Customer Reviews for U-Haul Moving & Storage of East Mesa

161 reviews

6215-6247 E Main St   Mesa, AZ 85205

(480) 830-0150

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 830-0150

6215-6247 E Main St
Mesa, AZ 85205

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I think the facility could use more help.

Steve P. 
Rating:
5.0

Even though I rented the unit for a short period of time, the staff was helpful, unit was easily accessible and I’d I ever need to store anything again, I’ll certainly be back! Thank you.....

Judy P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
1.0

The store owner was so rude to me I could not believe it. Very disrespectful to customers.

Jacquelyn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH O. 
Rating:
5.0

Stop sending me emails

JACK D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
1.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Thx!

RODNE L. 
Rating:
5.0

Great job, very helpful.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

debbie D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H.  |  Overall Experience 
Rating:
5.0

Brian was extremely helpful! He was able to change the size of the unit I had booked on-line without too much difficulty. Thanks Brian....

Judy P.  |  First Impressions 
Rating:
5.0

For such a short notice Kris was very helpful and v patient. Thank you!

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Zylania P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Brian was terrific and very helpful

Richard B.  |  First Impressions 
Rating:
5.0

Carol is so helpful and friendly

PATRICIA H.  |  First Impressions 
Rating:
4.0

From time to time I observed homeless people in and around the facility. Carol concerned and very helpful regarding the customers needs & transactions with U-Haul.

Lawrence K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denis M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
2.0

Well you lost my driver lic and claimed you didn't. Will use budget from now on.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE H. 
Rating:
5.0

The staff was very helpful and knowledgeable. The equipment was very clean. I would definitely return as well as refer friends & family. Thanks For Making That Part Of My Move Easy, Katina Stinson

KATINA S. 
Rating:
5.0

Carol was great and went above and beyond to make sure we got our truck picked up and returned.

Randi T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Marjorie R. 
Rating:
3.0

Customer did not leave a comment.

Ann F.  |  First Impressions 
Rating:
1.0

It was fast and friendly. Won't go anywhere else.

R S. 
Rating:
5.0

Customer did not leave a comment.

randy C. 
Rating:
5.0

Customer did not leave a comment.

Jack O.  |  Overall Experience 
Rating:
5.0

Carol was friendly, caring and great to work with.

Michael Y.  |  First Impressions 
Rating:
5.0

Friendly staff According to a employee there was a lock on my space that had to be cut off for me to occupy the unit

Mary N.  |  First Impressions 
Rating:
5.0

The MANAGER when I checked was so very nice and polite to me I checked out on January 15 th I would definitely use this facility again THANK YOU VERY MUCH !!!!

Jacquelyn H.  |  Overall Experience 
Rating:
2.0

Get more help

JOSHUA M. 
Rating:
5.0

The staff was very friendly and efficient. My husband and I felt taken care of.

DeAnna H.  |  First Impressions 
Rating:
5.0

Manager (carol?) was helpful, knowledgeable and her associate (lupe) was great also.

gaytha b.  |  First Impressions 
Rating:
1.0

Awful... paid a lot of money and horrible experience overall in both AZ location and GA location

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Lionel H. 
Rating:
5.0

Customer did not leave a comment.

Matthew T.  |  First Impressions 
Rating:
5.0

They are awesome!

Stephan K.  |  Overall Experience 
Rating:
4.0

When going after office hours i would see people inside units. It looked like they were living in the unit but when I would walk by they would leave right away. Other then that all my items were safe and the storage units were very clean.

Lucas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delmar L.  |  Online Move In 
Rating:
5.0

The best storage facility by far! Convenient and easy access to storage. Climate control huge bonus with hot summers in Phoenix/Mesa area. Very clean and free use of carts and mattress carts as well a nice plus. On top of it, pricing was as low or lower than I could compare. Staff very friendly and helpful. Highly recommended.

David C.  |  Overall Experience 
Rating:
5.0

Loved working with manager Carol, Chris and Robert. Caring, helpful and hands on people work here. Very nice place.

Christel A.  |  Overall Experience 
Rating:
5.0

everything was good

LAFAYE J.  |  Overall Experience 
Rating:
5.0

Very professional staff, caring and willing to take care of loitering guests outside of the facility. Very clean, and secure location!

Shanna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexander r.  |  First Impressions 
Rating:
5.0

easy access to loading area, carts available

Kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
5.0

The only complaint I have is the issue of the carts. For the last several weeks the carts keep disappearing. When I first reserved my units there were 6. On average there have been as little as 2 carts available when there should be 6 and this is when no one other than myself is at facility. Maybe put a tracker on the cart to find where carts have gone or stolen.

Esther G.  |  Overall Experience 
Rating:
5.0

The staff was great as well as the facilities and security of units. The only thing that I didn't like was when I signed up for the unit it would have been nice to give me the option to pay the extra money to be able to access it 24hrs, which it was never even known to me until after my move was already done.

jamie u.  |  Overall Experience 
Rating:
5.0

The worker was there 35 minutes before they were scheduled to open which was VERY helpful as I was ready to move in and I wouldn't have been able to yet if she wasn't there to help unlock the unit as well as the sliding doors, I didn't realize the unit was locked and started unloading my U-Haul truck and she was there just in time!

Kristine S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Igor R. 
Rating:
4.0

I was disappointed with the staff where my uboxes were stored. Staff was not helpful, they didn't put my boxes out when requested, and often times they wouldn't put them out because they were short staffed.

Lisa Y. 
Rating:
5.0

Carol is a fantastic person!! She helped us sooooo much! She was so kind and very professional! She made our experience with u Haul absolutely fantastic! I would 💯 recommend this location and dealing with Carol and her staff was amazing!! I wish all places were exactly like this experience and had Carol for their help and manager.

Sherri D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tana R. 
Rating:
3.0

I was supposed to get a phone call when they were Here to pick up as my padlocks were still on due to living in an apt complex. No one called and they took the u boxes with my locks still on. Not too happy about that.

Lisa C. 
Rating:
4.0

Everything was great except that there was no lock in the unit as the email stated there would be.

Chalet F.  |  Online Move In 
Rating:
5.0

Carol was very helpful and made the renting process very easy.

Kenneth F.  |  First Impressions 
Rating:
5.0

Our storage experience was flawless. Ease, cleanliness, security, and especially helpfulness, and friendliness of staff, was exceptional. Highly recommend this location for indoor storage needs.

Leslie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

One of the best customer service experiences we have ever had!! Carol went above and beyond to help us when we were having difficulty finding moving help, can't say enough good things about the service we received from her!!

Bob T. 
Rating:
3.0

I put my stuff in a unit a week and a half ago. The employee said the system was down so they couldn’t sign me up with an agreement. They proceeded to take all my info down they would need to email me my contract but then proceeded to let me move my stuff into my unit. A week later, When i came back to get into my unit it had a second lock on it and i couldn’t get access to my unit. I went to the front office and they said i wasn’t in their system. So i re signed up and they unlocked my unit. 3days after that i came back and my access card i was given to the facility didn’t work. Which ment every time i opened my unit it set off an alarm. Then when i went to check out. I again was not in their system so i had to sign everything again just so sign out that same day.

Landon H.  |  Overall Experience 
Rating:
5.0

I was very unhappy with the U~Haul storage in Denver,Co. My box arrived before August 6 and they couldn't deliver it until after the 26th of Aug which put me over my 30 days.....they charged me for another months rent even though it was their fault and it was being delivered on the 31 of Aug.....VERY UNHAPPY.....I have used U~Haul many many times over the years but might have to rethink that before I ever use them again.....

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Raymond D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAFAYE J.  |  First Impressions 
Rating:
1.0

There was no communication. I got no contract. My stuff is ruined. I will be filing a claim. They told us our boxes were delayed and the same day I got an email saying they arrived. The link between moving help and uhaul is subpar. No one knows what is going on. Every time I called to get help I had to wait on hold for at least 20 minutes. I would never use uhaul again or recommend to anyone unless they want headaches and nightmares to deal with

Christopher W. 
Rating:
3.0

Communication was ridiculous. We spent many hours locating the U-box, getting it delivered and getting passed around from phone to phone and office. Assured of numerous things that never transpired.

gary K. 
Rating:
5.0

Customer did not leave a comment.

Deborah F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad A. 
Rating:
5.0

Customer did not leave a comment.

Katina M. 
Rating:
5.0

I have never used uhaul before and I hired movers to pick up my ubox and unpack it for me. The ubox arrived earlier than expected, which was great, and my movers were able to pick it up early, also great! What I didn't know was that I needed to let uhaul know that the movers were coming to pickup early, again because I've never done this before, and the woman from uhaul who called scolded me and told me I need to give 24 hours notice before the pickup can be made. This is all fine, and makes sense now, but the woman who called spoke to me like I was a child who misbehaved. I hope you have recorded lines so you can hear the way she speaks to customers. She could have conveyed the same information and had the same end result by being polite. Other than her phone call, everyone else I dealt with was lovely. From the woman who forklifted the ubox to my driveway in Boston, to the customer service reps helping me set everything up. Thanks!

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Peter I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
4.0

The floor at the storage entrance door could be a trip hazard. old door frames removed but concrete not patched very good or not at all.

John P.  |  First Impressions 
Rating:
5.0

Christine Connors was awesome! She was very knowledgeable, answered all of my questions & was very approachable. She went above & beyond when our keycard & passcode wouldn't work. She resolved the issue before the end of her shift & notified me the problem was corrected immediately.

ALECIA M.  |  First Impressions 
Rating:
5.0

The staff is very friendly and helpful I highly recommend using U-Haul Storage

Rebecca P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
1.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

lynn B. 
Rating:
5.0

Customer did not leave a comment.

rick H. 
Rating:
5.0

YOU WENT OUT OF YOUR WAY FOR NE AND I JUST WANT TO SAY I AMTHANKFUL. DAWN WILSON

Dawn W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob T.  |  First Impressions 
Rating:
5.0

Great experience

jason k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy K. 
Rating:
5.0

Best thought out plan for self storage. Very quick sign up at facility. Lady who assisted me was very friendly and arranged everything perfectly. Great rates, indoor (which is great with summer coming soon), self service carts (including one for mattresses, which is very nice). Facility extremely clean and great alarm system. Even if your storage is unlocked, once it unlatches it will set off alarm unless you swipe your key card at entrance. No contracts and 1st month free to boot. Everything very well thought out. Highly recommended for your storage needs!!

David C.  |  First Impressions 
Rating:
5.0

Excellent customer service :) thank you so much

Cynthia B.  |  Overall Experience 
Rating:
1.0

Have adequate well trained staffing. We were unable to pick up our u-box for 2 days due to inadequate staffing.

John M. 
Rating:
4.0

with electronic sign in and out we felt secure with our belongings left in our storage unit. So that was above the rest of the storage facilities in the area. One are of improvement is that we saw several times people we assumed were "living" there using the bathrooms and leaving them unfit to anyone else to use. These people usually had bikes for transport and would leave with backpacks and then return later in the day.

Sherri S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

I have come to discover that I receive only the very best customer service from every U Haul location I visit but Mathew Kirkbride at the Mesa storage facility was outstanding to work with and one of the most customer-friendly experiences I have ever encountered.

Peter B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin P.  |  First Impressions 
Rating:
5.0

Give Derek and the delivery ladies a raise. Those 4 people made my stressful move work seamlessly! Even though they have to work in the hood And deal with junkies all day at the warehouse they behave like true professionals. Kudos to them

Ryan K. 
Rating:
5.0

Give Derek a raise! His friendliness, attention to detail and last min schedule change accommodations made my Moving experience 1000% better then what it has been in the past. I will be telling everyone how great this location is as well as how Convenient your u-boxes are

Ryan K. 
Rating:
2.0

I had to return some mattress cover sheet but the manager Derek mentioned that he wasn't able to refund my credit which was odd cuz I had no problem returning cover sheets to other location and other staffs were able to process it.

Jane S.  |  Overall Experience 
Rating:
1.0

People living in the units, sharing access cards, doing drugs in the building in plain view. Worst experience in my 10 years of having a uhaul unit.

Lauren C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Very friendly and helpful staff. Nice, clean facility

Jerome M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Our move-in to our storage area went smoothly. It was great that you furnished dollies to assist,

Rollie H.  |  First Impressions 
Rating:
5.0

David Donkers was very professional and explained how to use access the rental property and my space in a clear and understandable way. He also assisted in the selection of moving materals.

Raymond D.  |  First Impressions 
Rating:
5.0

Xcellent service

Peter H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
4.0

This facility met my needs.

David T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

I've had the opportunity to interact with the site manager, David Donkers, on a number of occasions whether it's renting a trailer/moving truck or a storage facility. The service is outstanding.

William N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meagan M. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Patrica H. 
Rating:
5.0

Great folks to work with, the best!

Richard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suhmer M. 
Rating:
5.0

We were very satisfied with our storage locker and the people were very helpful. Thanks again!

Wayne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nam T. 
Rating:
5.0

GREAT!

Trent E.  |  Overall Experience 
Rating:
5.0

I spent way to much time on hold trying to get in touch with a U-box person. The online procedures is limiting. I would prefer to been able to schedule the pick up time and which u-box I wanted to pick up online.

Hubert M. 
Rating:
5.0

Awesome customer service very friendly facility very clean

Richard S.  |  First Impressions 
Rating:
5.0

Everyone at UHaul says, “Yes, I can!” First class customer service! I highly recommend them for all your moving and storage needs. Great prices too!

Corin S.  |  First Impressions 
Rating:
5.0

We were charged for a truck in Oregon by the movers. We were charged for a trailer in Arizona by the movers. I am not sure why this is not better communicated up front.

Dean G. 
Rating:
5.0

Friendly, helpful and thorough.

TERRY B.  |  First Impressions 
Rating:
5.0

Very personable,friendly and informative customer service. Clean, cool and new units. Well lite. Can't wait to start moving in. Would like to wait, just can't.

william p.  |  First Impressions 
Rating:
5.0

David and all others were very helpful. What can you do more. I don't know.

JOE D. 
Rating:
4.0

Derek was very helpful.

Valerie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

It was quick and easy process.

Lucas B.  |  First Impressions 
Rating:
5.0

All U-Haul rental places should be as efficient as this one. Customer service was a top priority they took care of all my needs. And with a smile on their face. Good job U-Haul of East Mesa

frederick t.  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable staff.

merrily a.  |  First Impressions 
Rating:
5.0

Mathew k & derrick Miller were so helpful respectful & made the last part of a stressful move in the afternoon Az heat easier. I don’t do the survey thing but I would be wrong not to point them out

Wade N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Very helpful. Explained everything, and answered all of my questions. Great customer service. Thank you

Mari H.  |  First Impressions 
Rating:
5.0

Good staff proffessional helpful

Stephanie Y.  |  First Impressions 
Rating:
5.0

An awesome experience with both U Box rental and my storage unit. I highly recommend this location and great staff!

Anthony B.  |  First Impressions 
Rating:
5.0

The friendliest U-haul facility I've found. A problem occurred with billing and I was charged a month of storage I should not have been. One call and the charge was removed! This is my go-to place.

LaMar K.  |  Overall Experience 
Rating:
5.0

Erica was awesome!! Quick and painless process

Tina G.  |  First Impressions 
Rating:
5.0

The representative that helped me was great

Erick L.  |  First Impressions 
Rating:
5.0

very friendly and knowledgeable people. the storage place was very clean and well kept.

PATRICIA H.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful. Friendly. Courteous ! I had am excellent experience. The employee that helped us name was Derrick and I have to say. Great job! I think you sold provide 2 key cards

Stefanie S.  |  First Impressions 
Rating:
5.0

The guys were Super Helpful and very polite. Thanks for making me feel important.

Cindy M. 
Rating:
5.0

Best customer service we have ever received at Uhaul or any other storage facility from employees and managers.

Luis D.  |  Overall Experience 
Rating:
5.0

Manager and staff very helpful. Good customer service.

Patrick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Staff was amazing!

Aubrey H.  |  Overall Experience 
Rating:
5.0

A little confusion transferring the boxes from Tempe to this location but staff handled it.

Patrick D. 
Rating:
5.0

Very helpful and easy to work with

Vern B.  |  First Impressions 
Rating:
5.0

Very polite and professional. Also helpful. The employees make you feel welcome as soon as you walk through the door.

Jennifer B.  |  First Impressions 
Rating:
4.0

Patience was very helpful and great to work with! I gave 4 stars instead of 5 stars due to the access hours. This is a new facility, so entry was only available during regular business hours.

Janice C.  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable, had everything i could possibly need

Aubrey H.  |  First Impressions 
Rating:
5.0

this place is very clean and the staff here are some of the best iv;e seen in the industry it is locate on Main st Mesa which makes it a very easy bussiness to locate .

Mark M.  |  First Impressions 
Rating:
5.0

Patience displayed great customer service skills! So far my experience with U-Haul has been a pleasure!

Janice C.  |  First Impressions 
Rating:
4.0

Still under construction

stephen m.  |  Overall Experience 
Rating:
5.0

Very helpful, and efficient. Good to do business with.

Marcia l.  |  Overall Experience 
Rating:
5.0

Very cooperative and helpful.

GARY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patt N. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

ronda H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top