Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wish their was a way we could have the E alert pop up during reservations process and allow you to pay it write then and their and solve issues with they come up
ANDREA C
Rating:
5.0
Great experience! Van was very clean and well maintained, customer service was great !
Holly B
Rating:
5.0
I wish that you had drive up outdoor units at this location
William J
|
Overall Experience
Rating:
5.0
Amazing service, thanks!
Jody C
Rating:
5.0
All went well at pick-up and drop off. Spent a total of about 15 minutes. All good!
Craig F
Rating:
4.0
Customer did not leave a comment.
Derrel H
Rating:
5.0
Customer did not leave a comment.
Larry K
Rating:
3.0
Very expensive for less than 4 hours of time. Will think again before renting from UHaul. Customer service was adequate instead of walking me out to the van he told to press the button to see what one lit up!
Mary W
Rating:
5.0
Customer did not leave a comment.
Richard F
Rating:
5.0
Keep up the good work!
LEONARD R
Rating:
4.0
It was unclear that there was a "back" where trucks were stored. I was busy searching in the front for my box truck, wasting valuable time.
Samuel Q
Rating:
5.0
Customer did not leave a comment.
Charles R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elizabeth G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald C
Rating:
5.0
I rent trucks here often for me business. James and the staff are fantastic. They truly make the experience as painless as possible. I suggest to everyone I know to use this location above anywhere else.
Brittany B
Rating:
5.0
Customer did not leave a comment.
Kathline L
Rating:
2.0
There was a homeless person sleeping in the driver seat when I went to pick up a 20’ truck at 9pm. Had to reschedule movers on short notice and aside from an apology there was nothing offered for the inconvenience.
Dipesh P
Rating:
4.0
Clean winshields !!!
david b
Rating:
5.0
Customer did not leave a comment.
Oliver S
Rating:
3.0
This was the 3rd site I was changed to for pick up. It delayed move in by 5 hrs. I went from a 20 minute trip for pickup to 1 hr 1 way. I was told I would get a refund/credit for my inconvenience. Will I?
Thomas L
Rating:
5.0
App failed every time to send me the code and doing so via browser failed once each time I completed uploading pictures of the truck and tapped next it the pictures disappeared leaving me to begin again.
Derick F
Rating:
5.0
Customer did not leave a comment.
David S
Rating:
4.0
Customer did not leave a comment.
BRIAN C
Rating:
5.0
Customer did not leave a comment.
Ellen C
Rating:
5.0
Customer did not leave a comment.
EDWARD W
Rating:
4.0
This was my first time using U-Haul services, and it was a fantastic experience from start to finish. The entire process—from booking the truck and renting equipment at very reasonable prices to hiring professional movers—was seamless and stress-free. The highlight of the experience was the moving assistance; the two young men I hired were absolutely incredible. They were efficient, professional, and hardworking, successfully completing my entire move and getting me to my U-Box in just three hours. Their help made a massive difference in preparing for my 2,000-mile trip back home to Texas. I am very impressed with the value and service provided, and I would highly recommend this location to anyone in need of a smooth moving experience.
Jene R
Rating:
3.0
The customer service was good. There was leftover trash inside the U-Haul rental and the moving blankets smelled like urine. Also didn't have a four-wheel dolly available for rent.
Jacob S
Rating:
5.0
Customer did not leave a comment.
PATRICIA M
Rating:
5.0
Customer did not leave a comment.
Kedrik K
Rating:
3.0
The check engine light was on when I picked up the truck and stayed on the whole time. I had 2 hand tucks not fastened in the back of the truck when I picked it up… no one looked in there before I got the truck. I drove approximately 10 miles and was charged $29 for gas that’s if not right!
BRIAN H
Rating:
3.0
Once again one person working 2 people ahead of me , but once he got to me it was pretty seamless
Joseph T
Rating:
5.0
Customer did not leave a comment.
Thomas T
Rating:
5.0
Customer did not leave a comment.
Dianne R
Rating:
5.0
Customer did not leave a comment.
Rochelle S
Rating:
5.0
Customer did not leave a comment.
MICHELE F
|
Overall Experience
Rating:
5.0
Staff was very helpful and friendly
Charles R
|
Online Move In
Rating:
5.0
My Twin sister told me about U- Haul and said there service was “Great” so that’s why I chose U-Haul and James was very very nice and professional and mad sure all my needs were meet.
PATRICIA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark R
Rating:
4.0
I ordered a hand truck which was not in the truck but charged for it. It took a extra hour to load the haul very upset nothing happened when I told the person was told to bad.
Victor F
Rating:
5.0
Customer did not leave a comment.
Charlene C
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
Customer did not leave a comment.
PETER J
Rating:
5.0
Customer did not leave a comment.
BRUCE A
Rating:
4.0
Customer service was good, however the trailer i rented has issues. The marker lights worked on and off, worked when i picked the trailer up but would go out intermittently while using. The drivers side wheel securing strap was severally torn and has questionable integrity left. Also the folding down fender on the drivers side was bent and unable to be folded which was a real inconvenience making me have to climb through the window of my vehicle.
Mack M
Rating:
5.0
Customer did not leave a comment.
Gary k
Rating:
1.0
They should be honest. They handed the vehicle over to me with an empty gas tank and charged me a $26 fuel deposit; I filled the tank and returned it with a vale quarter-tank of gas—more than it had originally—yet they still didn't refund the deposit. They are thieves.
Alberto C
Rating:
5.0
Easy return
Mark M
Rating:
5.0
Customer did not leave a comment.
David R
Rating:
1.0
Customer did not leave a comment.
Tanice H
Rating:
5.0
Customer did not leave a comment.
Alexander S
Rating:
5.0
Customer did not leave a comment.
Jacqueline V
Rating:
5.0
Customer did not leave a comment.
Barbara S
Rating:
5.0
I'm happy for the service,thanks
Antonio C
|
First Impressions
Rating:
5.0
Everything went very smoothly. I picked up the keys, got the truck. No problems whatsoever. Thank you
MARILYN R
Rating:
4.0
Customer did not leave a comment.
John P
Rating:
5.0
Customer did not leave a comment.
Catherine J
Rating:
4.0
Customer did not leave a comment.
Michelle B
Rating:
5.0
Customer did not leave a comment.
john c
Rating:
5.0
Everything was great
Darren G
Rating:
5.0
Customer did not leave a comment.
Rebecca R
Rating:
5.0
Customer did not leave a comment.
James O
Rating:
5.0
Customer did not leave a comment.
ROGER G
Rating:
5.0
Customer did not leave a comment.
Joli M
Rating:
5.0
Customer did not leave a comment.
STEPHEN F
Rating:
5.0
Customer did not leave a comment.
Junior C
Rating:
1.0
Customer did not leave a comment.
SHYANNE B
Rating:
5.0
Customer did not leave a comment.
Glen C
Rating:
5.0
Customer did not leave a comment.
Andrew C
Rating:
3.0
Customer did not leave a comment.
Junho Y
Rating:
4.0
Customer did not leave a comment.
Lisa D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia S
Rating:
5.0
Customer did not leave a comment.
Heidi A
Rating:
5.0
Customer did not leave a comment.
Hael A
Rating:
5.0
Allways when I call they available to reference me to others Uhual when they don’t have the truck or trailer I need. So nice. 👍🏼 all trucks are cheaper in gas than my trucks.
nery m
Rating:
5.0
Great customer service
Laurie m
Rating:
4.0
Customer did not leave a comment.
BRIAN C
Rating:
5.0
These people who work here are great. They are quick to help and they have a very good selection of trailers! Best UHaul experience I’ve had.
Timothy T
Rating:
5.0
I didn’t see a fuel tank capacity on gallons on the truck or the contract. This would be helpful when refilling the gas to where it was when received. My truck was delivered with a quarter tank and I had to guess how many gallons to refill. I was lucky, but at the current gas prices , this would be a courtesy to customers. Otherwise a great experience with this location, and why I keep coming back for my rental needs.
Kenneth H
Rating:
5.0
The people at the broadway location were excellent. They were extremely helpful, knowledgeable, and kind. They make it very easy.
Hudson D
Rating:
5.0
Very friendly staff, this goes for all my recent haul visits. They were gentle, explained every question and were cool people. I would visit again.
Shivam C
Rating:
4.0
Customer did not leave a comment.
Susan C
Rating:
5.0
Customer did not leave a comment.
Carolyn B
Rating:
1.0
They took several weeks to process my move-out request and even nearly charged me for an additional month of rent while it was pending. I had to call several times to speed up my move-out.
FAVOR U
|
Overall Experience
Rating:
5.0
Highly satisfied and the two guys working did an excellent job. They were very busy and could have probably used some help but they handled it excellently and professionally.
Louanne V
Rating:
5.0
Great staff (multiple times). Fast, friendly, efficient.
Bradley M
Rating:
5.0
Customer did not leave a comment.
Mark H
Rating:
3.0
I didn't have a lot of interaction here, just dropped off the key and left.
Michael P
Rating:
2.0
I made a reservation several weeks before i needed the truck.. the week of, my pickup location was changed by U-haul to a further away place which botched up all the logistics of the plans i had laid & the schedules of those helping me.Also it would incur more costs since it was far away and you charge by the mile. I was told that the truck i reserved wasn't available at the location. Meanwhile, when i pulled into your parking lot to pick up the cargo van that i was forced to downgrade to , I saw several of what i had originally ordered sitting on the parking lot.... So, I had to cancel and make a different reservation for a smaller vehicle which made the move more difficult because certain items wouldn't fit and had to be disassembled & then put back together again after unloading. Not happy with the attempted "switch & bait". However, your emplyees were polite and professional
Andrew R
Rating:
3.0
Customer did not leave a comment.
Justin A
Rating:
5.0
Customer did not leave a comment.
SHAWN T
Rating:
4.0
The cargo area of the rental van still had debris from the previous rental.
Troy M
Rating:
5.0
Customer did not leave a comment.
LISA B
Rating:
5.0
James Quittin was great. Great asset to the company.
LEE P
|
Overall Experience
Rating:
4.0
The place is clean and the employees are reliable. I am satisfied for the service
RENE D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard W
Rating:
4.0
Customer did not leave a comment.
bill g
Rating:
5.0
Customer did not leave a comment.
PAUL K
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
Nothing! You're pretty much perfect! Thanks so much!
mark v
Rating:
5.0
Trash in trailer otherwise great experience. Great staff.
Thomas M
Rating:
5.0
Excellent service
David W
Rating:
5.0
Nothing. Continue doing with the excellent job
DANISTER R
Rating:
4.0
Customer did not leave a comment.
John R
Rating:
5.0
Efficient processing. Good experience overall.
Frank C
Rating:
5.0
Very helpful staff
Thomas C
Rating:
5.0
Customer did not leave a comment.
Janet P
Rating:
5.0
Customer did not leave a comment.
Jose M
Rating:
5.0
It was not clear if I had to talk to someone to turn in the equipment or not.
Stephen M
Rating:
5.0
Customer did not leave a comment.
Michael D
Rating:
5.0
Customer did not leave a comment.
James W
Rating:
5.0
Customer did not leave a comment.
Oscar F
Rating:
5.0
Customer did not leave a comment.
DAWN A
|
Overall Experience
Rating:
2.0
the staff were lovely and helpful but the facility was dismal. For the entire month I was using a unit, there was a stained and mouldering mattress in the hallway of the building. My items took on a musty odor that has been challenging to clear. So not my usual experience with UHaul storage spaces.
VANESSA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary J
|
First Impressions
Rating:
5.0
James was exceptionally fantastic. Every time I called I would speak with him and he always helped me out. Even when I would go in person and he was there he was always amazing.
JULIA F
|
Overall Experience
Rating:
1.0
Didn’t even bother to continue paying on the unit because everything I owned was covered in thick layers of mold because every time it rained there was puddles inside of the U-Haul facility so much for climate controlled right
Michael S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gavin S
|
Overall Experience
Rating:
5.0
James was so very helpful through move in and move out. Kudos to James
Danielle P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NASHUA C
|
First Impressions
Rating:
4.0
Only left due to financial difficulties.
MONIQUE O
|
Overall Experience
Rating:
1.0
I had a storage for many years I just recently got my stuff out of the storage and it was mouse droppings everywhere on my furniture. It was totally disgusting. I would not recommend anybody to use that storage agency and I pay $214 for my stuff to be ruined by mice. and they went up for maintenance but in cleaning, but what were they cleaning if I had a whole bunch of mouse droppings in my unit?
Tory A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle P
|
First Impressions
Rating:
5.0
Thank you we appreciate everything you did in our time or need after the devastating tragic loss of my daughter
Michael M
|
First Impressions
Rating:
2.0
They auctioned off my storage unit when they were supposed to call me before had my foot amputated my grandson, and my mother‘s things roll in there and my Christmas tree for years didn’t really care about anything else except my grandson mother’s things because they have deceased sentimental 💔😞😭😢
Natercia R
|
Overall Experience
Rating:
5.0
Any questions are answered by the team at the rental agency quickly and efficiently.
Richard V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa M
|
Overall Experience
Rating:
5.0
I’d rent from you guys again!!!
JEFFREY F
|
Overall Experience
Rating:
3.0
The staff is excellent, and the units are clean and accessible. The only problem I had was that the renter of the unit above mine had something leaking oil into my unit, damaging my things. There was no way to correct this over a whole year, and I gave up and moved into another unit of the same floor, but without dripping oil.
Doug A
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Joseph L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOANNE T
|
Overall Experience
Rating:
5.0
This place is clean and secure and the people who work here are professional and knowledgeable. I will return here for other services in the future. Highly recommend!,
Valli C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CINDY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Genine C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOANNE T
|
First Impressions
Rating:
5.0
Everything was great and easy to access. My only complaint with having a second floor unit and no elevator is having to haul the furniture up and down the stairs. Good thing I am strong enough and have a young son to help me.
Philip S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
IRMADENE J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Maria M
|
Overall Experience
Rating:
5.0
I have used this U-Haul office on a few occasions. The staff are consistently helpful, friendly, polite and professional. The equipment is well maintained.
CATHERINE P
|
First Impressions
Rating:
5.0
I have used U-Haul before
BETTY A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Daniel T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Warren F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex W
|
First Impressions
Rating:
5.0
The people working on the morning of Wednesday, March 12th were professional, friendly, helpful, kind. I was impressed and would return here anytime.
samantha b
|
Overall Experience
Rating:
5.0
Excellent service
Joel B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONI-MARIA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brianna D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katherine C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Karen L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SANDRA M
|
Overall Experience
Rating:
5.0
James and his staff have always been incredibly helpful during my time renting a storage unit. Highly recommend!
Allison L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
zakoriyah p
|
Overall Experience
Rating:
4.0
It's a storage unit. The desk is always busy with customers who seem to be outrageously demanding, and unaccepting of information they get from a very nice staff. (must be the location, the Cumberland facility ran more smoothly). The fact that the location is more difficult to travel to because of the recent bridge construction, I would not recommend that particular site. I could have emptied my unit a while back, but dreaded traveling through the RT195 mayhem.
donn a
|
Overall Experience
Rating:
5.0
James was very helpful and informative. After meeting him, I feel very comfortable choosing this facility for my storage needs. He is a real professional.
Karen L
|
First Impressions
Rating:
5.0
The Manager at the East Providence location was absolutely helpful and had my storage unit ready for me with minutes. Customer service was excellent and I would recommend this location to everyone who wants excellent customer service.
AMELIA F
|
First Impressions
Rating:
3.0
I closed my unit because of raising prices and mouse droppings covering my belongings. I also discarded a mattress and boxspring related to mouse droppings. The gentleman that helped me when I closed my unit reimbursed my last month. The staff was always friendly and courteous. The app was also convenient for payment.
Melissa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felicia P
|
First Impressions
Rating:
5.0
Yes I'm waiting to hear why your place advertised a 10×10 storage unit for 164.95 per month with climate control and I was charged 194.65 per month? I'm waiting to hear from the district manager. Thank you in advance for your time.
Tanya N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA L
|
First Impressions
Rating:
5.0
Both workers super friendly / helpful
Natercia R
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
KRISTINA A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
William R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EILEEN S
|
Overall Experience
Rating:
5.0
James was professional, personable, and knowledgeable, making working with him a quite enjoyable experience. Our storage space is clean and the right size, with the only downside being its second floor location, but that could not be helped. I also like the card check-in/check-out set-up.
IVOR H
|
First Impressions
Rating:
4.0
Overall the experience was very good. My only complaint would be having to climb stairs to get to our particular storage space. That is/was not ideal. For that reason I can't give my overall experience five stars.
Kerry O
|
Overall Experience
Rating:
5.0
Great experience from start to finish
Margaret O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassandra M
|
Overall Experience
Rating:
4.0
Could use more help behind the counter
Joseph A
|
Overall Experience
Rating:
5.0
Very clean and spacious,
troy p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Juana H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan D
|
Overall Experience
Rating:
5.0
Best storage service I’ve had over many years. Cleaned it out yesterday after several years of use. Was sad to see it go!!
Jeffrey S
|
Overall Experience
Rating:
2.0
No prorated and limited access to the storage in this evening. 6 am to 9 pm access is best due to many of us work 8 to 5.
Deba P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James T
|
Online Move In
Rating:
2.0
Prorated is important because of people like me having financial hardships needs every cents if not used. I’m disappointed that I couldn’t use prorated money after using only few days out of 30 days. Access to storage sucks. Closing at 7 pm after all we get off at 5 pm from work. This is a no brainer!!!! Make it 9 or 10 pm make more sense than 7 pm.
Deba P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James T
|
Online Move In
Rating:
5.0
Landed here on a one way trip from down south and James & Arez was cool, helpful and resourceful. No complaints
Shaun C
|
Overall Experience
Rating:
5.0
I have had my storage units for quite some time at this uhaul facility. I have known some of the staff for a long time. They are knowledgeable and kind. This uhaul bathroom is very clean.
LAVEATTER R
|
First Impressions
Rating:
3.0
It would have been more convenient to be able to pick the location of the storage unit on a map of the building. There is a musty smell inside. Please check for mold. One of the fans seems to be loose and makes a lot of noise. Last time I was there I didn't hear it, so maybe it was already fixed. A bathroom would be an amazing addition.
Natalia S
|
Overall Experience
Rating:
5.0
James 💯
Shaun C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
barabra r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alex N
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SHEILA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angelyna R
|
First Impressions
Rating:
5.0
The young man working on Saturday March 25th, 2023 was a great help, he was nice and very respectful
Dawn O
|
Online Move In
Rating:
5.0
Very helpful and knowledgeable
Juana H
|
First Impressions
Rating:
5.0
I really like the workers at East Providence
Wanda T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jahnelle l
|
Overall Experience
Rating:
4.0
A light in the storage would be great.
Ayrton L
|
First Impressions
Rating:
4.0
Entrance to unit to small for all furniture
Brian F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terrance W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kenneth H
|
Overall Experience
Rating:
5.0
Really nice people. And, a great facility!! Will use again.
warren f
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kathryn D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda D
|
Overall Experience
Rating:
5.0
Good costumer service
Omar D
|
Overall Experience
Rating:
1.0
The facility had promised to store my keys in it safe, as a document it in an email. The reason for this was that I was not present when my things were stored. Rather, movers moved my things into storage because I was out of town. The facility lost my keys, and I had to pay $100 for a locksmith to come while my movers waited to open the lock.
Luba S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lindsey b
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
marsha f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
tammy p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Calieb B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGIA T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tina p
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Linda G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
STEFANIE T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Marissa L
|
Overall Experience
Rating:
5.0
Staff is super helpful and friendly.
Calieb B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Judith W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott B
|
Overall Experience
Rating:
5.0
Great customer service the most stress free part of my move experience
Ashley C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JORGE R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TEONDRA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathryn D
|
First Impressions
Rating:
2.0
I had spoken to someone twice that I could not afford to pay for the unit any longer and my information was ignored and now over one year after clearing out my unit and not paying. I am still receiving a bill for thousands of dollars and continuously harassed by one of the managers after I explained my situation. If I have a financial hardship and can't pay. How do you think that is suddenly going to change. And after I had already emptied out the unit and left my keys with your associates. They screwed up and I get blamed for it. It's bad enough that when you come into the office you can't get anyone to acknowledge your presence, nevermind help you. Your business is good but individual people are so incompetent and customers should not have to suffer for their lack of professionalism. Please do better.
MICHAEL C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
monique g
|
Overall Experience
Rating:
5.0
Staff went above and beyond to assist ! Thanks !
STEVEN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott B
|
First Impressions
Rating:
5.0
Everything was perfect!
KIMBERLY b
|
Overall Experience
Rating:
5.0
Nice storage facility
Jordan M
|
Overall Experience
Rating:
5.0
Very accommodating !
STEVEN L
|
First Impressions
Rating:
3.0
Mold issue
Craig M
|
Overall Experience
Rating:
5.0
I was very surprised I could get one in the time I needed and the size I wanted!!!
KIMBERLY b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jorge a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abigail C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ellen M
|
Overall Experience
Rating:
5.0
Great Licatuon
lauren k
|
Overall Experience
Rating:
1.0
So. First I go there and it takes over 15 minutes to get a checked in (there’s only one guy ahead of me). That’s not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn’t really try ans help me find a bigger one. And THEN the doors wouldn’t open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like “idk I guess they’re broken”?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommend
Jasmine J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christopher M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JUDITH S
|
Overall Experience
Rating:
5.0
I said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.
sandra p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
amanda k
|
Overall Experience
Rating:
5.0
Consistently great service. Thank yoU!
SARAH B
|
Overall Experience
Rating:
4.0
I want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would’ve costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren’t we addressed then? We would’ve immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would’ve went elsewhere.
Martha O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Earl C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOYCE L
|
Overall Experience
Rating:
4.0
Just exactly what you expect: good!
Elizabeth N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MACIEL C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joe a
|
Overall Experience
Rating:
1.0
Terrible customer service. Not helpful. Didn’t tell you that you don’t have 24 hours access or that their access isn’t working at this time. Looking for storage elsewhere
samantha t
|
First Impressions
Rating:
2.0
Go to h3!!
Felicia J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donna S
|
Overall Experience
Rating:
5.0
By far, the absolute cleanest and secure of anyplace I’ve ever seen. The people behind the desk where always awesome and helpful especially Ray.
MONICA S
|
Overall Experience
Rating:
4.0
Disappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.
Isabella S
|
Overall Experience
Rating:
5.0
Great facility- clean and easily accessible
Elizabeth H
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
paul b
|
First Impressions
Rating:
5.0
Very nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.
Kathlene M
|
Overall Experience
Rating:
3.0
There was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they’d have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That’s not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn’t working. He said he couldn’t because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We’ve since moved to another facility in the area & are having a much better experience. Unfortunately, I don’t see myself ever using UHaul again.
Michael L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allen A
|
Overall Experience
Rating:
2.0
The staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.
janet t
|
Overall Experience
Rating:
5.0
very cordial and helpful.
Joe C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard W
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Patricia N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL F
|
Overall Experience
Rating:
5.0
The lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.
Courtney M
|
Overall Experience
Rating:
5.0
Our agent was extremely friendly and helpful
James S
|
First Impressions
Rating:
1.0
Second floor with no elevator! Are you people out of your minds. Never again. Never again.
bradford r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney M
|
First Impressions
Rating:
3.0
The lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn’t happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.
Anthony B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kaisey C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary B
|
First Impressions
Rating:
5.0
great people working at a tough time
michael K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth A
|
First Impressions
Rating:
5.0
Very easy to use and safe. Even though I was moving during the coronavirus outbreak the employees at this location helped me with my move by answering questions and giving information whenever possible, making my move and storage even easier. Thank you!
Whitney P
|
Overall Experience
Rating:
5.0
Ray and Jordan where the best at customer service. They where the best give them a raise!!!!
dylan g
|
First Impressions
Rating:
5.0
The guy at the counter was great. Thanks
bob t
|
First Impressions
Rating:
5.0
Great service thanks rosa ceballos.
oclide l
|
Overall Experience
Rating:
5.0
Service was good
oclide l
|
First Impressions
Rating:
5.0
Thank you for a great experience.
SAVANNA G
|
Overall Experience
Rating:
5.0
All went well. Thanks for your help.
MURAT A
|
Overall Experience
Rating:
5.0
They were great!
lauren k
|
Overall Experience
Rating:
5.0
Good
gissette f
|
Overall Experience
Rating:
5.0
thats great
Jeffrey H
|
Overall Experience
Rating:
5.0
I was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.
Leslie B
|
Overall Experience
Rating:
4.0
Friendly staff and clean facilities. Use of storage facility was easy.
gissette f
|
First Impressions
Rating:
1.0
Very disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.
Lynn W
|
Overall Experience
Rating:
5.0
xxx
LOUIS A
|
Overall Experience
Rating:
1.0
the card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.
PAUL D
|
Overall Experience
Rating:
4.0
I was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late charge
Barry G
|
Overall Experience
Rating:
1.0
Vehicle was fine, but storage was disaster. [redacted] cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.
Daniel H
|
First Impressions
Rating:
5.0
I enjoy the staff members! Very accommodating !
LEONA S
|
Overall Experience
Rating:
5.0
I was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.
PAULA N
|
Overall Experience
Rating:
5.0
Our storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.
Bridget A
|
Overall Experience
Rating:
4.0
Fine
Dorin S
|
Overall Experience
Rating:
5.0
The storage rooms have no lights. But other than that great service.
Carina C
|
Overall Experience
Rating:
5.0
I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.
MICHAEL C
|
First Impressions
Rating:
3.0
The price went up way too fast... from 49.95- 74.95 in less then a year! I had to pull out!
margaret S
|
Overall Experience
Rating:
4.0
No comment.
dennis t
|
Overall Experience
Rating:
5.0
The staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.
Carina C
|
First Impressions
Rating:
4.0
Excellent customer service, very friendly and helpful.
Melissa P
|
Overall Experience
Rating:
5.0
Only wish it had an elevator or ramp..otherwise 👍
Ken T
|
Overall Experience
Rating:
3.0
I was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.
maurice l
|
Reservation
Rating:
5.0
Overall a good experience. If I ever needed a storage container I would come here again.
Joshua M
|
Overall Experience
Rating:
3.0
I noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.
Derek R
|
Overall Experience
Rating:
5.0
It is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.
Nick A
|
Overall Experience
Rating:
5.0
Great
elmer t
|
Reservation
Rating:
1.0
Worst run company I have ever done business with.
Marlana G
|
Overall Experience
Rating:
1.0
I made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.
Eugene V
|
Overall Experience
Rating:
5.0
Thanks Rey and Sam for great customer service during my rental move-in and move-out.
stuart b
|
Overall Experience
Rating:
4.0
.
KRIS S
|
Overall Experience
Rating:
5.0
We will be using your facility again
Allan E
|
Overall Experience
Rating:
5.0
Helpful and friendly staff. I will definitely use again. Thanks for the great service!
john l
|
Overall Experience
Rating:
1.0
I arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.
Jessica B
|
Reservation
Rating:
5.0
thank you
Denise w
|
Overall Experience
Rating:
5.0
Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect
Jeffrey S
|
Reservation
Rating:
4.0
It was a good experience.
marlana g
|
Reservation
Rating:
1.0
Terrible customer service. Reached out to management and never heard back. Would never return.
Michaela H
|
Overall Experience
Rating:
2.0
Some staff was rude
TONYA B
|
Overall Experience
Rating:
4.0
The people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank you
geoffrey r
|
Overall Experience
Rating:
2.0
The pod wasn’t ready the first time the movers got there so we had to reschedule and even then it wasn’t ready. I tried calling and was waiting for so long on the phone. It’s very upsetting ...
