Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bob, the man that checked my truck in was EXTREMELY rude and not helpful at all. I am 66 years old with mobility problems. He suggested that I climb up in the truck and gather the furniture pads so I could fold them. I could not climb up in the truck so he threw the pads for me to fold. He did not email my receipt so I had to go in and get a printed receipt from the manager.
SUZANNERAY S.
Rating:
4.0
Happy with friendly service truck was clean and in good condition ramp was very helpful
Billy S.
Rating:
4.0
Customer did not leave a comment.
Andrew L.
Rating:
5.0
Everything was great
LEKEISHA B.
Rating:
5.0
Customer did not leave a comment.
Suzanne S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tony R.
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First Impressions
Rating:
5.0
I appreciated the efficient assistance.
Shawn R.
Rating:
5.0
Great service my truck was clean and ready when I got there.
Thank you
JERMAINE E.
Rating:
4.0
Customer did not leave a comment.
Mohammed H.
Rating:
1.0
Left my ear buds in the truck on accident went back to get them and I knew they opened up at 7 a.m and when I got there the ear buds wasn't in the cup holder I left them in went back outside and there in there parking lot like they just threw them across the parking lot
Taja F.
Rating:
5.0
Customer did not leave a comment.
Babett B.
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First Impressions
Rating:
3.0
DId not get copy of receipt as promised
mary W.
Rating:
3.0
On-line reserved equipment not available.
ALAN M.
Rating:
1.0
Access hours advertised as 5am til 10pm. Loaded my truck and arrived 8:30pm. Swiped my card but access door would not open. Called the “after hours” number. No response. Called office twice today - no one answers. Corporate finally answered and said they’d have my local facility contact me. Still nothing. May just cancel and go somewhere else. This is NOT how you do customer service.
David W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolands C.
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First Impressions
Rating:
3.0
Customer did not leave a comment.
JARRETT H.
|
First Impressions
Rating:
2.0
You canceled my first reservation less than 24 hours before we had to pick it up with no explanation other than it just wasn't available. You told us there were no options within 100 miles. You left us hanging. We were able to get a truck later that afternoon at 4:30 PM. Our intention was to be done by that time. Original pick up time was 9:00 AM. There are plenty of other options to use next time. We will not be returning to U-Haul.
SEAN D.
Rating:
4.0
Customer did not leave a comment.
Donna S.
Rating:
3.0
Be good with
Mwami M.
Rating:
2.0
The truck was disgusting and apparent it had not been cleaned! And I was told they do not lock their trucks because it would cost them more to fix the possible damages if one of the homeless people could cause if they really wanted to get into their trucks! So sometimes homeless people sometimes get them and sleep! This completely disgusted me and I will share this information and I WILL NEVER RENT FROM UHAUL AGAIN!
Tiara B.
Rating:
5.0
Customer did not leave a comment.
Ronald R.
Rating:
4.0
Customer did not leave a comment.
Kenneth T.
Rating:
4.0
Truck drove very rough. Had to hold steering whee
Tight with both hands. Person checked us in dropping truck off was friendly and helpful. Lady checking us out
Was a bit abrupt but ok.
Trucks need more leg room
It was tough for tall man to drive with knees up and couldn't move legs.
Have rented uhauls for years and will continue to do so.
Nicolas P.
Rating:
5.0
The staff at this location was amazing. Mr. Boles and the team were prompt, courteous and respectful.
The stench of weed in the truck was overpowering at first. I ran with the windows down the entire rental. I don't blame this on the team or UHaul, but some people are just idiots.
Robert F.
Rating:
5.0
Customer did not leave a comment.
JESSE L.
Rating:
4.0
Customer did not leave a comment.
Stanley B.
Rating:
4.0
Did well as could be expected of when they were short staff.
BRYANT C.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Maxine R.
Rating:
1.0
Customer did not leave a comment.
Dwike W.
Rating:
5.0
Customer did not leave a comment.
Kenneth J.
Rating:
5.0
Great place
Heath T.
Rating:
1.0
I reserved a 2 day car transport trailer online for another location, and was told I had to rent one from this location.
When I arrived the older female employee started complaining to the other employee that I should only be able to have it for 24 hours and not the 48 hours I rented it for.
The car trailer they rented to me also had a bald tire on it.
I will not be renting from this location again as long as that employee woks there.
Looking at the Google reviews for this location that same employee has treated other customers poorly as well.
Henry H.
Rating:
1.0
When we arrived for our 10am appointment, we were told our appointment wasn't until noon. We waited until noon and our truck was still not ready. We were given a truck 11 feet smaller than what we reserved. This caused us to have to make an extra trip, which wound up costing us over $300. This is the second time I've rented a u-haul and wound up paying big bucks for U-Haul's mistakes. Won't ever happen again.
RYAN W.
Rating:
1.0
Really terrible service. Nobody was inside when I went in and I waited 10 minutes before someone showed up. The woman at the counter was very grumpy and snipped at me. There were no photos taken of the vehicle before hand and they told me to go ahead and take it anyways so I was nervous about getting charged for any damage. I received no documentation and no printout of the mileage or gas. Vehicle was not parked in a documented location so I had to go search for it myself. I would definitely not recommend again
Timothy S.
Rating:
5.0
Customer did not leave a comment.
Chris H.
Rating:
5.0
Everyone is so nice and helpful. Ms. Pam, Matthew, Joe, and the new guy are awesome!
Cerissa E.
|
First Impressions
Rating:
5.0
Outstanding, everything went as planned and scheduled. No issues.
Michael D.
Rating:
3.0
Make sure you check the vehicles before they go out and whenever they come back in to make sure everything's right before you release it to a customer with the wrong information
Susette J.
Rating:
5.0
Customer did not leave a comment.
ROLANDA W.
Rating:
5.0
Quick, friendly, and informative. Great service
STEVEN B.
Rating:
4.0
The only improvement would be that if the location is not self serve then it should state that prior to picking up. I was late to pick up equipment due to try ing to do the self serve and not knowing that I had to come in the building to pick up.
Haylee W.
Rating:
5.0
N/a
Anthony M.
Rating:
4.0
Customer did not leave a comment.
James M.
Rating:
3.0
This location was obviously under-staffed. Wait times were long, which is only a reflection of the staffing issue. The employees that were working were knowledgeable and kind.
Kendra Y.
Rating:
5.0
the only thing i have a problem with is the return app on the phone i can do everything put download the pictures. very frustrating.
Yvette D.
Rating:
3.0
Not charge customer an extra hidden $25 cleaning fee. I didn't budget for that and I believe it's unfair and should be refunded to me.
Stephanie L.
Rating:
5.0
Customer did not leave a comment.
Sheryl H.
Rating:
5.0
i am not sure if it's possible but better cleaning to remove the cigarette smoke smell
David J.
Rating:
5.0
Customer did not leave a comment.
Landon D.
Rating:
5.0
Very clean. I will recommend and definitely use in the future need a storage unit or a U-Haul truck
NANCY P.
|
Overall Experience
Rating:
5.0
Excellent customer service at the store.Phone The first phone representative poor service talked to fast!!!And put in a 5:30a.m when l asked for a 12noon therefore l had to wait till Sunday and could not attend Church!!!
kim K.
Rating:
4.0
It was all good. the check-in and checkout process were both quick & efficient.
Paul B.
Rating:
5.0
Customer did not leave a comment.
Jordan J.
Rating:
5.0
Customer did not leave a comment.
PAUL P.
Rating:
5.0
Great customer service! The guy that I return the dolly to was a very funny guy I like him!
Mykelti W.
Rating:
5.0
Customer did not leave a comment.
DAVID C.
Rating:
5.0
Customer did not leave a comment.
Angela S.
Rating:
5.0
Customer did not leave a comment.
Dean W.
Rating:
5.0
Customer did not leave a comment.
Robin B.
Rating:
5.0
Customer did not leave a comment.
wayne M.
Rating:
4.0
Customer service from at least one employee can use some improvement. An employee (older woman with green glasses) sat at a desk for several minutes without ever acknowledging me as a customer. However a younger man (I think his name is Larry) was passing through and asked "Ma'am have you been helped?". He was awesome! He assisted me during my entire time there. The other employee didn't display good customer service at all in my opinion.
Deanna W.
Rating:
4.0
Would have liked more people working the counter at time of pick-up of vehicle. Only one employee was working the counter and the line started backing up.
No issues with vehicle. Drop-off was simple & efficient.
Daniel K.
Rating:
5.0
Customer did not leave a comment.
Chad S.
|
First Impressions
Rating:
5.0
Lots of dolly's available
Made al. The defferenct was awesome I had uhaul and public storage e washington st
It was ok
No carts not 1 4 months never had any
They didn't know where they were
Bever go there again
Thank you for been there in my time of need uhaul was the best
ROBIN M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
4.0
Customer did not leave a comment.
Randall S.
Rating:
1.0
First cargo van that this location tried to rent to me was very dirty inside. It had 1/8th tank of gas as well so not ready for use without an immediate stop to refuel. The second van offered was still dirty (dirty socks, artificial nail and food spills) but rented as needed to move. The milage entered into the UHaul site quoted a lower price for $19.95/day & milage but will bump to the commercial rate if milage near 100/day so beware what quoted on the website will not be the price. Poor customer interaction/lack of explanation when inquired about this on pick up. Won't do business here again.
MARY A.
Rating:
5.0
Customer did not leave a comment.
Jeremy C.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
Customer did not leave a comment.
Michael K.
Rating:
5.0
Excellent customer service. Due to my own stupidity I inadvertently booked a 4:00 am rental as opposed to an intended 4:00 pm pickup time. The staff were very understanding and were able to quickly accommodate. Good job!!
Ulrich M.
Rating:
5.0
Customer did not leave a comment.
Phillip S.
Rating:
5.0
Our original reservation, did not have a truck available and they were not interested in helping me until I pushed the issue the place she sent me did not have a truck but helped to ensure that this location did have one. It was ridiculous how little the first place cared.
Tammy D.
Rating:
5.0
Customer did not leave a comment.
Caridad V.
Rating:
3.0
I would like to understand the value of mobile check in. I do not believe it speeds up the check in process. It is the same amount of time each visit.
Sean D.
Rating:
5.0
Customer did not leave a comment.
CHECKETA J.
Rating:
2.0
Customer did not leave a comment.
Daniel C.
Rating:
4.0
You just need more people working. A small line is a long wait.
Anthony S.
Rating:
5.0
Customer did not leave a comment.
Matthew P.
Rating:
5.0
Customer did not leave a comment.
Sherrie L.
Rating:
5.0
Staff was great Joesph was a great help
Kevin S.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
1.0
The truck we rented had the Engine Light on, we informed the employee and were told, "oh we know". Then we were driving away from the pickup location, and noticed 3 of the 4 tires were extremely low on air. The employees could care less about our issues with the truck. Was told by the female employee that she would email me my receipt, its been over 24hrs and have yet to receive it. Did the unfortunate thing of renting another truck today, as our trailer rental didn't work out with the vehicle we were going to tow with. Since when is a cleaning fee charged on a 3 hour rental? We swept out the crap that was in the back of both rental trucks when we picked them up, evidently doing their job and got charged for it. The only employee who's certified to check a trailer rental out, was nowhere near the Uhaul location at our time of checkout, and we had to wait 30min for him to even show up. AND he was on the clock when he was not there. THEN returning today's truck rental (05/05/2021), 3 employees were chatting at the counter for 20 plus minutes about their personal lives, and made me wait just to be checked out. I went inside and informed them that I was already late for work and could one of them please come check the truck, and was told no.
This is the worst Uhaul experience in my 20+ years of renting moving trucks from you, and I will never return to this location again. I highly suggest those working for you now, are replaced with better employees.
Jeffrey J.
Rating:
5.0
Customer did not leave a comment.
Richard B.
Rating:
3.0
Customer did not leave a comment.
Donna S.
Rating:
3.0
Customer did not leave a comment.
Charlotte G.
Rating:
3.0
Get the odometer miles right when checking out a truck I was very disappointed and angry at the fact I had to sit in the parking lot of the rental location for and hour on the phone to get help to do a self check in because the store clerk was not accurate with the odometer miles when I got the truck
Gloria P.
Rating:
2.0
Customer did not leave a comment.
ERNEST H.
Rating:
5.0
Customer did not leave a comment.
MATTHEW M.
Rating:
3.0
I don't know who can make this better but we moved all day and attempted to return the truck at midnight. The app wouldn't let my phone take a picture of the dash so I relented to the service charge and got an additional $60+ charge with no explanation or final receipt.
Troy D.
Rating:
5.0
Trailer had not been swept out before I used it.
Steven J.
Rating:
3.0
Customer did not leave a comment.
Sonya J.
|
Overall Experience
Rating:
1.0
Absolute worst experience. The day I called to reserve my truck the customer service agent was rude. I get to the store to pick my truck up and the guy was barely paying attention to what he was doing which bit me in the ass when it came time to returning the truck. I had to call customer support and found out the truck was never dispatched to begin with. I was charged 50 dollars extra even though I have pictures proving against the charges. I wouldn't recommend anybody go here they need shut down.
Nicholas C.
Rating:
2.0
Customer did not leave a comment.
Nina C.
Rating:
5.0
Customer did not leave a comment.
Myron F.
Rating:
5.0
Customer did not leave a comment.
Homero G.
Rating:
5.0
When checking the truck in. I am not getting email invoices. Have to call to have it sent.
Also the computer system program, ALWAYS, has issues
Darrell F.
Rating:
5.0
Customer did not leave a comment.
Donald C.
Rating:
4.0
Customer did not leave a comment.
William B.
Rating:
5.0
Customer did not leave a comment.
JAMES R.
Rating:
5.0
Customer did not leave a comment.
DONALD C.
Rating:
5.0
Customer did not leave a comment.
Navdeep T.
Rating:
3.0
Customer did not leave a comment.
CHRISToPHER B.
Rating:
4.0
Customer did not leave a comment.
Cheryl M.
Rating:
5.0
Customer did not leave a comment.
Jacki H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIME G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrell F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Goeffery O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phyllis B.
|
First Impressions
Rating:
5.0
Nice and clean. Would recommend.
Kevin L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tynja E.
|
First Impressions
Rating:
1.0
Employees rude and didn’t wear masks.
Access doors to storage units were locked during business hours
Overhead garage door was broken and not marked and a piece of it fell and almost hit me and my car
Over priced
Malcolm A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilynn C.
|
Overall Experience
Rating:
5.0
Very kind and helpful.
Frank C.
|
First Impressions
Rating:
5.0
This U-Haul facility was exceptional and made our move to Indiana seem easy. Secure facility, well lit, conveniently located - couldn't ask for better.
The desk personnel were very friendly and helpful.
David J.
|
Overall Experience
Rating:
5.0
Everything worked out great!
David L.
|
First Impressions
Rating:
4.0
The conversion from the old business into storage facility is very nice!
However, the above average rate per unit will drive me to utilize others as needs change.
I store a lot from time to time! and still have a unit there at this location!
Darrell Frazier
Darrell F.
|
Overall Experience
Rating:
5.0
Extremely professional and very nice guys at this location. They go above and beyond.
DEE S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dianna D.
|
Overall Experience
Rating:
5.0
Super friendly and very professional
Miriam A.
|
Overall Experience
Rating:
5.0
Appreciate Pam and all the staff!
Barbara W.
|
Overall Experience
Rating:
5.0
The East Gate u haul storage is a Fantastic Facility ! Top Notch all the way !!!✌💕🇺🇸🌎
John P.
|
First Impressions
Rating:
5.0
Good staff!
Frank S.
|
Overall Experience
Rating:
5.0
My only concern was that staff were not wearing masks, though there was social distancing at the counter.
Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.