Everything was okGreg D.
Customer Reviews for U-Haul Moving & Storage of Eastgate
Indianapolis, IN 46219
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.amy M.
Jamie Boles is greatJeanna B.
Customer did not leave a comment.Roger E.
Do not bother with the uhaul app. It breaks on various pages and only made the process more stressful. I'm grateful there was someone inside when I returned it, who was able to straighten me out. I don't recommend the 24 hour service because the phone app is just that terrible.Wesley R.
Customer did not leave a comment.Kim M.
Customer did not leave a comment.jim M.
I always use Uhaul excellent company and service,Rebecca K.
Customer did not leave a comment.ellen M.
Customer did not leave a comment.Andrew S.
I asked for a receipt showing my return of the trailer. I never got it and then I got a phone call around 4pm asking when I would be returning it. I returned it at 11:30am - way before it was due.Deby A.
Customer did not leave a comment.Salvador G.
Make sure that the key switch works properly. Smooth riding.Brirda M.
Customer did not leave a comment.taylor J.
Customer did not leave a comment.Richard W.
Self check in app would not allow photo upload. Staff had to check in trailer. Staff helpful.Dana G.
Gentlemen at counter was fantastic.Mark S.
The WHOLE experience with UHaul was great. Thank you.Lisa Y.
The staff who were there at pickup were awesome. The staff at drop off was the opposite. Rude, unprofessional and incompetent.Steven R.
I placed an order through the mobile app which told me to go tot he counter, where the lady told me â€œthat's not how it worksâ€ and told me your system is messed up. I then had to wait on other customers who did not order ahead to just verify a second number which I already did on the app. Also location said they only had a smaller truck than I ordered and costed way more in extra mileage.Jacob C.
It's a relatively small thing. Hardly worth matching. But I hack and sister problems with hyperlinks sent to me through text message. Lots of different unique order IDs. I could never seem to get my order to show up on my online account. Regardless, my experience was good. Those are a few things that could be improved.JEREMY B.
Customer did not leave a comment.Donna W.
AWESOME FOLKS!!!!!!!!!!!!!!! I ALWAYS WASH AND CLEAN TRAILERS AND VANS BEFORE RETURNING! I LIKE EVERYONE AT U HAUL!!!!!!!!!!!!!!! AAAA++++ THANKS MIKE LAWLERMike L.
Keep the people that's here there. Great people that sincerely care about you. Pam is such a great personAugustine D.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Carl G.
Great customer serviceLorraine P.
Customer did not leave a comment.Donald C.
Customer did not leave a comment.REX T.
Customer did not leave a comment.Mark R.
The uhaul would not start 2 times.Joshua C.
Customer did not leave a comment.CHARLES G.
Customer did not leave a comment.Robin R.
Great serviceBrian L.
Customer did not leave a comment.SAMUEL R.
Very poorly instructed if arriving after hours. No instructions as to where to park vehicle. Had to FINd the key drop off. No Wi-Fi available to check in very frustratinggary G.
Manger was not pleasant and did not explain what she was doing or charging for. However, the person prior was dealing with a problem. She was efficientWARREN P.
Customer did not leave a comment.Roger V.
Walking out to the vehicle at check-out and including customer inspection of mileage and fuel level. That way u-haul cannot claim that there was a full tank of gas when there was not, and the proper milage and condition of vehicle can be agreed upon. Do not have the customer check all the signal lights upon returning the vehicle if the same was not done at check-out. Be polite to customers.ANTHONYRAJ X.
Customer did not leave a comment.Regina P.
Customer did not leave a comment.CHRISTOPHER F.
Your drivers provide excellent service in terms of helpful information about delivery/pickup times, etc. I was impressend on both ends with their attitude and helpful spirit. Regarding blankets, 24 is too many for a single U Box. I recommend 12. All of our furniture, flat screen TV arrived without a scratch. Good job.James B.
All and all much less stress than I had anticipated and the staff was wonderful.Deborah H.
Customer did not leave a comment.Richard P.
I had unauthorized charges which ended up being due to charges for a 3rd box that I never received, about $500 in overcharges from what I was quoted on my second box (never resolved), lost my boxes (and/or didn't know which 2 of the 3 on my account were actually mine), late arrival, hours and hours on the phone talking to dozens of people who have no clue what's going on or how to help (not seeming like they have any desire to help anyway), misinformation, disconnected calls after waiting 10-15-20 minutes to be connected in the first place.... I've never dealt with such an unorganized shitshow of a company with such untrained, not-giving-a-shit employees in my life. I will never, ever use uhaul again for anything and I will actively warn everyone I meet about my horrible experience. You all ruined what should've been a great time for me. The worst part is, I'm sure this review falls on deaf ears as it's clear to me that the customer's happiness is not, in any way, of company concern.Brandy J.
The female employee working Saturday 4/16 at 8AM was rude to me, to her male coworker, and to a customer she was helping. At one point she threw a set of keys in anger at a shelf that was next to me. She is unprofessional and is causing a hostile environment. 7425 Washington St Indianapolis location.Alicia S.
Customer did not leave a comment.Kalandra M.
From the start from the very reservation that I made I'm screwed around supposed to pick up at 12:00 finally got a truck at 2:38 and lost the job that I needed the truck for and had to pay somebody an extra $75 for doing nothing because he was paid by the hour I am not happy about this experience at allJon B.
Staff was good. But I reserved the truck online yet still had to provide almost all the same information onsite. If I provide the information once then I should not have to provide it again. The check out process took way too long. Check in was quick and staff was courteous.Chris H.
Everyone from start to finish was professional and easy to work with.DOUGLAS W.
Very helpful service. We needed 2 one way trucks at the last minute and they provided fast friendly service. I would definitely recommend them.Doug W.
One of the very few, very Fe w places I've been to without issues or glitches! Will use them again for sure 😊!carmela C.
I called the number that I saw for the location of this uhaul. I was forwarded to a call center where they connected me with someone about my ubox. I told them I was finished packing the box and that it was ready to be shipped on Saturday. I was hoping to get the ubox there before the intended date. I come in today Tuesday and find my box is still sitting where I left it. The man there today asked me if I was finished and I had been done for three days. I was told Sunday would be the last day and on Tuesday it is still in the same spot. I don't blame the people at the location but the person I called told me he would make a note and tell the location that I was done and to move the box to the next stages. I'm so frustrated and upset I had communicated multiple times with the people at the location that I needed it out asap. I told this as well to the man I spoke to on the phone. Very frustrating it feels like no one is listening. I went to the location on Sunday to close my unit I was renting but forgot my key so I left. I saw multiple uboxes loaded onto a truck and assumed that was mine. I understand the time limit you have on the shipping but I very much needed it to arrive sooner which I was not able to select online when purchasing the box. Very annoyed and would probably consider another option next time I have to move.Andrew W.
Customer did not leave a comment.Tonesha R.
Customer did not leave a comment.Travis W.
Customer did not leave a comment.Tracy W.
My rental reservation was 4. I got there at 240. No truck was available. No biggie. I specifically told the guy I would be back around 7. Clerk told me he may not have a truck. He said it kicked me off my reservation once I wasn't there. He ended up finding me one. The original employee interrupted when I told the current guy I should have a reservation, I showed up an hour early and it wasn't ready. Other employee interrupted and said â€œ it was more than an hourâ€. I don't need his smart ass remarks. The gentleman that checked me in upon return was very nice.Aaron S.
Customer did not leave a comment.Burt B.
Customer did not leave a comment.Stephanie C.
Gas gage was off. I was driving and ran out of gas. No low fuel light to warn me. The needle was above the E. I informed the young man when I returned it. I only used this location because the one was closet to me didn't have the size I needed.Harold C.
Donald did a great jobGLEN B.
The short older woman was incredibly nasty to not only us but customers waiting in line. Donald was very nice, however, and very patient.Morgan B.
Not lie and charge people for gas when they mistakenly give out incorrect paperworkAilena S.
Customer did not leave a comment.Hallie C.
These are the best people one could ever meet. I appreciate them so very very much. If only all locations had the care and concern they have for there customers.Augustine D.
First of all, i didn't move in! They accidentally moved me out of their system. The worst ! Location personnel only call when they want to get paid.. I have called this facility many many times and they route the calls to the national call center. They then call me that Location personnel will call me back. It never happened. They finally call back after the auto pay was cancelled for a storage that I moved out from....which I was calling them about for two weeks. There's more to the story .....Surprisingly.. I received a call whitin a day or two because they accidentally turned off the auto pay from My second storage that I still have over there...asking me for my credit card!...very incompetent ! Except for one male personnel, everyone else is rude.Nina M. | First Impressions
Thank you for your help 🙂DOUGLAS T. | Overall Experience
Customer did not leave a comment.Eric M.
Superb with assistance provided!Carolyn M.
Customer did not leave a comment.Cynthia M.
Yes they are very niceGurinder S.
The attendant who helped us was fast and informative. He was also very friendly!Emma N.
Please insure that the inside of the truck is dry. It does not matter what the weather is the truck needs to be checked out completely. The inside of the trailers floor was so wet that I almost injured myself. This is absolutely terrible!!!!!! And dangerous!!!!!!!!!!Irvin T.
Easy check in and check out.Shawn C.
Kudos to the Truck Return crew for being prompt.Marsadies Y.
Better customer serviceJeremie K.
Worst experience ever with your rude people. Tried to call a million times but every phone call was floated to national phone. I was told that the manager was going to return my call. Even regional promised that I was going to be called. I left two messages with manager...no return call. They finally called me because I removed the automatic payment. They tagged my storage ready to be rented on March 14 before I even got a chance to clean and closed it myself. They won't prorated my rent when they chose to tag my unit. They only call when they are not getting paid. They are rude as well.Nina M. | Overall Experience
Get happier staff. Nobody was rude to me, but nobody was happy everybody there hates their job and it shows. Only nice person there was the older white lady. Y'all could learn from the staff on 38th street. ( they greet us and at least pretend to care) They guy who sold us our truck didn't seem to know what he was doing kinda acted like he didn't want us to have the truck.Kasia A.
the wiper blades could of been changed before the truck was picked up but that is only issue with the truck. Staff was very friendly during the rental paperwork.Gerald L.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.Russell H.
i was told i would be emailed a receipt but i didn't get one. can one please be sent to me?Amber M.
Customer did not leave a comment.David A.
Customer did not leave a comment.cheri m. | Overall Experience
The staff was very nice but the truck I used was terrible. The tire pressure light and check engine light were both on when I picked it up. There was some sort of delay in response between the gas pedal being pushed and the truck actually moving. It made the truck move jerky. The inside of the box was stained from past exploits. I've been a uhaul costumer directly or indirectly for over 30 years and this was by far the worse piece of equipment I've ever seen.Robert C.
Vehicle was not cleaned before renting out to me. Used food containers and empty beverage bottles left in the cab, steering wheel was sticky to the touch. Incredibly obvious that no cleaning measures were taken inside the vehicle.ANDREW H.
Infested all my stuffgloria m. | Overall Experience
The staff was very efficient, professional and pleasant. I will always keep this UHAUL location in mind when needing to rent a vehicle or trailer.Kimberlie B.
Customer service was great!!Pamala K.
I shouldn't be surprised by how well this turned out because uhaul has always been a good experience but this was great. By far the most affordable option for a cross-country move but also just a very smooth process!Kelsey Q.
Customer did not leave a comment.Briana C. | Online Move In
Customer did not leave a comment.Ariana H. | First Impressions
Customer did not leave a comment.CAROLYN G. | Overall Experience
First my first scheduled rental got rented out to someone else so I had to wait to get a truck bc I reserved the last one and didn't get it then when I returned it I was waiting inside for like 25 mins and finally a worker just took the keys and said your all set so we left and they were calling the next day and night of because he never put the keys in the system saying it was returned so almost got charged for a workers mess up this location is a shit showChristina M.
Customer did not leave a comment.Russell H.
Customer did not leave a comment.LARRY T. | First Impressions
Customer did not leave a comment.Eli S.
Everyone was great with exceptional communication and on time delivery! Thank you Lance Rothlance R.
Customer did not leave a comment.Liduska V.
Customer did not leave a comment.dakota K.
1. The location is poorly managed. 2. Pam the manager if you can call her that is intentionally lazy, rude, a liar, and does not explain the rental process. 3. I will direct all my future rental needs and that of everyone I know to Enterprise rental car until Pam is fired. 4. If you want a horrible rent experience from beginning to end then this is the location for you. 5. The vehicle upon pick up was filthy.Randy M.
Customer did not leave a comment.Pamela H.
Customer did not leave a comment.Ron Y.
Customer did not leave a comment.Tonya P.
Customer did not leave a comment.cheri M.
My only "complaint" is it seems the truck was out of alignment. I had to maintain the steering wheel at about 45 degrees left of center. Im sure many trucks are in similar condition so you are probably not surprised at this.Joseph J.
I was informed in the emails and texts I received that there would be a lock in the storage unit so I could lock it up once I finished unloading. There was no such thing so I had to go hunting for a lock around town. Not convenient for me, nor was it honest in the communication about the unit. That is the only reason I would not recommend this place to a friend.Tyler G. | Online Move In
Customer did not leave a comment.Samantha B. | Overall Experience
Thank youSANDRA M. | Overall Experience
Customer did not leave a comment.marilyon c. | First Impressions
I paid for month of March. Unit vacated by March 5 but no sign of a credit on final statementRobert K. | Overall Experience
Customer did not leave a comment.ANTHONY W. | Overall Experience
Customer did not leave a comment.Julissa A. | First Impressions
Customer did not leave a comment.SANDRA M. | First Impressions
I was very happy with my service!Makenzie M. | Overall Experience
Customer did not leave a comment.INDONEESIA D. | Overall Experience
Customer did not leave a comment.Astria L. | Overall Experience
Customer did not leave a comment.Darrell F. | Overall Experience
Customer did not leave a comment.Kimberly M. | First Impressions
I moved out two days into the pay cycle, most companies would refund a pro-rated balance but not uhaul. While the facility and the personnel were nice the corporate policies should be reviewed to be more customer oriented. I am not pleased with my experience due to corporate and therefore rating my experience as below average.James P. | Overall Experience
The staff really helped me out and were friendly and fast. The team was very professional and they just don’t know how much they helped me and my daughters. Thanks from the BRADY Girls!!MELLANIE F. | First Impressions
Customer did not leave a comment.Felicia S. | Overall Experience
My unit was 1610 I was very nervous for my things because they gave me a unit that I couldn’t secure with my lock so it was an inconvenience because I had to go there everyday for the last month and a half just to make sure my unit wasn’t broken intoMichael T. | Overall Experience
Customer did not leave a comment.TIFFANY T. | Overall Experience
Really hate that I have to pay for 24/hr access to access my stuff out of consider business hours but it was ok other than thatCharles B. | Overall Experience
I’m extremely disappointed that this U-haul had advertised online that you got one month free of storage if you rented a truck from them only to find out that is a lie. I only picked u-haul storage because online it stated you got one month free with a u-haul truck rental. I spoke to the gentleman that rented me my storage unit and truck about it when I returned the truck and he said ”oh we’re not doing that promotion anymore. They’ll eventually get it off (the website)“ I stated that was why we had picked u-haul but he didn’t seem to care.Jessica S. | First Impressions
I asked to use the dumpster to throw away a couple items that I was unable to clear out due to my help coming down with COVID. I was told they have dumpsters but not for you to use & was threatened with $150.00 disposal charge. The manager had no sympathy & was very hateful. While on the phone waiting for a response about using the dumpster I heard the manager bragging about calling the police on a customer. Rude manager at Washington street location in Indianapolis IndianaMelissa G. | Overall Experience
Customer did not leave a comment.Brenda J. | Overall Experience
Pam was super friendly, and very helpful with knowledge of trucks and storage spaces.Nola K. | First Impressions
Customer did not leave a comment.Lenore D. | Overall Experience
I was charged twice for my rental and storage I was told that my first month of storage rental was free I had to pay then I was charged another fee for gas I probably won’t be using uhaul after this again thanks but no thanksMichael T. | First Impressions
Very upset with my household furniture due to roach infestation we had to trash majority of our TV’s, electronics, mattresses, kitchen items, clothes and more because of roaches being inside. It was very disappointing especially the amount I had to pay. I would like to file a claim because I paid for that coverage as wellLlecenia M. | Overall Experience
Customer did not leave a comment.Doris V. | First Impressions
Customer did not leave a comment.Justin E. | Overall Experience
I used this facility for a full year and did not experience anything but first class service. The climate control and cleanliness of all areas (including restrooms) is outstanding. The area set aside to leave/pickup unwanted items is an added bonus. In addition to the helpful staff, what I probably liked most was the ability to pull my vehicle inside, out of the weather, to load/unload. Should the situation arise in the future where I am in need of extra storage, I will definitely use this location again and highly recommend them to others. Ron Sutton IndianapolisR S. | Overall Experience
Customer did not leave a comment.HAILEY G. | First Impressions
Customer did not leave a comment.GUY S. | Overall Experience
Customer did not leave a comment.Daniel S. | First Impressions
I would like to recognize the GM Pam of the Indianapolis East Washington Street location for extraordinary service and effort in helping me through several issues with finding the right storage unit. I rented a 26ft. truck and upon return the gentleman was not friendly because we arrived 15 minutes prior to close. He made sure I knew he was not happy to stay a few minutes over. The next morning I met Pam the GM and she was gracious, pleasant and very very knowledgeable of her store and operations She deserves a raise and someone to listen how to make things better. good job PamRoger R. | First Impressions
Thanks for all the help!Makenzie M. | First Impressions
Customer did not leave a comment.Emilea B. | First Impressions
Customer did not leave a comment.Walter S. | Overall Experience
Great group of staff!!Tamika S. | Overall Experience
All staff was absolutely amazing. Took time to listen to me and give great advice. Pam and her crew are amazing.Ricky W. | Overall Experience
Customer did not leave a comment.Kyle R. | Overall Experience
Customer did not leave a comment.Dustin M. | First Impressions
Customer did not leave a comment.Natasha M. | Overall Experience
Need to have more bigger flat bed carts. Not enough carts.GENITA M. | Overall Experience
Customer did not leave a comment.Janice L. | Overall Experience
Customer did not leave a comment.TIFFANY T. | First Impressions
Customer did not leave a comment.Mark S. | Overall Experience
Everyone that I encountered at that location were very friendly and helpful every time I went into that location. Keep up the great work..Steve O. | Overall Experience
Customer did not leave a comment.Frank C. | Overall Experience
Customer did not leave a comment.Dougetta O. | First Impressions
Pam and her staff are stellar! They are always pleasant and a pleasure to work withKelly L. | Overall Experience
I was very impressed with your storage facility. The storage facility was emaculet. I love the climate control atmosphere.GENITA M. | First Impressions
Customer did not leave a comment.Pete S. | Overall Experience
I had problems with my lock on the day I was emptying the unit and the staff was very helpful in getting the lock cut off so that I could get things out that day.Ted M. | Overall Experience
The lady at desk help us so much getting us in.Savannah F. | Overall Experience
Customer did not leave a comment.Dazia M. | Overall Experience
I would be back to rent againNatasha M. | First Impressions
Customer did not leave a comment.LONNIE C. | Overall Experience
muy amable personalfilepe l. | First Impressions
Customer did not leave a comment.D'ARTHUR L. | Overall Experience
Customer did not leave a comment.Crystal F. | Overall Experience
Customer did not leave a comment.Donnie W. | First Impressions
Customer did not leave a comment.LONNIE C. | First Impressions
Customer did not leave a comment.shantrel l. | First Impressions
I pay for 24 hour access I was there late at night management called the cops on me I pay for 24-hour access and 24 hour storage so I should be allowed to be there anytime of the night or anytime of the day and not feel like the cops are going to come arrest me I got work to do and places to be at the reason why I got this unit was because it was 24 hour access that's how it was advertised I want my money backJake S. | First Impressions
Customer did not leave a comment.Jennifer H. | Overall Experience
The manager there needs more help. Other than that she'd doing well for what staff she has working.BRYANT C. | Overall Experience
Customer did not leave a comment.TINA K. | First Impressions
Pam needs to be fired. With people such as her and others with the same low character as she employed at your facility, I'll never use U-Haul again. That's after decades of being a customer, but after my experiences with the staff this last time, I'll use another company from here on out.kenneth e. | Overall Experience
Customer did not leave a comment.Robert P. | Overall Experience
Tony was rude and inconsiderate and wouldn't listen to my needs.Kristina H. | First Impressions
Customer did not leave a comment.Suzanne S. | First Impressions
Customer did not leave a comment.Tony R. | First Impressions
Customer did not leave a comment.Babett B. | First Impressions
Access hours advertised as 5am til 10pm. Loaded my truck and arrived 8:30pm. Swiped my card but access door would not open. Called the “after hours” number. No response. Called office twice today - no one answers. Corporate finally answered and said they’d have my local facility contact me. Still nothing. May just cancel and go somewhere else. This is NOT how you do customer service.David W. | First Impressions
Customer did not leave a comment.Yolands C. | First Impressions
Customer did not leave a comment.JARRETT H. | First Impressions
Did well as could be expected of when they were short staff.BRYANT C. | First Impressions
Everyone is so nice and helpful. Ms. Pam, Matthew, Joe, and the new guy are awesome!Cerissa E. | First Impressions
Very clean. I will recommend and definitely use in the future need a storage unit or a U-Haul truckNANCY P. | Overall Experience
Customer did not leave a comment.Chad S. | First Impressions
Lots of dolly's available Made al. The defferenct was awesome I had uhaul and public storage e washington st It was ok No carts not 1 4 months never had any They didn't know where they were Bever go there again Thank you for been there in my time of need uhaul was the bestROBIN M. | Overall Experience
Customer did not leave a comment.Sonya J. | Overall Experience
Customer did not leave a comment.JACKI H. | Overall Experience
Customer did not leave a comment.JAIME G. | Overall Experience
Customer did not leave a comment.Darrell F. | Overall Experience
Customer did not leave a comment.Goeffery O. | Overall Experience
Customer did not leave a comment.Phyllis B. | First Impressions
Nice and clean. Would recommend.Kevin L. | Overall Experience
Customer did not leave a comment.John D. | Overall Experience
Customer did not leave a comment.Tynja E. | First Impressions
Employees rude and didn’t wear masks. Access doors to storage units were locked during business hours Overhead garage door was broken and not marked and a piece of it fell and almost hit me and my car Over pricedMalcolm A. | Overall Experience
Customer did not leave a comment.Marilynn C. | Overall Experience
Very kind and helpful.Frank C. | First Impressions
This U-Haul facility was exceptional and made our move to Indiana seem easy. Secure facility, well lit, conveniently located - couldn't ask for better. The desk personnel were very friendly and helpful.David J. | Overall Experience
Everything worked out great!David L. | First Impressions
The conversion from the old business into storage facility is very nice! However, the above average rate per unit will drive me to utilize others as needs change. I store a lot from time to time! and still have a unit there at this location! Darrell FrazierDarrell F. | Overall Experience
Extremely professional and very nice guys at this location. They go above and beyond.DEE S. | First Impressions
Customer did not leave a comment.Dianna D. | Overall Experience
Super friendly and very professionalMiriam A. | Overall Experience
Appreciate Pam and all the staff!Barbara W. | Overall Experience
The East Gate u haul storage is a Fantastic Facility ! Top Notch all the way !!!✌💕🇺🇸🌎John P. | First Impressions
Good staff!Frank S. | Overall Experience
My only concern was that staff were not wearing masks, though there was social distancing at the counter. Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.steve f. | First Impressions
Good experienceEdward L. | Overall Experience
Excellent! Excellent!Joseph M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!