Customer Reviews for U-Haul Moving & Storage of East Madison

7632 reviews

22 Atlas Ct   Madison, WI 53714
(Hwy 51 Cottage Grove Rd 1ext)

(608) 221-4277

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 221-4277

22 Atlas Ct
Madison, WI 53714
(Hwy 51 Cottage Grove Rd 1ext)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Free Coffee

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
5.0

Easy, no fuss, fast, easy to work with.

Daniel T. 
Rating:
4.0

Customer did not leave a comment.

Eric M. 
Rating:
3.0

Our truck shook if driven over 55 miles an our. This added an hour onto our trip being the speed limit was 70 mph for most of the trip.

Brent W. 
Rating:
5.0

Free Coffee

Michael Z. 
Rating:
4.0

Great customer service...good deal

John S. 
Rating:
3.0

The service people were average. I felt as if I was a distraction for them

Francis B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Keep the quality at this level, don't screw it up with supposed cost saving wild ideas.

bill B. 
Rating:
5.0

Customer did not leave a comment.

Pete D. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
2.0

The guy I got the truck from was fantastic. He was fast and helpful. The guy that I returned the truck to tried to tell me I had the truck for 3 days and I got it this morning at 11am!! I asked if he had the right customer and his respond was “I think I do?” I HAD TO DO THE MILEAGE CALCULATIONS MYSELF. Ridiculous. Need better staff. Also i never received my receipt in my email but he says he was going to send it. I wasn't even surprised by that either since I knew he was struggling trying to explain the charges to me.

Annette O. 
Rating:
5.0

Customer did not leave a comment.

SANDRA E. 
Rating:
5.0

Customer did not leave a comment.

Rudolph S. 
Rating:
5.0

Super simple . Dropped off and was quickly on my way

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

B R. 
Rating:
4.0

Some of the furniture mats were burnt/had holes in them. I don't think I should be renting items in that poor of shape.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Christine N. 
Rating:
5.0

Customer did not leave a comment.

Jacob Z. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

The comments I wanted to include have nothing to do with this location, just to be clear. They are for the dropoff location we tried prior to this one, 4726 E Broadway, Madison, WI. That site was closer to our location so we tried it first. When we went in to speak with someone about returning the trailer we were told to just drop it and someone would get to it. However, we wanted a receipt (proof that it had been returned and for our records). The man working the counter outright refused to give us one and would absolutely not do his job at all. The only thing he would say was that "if you want a receipt you can wait 2 hours and maybe I'll get to it". That location was absolutely terrible and I would not recommend it to anyone. The location on Atlas was great however and there were no issues at all.

benjamin L. 
Rating:
1.0

I spent time online pre- registering. Online stated my uhaul would be free if not ready or something. I got to location and nothing went smooth and had to start the process all over Annoyed

Essie J. 
Rating:
4.0

Perhaps you could number the parking spaces for the trucks.

Steven N. 
Rating:
5.0

Fantastic location and team. Very helpful.

ADAM S. 
Rating:
5.0

No problem

Tom H. 
Rating:
5.0

Customer rep was helpful, very friendly

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
5.0

All the guys at the Atlas Ave location were great!

Debra A H. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
3.0

The guy we spoke with and checked us out was rude. We had not done this before and he was not helpful... his tone and attitude was very inappropriate.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Taofiqat Olabisi S. 
Rating:
5.0

Great interactions with several staff throughout the process. Friendly and helpful.

Daniel B. 
Rating:
5.0

Better drive up signage closer to the road. It was a little confusing what entrance I should use.

joel W. 
Rating:
4.0

Mirrors on truck weren't adjustable.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

ANGEL S. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
3.0

Customer did not leave a comment.

DAVID O. 
Rating:
4.0

Location operates well. Lots of products available if you need them.

David L. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
4.0

Customer did not leave a comment.

ISAAC G. 
Rating:
5.0

Staff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. Thank you!

Abigal B.  |  First Impressions 
Rating:
5.0

Jason hill and Alex pope were terrific! Give them a raise!!!!!!

Deborah B. 
Rating:
5.0

The staff is AMAZING!

Reginald B. 
Rating:
4.0

Customer did not leave a comment.

Jarrett L. 
Rating:
5.0

Original location was Stuff and Store down the street. THEY WERE NOT OPEN!! I showed up at my reserved time and nobody showed up to work that day to hand out the keys! I went down the street and the boys there scrambled to help me out and get a truck. I was lucky that worked out. Things could have ended very badly if not.

Lauren C. 
Rating:
5.0

Customer did not leave a comment.

Sheridan B. 
Rating:
4.0

Customer did not leave a comment.

Justyne D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

I reserved an appliance dolly two day's expecting to be charged for two days. I picked it up on Saturday at 8:30 am and dropped it off on Sunday at ~11:00 am. I was only charged for a single day. I truly appreciate that customer-focused action by the attendant on duty when I returned the dolly. I will highly recommend this shop to anyone who I know. Thank you!!!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

parker S. 
Rating:
5.0

I set up my reservation online. Everything was ready for me as ordered to pick up. Return was efficient - great experience! Thanks!

Laurie L. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

I am generally pleased. Equipment had only 1 minor problem (dome light). Will probably use again in a couple of days.

David L. 
Rating:
5.0

Customer did not leave a comment.

Monica N. 
Rating:
5.0

The truck has a few issues noticed on the drive and after. It pulled to the right, as well as had a lot of okay and vibration of the steering. The odometer on the truck is also inaccurate. I notified of the first two issues, and a question on the third when I dropped the truck off. The staff member was extremely receptive and appreciative. I went back the next day (not to get credit, because I am not sure how to prove it) but to show (based of actual destinations and route, as well as mileage on caravanning vehicle) that the odometer was indeed of, but about 20% and should be checked. The staff member this time was polite, but not very receptive, possibly defensive and said he would relay it to the mechanical side...I do hope this gets mentioned and remedied, partly for accurate future billing but also because it might be a sign of a more significant issue.

Danielle R. 
Rating:
5.0

Your employee offered me a different trailer after we walked outside to hook up the trailer. The trailer I was going to take was full of snow. The other available trailer was not full of snow. Very good customer service. Thanks.

Steve M. 
Rating:
4.0

Things were much better when we arrived today to pick up our reserved rental. Helpful stall. A great improvement from last several times.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Edgar M. 
Rating:
5.0

N/A

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Dorothy P.  |  Overall Experience 
Rating:
4.0

Check in and drop off was very quick...only complaint was my truck was totally covered with snow and ice and had no ice scraper upon pickup. Employees very friendly

GILBERT N. 
Rating:
5.0

Very happy with the rental. Staff were helpful. Made the move easy.

Dan P. 
Rating:
2.0

i believe i was over charged and did not receive the $50 for my reservation being screwed ip

natasha E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
3.0

Your charges are not reasonable

Abdoulie B. 
Rating:
5.0

Just add FREE COFFEE

MICHAEL Z. 
Rating:
5.0

I have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.

Ellen C.  |  First Impressions 
Rating:
5.0

There was an ice problem with the initial truck so that the lift gate would not lock. They quickly got me another truck. Great service!

Ronald A. 
Rating:
2.0

Waited forever to be waited on. We had reserved the truck. It was covered in ice and snow. Not cleaned. We find these changes are new. We use this service several times per month. Very disappointed.

Mary D. 
Rating:
4.0

Person helping me was friendly and polite but it took 4 tries to complete my rental. I was asked 4 times to see my DL , 4 times giving my current address and phone number due to the employee having difficulty entering the information. I was patient even though I felt like leaving. Employee was calm although frustrated and was professional throughout

Rita B. 
Rating:
5.0

Had to leave before I could confirm my card with the gentleman. Please use the Summit Card to complete transaction. Thank you

Nicholas C. 
Rating:
3.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

Make so I can pick a closer location

Titus D. 
Rating:
4.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Luci H. 
Rating:
5.0

Nothing!

Timothy L. 
Rating:
5.0

Great personal service.

William M. 
Rating:
4.0

We thought we reserved a truck with a ramp. However, we were given a truck without a ramp. That made it much harder to move items like the refrigerator. However, the people were pleasant, and overall the process went smoothly.

Dwight C. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

The staff is super helpful.

andre M. 
Rating:
5.0

Customer did not leave a comment.

ellen R. 
Rating:
5.0

The service was wonderful. Everything worked the way they said it would. The service person was knowledgeable, very helpful and skilled at his job. The one minor suggestion was that one of the belt's ends on the car tow dolly was frayed and made is somewhat difficult to slide through the slot. That would not stop me from doing business with them again. Thank you Atlas Ave. U-Haul staff.

Martin J. 
Rating:
5.0

Customer did not leave a comment.

darrell H. 
Rating:
5.0

They had the trailer I needed at the time I needed.

Edward S. 
Rating:
5.0

Free coffee.

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
3.0

We had a one way rental when we booked over the phone. Very irritated that uhaul changed it to in town

Matthew T. 
Rating:
5.0

Nothing, I don't think it could have gone any better. Thnak you.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Awesome experience. Was treated with respect and dignity!

Cheryl E. 
Rating:
5.0

Customer did not leave a comment.

Madelyn H. 
Rating:
5.0

Agent was courteous and friendly and completed checkin process quickly

James B. 
Rating:
2.0

Even though we had made this vehicle reservation 5 days ahead we waited 20 min to be waited on on arrival. Then we had to find the vehicle in the lot and remove all the snow off of it before leaving

Mary D. 
Rating:
5.0

It takes time to rent. But worth the wait. Thank you

Thomas G. 
Rating:
5.0

Given that this location is quite far from where I used to live, this location would not be my first choice. However, the staff members there, especially the person who finally helped us get a truck was super awesome!! U-haul had switched my truck pick up location and the truck drop off location for the person renting the truck before me, with just an email. This led to confusion, delay, frustration, and two cab trips. Thankfully, the person at the desk managed to find a truck for us and saved the day!

Oindrila C. 
Rating:
3.0

the credit card I used there was compromised with fraudlent charges fortunately the company shut down charges

Gregory C. 
Rating:
3.0

Got charged 150 for appliance dolly that WAS returned and uhaul said wasnt maybe check a little closer before billing people.

Gloria L. 
Rating:
3.0

One way rentals issue-only requested the van for 24hrs and charged for three days, told this was policy. Overcharged, disappointing and this is not customer focused. What happened to only being charged for what you use? Will not rent again from UHaul.

Dustin S. 
Rating:
5.0

Always friendly, helpful and quick.

Bill N. 
Rating:
5.0

Customer did not leave a comment.

Wyatt S. 
Rating:
5.0

Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).

Dominic H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S.  |  Overall Experience 
Rating:
5.0

Best center that I have ever rented from

GENE V.  |  First Impressions 
Rating:
5.0

The young lady at the desk Ann was always extremely helpful!!

Kerry G.  |  Overall Experience 
Rating:
5.0

Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.

AUDREY L.  |  Overall Experience 
Rating:
5.0

Everyone was VERY helpful, prompt, and friendly!!

William N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

david t.  |  Overall Experience 
Rating:
3.0

Dirty unit, was told there would be a lock on the door when I got there and there wasn’t. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don’t think worth the price per month that the unit costs.

Evan M.  |  Online Move In 
Rating:
5.0

I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!

Lucy B.  |  Overall Experience 
Rating:
5.0

Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.

Angela M.  |  Overall Experience 
Rating:
5.0

I was personally impressed by the manager's personal relationship. A+

Louis O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Overall Experience 
Rating:
5.0

.

James R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Syed R.  |  First Impressions 
Rating:
5.0

This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.

Brianna M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrianna M.  |  First Impressions 
Rating:
5.0

The staff was very professional and courteous. The check out process was quick and seamless.

Anika P.  |  Overall Experience 
Rating:
5.0

Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!

Nancy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis N.  |  Online Move In 
Rating:
5.0

Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul

Dennis o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM T.  |  Overall Experience 
Rating:
5.0

U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.

Edward F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F.  |  Overall Experience 
Rating:
5.0

Great experience, very helpful

Matt N.  |  First Impressions 
Rating:
5.0

Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.

Wes N.  |  First Impressions 
Rating:
5.0

Thank you, for making everything painless ans stress free.

dannassia p.  |  Overall Experience 
Rating:
4.0

The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(

DAVID L.  |  Overall Experience 
Rating:
1.0

Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.

Amanda P.  |  First Impressions 
Rating:
5.0

Very helpful staff

Mary W.  |  Overall Experience 
Rating:
5.0

I was very pleased with my storage.

TERESA S.  |  Overall Experience 
Rating:
3.0

no need to comment

Laquita w.  |  First Impressions 
Rating:
5.0

The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn’t force us to make a decision.

DAVID L.  |  First Impressions 
Rating:
5.0

RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!

Lisa h.  |  Overall Experience 
Rating:
5.0

I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.

Paul B.  |  Overall Experience 
Rating:
5.0

I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.

Paul B.  |  First Impressions 
Rating:
5.0

I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.

Tazuko F.  |  First Impressions 
Rating:
1.0

It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.

David U.  |  Overall Experience 
Rating:
5.0

GREAT JOB ALL.One happy customer.

Bruce P.  |  First Impressions 
Rating:
4.0

Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.

Martha T.  |  Overall Experience 
Rating:
4.0

Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.

Martha T.  |  First Impressions 
Rating:
5.0

Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.

Jeneile L.  |  First Impressions 
Rating:
5.0

Great

RICHARD B.  |  First Impressions 
Rating:
5.0

Everybody was very helpful when I called in to make monthly payments

GLEN J.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Will recommend to anyone who is moving from madison area

Nadine J.  |  First Impressions 
Rating:
4.0

Everything was great

Jeffrey E.  |  Overall Experience 
Rating:
5.0

The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.

Anika P.  |  First Impressions 
Rating:
3.0

I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank

Amber W.  |  First Impressions 
Rating:
5.0

Everything was great!

Kelly R.  |  Overall Experience 
Rating:
5.0

I was very happy with the safety and dryness of the unit.

JAMIE T.  |  Overall Experience 
Rating:
5.0

Great experience, helpful staff!

JESSICA R.  |  Overall Experience 
Rating:
1.0

Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents

Daren N.  |  Overall Experience 
Rating:
5.0

Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul

Janis O.  |  Overall Experience 
Rating:
1.0

I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.

Renee M.  |  Reservation 
Rating:
1.0

I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.

Bubacarr C.  |  Reservation 
Rating:
5.0

Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.

Andrew S.  |  Overall Experience 
Rating:
2.0

Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.

Ron D.  |  Reservation 
Rating:
1.0

This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.

Shoshannah E.  |  Reservation 
Rating:
5.0

I have always been treated like a VIP at this location both by management and the great employees.

DELBERT P.  |  Overall Experience 
Rating:
4.0

The gate was easy to let people follow thru

Essie J.  |  Overall Experience 
No reviews have been submitted for this location.

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