Huge and great location- just a few miles from our destination great staff.
ELLEN CCustomer Reviews for U-Haul Moving & Storage of East Denton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Other originally scheduled Uhaul location “Sticker Station” in Denton is too small for this type of vehicle or longer vehicles to be picked up there. So it was changed to new NASA sized location. A good practice. It was well stocked with hitch accessories and all went smoothly. Thx.
James JThey were extremely quick, friendly, helpful, and overall just easy to work with.
Chris MI drove in, the man outside pointed where to pull up. I have done this before so knew what to do. he was very friendly and helpful..
Polly FAwesome support and process. Will do business with again.
Russell DTwo out of the three drivers were fantastic. The first one was not - quite rude, late and difficult. We ordered the recommended number of boxes based on info on the website, but a third likely would have been better.
Kathleen FHad to hunt someone down. When I found them I pointed out where I parked the trailer and asked if he needed anything else from me. He said no, you’re all set. Two days later I got a call asking when I would be returning it.
Peter TMore transparent pricing. also was charged for more miles than used
Brooke HOnline access is so easy and offers a way to do everything before you arrive. Staff personnel were friendly and accommodating.
lisa m | Online Move InAccommodating
DESEANA JStaff was friendly and very helpful
Gary SDrop off was easy. Employee was friendly and helpful. Easy peasy.
WILLIAM SThe trailer located in Aubrey had a short in the lighting so they sent me to the U-Haul place off of 380 in Denton. Everyone was very professional and extremely helpful.
MYRANDA WI honestly didn't have Not 1 issue at !! Quick Honest and Very Helpful Customer Service !! Very Well kept and Clean sore and Property ☺️☺️
Robert PGreat experience. All aspects of the procedure to rent were explained. Fast service upon rental to check in.
JANICE MWhen my boxes left everything went very well. Before hand the staff helped me with all my needs. Excellent staff and service.
Rebecca PVery easy drop off. Would recommend this facility
CHASITY HNothing. Process was easy and the guy working at the desk was very nice and efficient.
Brian O1 girl working inside the building. Each customer inline took over 22 minutes per customer. 5 customers inline---I WAS #5 Do the math!!!
craig kWorked out very well. Appreciate the service and care.
Patricia Salthough friendly, I didn't like her using her cell phone to check me in. Every needed to do the job should be provided by U Haul. I was LATE cause I had to request they clean the van...even then, it was half done. muddy floorboard, dusty seat and reeked of nasty cigarette smoke. I advised her of the loud scary screeching sound when you put it in reverse with foot on brakes. although friendly, having to wait unexpectedly to do what should had already been done, was a done deal for me! I may never return to that location. upon return I told Deccolian (i think was his name) what happen requested partial refund he said the mgr Odetta Ferdinand will call me tomorrow. Tomorrow still has come.
Wanda Nnothing
Kenneth MHad a blowout and it took 3hrs to fix it.
Edward VComplaint. Overall experience with the equipment and rental location was great. The issue was after reserving the trailer and your system telling me where to return it on a one way trip, which was 6 miles away from my move, I received a text while driving to my destination that I needed to return the trailer over 20 miles away from my destination. I called and said what is the deal, she said that location doesn't accept trailers. Well, that would not work for me, I called and spent 3 calls asking for a better option. Finally, they worked it out but it caused a lot of stress asking me to spend 1.5 hours with traffic returning the trailer, when we agreed when I reserved online where the.return location was which was only 6 miles away and convenient.
Brent EThis is the Best U-Haul location! Fabian was so helpful he has great customer service. He got us in and out and this location is so clean.
JAMIECE L | First ImpressionsKeep placing women in charge. Very well ran spot. If an issue arises they were well capable of handling it.
DARRIN RGreat service
Md AEasy and quick return.
michael fGREAT SERVICE
RUSSELL SWould recommend this place to anyone. The representative I spoke with was very nice.
Wardell NFabian Cagle is an awesome worker, very helpful
ASHLEE K | First Impressionsexcellent service and great team members
Sean MExcellent location, facility, and staff
Anna P | Online Move InAmazing service, the best I have availed in last so may years with all my moves. Very efficient and pocket friendly
Sonal VWe had to call the main UHaul number because there didn’t seem to be anyone at the store when we got there. It took a bit for the guy to come out and he came out of the bathroom. Then the truck we were given had maybe a fourth of a tank of gas so we had to stop and get gas the very first thing. The movers were waiting for us when we got to my apartment.
Julie MAlways great when I’m here
Christina TGreat and friendly
JASON KEveryone there [all staff] was polite, helpful and professional!!
Tawana SExcellent!! This location was FAST with respect to U-Box!! Thank you so much for all your help!!
BRIGHID GThe staff were very kind and helpful!
Cody HCory was the one who helped us, the app wasn’t working good and he made it simple and easy which is huge especially in my situation moving to a new city.
ALEXANDER GExcellent customer service!! Keep it up😃
EVASIETTA DAwesome service and very friendly!!!
PEDRO GGet a different move-in company because the one that you all sent to us was terrible. I did not appreciate that.
DONNA AThe U-Haul in East Denton has been my best experience renting moving items yet! The service was easy and the store was clean and stoked with all of my moving needs. We even had a U-Haul pick-up at a secondary realtor and switched it here because our experience was so great.
Sarah FGreat
MD BFast and efficient
STEVEN TThe mileage calculations were off. Not sure if the odometer is up to date but it almost doubled our mileage. We don’t feel it was an honest calculation and feel like we got ripped off.
Stephanie AGreat service.Thank you very much.
Robie RI can’t really think of anything to improve your operation,from pickup to drop off everyone was courteous and kind just an overall positive experience
chris rStaff was always helpful and friendly! Area always well lit
RHONDA B | Overall ExperienceTell the person that helped me that I’m praying for him and his family. May God’s grace and mercy be with them this holiday season.
Sherell P | First ImpressionsNothing at this time.
Chris BCory went out of his way to take care of our rental needs. He was personable and very helpful. We appreciate the positive experience we had today.
Derrick BThe customer service at this location was amazing!!!!
Christina TNo improvement needed you are great!
Bror KI want to personally give a shout out to the "helpers" named Dakota & Corey. They were essential in helping me move some very heavy belongings of mine. They allowed me to get back to my hotel bas the sun was setting. Kudos to two fine gentlemen.
Robert L | First ImpressionsOdetta was very helpful with everything
DOUGLAS M | First ImpressionsCorri was excellent in getting me setup
MICHAEL R | Overall ExperienceThe management was AMAZING! Super convenient for us!
Shambrekia W | Overall ExperienceExcellent service and experience!
ZHENJIAN P | First ImpressionsCorri was excellent helping me. Providing information and getting me setup.
MICHAEL R | First ImpressionsLove it
Melanie W | First ImpressionsStill some small details to take care of like the alarms at the facility, but otherwise it was great!
Bijoulette W | Overall ExperienceGentleman that was at the front desk helping us was very helpful. He was very professional and nice.
PABLO T | First ImpressionsAll excellent! Friendly staff.
Bijoulette W | First Impressions