Customer Reviews for U-Haul Moving & Storage of East Side

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Side

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BRIAN M.
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The vehicle and checkout was great, but I realized when I filled the tank before return that it had not been full when I started. The contract showed a full tank, and gage was between F and the mark below it when we started, but after I put in 4 gallons after a 12 mile trip, it was a half line above F. This was in a pickup with an EPA rating of 19MPG, which we used to haul firewood for about 5 miles of that total. Also when we checked we were charged 17 miles, so that's about 3 gallons and 5 miles more than we used and added almost $15 to our $20 rental. I asked the attendant about it when I returned the vehicle, and he was not interested in discussing this at all, just checked me in and said “ok thanks, you're all taken care of”. So, I guess remember to verify that the gas and mileage on your contract is accurate before you leave the lot. My mistake for not thinking of that. I did get a helpful text from u-haul about an hour after leaving the lot that reminded me to inspect the vehicle before leaving the lot. The attendant checking me out did not mention this, it would have saved me some frustration.

Scott N.
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Customer did not leave a comment.

Denise T.
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Very short handed. Employees working are miserable and don't seem to want to be there. Did the pre check in and still took darn near one hour to check it.

Douglas L.
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Customer did not leave a comment.

NATHANIEL V.
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I purchased the trailer light adapter from UHaul. It was misting and overcast the day we used the trailer, so had the lights on while we were travelling. We unloaded the last load and were scheduled to have the trailer back by 7. We got halfway down the block and realized trailer lights weren't on. The adapter wasn't lit up either. It was frustrating to return the trailer without lights. We drove the back streets and were held up by a train stopped for over half hour. Luckily we weren't pulled over. I haven't looked closely at the adapter to see if there's a fuse in it that could have blown. Seems that the adapter is defective. Fortunately, we rented a utility trailer, so motorists behind us could at least see the truck's tailights. I couldn't imagine the frustration if such a thing occurred while traveling with a box trailer.

Charles W.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

William M.
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The front window of the van was dirty in the inside and outside. The interior was very clean.

Jeff S.
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Customer did not leave a comment.

Julio L.
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Customer did not leave a comment.

STEVEN J.
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Tis location was severely under staffed

Michael H.
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Customer did not leave a comment.

jay M.
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Very upset at being charged an extra day when they told me I had an extra day. I have this in writing from UHAUL yet still no one has called me to credit my credit card. I am very upset. This is crazy! My number is +13369993782 and my name is Jay Midkiff.

Douglas W.
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You're Ok.

Thomas P.
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Customer did not leave a comment.

Eric R.
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I was sent to the Hubble location due to a scheduling conflict with the original location, so pickup didn't go so smooth.

SCOTT M.
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Customer did not leave a comment.

KEVIN F.
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Denise L.
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Joseph T.
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Eric S.
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Good service

Kathleen S. | First Impressions |
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My experience was not necessarily a positive one, but I feel the staff and the manager made every effort to assist me. It feels as though they may be very short-staffed, which is stressful for both staff and customers. I had an exceedingly long wait on multiple occasions prior to my move-in, and noticed that some people walked out, unable to make their purchases. To their credit, the staff remain friendly, professional and helpful so I feel they are doing the best they can under difficult circumstances. I had to pay additional charges from the trucking company that moved me due to the long wait to get checked in. There is some type of construction taking place at this time in the storage area, so I found there is dust in the air. Someone was smoking in the storage area and I am hoping that it is not something that continues as I do not want our belongings to smell like cigarette smoke. The manager/staff assisted me with issues that occurred and I am appreciative of their efforts and satisfied at this time.

Andrew P.
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Customer did not leave a comment.

Kellie B.
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Staff was very unfriendly and rude.

William D.
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Customer did not leave a comment.

Madison B.
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I waited all day for my Ubox to be delivered due to the large 10am-5pm window provided by Uhaul. It would be super helpful if the window was able to be narrowed down to 2 or 3 hour periods. The website also needs significant updating as I often encountered the error screen and therefore had to call - which would lead to 45minutes on hold. For example, I wanted to update my credit card online and was not able to do so. I therefore had to update it a total of 5 different times with staff over the phone because my previous card kept being used. Also every time I called about my reservation it seemed there was difficulty in finding it for staff.

Shabana G.
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Customer did not leave a comment.

Tara G.
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I picked the 24/7 truck share so I could pick up the truck at 7:30am before the store opened so I wouldn't waste my Sunday moving all day as we just needed to make one trip and it would only take a couple hours. When I got there 15 minutes early as the email suggested. I was unable to pick up my truck and told I had to wait until the store opened at 9. I was very upset. I called customer service and explained the situation the credited me 50 dollars back. I explained to them this was ridiculous and I didn't think I should have to pay for my rental because this was there mistake not mine. She told me I would have to discuss with general manager of the store when I got there. So after waiting almost two hours I went in and tried to explain to him what happened. He wasn't concerned about the situation at all. He didn't act like he cared at all. Didn't apologize. Then I told him I didn't feel like I should have to pay and he then gave me a total with the same price I was supposed to pay which was 60 something. I said there's nothing you could do. He's like oh, I forgot. Then gave me a total for 48. After looking at the receipt. Nothing was taken off my bill. I still paid 34.99 and mileage for the truck. I was very disappointed and won't be back. Very unprofessional.

Mohamed Y.
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Customer did not leave a comment.

Gregory W.
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Shalon K.
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VALERIE R.
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When checking in the vehicle make sure you are doing it accurately.

Samuel S.
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I'm not sure if they were just short staffed or not, but there seemed to only be one person doing anything while others that looked like they may work there were just standing around goofing off with some construction guys.

MICHAEL R.
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The employee was very friendly & competent

Maria M.
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Customer did not leave a comment.

pablo C.
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Customer did not leave a comment.

Marie A.
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I was charged A gas fee, for not returning it where it started, but I followed the instructions on the paper that were highlighted… I wasn't going to turn around and drive to a gas station to put more gas in

DAVID R P.
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On the question was it clean and inviting? To be fair. It was under remodeling.

Leah G.
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The attendant that rented me the truck did not ask about mileage so when I returned the truck to Springfield, MO I was charged for extra mileage.

Nolan K.
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Customer did not leave a comment.

MICHAEL C.
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Customer did not leave a comment.

Christian R.
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Andrew O.
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Very professional and helpful employees

Kimberly F.
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Thank you!

Sonya K.
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Highly recommend the Hubbell U-Haul rental facility- Than you & God Bless!

william O.
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Great service

John J.
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Customer did not leave a comment.

Kimberley B.
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I just handed my key back and was out the door.

Fred L.
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I rented a very user friendly car tow from 2 very helpful & pleasant men. I will return to this uhaul location if my need arises for their equipment. I was shocked at the enormity of their indoor & climate controlled storage area. They get all pluses from me

Kristie D.
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Customer did not leave a comment.

Kent W.
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Customer did not leave a comment.

rick S.
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Hire people who have a focus on customer service. Absolutely terrible at 3 locations before I got a trailer. And then they tried overcharging me for a late return when I returned it same day. Never again.

leonard P.
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they took care of us right away. Real smooth in and out. Wonderful.

JEAN L.
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Customer did not leave a comment.

BRADLEY H.
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Customer did not leave a comment.

Cynthia C.
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david C.
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quick and convenient

GRANT H.
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The gentleman that helped me was efficient and friendly. The location looks like it's just being put together or being shut down.

Raven C.
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Customer did not leave a comment.

Deepraj R.
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Christopher W.
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Holly H.
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The uhaul share app to return the truck isn't the best - cuz it took me an hour with the app and ended up calling customer service cuz i couldn't get it and its contactless return after hours - its not convenient like some say , its better to return during business hours so u dont have ussues returning it

Jessica B.
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Both guys working the counter were more than helpful! If I could rate 10 stars I would!

Matthew W.
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The workers were very professional. I was very pleased with my experience.

Nicole R.
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There were 3 customersbin front of us, so it was kind of busy for them. When we handed the employee the key and told him we were returning it he said be right back but went to a different row than we parked. We went out to show him where the vehicle was which he responded I know. He checked the vehicle didnt say a word until i sent your receipt, anything else. Neither pick up or drop off employee seemed friendly or like they wanted to answer questions. The phone call I received from U-Haul was much more friendly than any in-person employee.

Ryan H.
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Customer did not leave a comment.

Dennis M.
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They let a customer budge ahead of me, and I had to spend an extra 1/2 hour before I could get hooked up and leave. And then on return they spent 20 minutes with another customer before I could get unhooked, inspected, and leave They spent all that time rating a customers tow capacity on their computer.

Michael M.
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More staff. Only one person working.

THOMAS C.
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No issues, seemed to have good inventory of equipment. They are adding indoor storage that should be nice. Hope they price it reasonably.

Tamara D.
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Great people to work with!

Jim C.
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Customer did not leave a comment.

Keith E.
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Customer did not leave a comment.

Denise T.
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Employees could be much more friendly. Didn't seem like they wanted to be there. Clean facility. Supprised how nice the truck was.

Fermin F.
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My experience on this move was great from on line ordering our 15ft truck, to picking it up and returning it back a day early. Well done,

Micahel W.
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Don't charge an arm and leg to refuel the truck

Steven B.
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Customer did not leave a comment.

Brian B.
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Overcharged and haven't had money refunded

MARK P.
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Customer did not leave a comment.

Lyle S.
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Customer did not leave a comment.

susan M.
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The gentlemen that helped me was very polite, extremely helpful and fast. The young kid that was also at the register was rude and pushy and treated us like we were a nuisance.

CONNER J.
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It was busy and it wasn't clear how to drop it off

Gary J.
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Good to see masks required and in use by all. Your tech who helped me hook up was very friendly and effective. Thanks.

Ashley B.
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Customer did not leave a comment.

MICHAEL C.
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Customer did not leave a comment.

Beatriz C.
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Hire more employees to help

Brian S.
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Customer did not leave a comment.

MEAGAN W.
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Customer did not leave a comment.

Tyler H.
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Provide signage for where to enter. 4/5 entrances barricaded and not sure where to park the vehicle for a return.

Daniel B.
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Customer did not leave a comment.

Ryan B.
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App could never find my location. Got there and the store had me set up in a different truck than the app, so spent forever trying to find keys. Truck had no ac on the hottest days of the year, power steering whines, oil pressure drops between 5 and 10 psi if you set at a light for too long, drivers side mirror vibrates so much its unusable, and possiable exhaust leak. I think it's time to change out those old GMC's. I guess expected more for what I actually got.

Michelle M.
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Customer did not leave a comment.

Michelle R.
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9am check-in/pick-up took 40 mins.

Thomas G.
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Customer did not leave a comment.

DAVID K.
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Customer did not leave a comment.

DANIELLE M.
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Customer did not leave a comment.

Jody H.
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Customer did not leave a comment.

David F.
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Customer did not leave a comment.

Edward D.
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Customer did not leave a comment.

Dustin V.
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Customer did not leave a comment.

joseph M.
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Customer did not leave a comment.

Daniel J.
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Customer did not leave a comment.

Nida F. | First Impressions |
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the employee take time to serve customers.

No reviews have been submitted for this location.

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