Customer Reviews for U-Haul Moving & Storage of East Lancaster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Lancaster

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RUBEN S. | Overall Experience |
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Customer did not leave a comment.

Todd B.
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Was glad the Lancaster location had a truck for me, as my original location was unable to meet the guarantee, and this delayed my scheduled moving help to the next day.

Ivan P.
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Customer did not leave a comment.

Kevin H.
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Customer did not leave a comment.

Ryan M.
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The truck that I was scheduled to pick up was not ready at the time I had selected. I wanted it at 8am and didn't leave Uhaul until 930am. When I returned the truck early that evening it took an hour in the uhaul office to finalize the rental...print out a receipt for the sale. This was not the fault of the employees, but the poor software system that was used to close the ticket. I will not be using uhaul ever again and will not reccomend them to anyone. Thank you for wasting my time.

Regina A.
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Staff was friendly and went beyond the call of duty will rent again soon.

Toni B.
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The people at the counter need to have better people skills.

Robert P.
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Customer did not leave a comment.

Richard V.
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The Manager Edward Lee, aggressively and with a lot of Anger, accused me of damaging his air hose line. He would not stop accusing me with Anger and aggressive finger pointing!!!! I asked him to please stop, and he lost control of his Anger and would not stop badgering me .I asked for his card so I could contact corporate, and he said go ahead and laughed!!!! I am not a complainer, nor do I lie, this is not like me too complain!! But his angry attitude was relentless!! No one should have to tolerate him!! Two of the employees apologized to me on behalf of Uhaul, as they know me and I am a regular customer. If I did anything wrong I would say so!!! Sorry again for this complaint, but I felt I had to do this!!! Thank you, Richard A. Voigtman

Courtney C. | First Impressions |
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Both employees were very helpful and nice.

Carol Q.
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Customer did not leave a comment.

Santos T.
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While I was there I asked if I need to wait ti drop off the key and they say yes, and I was waiting for long time, I asked one more time deni have to wait to drop off the key and the guy from the counter say no just leave the key on the table and we will send yuh out the receipt to you email, they called me about 4 times to asked me if I return the truck and I said yes, this morning they call me again to asked me if I did return the truck, I said yes and i asked them to m.j please stop calling me, after the bad services to the drop off place they charged me extra mileage, but they did not reimburse the 1/4 extra gas that I put in the truck I am so disapoint withbthe services this time

Scott B.
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Customer did not leave a comment.

Adrian C.
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Good people and great customer service.

claudine P.
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Great customer service, great experience

Christopher J.
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Customer did not leave a comment.

John W.
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Easy check in and out. Nice employees. Thanks.

Tyrone D.
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Nothing, exceptional service!

Ralph P.
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Staff is overloaded supporting influx of customers

Bruce G.
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Very friendly and helpful staff highly recommend

Earl V. | Overall Experience |
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Customer did not leave a comment.

david L.
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Customer did not leave a comment.

David P.
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The lady that checked our equipment back in was friendly and quick. She knew what she was doing and was very helpful. She needs to get a raise or at least some kind of appreciation!

Tammy M.
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The staff could definitely use some training on customer service. Van was filthy. Check engine light was on.

Ernesto C.
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Customer did not leave a comment.

Marie G.
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For one month I had rented several trucks, I was in the process of moving from one house to another. During that month I was able to see on several occasions the manager of the store being aggressively abusive to his employees in front of customers! Everything else was handled beautifully but I feel I must say some thing about the manager there, I don’t remember his name but he is Asian background. Very bad temper and very negative attitude. The other employees who helped me were very professional and very knowledgeable and did a wonderful job

joyce J.
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Nothing, service was good.

Leroy W. | First Impressions |
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David Y.
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Give veterans, or senior discounts on mileage, it would be great.

Hugo C.
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The picking up the truclk and trailer part was a joke. The equipment was not ready nor even there.. And the employees are you kidding they could care less..

Razmik P.
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Please make sure to have corporate call me back i want to make sure how poorly this location and the general manager give customer service i want to make sure he knows its not ok for him to treat customers like that and it wasnt only me everyone who was walking in was shocked and very mad at what this guy thought bein a manager can allow him to treat people like that!!!! 818-388-1460

Patricia B.
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On my first trip to rent the truck they double charged me for the lock. After my second rental they refunded for the lock error charge. I closed the storage unit on Thursday on Sunday you charged my account for a unit charge

John V.
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Very understaffed. The staff there today was great and very helpful, but there should be 20 or 3 mor people working there. Will not recommend this uhaul location until the manager fixes the staffing problem. Maybe new management is needed.

Teri F.
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Horrible customer service. Who can’t take the time to show you the in and outs of a vehicle? Also I wanted to return unused blankets but the cashier rang them up under a separate purchase rather than on contract and the returning location argued my return and would not refund I also asked for the 25 unused Miles to be credited! They sucked today!!!

Michael Y.
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I was called the day before and advised I had to go to separate locations. 1. When I picked up the truck the key wouldn't turn, the vehicle was damaged and the interior was covered in beverage stains. I had to wipe the seat down with water and cloth as to not sit in a sticky substance. 2. When I went to pick up the auto hauler the rental agent had no idea what I was talking about. He did not have an auto hauler for me. I called back to the first location to clear up the mess. They advised the auto hauler was in a 'pending status' and had not been assigned. I drove to three different U-Haul locations before I was finally able to connect with "Traffic". Traffic sent me to a 4th location which apparently had my auto hauler reserved for me. The "Traffic Agent" was nice enough to call ahead and confirm the trailer was present. When I got to the location, the auto hauler was still out with a previous customer. I waited 1 hour for the auto hauler to arrive.

BETTY N.
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I reserved the truck on a thursday within 5 minutes. I picked it up on friday at 7:40 was on my way by 7:50. Returned it by 5PM and the nice lady brought my receipt out to me at the car. So nice to have a business that is well organized and has good polite people working. Will recommend this location to anyone needing a u-haul or the other services they have.

William U.
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Eddie and the other employees who assisted me were outstanding I received great customer service . thanks guys .

ANGELA W.
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N/A

Lillie W.
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Everyone was very friendly and good at their job.0

Lawrence J.
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Customer did not leave a comment.

Gary S.
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Had a little trouble returning the vehicle at night due to the App on my phone had expired, but I returned it the next day with no problems. Thanks

Ahida R.
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Customer did not leave a comment.

Horacio D.
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Customer did not leave a comment.

Vanetta H.
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Everything went perfectly

Rhonald S.
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Erica was fantastic!

Gary S.
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Customer did not leave a comment.

Marie G.
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Got me in my truck...everything ran smooth and got me checked out quickly Friendly and professional

Johnny R.
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Customer did not leave a comment.

Herbert C.
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Customer did not leave a comment.

Raishell K.
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Customer did not leave a comment.

maria G.
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Customer did not leave a comment.

Francisco J.
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Well there was a little confusion at first but Eddie the Mgr. & his team was able to clear things up and Eddie helped us out & provided us good service and surely will recommend this location to our family & friends.

Lashawn F.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Michael S.
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Great customer service

Mario P.
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Customer did not leave a comment.

Luveina M.
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I have been renting with this location for the past 10 years and I have never had a problem with them until the current manager (Edward/Eddie Lee) started. He's very rude & his customer service needs much work. His inability to listen to the customer to ensure he understands what they are asking for & the proper avenue in assisting them is a problem. He could really use some training however, I'm unsure of the ability to teach manners, respect, honesty (I caught him in a blatant lie), and proper customer service all to the same person. Until they change managers, I would NOT recommend this location to anybody. The staff are sweet however, under this manager I'm not sure how far that will go.

Inbo S.
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Customer did not leave a comment.

Ashanay S.
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Customer did not leave a comment.

Jacqueline D.
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Customer did not leave a comment.

Carlos M.
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Your Sierra Hwy location has overcharged me for my rental. $74.08 has been taken out of my Bank Account when the actual bill which is in my records is for $67.35 Why??? Your person helping me wasn't really paying attention at time of my visit (02-18-20). Carlos M.

Klaus R.
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Nice place nice people good job

Roberto Z.
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Customer did not leave a comment.

Dean J.
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Your crew was pretty on the ball I doubt that it could have been any smoother picking up or dropping off service was great was a bit expensive but everything else was good

Lindsay B.
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Amazing customer service!! Quick and helpful!

karen C.
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Customer did not leave a comment.

Wilzon G.
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Great experience

Mario E.
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Excellent thank you!!!

Noble R.
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Thanks for your help!

Dean J.
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Customer did not leave a comment.

Timothy O.
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Customer did not leave a comment.

Jessica R.
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Customer did not leave a comment.

Dana P.
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Customer did not leave a comment.

David S.
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Our online reservation was supposed to be 24/7 pick up, and when we got there, the app said we had to wait until the store opened. The clerk said that was because we rented a van. That needs to be made clear on the online reservation app. We had to sit there waiting for an hour.

Dean J. | First Impressions |
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Your employee was great very professional and polite

Fred D.
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

Marc R.
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Customer did not leave a comment.

Jared T.
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Customer did not leave a comment.

Gilbert B.
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Customer did not leave a comment.

Amanda R.
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Customer did not leave a comment.

Johnny S.
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Customer did not leave a comment.

Robert R.
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Better costumer service (not very friendly).

Jacquelyn D.
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Customer did not leave a comment.

Hector A.
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Satisfied

Francisco L.
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Employees are very helpful and nice, thank you

Ubaldo O.
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Great explanation of services being purchased. They made sure I got the best usage of the time and vehicle, for what I needed it.

Audrey T.
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Customer did not leave a comment.

EDUARDO A.
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Customer did not leave a comment.

Linda M.
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Employees were great very friendly, awesome I will definitely go back, grear job guys.

Leroy W.
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None

Memfis R.
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Manager was so unprofessional

George A.
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Customer did not leave a comment.

Noah B.
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Whoever closed out my rental was a huge help! They deserve a raise.

James S.
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Nothing.

Patricia B.
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I purchased two plastic furniture covers and a lock. I didn’t use the plastic covers and wanted a refund on the covers. Instead of having a refund for the covers or a correction on my debit card I now have two charges. $69.95 & $10.90 and this took 4 people and 20 minutes to still get it wrong. So now I’ve paid for a lock twice and no refund on the plastic furniture covers ??????????????

Alfonso O.
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Customer did not leave a comment.

Tabitha M.
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The manager at this location was by far the rudest person I have ever dealt with in all my experiences with uhaul. Not sure of his name but he said he was the manager.

Erika P.
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Customer did not leave a comment.

Ricky F.
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Stop asking for reference or another contact prior to renting. Waste of time and bad customer service for regular clients. The bad guy is just going to give you fake info anyway.

Tony L.
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Customer did not leave a comment.

randall W.
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Customer did not leave a comment.

Jessica R.
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Customer did not leave a comment.

Elsa T.
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Please don’t keep the truck running while the customer is doing paperwork.. that’s wasting customer gas.. i had to pay extra $18.. for gas.. it’s very confusing where the gas gage on the truck compare to the paperwork . i already put gas before i brought the truck back and i had To pay additional because it was not enough.. also nobody inspected the Truck with me truck before i left.. associate said i had to inspect myself.. i have rented a U Haul truck before and this has never happened.. renting the truck was easy.. i liked that the truck was new..

Dana K.
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Customer did not leave a comment.

Jc Jr F. | Overall Experience |
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Thank you

Ashley L. | First Impressions |
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Slow process, excellent customer service.

lisa n. | First Impressions |
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Experience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer the

Martha M. | Overall Experience |
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Danny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.

GUADALUPE B. | Overall Experience |
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Extremely happy and Satisfied

Anita B. | Overall Experience |
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The staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!

eduard r. | Overall Experience |
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Overall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.

Jaqueline K. | Overall Experience |
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Danny a manager was a great person/supervisor Thank You Jacqueline

Dawna W. | Overall Experience |
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No problems

john d. | First Impressions |
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Quick, efficient, and professional.

Shani S. | First Impressions |
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The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.

Beatrice C. | Overall Experience |
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It was as advertised....

Anita B. | First Impressions |
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The staff at the facility made a high-stress move a little easier - thank you!

ELIZABETH J. | Overall Experience |
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Excellent !!!!!

Veronica S. | Overall Experience |
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Great, Greater nice friendly

Lakeisha W. | First Impressions |
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Great staff and very clean loacation.

JULIANNA H. | Overall Experience |
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The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. Don

Donna B. | Overall Experience |
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My things got wet and molded

WYATT C. | First Impressions |
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People were excellent

ANITA T. | Overall Experience |
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great customer service

Beatrice C. | First Impressions |
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One stop, truck and storage in one location. Staff were helpful and professional.

jannie s. | First Impressions |
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People are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful day

salina g. | Overall Experience |
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On hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experience

Annika T. | Reservation |
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Reservation was canceled. Not sure why I am receiving this.

Janet H. | Overall Experience |
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Thank you for your friendly staff, and giving the feeling of safety with my possessions.

Benjamin M. | Overall Experience |
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I well used your services againg thank you

Dwaine W. | Overall Experience |
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I love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,

Eric B. | Overall Experience |
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The staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanks

april c. | Overall Experience |
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Was not happy with the service!

diane s. | Overall Experience |
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I can not refer U-Haul to anyone knowing the lousy service I received in Lancaster and Chicago. I believed that once I had returned the box and trailer there could be nothing else that could go wrong

marina m. | Reservation |
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Haven't used it or seen it yet

Marchel J. | Reservation |
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At first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer than

Janet H. | Overall Experience |
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Your people were very helpful, but had to contend with poor computer system, long waits, and poor communication from phone calls. Was charged for a U Pod, but your manager fixed it and approved refund

NATALIE V. | Overall Experience |
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The manager goes above and beyond to satisfy all his customers , Great Customer Satisfaction. Now I wish I can say about that in the Stockton office , but that would be simply lying .

No reviews have been submitted for this location.

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