Customer Reviews for U-Haul Moving & Storage of Eastgate

Rating:

4.0

Everything was ok

Rating:

5.0

Jamie Boles is great

Rating:

2.0

Do not bother with the uhaul app. It breaks on various pages and only made the process more stressful. I'm grateful there was someone inside when I returned it, who was able to straighten me out. I don't recommend the 24 hour service because the phone app is just that terrible.

Rating:

3.0

Unprofessional

Rating:

5.0

I always use Uhaul excellent company and service,

Rating:

4.0

I asked for a receipt showing my return of the trailer. I never got it and then I got a phone call around 4pm asking when I would be returning it. I returned it at 11:30am - way before it was due.

Rating:

4.0

Make sure that the key switch works properly. Smooth riding.

Rating:

4.0

Self check in app would not allow photo upload. Staff had to check in trailer. Staff helpful.

Rating:

5.0

Gentlemen at counter was fantastic.

Rating:

5.0

The WHOLE experience with UHaul was great. Thank you.

Rating:

2.0

The staff who were there at pickup were awesome. The staff at drop off was the opposite. Rude, unprofessional and incompetent.

Rating:

1.0

I placed an order through the mobile app which told me to go tot he counter, where the lady told me “that's not how it works” and told me your system is messed up. I then had to wait on other customers who did not order ahead to just verify a second number which I already did on the app. Also location said they only had a smaller truck than I ordered and costed way more in extra mileage.

Rating:

5.0

It's a relatively small thing. Hardly worth matching. But I hack and sister problems with hyperlinks sent to me through text message. Lots of different unique order IDs. I could never seem to get my order to show up on my online account. Regardless, my experience was good. Those are a few things that could be improved.

Rating:

5.0

AWESOME FOLKS!!!!!!!!!!!!!!! I ALWAYS WASH AND CLEAN TRAILERS AND VANS BEFORE RETURNING! I LIKE EVERYONE AT U HAUL!!!!!!!!!!!!!!! AAAA++++ THANKS MIKE LAWLER

Rating:

5.0

Keep the people that's here there. Great people that sincerely care about you. Pam is such a great person

Rating:

5.0

Great customer service

Rating:

5.0

The uhaul would not start 2 times.

Rating:

5.0

Great service

Rating:

4.0

Very poorly instructed if arriving after hours. No instructions as to where to park vehicle. Had to FINd the key drop off. No Wi-Fi available to check in very frustrating

Rating:

4.0

Manger was not pleasant and did not explain what she was doing or charging for. However, the person prior was dealing with a problem. She was efficient

Rating:

2.0

Walking out to the vehicle at check-out and including customer inspection of mileage and fuel level. That way u-haul cannot claim that there was a full tank of gas when there was not, and the proper milage and condition of vehicle can be agreed upon. Do not have the customer check all the signal lights upon returning the vehicle if the same was not done at check-out. Be polite to customers.

Rating:

5.0

Your drivers provide excellent service in terms of helpful information about delivery/pickup times, etc. I was impressend on both ends with their attitude and helpful spirit. Regarding blankets, 24 is too many for a single U Box. I recommend 12. All of our furniture, flat screen TV arrived without a scratch. Good job.

Rating:

5.0

All and all much less stress than I had anticipated and the staff was wonderful.

Rating:

1.0

I had unauthorized charges which ended up being due to charges for a 3rd box that I never received, about $500 in overcharges from what I was quoted on my second box (never resolved), lost my boxes (and/or didn't know which 2 of the 3 on my account were actually mine), late arrival, hours and hours on the phone talking to dozens of people who have no clue what's going on or how to help (not seeming like they have any desire to help anyway), misinformation, disconnected calls after waiting 10-15-20 minutes to be connected in the first place.... I've never dealt with such an unorganized shitshow of a company with such untrained, not-giving-a-shit employees in my life. I will never, ever use uhaul again for anything and I will actively warn everyone I meet about my horrible experience. You all ruined what should've been a great time for me. The worst part is, I'm sure this review falls on deaf ears as it's clear to me that the customer's happiness is not, in any way, of company concern.

Rating:

2.0

The female employee working Saturday 4/16 at 8AM was rude to me, to her male coworker, and to a customer she was helping. At one point she threw a set of keys in anger at a shelf that was next to me. She is unprofessional and is causing a hostile environment. 7425 Washington St Indianapolis location.

Rating:

3.0

From the start from the very reservation that I made I'm screwed around supposed to pick up at 12:00 finally got a truck at 2:38 and lost the job that I needed the truck for and had to pay somebody an extra $75 for doing nothing because he was paid by the hour I am not happy about this experience at all

Rating:

4.0

Staff was good. But I reserved the truck online yet still had to provide almost all the same information onsite. If I provide the information once then I should not have to provide it again. The check out process took way too long. Check in was quick and staff was courteous.

Rating:

5.0

Everyone from start to finish was professional and easy to work with.

Rating:

5.0

Very helpful service. We needed 2 one way trucks at the last minute and they provided fast friendly service. I would definitely recommend them.

Rating:

5.0

One of the very few, very Fe w places I've been to without issues or glitches! Will use them again for sure 😊!

Rating:

3.0

I called the number that I saw for the location of this uhaul. I was forwarded to a call center where they connected me with someone about my ubox. I told them I was finished packing the box and that it was ready to be shipped on Saturday. I was hoping to get the ubox there before the intended date. I come in today Tuesday and find my box is still sitting where I left it. The man there today asked me if I was finished and I had been done for three days. I was told Sunday would be the last day and on Tuesday it is still in the same spot. I don't blame the people at the location but the person I called told me he would make a note and tell the location that I was done and to move the box to the next stages. I'm so frustrated and upset I had communicated multiple times with the people at the location that I needed it out asap. I told this as well to the man I spoke to on the phone. Very frustrating it feels like no one is listening. I went to the location on Sunday to close my unit I was renting but forgot my key so I left. I saw multiple uboxes loaded onto a truck and assumed that was mine. I understand the time limit you have on the shipping but I very much needed it to arrive sooner which I was not able to select online when purchasing the box. Very annoyed and would probably consider another option next time I have to move.

Rating:

5.0

My rental reservation was 4. I got there at 240. No truck was available. No biggie. I specifically told the guy I would be back around 7. Clerk told me he may not have a truck. He said it kicked me off my reservation once I wasn't there. He ended up finding me one. The original employee interrupted when I told the current guy I should have a reservation, I showed up an hour early and it wasn't ready. Other employee interrupted and said “ it was more than an hour”. I don't need his smart ass remarks. The gentleman that checked me in upon return was very nice.

Rating:

1.0

Gas gage was off. I was driving and ran out of gas. No low fuel light to warn me. The needle was above the E. I informed the young man when I returned it. I only used this location because the one was closet to me didn't have the size I needed.

Rating:

4.0

Donald did a great job

Rating:

1.0

The short older woman was incredibly nasty to not only us but customers waiting in line. Donald was very nice, however, and very patient.

Rating:

1.0

Not lie and charge people for gas when they mistakenly give out incorrect paperwork

Rating:

5.0

These are the best people one could ever meet. I appreciate them so very very much. If only all locations had the care and concern they have for there customers.

Rating:

1.0

First of all, i didn't move in! They accidentally moved me out of their system. The worst ! Location personnel only call when they want to get paid.. I have called this facility many many times and they route the calls to the national call center. They then call me that Location personnel will call me back. It never happened. They finally call back after the auto pay was cancelled for a storage that I moved out from....which I was calling them about for two weeks. There's more to the story .....Surprisingly.. I received a call whitin a day or two because they accidentally turned off the auto pay from My second storage that I still have over there...asking me for my credit card!...very incompetent ! Except for one male personnel, everyone else is rude.

Rating:

4.0

Thank you for your help 🙂

Rating:

5.0

Superb with assistance provided!

Rating:

4.0

Yes they are very nice

Rating:

5.0

Nothing

Rating:

5.0

The attendant who helped us was fast and informative. He was also very friendly!

Rating:

3.0

Please insure that the inside of the truck is dry. It does not matter what the weather is the truck needs to be checked out completely. The inside of the trailers floor was so wet that I almost injured myself. This is absolutely terrible!!!!!! And dangerous!!!!!!!!!!

Rating:

5.0

Easy check in and check out.

Rating:

5.0

Kudos to the Truck Return crew for being prompt.

Rating:

1.0

Better customer service

Rating:

2.0

Worst experience ever with your rude people. Tried to call a million times but every phone call was floated to national phone. I was told that the manager was going to return my call. Even regional promised that I was going to be called. I left two messages with manager...no return call. They finally called me because I removed the automatic payment. They tagged my storage ready to be rented on March 14 before I even got a chance to clean and closed it myself. They won't prorated my rent when they chose to tag my unit. They only call when they are not getting paid. They are rude as well.

Rating:

1.0

Get happier staff. Nobody was rude to me, but nobody was happy everybody there hates their job and it shows. Only nice person there was the older white lady. Y'all could learn from the staff on 38th street. ( they greet us and at least pretend to care) They guy who sold us our truck didn't seem to know what he was doing kinda acted like he didn't want us to have the truck.

Rating:

5.0

the wiper blades could of been changed before the truck was picked up but that is only issue with the truck. Staff was very friendly during the rental paperwork.

Rating:

5.0

i was told i would be emailed a receipt but i didn't get one. can one please be sent to me?

Rating:

2.0

The staff was very nice but the truck I used was terrible. The tire pressure light and check engine light were both on when I picked it up. There was some sort of delay in response between the gas pedal being pushed and the truck actually moving. It made the truck move jerky. The inside of the box was stained from past exploits. I've been a uhaul costumer directly or indirectly for over 30 years and this was by far the worse piece of equipment I've ever seen.

Rating:

3.0

Vehicle was not cleaned before renting out to me. Used food containers and empty beverage bottles left in the cab, steering wheel was sticky to the touch. Incredibly obvious that no cleaning measures were taken inside the vehicle.

Rating:

1.0

Infested all my stuff

Rating:

5.0

The staff was very efficient, professional and pleasant. I will always keep this UHAUL location in mind when needing to rent a vehicle or trailer.

Rating:

5.0

Customer service was great!!

Rating:

5.0

I shouldn't be surprised by how well this turned out because uhaul has always been a good experience but this was great. By far the most affordable option for a cross-country move but also just a very smooth process!

Rating:

2.0

First my first scheduled rental got rented out to someone else so I had to wait to get a truck bc I reserved the last one and didn't get it then when I returned it I was waiting inside for like 25 mins and finally a worker just took the keys and said your all set so we left and they were calling the next day and night of because he never put the keys in the system saying it was returned so almost got charged for a workers mess up this location is a shit show

Rating:

5.0

Everyone was great with exceptional communication and on time delivery! Thank you Lance Roth

Rating:

1.0

1. The location is poorly managed. 2. Pam the manager if you can call her that is intentionally lazy, rude, a liar, and does not explain the rental process. 3. I will direct all my future rental needs and that of everyone I know to Enterprise rental car until Pam is fired. 4. If you want a horrible rent experience from beginning to end then this is the location for you. 5. The vehicle upon pick up was filthy.

Rating:

5.0

My only "complaint" is it seems the truck was out of alignment. I had to maintain the steering wheel at about 45 degrees left of center. Im sure many trucks are in similar condition so you are probably not surprised at this.

Rating:

3.0

I was informed in the emails and texts I received that there would be a lock in the storage unit so I could lock it up once I finished unloading. There was no such thing so I had to go hunting for a lock around town. Not convenient for me, nor was it honest in the communication about the unit. That is the only reason I would not recommend this place to a friend.

Rating:

5.0

Thank you

Rating:

4.0

I paid for month of March. Unit vacated by March 5 but no sign of a credit on final statement

Rating:

5.0

I was very happy with my service!

Rating:

2.0

I moved out two days into the pay cycle, most companies would refund a pro-rated balance but not uhaul. While the facility and the personnel were nice the corporate policies should be reviewed to be more customer oriented. I am not pleased with my experience due to corporate and therefore rating my experience as below average.

Rating:

5.0

The staff really helped me out and were friendly and fast. The team was very professional and they just don’t know how much they helped me and my daughters. Thanks from the BRADY Girls!!

Rating:

1.0

My unit was 1610 I was very nervous for my things because they gave me a unit that I couldn’t secure with my lock so it was an inconvenience because I had to go there everyday for the last month and a half just to make sure my unit wasn’t broken into

Rating:

3.0

Really hate that I have to pay for 24/hr access to access my stuff out of consider business hours but it was ok other than that

Rating:

2.0

I’m extremely disappointed that this U-haul had advertised online that you got one month free of storage if you rented a truck from them only to find out that is a lie. I only picked u-haul storage because online it stated you got one month free with a u-haul truck rental. I spoke to the gentleman that rented me my storage unit and truck about it when I returned the truck and he said ”oh we’re not doing that promotion anymore. They’ll eventually get it off (the website)“ I stated that was why we had picked u-haul but he didn’t seem to care.

Rating:

2.0

I asked to use the dumpster to throw away a couple items that I was unable to clear out due to my help coming down with COVID. I was told they have dumpsters but not for you to use & was threatened with $150.00 disposal charge. The manager had no sympathy & was very hateful. While on the phone waiting for a response about using the dumpster I heard the manager bragging about calling the police on a customer. Rude manager at Washington street location in Indianapolis Indiana

Rating:

5.0

Pam was super friendly, and very helpful with knowledge of trucks and storage spaces.

Rating:

2.0

I was charged twice for my rental and storage I was told that my first month of storage rental was free I had to pay then I was charged another fee for gas I probably won’t be using uhaul after this again thanks but no thanks

Rating:

1.0

Very upset with my household furniture due to roach infestation we had to trash majority of our TV’s, electronics, mattresses, kitchen items, clothes and more because of roaches being inside. It was very disappointing especially the amount I had to pay. I would like to file a claim because I paid for that coverage as well

Rating:

5.0

I used this facility for a full year and did not experience anything but first class service. The climate control and cleanliness of all areas (including restrooms) is outstanding. The area set aside to leave/pickup unwanted items is an added bonus. In addition to the helpful staff, what I probably liked most was the ability to pull my vehicle inside, out of the weather, to load/unload. Should the situation arise in the future where I am in need of extra storage, I will definitely use this location again and highly recommend them to others. Ron Sutton Indianapolis

Rating:

5.0

I would like to recognize the GM Pam of the Indianapolis East Washington Street location for extraordinary service and effort in helping me through several issues with finding the right storage unit. I rented a 26ft. truck and upon return the gentleman was not friendly because we arrived 15 minutes prior to close. He made sure I knew he was not happy to stay a few minutes over. The next morning I met Pam the GM and she was gracious, pleasant and very very knowledgeable of her store and operations She deserves a raise and someone to listen how to make things better. good job Pam

Rating:

5.0

Thanks for all the help!

Rating:

5.0

Great group of staff!!

Rating:

5.0

All staff was absolutely amazing. Took time to listen to me and give great advice. Pam and her crew are amazing.

Rating:

5.0

Need to have more bigger flat bed carts. Not enough carts.

Rating:

4.0

Everyone that I encountered at that location were very friendly and helpful every time I went into that location. Keep up the great work..

Rating:

5.0

Pam and her staff are stellar! They are always pleasant and a pleasure to work with

Rating:

5.0

I was very impressed with your storage facility. The storage facility was emaculet. I love the climate control atmosphere.

Rating:

5.0

I had problems with my lock on the day I was emptying the unit and the staff was very helpful in getting the lock cut off so that I could get things out that day.

Rating:

5.0

The lady at desk help us so much getting us in.

Rating:

5.0

I would be back to rent again

Rating:

5.0

muy amable personal

Rating:

1.0

I pay for 24 hour access I was there late at night management called the cops on me I pay for 24-hour access and 24 hour storage so I should be allowed to be there anytime of the night or anytime of the day and not feel like the cops are going to come arrest me I got work to do and places to be at the reason why I got this unit was because it was 24 hour access that's how it was advertised I want my money back

Rating:

5.0

The manager there needs more help. Other than that she'd doing well for what staff she has working.

Rating:

1.0

Pam needs to be fired. With people such as her and others with the same low character as she employed at your facility, I'll never use U-Haul again. That's after decades of being a customer, but after my experiences with the staff this last time, I'll use another company from here on out.

Rating:

1.0

Tony was rude and inconsiderate and wouldn't listen to my needs.

Rating:

1.0

Access hours advertised as 5am til 10pm. Loaded my truck and arrived 8:30pm. Swiped my card but access door would not open. Called the “after hours” number. No response. Called office twice today - no one answers. Corporate finally answered and said they’d have my local facility contact me. Still nothing. May just cancel and go somewhere else. This is NOT how you do customer service.

Rating:

4.0

Did well as could be expected of when they were short staff.

Rating:

5.0

Everyone is so nice and helpful. Ms. Pam, Matthew, Joe, and the new guy are awesome!

Rating:

5.0

Very clean. I will recommend and definitely use in the future need a storage unit or a U-Haul truck

Rating:

5.0

Lots of dolly's available Made al. The defferenct was awesome I had uhaul and public storage e washington st It was ok No carts not 1 4 months never had any They didn't know where they were Bever go there again Thank you for been there in my time of need uhaul was the best

Rating:

5.0

Nice and clean. Would recommend.

Rating:

1.0

Employees rude and didn’t wear masks. Access doors to storage units were locked during business hours Overhead garage door was broken and not marked and a piece of it fell and almost hit me and my car Over priced

Rating:

5.0

Very kind and helpful.

Rating:

5.0

This U-Haul facility was exceptional and made our move to Indiana seem easy. Secure facility, well lit, conveniently located - couldn't ask for better. The desk personnel were very friendly and helpful.

Rating:

5.0

Everything worked out great!

Rating:

4.0

The conversion from the old business into storage facility is very nice! However, the above average rate per unit will drive me to utilize others as needs change. I store a lot from time to time! and still have a unit there at this location! Darrell Frazier

Rating:

5.0

Extremely professional and very nice guys at this location. They go above and beyond.

Rating:

5.0

Super friendly and very professional

Rating:

5.0

Appreciate Pam and all the staff!

Rating:

5.0

The East Gate u haul storage is a Fantastic Facility ! Top Notch all the way !!!✌💕🇺🇸🌎

Rating:

5.0

Good staff!

Rating:

5.0

My only concern was that staff were not wearing masks, though there was social distancing at the counter. Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.

Rating:

4.0

Good experience