I was supposed to be able to check in online, that wasn't possible because no truck was assigned to me. Uhaul moved my location to this place which cost me more money for mileage. I think it's a scam and I want my money back! You forced me to change pickup locations or possibly not have the size of truck I reserved. This location was under staffed and I was told that people called off. NOT THE CUSTOMERS PROBLEM! Sounds like either a management problem or maybe the employees aren't paid enough to care. Either way, not a customer problem! I WANT A REFUND FOR THE EXTRA MILAGE I WAS FORCED TO PAY!
John RCustomer Reviews for U-Haul Moving & Storage of Eastgate
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were numerous issues with the services, and the Indianapolis crew was not friendly when it came to fixing or correcting their mistakes. I won't recommend your services to a friend, and I won't use them again.
Nabile GOne of the tire straps was broke and unable to use. Other than that the equipment was great! My customer service experience was the best!! Kay helped me and was so friendly. She went above and beyond for me I feel like! I had two littles with me and needed a part and she went in for me and brought everything outside so I wouldnt have to unload them again!! Will totally come back for any needs again!
JESYCA EHire more staff for customer service. Have manager on site to help assist the staff.
daryl wClerk failed to put drop off location on contract and advised me to contact drop off location when returning trailer. Upon arrival at drop off location, I was advised I would need to return trailer to rental location. This caused me to drive an extra 200 miles round trip, cost an extra $50 dollars in fuel and 3 hours of my time. Then the check-in clerk failed to check the trailer in and I was contacted 5 days later and asked why I hadn't returned trailer. Then was contacted 5 days later and advised I could come pick up my items, that the trailer had been located. I again advised the clerk that the items were not mine and that I had dropped the item off the same day it was rented. Despite notes in the system showing the mistakes at time of rental, this locations staff still failed to investigate properly the location of the trailer or view the security video to that would plainly show me returning the trailer. My experience with this rental was horrible and I will never again rent from Uhaul. The staff at this location needs to be re-trained on basic tasks.
KRISTOPHER DGreat courteous service..Thanks..
WINDLE CThe people that are working then location that’s really bad attendant when I try to rent the trailer I see customer calling and they don’t take a phone for reason everybody looking faces and I’ll take the phone and speak with a customer and they say what the fuck every time the phone has happened to me when I try return my equipment they never answer me and never call me back. That sucks. 😡😡😡😡
RUBEN CI was apprehensive about renting a vehicle but the employees made my experience perfect. I appreciated the services of Jamison on my first fact finding visit; I apologize for not remembering the name of another employee from whom I eventually checked out a van. The van drive like a dream & I will absolutely use that location again since we moved only a short distance northeast. Thank you so much for having experienced professionals on staff. As a retiree, that makes all the difference in the world.
DAVID CI love these people and this place,would fully recommend
Dayna M | Overall ExperienceDidn’t get a receipt because they didn’t have paper for the printer. The receptionist wasn’t very knowledgeable. They gave us a card to access the entrance that did not work. She had to have a coworker come and tell her we had to use a different kiosk. Wasn’t very helpful and telling us where the unit was located, we had to find out for ourselves. We need a receipt.
Philip E | First ImpressionsByron has made this location efficient and friendly. Wolverine 4 life
ERIC DThis was my third trip to U-Haul for storage units. This trip went much better. The director was there today because staff didn’t show up and she was able to fill my request that I had on Thursday that I booked in May. Much happier with my experience.
angela t | Overall ExperienceI scheduled the rental of a 10x10 unit on May 28 for June 18. I was assigned two 5x10 units instead. Of 10x10 which was acceptable. Upon arrival one of the two units was in use. They told me they had no 10x10 units to replace it. I asked about 2 5x10 for same price and the did not have any. I have professional movers scheduled through U-haul and truck schedule Saturday and have to have a unit. I ended up with one 5x10 and a 5x5 not close to each other and costing more then my 10x10. Employee was eating the whole time she was working with me. She called store manager and he did not try to help just said there is nothing he can do. Very frustratied with the process!! .
angela t | Online Move InMy original location didn't have the trailer returned yet (previous customer was late), but they worked to find me an option at this location. Once I got to this location everything went smoothly. I was a little behind schedule, but I appreciated how everyone worked to get me the equipment I needed.
JOSEPH BMy past experience has always been great! I originally didn't get a call or text the day before supposed delivery so I called them and he confirmed delivery on Friday the 6th. Friday rolls around and they didn't get it delivered. I called and spoke with Nathan who made some changes in his schedule to get us the pod on Saturday. Not ideal, but it worked out. Kimberly Davila did the delivery and she was great! This is the second time she has delivered one to us. Super communicative.
Leslie APrices are outrageous Filled out paperwork and handed me a key and said truck is between these two businesses Hell, there were 3 people and I was the last customer in business they could have taken me to the vehicle instead of me hunting it down
MICHAEL MGreat experience.
Jeff BVery helpful to my situation at hand and friendly experience.
Michael O | First ImpressionsWhile attempt to get a storage unit during store hours I was highly disappointed with the wait time. The staff who assisted us left multiple times. We spent about an hour attempting to complete the process.
marilyn p | First ImpressionsThe vehicle I rented was stuck between two other vehicles, it took about 20 minutes to get this situation corrected. It appeared to be a clerical error and I was given another vehicle and on my way. By far the most helpful was Byron, must be why he’s the manager. Literally every time I’ve dealt with someone here there’s been an attitude or indifference. The facility is great, it just needs a staff who actually cares. With that being said I’d use you again. The only issues I’ve had came from dealing with staff.
RICHARD D | First ImpressionsQuick and easy and friendly
MARQUITTO WDelivery date was changed both at pick up and drop off
christian bReally like this place : water fountain, clean rest rooms, recycle area, easy in and out with inside truck parking to load and unload. Could use more flatbed carts for use on either end of the storage hall
ANN S | First ImpressionsHire some employees who act like they got some common sense ALL the people I interacted with were extremely rude and unprofessional and to be honest the troll who checked in my truck was flat out incompetent I'll never come back to this location again why is all the corporate store your employees act like they just hate their life and can't stand being thier I was left unattended in office for 20 min took selfie and uploaded it to my Google review to prove it while I waited over 30 mins to check in my truck and get my cash deposit back my wife try to use the restroom and it was disgusting piss on floor all over toilet and dirty diaper laying on the floor I've seen cleaner bathrooms at the local truck stop the incompetent employee even ended up calling the gm who was apparently hiding in the back the entire time I was waiting made me late to open my business so I'll definitely use penske for my truck rental needs from now on what a horrible experience even the lady before me they gave her a truck with a flat tire #do better
ERIC SI was greeted, given help in dropping off the trailer. All was smooth. Thanks!
GARY SThe young man, Rylin, who assisted us with renting the climate contolled ten by ten unit and truck was incredibly professional, competent and helpful. Thanks to him, the renting experience was easy and hassle free! Thanks so much!
Elise S | First ImpressionsThe whole team was just fantastic. Professional and just best uhaul I've been to and that is 3 different store in the last 6 months. Thank you guys keep up the good service I've already recommended you to 3 people! Very pleased cudtomer Robin Hurley
robin hArrived on time when they said equipment would be ready and then proceeded to wait 5 hours for them to find the right employee or whatever they was doing to get my equipment ready worst uhaul ever
BRYCE AThank you, WILLIAMS from E. Washington St. for helping me return my U-Haul with ease and being so kind you are truly amazing
JOANN WThe contract was from Idaho Falls to the house for one price. Instead they transferred it to a facility in Indianapolis and never let us know it was there or we had to schedule the delivery again. Then they charged us for the delivery to the house on top of the 2100.00. Then it took several call to even get it delivered. Never again U-haul!
ROBIN BUpon trying to cancel my storage unit the staff was very rude and did not explain that I could have done the entire procedure through the app. After figuring it out for myself I was able to close the app quickly and easily. Which was useful considering the person at the front desk who knew I was going to the storage unit to take pictures left for a period greater than 20 minutes and did not return to assist me. Normally I would be more forgiving since it was a busy time. But there were two people at the front desk and they both disappeared.
Michael P | Overall ExperienceThis location has consistently friendly personnel and treats customers kindly.
Charles VThis location was great but we had a hard time getting things done as we had booked a trailer in fortville IN they had put the wrong date down and did not have a trailer for us! To get a trailer we had to go all the way down to Washington Street to get it, not very happy!
BERNARD UMaintain your high standard of customer service
HERBERT BThough the experience overall was quite positive, the floor of the cargo van had not been completely cleaned prior to my use.
DONALD VProfessional
John HNothing
MICHAEL GI was over charged for an extra day, only found out thanks to checking my bank statement, not because of them actually sending my a receipt (never got one from them) and when customer service tried to call to get it reversed they were hung up on, so now what should of been able to be resolved instantly over the phone is going to take much longer. When I asked about a storage unit with my one way rental was told that couldn't do so with them.
ANDE KMake sure all the trucks start out with full tank!😊
LASHONDA MVehicle had mechanical problems other than that it was an easy process.
DEANNA HCheck out procedure was excellent. Online inspection link made it easy to take a photo of the vehicles all sides. The GM checked me out quick and easy. Vehicle was in good condition. The only issue was the fan speed setting knob was stripped. Returning the van was quick drop-off and the attendant was clear about drop off procedures. Very impressed with the Uhaul system.
Kyle SThe team was great! A beautiful young lady Ciara J helped me and also gave good tips for a few fun places to check out here in Indy. The U-Haul was clean and returned in the same condition. U-Haul made my move fast and easy! You guys rock!
MELLANIE FStaff was very helpful
Glen M | First ImpressionsI called to inquire about extending my rental time. I was placed on hold. I hung up after 10 minutes. Other than that my experience was good.
ANDREW DCustomer service team did not seem to work well together
DAVID JCheck-in was pretty chaotic, I had to answer all of the same questions I had already answered on the online check-in, and then I was told the truck was "way in the back", with nobody telling me exactly where that was. I then got in the vehicle which said on paper it had over 1/4 of a tank, and it was down to closer to 1/8 or 1/16 with a warning to get fuel immediately. I would have appreciated someone letting me know to do the vehicle check on my phone before driving. I took pictures and then later saw the text from U-Haul and I couldn't upload those pictures, so I had to take new pictures with the wrong gas amount and mileage.
Cody SThe return line was confusing because there were so many trucks in the same area in different lines. Otherwise, fantastic experience and staff were very helpful.
Weston SNothing, everything was top notch. Customer service was great.
GLADYS CLocation was unoriginalzed, they didn’t have the truck I originally ordered. The 1st truck they gave my they gave me the key and I went out to the parking lot and they didn’t even have the van in the parking lot !! Horrible location customer service not great. Ppl seems like they didn’t know what was going on. Can’t handle large crowds!! Never will go to this location again - NO !!
JESSICA BThey gave us the wrong key and truck number and told us to wander the lot to find the wrong truck. That truck was actually listed for sale and not on the lot. When we finally got the correct key the truck had trash in the back including a car bumper, airconditioner and cardboard boxes full of trash. The gas tank was on empty-luckily there was a gas station close by. The girl at the counter who rented us the truck complained the entire time about how busy they were and that she just wanted to go home. Horrible experience and we will never go back to this location.
Barbara CThe fuel meter and mileage I was given was off. Not by much, but enough that I had to submit a correction. Truck I used needed steering, and transmission work. (very, almost dangerously loose steering, gear lever was very finicky and often skipped gears when trying to select one, and the truck failed to shift into drive when selecting drive once. I was charged for two days because I was three hours late, even though I returned it after-hours, meaning the location was still able to rent it out the next day. My phone died during the overly complicated return process, and trying to find confirmation that the return process was done was a pain in the ass.
EVAN HGreat customer service from William!!
GREG PThis is without question the most secure facility I’ve ever used. The only reason I left was because I had a large storage space at facility elsewhere. I actually will probably use u haul again
Steve e | Overall ExperienceThe truck drop off was easy and met our expectations! Thank you
Rebecca HThe truck was a piece of junk- steering wobbles when you brake, seat collapsed on one side. The app was crashed and I had to wait over 2 hours to get my truck- which means I was 2 hours late to my destination. I was charged coverage after I declined it. No one has done anything to help
Dawn DThanks 🙏
CHARLENE SSched 5am pickup. App was crashed so I had to wait in parking lot for 2 hours, and was late to my destination by 2hours. Returned truck in evening- around 530, 16 hours ago. Still not showing as returned. The truck was awful- left side of seat springs were shot- makes your spine crooked to sit. I propped a hoody under left cheek to get some balance. Driver door often does t close all the way but do t realize until driving. Steering wheel wobbles greatly when braking. Staff was very nice both in AM and at drop off, but no one has done anything for my 2 hour wait
Dawn DAs you know, UHaul has been a trusted name for generations. We were looking for a convenient location for our storage needs. We were also looking for a temperature controlled environment. The staff helped us find almost exactly what we wanted (proximity to the entrance). They took the time to find the closest unit available for us. We are great full for their help, and they were a great example of what customer service should be, definitely recommend! Keep this up, and UHaul will always be there for generations to come.
Patrick S | First ImpressionsOnly rented the car hauler one day and they charged for 2days
RONNY WThe auto transport tire had two screws that caused is to pull over to add air during our trip from Indiana to Illinois. The service at pickup was not at all helpful and seemed more as we were an inconvenience by being there.
VALENTE SThe workers were nice and the process was easy.
KEEGAN SQuick and easy to rent a small trailer. Easy to return also.
SCOTT MRob very helpful and understood our needs which helped out a lot thanks
DESMOND W | First Impressionsfix your insurance policy. Should be like car renters- should be able to use your car insurance when renting from uhaul. For our moves in the future we will look for other truck rental companies, for this reason. If someone ask about a rental company, would inform them of this location, but would also tell them that we wont be using uhaul anymore due to its insurance policy.
ABRAHAM KI hadn't rented in awhile and was surprised to see a completely new staff that clearly has no idea what they're doing. It's a mess without Joe! Mileage and fuel was wrong on my rental, both drivers side tires were low and turn signal out. The girl that helped me said it was just a sensor despite me telling her they were obviously low. I took it home and aired them up myself but they were low again when I returned. I waited under the canopy for 20 mins while workers went in and out of the door but no one spoke to me. I took the keys inside and handed them to the same worker the gave me the rental. Again I told her about the tires and turn signal. She wrote it down and said it would be sent to service and she would email me my receipt. Imagine my surprise when two days later I get a text message accusing me of stealing the vehicle. They had tried to call me prior to that but the number comes up as spam and no voicemail was left so I had no idea there was an issue. Couldn't get anyone to answer when I called so I drove over. Go figure the vehicle had been parked at the front of the lot and keys hung up but never checked in. Why it wasn't checked prior to trying to contact me to see if the vehicle was there makes no sense to me. The mileage and fuel was different from when I dropped it off and I was told I would be credited for a days rental for the trouble of coming in to deal with the issue, that didn't happen either. No one seems to know what they're doing. There's no organization at all. Pam wasn't exactly pleasant but atleast things ran smoothly with her and Joe. Also the van smelled horrible, the windshield was dirty.
SARAH BThey were not prepared. They gave me 2 trucks that were blocked in. Almost made me late for my move. The U-Haul truck was very wobbly and off balance. I had to steer the wheel off centered for it to drive semi straight.
Jasmine FThorough training for employees so they know how to answer customer questions correctly.
Heather BThe Assistant Manager was rude! She yelled at a customer that was trying to pay her storage bill.. she also yelled at Robert on of the employees. ( he was awesome by the way) He was just giving a solution to the problem to hep the customer The assistant manager got angry and said she was leaving all while three customers were in the building. I got back to return the rental ant 6:50 right before the store was closing and the two lady’s that were there was very rude. She look at the clock, snatched the key and said well check it back in. So no I will not be returning, I will be canceling my next rental. I will not recommend.. Robert was very nice and professional and he ended up helping the customer that had a disagreement with the assistant manager.
FAYSHAWN LI had a great experience! Easy check in and easy check out. I interacted with the same representative when I came to rent the van and when I returned it - I wish that I could remember her name because she was amazing!
HELEN LWilliam was wonderful! He was patient and calm throughout the whole process! He saw I had my 4year old daughter with me & WAS STRUGGLING trying to get everything out so he helped get my things out and helped moved me in my storage. He's the real MVP! CAUSE TODAY WAS A DAY!! Thank you William
INDIA MVery satisfied in the manner Susan assisted me in my move-in procedure. Friendly and professional.
jeffery z | First Impressions🙌🏽Wonderful caring staff just keep up the good work helping people out and uplifting people with a smile this location is the best location they will take good care of you ask for Susan or Rob they will get the job done ☺️
ANGANITA WRob and Susan are the best the go above and beyond they have been the biggest help and support for me and my kids move into our new home I truly appreciate them they deserve a raise this is the best location 🙌🏽🙏🏽🙏🏽 God bless them ❤️
ANGANITA W | First ImpressionsNo comments
DANIEL CTruck interior was dirty and seats were wet upon pickup, store was understaffed. Never received credit for milage overpayment.
DARREN GWilliam was excellent in helping me check out fast. Very courteous and professional. Thank you
MARY FThe employee Will was very helpful and nice he made my experience very easy.
LAKISHA W | First ImpressionsCiara J was great, great customer service great experience.
ANDRE SK (Kay-Anna) was very helpful in answering our questions and helping us get our equipment situated!
JESSICA TEmployee name Kay and an employee named Robert should be recognized for their outstanding professional service on the day I rented the truck and the storage unit they are outstanding workers funny happy helpful and caring thank you U-Haul for hiring these people
YVETTE S | First ImpressionsVery nice clean stuff very helpful
Latonia D | Overall ExperienceMy storage was sold days before they told me was the deadline and a lot of things were taking out before they even sold my storage units tv’s, shoes, clothes etc….
KEY A | Overall ExperienceNo one does anything when the alarms go off.
JOEY F | Overall ExperienceExcellent!!
carla t | Overall ExperienceTimes are truly rough, I appreciate the communication I received even when I couldn't pay. Great staff
ranetta P | Overall ExperienceDon’t understand why this is just coming up now
Ande B | First ImpressionsWhile moving out I seen a cockroach in the hallway and the floors were pretty dirty. I was shocked to find out they have a cleaning crew 5 days a week. I had a sweet young man help me with an issue I was having. I wish I would have gotten his name.
Tammy L | Overall ExperienceMichael waited on me and his services was extremely exceptional ✅💯
Cynthia G | First ImpressionsThe Unit I rented , the floor was very dirty and nasty! I would expect to move my furniture into a nice clean place/unit!
Kevin M | First ImpressionsGreat storage facility
Augustine D | Overall ExperienceI spoke with a team member Saturday morning over the phone who assured me that since I was somehow booked for an inside unit online that I would be able to switch to an outside unit once I arrived in person. Once I got to the location I was met by a worker who informed me that there were no outside units and also informed me that I was booked for a small unit and that the website only allows you to get the small unit for the first month free deal. He then stated that if I scratched his back by paying him $50 that he would give me the one month free deal. He also stated that on my paperwork it would say that the one month was free and that the next month I would have to pay $129. He was attempting to scam me. When returning the truck later on that day I literally stood by why he made a similar deal with an older gentleman that was there in line in front of me. I took my business elsewhere and asked them to cancel out my contract. However since I am receiving this email I assume they did not. So I guess I will have to call in. Horrible experience!!!
Denetra K | Online Move InThey are very helpful staff whatever you need itthey try to provide it
PEGGY G | Overall ExperienceOlder woman in office, (Peggy) is rude and hostile to customers. Everyone else I’ve worked with has been nice and helpful
DONESHA J | Overall ExperienceHave deals for your customers that rent 6+months for every 6 months give a free month rental due to other rental are way cheaper for more space….just a thought
Donita Y | Overall ExperienceThe experience was ok. Extremely disappointed with the "Use it or lose it" response to me only having used 6 days of the last month. Had I known that I would have not made the payment and made UHaul waste valuable resources trying to get my 129.99 plus 15 late fee for years.
Jennifer N | Overall ExperienceI was very disapointed with the way i was treated i lost some things that was inportant to me things that belonged to my desecsed Son.that i will never get back.
Carol H | Overall ExperienceNeed access to storage units like to midnight
Vesper L | Overall ExperienceThe lady that works the front counter is kinda of rude
nyla s | Overall ExperienceEveryone that helped me the day I got my unit was nice and friendly
Delbert H | First ImpressionsHighly recommended for feature comers looking for temperature room storage with great customer employees at location, which will be by Washington and short Ridge in that area Thorton gas station in crew car wash great plays U-Haul highly recommended
Steven R | First ImpressionsMy move out date wasn’t on the 2nd tho.
VIctoria W | Overall ExperienceVery nice and clean
ALEXIS P | First ImpressionsWe reserved a 10 x 10 but they did not have it so they gave us two units for the same price… Thank you for that
William K | Online Move InGood service and the gentleman that helped was wonderful.
Druenetta M | First ImpressionsI literally tried to get in contact with this u haul place about my stuff being auctioned off and no one never answers, and they literally sold all my things without me signing off on it. Now I owe for my storage unit over 500$
KYLA J | Overall ExperienceThe prices was way to high from what I did on the app. I feel I over paid.
Kendra C | First ImpressionsThere were gnats all over the place. Someone had been allowed to have a really smelly unit that was quite offensive. I even heard a person snoring in one for hours even though the units appeared to be locked.
Sharon W | Overall ExperienceIt was exactly what we needed. Everything was great.
Charles A | Overall ExperienceThe app is not very efficient for scheduling a truck rental. I scheduled six hours on the app and went to pick up the truck and was told I could only have it for four hours
Crystal B | Online Move InLove this place 🤓 knowing that my all my belongings will be safe insecure thank you so much U-Haul 😘❤️💯🙏
Carmen D | First ImpressionsThe staff was great except for the 1 staff member who never walked me back to my storage unit. He just gave me a map to my actual unit for me to figure out on my own.
Jermaine C | First ImpressionsYour system was down, I couldn’t access the app and the store couldn’t access my account. I got charged twice and I am still trying to get it straightened out.
tom d | Online Move InStaff was always courteous and helpful. No problems to report.
DeAnna W | Overall ExperienceRegular extermination may help control insects, but there were clearly issues with roaches. I would not be comfortable unpacking my boxes indoors out of concern for causing an infestation in my own household.
CATHERINE K | Overall ExperienceThe space was fine but the facility has roaches
ALONDA G | Overall ExperienceWendy and Matt were incredibly helpful!
Natalie M | First ImpressionsVery polite but lost my ID there it wasn’t returned back to me
carmelia e | First ImpressionsNa
Cassandra Y | First ImpressionsNa
Cassandra Y | Overall ExperienceVery clean
Ronnie S | Overall ExperienceI have a unit already and needed another well I went in to move things around and found several cockroaches, dead mainly but a few alive too.
Jessica B | First ImpressionsOver charges tolls $ 1 administration No good police It’s stupid
Ricardo S | Overall ExperienceI will use this facility again ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐!!!!
Susan H | Overall ExperienceI thought I was renting a large unit but, it wasn't large enough.
Carla S | First ImpressionsPro rating was discussed. Pls advise if that will be done
Joan L | Overall ExperienceI Hate Moving, But I Always Use UHaul When I Do,Never Had A Bad Experience
CHERI P | Overall ExperienceUpper management's responsiveness to calls and emails are very poor.
LARRY T | Overall ExperienceTop Shelf
STEPHEN T | Overall ExperienceWhile moving my items from storage I noticed roaches were coming out of another unit.
Lataishia G | Overall ExperienceI highly recommend this facility!
keith s | Overall ExperienceIt was so easy and staff was helpful and great everytime!
Tamarq B | Overall ExperienceThank you 😊
Tellie J | Overall ExperienceNobody answers the phone when trying to call. Some of the staff are very rude and disrespectful.
Celeste H | Overall ExperienceThis is a great facility and those who work there as well
Augustine D | First ImpressionsVery friendly n helpful
brenda h | Overall ExperiencePam had helped me tremendously and I thank her so much!!!!
Tina S | Overall ExperienceI will always use U-Haul when needed!
JEROME A | First ImpressionsThere was a mix up on my final bill but apparently it was corrected.
stacey m | Overall ExperienceOnly leaving because my temporary storage need ended!!!
carolyn s | Overall ExperienceI would recommend U-Haul storage truck rental to anyone
reginald e | Overall ExperienceThe overhead doors on the west side of the building were getting damaged regularly. Doors not repaired for weeks. Unloading area difficult too maneuver vehicles in.
Jason W | Overall ExperienceThe reservations all always not found in system, second time the link was not helpful.
keshawntae p | Overall ExperienceFriendly staff
Adonis B | First ImpressionsAwesome
Valerie J | First ImpressionsDuring my move in my truck was towed in and my possessions and tools and keys were disposed of within 24 hours and the contract signed said that I have 3days to get the stuff. I have made reports and got no results at all. Just the run around..Pam was the acting manager at the time at the east Washington location by the Eastgate mall by short ridge.
Russell R | Overall ExperiencePam and her team have been great. I appreciate their commitment to a great experience and I also want to give a special shoutout and thanks to Tony! Mark
Mark C | Overall ExperienceThey charge you for things after you have left the facility like why?! I feel scammed!!
keshawntae p | First ImpressionsExcellent
Dollie W | First ImpressionsVery clean facility and friendly staff. Thank you.
SONYA B | Overall ExperiencePam was very helpful
Joni R | Overall ExperienceThey were a nice group to work with. I hate the way that some of the customers leave trashy items in the sharing box and out in the hall. Good grip to work with though.
Pamela G | Overall ExperienceGreat experience in a hectic move
cassandra s | First ImpressionsI had my unit for more than 3 years and would definitely rent again, should I need a storage unit.
Mary B | Overall ExperienceI used this location for storage after a move. Pam, the manager, was especially wonderful to work with and coordinate on the phone. The location is both clean and feels secure. I had no qualms about the security of my items and would use this location again.
HUNTER S | Overall ExperienceThe agent that waited on me was nice but need more than one person at the counter need more people there so the phone can be answered and the other person can be helped
jackie p | First ImpressionsThe Manager was not informative at all! She was extremely rude. She did not explain anything until I asked her. She was extremely unprofessional. She did not give me the times the storage closed until I asked if it was 24 hrs. Very unhappy experience.
Angela C | First ImpressionsI asked for a reservation at the facility at the 6500 block of Washington and by the time I checked my email I noticed that my reservation was made at the wrong facility which does not have 24-hour access which was what I was looking for in the first place and when I tried to change to the other facility I was told that they did not have the size of a storage unit that I needed and could not change the price of a larger one to accommodate the price that I had originally been quoted. So not a great experience
Zacariah H | First ImpressionsThe staff was rude and the facility is dirty
TIMOTHY P | First ImpressionsPut in a clean water drinking machine with cups
Mary S | First ImpressionsFriendly staff members are excellent security
Brian W | Overall ExperienceThe only complaint is …we were not taken to our unit by staff.. it was confusing and access was an issue.
Kelly H | First ImpressionsI was overcharged for this unit. I rented out space and my items was only there for 2days or 3 days tops than I gather everything up and moved into my new home… I continue to receive calls months from the manager. After me telling the manager the unit was empty I was charged for at least 3months of rent while not even occupying the space. This is horrible and I will never go to Uhaul again.
Eric H | Overall ExperienceOne way truck rental includes free storage for one month, once we arrive with a 20ft truck full with 3bdr worth of inventory , the storage they offered was the size of a small closet. I had to locate alternate company storage immediately to empty the truck very disappointed.
Linda B | Online Move InThe staff were always friendly and helpful with us this past 16 months. Thank you and may God richly bless you all.
Daniel L | Overall ExperienceI was given the wrong size units from what I was told
Wendy H | First ImpressionsFirst of all, i didn't move in! They accidentally moved me out of their system. The worst ! Location personnel only call when they want to get paid.. I have called this facility many many times and they route the calls to the national call center. They then call me that Location personnel will call me back. It never happened. They finally call back after the auto pay was cancelled for a storage that I moved out from....which I was calling them about for two weeks. There's more to the story .....Surprisingly.. I received a call whitin a day or two because they accidentally turned off the auto pay from My second storage that I still have over there...asking me for my credit card!...very incompetent ! Except for one male personnel, everyone else is rude.
Nina M | First ImpressionsThank you for your help 🙂
DOUGLAS T | Overall ExperienceWorst experience ever with your rude people. Tried to call a million times but every phone call was floated to national phone. I was told that the manager was going to return my call. Even regional promised that I was going to be called. I left two messages with manager...no return call. They finally called me because I removed the automatic payment. They tagged my storage ready to be rented on March 14 before I even got a chance to clean and closed it myself. They won't prorated my rent when they chose to tag my unit. They only call when they are not getting paid. They are rude as well.
Nina M | Overall ExperienceInfested all my stuff
gloria m | Overall ExperienceI was informed in the emails and texts I received that there would be a lock in the storage unit so I could lock it up once I finished unloading. There was no such thing so I had to go hunting for a lock around town. Not convenient for me, nor was it honest in the communication about the unit. That is the only reason I would not recommend this place to a friend.
Tyler G | Online Move InThank you
SANDRA M | Overall ExperienceI paid for month of March. Unit vacated by March 5 but no sign of a credit on final statement
Robert K | Overall ExperienceI was very happy with my service!
Makenzie M | Overall ExperienceI moved out two days into the pay cycle, most companies would refund a pro-rated balance but not uhaul. While the facility and the personnel were nice the corporate policies should be reviewed to be more customer oriented. I am not pleased with my experience due to corporate and therefore rating my experience as below average.
James P | Overall ExperienceThe staff really helped me out and were friendly and fast. The team was very professional and they just don’t know how much they helped me and my daughters. Thanks from the BRADY Girls!!
MELLANIE F | First ImpressionsMy unit was 1610 I was very nervous for my things because they gave me a unit that I couldn’t secure with my lock so it was an inconvenience because I had to go there everyday for the last month and a half just to make sure my unit wasn’t broken into
Michael T | Overall ExperienceReally hate that I have to pay for 24/hr access to access my stuff out of consider business hours but it was ok other than that
Charles B | Overall ExperienceI’m extremely disappointed that this U-haul had advertised online that you got one month free of storage if you rented a truck from them only to find out that is a lie. I only picked u-haul storage because online it stated you got one month free with a u-haul truck rental. I spoke to the gentleman that rented me my storage unit and truck about it when I returned the truck and he said ”oh we’re not doing that promotion anymore. They’ll eventually get it off (the website)“ I stated that was why we had picked u-haul but he didn’t seem to care.
Jessica S | First ImpressionsI asked to use the dumpster to throw away a couple items that I was unable to clear out due to my help coming down with COVID. I was told they have dumpsters but not for you to use & was threatened with $150.00 disposal charge. The manager had no sympathy & was very hateful. While on the phone waiting for a response about using the dumpster I heard the manager bragging about calling the police on a customer. Rude manager at Washington street location in Indianapolis Indiana
Melissa G | Overall ExperiencePam was super friendly, and very helpful with knowledge of trucks and storage spaces.
Glenda J | First ImpressionsI was charged twice for my rental and storage I was told that my first month of storage rental was free I had to pay then I was charged another fee for gas I probably won’t be using uhaul after this again thanks but no thanks
Michael T | First ImpressionsVery upset with my household furniture due to roach infestation we had to trash majority of our TV’s, electronics, mattresses, kitchen items, clothes and more because of roaches being inside. It was very disappointing especially the amount I had to pay. I would like to file a claim because I paid for that coverage as well
Llecenia M | Overall ExperienceI used this facility for a full year and did not experience anything but first class service. The climate control and cleanliness of all areas (including restrooms) is outstanding. The area set aside to leave/pickup unwanted items is an added bonus. In addition to the helpful staff, what I probably liked most was the ability to pull my vehicle inside, out of the weather, to load/unload. Should the situation arise in the future where I am in need of extra storage, I will definitely use this location again and highly recommend them to others. Ron Sutton Indianapolis
R S | Overall ExperienceI would like to recognize the GM Pam of the Indianapolis East Washington Street location for extraordinary service and effort in helping me through several issues with finding the right storage unit. I rented a 26ft. truck and upon return the gentleman was not friendly because we arrived 15 minutes prior to close. He made sure I knew he was not happy to stay a few minutes over. The next morning I met Pam the GM and she was gracious, pleasant and very very knowledgeable of her store and operations She deserves a raise and someone to listen how to make things better. good job Pam
Roger R | First ImpressionsThanks for all the help!
Makenzie M | First ImpressionsGreat group of staff!!
Tamika S | Overall ExperienceAll staff was absolutely amazing. Took time to listen to me and give great advice. Pam and her crew are amazing.
Ricky W | Overall ExperienceNeed to have more bigger flat bed carts. Not enough carts.
GENITA M | Overall ExperienceEveryone that I encountered at that location were very friendly and helpful every time I went into that location. Keep up the great work..
Steve O | Overall ExperiencePam and her staff are stellar! They are always pleasant and a pleasure to work with
Kelly L | Overall ExperienceI was very impressed with your storage facility. The storage facility was emaculet. I love the climate control atmosphere.
GENITA M | First ImpressionsI had problems with my lock on the day I was emptying the unit and the staff was very helpful in getting the lock cut off so that I could get things out that day.
Ted M | Overall ExperienceThe lady at desk help us so much getting us in.
Savannah F | Overall ExperienceI would be back to rent again
ROBERTA B | First Impressionsmuy amable personal
filepe l | First ImpressionsI pay for 24 hour access I was there late at night management called the cops on me I pay for 24-hour access and 24 hour storage so I should be allowed to be there anytime of the night or anytime of the day and not feel like the cops are going to come arrest me I got work to do and places to be at the reason why I got this unit was because it was 24 hour access that's how it was advertised I want my money back
Jake S | First ImpressionsThe manager there needs more help. Other than that she'd doing well for what staff she has working.
BRYANT C | Overall ExperiencePam needs to be fired. With people such as her and others with the same low character as she employed at your facility, I'll never use U-Haul again. That's after decades of being a customer, but after my experiences with the staff this last time, I'll use another company from here on out.
kenneth e | Overall ExperienceTony was rude and inconsiderate and wouldn't listen to my needs.
Kristina H | First ImpressionsAccess hours advertised as 5am til 10pm. Loaded my truck and arrived 8:30pm. Swiped my card but access door would not open. Called the “after hours” number. No response. Called office twice today - no one answers. Corporate finally answered and said they’d have my local facility contact me. Still nothing. May just cancel and go somewhere else. This is NOT how you do customer service.
David W | First ImpressionsDid well as could be expected of when they were short staff.
BRYANT C | First ImpressionsEveryone is so nice and helpful. Ms. Pam, Matthew, Joe, and the new guy are awesome!
Cerissa E | First ImpressionsVery clean. I will recommend and definitely use in the future need a storage unit or a U-Haul truck
NANCY P | Overall ExperienceLots of dolly's available Made al. The defferenct was awesome I had uhaul and public storage e washington st It was ok No carts not 1 4 months never had any They didn't know where they were Bever go there again Thank you for been there in my time of need uhaul was the best
ROBIN M | Overall ExperienceNice and clean. Would recommend.
Kevin L | Overall ExperienceEmployees rude and didn’t wear masks. Access doors to storage units were locked during business hours Overhead garage door was broken and not marked and a piece of it fell and almost hit me and my car Over priced
Malcolm A | Overall ExperienceVery kind and helpful.
Frank C | First ImpressionsThis U-Haul facility was exceptional and made our move to Indiana seem easy. Secure facility, well lit, conveniently located - couldn't ask for better. The desk personnel were very friendly and helpful.
David J | Overall ExperienceEverything worked out great!
David L | First ImpressionsThe conversion from the old business into storage facility is very nice! However, the above average rate per unit will drive me to utilize others as needs change. I store a lot from time to time! and still have a unit there at this location! Darrell Frazier
Darrell F | Overall ExperienceExtremely professional and very nice guys at this location. They go above and beyond.
DEE S | First ImpressionsSuper friendly and very professional
Miriam A | Overall ExperienceAppreciate Pam and all the staff!
Barbara W | Overall ExperienceThe East Gate u haul storage is a Fantastic Facility ! Top Notch all the way !!!✌💕🇺🇸🌎
John P | First ImpressionsGood staff!
Frank S | Overall ExperienceMy only concern was that staff were not wearing masks, though there was social distancing at the counter. Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.
steve f | First ImpressionsGood experience
Edward L | Overall ExperienceExcellent! Excellent!
Joseph M | Overall Experience