Customer Reviews for U-Haul Moving & Storage of East Brunswick

3,681 reviews

397 State Rte 18   East Brunswick, NJ 08816
(Located just south of West Ferris Street)

(732) 254-9148

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(732) 254-9148

397 State Rte 18
East Brunswick, NJ 08816
(Located just south of West Ferris Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The vehicle was fine … Cost fair no unexpected charges. Customer service could be improved. The gentleman who “signed us in,” was not very interested in making us feel comfortable. We were dealing with multiple family issues and when we asked questions he seemed annoyed …didn't care. Made a nasty comment,”I see she's high stressed,” and laughed. Just wanting to make sure everything is correct should be welcomed.

Audrey S. 
Rating:
5.0

Everything was perfect. My associate was pleasant and informative. She really deserves credit.

Lois B. 
Rating:
3.0

The trailer I rented had low tire pressure after loading. After inflating to proper pressure at home before getting on the road, had a blow out on highway halfway to destination. After inspecting blown tire, found screw in the tire. Took 5 hours to get trailer off the highway and repaired. Clearly no inspection of equipment between rental customers. Due to late return, I was charged an additional day of rental and now have to wait for manager to call me for towing reimbursement. Poor customer service at facility. The service agents on the phone were very helpful and kept me informed between 11pm and 4am.

Ladislav H. 
Rating:
5.0

The entire reservation was difficult. We went on line and booked the trailer months in advance. we were given the location to pick up the trailer as Somerset Getty 669 somerset st Somerset NJ. I get to the pick up location and was told " we do not have trailers here, I don't know why they told you to come here." She had to book a trailer in a neighboring town and I had to drive to East Brunswick NJ to pick up a trailer and it was 20 minutes in both directions. later in the day I get a call from another uhaul provider in somerset asking if we were going to pick up the trailer. The East Brunswick site was wonderful.

Francis S. 
Rating:
5.0

👍👍

HUGO P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Katerina B. 
Rating:
5.0

Customer did not leave a comment.

Lucy B. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The whole rental process was really easy and quick!

Jeffrey G. 
Rating:
5.0

N/A It was a flawless pickup and dropoff. Made it easy and intuitive.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Customer did not leave a comment.

David T. 
Rating:
5.0

The 2 people that I talked to and helped me were very professional and I would definitely use them again thank you helping us move into our new house

Garry L. 
Rating:
5.0

The entire process was excellent!

james M. 
Rating:
5.0

Everything went smoothly

Andrew D. 
Rating:
3.0

There's no transparency on charges . I was overcharged.

Abdul N. 
Rating:
5.0

Truck was there as reserved - no issues

IAN I. 
Rating:
5.0

Truck was clean and ready

IAN I. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

More info on the 24 share approach for returning

Michael G. 
Rating:
5.0

This location is fast and efficient.. I like coming here when I need a truck

Jada H. 
Rating:
5.0

Customer did not leave a comment.

MINA D. 
Rating:
5.0

Customer did not leave a comment.

Bunmi O. 
Rating:
5.0

I would like to thank you guys for upgradeing your web site ! It is alot easyer to rent an AUTO transport !!! Please make the license thing ,easyer now ! Thanks Lawrence

Lawrence P. 
Rating:
4.0

The online check in did not work- i had to go in to the store anyway..

Linda R. 
Rating:
4.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Nice UHaul location Have rented before Check in was smooth Good WiFi on site made it easier !

EDMUND W. 
Rating:
1.0

Pick up from this location eas no issues at all. Rep was very accomodative and professional but after hours drop off was a mess. I had very very bad experience with uhaul app. Neither pick up nor drop off was anywhere near good experience.. it should be negative star rating for the app. I had to book three times as 2 prior times app didn't allow me to pick up from 2 different locations after successful after hour pickup confirmation. It really pathetic experi3nce when you along with family is trying 4o pick up truck on isolated property. It was worst . Ever worse than above was to return.. app could not accept the picture of the speedometer to see mileage amd gas gauze ..gave errors on 2 phones and we tei3d almost 50 to 60 times to get picture bit app didn't accept it. It was frustrating and sheer wastage of time. I was warned by friends about after hours puck up and it came up true.. You need to get app issues straight..seriously.. I was not able to pick up my truck twice.. but no compensation was given for that as per Uhaul.promise..

Sarabpreet S. 
Rating:
5.0

Customer did not leave a comment.

Rizwan K. 
Rating:
5.0

Customer did not leave a comment.

jaeohk O. 
Rating:
5.0

Customer did not leave a comment.

IAN I. 
Rating:
5.0

Windshield wipers need replacement. I haven't seen the final bill yet, so my opinions may need future revision.

James P. 
Rating:
1.0

Customer did not leave a comment.

Alyssa L. 
Rating:
4.0

Customer did not leave a comment.

Karen O. 
Rating:
5.0

Said no to well maintained because engine light came on 10 minutes into my trip, but luckily I made it. Otherwise the truck itself was clean and great with ramp and bars on inside of truck to tie / secure your stuff to

Brendan F. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

The staff who helped me was courteous and friendly.

Eddy L. 
Rating:
2.0

I arrived for my estimated pickup time and waited over 30 minutes for the front desk personnel to come up to service our needs. There were two customers waiting for pickups starting at 9a and we waited until close to 930, even though we could hear people 'chit-chatting' in the service area. Also, bells and buzzers went off when we opened the door, so they knew we were up front waiting.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

Great Experience & Associate was very pleasant!

Michael B. 
Rating:
1.0

This is a Scam i just drove 14miles a returned, I put 5$ gas too for that . They charged 50$ for that saying gas fee . The lady over there was simply robbing people name of UHAL.

Manoj S. 
Rating:
5.0

Nice big parking lot to put the trailer on the back of the truck. Employee was very helpful to put the trailer on the back of the truck

Karen B. 
Rating:
5.0

Nothing

Anna I. 
Rating:
3.0

hidden fees

Francis V. 
Rating:
5.0

Customer did not leave a comment.

Bradford D. 
Rating:
5.0

Painless.

Rich P. 
Rating:
5.0

Customer did not leave a comment.

Mina D. 
Rating:
2.0

Customer did not leave a comment.

Marionna N. 
Rating:
1.0

Never renting uhaul again. You lost a customer who rented 3-4 times in the last 12+ months. They charged me $20 for not folding the blankets. This was a hidden fee that no one mentioned to me. I have Home Depot 2 miles from my house. I am never going to rent uhaul nor will I recommend my friends and family do.

TAUFIQ S. 
Rating:
3.0

Customer did not leave a comment.

Lakhdeep S. 
Rating:
5.0

Customer did not leave a comment.

Trevor K. 
Rating:
5.0

Customer did not leave a comment.

Hal S. 
Rating:
5.0

Reception was great and service was also wonderful

DAUDA S. 
Rating:
5.0

Thank you... great service at the Rt18 facility

gary T. 
Rating:
3.0

Sufficient staffing as the wait time was over 30 minutes to get the trailer.

Eddy L. 
Rating:
5.0

Customer did not leave a comment.

Bill V. 
Rating:
1.0

Customer did not leave a comment.

Ruben M. 
Rating:
4.0

no complain

SANDRIA H. 
Rating:
5.0

Customer did not leave a comment.

BOYAO B. 
Rating:
5.0

Asian lady at the desk was super helpful and Fast, she gave me a lot advises. Thank you

YEVGEN S. 
Rating:
5.0

Customer did not leave a comment.

EDI R. 
Rating:
5.0

Everything done very fat and simple..thanks

Sherif E. 
Rating:
3.0

Wait outside ad instructed and nobody show up until I went in to request help

EDISON R. 
Rating:
4.0

Customer did not leave a comment.

eileen c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy L R.  |  Overall Experience 
Rating:
5.0

The employees I spoke to were extremely nice and helpful. The truck was a fair price, and the fact that blankets/hand trucks are included was a huge help. Thank you.

Marco L. 
Rating:
4.0

Customer did not leave a comment.

Shawn J.  |  First Impressions 
Rating:
5.0

The Lady working at this facility is one of the hrdest working individuals I have seen at any uhaul facility. She shold br recognized.

KENNETH B. 
Rating:
5.0

Holly was amazing more employees like her this company is going to above and beyond it’s expectations

MARAT F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
1.0

This was hands down the worst rental experience I've ever had!! The staff was rude, mean and disrespectful. They lied about damages to the vehicle as well as the fuel. I am disgusted with U-Haul after this and will never do business here again!

Shawn L. 
Rating:
5.0

Thank you for your service in the time that I needed it.

George R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

IAN I. 
Rating:
1.0

The manager was extremely rude and condescending. I only came to this location because the Edison location didn't not have any available trucks. She was rude from the beginning not only to me but even to her staff. She never explained pricing or anything. I added the extra protection and it was supposedly $14 but on the bill it charged me $40. I also returned the truck before the return time and the person took the keys and told me I was all set and that they'd email me the receipt. I got the email on Monday (3/28/22) and my rental was on Saturday. The email states I supposedly returend the truck on Monday when it was actually returned that same Saturday. Overall the experience was extremely poor and I will never be going back to this location. I'd rather wait another day than go back to this location.

Eliana P. 
Rating:
4.0

Customer did not leave a comment.

Linda H.  |  Overall Experience 
Rating:
1.0

Staff is useless, always standing around and chatting rather then assisting!

Deborah D. 
Rating:
3.0

Takes too little no get vehicle in morning Not enough staff

Richard S. 
Rating:
5.0

Holly was extremely helpful. Being unable to attach the hitch she did it for me. I've done several rentals there this month and she always greets you and is a pleasure to do business with.

Rigoberto T. 
Rating:
5.0

Nothing at this location. They were pleasant and prepared. I said no to the recommendation though as I won't be using uhaul again. You answer the phone 'Uhaul - where we live up to our promises'. Seriously? You have yet to provide a truck at then location/date selected in three rentals in a row. Third strike - you are out.

Ruth C. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
1.0

I reserved the unit on line - but after driving two cars full of boxes, paying the rental and walking to the unit we were told there was no unit available. They did not offer a discount or a larger unit at the same price, so we went to Cube Smart where they were much more flexible and the units are better looking.

Rebecca F.  |  First Impressions 
Rating:
1.0

I reserved my unit on line three days prior. When I arrived with two cars full of boxes it took them 30 minutes and a walk to the unit to realize the unit was already rented. They had no unit of the same size available and did not offer me a discount or larger unit at the same price. We went to Cube Smart where they were much more flexible.

Rebecca F.  |  Overall Experience 
Rating:
5.0

I currently rent three storage units. I have never been disappointed in the service I receive.

Amanda C.  |  First Impressions 
Rating:
5.0

I rented the 20 " truck it had mechanical problems. The truck performance was poor , it need to be maintained. The truck was giving problems to accelerate .

Omari S. 
Rating:
5.0

The Associate that took care of us went up and above, great customer service!!!

michael T. 
Rating:
5.0

I can not remember the name of the extremely nice women who helped me. Shes friendly,very welcoming and knows her stuff with a calm demeanor! She has helped me before and was exactly the same. We need more people like her

Jean C. 
Rating:
5.0

Great service

Tomasz Z. 
Rating:
5.0

Great service from the best location in New Jersey, highly recommended. J. Mullen, Dynacoustics Pro Audio

James M. 
Rating:
3.0

Personnel was helpful but not very pleasant about it. I realize it is hard to get help and she may have been overwhelmed but still did not like be scolded since when i drove to where it said no one came out so moved it to a spot and was told i should have left it somewhere else.

Brian C. 
Rating:
5.0

Friendly staff

DANIEL S. 
Rating:
5.0

👍🏼👍🏼👍🏼

JERRY S. 
Rating:
5.0

All good! Thanks

EDWARD M. 
Rating:
3.0

Customer did not leave a comment.

harvey l N. 
Rating:
5.0

Your service was excellent. Do not change a thing.

rigoberto T. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

BRYAN N. 
Rating:
5.0

Great

KURT G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYJ O. 
Rating:
5.0

Customer did not leave a comment.

VITALIY V. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

DESMOND L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ARIANA T.  |  Overall Experience 
Rating:
5.0

Have used U-Haul's rental services before and have had only positive experiences. Keep up the good work.

Lydia R.  |  First Impressions 
Rating:
2.0

Very rude person, I believe she may have been a female -she had glasses and a big mole. She didnt explain the rental fees nor milage correctly. When I asked a question ti make sure I understood she gave me a stupid look and answered with "that's what I just said." In a very sarcastic tone while rolling her eyes. She was not helpful at all. Very bad taste. The other employees that helped during drop off were great but that doesn't make up for the initial bad experience. If my truck hadn't already been reserved I would have left due to her bad attitude

BENJAMIN I. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
5.0

Holly was AWESOME! Very helpful as well as knowledgeable of inventory on hand. Made my whole moving experience MUCH EASIER. It was a in and out experience with no hassle at all. EXTREMELY smooth process. HIGHLY RECOMMEND! THANK YOU FOR EVERYTHING HOLLY!

AARONPATRICK E. 
Rating:
5.0

good

JAVIER S. 
Rating:
5.0

Customer did not leave a comment.

Anael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  Overall Experience 
Rating:
5.0

Only thing that I didn’t like was they didn’t mention that I can get the first month free when I rented the truck

SANDRA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David F.  |  First Impressions 
Rating:
5.0

Your facility is clean and well lit. Everyone I have ever dealt with was always very polite and professional!! Great service!!

JANET J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REINALDO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jlann e.  |  Overall Experience 
Rating:
5.0

the guy that helped me was great. I wish he worked for me

scott f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDI R.  |  First Impressions 
Rating:
5.0

I’m very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.

FERNANDO J.  |  Overall Experience 
Rating:
5.0

helpful and friendly staff

KWAKU G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
1.0

Safety matter . Sent several photos .. Lightning from a storm and a motorvehicle accident in near by ; cause (?) The facility had electric security gate issues. Summer July ~August year 2021 . The individuals employees are fabulous. I believe they tried their best to rectify the electric security gate matter .

Cheryl S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daxian L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GERALD M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VINCE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly R.  |  First Impressions 
Rating:
5.0

Maybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.

Maria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daxian L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER W P.  |  Overall Experience 
Rating:
4.0

The prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanks

venessa m.  |  Overall Experience 
Rating:
4.0

This location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul

Adriene B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexander A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anthony S.  |  Overall Experience 
Rating:
1.0

There is an Asian lady that works there that is SUPER rude. She wouldn’t look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER

Shaylah J.  |  First Impressions 
Rating:
1.0

I reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com

Anthony S.  |  First Impressions 
Rating:
5.0

rep was extremely knowledgeable and helpful

Trish M.  |  First Impressions 
Rating:
5.0

Management at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.

June K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laura r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandre K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Saji T.  |  Overall Experience 
Rating:
5.0

From the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.

Teri S.  |  First Impressions 
Rating:
2.0

The wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.

HELENE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

My overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.

victor m.  |  Overall Experience 
Rating:
3.0

Did not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.

Dean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise B.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Extremely helpful!

Richard W.  |  First Impressions 
Rating:
5.0

You need larger units.

Marilyn D.  |  First Impressions 
Rating:
5.0

Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++

john m.  |  First Impressions 
Rating:
2.0

When I first got there my code didn’t work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn’t have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don’t think I will stay long storing my stuff there.

Stay C.  |  Online Move In 
Rating:
1.0

The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I’ve ever met. She called me & told me to come back to the store, which I was told I didn’t need to do, didn’t understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.

Jacqueline F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andojo o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan C.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful, facility is clean.

Adriene B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy S.  |  First Impressions 
Rating:
5.0

Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.

mark G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

howard m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoAnn R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nichol L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanine D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cierra W.  |  Overall Experience 
Rating:
5.0

Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They’ve helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B

evonne b.  |  First Impressions 
Rating:
5.0

.

Dmytro H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura r.  |  First Impressions 
Rating:
5.0

Always helpful and responsive Excellent ending with Jackie during final days

KENNETH M.  |  Overall Experience 
Rating:
5.0

The front desk personnel was very helpful and knowledgeable.

sharath p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus S.  |  First Impressions 
Rating:
4.0

We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don’t do.

howard c.  |  Overall Experience 
Rating:
1.0

Wasn’t able to access immediately or at different times. Had to pay almost double for 5 more feet.

Mencia F.  |  First Impressions 
Rating:
5.0

The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ

James J M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Fiona G.  |  Overall Experience 
Rating:
1.0

It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.

David G.  |  Overall Experience 
Rating:
2.0

Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..

LISANDRO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy G.  |  First Impressions 
Rating:
5.0

This place was great the staff always friendly and willing to work with you. No complaints from me!

MATHEW D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  Overall Experience 
Rating:
5.0

I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!

Akita J.  |  First Impressions 
Rating:
5.0

The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.

Ademola S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMOND J.  |  Overall Experience 
Rating:
1.0

Staff was rude. Did not make the check in process easy

vijay varma p.  |  First Impressions 
Rating:
3.0

I don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.

Chester B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark S A.  |  Overall Experience 
Rating:
5.0

Very convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally

David K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoAnn R.  |  First Impressions 
Rating:
5.0

Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 💐

Judith H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L.  |  Overall Experience 
Rating:
5.0

Very helpful staff also equipment was clean

LORETTA C.  |  First Impressions 
Rating:
2.0

Over priced ! Won’t be using U-Haul or their storage again !

Tyshawn J.  |  Overall Experience 
Rating:
1.0

For 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another $120 because you refused to let me in. Yet if I stopped paying for the unit I’m sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you’re facility is ok but as people you fail miserably.

TRACY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE B.  |  First Impressions 
Rating:
3.0

Access sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.

Jacquelyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILLIAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Winifred J.  |  Overall Experience 
Rating:
5.0

Jackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks

Judith C.  |  First Impressions 
Rating:
5.0

It was a great experience. No complaints.

CHRISTOPHER R.  |  Overall Experience 
Rating:
5.0

Best U Haul i have ever worked with

Patricia I.  |  Overall Experience 
Rating:
5.0

Are very thorough with all they do

rachel f.  |  Overall Experience 
Rating:
5.0

Great helpful service

GARRICK M.  |  First Impressions 
Rating:
5.0

Good storage, good people

Mark L.  |  Overall Experience 
Rating:
5.0

Colleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.

margarita g.  |  Overall Experience 
Rating:
4.0

Knowledgable staff

Ronald J.  |  First Impressions 
Rating:
1.0

Jackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.

larry t.  |  First Impressions 
Rating:
5.0

well run and easy rentals

Laura A.  |  Overall Experience 
Rating:
5.0

Colleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.

Lois F.  |  First Impressions 
Rating:
4.0

The only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this question

Philip B.  |  Overall Experience 
Rating:
4.0

The facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.

ira B.  |  Overall Experience 
Rating:
5.0

Pleasure doing business with you. Will be back if future storage needs arise

Edna S.  |  Overall Experience 
Rating:
5.0

Jackie was extremely helpful as was Fred

Fred R.  |  Overall Experience 
Rating:
5.0

The only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.

Marco F.  |  Overall Experience 
Rating:
5.0

All staff was very helpful and I needed assistance and storage unit was clean n dry.

Dorothy M.  |  Overall Experience 
Rating:
5.0

clean nice place, unit clean, staff friendly

Laura A.  |  First Impressions 
Rating:
4.0

Great service and nice people

STEVEN B.  |  First Impressions 
Rating:
4.0

The female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.

Nancy R.  |  Overall Experience 
Rating:
5.0

the young lady that helped us was extremely knowledgeable of available units and was extremely helpful

Fred R.  |  First Impressions 
Rating:
5.0

Lai was very friendly, and was very clear and thorough with instructions

Christopher O.  |  Overall Experience 
Rating:
3.0

The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn’t seem like much, but in terms of volume it can be significant and you don’t get what you pay for.

Michael D.  |  First Impressions 
Rating:
5.0

No complaints

MARJORIE O.  |  Overall Experience 
Rating:
5.0

Outstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta

Brendon Scott B.  |  First Impressions 
Rating:
5.0

Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.

Joyce P.  |  First Impressions 
Rating:
5.0

Thank you!

Simina P.  |  Overall Experience 
Rating:
5.0

Staff pleasant and helpful - positively will recommend to others..

Beverly L H.  |  Overall Experience 
Rating:
5.0

even though that office is busy, the staff is friendly knowledgable and efficient

Harry k.  |  Overall Experience 
Rating:
1.0

Chinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore

David K.  |  First Impressions 
Rating:
1.0

Worst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!

ANGELA F.  |  Overall Experience 
Rating:
1.0

I am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $

CAMEO R.  |  Overall Experience 
Rating:
5.0

Thank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! Catherine

Catherine S.  |  First Impressions 
Rating:
5.0

Very knowledgeable and understanding crew

Regina S.  |  Overall Experience 
Rating:
5.0

Very friendly and efficient

Michelle E M.  |  Reservation 
Rating:
5.0

I would certainly return.

danny y.  |  Overall Experience 
Rating:
5.0

Ashley was very very helpful

Kim R M.  |  Reservation 
Rating:
5.0

Easy, good price, professional. And Fred, the manager, very nice and kind

Federica S.  |  Reservation 
Rating:
5.0

The office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.

Amy C.  |  Overall Experience 
Rating:
5.0

The staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage

JULIET R.  |  Overall Experience 
Rating:
4.0

I would recommend checking units prior to sending threatening letters about liens. We clearly informed you the unit was vacant however your office staff needs to pay more attention and close accounts.

Ronald C.  |  Overall Experience 
No reviews have been submitted for this location.

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