Customer Reviews for U-Haul Moving & Storage of East Side

1,188 reviews

2535 Hubbell Ave   Des Moines, IA 50317

(515) 336-6694

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(515) 336-6694

2535 Hubbell Ave
Des Moines, IA 50317

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent education on entry and exit buttons

Morris M.  |  First Impressions 
Rating:
5.0

Just an amazing service for last minute moving expectations. Nothing to add on my part.

Julio L. 
Rating:
5.0

Very Happy with UHaul

Donald B. 
Rating:
3.0

Vehicle cab smelled like cigarette smoke, although the rest of the truck was cleaner than usual. There was a useless dolly strapped inside, wasting my loading space--I had my own dolly and didn't want the sales ad. The windshield, mirrors, and side windows had frost all over it, with no ice scraper in the vehicle. I had to let the vehicle idle, wasting my rental time and increasing my fuel cost.

JORDAN M. 
Rating:
4.0

Customer did not leave a comment.

JEREMY R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

I thought the staff was very helpful when you needed them. I had lost my keys to the units and they put me in touch with a locksmith who was able to come the next morning and opened both of my units in less then a half hour.

Tom W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
2.0

I returned the truck over 11 hours before the scheduled time and was still charged the full amount. No reason given by staff. Staff was apathetic at best.

Luke M. 
Rating:
5.0

Customer did not leave a comment.

Lloyd W. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
1.0

I returned 40boxes brand new in the back of the uhaul from UHAUL. I did not receive a credit and super upset with the way the employees handled the calls.

Nichole G. 
Rating:
5.0

Customer did not leave a comment.

Katheryn P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany G. 
Rating:
5.0

Customer did not leave a comment.

Cameron B. 
Rating:
4.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
3.0

Trailer tires were at the wear bars indicating they are due for replacement. Trailer had a shake once loaded from one of the tires. I thought it was odd they would ask me the condition of my tires and overall condition of my over 10 year old 3/4 diesel truck but would send me hours away on worn out trailer tires. Go figure. Trailer did the job I needed but was just a typical rental good not great.

DUSTIN H. 
Rating:
1.0

Literally I was told nothing, I didn't do the pre trip check because nobody told me I was supposed to but then I realized at return I was. I have no desire to work with UHaul after this awful, unhelpful experience. At least not this location. I have had other experiences and remember they were fantastic. But I don't remember all the steps when it's years between experiencing moving.

Maria O. 
Rating:
5.0

Good

Semere S. 
Rating:
5.0

Customer did not leave a comment.

ADRIANA L. 
Rating:
5.0

Customer did not leave a comment.

Colin H. 
Rating:
5.0

Customer did not leave a comment.

Ian F. 
Rating:
4.0

Check breaks

Lewonda C. 
Rating:
1.0

Slow service!! Over charged for the second year in a row!!

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

MARIE S. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
1.0

I picked up this Uhaul in Des Moines Iowa. The Uhaul representative did not show me to the truck. She just told me it was outside somewhere. I noticed immediately that the radio did not work. Later the first night I noticed that I did not have interior cab lights. I then proceeded to check all lighting and found that the left tail lights and left side turn signals did not work either. The next day I picked up a 12' trailer from another Uhaul location in Omaha Nebraska. I showed them everything that needed to be fixed. They tried to clean the floor of the truck but there was something very sticky all over the box floor. I fixed the radio and the interior lights with the fuses they provided. I was on a very tight schedule and was left no choice but to drive the truck over 900 miles to western Colorado without tail lights or turn signals. I have waited 15 days to hear something from Uhaul about the comments I left with the counter associates in Omaha Nebraska. Hopefully, they will read this review and reach out to me. I frequently rent from Uhaul and this was the worst rental in years.

Anthony S. 
Rating:
5.0

They told us the mistakes that were made with the dolly, and did not charge us anything for the damage to it. They were very understanding and professional.

Deborah G. 
Rating:
3.0

The location and items were good, clean, and easy to use. However, the customer service was SEVERELY lacking.

WARREN M. 
Rating:
5.0

Great service. Fast and friendly!!

Jon L. 
Rating:
4.0

Customer did not leave a comment.

JESSICA D. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
4.0

Brian was exceptionally understanding of the situation that had made my experience so awful with U-Haul.

Melissa L. 
Rating:
4.0

Customer did not leave a comment.

Matthew H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

KAITLYN C. 
Rating:
5.0

I did reqest a dolly and there wasnt one, but over all. Everything was super

Christina K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Staff was very efficient and helpful.

Mark W. 
Rating:
5.0

N/A

YAO K. 
Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
1.0

Only one person on staff at 4pm for a check-in. Waited in line for 30 minutes. Was only pointed to the general direction of where the truck was, looked all over lot to finally find it. Truck was incredibly banged up with major dents and scratches. Truck never started on the first key turn, always took multiple key turns to start. Check engine and oil lights were on when I got the truck. After loading the truck, I come to realize the padlock is broken so the truck will not lock.

Blake K. 
Rating:
5.0

Great customer service! Your agent stayed a few minutes after closing time to get my trailer checked in.

David F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

douglas w.  |  First Impressions 
Rating:
1.0

The rental agreement was for 9/10 - 9/12. My move went better than anticipated, dropped the trailer off on 9/10 @ 3:30p. I asked for the return receipt to be emailed to me. I received a $20.21 fee for after hours drop off. I've tried to call them numerous times, keep getting put on hold for 45 mins to 1+ hrs every time, I disconnected. Tried calling the UHaul 800 number and same, finally got a cust service rep, explained the situation, they were going to follow up with the location. It's been over a week and have not heard from anyone. It's impossible to get any issues resolved.

russ L. 
Rating:
2.0

The uhaul engine light was on a drove not so well. I had troubles with getting checked in at 8:00am to pick up. Uhaul worker could not explain why and I had to wait until 9:00 am to pick up when place was open. Waited an hour in the parking lot. Wasnt even asked if I wanted it an extra hour since I had difficulties. Then had to pay $20 for them to verify when I was trying to check in my equipment myself and it wasn't working since it was saying it couldn't verify my place of drop off. Even though I had location enabled and was at the correct location. Called customer service for help and was on hold for almost 40 minutes before I hung up because I wasn't getting anyone.

Abigail D. 
Rating:
5.0

Possibly increase inventory of 7 blade to 4 flat connectors. Had to go to auto part store to purchase.

Stan M. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Nothing. The representative was very skilled and helpful

Danny L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
3.0

Service was very very slow.

Donald P. 
Rating:
5.0

Professional, efficient, clean and organized. I can't think of anything else to improve on. I had a good experience returning/turning in the equipment I had rented.

KEITH G. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
4.0

When I made my reservation over the phone, I asked about returning the trailer when the store was closed. I was told "just go to the site." I asked again when we picked it up and got the same answer. So we thought no problem, easy peasy. So we dropped it off after a very long day of moving at 9pm and started the process on my phone in the car on the way home. Low and behold, YOU HAVE TO BE AT THE STORE TO FOLLOW THE PROCESS. This is a very important detail that was not shared either time I discussed returning the trailer after hours. We had to turn around and add another 30 min. to our trip in order to complete the process. This detail should be disclosed when people query about returning after hours.

Kenneth K. 
Rating:
3.0

Customer did not leave a comment.

Suzann O. 
Rating:
4.0

Customer did not leave a comment.

Ken M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

DARCY B. 
Rating:
3.0

Customer did not leave a comment.

Lyndsey P.  |  First Impressions 
Rating:
5.0

The big problem is with Fedex I think. This the second time uhaul has had problems getting the hitch in time. Fortunately Brian did and outstanding job of following up with me (and keeping me from wasting 4 hours of driving-much appreciated) and Fedex. He did a great job installing the hitch as well! Thanks, Brian!

andy D. 
Rating:
5.0

Everything is good

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

Incredibly difficult to get ahold of staff over the phone or via email, and when you're able to, it's obvious that they'd rather be doing anything other than helping you.

Taylor F.  |  Overall Experience 
Rating:
1.0

They over charged me then charges my card again in another county and still have yet to get my money back

Alexiss E.  |  First Impressions 
Rating:
3.0

Trailer rented was available and we were charged what we were quoted. One light on trailer was not in working order. Appeared to be a short in the wiring. Just an average experience overall

STEPHEN K. 
Rating:
5.0

A ll good.

donald m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

The men at that location are #1 and seem to handle any situation well!

Ronald H. 
Rating:
5.0

Make sure when you're checking all the lights for good working condition, that you actually check them.

Amanda E. 
Rating:
1.0

They gave me a uhaul half tank only and expected me to fill it all out at the end. They charge me a lot honestly . Won't rent it again

Kenia M. 
Rating:
5.0

Both the manager and the employee that checked the equipment when returned were friendly and easy to work with. Very quick check out and return! I will for sure use these guys again! Thank you!

nate S. 
Rating:
4.0

Notify the customer when renting a 10ft Uhaul and dolly, that the truck do not have a walk ramp. Otherwise it serves purpose to pay for the dolly of it is no use when moving.

Patrice G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
4.0

Very pleased so far.

Mary Alice M.  |  First Impressions 
Rating:
4.0

I request a U-Haul until 7 p.m. when I got there I was told I only could have it till 5:30 p.m. so I didn't get all of my things moved. I was told it was because of availability I was not call Dad on the phone. I did get two guys to help me move from U-Haul and they did an excellent job

Randy K. 
Rating:
1.0

Tried to overcharge and still did overcharge me even after I had receipt of price in haul email.

Alexander W. 
Rating:
4.0

I'd recommend working to up-sell customers. I should have bought some packing blankets for my trip but forgot. Not that I like upwelling normally but wish I would have been this last time.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH E. 
Rating:
5.0

Everything went so smoothly and we were very pleased with the overall experience.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

William g.  |  Overall Experience 
Rating:
4.0

Driver door broke and tire needed air

SHALON K. 
Rating:
3.0

Air conditioning that works would be great in August. Customer service end- individual attention, not being on the phone with a friend at same time as helping me having 2 conversations

JACKIE P. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

ALVIN S. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
3.0

The employee need to be more friendly. I said good morning each morning that I was there to two different employees and they didn't even respond.

THOMAS C. 
Rating:
5.0

Immediately remove Wright Now Family Movers from your movinghelp.com mostly fake reviews and did NOT show up when scheduled costing me a whole day truck rental with no moving help. After a whole day of frustration and run around had to call owner in AZ to get Situation cleared up. They simply should not be listed as helpers at all!!!!

Melissa G. 
Rating:
4.0

The check in process was long and tedious, and eventually required me to go inside and get the keys from the store. The keys could have been placed in a drop zone for no contact receipt (like the drop off was).

Neil F. 
Rating:
4.0

I entered all the information online and then when I picked up they had to ask me all the questions the I entered.

Dave P. 
Rating:
4.0

Customer did not leave a comment.

Kevin Y. 
Rating:
5.0

The outdoor rep who handled our return was so professional and responsive. So appreciative after a long day of moving. Thank you thank you!!

Beth M. 
Rating:
5.0

Customer did not leave a comment.

Thomata D. 
Rating:
5.0

Customer did not leave a comment.

SARA R. 
Rating:
5.0

Great staff and quickly got me taken care of.

RICKY F. 
Rating:
4.0

Customer did not leave a comment.

gerald M. 
Rating:
5.0

I'm sorry I didn't catch her name but the woman at the desk was super helpful.

Theresa B. 
Rating:
5.0

We received two options for returning the trailer in Dallas. Neither location accepted trailers so we ended up driving all over before we finally wised up and called around until we found a location that took trailers. Epic failure on the tail end of an otherwise great experience.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

Customer service is useless, building is hot and humid. I would not consider this climate controlled.

Matt C.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

AMBER R. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
4.0

Customer did not leave a comment.

Shaun H. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Melody D. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

I have rented from U-Haul numerous times over the years. I swept the cargo area prior to returning, swept out the inside of cab and insured there was no trash remaining in the vehicle. I was charged a $25 cleaning fee, first time ever had that happen. Don't know if it was pandemic related or not.

Gregory S. 
Rating:
1.0

Snake in truck

BRYAN P. 
Rating:
5.0

Slightly busy so I had to wait a few minutes, but very professional and friendly.

James J. 
Rating:
3.0

Hitch needed greased. Tried to call local phone number; could never get anyone local. It was a national answering system with wait times over 45 minutes. This is unacceptable!

Phillip F. 
Rating:
3.0

Customer did not leave a comment.

Gabriel H.  |  Overall Experience 
Rating:
5.0

The staff were always extremely friendly and helpful!!!

James S.  |  Overall Experience 
Rating:
5.0

Over all things are good. How ever there needs to be more help on staff. Having customers wait 20 to 30 plus minutes in line is not good. The location I went to,had only 2 men doing everything . They where working very hard, but they definitely need extra help to make things go smoothly for them and the customers. Once I was attended to, the service was great and they where friendly. Please get them some more help.

Destiny W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tadd F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gabriel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Norma B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

roxanne l.  |  Overall Experience 
Rating:
5.0

Great service

FREDDIE M.  |  First Impressions 
Rating:
5.0

N/A

donald m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ra Shay R.  |  Overall Experience 
Rating:
4.0

When trying to use 1-800-GO-UHAUL trying to ask questions I kept getting disconnected but they are a reservation. It took 5 times to keep someone on the line. Next time I will just go to facility to ask questions and make reservation.

Diane G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  First Impressions 
Rating:
1.0

I wanted to rent a truck but they couldn’t rent me one from the east side Des Moines ia location I had to get it from urbandale ia location which put me over my 72 miles so I had to pay for more miles which was not happy with so that would give you a lower score

Tracy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

Very nice and the storage was free with my truck rental from a few weeks ago. It was a blessing for sure. It is a lot of walking to my storage but I liked the fact that it's air conditioned. They have carts you can use overall it was a great experience. Thanks!

Jacqueline U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ana A.  |  Overall Experience 
Rating:
5.0

Our move in was very smooth. The facility manager was friendly and very helpful throughout the entire process. It was easy to locate our space and the facility carts made the move in go very quickly. The facility is clean and well lighted.

Kent B.  |  First Impressions 
Rating:
5.0

The manager Brian is great at his job.. very helpful

shatasha l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jakkee H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

neva h.  |  First Impressions 
Rating:
5.0

Polite, friendly customer service and super clean and convenient property!

Arica M.  |  First Impressions 
Rating:
5.0

There was a long line. There could have been more help to assist customers.

Tim T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joan s.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful.

Phillip L.  |  Online Move In 
Rating:
3.0

The space is great and security is great. Largest complaint is it was under staffed both times and staff seemed as if they didn’t care if they got to you in a timely manner. I had to wait in line for an hour (2nd in line) while other staff members were outside and walking around. Facility is great however do t expect to get in an out in a timely manner and a lot of DYI to help move things faster.

Travis H.  |  Overall Experience 
Rating:
4.0

Office staff were most helpful. Tried customer service was not answered past initial phone pick up. I guess there were computer issues.

Glenn D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LA TONYA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pratsy L.  |  First Impressions 
Rating:
5.0

I will just have to buy 24 hour access because I get here with few minutes to spare and it is cutting it too close.

Katie T.  |  First Impressions 
Rating:
5.0

Minor hiccups accompanied by excellent service and accommodations.

DANIEL R.  |  First Impressions 
Rating:
5.0

Everything was great

Tracy R.  |  First Impressions 
Rating:
5.0

Facility is very clean and organized-like the drive in bay for unloading and appreciate having the carts to use for transporting my boxes-very secure facility-staff is very nice and helpful-Brian took me to the unit and showed me how to do everything

Patricia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman R.  |  First Impressions 
Rating:
5.0

Staff very professional and friendly. Grounds very clean. Thank you!! One major negative: The door thresholds are bumpy.

Lonnie A.  |  First Impressions 
Rating:
2.0

My experience was not necessarily a positive one, but I feel the staff and the manager made every effort to assist me. It feels as though they may be very short-staffed, which is stressful for both staff and customers. I had an exceedingly long wait on multiple occasions prior to my move-in, and noticed that some people walked out, unable to make their purchases. To their credit, the staff remain friendly, professional and helpful so I feel they are doing the best they can under difficult circumstances. I had to pay additional charges from the trucking company that moved me due to the long wait to get checked in. There is some type of construction taking place at this time in the storage area, so I found there is dust in the air. Someone was smoking in the storage area and I am hoping that it is not something that continues as I do not want our belongings to smell like cigarette smoke. The manager/staff assisted me with issues that occurred and I am appreciative of their efforts and satisfied at this time.

Kathleen S.  |  First Impressions 
No reviews have been submitted for this location.

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