Customer did not leave a comment.John M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of East Cheyenne
Cheyenne, WY 82001
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ELLEN CHRISTINE P. | First Impressions
Customer did not leave a comment.Jesse Z. | First Impressions
We have visited the store multiple times as we prepared for our move to get supplies, etc. We really appreciate the opportunity to obtain used boxes when available. We rented a storage space to help manage our move, and the process was quick and efficient. The unit we rented was clean and ready to use immediately. We have found all the staff we have interacted with friendly, professional and eager to help.Brenda B. | First Impressions
Customer did not leave a comment.Dan T.
Busy place but staff very professional and friendly.marca f. | First Impressions
Great employees that went out of there way to help me!Joseph L. | First Impressions
Customer did not leave a comment.TODD LEWIS C.
Customer did not leave a comment.JAMISON S.
I reserved a 26' U-Haul online and went to the store to pick it up. The store is understaffed so it took over an hour to get the U-Haul. Once I received the U-Haul I went to my storage facility and began loading. About 1.5 hours I was about 1/4 loaded and the rental store called me to inform they had given me the wrong vehicle and I needed to switch it out. I spent over an hour unloading it and then went to the store and waited another hour before they rented me my new truck. It was a very unpleasant interaction this time.TYLER O.
Customer did not leave a comment.Daniel M. | Overall Experience
Customer did not leave a comment.Chis P. | First Impressions
Customer did not leave a comment.BROOKKE M.
Customer did not leave a comment.amy B.
Customer did not leave a comment.Melissa K. | Overall Experience
Staff seemed to be having a bad day. My rental was suppose to be at a different location so I had to modify and go to a different location , nobody bothered to call and inform meGORDON D.
Check your equipment before it goes out. Customer should not have too. Your manager in the Cheyenne u haul is not helpful at all.JUANITA G.
Customer did not leave a comment.michelle s. | Overall Experience
I did sign up for auto payments 3 times and it still didn't go thru therefore showing a late payment with charges added (which you easily took off) but was bombarded with e-mails and letters for being late.Lena Larain F. | Overall Experience
Could not get me in touch with drop off location, so had to waste time at drop off location explaining my parking situation. Very hard to contact people by phone. I realize it's less labor intensive for uhaul if customers use the internet, but some things require human interaction.ANDREW W.
Customer did not leave a comment.JAMES C. | First Impressions
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.JESSICA ANNE H.
Customer did not leave a comment.Paul M. | First Impressions
Customer did not leave a comment.SETH M.
Customer did not leave a comment.Danika F. | First Impressions
Nothing your staff was so very helpfulDanika F.
Customer did not leave a comment.Laura Amy S.
Storage location kept clean. Staff very helpful.Donnie M. | First Impressions
Team members and store manager are friendly and assist what they need.ERIC VON N.
Customer did not leave a comment.BILLIE JO H. | Overall Experience
Customer did not leave a comment.LISA B.
We were originally booked in Greeley, Co at the Barnstore where Larry told my son to fuck off after we asked to speak to a supervisor due to our trailer not being there and being canceled the day before. He was a horrible human being and the fact that he represents Uhual is a disgrace to the company. I will NOT recommend either companies to anyone I know.Abbigail W.
Customer did not leave a comment.Kenneth C.
Find movers who are authorized to handle Uboxes that can bring them to Torrington.Jeremy C.
Customer did not leave a comment.David F.
Amazing service!!!DAVID S.
Not so much this location, but U-haul over all. I reserved my truck and trailer rental well in advance. I got a call the day before my scheduled pickup saying that I could not get my truck on time and it would be a day later. So instead of having 2 days pack I had 1 and it caused me to miss my movers to unload. On top of that, the car hauler was not there, so instead of transporting a vehicle, I now have to make an extra trip to bring it to my new home.CLINTON DONNELL K.
Ubox was 3 days late - which can be excepted when dealing with logistics of cross country travel. the real hiccup came when closing out my order. I returned my Box on May 13th - I thought I was done, transaction finished. May 27 I get a bill for a late payment notice, I call and try and close it out, sometimes when i call it would ring me right through to Cheyenne sometimes it would put me on hold and I would get national representation. This "closing" process leaked into the next day. Fast forward to June 26th and I receive the same late notice! I called yesterday, and got tossed around the customer service call tree. I have been told this is being worked on but I have not received communication that the transaction is indeed closed.Nathan S.
I qas sent to this location after arriving to the "reservation " location which was closed. Called and was told therewerenounits available in town. I brought up the reservation was made 2+ weeks ago and I was never informed this location would be closed for a few days. Suddenly one was available....Jerry C.
Understaffed location so long wait times for simple things.Margaret B. | Overall Experience
Customer did not leave a comment.NOLAN EVERETT J.
Customer did not leave a comment.david s. | First Impressions
Customer did not leave a comment.Michael B. | First Impressions
Customer did not leave a comment.jaylene w. | First Impressions
Customer did not leave a comment.Grant S. | First Impressions
This location seemed to be highly understaffed! Only one staff member issuing trucks, checking out and returning trucks. It took way too long to purchase one lock because she had to leave the office to handle a check-in.DYLAN CASSIDY B.
Customer did not leave a comment.JEFFERY RAY M.
Customer did not leave a comment.David M. | Overall Experience
Customer did not leave a comment.Ian C. | First Impressions
Customer did not leave a comment.Anthony M.
I'm very pleased with my experience hereCLAYTON SHANE C.
Very good serviceKASCINDA LEE F.
Customer did not leave a comment.Heather R. | First Impressions
The security system is a little tricky to get used to but not hard.James H. | First Impressions
Lisa was extremely knowledgeable and very helpful with my Trailer rental and she is an important asset to U-Haul. I will be back in 2-weeks to rent another trailer. Thanks, RickRichard I.
Very friendly staff, very helpful and knowledgeable. Great selection of add-ons and supplies.Nicholas Ray P.
Customer did not leave a comment.Jared B.
Staff was amazing and took care of all my needs.Michael J.
Every thing was just fine.TIMOTHY RUSSELL T.
Well, the lady that checked us out was great. The other lady, should be gently reminded about customer service. Unless customer service is not a trait uhaul wishes to portray.SETH MARK W.
The best customer support and service I have ever experienced!BRANDON L.
Customer did not leave a comment.Frances S.
Customer did not leave a comment.Barbara G. | First Impressions
How about have a truck for someone who ordered and paid in full for one next time. Literally the worst customer service experience ive EVER had. Someone called and left a voicemail on my phone less than 48 hours from my move date to tell me my entire order had been canceled. When i called to ask what the issue was i was told that there were no more trucks in the entire state and id have to just call a competitor. Meanwhile the 2300$ i had paid for my truck didnt get refunded for over a week and a half. I had to sell my bed, mattress, box spring, grill, and patio furniture because when i did wake up at 5am to drive to another state to get a truck, they only had a 10' truck. This was totally ridiculous!!WILLIAM R.
Customer did not leave a comment.NOAH MARK M.
Customer did not leave a comment.GREGORY G.
Customer did not leave a comment.DAN JAMES B.
Customer did not leave a comment.Kristen B. | Overall Experience
Customer did not leave a comment.SCOTT G. | Overall Experience
I find it hard to believe that a 1.5 hour rental of $19.95 ended us costing me $49 due to all the fees and insurance. Why can't this be more affordable?PAMELA C.
Love the remote control gate. Everything was clean and convenient. If I need storage or a friend does I will recommend you.SCOTT PAUL H. | Overall Experience
Customer did not leave a comment.Brian H.
Lady running front desk was rude and confusing to speak to. Accused me of lying about my online purchase of a unit and then just gave me a lock without any confirmation of my reservation. Doesn’t seem like a safe facility. Said she had zero knowledge of my reservation. Awful service. But I guess my stuff is there now, already paid first month. Hope communication with online orders gets fixed. Poorly executed service by Uhaul.Cole B. | Online Move In
I have traveled cross country 5 times in healthcare. Moved with healthcare 10 times since 2017. This has been the best location. Though a little smaller, the exceeds any geographic issues (parking). From the general manager to the anyone else were superb. One of the fastest service if not the fastest service ever. I was on a time constraint to start at a clinic and if I could hire them at the clinic I would. Their knowledge was top notch, quick and safe. I am bring my car to put bike racks and any other racks I need.DOREE S.
Customer did not leave a comment.Matthew A. | Overall Experience
Customer did not leave a comment.tiania m. | Overall Experience
Customer did not leave a comment.Hailey N. | First Impressions
Customer did not leave a comment.Dave J. | First Impressions
Thanks for your help!Robert Trent B.
Lisa was awesome, and so was the employee working today at drop off. They went above and beyond to make sure our experience was good after a little mishap with our reservation (not their fault!) Would definitely recommend them.LINDSEY LYNNE A.
The workers are rude and gave me false info they said it would be cheaper to get a uhaul from them and bring it back to the same location. They ended up charging me 900 dollars for everything when i could have got a one way for half that price ! I called to see if there was anything they could do and i got nothing back besides them being rude and inconsiderate ! I would never recommend this to anybody !Ryan H.
Staff was excellent. The truck I reserved online was not available. Staff recovery was excellent. They found a fix that didn't cost me more money. I highly recommend.DENNIS P.
I use UHaul often. The equipment and staff are always reliable.THOMAS D.
The staff were awesome and very helpful!Jennifer P. | First Impressions
Customer did not leave a comment.eric o. | First Impressions
Your reservation system was down so I paid for a large storage area that ended up not being there, then I couldn't reserve a place, and there were only 2 very small storage areas available , which I could not fit all my stuff in. Staff very empathetic and helpful, but the rest of it was absolutely terrible.Quinn V. | First Impressions
Great new complex, staff helpful and friendly!! Keep on doing what you are doing!!EDWARD MARK K.
The facility and the staff get an excellent rating from me. The company however as a whole gets a poor rating. You missed out on a large amount from me because of your policy for having customers who reserve moving trucks or trailers long distance. I am telling everyone I know not use your company for rentals.Eugenia B. | Overall Experience
Customer did not leave a comment.JORDYN T. | First Impressions
Customer did not leave a comment.JONATHAN G.
Your address takes you to the highway out front where there is no entrance, if someone is using this as there drop off put the intersection that's nearest so they don't go searching through the neighborhoods trying to find the entrance.CHASE S.
Customer did not leave a comment.JORDYN T.
Customer did not leave a comment.BILLIE JO H.
Would like to see no longer access hours!!rene j. | First Impressions
My daughter Kimberly B said this facility was the best and so far I found the service greatApril C. | First Impressions
Customer did not leave a comment.ALLYSON F.
Customer did not leave a comment.JAMES R.
Somehow, my online reservation got COMPLETELY jacked up. Wrong first name, wrong trailer and wrong rental purpose (it was a 1 way rental, not local) Totally thought I was screwed for my scheduled move for work. And was initially told there's no one way trailers for rent within the state! But, the person who was helping me was a complete professional and absolute miracle worker. Called someone because of how completely messed up my order was. Found me the trailer I needed and because of the computer reservation snafu, gave me a very nice discount. Thank you guy I can't remember your name... but you totally saved the day.KARL S.
Great service! Thank you for going above and beyond!ALEXANDER P.
Lisa Davis was amazing to work with.Lillian B. | First Impressions
Both people helping me with my service were very helpful even when initially it appeared to be issues with the reservation. I would definitely recommend and use this location in the future.Colton S. | First Impressions
Customer did not leave a comment.PATRICK M.
This location was great, but my overall rental experience was horrible.TONI JEAN P.
Customer did not leave a comment.sean c. | First Impressions
There was no one at the front desk area when I had gone to pick up the keys. I was waiting for around 25 minutes before anyone even showed up. To be fair, I was still early for my reservation, but it seemed odd to have no one up front during business hours. When the employee finally came, she said she had been moving an item that had been left. Just sort of strange, but still friendly service and a clean vehicle.Alissa Marie S.
Customer did not leave a comment.STORMYSCOTT W.
Customer did not leave a comment.Karen M. | Overall Experience
Customer did not leave a comment.ERIC LLOYD E.
I have *never* had any problems with the equipment or people working at any U-Haul. However, the software used to process the rented equipment seems to be frequently slow or offline.TIMOTHY LEWIS M.
The front entrance into the business is a sliding door, which was not working. Fix the door.Barry C.
Customer did not leave a comment.Jessica S. | Overall Experience
Not charge for overnight drop off. I was never told this and was surprised when I saw this extra charge. This should be disclosed every time any rental is made prior to departing with equipment.JEFFREY H.
Customer did not leave a comment.JANE C.
Customer did not leave a comment.ILENE ELIZABETH P.
Truck had a check engine light on and was filthy. This was my 4th attempt on trying to get a truck, so it was take it or leave it.James Douglas S.
Customer did not leave a comment.EVELYN ANNA P.
Customer did not leave a comment.MIchael A. | Overall Experience
Customer did not leave a comment.BARRY WILLIAM S.
There is really nothing to improve when you have an A+ customer service! Antoinnette and Lisa rocked it out for me they are awesome!DAVID H.
Customer did not leave a comment.Elizabeth D.
Customer did not leave a comment.LANE R. | First Impressions
Customer did not leave a comment.LANE R.
Great place with amazing people!Alex N. | Overall Experience
Antoinette was knowledgeable, professional and a pleasure to encounter. Her attitude and presentation are responsible for our decision to rent a unit at U-Haul Moving & Storage of East Cheyenne. She has earned my highest recommendation.EDWIN O.
Be more centrally located so we don't automatically have to account for 6 miles round trip.KEVIN S.
Nothing, the customer service was amazing!Peter S.
Customer did not leave a comment.CLAYTON WAYNE L.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.BETSY JUNE D. | First Impressions
Customer did not leave a comment.Byron R.
Customer did not leave a comment.Antonio T.
It was a VIP drop I had nothing go wrong and I had damp moped the back of my dirty boots before going over so no hassle, you pull under the canapÃ©s and wala a person comes out and it's just like returning a car at the airport.JAMES G.
Customer did not leave a comment.CHRISTOPHER MICH D. | Overall Experience
The staff that waited on me seemed irritated that I was there asking for a 10X10. She tried dismissing me by saying no 10 x 10 available. I told her my husband was on the way with a uhaul 26 footer truck and we need storage. I told her Rapid City made accommodations for us. She reluctantly started helping all the while say, we just don't have the room. Long story short we got 3 5x5. Thank you;CAROL R. | First Impressions
When I was misinformed with my reservation, Lisa made every adjustment possible to accommodate my needs for my unfortunate situation. She was very kind and compassionate!Kristen B. | First Impressions
Proper insurance for trlr damage only.payed 30 dollar's when the website said 6 dollar's for trlr damage insurance.PETER W.
Antoinette was very friendly and willing to helpGenieva R. | First Impressions
Not a damn thing , everyone's good at their jobsJASON R.
Customer did not leave a comment.REYNOLDS K.
Lisa, the manager, was very professional and helpful. Heavy snows closed the city and prevented trailer pick ups. She worked with me to get my trailer just as quickly as the weather conditions allowed. thank you.MARCUS RICHARD H.
This is the best place I have been for Uhaul rental and storage for the Cheyenne area. They make it all a simple process. And their employees are very helpful.LANA KAY B.
Customer did not leave a comment.Patricia B.
Customer did not leave a comment.MICHELLE D.
I'm always getting charged for extra days because they don't return my equipment when I drop it off . The gas is not where it says it is and I have to put gas in that I didn't use . Something funny is going on at this store.Amanda C.
Customer did not leave a comment.LLOYD DENVER W.
I would say above excellent than I been local self storage were not have high camera live and concern other people or criminal can touch other property. I was very impressed. Uhaul has indoor garage for unload and cart. That awaresome.Eric N. | First Impressions
Clean, Warm, most favorite pull in garage to load and unload!Ashley M. | Overall Experience
The only thing we didn't like was the need to remember to "sign out" with the code when leaving.Gregory K. | Overall Experience
Only one person was working at this location and had a line of people waiting to be helpedALEX JOHN O.
No masks, employee was chewing tobacco (without a mask) and spitting into a clear bottle inside. When we went outside to pick up equipment he did not put on a mast and continued to spit his tobacco on the ground for me to step in. Absolutely unprofessional and disgusting. I will not be using uHaul again.CALEB MICHAEL R.
Excellent service. GM is an angel.JACK LAWRENCE G.
So even though I turned the truck in at 9 am as stated on my contract, I was still charged for an additional day due to the fact that the person checking the vehicle did not mark it as checked in until after it's due time. I refuse to pay the amount due to the attendants in-efficency.ANTHONY KELSEY C.
Customer did not leave a comment.Danny B. | Online Move In
Customer did not leave a comment.CHANCE MICHAEL M.
Customer did not leave a comment.Nikki C.
Nice people, Lisa was great and very helpful. 👍👍Warren B. | First Impressions
Easy to reserve, great customer service and a great value.ROBERT A.
Customer did not leave a comment.Ashley M. | First Impressions
Customer did not leave a comment.Mellissa R. | Overall Experience
Customer did not leave a comment.Johnna K H. | Overall Experience
The elevators and hallways are not large enough for some items. I was trying to store a boat (not a large one, but long) and it would not fit in the elevator so it had to be carried up to the third floor. Also when they got up there they had to open someone else's storage unit to get it around a corner.patricia t. | First Impressions
I would still be with Uhaul but I need indoor storage for my motorcycle which sadly the Cheyenne uhaul does not offerGary R. | Overall Experience
Customer did not leave a comment.Jerry P. | Overall Experience
Customer did not leave a comment.Carol S. | Overall Experience
First of all I want to say that the young lady at the front counter is a the definition of GREAT customer service!!!! She should be teaching everyone how to do what she does everyday!!! The only thing I would change is that the office hours are listed but the storage hours are not.MATTHEW B. | First Impressions
Love the trickle charge featureDean S. | Overall Experience
Great facility & customer service. Our experience was excellent and we will use again if necessary without hesitation.Barbara F. | Overall Experience
It would have been helpful to have access to mattress carts for queen and king mattresses.Jane V. | First Impressions
Customer did not leave a comment.Kathryn B. | First Impressions
Customer did not leave a comment.Kenneth T. | First Impressions
Very nice new facility. The staff was very helpful and attentive.JAMES B. | First Impressions
Customer did not leave a comment.Les W. | Overall Experience
No security what do rveGungor M. | Overall Experience
Customer did not leave a comment.Jason Paul B. | Online Move In
I reserved a 10×20 storage unit to hold the contents of my home while renovating. After 6 hours of loading a 26 ft uhaul, I arrived at the storage place to retrieve my RESERVED 10×20 unit. I was informed that they don't have 10×20 units (contrary to their website which let me reserve on FROM THEM) and that I'd have to take a 10×15. At 4 p.m. on a Saturday with a 26 ft truck containing my entire life outside, I had no other choice but to take it. Big mistake. After 6 more hours of unloading (to the second floor, no less), I realized that I would have a to find somewhere to unload the remaining contents that would not fit...but would have if the unit was the correct size...at 10 pm on a Saturday night...when the uhual was due back. I am beyond upset.Barbara D. | First Impressions
Only thing I wish I could come in later hours to get and unload my stuff. But not a big dealKevan J. | First Impressions
The U-Haul storage units in Cheyenne are nice clean and well maintained. The staff is very friendly and go above and beyond to help you.Barbara H. | Overall Experience
Customer did not leave a comment.GLEN NEIL W. | Overall Experience
My credit card was charged twice but I only rented one unit. I went to the office today (Saturday) and the woman at the register kept saying I only have one unit. I showed her the 2 credit card charges from U-Haul on my credit card app. She just stood there and did not know why . Okay - I will take time off from work on Monday to come talk to someone else.Denise B. | First Impressions
Everything was clean and access easy. Friendly and informative staff.James S. | Overall Experience
Customer did not leave a comment.Tad H. | First Impressions
Customer did not leave a comment.scottie D. | Overall Experience
Worst experience. I will never recommend this storage facility to anyone. Hali, the store manager was unavailable and solution oriented. She said she had a death in her family and they were all at the hospital, during covid? Ya ok.Robert B. | Online Move In
Customer did not leave a comment.Rebecca M. | First Impressions
Customer did not leave a comment.brian g. | Overall Experience
I think the price per month is too high. There should be some kind of deal.Joshua W. | Online Move In
Customer did not leave a comment.Eric C. | Overall Experience
I have been using U-Haul Climate Control Storage Facilities for over 10 years now. I move quite a bit for my job and have always trusted and found U-Haul to be the best facility. The staff at the Cheyenne, WY location was always friendly the facility was always clean! I highly recommend using this facility for your storage needs. They also have a recreational vehicle facility storage at this location.rene j. | Overall Experience
Customer did not leave a comment.Gregory G. | First Impressions
Customer did not leave a comment.Dean Ray S. | Overall Experience
Customer did not leave a comment.Trevor M. | Online Move In
Very impressed with the facility. Easy access to upper levels. During peak times flat carts were scarce or hard to find as all were in use by other people.Henry U. | Overall Experience
Storage unit was great. Truck worked out fine (too small). The only hiccup was one moment of customer service at the facility which was credited to an inexperienced employee.Scot M. | Overall Experience
This is the cleanest most efficient U-Haul facility I have ever been to through the years. The staff was well trained and Professional.ed c. | Overall Experience
Customer did not leave a comment.Nate I. | Online Move In
Customer did not leave a comment.LANI M. | First Impressions
The ground level restroom is not accessible because the door is not functioning. Every thing else is exceptional.Herb W. | First Impressions
The facility in Cheyenne is the nicest facility in Cheyenne. It's close to my home and the staff was the best.Deborah S. | First Impressions
Customer did not leave a comment.Braden H. | Overall Experience
The desk staff was most helpful!!!Cynthia S. | First Impressions
Customer did not leave a comment.Brandon H. | First Impressions
Customer did not leave a comment.Cherrise A. | Overall Experience
Customer did not leave a comment.Susan S. | Online Move In
Customer did not leave a comment.Darrell B. | First Impressions
Extremely clean and efficient U-Haul facility I've ever been to. A one stop moving facility made it easy to schedule our moving & storage needs which took a lot of stress off.ed c. | First Impressions
Customer did not leave a comment.George B. | First Impressions
Customer did not leave a comment.Larry B. | First Impressions
Customer did not leave a comment.Terry W. | Overall Experience
This place is perfectMarci D. | First Impressions
Customer did not leave a comment.rene j. | First Impressions
Customer did not leave a comment.Monique S. | First Impressions
Customer did not leave a comment.Enrique D. | Overall Experience
Customer did not leave a comment.RAMIZ C. | Overall Experience
Customer did not leave a comment.Patrick O. | First Impressions
Customer did not leave a comment.Franklin F. | Online Move In
Customer did not leave a comment.JON H. | First Impressions
Customer did not leave a comment.Jeremiah W. | First Impressions
Customer did not leave a comment.Lela Janette M. | Overall Experience
Customer did not leave a comment.Sharon R. | Overall Experience
U-Haul personnel and the Cheyenne office were very helpful in renting a storage unit that meet my needs Gary Roland 307 630 0140Gary R. | First Impressions
Had very good experience with them. Worked with manager and she was very helpful with cheerful attitude. Thanks for all the help. I will recommend people I know to this facility.tim n. | Overall Experience
Very friendly staff, that does mean each individual I had contact with was kind and helpful beyond what I expected.Jimmy W. | Overall Experience
Excellent customer service and all around pleasant experience!Brian T. | First Impressions
Staff was very friendly and knowledgeable. Great customer service!Adam W. | Online Move In
I had an excellent experience. People were friendly and helpfulDebra Ann H. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
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