Customer Reviews for U-Haul Moving & Storage of East Madison
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of East Madison
MICHAEL Z. on
Free coffee is all I can think of... These guys and gal are the best!
Cruz G. on
The van I received was "clean" but as I took possession and drove, it reeked of urine. This was certainly not done by me and I had told the gentleman of this as I left. It was also apparent that there was smoking in the vehicle prior to taking my possession (it smelled of stale smoke.) A better job needs to be done at cleaning the car prior to the next customer taking possession. I would not return to this location again. Two people were working but the one gentleman, who I assume was the manager was the only one capable of making a phone call to Uhaul customer service to refund my seven dollars...I would have left, but the principle of leaving seven dollars behind prevented me from doing so. But I know each location varies, so I would use U-Haul again. Just not that one.
Alisha F. on
The vehicle was fine in the morning but would not start in the afternoon. After a little discussion with the staff at the Atlas Ct. location in Madison, they agreed to refund the cost of the vehicle as well as pick it up from our location as it would not start.
Tyson C. on
The facility was fine, but there were quite a few people there confused with how to pick up or drop off the trucks. Including where to park them. I think if UHAUL wants to do an online return (which is fine), they should have a kiosk or some tool to help do that rather than requiring the renters to use their phones. In some cases there, the people couldn't get signal on their phone, or their phone was dead.
Bruce P. on
Very helpfull and knowledgeable.Probably rent again next weekend.THANK YOU ALL!!!
Rebecca K. on
The person that helped me had to restart my reservation 3 times and tried to charge me triple the price for a $19.99 truck. Switched what I wanted to a van finally and got the right price.
Hsiang-I C. on
Very nice service at this location! Thank you very much!
Scott O. on
I had asked for a 4x8 enclosed trailer, they just set me up with a 5x8 without asking if it was ok and without researching if there were any 4x8s available anywhere. When I set up rental it was set upas 12 hours only not 24, and I was not informed as to why I could only have for 12 hours when 24 is the standard. Other inquiries show me that a one way trip with these trailers to ok me city I am looking to move to is $105 (100-120 miles), but a one way trip to a different city I am looking to move to is only $78 (240-250 miles). I find the price difference to be unsettling and questionable. Customer service was good, quick pick up and drop off times.
Paula J. on
They are awesome
JOSHUA F. on
Dropped off after hours using the app and the whole process was very simple. The location itself is very well lit and pretty secure. Felt comfortable being there at night and i would go to this location in the future if i need a rental. Overall experience dealing with Uhaul = 9.9/10.
Mark D. on
this is a comment on your relationship with Movinghelp.com. My mover confirmed the appointment, but was a no show. when I tried to get help from movinghelp.com, they informed me all they could do is refer me to the website to find another mover, which I did, found one that said they were available, that morning, but they never called after repeated calls to them. I did receive a call in the early afternoon, after I had been working on emptying the truck myself. no accountabiltiy from that whole company. I had to do the work all myself, extend my current rental by 2 days, hire another company to move all my stuff from the location I had hired movinghelp.com to do, and I have to take the next 2 days off from work to get access for 2 men and a truck to clean up moving help.com's mess. Total failure. no call, no show, he texted me later that night to tell me he was sick...I wonder how he was able to inform his coworkers of the situation, but not call me? I was totally blown away by this deal. I am out at least $1500 in extra costs, and was never able to even use the uhaul I rented for the purpose I actually rented it for. You need to reconsider your relationship with movinghelp.com, I would love to have a business to send my receipts to, but I am pretty sure that will never happen, so know that I will never use Uhaul (who let me arrange this movinghelp worker/team through your website) and especially movinghelp.com. Waste of time and money. Sad statement, as I never had issues with uhaul before I encountered movinghelp.com. I would love a call from someone in customer management so I could tell you in detail the hell I went through . Good luck!
Joshua T. on
There was ash in the ashtray that left a smell in the cab, that was the only bad part.
damien w. on
Get rid of that stupid app or get it to work better or just have a site return number to put in on the website when returning after hours
sue r. on
I arrived at the location at 6:30, they did not open until 7. When I went to put my key in the key drop an employee was collecting the dropped off keys. There was nothing to put my key in so I would have had to just put it in the slot and hope they could figure out that my car was there to have a hitch installed. Instead the employee opened the door, 1/2 hour before the opening hour on the door, and took care of me. So happy that I didn’t have to worry that they found my key.
daniel o. on
Cruise control
Heather D. on
We had a turn signal issue which was promptly solved for us.
Abigail T. on
we loved the friendliness and helpful ways of the staff member. we really loved actually getting the vehicle to use after setting it up to be ready for us. thank U very much. keep on being nice please.
Michael S. on
Have used this location a few times. Nice and easy to deal with.
tim l. on
You folks operate quite well at this location. I've been using them regularly for about 12 years. Never had a disappointment.
GLEN J. on
Everybody was very helpful when I called in to make monthly payments
Paul M. on
Tried the mobile phone pickup, but my cell service was very weak making it hard to sign in to complete the transaction. Went into the building and worked with the staff instead.
Stephen J. on
Everything was great, staff (Wayne) was very helpful and efficient. Not much room for improvement!
Mark N. on
Turn in was basically issue free all though a gentleman pulled up in plain clothes and a mini-van and asked if I had any questions. He also gave me a detail of the turn in process, said he had to stop in after hours and said he could take the keys. He was very friendly and nice, all though when I left I was thinking "should I have done that?" Not sure what a fix to that would be as he was just trying to help and do customer service while off hours. But I did call the next day just to make sure the Uhaul was not now a stolen, mobile disco :) Probably the best route in that situation (which would be rare, employee on site after hours) would just have the employee point the customer to the key drop. Again the gentleman was very courteous, friendly and helpful. This was more of a Uhaul/Customer security issue.
Christina D. on
Great experience, thank you
Shelby S. on
This location was very understaffed for the amount of rentals going through that day. We were there for 30 minutes just to pick up a trailer. Employee, Jesse, was super nice and calm though. He did a great job handling the situation as best as he could.
Connie h. on
Always use U HAUL always great....
todd m. on
All the staff at this location were extremely courteous and professional. I commend them all for their dedication and commitment to customer service. I especially would like to recognize Anne for her outstanding efforts and willingness to assist us when we were unable to rent the vehicle we needed. Anne went above and beyond what was necessary or expected. Thank you!
Paul K. on
Did the reservation online and got in and out in no time. Thank you U-Haul!
Justin S. on
It was very inconvenient to use this location for pickup since I live across the street from the W Washington location. Additional flexibility to have rental pickups between store locations would be helpful.
Raven S. on
No improvements necessary! Jesse is friendly, helpful, professional, and outgoing! This is the only uhaul location I will use.
Shawndra D. on
Wayne is awesome!!! I had issues with pick up location because our uhaul location stopped. Mileage cost got reduced!
Dan C. on
I thought the online reservation and automated pickup would be more convenient, but it was quite cumbersome and took more time than working with someone inside. It's also frustrating picking up a truck that does not have a full tank of fuel - seems like a gimmick to get customers to pay for more fuel than they use (because knowing how much fuel you've consumed means you'll overshoot the mark every time).
Adam C. on
Their system was down but they found a way to still approve my rental for the afternoon
Steve D. on
Pick up went well. Good information. The drop off process was great. Did have a light issue on the trailer about half way thru the rental but I worked it out.
Dustin H. on
When I reserve a 26 foot truck several weeks in advance of my move date, and the website says my reservation is guaranteed, then I expect a 26 foot truck to be waiting for me when I arrive. Instead I was told by tech support through the mobile app that there was no 26 foot truck set up for 24/7 pickup and that I would need to either go to another location or take a 10 foot truck. The tech was very helpful, but this situation should never have happened in the first place. So instead of making one trip with a 26 foot truck, I had to make three trips with a 10 foot truck, thereby tripling my mileage charge. At 79 cents a mile, that adds up quickly! Not to mention the added hassle and the fact that the ten foot trucks don't have loading ramps, which my truck was supposed to have.
James C. on
The only complaint I have is that I ordered the truck from Deerfield (which was much closer to me) but had to go all the way to Madison and drive back to my location!! That was inconvenient but the rest of the deal was ok.
marty G. on
Friendly fast service
Kristin B. on
n/a
Nicholas B. on
The nicest manager at this location. We were able to pick the truck up a day early. Smooth process.
Henry N. on
Wayne was very patient and helpful on a busy weekend. He took his time to make sure all of our questions were answered.
Frederick G. on
Great Service!!!
Bob C. on
Service was friendly courteous and efficient!
SCOTT G. on
The truck I rented leaked rain water into it from the leaking roof and ruined my $1000 mattress.
JEFF O. on
The people that work there are very helpful and efficient.
tim l. on
First attempt at rental, the day before, your registration system crashed. Couldn't rent anything then. I'd look into that. Your programmers aren't testing their stuff well enough before putting it into production. That's coming from a old programmer. . . from back in the days when we actually had some control.
Gary R. on
Very nice and helpful crew got me checked out and finished quickly.
Nadine J. on
Very friendly and helpful. Will recommend to anyone who is moving from madison area
Roger A. on
They charged me a towing fee that I had already paid to the tow company. They also charged me a one way fee that they didn’t explain prior to charging my card. The equipment that broke down was theirs. Roadside assistance had to be called multiple times. My trip was delayed by eight hours waiting for roadside assistance to arrive. While I was broken down Ethan called and told me that I was inconveniencing another customer. Really?
Awa S. on
You did everything well!
Randy P. on
Make sure you go to the Atlas Avenue store in Madison because Anne provides great customer service in an expedient manner...
CHRIS D. on
I had to stop half way through my trip because the low break fluid indicator came on. The place I stopped, another U Haul facility, told me the break lines were loose.
Timothy M. on
The reservation turned out to be bit of a mess-up. I reserved for Monday morning at 8 a.m. When I checked on SaturdaY before, the location had been moved to Stuff N Store Monday at 10:30. This was too late. So I called the reservation hotline and asked that it move back to McFarland. they couldn't, but they said I could pick up Saturday at 3:00pm. Since I had 4 days to get to North Dakota that would work, but I would have to make arrangements to store the truck somewhere. When I went to Stuff N Store turns out they were closed at 2pm Saturday. Called the number in the window, no answer and no one showed up at 3pm. Instead I went to Atlas Ave location and was able to make a reservation to pick up Monday a.m., like I wanted. I also called the McFarland location and they had a truck available as well. So why move the location to a time that I didn't want????? I was not happy. And while everything worked out it stressed me out for 1/2 day on Saturday. Moving is stressful enough and moving my son to North Dakota and all, it was unneeded. Would like to know why the heck my original reservation was changed.
James R. on
On line registration is the best way to reserve your equipment.
MARK T. on
These people are the most customer-oriented I have encountered in a long time! This experience was the best one I have had in years.
barbara m. on
You made it easy. Can't improve that.
BRENTON G. on
This location is awesome. Very friendly staff. Everything was easy.
Deborah S. on
The lady who works the desk is really good at helping customers. Fast and efficient. She has blond hair and has been there awhile. I will get her name next time. She is always a pleasure to work with when I come in. Thank you,
STEVE M. on
Keep up the good work. You're saving the country millions of dollars by providing this service. Best, Steve Meye
John P. on
I had insurance on the vehicle to cover damages. I took a turn too tight by a loading dock and damaged the right panel. My debit card was charged for the full amount of repairs (over 2500.00). This was our entire savings. What is the insurance for?
Karl G. on
Sunday hours would be nice.
Jeffrey Z. on
The front desk personnel WAS VERY NICE and Helpful... This is a definite upgrade from the last experience.
BRENTON G. on
This is the best u haul ever. I recommend it to everyone.
janna w. on
This is the BEST U-haul in Madison. They are easy and pleasant to work with, and they are always on top of their A-game. Even when this location is not conveniently close, I am willing to drive to them because there are consistently excellent.
MEGHAN R. on
i rented the truck with 5/8 of a tank and returned it with 5/8 of a tank, however the person checking the truck in felt it was a mouse hair's short of 5/8 of a tank and had an issue with it. i took a photo of the gas gauge and showed it to the people working at the counter, who all agreed the gauge was at 5/8 inch yet the check in person continued to argue with me. the manager was standing by the whole time this was occuring and did literally nothing. every experience i have with Uhaul is bad. i don't understand how this company stays open.
PAUL L. on
The only problem was my pick up location was changed. I went the the location one mile away where I had originally scheduled and they said another location picked it up yesterday and I had to go there. Very inconvenient and it added 5 extra miles to my route. This was disappointing
Susan W. on
When driving the pickup truck in reverse, the movement surges suddenly. I would rather have control over a slow move backwards, instead of jerking back too fast. Otherwise the pickup truck was a pleasure to drive on main highways and neighborhood streets.
Dave D. on
Customer Service was excellent!
carley m. on
We worked with Wayne when getting our uhaul, and i have to say that made the experience so much better. He was so friendly and kind and told us everything we needed to know. Everyone should get a chance to work with Wayne when getting a uhaul!
John R. on
better customer relations.
dolores w. on
Jesse was very helpful!
adrian c. on
Third time I’ve rented equipment from Uhaul. Truck was clean but 106,000 miles On the highway at 60mph it was loud and had trouble maintaining speed. Not sure what happened with the gas either. Drove 43 miles. Stopped to fill it up and it took 10 gallons of gas. $28.00 Not sure if it was not topped off or 4mpg. Done Your fleet is old and needs replacing. Next time I will find a company with more modern equipment.
James L. on
I was impressed by ALL of the staff at this location. Kind, courteous, funny, and very helpful. I should also add that I dropped off my truck with two 6-year-old girls in tow and they were a bit rambunctious. I tried my best to keep them calm but I never felt like it was an issue. The folks behind the counter were patient and even warm with the children and very understanding and generous about letting us loiter there for an exrtra 45 minutes (I had forgotten my keys and we had to wait for my neighbor to pick us up). Great place.
Jeffrey E. on
Everything was great
MICHAEL Z. on
Trailer performed flawlessly.. hauled it for over 10 hours at 70+mph and the tires didn't even get warm. well done U-Haul.
Ashley B. on
The padding and the dolly was in the way! We had to lift the couches over the stuff and it made our move harder
Kathie G. on
Help by friendly staff.
Ken L. on
Very friendly staff. Quick check in and check out!
Yolanda C. on
Can't think of anything right now..........always great service and professional staff to help.....always a good experience.
Jeff S. on
I made my original reservation online for a different location at 7652 Conifer Court, Deforest, WI 53532. I received a confirmation email. when i arrived to pick up my trailer they did not have it. they stated that it was at a different location. i never received any notification that the original location had changed. i had to drive 15 miles out of my way to pick it up.
gary s. on
Anne Starr was excellent to set up my multiple rental and truck switching at my next destination.
Karen J. on
You did an awesome job I had to keep my stuff in the truck for 10 days I didn't even know you could do that.
tim l. on
You guys are on top of things. I can't see a need for anything more!
TIM N. on
The manager at the Atlas Ave location in Madison WI was professional and whatever you are paying her, she should get a raise.
CARRICK T. on
Excellent customer service.
Dianne F. on
Wayne was incredibly efficient and friendly! Our experience could not have been better.
Larry B. on
The only thing I'd suggest is to have at least one more worker on in the evenings. That poor young man was working his butt off to help us all.
aaron s. on
Great service
Darcey V. on
Customer service was excellent. They made it so easy.
TRES D. on
Second time I have rented from them, great job both times
Joel l. on
Complete and reasonable.
rich b. on
Everything was fine. The service was explained to me and everything was provided in a timely manner. I would recommend this location to others.
Mary Jane A. on
Initially truck not available so we got a larger one at a different location, but everyone was helpful and pleasant.
JOHN D. on
I enjoyed talking with the attendant (owner).
Dennis M. on
Train your staff on proper customer service. The clerk who "helped" me was not at all helpful! He did the minimum amount of work to complete the transaction, did not accurately enter my information despite having my ID card. He offered no explanation of the equipment's use and said " you good?" before turning around and walking away. When I yelled can you tell me how to use this, he turned around and said I asked you if you were good. When I returned he did not offer me a receipt. I had to go inside and ask another employee for help. That gentleman provided proper customer service. I will not return to this location. I only went because a closer location did not have the equipment available that I needed on the same day. I will wait for the closer location to have the equipment transferred to their location. I do not understand how employees with no customer service skills are put out front like this. This employee has every right to smoke, but the overwhelming odor on him was off putting.He also lied about our interaction when he came in while the better employee was helping me track down a receipt for the return of the equipment. I will not support a business that is not ethical.
Scott F. on
Fantastic service, above and beyond.
steve h. on
Efficient, helpful, and nice to work with.
Diana Z. on
I love the atlas location!
MiKeila H. on
I was overcharged when I returned the equipment and an additional fee was added on the next morning over the amount I was responsible for
JEFFREY M. on
Came in with no reservation looking for a utility trailer. All 3 employees inside were friendly and talkative with me throughout the rental process. Was able to quickly rent the trailer I needed and get back to my plans for the day. Great experience. Will be returning for future rental needs.
Paul S. on
The cargo van was not washed and was pretty dirty.
Courtney C. on
Staff is what makes it-- these guys were great.
Mattias L. on
Had a pickup at Watts rd. The guy didn't show up. After 45 min and a couple of phonecalls we were directed to Atlas Ct on the other side on the town. We got a larger truck who didn't fit in our driveway (for the same price). Nobody apologized. After complaining they lowered the milage fee from 1.19 c to 99c. Wow, we saved 6 dollars there, but haved to drive a longer distance!
renee g. on
Extremely helpful staff!
Frank C. on
My experience was less than below average due to the fact that there was a light snow in Madison and the U-Haul vehicles that I was driving did not have front-wheel drive or four-wheel drive. Therefore I slipped constantly.
PAT M. on
Excellent..friendly
Matt M. on
Nothing! The staff was awesome. Give them a raise and make sure they're taken care of!
TERESA S. on
Whole experience was great especially the price !! Only thing I wasn’t happy with is that they switched the pick up location 2 days before we were to pick up. Very inconvenient for us and probably added a extra hour+ to our mission.
david a. on
Really great staff.
CLAIRE G. on
N.A.
Brian M. on
The young lady (Manger, I believe) who helped me was fantastic. Very professional, courteous, prompt and overall just a nice / friendly person. Excellent support.
Paul T. on
All persons I met during my contact were friendly and helpful. Thanks for the good experience.
chris h. on
They said I went 67 miles in the pickup truck. I barely used 15 miles. It wasn’t properly verified. This is the second time U-Haul tried to screw me over on miles. They have gone downhill and super over charge you on their rentals.
Anika P. on
The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.
Amber W. on
I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank
Kelly R. on
Everything was great!
JAMIE T. on
I was very happy with the safety and dryness of the unit.
JESSICA R. on
Great experience, helpful staff!
Daren N. on
Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents
Janis O. on
Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul
Renee M. on
I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.
Bubacarr C. on
I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.
Andrew S. on
Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.
Ron D. on
Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.
Shoshannah E. on
This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.
DELBERT P. on
I have always been treated like a VIP at this location both by management and the great employees.
Essie J. on
The gate was easy to let people follow thru