Customer Reviews for U-Haul Moving & Storage of East Lake

1771 reviews

7733 First Ave N   Birmingham, AL 35206
(East Lake)

(205) 833-1208

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 833-1208

7733 First Ave N
Birmingham, AL 35206
(East Lake)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

VICTORIA H. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE P. 
Rating:
5.0

Customer did not leave a comment.

NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

Chani C. 
Rating:
4.0

Customer did not leave a comment.

CAROL P. 
Rating:
4.0

The process was quick and easy to rent a van

CYNTINA M. 
Rating:
5.0

Customer did not leave a comment.

Andre G. 
Rating:
5.0

The truck has a wobble. Either a tire or alignment problem. For my only 33 mile use that was fine. For a longer drive could be a problem. The ladies at this location are wonderful and cheerful.

ANGELA D. 
Rating:
5.0

N/A

Luretta H. 
Rating:
3.0

Well, I spoke with someone within 5 days of getting the storage unit letting them know that we moved out of it. I rented a U-Haul from the Centerpoint location. I hate that it wasn't put in the system properly stating that I didn't use the unit for a full month. Other than that, everything was fine.

LATAUNA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAMESHIA B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

My experience was excellent on pickup. Mariesha Porterfield handled my checkin and helped me with the process of entering my information on the registration form. Mariesha has a pleasant personality and helpful attitude. I arrived before opening and watched as Mariesha toured the lot and checked ever truck for readiness. I would definitely recommend this Uhaul location to future customers.

JOHN T. 
Rating:
4.0

Customer did not leave a comment.

JOENICEIA P. 
Rating:
5.0

Customer did not leave a comment.

RAQUITTA K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

I didnt get my truck until 2 hours after reservation time so i missed my movers. I had to be out of the house the next day and because i missed my movers, my family and i had to move our things ourselves. Customer Service said all they could do was extend the truck to 24 hours but because it was us moving our own things, we are still not done! Some of the staff are very careless, their customer service SUCKS! And to top it off, the uhaul is currently stuck in the mud SMH

ROSHUNYA W.  |  First Impressions 
Rating:
3.0

This location was ok. The overall experience with uhaul was HORRIBLE! This location was the 4th one I went to in search of a truck that was guaranteed to be available when I made my reservation a week ago.

CRYSTAL W. 
Rating:
4.0

Customer did not leave a comment.

EUGENE S. 
Rating:
4.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
3.0

It's was a dead mouse in the entrance.

Katherine B. 
Rating:
5.0

The van's interior was spotless, it appeared to have just been detailed

Matthew D. 
Rating:
2.0

The truck was still in the dirty line it wasn't the size I reserved and the rep was rude. although I kept the truck over time I expected to pay for a additional day but not 237 my mileage didn't calculate to that much money.

Andrea J. 
Rating:
1.0

Nothing...I will never use Uhaul again...I asked them to come get a truck that was stuck and they told me they couldn't come get it...

CIELITA R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
3.0

I was not pleased with the size of the unit. iIt was advertised as being larger but the actual space to be used is smaller. The explanation was given that the price reflected that. Had I known that I would have not rented. The manager is very professional and nice to deal with that was the reason I chose to rent after renting a trailer. When I arrived and found that the unit was misrepresented and not all the 6x8x6.5 area was useable, it was too late for me to switch. I requested a price accommodation from customer service and the store and was denied. I am not satisfied and I would like to discuss this matter with a resolution.

BRIDGIT D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

TARA S. 
Rating:
5.0

Great customer service!!!

COREY H. 
Rating:
3.0

They did not have a set of handtrucks which we needed desparately. Also, I realize that people often do not return their trucks in a timely manner making the next renter suffer. This location was the 3rd location we had to go to that morning just to get the truck. The truck was only 1/2 full of gas.

SABRINA P. 
Rating:
1.0

I had a 1pm pickup scheduled. I arrived at 1:10pm and had to wait while someone was away at lunch. The sign on the door stated they were away at lunch and to call a number if they were needed. I called the number only to find out, the number was for an employee who was not at work that day. She however was kind enough to track down Stephanie Perdue to notified her I was waiting. The employee let me know she was on the way. Stephanie Perdue showed 40 minutes later, taking her merry time, on a personal call gossiping with a friend with the phone on speaker phone. Never once did she apologize or tried to pickup her pace to check me in since I waited 40 minutes. I told her I was running late. She never said a word back to me. I said please hurry I must be there by 2pm, Needless to say I was late getting to my destination because of the unprofessionalism of this location. When I returned the van. Guess what!!! Stephanie was on another call gossiping with her friend!! She did not ask about how was my rental or anything. She kept her buddy on speaker phone while she reviewed the van while I stood there. She gave me the total charge of the rental and continued her conversation with her buddy. Never taking me for my business. I would like to add I rented from that location twice in 4 days. Only because I had to and it was close to the vendor I was working with. My next rental, I don't care how far we have drive will never be there again. No I will refer that location either. Her name tag said Owner. If that is the truth, Uhaul you must get better about who you select to be your franchise owners.

KENYA W. 
Rating:
3.0

The truck had something wrong with the engine/transmission and sounded horrible when driving. The truck bed was also not super clean. The door to the back of the truck would catch at the top and several times was next to impossible to get back down.

Ina E. 
Rating:
5.0

Customer did not leave a comment.

Glenville C. 
Rating:
5.0

The lady that assisted me was fantastic. I don't remember her name but she closed yesterday 5/31. Even turned the fan towards me when I complained about being hot.

LATAUNA M.  |  First Impressions 
Rating:
5.0

Thanks for the first month free

Christine b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EVA J. 
Rating:
3.0

Customer did not leave a comment.

lisa s.  |  First Impressions 
Rating:
1.0

The people attitudes

EDWARD E. 
Rating:
3.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
2.0

I preordered supplies. Once there neither to clerk on the computer or me on my phone could see the items and their quantities. The truck wasn't there at the pickup time. The check-in and check-out process took over an hour combined.

Adam P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

Not my first want be my last renting from U- Haul Front desk receptionist was kind, everything was done in a professional manner . I Definitely have recommend to family, friends and Business associate . Due to COVID continue to keep everything clean and sanitize for the next availability 5⭐️⭐️⭐️⭐️⭐️

KIMBERLIND W. 
Rating:
5.0

I had my storage for 4 years I never had any problems great customer service staff was polite and help thank you for all you do I'm blessed to have a home built and will be relocating .

ROBERT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya S. 
Rating:
1.0

The drivers side door would not close, the passenger side door would not close all the way because the entire lining around the door and window was falling off. The truck was broken into in our driveway with the master lock intact when we left it. Someone busted the lock open. The majority of our stuff was stolen. It has been reported to the Birmingham Police Department, a report was written, and crime scene investigators are on the case. We will never, every use this location again. We will be telling our friends to never use this location ever again. My husband is an investigative journalist, we suspect that the staff at the uhaul location in East Lake are somehow connected to the robbery. It has been reported to the BPD.

SARAH G. 
Rating:
4.0

Pretty good

Kenneth J.  |  Overall Experience 
Rating:
5.0

Satisfied

TIMOTHY M. 
Rating:
1.0

My reservation was at 5pm, I got to the establishment at 4:50 and no one was there, the office was locked yet it said it closed at 7pm. I was on hold with customer service for 30 minutes and wasn't able to reach anyone. The online check in team tried helping me out. At 5:30, an employee showed up and didn't have a reason why there was no one there. It's like they left the establishment and came back, extremely unprofessional and unacceptable.

Dariana D. 
Rating:
3.0

There is a loud wind whistle at 55 mph while driving with a headwind. The whistle appears to be around the windshield seal on the passenger side. When driving with no wind the whistle would start at 65 mph which was very obnoxious.

Raymond J. 
Rating:
2.0

Location did not have appliance hand truck I reserved. Location did not have furniture dolly I reserved. Attendant was late arriving after opening time. Only one attendant working and service was slow on a Saturday morning.

PHILIP W. 
Rating:
5.0

just as needed

TERRY C. 
Rating:
4.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

TAMALA W. 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

Waleed S. 
Rating:
3.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Marshall H. 
Rating:
5.0

Customer did not leave a comment.

Orlanda T. 
Rating:
5.0

Customer did not leave a comment.

Kaela L. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Nothing at all great job!!

William P. 
Rating:
4.0

Very nice people who were very helpful.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

The representative at this location helped to get what I needed in a timely fashion. My entire experience from pick-up to drop-off was great!

Kiosha M. 
Rating:
5.0

I wasn't bad they very friendly.

Bertha B. 
Rating:
3.0

Let them know that there's a $20 fee for after hours even though no one is reachable when you have problems returning truck online so it's a way to overcharge customers.

Shenetta C. 
Rating:
5.0

Customer did not leave a comment.

Evora A. 
Rating:
2.0

The customer service experience could be better, its not impressive at all. The GM is nice and seems to be fair; however, I think the front desk clerks and/or Asst Mgmt staff needs to focus on being more friendly and courteous. Also more training in explaining addtl charges and policies instead of running threw them as if they're reading a script.

RACHEL B. 
Rating:
2.0

Better customer service.

RACHEL B. 
Rating:
5.0

Customer did not leave a comment.

trinita M. 
Rating:
1.0

Close down

JOHN A. 
Rating:
5.0

Satisfied

ANNETTE H. 
Rating:
2.0

Try to be available as much as possible for your guest. Do not ignore them knowingly they need help

Shardeia S. 
Rating:
5.0

Customer did not leave a comment.

ELLA W. 
Rating:
1.0

Store filed a damage claim against me and lied about it. They reported overhead damage after telling me everything was fine. No one at uhaul will advise me of what to do or how to dispute this claim. Also convenient that I am apparently responsible for damage that is not covered by this insurance. I will not be using uhaul again.

TRISTIAN S. 
Rating:
1.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
3.0

Have more 19.00 trucks available.

Lashane W. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Have disinfectant wipes available for the customer to wipe down the steering wheel Door handles etc. for the customers peace of mind during COVID. Our truck was seemed clean but it was unsettling to get right in after someone else just brought it back.

VICKEY P. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD J. 
Rating:
3.0

Customer did not leave a comment.

Teresa G. 
Rating:
4.0

Customer did not leave a comment.

samarie M. 
Rating:
1.0

All fees and charges need to be listed on the website and made know to the customer BEFORE they reserve truck. Remainder of deposit due back to customer shod not take forever to be put back on customers card. It didn't take forever for you all to charge it so it should not take forever for you to return it to customer.

KRYSTAL S. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH J. 
Rating:
3.0

The location employees are doing a good job with what they have but the layout of the parking lot is awkward and cramped. My rental was ready and very clean so I was grateful for that. Overall, I was pleased with my experience.

Ashlei G. 
Rating:
1.0

I tried to return the truck the night before the young lady that was there refused to take the truck did not even try to help me at all was very unhelpful she is not customer service material at all. She was more interested in being on her phone than helping me

jacqueline H. 
Rating:
5.0

None

Roosevelt B. 
Rating:
3.0

Customer did not leave a comment.

Allen H. 
Rating:
4.0

Make sure the opening attendant is at work

STEPHANIE K. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

LABRITTANY N. 
Rating:
4.0

Customer did not leave a comment.

ZANTHIA A. 
Rating:
4.0

It was confusing yo get emails directing me to so many pick up locations at the last minute. It was also confusing to have me drop in different locations.

Anekiel C. 
Rating:
5.0

Thanks for helping me

Verna M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

natasha T. 
Rating:
5.0

Customer did not leave a comment.

Helen M. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

I reserved my truck online. The constant pressuring to sign up for accident coverage as I registered online felt like scare tactic. It greatly lowered my opinion of Uhaul. It was apparent that Uhaul's online registration was using unreasonable tactics to pressure customers to sign up for and spend money on unnecessary coverage.

Dale N. 
Rating:
1.0

I use the truck less than 8 hour and went 50 miles and was charged 123.00 for the rental not what you advertise iwould like to know why I put the gas back in truck no damages or cleaning needed to be done so please tell me why

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
3.0

I placed my order through the app and my pick location was changed and equipment I requested was taken off. When I got there I asked for a dolly and the rep told me they didn't have any but they did. I am very I pleased with my order being changed and me not being asked first.

Justin G. 
Rating:
4.0

The location was fine and customer service was great. The age of the truck had over 95,000 miles on the truck. The steering may need some service because the steering was very loose and you needed to turn the steering wheel a lot to make a normal turn. All four back tires may need air as well. It seemed the truck has seen its better days.

Michael M. 
Rating:
4.0

I was having trouble with the mobile check-in process, so I went inside to ask for help. The associate (I wish I had gotten her name!) was friendly and knowledgeable. She assisted me with check-in, and explained clearly to check the vehicle mileage and the drop-off process. Her help was indispensable - highly recommend! About the equipment: the van displayed a "change engine oil" message as soon as I started it. It also felt like the tire alignment was off. Regardless of these issues, the van drove well overall, and it was very clean.

NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN J. 
Rating:
3.0

I am very upset and will never use Uhaul again. On top of being charged for something I didn't use, I was double charged. Only to be offered a freaking $5 gift certificate. Horrible

Kenneth R. 
Rating:
3.0

Customer did not leave a comment.

Tenika B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april j.  |  First Impressions 
Rating:
3.0

Staff not too friendly. I also feel that if I end my rental agreement a few weeks early my rate should be protated

Ronda h.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Marquis S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Dave B.  |  Overall Experience 
Rating:
3.0

There are rooms for improvement in the storage area. But the lady that helped check us in was phenomenal, kind and assisted us beyond what was expected.

Dave B.  |  First Impressions 
Rating:
5.0

Great staff and management! Thanks so much for everything Eastlake UHaul.

STEPHANIE B.  |  Overall Experience 
Rating:
5.0

Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!

Marche G.  |  Overall Experience 
Rating:
5.0

Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!

Marche G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dorris S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CEDRIC H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa J.  |  Overall Experience 
Rating:
5.0

Every time I called they always answered the phone and answered my question and was very pleasant and helpful to me. I am some what handicap so every time I went to my storage unit they would help me

regina s.  |  Overall Experience 
Rating:
5.0

Every is very nice and friendly and helpful

lesia b.  |  First Impressions 
Rating:
4.0

need longer night hours for access for working people and on weekends.

Lutricia B.  |  Overall Experience 
Rating:
5.0

service rep was very competent and was intent on making this a pleasant and productive experience

Dorris S.  |  First Impressions 
Rating:
5.0

Worker's Are Helpful and Friendly. Service Was Very Good. I Like Management She Knows Her Job.

Sharon L.  |  First Impressions 
Rating:
5.0

The lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job! From Tampa Fla 11am 4/6

Tracey M.  |  First Impressions 
No reviews have been submitted for this location.

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