I borrowed a flat bed car hauler from this Uhual, and I had accidentally done some damage to their product. I had paid for the insurance, but it was unclear of how things moved forward. I am hoping in the future, hoping I personally don't deal with it again, that they help walk me through what they do to get their equipment fixed and make sure I can be 100% off the hook. Though I am almost positive the insurance covers it all, I just wanted some more reassuring knowledge.Jordan I.
Customer Reviews for U-Haul Moving & Storage of East Madison
Madison, WI 53714
(Hwy 51 Cottage Grove Rd 1ext)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a fairly long wait to pick up the truck. I assume there was a staff shortage.joe K.
We got charged $70 for gas when the truck had a broken gas gage. We found out it was broken when it ran out of gas after driving it maybe 12 miles. We ended up putting in 12 gallons of gas (including putting gas in to get to to our new place, and then taking it back, which was only a few miles). When returning the truck, my husband told the employee what happened, along with the truck had balled tires. All the employee had to say was "ok." We will be calling tomorrow to get a refund. If we do not get a refund, we will be disputing the charges.Kristen B.
Customer did not leave a comment.Sue M.
The owner is who I mostly interacted with and he was a stand up guy. Very friendly and knows how to talk to a customer. I will certainly be coming back to this uhaul location specifically if I ever need storage in the madison area ever again.Kellin M. | Overall Experience
Nice people, great service, large selection. Everything you could want.Harlan G.
Haven't received my receipt yet, but the guys at the counter are awesome. In and out in less than 5 minutes. Very satisfied.John O.
Customer did not leave a comment.Ed G.
Quick friendly service!Ann B.
Customer did not leave a comment.Elizabeth H.
Customer did not leave a comment.Dugan M.
Customer did not leave a comment.Sheryl M.
Customer did not leave a comment.Scott N.
I find it very frustrating that I rented a truck and was required to keep a dolly and packing supplies attached to the wall even though I did not rent them. If I rent a truck, I should get use every square inch. This a a new practice since my last move and should be stopped immediately.JAMES D.
Demonte is excellent, he has helped me multiple times at the Atlas Ave Madison location. Thank you!CLEMENT S.
Customer did not leave a comment.GEOFFREY B.
Customer did not leave a comment.Daniel O.
It was a busy Saturday morning, but Wayne and the manager were very helpful, friendly, and efficient.Simon K.
Great staff.Kendall A.
Customer service was excellent!Alice S.
Customer did not leave a comment.Aaron H.
Customer did not leave a comment.LARRY O.
Process was super simple, thanks Wayne for letting me just park and walk away!Jeffrey B.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Eric S.
Great experience, staff were very helpful & friendlyHarlan G.
Add employees. Only one or two, and they were very busy.Peter R.
Online pickup was long and tedious, still had to wait in line even after checking in online. Truck didn't have a rampMichelle R.
Customer did not leave a comment.Ronald F.
Customer did not leave a comment.Ethan W.
Customer did not leave a comment.Myyer Y.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Sheila T.
Customer did not leave a comment.cheryl H.
Customer did not leave a comment.Mynda J.
Customer did not leave a comment.Amy H.
Customer did not leave a comment.James A.
The AC in the truck did not work. I didn't discover this until well after I was on my trip. The general manager at the location would not provide any discount or credit for the inconvenience.Tom K.
More employees working in the morning.jason H.
We returned our rental after hours so no interacting with staff there, but the after hours return process went fine and the place looked clean and organized.Katherine K.
Enter signsDANNY G.
Customer did not leave a comment.Erik H.
Derek did a fine job, was efficient and stayed on task despite the number of waiting customers. Hiring more like him at this location would be great. The return process was speedy. I was pleased with the equipment and service.Morris S.
What kind of company let's people reserve more equipment than they have available? What kind of insanity must you possess to let someone believe they have a truck ready for them but have no intention of having one ready? I had to drive an extra 3+ hours.Derek S.
Wait times were about 45 minutes, service was very slow.Rosalie F.
Horrible experience. Booked a 15 foot truck for noon yesterday. Wait in line for half an hour to get told the don't have the truck and the people who have it will be at least another thirty minutes. We waited until 2 pm when we were told they still don't have it and it would be another hour. So we ended up going with a 10 foot truck they had available, and had to make two trips and more work for ourselves because they were double booked. The man working at the desk was at least nice though.Karly L.
Customer did not leave a comment.Oswaldo G.
Customer did not leave a comment.Timothy W.
Have a 36 hour rental instead of only 24 hours, you guys skip to a two day keep which i didnt but oh wellCheng X.
Customer did not leave a comment.Anthony B.
Waited in line for an hour and a half to check in and pick up my online reservation. Only one staff for most of the time and a huge line, but the staff was very friendly. Additionally, one of the trailer lights was broken (missing the light receptacle completely) so the trailer did not have proper brake/blinker light function.Karl N.
They had one person working on one of the busiest weekends of the year. Stood in line for almost an hour. Uhaul also changed my pick up location last minute without contacting me so I didn't know until I showed up to grab the trailer and was told I needed to drive all the way across town to a different location.Hollie C.
Customer did not leave a comment.RICK Z.
Quick in. Quick out. Very quick return. Thanks for such good service!!!Dale H.
Customer did not leave a comment.CHRIS B.
Customer did not leave a comment.Brian E.
I called to have the reserved truck ready with the Trailer loaded and ready. We drove 2 hours to pick up a 15 foot box truck with car hauler. When we arrived it wasn't ready. We sat around for 45 minutes to get out the door. We then had to drive 2 more hours to get to our location. They had nothing available local for our circumstances. It would have been nice to at least been something closer to our destination. It may not seem like a big deal, however the 125.00 gas fill up made it much more expensive than anticipated.Aaron D.
Arrived early and helped immediately. Vehicle did the job I rented it for and return took while since site was very busy. Would do business with them again.Jerome S.
Elliot was greatMatt J.
Excellent experience. They really know what they are doing here. Made the truck rental very easy and stress free. Highly recommend.Eric H.
Customer did not leave a comment.Lori G.
Staff was polite, but e Chile was not at location - they literally had nine to very few vehicles. We were NOT notified ahead of time. Told to pick up at another location, then in our way to that we got a call to go to a 3rd location - because that truck â€œhad a flat tireâ€; please, that was an obvious lie. Finally after 1.5 hours of driving around we got our e truck - but it was way out of our way.James J.
Customer did not leave a comment.Carry N.
The employees did a perfect job. Smooth going in and out. Thank you!John S.
Have more help at the customer desk. Also, the credit card machine was not working as intended which caused a significant delay in completing the transaction, even though I had pre-registered for the U-Haul trailer.Edward S.
Customer did not leave a comment.James G.
Awesome job by everyone.Ryan N.
Always grossly understaffed. And checking is ridiculous.Thomas R.
Customer did not leave a comment.KENT S.
Staff were courteous and professional as always. Very helpful.Shirley T.
Customer did not leave a comment.Kurt J.
This facility alleges the vehicle was damaged while in our possession. We have not seen photos of the vehicle prior to our rental despite the manager alleging we were sent a text message when the contract was signed. Vehicle was not inspected until 4 hours after we dropped it off either. It doesn't seem like the facility can confirm when the damage really occurred but still charged us $150. We are very unhappy with the experience and will be taking this matter further.Daniel H.
Customer did not leave a comment.Chris B.
Great serviceCAROLE B.
Customer did not leave a comment.Frank B.
Customer did not leave a comment.DENNIS M.
Quick drop-off and email reciept. Can't ask for much more than that.Bruce A J.
Customer did not leave a comment.Jay G.
The owner was very helpful and able to answer all my questions. Very professional and friendly.Noel M.
Free coffeeMICHAEL Z.
Customer did not leave a comment.Greg H.
Not enough staffken M.
I was over charged for my rental. Every time I try calling the line disconnects while I'm on hold.Sarah B.
Despite being busy, I was taken care of promptly, professionally and courteously.Gordon G.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Dana C.
Customer did not leave a comment.alvin G.
Not a thing. Somehow my truck rental was cancelled and the Atlas Circle facility accommodated me on the spot with the same size truck I requested.Caroline S.
Customer did not leave a comment.loretta S.
Customer did not leave a comment.Daniel S.
Everything was great and the people were very helpful!Arthur M.
Customer did not leave a comment.Earl M.
Easy check in and helpful.REGINALD G.
Customer did not leave a comment.Deb O.
Don't allow smoking in vehicles.Erik T.
ThÃ© agent was very rude! His hand was bleeding and he had blood on my reservation sheet and handle my driver license with that bloody hand! When I requested that my driver license need to be cleaned, he had a very disrespectful attitude ! I will never got back to his store! You can look at my record, I'm a very good customer and rent a lot from that store! He never clean his hand and put a bandage on his bleeding hand! I'm a nurse and I was very uncomfortable with this situation! He handled the truck key and the paper with his bloody hand! I certainly hope I did get blood pathogens contaminationISMAEL F.
If they wouldn't charge $100 for returning it to a different site. But otherwise everything was great!Johan C.
Overall it was fine. The capacity of the gas tank should be clearly displayed so the customer doesn't have to guess how much fuel is needed to get it back to the starting level in order to avoid paying your ridiculous price for gas. The material of the steering wheel had started to deteriorate and left a tacky residue on my hands. The sun visor was not attached on one side, causing it to droop in front of the windshield. The back bumper (the metal step before the bed itself) gets extremely slippery when wet. Better textured metal or some sort of non-slip surface would be much safer.Sterling M.
Make the cost of the services less.Loretta W.
Customer did not leave a comment.Samantha J. | First Impressions
Staff member was very very helpful and explain things very well.Lucinda T. | First Impressions
It would be nice if storage was pro-rated when moving out. If you are moving and go one day past, you are charged for entire month.Arthur M. | First Impressions
All the way around 7 Gold Stars with Diamonds on top for Harold and Mamuth. They did an absolutely outstanding job every time when I rented.storages, all sizes of trucks and trailers on several occasions. Many thanks and and many blessings to them!MARIUS F. | Overall Experience
Wayne has always been so helpful and accommodatingRANDY V. | Overall Experience
All in all a good experience except the price seemed a little high for storage.Louis L. | Overall Experience
While every single person I met at this location was very helpful and professional. Especially helpful, kind, knowledgeable & efficient was MAHMUT. MAHMUT went above & beyond to help me logistically with moving arrangements, Appropriate storage and cost. I am very grateful for his kindness & help!!Cynthia K. | Overall Experience
Customer did not leave a comment.John B. | First Impressions
Mahmut was extremely helpful, efficient & was so very helpful in helping me streamline storage, truck rental & best cost effective move options. Amazing help! Thank you! All the staff at this store go ABOVE & BEYOND TO HELP, each & every time I’ve come to the store.Cynthia K. | First Impressions
Customer did not leave a comment.Ladeonna L. | Overall Experience
Customer service was awful. Very slow and unprofessional. Lazy employeesHeather C. | Overall Experience
There is a person named Wayne at this location. He’s fantastic and made my moving experience less stressful. Bog shoutout to Wayne!Justin J. | First Impressions
Awesome, amazing and outstanding storage facility! It was nice and easy to use as well as incredibly convenient. My belongings were in good hands for the time that I stored my belongings there. Thank you very much.Kathryn R. | Overall Experience
Wayne is great guy. Thank you. Disappointed we still haven't received email with final bill for final moving truck charges.James C. T. | First Impressions
Customer did not leave a comment.Tazuko F. | Overall Experience
Customer did not leave a comment.Nicholas G. | First Impressions
Customer did not leave a comment.jeff g. | Overall Experience
Hornet nests in outdoor storage area. Got stung. Had to buy hornet spray and knock down nests.Bryan S. | Overall Experience
I have always had great service at this U-Haul storage facility. Everyone knows me from previous storage stays and so it is great to work with people you know.Ellen C. | Overall Experience
Customer did not leave a comment.Brian W. | Overall Experience
Great place friendly staff. Thank You for outstanding service would highly recommend you.Daryl F. | Overall Experience
Customer did not leave a comment.TAYLOR H. | Overall Experience
Had to wait a long time. Need more employees, Phone service is horrible, was on hold for 96 minutes and still no one answered the phone. had to make a unnecessary trip. Very disappointed with the situation. So had to go to the counter, Line was long so waited for 20 minutes again.SANCHALI S. | First Impressions
I booked two weeks in advance. This review is for the Warner Park location. I show up exactly as planned and am told they have 0 units. Planning a move is difficult and stressful. If you are able to book a unit online it should be available. Or call me. You can’t even call the location. I was on hold for hours a couple of times, then you get routed to central booking, and they know nothing. It was horrible. Don’t ever bother.Jason L. | Online Move In
My visit could not have been better. After a long day of moving and organizing it was nice to sign up and be on my way. Both gentleman received my dry sense of humor and made my day with great customer service. 👌🏾Rodney J. | First Impressions
Very nice and sweetLadeonna L. | First Impressions
Customer did not leave a comment.Simone H. | Overall Experience
Customer did not leave a comment.TAYLOR H. | First Impressions
Had rented a u haul and storage. Couldn't return truck because could access storage unit system down. Had to go to different location then planned. Higher prices man was rude. VERY DISAPPOINTED HAVE USED UHAUL MANY TIMES WORST EXPERIENCE EVER...CHERYL F. | First Impressions
Customer did not leave a comment.Matthew B. | First Impressions
Staff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. Thank you!Abigal B. | First Impressions
Customer did not leave a comment.Dorothy P. | Overall Experience
I have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.Ellen C. | First Impressions
Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).Dominic H. | Overall Experience
Customer did not leave a comment.STEPHEN S. | Overall Experience
Best center that I have ever rented fromGENE V. | First Impressions
The young lady at the desk Ann was always extremely helpful!!Kerry G. | Overall Experience
Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.AUDREY L. | Overall Experience
Everyone was VERY helpful, prompt, and friendly!!William N. | First Impressions
Customer did not leave a comment.Kevin F. | Online Move In
Customer did not leave a comment.david t. | Overall Experience
Dirty unit, was told there would be a lock on the door when I got there and there wasn’t. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don’t think worth the price per month that the unit costs.Evan M. | Online Move In
I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!Lucy B. | Overall Experience
Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.Angela M. | Overall Experience
I was personally impressed by the manager's personal relationship. A+Louis O. | Overall Experience
Customer did not leave a comment.James R. | Overall Experience
.James R. | First Impressions
Customer did not leave a comment.Syed R. | First Impressions
This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.Brianna M. | First Impressions
Customer did not leave a comment.Adrianna M. | First Impressions
The staff was very professional and courteous. The check out process was quick and seamless.Anika P. | Overall Experience
Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!Nancy W. | Overall Experience
Customer did not leave a comment.Curtis N. | Online Move In
Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaulDennis o. | Overall Experience
Customer did not leave a comment.Nancy W. | First Impressions
Customer did not leave a comment.James L. | Overall Experience
Customer did not leave a comment.ADAM T. | Overall Experience
U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.Edward F. | Overall Experience
Customer did not leave a comment.ELIZABETH F. | Overall Experience
Great experience, very helpfulMatt N. | First Impressions
Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.Wes N. | First Impressions
Thank you, for making everything painless ans stress free.dannassia p. | Overall Experience
The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(DAVID L. | Overall Experience
Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.Amanda P. | First Impressions
Very helpful staffMary W. | Overall Experience
I was very pleased with my storage.TERESA S. | Overall Experience
no need to commentLaquita w. | First Impressions
The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn’t force us to make a decision.DAVID L. | First Impressions
RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!Lisa h. | Overall Experience
I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.Paul B. | Overall Experience
I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.Paul B. | First Impressions
I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.Tazuko F. | First Impressions
It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.David U. | Overall Experience
GREAT JOB ALL.One happy customer.Bruce P. | First Impressions
Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.Martha T. | Overall Experience
Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.Martha T. | First Impressions
Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.Jeneile L. | First Impressions
GreatRICHARD B. | First Impressions
Everybody was very helpful when I called in to make monthly paymentsGLEN J. | Overall Experience
Very friendly and helpful. Will recommend to anyone who is moving from madison areaNadine J. | First Impressions
Everything was greatJeffrey E. | Overall Experience
The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.Anika P. | First Impressions
I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. ThankAmber W. | First Impressions
Everything was great!Kelly R. | Overall Experience
I was very happy with the safety and dryness of the unit.JAMIE T. | Overall Experience
Great experience, helpful staff!JESSICA R. | Overall Experience
Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documentsDaren N. | Overall Experience
Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haulJanis O. | Overall Experience
I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.Renee M. | Reservation
I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.Bubacarr C. | Reservation
Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.Andrew S. | Overall Experience
Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.Ron D. | Reservation
This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.Shoshannah E. | Reservation