Customer Reviews for U-Haul Moving & Storage of East Providence

Rating:

5.0

Allways when I call they available to reference me to others Uhual when they don’t have the truck or trailer I need. So nice. 👍🏼 all trucks are cheaper in gas than my trucks.

Rating:

5.0

Great customer service

Rating:

5.0

These people who work here are great. They are quick to help and they have a very good selection of trailers! Best UHaul experience I’ve had.

Rating:

5.0

I didn’t see a fuel tank capacity on gallons on the truck or the contract. This would be helpful when refilling the gas to where it was when received. My truck was delivered with a quarter tank and I had to guess how many gallons to refill. I was lucky, but at the current gas prices , this would be a courtesy to customers. Otherwise a great experience with this location, and why I keep coming back for my rental needs.

Rating:

5.0

The people at the broadway location were excellent. They were extremely helpful, knowledgeable, and kind. They make it very easy.

Rating:

5.0

Very friendly staff, this goes for all my recent haul visits. They were gentle, explained every question and were cool people. I would visit again.

Rating:

1.0

They took several weeks to process my move-out request and even nearly charged me for an additional month of rent while it was pending. I had to call several times to speed up my move-out.

Rating:

5.0

Highly satisfied and the two guys working did an excellent job. They were very busy and could have probably used some help but they handled it excellently and professionally.

Rating:

5.0

Great staff (multiple times). Fast, friendly, efficient.

Rating:

3.0

I didn't have a lot of interaction here, just dropped off the key and left.

Rating:

2.0

I made a reservation several weeks before i needed the truck.. the week of, my pickup location was changed by U-haul to a further away place which botched up all the logistics of the plans i had laid & the schedules of those helping me.Also it would incur more costs since it was far away and you charge by the mile. I was told that the truck i reserved wasn't available at the location. Meanwhile, when i pulled into your parking lot to pick up the cargo van that i was forced to downgrade to , I saw several of what i had originally ordered sitting on the parking lot.... So, I had to cancel and make a different reservation for a smaller vehicle which made the move more difficult because certain items wouldn't fit and had to be disassembled & then put back together again after unloading. Not happy with the attempted "switch & bait". However, your emplyees were polite and professional

Rating:

4.0

The cargo area of the rental van still had debris from the previous rental.

Rating:

5.0

James Quittin was great. Great asset to the company.

Rating:

4.0

The place is clean and the employees are reliable. I am satisfied for the service

Rating:

5.0

Nothing! You're pretty much perfect! Thanks so much!

Rating:

5.0

Trash in trailer otherwise great experience. Great staff.

Rating:

5.0

Excellent service

Rating:

5.0

Nothing. Continue doing with the excellent job

Rating:

5.0

Efficient processing. Good experience overall.

Rating:

5.0

Very helpful staff

Rating:

5.0

It was not clear if I had to talk to someone to turn in the equipment or not.

Rating:

5.0

Booked my rental, picked up and returned it with no hassle!

Rating:

5.0

All went perfectly well! Thanks!

Rating:

4.0

None

Rating:

2.0

the staff were lovely and helpful but the facility was dismal. For the entire month I was using a unit, there was a stained and mouldering mattress in the hallway of the building. My items took on a musty odor that has been challenging to clear. So not my usual experience with UHaul storage spaces.

Rating:

2.0

I paid for 20 miles and only put about 8 miles on the truck and i asked if i would be reimbursed for the miles i had already paid for and i was not. Terrible customer service.

Rating:

5.0

Excellent service picking up and dropping off and the trailer was just right for the jobs. Thanks

Rating:

5.0

I didnt catch his name but the boy with the earrings was super nice and helpful- even backed my car off the trailer for me. SO if he gets to read this- thanks again you’re best in the biz

Rating:

5.0

Quick and easy process. Thank you.

Rating:

5.0

Excellent customer service 😊 You don’t see that to often.👏

Rating:

5.0

Repeat customer due to such a great experience last year. Easy drop off and pick up. Clean trucks. Very helpful, friendly staff. Easy access location. Nice, clean facility. Smooth process. Very happy customer. Highly recommend! A+++

Rating:

5.0

Staff at this location are excellent. I was having an issue with the app double charging me and had to go into the office. Staff corrected the issue quickly and had me on my way. Always recommend this location when someone mentions needing a truck.

Rating:

2.0

The staff was friendly and courteous. Truck had minor papers behind seat when retrieving truck. Dissatisfied with service due to I have always used uhaul for military discounts when moving and unfortunately this location did not provide that discount. I will be rethinking who I choose for service in the future unfortunately now.

Rating:

5.0

I rented a U-Box here for a long time and a truck recently to move my things out. The staff tended to be quiet, which can sometimes give the wrong impression. But they were always well-informed, efficient, polite and treated me very well.

Rating:

5.0

James was exceptionally fantastic. Every time I called I would speak with him and he always helped me out. Even when I would go in person and he was there he was always amazing.

Rating:

4.0

The van rented smelled of past smokers- which if you have fabric furniture in it is a problem My biggest complaint would be that the young person behind the desk when I came to check out the van was interrupted by a phone and instead of answering “U-Haul can you please hold” they took the call and was on the phone for 7 to 8 minutes? I’m standing right there. Any phone calls should be placed on hold

Rating:

3.0

The van was not vacuumed out, your staff did not go over anything with me from the starting mileage to the start time. Very off putting when I returned the van your staff member was ok you are all set an I replied no I am not I want to know what the end mileage and to make sure the gas was correct. Staff member gave the impression they did not want to be their... over all they need to improve their customer interaction.

Rating:

4.0

Van was very messy in back and mat protected ripped. Also oil charge light was on. This is third van I have rented that started that.

Rating:

5.0

The uhaul smelled disgusting. Horrible smell of cigarettes.

Rating:

5.0

The truck barely stopped. The brakes were horrible.

Rating:

5.0

Everything was great.

Rating:

5.0

We filled the tank just before we returned it but you charged us anyway

Rating:

1.0

Didn’t even bother to continue paying on the unit because everything I owned was covered in thick layers of mold because every time it rained there was puddles inside of the U-Haul facility so much for climate controlled right

Rating:

1.0

Employees are dishonest

Rating:

5.0

Gave me good service

Rating:

4.0

I rent regularly from this facility but this van was full of wood chipping and lots of fur in the front cab.

Rating:

4.0

All's good Thx

Rating:

5.0

James was so very helpful through move in and move out. Kudos to James

Rating:

5.0

Good service

Rating:

1.0

Van not clean. Contract from 11/14/2025 simren patel. Then mail for Kaleb almeida. There were spoons knifes fork and slate and pepper.. Van stunk of pot covered by a strong peppermint smell. Also told at the counter I had to take the insurance. I told persons atthe counter I rental a lot and I have never heard of this. I asked to speak to the manager/ person tried to call no one picked up. Counter person tried to call a different manger no one picked up. So in summary Van stunk of weed / wasted a bunch of time a counter regading insurance. Van fithy.

Rating:

1.0

We were overcharged for mileage. We drove the truck locally for only 12 miles but we were charged double . The truck was also not clean so we took care of it. The representative tried to push extra insurance as mandatory although my policy covered the vehicle.

Rating:

5.0

Knowledgeable staff A+++

Rating:

4.0

I hooked up the chains because it looked like your employee didn't want to bend into the snow. I think he should have said i will hook it up and you double check. It was my knee that got wet and then traveled with a knee that was wet. I would prefer him to have the wet knee or a card board to put on the ground to keep the knee from getting wet.

Rating:

4.0

Only left due to financial difficulties.

Rating:

1.0

I had a storage for many years I just recently got my stuff out of the storage and it was mouse droppings everywhere on my furniture. It was totally disgusting. I would not recommend anybody to use that storage agency and I pay $214 for my stuff to be ruined by mice. and they went up for maintenance but in cleaning, but what were they cleaning if I had a whole bunch of mouse droppings in my unit?

Rating:

5.0

Thank you we appreciate everything you did in our time or need after the devastating tragic loss of my daughter

Rating:

2.0

They auctioned off my storage unit when they were supposed to call me before had my foot amputated my grandson, and my mother‘s things roll in there and my Christmas tree for years didn’t really care about anything else except my grandson mother’s things because they have deceased sentimental 💔😞😭😢

Rating:

5.0

Any questions are answered by the team at the rental agency quickly and efficiently.

Rating:

5.0

I’d rent from you guys again!!!

Rating:

3.0

The staff is excellent, and the units are clean and accessible. The only problem I had was that the renter of the unit above mine had something leaking oil into my unit, damaging my things. There was no way to correct this over a whole year, and I gave up and moved into another unit of the same floor, but without dripping oil.

Rating:

5.0

This place is clean and secure and the people who work here are professional and knowledgeable. I will return here for other services in the future. Highly recommend!,

Rating:

5.0

Everything was great and easy to access. My only complaint with having a second floor unit and no elevator is having to haul the furniture up and down the stairs. Good thing I am strong enough and have a young son to help me.

Rating:

5.0

I have used this U-Haul office on a few occasions. The staff are consistently helpful, friendly, polite and professional. The equipment is well maintained.

Rating:

5.0

I have used U-Haul before

Rating:

5.0

The people working on the morning of Wednesday, March 12th were professional, friendly, helpful, kind. I was impressed and would return here anytime.

Rating:

5.0

Excellent service

Rating:

5.0

James and his staff have always been incredibly helpful during my time renting a storage unit. Highly recommend!

Rating:

4.0

It's a storage unit. The desk is always busy with customers who seem to be outrageously demanding, and unaccepting of information they get from a very nice staff. (must be the location, the Cumberland facility ran more smoothly). The fact that the location is more difficult to travel to because of the recent bridge construction, I would not recommend that particular site. I could have emptied my unit a while back, but dreaded traveling through the RT195 mayhem.

Rating:

5.0

James was very helpful and informative. After meeting him, I feel very comfortable choosing this facility for my storage needs. He is a real professional.

Rating:

5.0

The Manager at the East Providence location was absolutely helpful and had my storage unit ready for me with minutes. Customer service was excellent and I would recommend this location to everyone who wants excellent customer service.

Rating:

3.0

I closed my unit because of raising prices and mouse droppings covering my belongings. I also discarded a mattress and boxspring related to mouse droppings. The gentleman that helped me when I closed my unit reimbursed my last month. The staff was always friendly and courteous. The app was also convenient for payment.

Rating:

5.0

Yes I'm waiting to hear why your place advertised a 10×10 storage unit for 164.95 per month with climate control and I was charged 194.65 per month? I'm waiting to hear from the district manager. Thank you in advance for your time. Tanya Ney

Rating:

5.0

Both workers super friendly / helpful

Rating:

5.0

James was professional, personable, and knowledgeable, making working with him a quite enjoyable experience. Our storage space is clean and the right size, with the only downside being its second floor location, but that could not be helped. I also like the card check-in/check-out set-up.

Rating:

4.0

Overall the experience was very good. My only complaint would be having to climb stairs to get to our particular storage space. That is/was not ideal. For that reason I can't give my overall experience five stars.

Rating:

5.0

Great experience from start to finish

Rating:

4.0

Could use more help behind the counter

Rating:

5.0

Very clean and spacious,

Rating:

5.0

Best storage service I’ve had over many years. Cleaned it out yesterday after several years of use. Was sad to see it go!!

Rating:

2.0

No prorated and limited access to the storage in this evening. 6 am to 9 pm access is best due to many of us work 8 to 5.

Rating:

2.0

Prorated is important because of people like me having financial hardships needs every cents if not used. I’m disappointed that I couldn’t use prorated money after using only few days out of 30 days. Access to storage sucks. Closing at 7 pm after all we get off at 5 pm from work. This is a no brainer!!!! Make it 9 or 10 pm make more sense than 7 pm.

Rating:

5.0

Landed here on a one way trip from down south and James & Arez was cool, helpful and resourceful. No complaints

Rating:

5.0

I have had my storage units for quite some time at this uhaul facility. I have known some of the staff for a long time. They are knowledgeable and kind. This uhaul bathroom is very clean.

Rating:

3.0

It would have been more convenient to be able to pick the location of the storage unit on a map of the building. There is a musty smell inside. Please check for mold. One of the fans seems to be loose and makes a lot of noise. Last time I was there I didn't hear it, so maybe it was already fixed. A bathroom would be an amazing addition.

Rating:

5.0

James 💯

Rating:

5.0

The young man working on Saturday March 25th, 2023 was a great help, he was nice and very respectful

Rating:

5.0

Very helpful and knowledgeable

Rating:

5.0

I really like the workers at East Providence

Rating:

4.0

A light in the storage would be great.

Rating:

4.0

Entrance to unit to small for all furniture

Rating:

5.0

Really nice people. And, a great facility!! Will use again.

Rating:

5.0

Good costumer service

Rating:

1.0

The facility had promised to store my keys in it safe, as a document it in an email. The reason for this was that I was not present when my things were stored. Rather, movers moved my things into storage because I was out of town. The facility lost my keys, and I had to pay $100 for a locksmith to come while my movers waited to open the lock.

Rating:

5.0

Staff is super helpful and friendly.

Rating:

5.0

Great customer service the most stress free part of my move experience

Rating:

2.0

I had spoken to someone twice that I could not afford to pay for the unit any longer and my information was ignored and now over one year after clearing out my unit and not paying. I am still receiving a bill for thousands of dollars and continuously harassed by one of the managers after I explained my situation. If I have a financial hardship and can't pay. How do you think that is suddenly going to change. And after I had already emptied out the unit and left my keys with your associates. They screwed up and I get blamed for it. It's bad enough that when you come into the office you can't get anyone to acknowledge your presence, nevermind help you. Your business is good but individual people are so incompetent and customers should not have to suffer for their lack of professionalism. Please do better.

Rating:

5.0

Staff went above and beyond to assist ! Thanks !

Rating:

5.0

Everything was perfect!

Rating:

5.0

Nice storage facility

Rating:

5.0

Very accommodating !

Rating:

3.0

Mold issue

Rating:

5.0

I was very surprised I could get one in the time I needed and the size I wanted!!!

Rating:

5.0

Great Licatuon

Rating:

1.0

So. First I go there and it takes over 15 minutes to get a checked in (there’s only one guy ahead of me). That’s not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn’t really try ans help me find a bigger one. And THEN the doors wouldn’t open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like “idk I guess they’re broken”?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommend

Rating:

5.0

I said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.

Rating:

5.0

Consistently great service. Thank yoU!

Rating:

4.0

I want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would’ve costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren’t we addressed then? We would’ve immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would’ve went elsewhere.

Rating:

4.0

Just exactly what you expect: good!

Rating:

1.0

Terrible customer service. Not helpful. Didn’t tell you that you don’t have 24 hours access or that their access isn’t working at this time. Looking for storage elsewhere

Rating:

2.0

Go to h3!!

Rating:

5.0

By far, the absolute cleanest and secure of anyplace I’ve ever seen. The people behind the desk where always awesome and helpful especially Ray.

Rating:

4.0

Disappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.

Rating:

5.0

Great facility- clean and easily accessible

Rating:

5.0

Very nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.

Rating:

3.0

There was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they’d have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That’s not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn’t working. He said he couldn’t because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We’ve since moved to another facility in the area & are having a much better experience. Unfortunately, I don’t see myself ever using UHaul again.

Rating:

2.0

The staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.

Rating:

5.0

very cordial and helpful.

Rating:

5.0

The lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.

Rating:

5.0

Our agent was extremely friendly and helpful

Rating:

1.0

Second floor with no elevator! Are you people out of your minds. Never again. Never again.

Rating:

3.0

The lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn’t happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.

Rating:

5.0

great people working at a tough time

Rating:

5.0

Very easy to use and safe. Even though I was moving during the coronavirus outbreak the employees at this location helped me with my move by answering questions and giving information whenever possible, making my move and storage even easier. Thank you!

Rating:

5.0

Ray and Jordan where the best at customer service. They where the best give them a raise!!!!

Rating:

5.0

The guy at the counter was great. Thanks

Rating:

5.0

Great service thanks rosa ceballos.

Rating:

5.0

Service was good

Rating:

5.0

Thank you for a great experience.

Rating:

5.0

All went well. Thanks for your help.

Rating:

5.0

They were great!

Rating:

5.0

Good

Rating:

5.0

thats great

Rating:

5.0

I was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.

Rating:

4.0

Friendly staff and clean facilities. Use of storage facility was easy.

Rating:

1.0

Very disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.

Rating:

5.0

xxx

Rating:

1.0

the card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.

Rating:

4.0

I was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late charge

Rating:

1.0

Vehicle was fine, but storage was disaster. 401-286-3267 cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.

Rating:

5.0

I enjoy the staff members! Very accommodating !

Rating:

5.0

I was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.

Rating:

5.0

Our storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.

Rating:

4.0

Fine

Rating:

5.0

The storage rooms have no lights. But other than that great service.

Rating:

5.0

I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.

Rating:

3.0

The price went up way too fast... from 49.95- 74.95 in less then a year! I had to pull out!

Rating:

4.0

No comment.

Rating:

5.0

The staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.

Rating:

4.0

Excellent customer service, very friendly and helpful.

Rating:

5.0

Only wish it had an elevator or ramp..otherwise 👍

Rating:

3.0

I was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.

Rating:

5.0

Overall a good experience. If I ever needed a storage container I would come here again.

Rating:

3.0

I noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.

Rating:

5.0

It is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.

Rating:

5.0

Great

Rating:

1.0

Worst run company I have ever done business with.

Rating:

1.0

I made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.

Rating:

5.0

Thanks Rey and Sam for great customer service during my rental move-in and move-out.

Rating:

4.0

.

Rating:

5.0

We will be using your facility again

Rating:

5.0

Helpful and friendly staff. I will definitely use again. Thanks for the great service!

Rating:

1.0

I arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.

Rating:

5.0

thank you

Rating:

5.0

Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect

Rating:

4.0

It was a good experience.

Rating:

1.0

Terrible customer service. Reached out to management and never heard back. Would never return.

Rating:

2.0

Some staff was rude

Rating:

4.0

The people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank you