Customer Reviews for U-Haul Moving & Storage of East Side

1,145 reviews

2535 Hubbell Ave   Des Moines, IA 50317

(515) 336-6694

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(515) 336-6694

2535 Hubbell Ave
Des Moines, IA 50317

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
1.0

Only one person on staff at 4pm for a check-in. Waited in line for 30 minutes. Was only pointed to the general direction of where the truck was, looked all over lot to finally find it. Truck was incredibly banged up with major dents and scratches. Truck never started on the first key turn, always took multiple key turns to start. Check engine and oil lights were on when I got the truck. After loading the truck, I come to realize the padlock is broken so the truck will not lock.

Blake K. 
Rating:
5.0

Great customer service! Your agent stayed a few minutes after closing time to get my trailer checked in.

David F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

douglas w.  |  First Impressions 
Rating:
1.0

The rental agreement was for 9/10 - 9/12. My move went better than anticipated, dropped the trailer off on 9/10 @ 3:30p. I asked for the return receipt to be emailed to me. I received a $20.21 fee for after hours drop off. I've tried to call them numerous times, keep getting put on hold for 45 mins to 1+ hrs every time, I disconnected. Tried calling the UHaul 800 number and same, finally got a cust service rep, explained the situation, they were going to follow up with the location. It's been over a week and have not heard from anyone. It's impossible to get any issues resolved.

russ L. 
Rating:
2.0

The uhaul engine light was on a drove not so well. I had troubles with getting checked in at 8:00am to pick up. Uhaul worker could not explain why and I had to wait until 9:00 am to pick up when place was open. Waited an hour in the parking lot. Wasnt even asked if I wanted it an extra hour since I had difficulties. Then had to pay $20 for them to verify when I was trying to check in my equipment myself and it wasn't working since it was saying it couldn't verify my place of drop off. Even though I had location enabled and was at the correct location. Called customer service for help and was on hold for almost 40 minutes before I hung up because I wasn't getting anyone.

Abigail D. 
Rating:
5.0

Possibly increase inventory of 7 blade to 4 flat connectors. Had to go to auto part store to purchase.

Stan M. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Nothing. The representative was very skilled and helpful

Danny L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
3.0

Service was very very slow.

Donald P. 
Rating:
5.0

Professional, efficient, clean and organized. I can't think of anything else to improve on. I had a good experience returning/turning in the equipment I had rented.

KEITH G. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
4.0

When I made my reservation over the phone, I asked about returning the trailer when the store was closed. I was told "just go to the site." I asked again when we picked it up and got the same answer. So we thought no problem, easy peasy. So we dropped it off after a very long day of moving at 9pm and started the process on my phone in the car on the way home. Low and behold, YOU HAVE TO BE AT THE STORE TO FOLLOW THE PROCESS. This is a very important detail that was not shared either time I discussed returning the trailer after hours. We had to turn around and add another 30 min. to our trip in order to complete the process. This detail should be disclosed when people query about returning after hours.

Kenneth K. 
Rating:
3.0

Customer did not leave a comment.

Suzann O. 
Rating:
4.0

Customer did not leave a comment.

Ken M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

DARCY B. 
Rating:
3.0

Customer did not leave a comment.

Lyndsey P.  |  First Impressions 
Rating:
5.0

The big problem is with Fedex I think. This the second time uhaul has had problems getting the hitch in time. Fortunately Brian did and outstanding job of following up with me (and keeping me from wasting 4 hours of driving-much appreciated) and Fedex. He did a great job installing the hitch as well! Thanks, Brian!

andy D. 
Rating:
5.0

Everything is good

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

Incredibly difficult to get ahold of staff over the phone or via email, and when you're able to, it's obvious that they'd rather be doing anything other than helping you.

Taylor F.  |  Overall Experience 
Rating:
1.0

They over charged me then charges my card again in another county and still have yet to get my money back

Alexiss E.  |  First Impressions 
Rating:
3.0

Trailer rented was available and we were charged what we were quoted. One light on trailer was not in working order. Appeared to be a short in the wiring. Just an average experience overall

STEPHEN K. 
Rating:
5.0

A ll good.

donald m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

The men at that location are #1 and seem to handle any situation well!

Ronald H. 
Rating:
5.0

Make sure when you're checking all the lights for good working condition, that you actually check them.

Amanda E. 
Rating:
1.0

They gave me a uhaul half tank only and expected me to fill it all out at the end. They charge me a lot honestly . Won't rent it again

Kenia M. 
Rating:
5.0

Both the manager and the employee that checked the equipment when returned were friendly and easy to work with. Very quick check out and return! I will for sure use these guys again! Thank you!

nate S. 
Rating:
4.0

Notify the customer when renting a 10ft Uhaul and dolly, that the truck do not have a walk ramp. Otherwise it serves purpose to pay for the dolly of it is no use when moving.

Patrice G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
4.0

Very pleased so far.

Mary Alice M.  |  First Impressions 
Rating:
4.0

I request a U-Haul until 7 p.m. when I got there I was told I only could have it till 5:30 p.m. so I didn't get all of my things moved. I was told it was because of availability I was not call Dad on the phone. I did get two guys to help me move from U-Haul and they did an excellent job

Randy K. 
Rating:
1.0

Tried to overcharge and still did overcharge me even after I had receipt of price in haul email.

Alexander W. 
Rating:
4.0

I'd recommend working to up-sell customers. I should have bought some packing blankets for my trip but forgot. Not that I like upwelling normally but wish I would have been this last time.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH E. 
Rating:
5.0

Everything went so smoothly and we were very pleased with the overall experience.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

William g.  |  Overall Experience 
Rating:
4.0

Driver door broke and tire needed air

SHALON K. 
Rating:
3.0

Air conditioning that works would be great in August. Customer service end- individual attention, not being on the phone with a friend at same time as helping me having 2 conversations

JACKIE P. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

ALVIN S. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
3.0

The employee need to be more friendly. I said good morning each morning that I was there to two different employees and they didn't even respond.

THOMAS C. 
Rating:
5.0

Immediately remove Wright Now Family Movers from your movinghelp.com mostly fake reviews and did NOT show up when scheduled costing me a whole day truck rental with no moving help. After a whole day of frustration and run around had to call owner in AZ to get Situation cleared up. They simply should not be listed as helpers at all!!!!

Melissa G. 
Rating:
4.0

The check in process was long and tedious, and eventually required me to go inside and get the keys from the store. The keys could have been placed in a drop zone for no contact receipt (like the drop off was).

Neil F. 
Rating:
4.0

I entered all the information online and then when I picked up they had to ask me all the questions the I entered.

Dave P. 
Rating:
4.0

Customer did not leave a comment.

Kevin Y. 
Rating:
5.0

The outdoor rep who handled our return was so professional and responsive. So appreciative after a long day of moving. Thank you thank you!!

Beth M. 
Rating:
5.0

Customer did not leave a comment.

Thomata D. 
Rating:
5.0

Customer did not leave a comment.

SARA R. 
Rating:
5.0

Great staff and quickly got me taken care of.

RICKY F. 
Rating:
4.0

Customer did not leave a comment.

gerald M. 
Rating:
5.0

I'm sorry I didn't catch her name but the woman at the desk was super helpful.

Theresa B. 
Rating:
5.0

We received two options for returning the trailer in Dallas. Neither location accepted trailers so we ended up driving all over before we finally wised up and called around until we found a location that took trailers. Epic failure on the tail end of an otherwise great experience.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

Customer service is useless, building is hot and humid. I would not consider this climate controlled.

Matt C.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

AMBER R. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
4.0

Customer did not leave a comment.

Shaun H. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Melody D. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

I have rented from U-Haul numerous times over the years. I swept the cargo area prior to returning, swept out the inside of cab and insured there was no trash remaining in the vehicle. I was charged a $25 cleaning fee, first time ever had that happen. Don't know if it was pandemic related or not.

Gregory S. 
Rating:
1.0

Snake in truck

BRYAN P. 
Rating:
5.0

Slightly busy so I had to wait a few minutes, but very professional and friendly.

James J. 
Rating:
3.0

Hitch needed greased. Tried to call local phone number; could never get anyone local. It was a national answering system with wait times over 45 minutes. This is unacceptable!

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy V. 
Rating:
5.0

General manager is doing great and has good help!

Mark V. 
Rating:
5.0

Had equipment ready in good condition. Quick in and out for both pick up and drop off

JUDITH H. 
Rating:
3.0

Customer did not leave a comment.

Gabriel H.  |  Overall Experience 
Rating:
5.0

Great customer service and drop off was convenient and fast!

RYAN R. 
Rating:
3.0

For the most part everything was fine. I didn't love getting my final receipt and seeing that I was charged for six gallons of gas when we only went about 24 miles.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Kent N. 
Rating:
1.0

Drop it 2 hours before it was due . Get charged for 2 days . Instead of the 1 day I had it .

Joseph M. 
Rating:
5.0

So quick. Only had to hand over the keys and the associate did the rest. Location easy to find. Total process took 2 minutes.

DOUGLAS K. 
Rating:
5.0

The staff were always extremely friendly and helpful!!!

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashlee D. 
Rating:
4.0

Customer did not leave a comment.

Bhairav R. 
Rating:
4.0

Customer did not leave a comment.

LEON L. 
Rating:
5.0

With regard to the after hours on-line check in: after a long hard day of moving, I returned the equipment to the location, however when trying to check the equipment in online, the system would not work. I repeatedly “allowed “ U-Haul to share my location but the system would not move forward. I had to call a National number, at which the first REO said I'd have to hold for someone else. This is 10pm and after holding for over 20 minutes, I hung up and called back. That rep checked me in immediately. Why couldn't the 1st rep have done that instead of transferring me and telling me to hold? I was tired, hungry a d ready to go home. Took 1/2 an hour total to get checked in once I arrived at the location. Not ideal a d also not the first time I've had issues with the online check in.

ANDREW S. 
Rating:
2.0

I scheduled with the uhaul rep a time of 9 to 5 for van usage. After waiting in line an hour I found out they changed it to 3. Very little chance I could make this time and I was late already with the wait time. Eventually I had to call and extend it to 430 to which I was charged 65 extra. A frustrating experience.

Gabriel F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Timmy T. 
Rating:
4.0

Customer did not leave a comment.

Ian N. 
Rating:
3.0

The brakes and shocks were going out in the uhaul, as well the air conditioning didn't work. No dolly to rent but plenty to buy…also refusal of a one way trip was quite troubling.

Jeremie T. 
Rating:
3.0

Phone Call: Good customer service on the phone call. However, the update to the pickup time and the extra day added to the rental was either not entered correctly or misunderstood by the other employees. Location: Girl at the front was very stand offish and struggled with the reservation in the computer. I told her what I told the gal over the phone, that I needed an extra day on the rental and was not going to return until Monday. I got a curt phone call voice message at 12pm (after 24 hours) saying that the truck was due back at 11am and I needed to return the truck immediately since there was a family waiting for it. This confused me since I told two people I needed an extra day. I tried calling back but could get an actual person. Since I was in the middle of moving, after twenty minutes, I gave up trying to call back. I don't know if it was where I picked up that made the mistake, the gal I talked to over the phone or the return location but the miscommunication was not on my end. I did not appreciate the fact that a miscommunication and curt call caused me even more stress on an already stressful day.

VALERIE W. 
Rating:
4.0

The on hold times are ridiculously long. What a waste of time. Why cant I just call our local branch and talk to them a bout local rentals.

ANTHONY G. 
Rating:
4.0

people were very nice but Uhaul charged me extra fees that were not legit

PETE D. 
Rating:
4.0

It was not near me and wasn't my original location of choice.

Todd H. 
Rating:
3.0

I'm not sure whi I got charged $20 to bring a vehicle back after hours within the same day.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
2.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Truck was ready for us to pick up, clean and in great shape. Brian at the desk was fantastic and got me out of there quickly. Love the on-line verification on condition of the truck. The return was easy.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The man running the front counter on Friday and Saturday (blonde guy with a beard or goatee) was great. The service was friendly and fast even though I could tell he had a lot going on. I wish I could remember his name, because he deserves a shout out. Thanks!

Michael P. 
Rating:
5.0

The gentleman that checked our trailer in was very friendly and efficient.

PHILIP M. 
Rating:
5.0

Over all things are good. How ever there needs to be more help on staff. Having customers wait 20 to 30 plus minutes in line is not good. The location I went to,had only 2 men doing everything . They where working very hard, but they definitely need extra help to make things go smoothly for them and the customers. Once I was attended to, the service was great and they where friendly. Please get them some more help.

Destiny W.  |  First Impressions 
Rating:
5.0

Brian was amazing he jumped right up and helped load the trailer and hooked everything up for me! Returning went just as smoothly.

Gloria M. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN H. 
Rating:
5.0

Customer did not leave a comment.

Stacie C. 
Rating:
5.0

Very smooth and easy

HANNAH T. 
Rating:
4.0

Customer did not leave a comment.

Tadd F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  Overall Experience 
Rating:
5.0

That was the first time I had used rented truck. It Worked out great.

KARYN B. 
Rating:
5.0

Customer did not leave a comment.

Max B. 
Rating:
5.0

Customer did not leave a comment.

TREVOR K. 
Rating:
5.0

My son accidently rented uhaul for wrong day ...so I found myself in a pinch ...and this location helped me last min and were kind and friendly when I picked up the uhaul ...Great experience!

April C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Melissa M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gabriel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Norma B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

roxanne l.  |  Overall Experience 
Rating:
5.0

Great service

FREDDIE M.  |  First Impressions 
Rating:
5.0

N/A

donald m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ra Shay R.  |  Overall Experience 
Rating:
4.0

When trying to use 1-800-GO-UHAUL trying to ask questions I kept getting disconnected but they are a reservation. It took 5 times to keep someone on the line. Next time I will just go to facility to ask questions and make reservation.

Diane G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  First Impressions 
Rating:
1.0

I wanted to rent a truck but they couldn’t rent me one from the east side Des Moines ia location I had to get it from urbandale ia location which put me over my 72 miles so I had to pay for more miles which was not happy with so that would give you a lower score

Tracy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

Very nice and the storage was free with my truck rental from a few weeks ago. It was a blessing for sure. It is a lot of walking to my storage but I liked the fact that it's air conditioned. They have carts you can use overall it was a great experience. Thanks!

Jacqueline U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ana A.  |  Overall Experience 
Rating:
5.0

Our move in was very smooth. The facility manager was friendly and very helpful throughout the entire process. It was easy to locate our space and the facility carts made the move in go very quickly. The facility is clean and well lighted.

Kent B.  |  First Impressions 
Rating:
5.0

The manager Brian is great at his job.. very helpful

shatasha l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jakkee H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

neva h.  |  First Impressions 
Rating:
5.0

Polite, friendly customer service and super clean and convenient property!

Arica M.  |  First Impressions 
Rating:
5.0

There was a long line. There could have been more help to assist customers.

Tim T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joan s.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful.

Phillip L.  |  Online Move In 
Rating:
3.0

The space is great and security is great. Largest complaint is it was under staffed both times and staff seemed as if they didn’t care if they got to you in a timely manner. I had to wait in line for an hour (2nd in line) while other staff members were outside and walking around. Facility is great however do t expect to get in an out in a timely manner and a lot of DYI to help move things faster.

Travis H.  |  Overall Experience 
Rating:
4.0

Office staff were most helpful. Tried customer service was not answered past initial phone pick up. I guess there were computer issues.

Glenn D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LA TONYA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pratsy L.  |  First Impressions 
Rating:
5.0

I will just have to buy 24 hour access because I get here with few minutes to spare and it is cutting it too close.

Katie T.  |  First Impressions 
Rating:
5.0

Minor hiccups accompanied by excellent service and accommodations.

DANIEL R.  |  First Impressions 
Rating:
5.0

Everything was great

Tracy R.  |  First Impressions 
Rating:
5.0

Facility is very clean and organized-like the drive in bay for unloading and appreciate having the carts to use for transporting my boxes-very secure facility-staff is very nice and helpful-Brian took me to the unit and showed me how to do everything

Patricia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORINNE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman R.  |  First Impressions 
Rating:
1.0

On second trip over I saw cockroaches running around, and on my final pick up I saw mouse droppings all over the place. I sprayed cockroach killer each visit and did see mouse traps the last time in the units that the doors were opened, but I will never leave my stuff here again for fear of what I will bring back to my house. I had my stuff here for 4 months and after 2 months the rate went up by $40 a month (about 50%) and no one ever told me that was going to happen, and since I have auto pay, it blindsided me, I was told that was the new rate. Overall a bad experience for me

David R.  |  Overall Experience 
Rating:
5.0

Staff very professional and friendly. Grounds very clean. Thank you!! One major negative: The door thresholds are bumpy.

Lonnie A.  |  First Impressions 
Rating:
2.0

My experience was not necessarily a positive one, but I feel the staff and the manager made every effort to assist me. It feels as though they may be very short-staffed, which is stressful for both staff and customers. I had an exceedingly long wait on multiple occasions prior to my move-in, and noticed that some people walked out, unable to make their purchases. To their credit, the staff remain friendly, professional and helpful so I feel they are doing the best they can under difficult circumstances. I had to pay additional charges from the trucking company that moved me due to the long wait to get checked in. There is some type of construction taking place at this time in the storage area, so I found there is dust in the air. Someone was smoking in the storage area and I am hoping that it is not something that continues as I do not want our belongings to smell like cigarette smoke. The manager/staff assisted me with issues that occurred and I am appreciative of their efforts and satisfied at this time.

Kathleen S.  |  First Impressions 
No reviews have been submitted for this location.

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