Customer Reviews for U-Haul Moving & Storage of East Greenville

1,684 reviews

24 Roper Mountain Rd   Greenville, SC 29607

(864) 254-9154

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(864) 254-9154

24 Roper Mountain Rd
Greenville, SC 29607

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane exchange
  • Boat storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

N/A

brianna B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Philip T.  |  First Impressions 
Rating:
5.0

Great customer service.

MARY M. 
Rating:
4.0

The owner was amazing. We had a minor issue with water in our unit. She handled it like a freind would. I would recommend uhaul just because her. Other then that everything went as good as it could have. Still haven't resolved the insurance issue but I believe it will go just as smooth.

Bobby H.  |  Overall Experience 
Rating:
4.0

The hours of access to the storage just didn't work for me because I live in a different county and my work schedule. But other than that all employees were more than helpful through this process.

SADAT L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

scott v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN ERIC T. 
Rating:
5.0

Very helpful staff and well run facility. The Manager Tischara Young went above and beyond to help me when I was on my way down with a trailer and made a stressful time easier for me by finding a closer drop off point and reserving a storage space.

JOSEPH P.  |  Overall Experience 
Rating:
3.0

I rented only a dozen furniture pads for 24 hours. The employee on duty on Saturday allowed as I could keep them until Monday if needed and not be charged $10 more. I forgot to return them Monday - Unused I might add - and got there Tuesday morning. I expected I would have to pay for another 24 hours for a total of $20. The owner of the store was present when I turned them in and she charged for all three 24-hour periods - $30. When I questioned her about what the weekend person had said, she said well her name was on the sign and he had no authority to tell me that. I'm sorry, but within reason, you need to solve your personnel issues and honor what they told the customer. You just might want to own what your employee said and honor it for the sake of customer satisfaction!

DAVID W. 
Rating:
5.0

Friendly staff and great service

RAGE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OTILIA C. 
Rating:
5.0

I really liked the management team and location of the property. However, the truck I used had an issue with low tire pressure before I started my trip. I notified management and they filled the tire pressure to the recommended levels. The tire pressure warning light remained on during the entire trip and I frequently found myself pulling over to check the tire pressure to make sure I was able to drive the truck safely. It definitely made me nervous and I did not feel safe during the process. I would recommend this truck be serviced to fix this issue. Otherwise, everything else was perfectly fine.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

TAMMI H. 
Rating:
5.0

Customer did not leave a comment.

DESHON B. 
Rating:
5.0

Customer did not leave a comment.

SEAN D.  |  Overall Experience 
Rating:
5.0

AC was not working in the truck.

Robert D. 
Rating:
3.0

Rude staff, truck was leaking (rain from outside, so inside of truck was wet and getting our furniture wet). Not a great experience, but we got our move done, so I guess it was ok. Would use a different location next time.

Werner E. 
Rating:
5.0

Customer did not leave a comment.

LEE S. 
Rating:
5.0

Customer did not leave a comment.

FRANCES R. 
Rating:
3.0

Nothing to improve, but this location is difficult to get into

LAUREN S. 
Rating:
5.0

I had no issues. Mobile check in was great and a very easy experience.

Lisa R. 
Rating:
5.0

Tishara was excellent. I called while still on the road to verify space and time. She went out of her way to locate a closer drop off point for the trailer after I dropped off load at her storage facility. She explained everything and made my move that much easier after a 12 hr trip. Cressily was also helpful once I got storage space and explained how to use card etc.

JOSEPH P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE A. 
Rating:
1.0

I ordered a truck two weeks in advance and had ordered furniture dollys and a hand truck with it. These were necessary for my move because while I did not have a lot of items they were very heavy. When I went to pick up the truck the morning of, I was told that it wasn't possible for me to get them. If that was the case why wouldn't I be contacted earlier. I would have canceled my reservation but you forced my hand and I had to drive to Home Depot to rent a hand truck and furniture dollys that were 3-4x the price of what I expected to pay. Honestly it was unacceptable and I do not plan on using U-Haul in the future

Patrick T. 
Rating:
4.0

Customer did not leave a comment.

Mechele C. 
Rating:
5.0

Ian was Courteous Professional Effective and Efficient

Frank B. 
Rating:
5.0

Customer did not leave a comment.

AMY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAI M.  |  Overall Experience 
Rating:
5.0

The manager at this location is fantastic. I accidentally locked my house keys in the truck when returning it after hours and she came back to let me get them. She was exceptionally nice even before then, and everyone I talked to here was so friendly. 10/10

CATHERINE B. 
Rating:
3.0

Customer did not leave a comment.

HARALD P. 
Rating:
1.0

I knew I was not going to be able to return the truck in the time allowed, so I called the location on Saturday and was informed that as long as I turned the equipment in before 7 pm (which it was), when they closed, that the fees would be waived. They were not and the office there was unable to fix it. I don't appreciate the bad promise or the extra fees.

ERIN A. 
Rating:
1.0

Have knowledgeable reps

KRISHNA SAI TEJA K. 
Rating:
4.0

Customer did not leave a comment.

Bruce P.  |  Overall Experience 
Rating:
4.0

More access to unit. Every other unit I have used let's you access for longer hours in the day.

BENJAMIN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Traci T.  |  First Impressions 
Rating:
5.0

Great service leaving and returning. Would recommend to all and will definitely use this location as needed again.

JULIUS N. 
Rating:
5.0

Customer did not leave a comment.

TRACI T. 
Rating:
4.0

Customer did not leave a comment.

Roger W.  |  Overall Experience 
Rating:
5.0

Thank you for your service over the years. Your assistance when obstacles came up due to card number changes was greatly appreciated. Again, thank you.

DIANNA L.  |  Overall Experience 
Rating:
4.0

Everything was awesome. The truck was a little dirty and sticky in the cabin from maybe a spilt soda or something? Other than that, great experience.

BRANDON T. 
Rating:
4.0

If I read the directions right, I didn’t care much for the $20 charge to turn in truck before or after hours, a gratuitous charge indeed

Don P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andre f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FORREST T. 
Rating:
3.0

The front desk male should not make innuendos about masks that people wear.

Naila M. 
Rating:
5.0

Very helpful guy behind counter. Helped me out with getting an easier to access unit and use of a hand truck. Very friendly

Darrell L.  |  First Impressions 
Rating:
5.0

everything was great.

John S. 
Rating:
5.0

Customer did not leave a comment.

VENIS T. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

SEAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

Sandy Gustavson M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE C. 
Rating:
5.0

Great customer service!

FREDERIC M. 
Rating:
4.0

Trying to make a reservation from my mobile device was not really user-friendly. I tried to reserve a cargo van and the Wade Hampton Blvd location but it told me unavailable. When I talked to the representative at the location on Roper Mtn. did he said Wade Hampton Blvd. location has a lot more cargo vans than they have. I told him that when I made the reservation it said there were none available. The cost for insurance is super. $10 for peace of mind is a deal. When you rent a car it's $45 per day. Thanks for a good experience. I will definitely rent from you again when I'm moving.

LAVERNE H. 
Rating:
5.0

Customer did not leave a comment.

RONALD M.  |  First Impressions 
Rating:
5.0

This location was great. Although Uhaul changed my drop off location to one that was 25 miles from the location I chose. Had to spend 20 minutes on the phone to get them to change it back to the one I originally chose.

BRIAN P. 
Rating:
5.0

Everything went smoothly, so I can't think of any improvements that would make it easier or better. The staff were all very courteous. The on-site carts were very helpful and much appreciated.

Julius H. 
Rating:
3.0

I had to return the truck with more gas then what I received it. The gas tank was at a half when I got the truck but I had to run the truck to almost full when I returned it and I only drove the truck for about 10 miles.

shantoria H. 
Rating:
5.0

Air conditioning upper blower was not working in the truck

James D. 
Rating:
4.0

The first van we were given had a taillight and turn signal light out, so we had to return to Uhaul to get a different van. The person at the center was excellent to work with. He gave us a different van and a discount for our trouble. Both vans were clean and ready to go for us.

ANDREW F. 
Rating:
5.0

Unbelievable service and friendliness. Not sure who was working the counter but it was informative, efficient and friendly. Literally, there’s non question U Haul is customer oriented! Great job!

Richard H.  |  First Impressions 
Rating:
1.0

Within two months of renting a U-Haul twice, booking in advance doesn’t work. Apparently you can get scheduled by centralized service, come to the location and they don’t have what you need because the manager has not trained employees how to update storage units and U-Haul trucks for customers. Too bad they have them available but as a customer I can’t get in until it’s submitted in the system. Very poor experiences and causing extra delays in time in finances when hiring labor to move/unpack.

Aleksandr B.  |  First Impressions 
Rating:
4.0

Consolidate where trucks are parked. I had to look for mine which was stored behind a storage building. Ask for my driver's license one time... I got a request to submit via text and then again from the app which didn't have record of my text submittal. Reduce steps.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN T. 
Rating:
5.0

Counter guy was supper helpful.

Juan c.  |  First Impressions 
Rating:
3.0

The truck was old and need some maintenances. The driver's mirror was dropping all the time and I won't be able to adjust both mirrors to the right and safety position that I could see the cars better next to me. Both cabin doors were noised. I just add some lubricants to the door to fix it.

RENATO T. 
Rating:
5.0

Everything has been going great since I have been with Uhaul

BETTY M.  |  First Impressions 
Rating:
4.0

Provide some Customer Service! I would rather post than use the contact form, as they might react to the issues this way.

David S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

The gas was less than 5/8..

LC C.  |  First Impressions 
Rating:
5.0

The associate was very accommodating and fast he Did a great job !! Thank you

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

Betty J. 
Rating:
5.0

Customer did not leave a comment.

Chanda D.  |  First Impressions 
Rating:
5.0

Excellent customer service!

SURTRINA D.  |  First Impressions 
Rating:
4.0

Good to go , front to back.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

TAKEISHA G. 
Rating:
2.0

Customer did not leave a comment.

BABETTE J. 
Rating:
1.0

Show up on time and open the doors. I got there early, 10 minutes after you were supposedly open no one was there, doors locked. Tried the door after another 15 minutes just out of frustration and found it open. The employee had snuck in from the rear to unlock it, didn't turn any lights on, then hid in the back of the office. So we were behind schedule after you blew our reservation time.

BENJAMIN B. 
Rating:
1.0

We had a 26 foot truck with an auto transport and could barely get to our unit. Then the check in process was so complicated because we weren't given an explanation first. We had the most stressful experience at a storage unit than I ever thought possible.

Amanda M.  |  Online Move In 
Rating:
5.0

Everything went well. The app was especially helpful.

Jeffrey C. 
Rating:
5.0

No recommendations. The man that checked me out and in was very professional and nice

DEWEY F. 
Rating:
5.0

Customer did not leave a comment.

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

HELEN B. 
Rating:
5.0

Customer did not leave a comment.

VANCE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tajiana C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Nothing

MURL M. 
Rating:
3.0

Customer did not leave a comment.

GAUADI T. 
Rating:
5.0

Great process! Easy to get & return

Brianna B. 
Rating:
4.0

The truck driving condition was not good, it was having lots of side movement. Overall good and thanks for this service offering.

THILAK J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jahlea A. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
2.0

fix your app and website. i used printed instructions to set up account (so i could drop off after hours) and encountered all kinds of errors. i double checked my work. issue is in your end. these issues resulted in me having to call customer service to check out. i still was charged for an extra day, which i had to call again to get a refund for. overall, poor customer experience....all because your IT team failed. fix it

DAVID K. 
Rating:
5.0

The truck was not full when I received it. I made not after right after I left that the tank was at 7/8 full and I took a picture of it. I went 20 miles, and put in nearly $12 in gas. The gentleman who checked me in graciously knocked off $10 of my charge after seeing my gas receipt and the # of miles I drove. I was appreciative and left a very satisfied customer.

DOUGLAS S. 
Rating:
1.0

Make sure trucks are not leaking water before renting them out.

CYNTHIA O. 
Rating:
4.0

Customer did not leave a comment.

LEXUS H. 
Rating:
5.0

your staff is great. please pay them more. i would pay more for a rental if it meant that this staff got paid more.

NICOLAS A. 
Rating:
1.0

Yesterday morning I went online to rent the truck for pick up a few hours later. Lots of trucks available! I ordered a furniture dolly, and after he completed the check out he told us they did not have one. The charge remained on our bill. We drove the truck 1 mile down the road and my brother told me we didn't need it. We called 10 minutes after we drove it off the property and said we would be returning the truck (we are emptying out my mom's home - she just died) and they said there would be no return of money. They couldn't process it in the computer. I received the final bill and the $7 charge for the furniture dolly is still on there. Here is why you should not rent from these people: 1. Incompetent. Charging us for equipment they didn't have and STILL haven't removed the charge. 2. Greedy: When someone is in our situation there has to be a way to give some kind of credit. We are small business owners and we do NOT treat our customers this way because big picture we want them to come back. They cannot argue that they kept the rental income because they lost the ability to rent it to someone else. There were plenty of trucks on the lot. Take your U-Haul business to the location at 614 Keith Drive. These folks operate their business with the customer in mind and go the extra mile every time we use them. This location on the other hand is run haphazardly and with no concern for the customer.

DAVID K. 
Rating:
5.0

Customer service was great. Had questions, and she responded with a great attitude and gave me the help I needed

KIMBERLY N. 
Rating:
4.0

Everything on that truck worked well, except for the front end, it's a lot of play in the steering. Other than that, it was clean and everything else worked well. The customer service was excellent. Thank You!

JOHN J. 
Rating:
1.0

Customer did not leave a comment.

Chiquavious N. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

andre H. 
Rating:
4.0

Customer did not leave a comment.

TANESHA L. 
Rating:
1.0

I was overcharged and can't get anybody to return an email or a call

Robert K. 
Rating:
3.0

I have rented from this location before and they were fine. This time Uhaul messed up and we were chnaged to this location from one without mobile check in which I booked. This was a total pain and a waste of precious time. The truck we rented here was not operating well and jerked on occasion and the brakes had trouble stopping the truck. Also I drove like 25 miles but was charged for 5 gallons plus of gas. Come on!!! That is crazy. This truck only gets 5 miles per gallon is what u r saying. Not a great experience.

Kimberley K. 
Rating:
2.0

Customer did not leave a comment.

GLORIA E. 
Rating:
1.0

I told them I would be there between 5-7pm to get the truck the guy assured me it would be there and ready. When I arrived the truck was not there. I was not offered another truck and was told that I would have to wait or go to another location. I have rented 4 trucks from uhaul in the past year and never had a issue until this time. The manager or general manager at this location was rude and basically told me I could go elsewhere. This was not a good reflection for this company as I am a store manager for a corporate store.

JASON T. 
Rating:
3.0

We never made it there because the U-Haul had to be towed in for a messed up transmission...

Maryanne F. 
Rating:
4.0

Customer did not leave a comment.

LISA J. 
Rating:
4.0

Customer did not leave a comment.

SIDDHANT S. 
Rating:
5.0

Customer did not leave a comment.

andre H. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
4.0

Customer did not leave a comment.

BRIANA D. 
Rating:
5.0

Great and friendly service. Well maintained facility. We appreciated doing business with the Roper Road Uhaul

carolyn P. 
Rating:
4.0

Customer did not leave a comment.

Paulette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla D. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

DURLAND E. 
Rating:
5.0

I had accidentally rented a unit that was too large. Robert made the change for me with no problem, and he was very pleasant.

Beverly D.  |  First Impressions 
No reviews have been submitted for this location.

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