Customer Reviews for U-Haul Moving & Storage of East Lancaster

5,006 reviews

42925 Sierra Hwy   Lancaster, CA 93534
(Just North of Avenue L)

(661) 942-0421

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(661) 942-0421

42925 Sierra Hwy
Lancaster, CA 93534
(Just North of Avenue L)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DENISE O. 
Rating:
5.0

Customer did not leave a comment.

MANUEL A. 
Rating:
5.0

Customer did not leave a comment.

MEGAN M. 
Rating:
4.0

Customer did not leave a comment.

Louie C. 
Rating:
3.0

The storage was kept clean and well lit. The staff however were very rude and impolite most of the time, in person as well as on the phone. I will only come back to this storage for the convenience of it.

ADRIANNE M.  |  Overall Experience 
Rating:
5.0

Dirt in the back no Rear view mirror and drivers mirror kept moving

CHRISTOPHER M. 
Rating:
4.0

Your maintenance on your trailers has gone down the tube, tires are not maintained, the running lites didn't work , I was doing a lot of nite driving,, Please improve. Thanks

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

alden clark D. 
Rating:
5.0

very fast and helpful.

ROBERT W. 
Rating:
5.0

Very Good staff and Friendly with Coustmers

RICARDO A. 
Rating:
4.0

Everything was satisfactory I just wish I didn't have to travel 60 miles to pick up the truck.

Dennis L. 
Rating:
5.0

None at this time. Thanks

Gary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSANNA M. 
Rating:
5.0

Great kind staff

JOSE R. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Everything is good

VICTOR A. 
Rating:
5.0

Customer did not leave a comment.

ALINE H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
3.0

the ramp was missing and that made it challenging to move heavy items in and out of the truck, we werent notified about this until pickup time and there was no truck to substitute.

STEVEN T. 
Rating:
5.0

The only thing was the order slip said pick up at 2 AM instead of 2 PM. This canceled my order however they still had the truck for me.

CONNIE M. 
Rating:
5.0

The windshiled had not been cleaned. This made the drive to my home nmore risky than it needed to be.

CORY E. 
Rating:
5.0

Customer did not leave a comment.

Evelin L. 
Rating:
5.0

Got the job done!

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
4.0

Service was great no problems!

Ricardo P. 
Rating:
3.0

The system there is really bad

CHRISTINA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

ramiro t.  |  Overall Experience 
Rating:
3.0

The staff on pick up day, were horrible. They looked like they had literally just rolled out of bed. Didnt know the answers to any of our questions. The truck they gave us was dirty inside and we had to ask twice for them to clean it and they bickerd over who had to do it. The second time my husband went inside he caught them speaking negatively about a customer that was there as well. The staff the next day we awesome. They went above and beyond for not only us but to the other customers there as well.

AUDRA V. 
Rating:
3.0

Over charged me

KATARINA P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR E. 
Rating:
5.0

The RV6456E is parking over RV area inside in the unit is the Appliance Dolly picture are attached in the return process online Thanks again

JUAN L. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Customer service representative was very polite and knowledgeable. My appliance dolley was ready for me before I even finished the paperwork. I always recommend this site to friends and family.

Mary S. 
Rating:
5.0

Nothing, you guys are well organized. You helped me and answered my questions. I'm certain you'd do the same thing for every customer. Thank you.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER E. 
Rating:
5.0

Customer did not leave a comment.

CHERYL T. 
Rating:
3.0

The van was so dusty and the windows were so dirty we had to wash it before use. I think completely relying on customers to check in the van relieves the employee of the duty of the job. Come on at least take a water hose to the outside of the van. The previous renter must have stuck the passenger seatbelt behind the neck of the seat so the seatbelt couldn't be used for safety. Meaning that person didn't want the seatbelt across their chest area so they put it behind the neck of the seat it tightened and can't be used for safety… that should be something to check before rental that the seatbelts are working properly…. No matter what the cars should be washed regularly simply because lancaster is a dusty place and it's good business

ERNESTO K. 
Rating:
5.0

Customer did not leave a comment.

Rolando D. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
2.0

The trucks sliding door kept getting stuck at the top. There was no way to pull it down because the latching lever wouldn't allow it. You had to move it with a stick. The first time it took me 20 mins to unlatch . It happened before to someone else because I could see where the top of the door was damaged with people having to do the same thing I did. I'm sure someone reported it before and the truck was still rented out. It happened to me a total of three times. I didn't need this in the middle of moving in the heat. The gentleman said he was going to take the truck out. I hope he does.

FLOR D. 
Rating:
2.0

Customer did not leave a comment.

SETH B. 
Rating:
1.0

Hire more employees. There was 1 person working the counter and this same person was the one who went to hook up your trailer. It said on your website to "skip the line" by entering all your information online. Wrong I still had to wait in line after entering all my information online.

James T. 
Rating:
5.0

Customer did not leave a comment.

TYREE D. 
Rating:
4.0

I first went to the uhaul location on palmdale Blvd to pick up a truck and the truck had a flat tire and nobody to come and fix it right away. Then having to check in and out online was horrible. I could not attach any of the photos of the preinspection and then when I came to drop off the truck it couldn't see my location and that I was there to drop off the truck. I'd rather deal with a person face to face and have them go thru the inspection with me. I hate that everything we do now a days is trying to go mobile.

NICOLE S. 
Rating:
5.0

The tank was at 1/2 full. Although I was only required to refill to that level, I used most of the gas, and was concerned that I would run out while I was moving.

MAURICE C. 
Rating:
5.0

Have water available for customers waiting

Monica J. 
Rating:
3.0

When I dropped off it was 7:58 Friday night. The lady inside the office turned off the lights and exited the back door. They were right next to where I was dropping off the trailer. They didn’t even say good night and drove off. I left the trailer and took pictures for proof. You can check your numerous cameras on my story. Matthew was a very positive point of contact at your business. Mario Pompeii

Mario P.  |  First Impressions 
Rating:
5.0

I always have an excellent experience when dealing with this U-Haul location and it's staff.

PATRICK W. 
Rating:
5.0

The service was great and very helpfully. The trailer was dirty but they clean it out for us. Thank you guys so much. We would do business again.

CAMILLE B. 
Rating:
2.0

Staff wasn't commented to promise of a storage that was made on a upgrade to a larger unit. I cancelled service after 4 days an use another storage facility that was able to get the size unit I needed. When the manager at uhaul had promise me it was available unit. I will not use uhaul storage services for storages the inconvenience cause me alot of unnecessary running around.

FLORA V.  |  Overall Experience 
Rating:
4.0

Rude workers

VINCENT R. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER B. 
Rating:
5.0

I would still be using it if money wasn't so tight. Thank you for everything. My things were in perfect condition, no evidence that they were in storage, and were relatively clean as I pulled them out - wish I could stay, and thank you so much!

Diana H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Everything was fast and easy

Debra O. 
Rating:
5.0

It is impossible to go online to do any business with you if you don't have a password. Hence it takes at least 20 mins to get thru to a human to do anything. You need to fix this glitch to be effective at all. When I tried to access change password it got lost in space.

VICTORIA T. 
Rating:
5.0

Customer did not leave a comment.

JUAN Z. 
Rating:
5.0

Everything was perfect from pick-p to return. Courteous and friendly from Lancaster CA to Las Vegas NV

WILLIAM S. 
Rating:
3.0

The location needs more workers. Also - when we returned the truck they charged us for 130 more miles then we drove. Thank goodness I took photos. The worker said it must not have been updated in the computer and the worker actually said it was a good thing I took a photo. Wasn't thrilled with that.

ROGER T. 
Rating:
5.0

Excelente servicio

Bautista R.  |  Overall Experience 
Rating:
3.0

I picked up the uhaul on Sunday aug 1 am. Hispanic lady was still in a bitchy mood from waking up. Lady in front of the line asked her “can we come in” since it was 9 sharp- completely ignored her. Twice . I was at the end of the line so if I heard it you know she did too. No good morning nothing! The black lady was nice. Guy was nice too. You need to make sure this Hispanic lady starts her shift at 12 so she can leave that attitude behind. She opened the store so I'm sure you keep track what employee that is.

NELLY S. 
Rating:
5.0

Customer did not leave a comment.

MELINDA F. 
Rating:
4.0

I over filled the gas on return. Uhaul should reimburse when this happens. It's a rip off really. Get with it.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

NITISHA S. 
Rating:
5.0

Good services

FRANCISCO D. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
4.0

Customer service was good. The girl who helped me check in was nice, but when I was picking up the truck on the lot, a girl whose name I believe is Yesenia, helped me with a couple of questions. She was fantastic! So patient and knowledgeable. It was my first time using Uhaul and she helped me so much!

Laura P. 
Rating:
5.0

Customer did not leave a comment.

sylia g.  |  Overall Experience 
Rating:
5.0

Todo el personal fue amable

Teresa Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie mae c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael s.  |  Overall Experience 
Rating:
3.0

Be awake when checking fuel level to avoid the issues

DAVIT A. 
Rating:
1.0

Your staff there has zero personality. The girl at the counter at 7am in 7/30 barley looked up from her computer. When we return the rental she never spoke to us or the person behind us in line. Not even a single eye gaze or “I will be right with you” nothing. Terrible customer service. The other employee was on her personal cell taking. The entire time she was checking the return. You used to have great staff but these two really need to be retained in customer service.

Tabitha S. 
Rating:
5.0

Everything was so helpful thank you

VIDA L. 
Rating:
5.0

Because the employments speak english and Spanish 😀

ROSA Z. 
Rating:
5.0

Customer did not leave a comment.

ANNE F. 
Rating:
4.0

Guy That help me inside . Said someone will help you outside no one came - we needed up putting the trailer ourselves until a girl showed up and ask if we needed help with anything. We told her what had happen and she said he was suppose to come out and install it. Besides the guy great service ( from the girl )

FREDDY C. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
5.0

Customer service reps were excellent.

MURRAY W. 
Rating:
4.0

Tire inspections before pick up. I had to replace two tires due to flats.

ERNEST A. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL V. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO P. 
Rating:
5.0

i had a very good experience here , thank you

JAMES H. 
Rating:
5.0

Be sure to have a variety of parts in stock As far as the technician he was great!!!

GILBERT N. 
Rating:
5.0

At Uhaul we replaced trailer because light are not working. Employee decide to check with their tester and found out it the trailer issue. When I got home, every moment I yank the trailer light flicker. I found the grounding problem & secured it. Suggesting that technician should be checking them thoroughly for the next customer. I was inspecting wiring and found their insulation issue that wire I showing.

Eleazar F. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

LEMUEL N. 
Rating:
5.0

Coldwater dispensary

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Ariel T. 
Rating:
5.0

I was very satisfied with the availability and choices of rental trucks in the lot. I would definitely rent a uhaul truck again.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN N. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Never had a problem yet with uhaul. Sometimes a light here and there don't work. Other than that I give an A rating.

SHERMAN S. 
Rating:
1.0

Make sure equipment is road-worthy and safety equipment is safe was not happy with the trailer I got one of the straps broke and the hook on the chain came off almost lost my vehicle on the road called and complained and got disconnected twice

JORDON F. 
Rating:
4.0

We had to wait at another location for 1 hours in half. I think to be better at letting people know that there they were having a hard time with the lock box. They didn't send The code for the box, we were sent to another place they where awesome... Thank you

kyle W. 
Rating:
5.0

They were nice, professional, and very helpful.

HARLAND T. 
Rating:
5.0

Customer did not leave a comment.

ARGELIO D. 
Rating:
5.0

Customer did not leave a comment.

JANINE S. 
Rating:
5.0

Customer did not leave a comment.

Joey D. 
Rating:
5.0

Customer did not leave a comment.

GILBERT I. 
Rating:
3.0

Customer did not leave a comment.

GERALD L. 
Rating:
5.0

Thank you

ALI A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Amie P.  |  Overall Experience 
Rating:
4.0

Most everything about the facility made me comfortable with storing my stuff there. It seemed secure and the climate control is a plus. The door to the building was broken though and so moving furniture in would be difficult, but they said it would be fixed that day.

Jennifer F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh S.  |  Overall Experience 
Rating:
2.0

Rude manager (Lady) don’t remember her name But left me a horrible rude and menacing voice message.

Christian Z.  |  Overall Experience 
Rating:
5.0

Muy buen servicio gtacais

Marissa Q.  |  First Impressions 
Rating:
5.0

The hours are perfect.. but it being so hot and being a night person would have loved to do it late in the evening or before the crack of dawn. But I understand & common sense it’s for safety and other business problematic issues that can occur. The staff were always respectful & kind every time I came in. Thank you I greatly appreciate it during a hard, emotional, crazy time in my life

Roshelle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MURTRIE L.  |  First Impressions 
Rating:
4.0

As long as the move-out proceeds without any problems, I found the experience to be great. In the last ten years I have had 3-4 storage units at the same facility and, every time, things were problem free. Keep up the good work. :)

Daniel D.  |  Overall Experience 
Rating:
3.0

I was told I get first month free never got it I paid for every month I was there & I called no answer ever. I even called at the Uhaul store & there phone never rang

Hector N.  |  Overall Experience 
Rating:
5.0

Esta excelente el servicio

Bautista R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amie P.  |  First Impressions 
Rating:
5.0

Stass were great. The only issue I had was the app. It didn't let me upload the pics of the damages on the truck. It kept saying there was an error uploading, but the staff asked me to just take pictures and that I would be okay. So I took pictures and told the staff about the scratches and bumps on the truck. Over all the staff was great!

PEDRO E.  |  First Impressions 
Rating:
1.0

Staff member very rude and unhelpful. Lack of professionalism and courtesy. Unwilling to accommodate or fix issues if Uhaul online reservations makes a mistake such as renting a truck at a specific location for a one way but then when you get there they only have a round trip truck available. Now everything is sitting outside of their storage unit with no truck. Its either wait to see if one becomes available and move everything back into the storage unit or pay the extra $100 in mileage. They represent each other but the facility acts like they have nothing to do with Uhaul. Very poor service this time around.

ROBERTA JANE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

irene r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina S.  |  Overall Experience 
Rating:
5.0

Great place to put your stuff

alan b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David K.  |  First Impressions 
Rating:
1.0

Staff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn’t supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn’t have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.

DAVID F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RUBEN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeKaia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura S.  |  First Impressions 
Rating:
2.0

I got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.

james h.  |  Overall Experience 
Rating:
5.0

They were very nice and helpful and had everything you can think of that you needed for moving

dezarae o.  |  First Impressions 
Rating:
2.0

The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.

Diane Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexus J.  |  First Impressions 
Rating:
5.0

The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.

Shani S.  |  First Impressions 
No reviews have been submitted for this location.

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