Continue to encourage your staff to keep up the good workmaurice T.
Customer Reviews for U-Haul Moving & Storage of East Lancaster
Lancaster, CA 93534
(Just North of Avenue L)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff very knowledgeable and helpful.Selvyn E.
Customer did not leave a comment.PENELOPE B. | Overall Experience
Good serviceManuel H.
Customer did not leave a comment.Shirley C.
Customer did not leave a comment.Elvis M.
For it was awesome service everything explained very welldonald R.
No improvement needed of what I experienced. Day of pickup employee was kind, friendly, informative and helpful. Day of return extremely fast, friendly service. Great jobBrian N.
Customer did not leave a comment.Deborah W.
The staff is very friendly and will go out of their way to help if needed.DANNY C. | Overall Experience
Customer did not leave a comment.Edwina J.
Customer did not leave a comment.Kenneth T.
Customer did not leave a comment.Ryan L.
Trailer was a bit dirty on the inside when I picked it up. Otherwise, the experience picking up and dropping off the trailer went very smoothly. The employees got me in and out very quickly on both pick-up and drop off. The price to rent the trailer was very reasonable. I use U-Haul trailers frequently, and will continue rent from this location.Michael S.
Your staff that assisted me was efficient and courteous. I appreciated that as I was a little overwhelmed and she was very reassuring that our storage would be safe and monitored. Thank you for this.SHERRIL D. | First Impressions
Customer did not leave a comment.JOSE G.
Customer did not leave a comment.BRIANA S.
Customer did not leave a comment.Quan T.
Customer did not leave a comment.Kristen M.
Customer did not leave a comment.Letiche H. | Overall Experience
Thank you for being PROFESIONAL! Tierus James 👍🏿âœŒ🏾TIERUS J.
I've used this location off and on for over 30 years. They're great!anita A.
Customer did not leave a comment.Jose R.
All the employees there were very excellent treatmentJames S.
Customer did not leave a comment.Lisa D.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.Joe D.
Customer did not leave a comment.latonia j. | Overall Experience
Motorcycle trailer has signal lights inversed. They checked and if I would say something they will send me like this. I had to show the cables were cut and reattached left to right and right to left. It is unsafe to do that. Seconr trailer i was offered after refusing to take the one above, it had no locking pin. Found that later at home. We had to get one to be safe. When return it, i asked and i was told no trailer come with pin. My trailers have pin because it is unsafe to drive without it.PAULA L.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.Mark B.
I spent over $3000 dollars and couldn't be accommodated for a storage unit that I needed so I am being charged $40 dollar a day because I don't have any place to put my things. I made every attempt before I left to have a storage unit but just to get the run around. So I will not recommend to any family or friends.Merlene Y. | First Impressions
Customer did not leave a comment.Briana S.
Customer did not leave a comment.Charles G.
Team was very helpful. Had a reservation for a trailer at another location but trailer was not back yet and this location helped get the trailer we needed.Liliana V.
Employees were very kind and professional!michael S.
Very friendly staff.Wendell J.
Customer did not leave a comment.EMMANUEL G.
The manager at this location is wonderful! She’s very kind an helps w/ any problem with professionalism and a warm smile.shawna w. | Overall Experience
When you outright lie to someone that makes a reservation over 1 week in advance for a 15' truck and than notified that they only have a 10'available and told it will hold a refrigerator and a sofa makes clear bullshit. My intention was to save fuel costs for 45 miles from that location to Lancaster moving my mother. Putting things in retrospect your location is full of crap and I was forced to drop the truck and rent a trailer for an additional amount of money and drive back down to pick up a sofa and fridge again. This outright costed me an additional $150.00. I said yes to the truck change from the caller telling me it would hold the fridge. Concluding the fact you are a horrible lying company and I am tempted to pull the charge and dispute it.Jordan E.
Customer did not leave a comment.raimundo M.
Customer did not leave a comment.Eduardo C.
Staff were very helpfuljanet L.
It got the job done without any problem. ThanksFREDERICK H.
Customer did not leave a comment.LARRY S.
Customer did not leave a comment.RYAN C. | Overall Experience
Customer did not leave a comment.David K. | Overall Experience
Customer did not leave a comment.Sandra W.
Customer did not leave a comment.David M.
Customer did not leave a comment.JESUS P.
Customer did not leave a comment.Ed L.
Customer did not leave a comment.Carmen M.
This location is great! I'm a repeat customer. Thanks!Elizabeth W.
Customer did not leave a comment.Shedawn H.
Customer did not leave a comment.Ricardo B.
Customer did not leave a comment.GABRIDALE W. | First Impressions
Customer did not leave a comment.HENRI S.
Customer did not leave a comment.david G.
Customer did not leave a comment.George M.
Excellent Service as usualMichael E.
Fast and easy great experienceDavid S.
Customer did not leave a comment.Maria F.
Customer did not leave a comment.oscar R.
Customer did not leave a comment.George B.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.Eugene W.
Store was busy on a Sunday morning. The staff was helpful and prompt in helping customers and even handling grumpy customers. Great location.Janice M.
Customer did not leave a comment.johnny Y.
Customer did not leave a comment.Lawrence H.
Check the equipment, the van I rented had no AC as we live in the desert this was horribleHector G.
Tracey was very helpful, knowledgeable and so nice. You are lucky to have her with your organization.John B. | First Impressions
i called and called let know could not bring truck back before 5:30 pm. nobody answer never called back my mother called no answer charged me $60.47 been trying to charge my cc i still been calling no answer. truck window was dirty could not see out of it no assistance to explain how much extra of charge they will not answer the phone. poor customer service i have never seen company not answer the phone or return your call.stephanie B.
Upon drop off the young male rep went to the truck to check mileage and would not come back into the office with me. He explained the cost and thr mileage cost at $1.36 a mile and I corrected by saying, what I was quoted upon renting. He said he was confused with weekly rates and weekend. Then I explained that I needed a printed receipt and He said, "go in and get a receipt from them if you wanted a printed receipt because I have to stay with the truck and go clean it" . I was confused because I was in a pince for time because my daughter had a doctor's appointment and I needed to get her ready to leave to drive to L A. I went back to the office alone and No one was available or there, after yelling, "Hello" multiple times/about 6 or so minutes, then I walk back out and that same rep is still in the truck I rented for less than 24 hours. He drove up to get in line to clean it and looked at me. He said, "Did you get the receipt?" I told him the issue and no one is was in there and he said, "Someone is always supposed to be there" and he peeled out the truck reluctantly and walked back into the office area to print out a receipt. I had mentioned that I was in a hurry during the first walk to get the mileage and after but the rep was NOT concerned and kept repeating ok, I hope you're having a great day. I am and was NOT happy with this service rep returning the truck. Initially renting the truck was a pleasant experience. That return/different staff definitely needs working.Nikolette L.
Customer did not leave a comment.Robert N.
Left brake light / blinker was dimmed dramatically. Horn didn't not work( was reported the day I rented the truck). It smelt like weed in the back when we go it. Brakes may need to be checked we had to stand on them to stop when vehicle was fully loaded.Ashley M.
Ty for ur servicesraymond L.
Customer did not leave a comment.Mariana S. | Overall Experience
Customer did not leave a comment.Michael R.
Quick & Easy Rental Process along with Excellent Customer Service.Jazmine C.
Customer did not leave a comment.Manuel A.
Customer did not leave a comment.joan D.
They helped me on hard times especially the supervisor. Me and my kids couldn’t be more thankful. CierraCierra m. | Overall Experience
Customer did not leave a comment.Yvonne H.
Customer did not leave a comment.Louis H.
Customer did not leave a comment.Amos C.
Customer did not leave a comment.ELVIS A.
Customer did not leave a comment.Gerardo A.
Customer did not leave a comment.Mele C.
Customer did not leave a comment.Michael E.
Outstanding !RODNEY G.
I was sent to Sierra Hwy location after trying to pick up from my original location on W Ave L for an hour with no success. No one called the night before to confirm in order to proceed with mobile pickup. So even though I had already paid I wasn't able to get the truck. I talked to no less than 6 people who kept transferring me to the next person who couldn't help. Not a good experience but I did finally go to the main location and pick up my reservation. They were quick and helpful.Eric T.
Customer did not leave a comment.Rodney P.
I am a repeat renter of trailers from this location. I don't even look to see if there are locations closer to me, but choose to go here. I've never been disappointed.Michael H.
renting trailer is the way to go. very easydave H.
Thank you Fernando for being such a big help with renting the moving van and storage unit! Super friendly and made everything very easyIsabella B. | First Impressions
Customer did not leave a comment.COLLEY S.
Customer did not leave a comment.ELVIS A.
Customer did not leave a comment.PENELOPE B. | First Impressions
Customer did not leave a comment.Kisha F. | Overall Experience
Great serviceLENIA S.
I had to go and check out the truck by myself. the truck had a long scratch on the side that was not marked. u-hual is very cheap on mileage . I had to pay extra for mileage.jimmie R.
I had forgotten to place an order. Went to the store, and the lady and got a trailer as close to what I needed. It was late on Friday, however, they were happy to help with a smile. It was great.FUMIE V.
Customer did not leave a comment.kevin H.
Customer did not leave a comment.SAM K.
I had originally reserved the box for a closer location. So I had to spend extra money and time moving my items to the Lancaster location. I would appreciate Uhaul letting the customer know two weeks ahead of time instead of two days before. It was very inconvenient but luckily I got it done. Also, no discounts were offered for the inconvenience.Diana S.
Excelente customer service! The lady receptionist was nice and the guy the receive and dispatch the truck was Super friendly and informative.Gloria L.
Excellent Customer ServiceGLENN J.
Friendly customer service and very attentive.Bruce L.
Customer did not leave a comment.CHRIS G.
Customer did not leave a comment.LESLY O.
Customer did not leave a comment.Carol H.
Customer did not leave a comment.LENIA S.
Customer did not leave a comment.Francisco T.
Thank youDaniel J.
Excellent service - thanks!Michael C.
The gentleman at the 718 W Ave J went above and beyond to help us with our rental.manuel P.
Customer did not leave a comment.Sabrina A. | First Impressions
I will rent again I always rent through Uhaul your agency is reliable and very consistent.renee t. | Overall Experience
Customer did not leave a comment.Salvador V. | Overall Experience
I wasn't able to move into my unit. I paid for 1 month n had to cancel the unit. Not due to any fault of u-haul.ELLEN O. | Overall Experience
Very helpful and courteous they were very patient and generous. I thank mostly Ms.ruiz and the owner I do apologize I did not get her name but they were all very helpful and fast typing on the computer.jaime h. | First Impressions
Once again, I could not reach employee to help me when I couldn’t get the storage unit open. Supposedly I should be able to push a button and reach someone to help. I called locations phone number but no answer; then transferred to customer service.Diane Z. | First Impressions
It was a hassle to get an employee to help when needed. When I called the phone number for help they would delay in responding. Once they responded they put me on hold and didn't get back to me. I had a difficult time getting someone to open the unloading door that was locked. Employees were all bunched up talking in the front and didn't care to answer phones. Only nice employee was the lady who checked me in. Otherwise everyone else seemed careless who didn't want to work!Brenda A. | First Impressions
My comments to you are I left the facility in October 30.2021 I rented a Uhaul from u an said I would no longer be use storage March 2022 is In correct thank you for your serviceslashawn s. | Overall Experience
Customer did not leave a comment.Teresa B. | First Impressions
Staff are doing a good job.Bryan J. | First Impressions
Customer did not leave a comment.Daniel I. | Overall Experience
Tracy my original U Haul employee that help me was so informal and Helpful to me I want to make sure this employee gets recognized. I would definitely pass the good word on to friends and family about my U Haul experience.Emmett B. | Overall Experience
Staff all way helpfuljerome g. | First Impressions
Customer did not leave a comment.Arrieslloyd L. | Overall Experience
staff professional and very attentive .Emmett B. | First Impressions
Friendly staff, very informative! Storage unit was easy to locate and take my goods into.Anthony P. | First Impressions
Customer service was bad wanted to customer service call down to my son, he is 13 year old She black I didn’t get her namebianca m. | First Impressions
I would use this storage facility again. I like the lay out and fact it sits away from the main street so more private and secure.Kimberly W. | Overall Experience
Customer did not leave a comment.TEDDY R. | Overall Experience
Customer did not leave a comment.SHINDANA M. | Overall Experience
Customer did not leave a comment.Hanny M. | First Impressions
Customer did not leave a comment.Wenshelia S. | Online Move In
Never really used it though.Michelle L. | Overall Experience
Storage staff professional and friendly. Wonderful experience.Rose C. | Overall Experience
Customer did not leave a comment.Michael L. | Online Move In
Staff friendly and professional. Great experience👍🏽Rose C. | First Impressions
My unit was filled with dirt an my couches are ruined and I have to throw them out. If I would’ve known this is how my stuff was going to end up I would’ve just thrown them in my back yard and saved my money that I paid for almost a year. I’m very disappointedKaren E. | Overall Experience
The employees were very helpful and courteous.Leslie H. | First Impressions
Customer did not leave a comment.Victor B. | Overall Experience
Customer did not leave a comment.Cory M. | Overall Experience
Customer did not leave a comment.Jeffrey A. | First Impressions
Customer did not leave a comment.pascual v. | Overall Experience
Customer did not leave a comment.Darshay H. | First Impressions
Love your facility and what you have to offer. ThanksGary S. | Overall Experience
Customer did not leave a comment.Rocio A. | First Impressions
Customer did not leave a comment.Victor B. | First Impressions
Customer did not leave a comment.Amanda G. | First Impressions
The storage was kept clean and well lit. The staff however were very rude and impolite most of the time, in person as well as on the phone. I will only come back to this storage for the convenience of it.ADRIANNE M. | Overall Experience
None at this time. ThanksGary S. | First Impressions
Customer did not leave a comment.ramiro t. | Overall Experience
When I dropped off it was 7:58 Friday night. The lady inside the office turned off the lights and exited the back door. They were right next to where I was dropping off the trailer. They didn’t even say good night and drove off. I left the trailer and took pictures for proof. You can check your numerous cameras on my story. Matthew was a very positive point of contact at your business. Mario PompeiiMario P. | First Impressions
Staff wasn't commented to promise of a storage that was made on a upgrade to a larger unit. I cancelled service after 4 days an use another storage facility that was able to get the size unit I needed. When the manager at uhaul had promise me it was available unit. I will not use uhaul storage services for storages the inconvenience cause me alot of unnecessary running around.FLORA V. | Overall Experience
I would still be using it if money wasn't so tight. Thank you for everything. My things were in perfect condition, no evidence that they were in storage, and were relatively clean as I pulled them out - wish I could stay, and thank you so much!Diana H. | Overall Experience
Excelente servicioBautista R. | Overall Experience
Customer did not leave a comment.sylia g. | Overall Experience
Todo el personal fue amableTeresa Z. | First Impressions
Customer did not leave a comment.willie mae c. | Overall Experience
Customer did not leave a comment.michael s. | Overall Experience
Customer did not leave a comment.Amie P. | Overall Experience
Most everything about the facility made me comfortable with storing my stuff there. It seemed secure and the climate control is a plus. The door to the building was broken though and so moving furniture in would be difficult, but they said it would be fixed that day.Jennifer F. | First Impressions
Customer did not leave a comment.josh S. | Overall Experience
Rude manager (Lady) don’t remember her name But left me a horrible rude and menacing voice message.Christian Z. | Overall Experience
Muy buen servicio gtacaisMarissa Q. | First Impressions
The hours are perfect.. but it being so hot and being a night person would have loved to do it late in the evening or before the crack of dawn. But I understand & common sense it’s for safety and other business problematic issues that can occur. The staff were always respectful & kind every time I came in. Thank you I greatly appreciate it during a hard, emotional, crazy time in my lifeRoshelle M. | Overall Experience
Customer did not leave a comment.MURTRIE L. | First Impressions
As long as the move-out proceeds without any problems, I found the experience to be great. In the last ten years I have had 3-4 storage units at the same facility and, every time, things were problem free. Keep up the good work. :)Daniel D. | Overall Experience
I was told I get first month free never got it I paid for every month I was there & I called no answer ever. I even called at the Uhaul store & there phone never rangHector N. | Overall Experience
Esta excelente el servicioBautista R. | First Impressions
Customer did not leave a comment.Alexander K. | First Impressions
Customer did not leave a comment.PATRICK A. | Overall Experience
Customer did not leave a comment.Carolyn R. | Overall Experience
Customer did not leave a comment.Amie P. | First Impressions
Stass were great. The only issue I had was the app. It didn't let me upload the pics of the damages on the truck. It kept saying there was an error uploading, but the staff asked me to just take pictures and that I would be okay. So I took pictures and told the staff about the scratches and bumps on the truck. Over all the staff was great!PEDRO E. | First Impressions
Staff member very rude and unhelpful. Lack of professionalism and courtesy. Unwilling to accommodate or fix issues if Uhaul online reservations makes a mistake such as renting a truck at a specific location for a one way but then when you get there they only have a round trip truck available. Now everything is sitting outside of their storage unit with no truck. Its either wait to see if one becomes available and move everything back into the storage unit or pay the extra $100 in mileage. They represent each other but the facility acts like they have nothing to do with Uhaul. Very poor service this time around.ROBERTA JANE A. | Overall Experience
Customer did not leave a comment.irene r. | Overall Experience
Customer did not leave a comment.Gina S. | Overall Experience
Great place to put your stuffalan b. | First Impressions
Customer did not leave a comment.RUBEN S. | Overall Experience
Customer did not leave a comment.Christopher B. | First Impressions
Customer did not leave a comment.David K. | First Impressions
Staff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn’t supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn’t have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.DAVID F. | First Impressions
Customer did not leave a comment.Denise P. | First Impressions
Customer did not leave a comment.RUBEN S. | First Impressions
Customer did not leave a comment.Ronald P. | Overall Experience
Customer did not leave a comment.DeKaia G. | First Impressions
Customer did not leave a comment.Laura S. | First Impressions
I got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.james h. | Overall Experience