Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were on a tight schedule for moving. Despite multiple calls to confirm, the box did not arrive on the date at at the time it was supposed to. Trying to figure out what happened led to multiple phone calls with long hold times, and nobody able to answer the question why the box wasn't being delivered. It ultimately was delivered the next day.
I went online to book a rental trailer from Uhaul to save time where I could just pick it up Friday night and go. There was one employee working and waited over 30 minutes for him to wait on one customer. It took another 10-15 minutes going in and outside for paperwork and booking up trailer. 45 minutes later I finally leave. Need to streamline your check in and get more help on Friday after 5 pm.
Best center that I have ever rented from
The desk clerk was very professional and courteous...That is why I would recommend this location.
Your staff are racist and your corporate office upholds racist actions of employees . I have paid for the truck for the amount of days that I had it with no complaint but today someone from Uhaul came to my home although the truck was paid for and took all of my office belongings which totaled around $50,000 worth of belongings . When I called to inquire they said they would need me to come and rent a different truck . I refused . I want my belongings returned NOW. I will be filing a suit against UHAUL today !
I had the best U-Haul rental experience of my life at the Atlas location. Fast check-out and check-in. Helpful employees. Trailer worked without issue. Returned early and was charged appropriately. If I need to rent something again I'm going back there.
The agent was very helpful when picking up and dropping off the trailer
Didn't have pads loaded
Very efficient staff led to good experience. Well done on pick up and drop off
I reserved a 26 foot truck. Two days before moving, you mysteriously no longer have that truck. I had to go with a 20 foot truck, and had to incur an out of town fee since I had to pick it up from a Uhaul across town. This severely impacted my move as I had only hired the movers for a certain amount of hours, assuming I had a 26 foot truck. What a terrible experience.
Super easy drop off process with no hidden tricks or fees, awesome experience with the Uhaul team!!
I chose to pickup the truck outside of normal business hours. I sat in the parking lot for 30 minutes, waiting for “approval†online before I was given the code to the lock box with the keys to my truck. That experience was very frustrating. I also didn't get all the equipment that I had requested/paid for, but I was reimbursed for it. Overall, the experience was decent but not great.
I am terribly upset over my entire experience. I originally booked a truck from Crystal Lake, IL (10 minutes from the house I was leaving). I was then told the equipment wasn't available at that location and had to drive to Delavan, WI. That was bad enough, but then I was charged approx. $40 for additional mileage that was create due to the pickup location change. What a SCAM, I will NEVER use UHaul again!
I was told to go to one location to pick up my truck. When I got there, I was then instructed to go to another location to get my truck. I had to wait in line behind two other customers who had similar issues/or their sized truck was not available. This is really poor business. I'm not pleased.
Truck smells like Elvis Presley
The best uhaul shop I've ever dealt with, and I use them monthly
Everything was done well and professionally
Place many big signs from curbside to storefront that they key box is hidden off to the right of the main door.
Anne was a very helpful - just a great experience all around. Excellent facility!
Everything went very smoothly!!
Why own a trailer when you can go use one for $15.00 Super strong nice trailer
Free fresh coffee.
FAST SERVICE AND GOOD FRIENDLY PEOPLE THAT WORKS THERE
The staff at Madison East was very courteous and well informed....as always.
Allow me to utilize my in store credit towards the rental of my U-Haul and not have to wait 24 hours for my credit.
When returning, it took a while for someone to come around.
All around great service from beginning to end
I was on hold on the phone for a long time. Drive over there and there were three people standing there - while I was still on hold. Not cool. After that - Making the reservation, and pick up and drop off. Great service.
The computer system was really slow which is no fault of the location. Maybe UHaul needs to upgrade their system to avoid the long wait by customers along with the frustration the employees must be feeling.
I checked in in advance. on my phone. I didn't see anyplace to get the key for the vehicle so I could bypass going into the office. Consequently, I had to go into the office to recheck in & pick up the keys. I will not check in early next time. The guys were very nice.
My experience was Great with them! Price was reduced, days were added on and the trainer had brand new tires!!
I liked this uhaul location.
none
A gentleman by the name of Bob was in charge of returns. He gave me a good laugh. Thanks for making my day♡
They were great to work with and went out of their way to get me on the road after we discovered my trailer lights weren't working correctly. They helped me resolve the issue and I was on my way!
None
The young lady at the desk Ann was always extremely helpful!!
No complaints here
Very professional, area was clean and orderly was in and out quickly.
None
Rented a 26' truck. The pulled it from the service/maintenance line. Rough ride and loud. On the way to return it, the engine caught on fire. Can't help but think that the previous renter informed them of an issue which is why it was in the service line, and they rented it out anyway.
Wonderful and very helpful and informative
Have more help at the store to assist customers only one employee and was a wait to get serviced
The app was easy to use, the folks on site were knowledgeable and helpful. Thank you!
Let people know about your extra hidden fees for after-hours drop-off etc. Definitely will not be using Uhaul in the future for any moving need I would much rather go pay more over at Penske or some other fucking place
I just want to thank the associate who helped us. I think his name was either Jake or Josh. He was very friendly and helpful and got us on our way.
Nothing, everything went well, thanks!
Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.
Everyone was VERY helpful, prompt, and friendly!!
Dirty unit, was told there would be a lock on the door when I got there and there wasn’t. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don’t think worth the price per month that the unit costs.
I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!
Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.
I was personally impressed by the manager's personal relationship. A+
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This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.
The staff was very professional and courteous. The check out process was quick and seamless.
Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!
Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul
U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.
Great experience, very helpful
Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.
Thank you, for making everything painless ans stress free.
The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(
Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.
Very helpful staff
I was very pleased with my storage.
no need to comment
The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn’t force us to make a decision.
RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!
I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.
I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.
I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.
It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.
GREAT JOB ALL.One happy customer.
Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.
Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.
Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.
Great
Everybody was very helpful when I called in to make monthly payments
Very friendly and helpful. Will recommend to anyone who is moving from madison area
Everything was great
The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.
I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank
Everything was great!
I was very happy with the safety and dryness of the unit.
Great experience, helpful staff!
Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents
Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul
I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.
I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.
Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.
Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.
This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.
I have always been treated like a VIP at this location both by management and the great employees.
The gate was easy to let people follow thru
