well lit. Everyone I have ever dealt with was always very polite and professional!! Great service!!JANET J. | Overall Experience
Customer did not leave a comment.REINALDO S. | Overall Experience
Customer did not leave a comment.katherine v. | First Impressions
Customer did not leave a comment.Jlann e. | Overall Experience
the guy that helped me was great. I wish he worked for mescott f. | First Impressions
Customer did not leave a comment.Steve M. | Overall Experience
Customer did not leave a comment.EDI R. | First Impressions
I’m very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.FERNANDO J. | Overall Experience
helpful and friendly staffKWAKU G. | Overall Experience
Customer did not leave a comment.Joseph M. | Overall Experience
Safety matter . Sent several photos .. Lightning from a storm and a motorvehicle accident in near by ; cause (?) The facility had electric security gate issues. Summer July ~August year 2021 . The individuals employees are fabulous. I believe they tried their best to rectify the electric security gate matter .Cheryl S. | Overall Experience
Customer did not leave a comment.Daxian L. | Overall Experience
Customer did not leave a comment.Michael G. | Online Move In
Customer did not leave a comment.GERALD M. | Overall Experience
Customer did not leave a comment.VINCE G. | Overall Experience
Customer did not leave a comment.Holly R. | First Impressions
Maybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.Maria G. | Overall Experience
Customer did not leave a comment.Daxian L. | First Impressions
Customer did not leave a comment.KRISTOPHER W P. | Overall Experience
The prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanksvenessa m. | Overall Experience
This location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick UhaulAdriene B. | Overall Experience
Customer did not leave a comment.Alexander A. | Overall Experience
Customer did not leave a comment.Anthony S. | Overall Experience
There is an Asian lady that works there that is SUPER rude. She wouldn’t look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVERShaylah J. | First Impressions
I reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.comAnthony S. | First Impressions
rep was extremely knowledgeable and helpfulTrish M. | First Impressions
Management at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.June K. | Overall Experience
Customer did not leave a comment.laura r. | Overall Experience
Customer did not leave a comment.Joseph S G. | Overall Experience
Customer did not leave a comment.Alexandre K. | Overall Experience
Customer did not leave a comment.Saji T. | Overall Experience
From the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.Teri S. | First Impressions
The wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.HELENE G. | First Impressions
Customer did not leave a comment.William M. | Overall Experience
My overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.victor m. | Overall Experience
Did not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.Dean M. | First Impressions
Customer did not leave a comment.Denise B. | Overall Experience
Very friendly staff. Extremely helpful!Richard W. | First Impressions
You need larger units.Marilyn D. | First Impressions
Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++john m. | First Impressions
When I first got there my code didn’t work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn’t have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don’t think I will stay long storing my stuff there.Stay C. | Online Move In
The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I’ve ever met. She called me & told me to come back to the store, which I was told I didn’t need to do, didn’t understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.Jacqueline F. | First Impressions
Customer did not leave a comment.andojo o. | Overall Experience
Customer did not leave a comment.Jonathan C. | First Impressions
Staff was very friendly and helpful, facility is clean.Adriene B. | First Impressions
Customer did not leave a comment.Tammy S. | First Impressions
Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.mark G. | Overall Experience
Customer did not leave a comment.howard m. | Overall Experience
Customer did not leave a comment.JoAnn R. | Overall Experience
Customer did not leave a comment.Nichol L. | Overall Experience
Customer did not leave a comment.Kevin O. | Overall Experience
Customer did not leave a comment.Jeanine D. | Online Move In
Customer did not leave a comment.Cierra W. | Overall Experience
Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They’ve helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne Bevonne b. | First Impressions
.Dmytro H. | Overall Experience
Customer did not leave a comment.laura r. | First Impressions
Always helpful and responsive Excellent ending with Jackie during final daysKENNETH M. | Overall Experience
The front desk personnel was very helpful and knowledgeable.sharath p. | First Impressions
Customer did not leave a comment.Jesus S. | First Impressions
We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don’t do.howard c. | Overall Experience
Wasn’t able to access immediately or at different times. Had to pay almost double for 5 more feet.Mencia F. | First Impressions
The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJJames J M. | First Impressions
Customer did not leave a comment.Fiona G. | Overall Experience
It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.David G. | Overall Experience
Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..LISANDRO G. | Overall Experience
Customer did not leave a comment.Judy G. | First Impressions
This place was great the staff always friendly and willing to work with you. No complaints from me!MATHEW D. | Overall Experience
Customer did not leave a comment.Thomas P. | Overall Experience
I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!Akita J. | First Impressions
The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.Ademola S. | Overall Experience