Customer Reviews for U-Haul Moving & Storage of Eastgate

842 reviews

7425 E Washington St   Indianapolis, IN 46219

(317) 899-9990

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 899-9990

7425 E Washington St
Indianapolis, IN 46219

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Caridad V. 
Rating:
3.0

I would like to understand the value of mobile check in. I do not believe it speeds up the check in process. It is the same amount of time each visit.

Sean D. 
Rating:
5.0

Customer did not leave a comment.

CHECKETA J. 
Rating:
2.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

You just need more people working. A small line is a long wait.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Sherrie L. 
Rating:
5.0

Staff was great Joesph was a great help

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

The truck we rented had the Engine Light on, we informed the employee and were told, "oh we know". Then we were driving away from the pickup location, and noticed 3 of the 4 tires were extremely low on air. The employees could care less about our issues with the truck. Was told by the female employee that she would email me my receipt, its been over 24hrs and have yet to receive it. Did the unfortunate thing of renting another truck today, as our trailer rental didn't work out with the vehicle we were going to tow with. Since when is a cleaning fee charged on a 3 hour rental? We swept out the crap that was in the back of both rental trucks when we picked them up, evidently doing their job and got charged for it. The only employee who's certified to check a trailer rental out, was nowhere near the Uhaul location at our time of checkout, and we had to wait 30min for him to even show up. AND he was on the clock when he was not there. THEN returning today's truck rental (05/05/2021), 3 employees were chatting at the counter for 20 plus minutes about their personal lives, and made me wait just to be checked out. I went inside and informed them that I was already late for work and could one of them please come check the truck, and was told no. This is the worst Uhaul experience in my 20+ years of renting moving trucks from you, and I will never return to this location again. I highly suggest those working for you now, are replaced with better employees.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Donna S. 
Rating:
3.0

Customer did not leave a comment.

Charlotte G. 
Rating:
3.0

Get the odometer miles right when checking out a truck I was very disappointed and angry at the fact I had to sit in the parking lot of the rental location for and hour on the phone to get help to do a self check in because the store clerk was not accurate with the odometer miles when I got the truck

Gloria P. 
Rating:
2.0

Customer did not leave a comment.

ERNEST H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
3.0

I don't know who can make this better but we moved all day and attempted to return the truck at midnight. The app wouldn't let my phone take a picture of the dash so I relented to the service charge and got an additional $60+ charge with no explanation or final receipt.

Troy D. 
Rating:
5.0

Trailer had not been swept out before I used it.

Steven J. 
Rating:
3.0

Customer did not leave a comment.

Sonya J.  |  Overall Experience 
Rating:
1.0

Absolute worst experience. The day I called to reserve my truck the customer service agent was rude. I get to the store to pick my truck up and the guy was barely paying attention to what he was doing which bit me in the ass when it came time to returning the truck. I had to call customer support and found out the truck was never dispatched to begin with. I was charged 50 dollars extra even though I have pictures proving against the charges. I wouldn't recommend anybody go here they need shut down.

Nicholas C. 
Rating:
2.0

Customer did not leave a comment.

Nina C. 
Rating:
5.0

Customer did not leave a comment.

Myron F. 
Rating:
5.0

Customer did not leave a comment.

Homero G. 
Rating:
5.0

When checking the truck in. I am not getting email invoices. Have to call to have it sent. Also the computer system program, ALWAYS, has issues

Darrell F. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Navdeep T. 
Rating:
3.0

Customer did not leave a comment.

CHRISToPHER B. 
Rating:
4.0

Customer did not leave a comment.

Cheryl M. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

It was a great experience. Will definitely recommend and use again in the future.

Lisa S. 
Rating:
2.0

The back of truck had papers in it but it was ok You transferred my reservation without telling me and I had to go to 3 locations. It was horrible you make for mileage on my uhaul !!! What about me running from store to store .

DAMON T. 
Rating:
5.0

Even though the team here had some technical difficulties going on they handled my reservation very well. I will use them again for sure.

NICHOLAS C. 
Rating:
3.0

The lady working the counter was very nice and professional. It did seem like the store was very understaffed.

Christopher L. 
Rating:
3.0

I didn't not have a problem with this location. I had a problem with your overall service. I confirmed at one location and after I got to that location had a text to show you changed my location without asking if it was ok or if I had a problem with it. Then when I got to this location after checking in online, etc. I had to wait another 30 minutes or more with no one in front of me but because your system crashed and everything had to be completed again. It was very frustrating for myself and your staff. They could not help other customers or myself although they kept trying different ways of doing it.

Ryan W. 
Rating:
3.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

Te Dajah M. 
Rating:
5.0

Make sure the appliance dolly is in working order and the straps are not broken. My washer fell off part way down the move.

Janet E. 
Rating:
4.0

Computer system went down all day, brought back before 5:00 (10 minutes early but doors all locked. Eventually Tony came out and explained the situation and told us to just drop the keys in drop box and will contact tomorrow if any issues. No issues. Thanks Tony!

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

KATHY T. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

When do I get my receipt? I need it for company records.

Ernest J. 
Rating:
4.0

Deliver boxes with goods earlier in the day rather than later. Since the pick-up is the following day, it just makes sense so there isn't a rush for unloading and any movers you have to help aren't left doing nothing.

Wendy W. 
Rating:
1.0

Before returning truck I made sure there was fuel back where it was when they gave it to me I went straight there so fuel was there they charged me for fuel .they sent me fuel gauge it was not true I should have taken a picture they overcharged me they charged 131.00 for what I dont know

Cynthia I. 
Rating:
4.0

Customer did not leave a comment.

Aletta C. 
Rating:
5.0

Customer did not leave a comment.

DIANNA V. 
Rating:
5.0

It was very difficult to locate the key drop location at night.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Harpriya S. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Friendly and helpful employees.

KATHY T. 
Rating:
2.0

I was notified by the pick up location employee that I would receive $40 reimbursement if I returned the trailer to the Chandler location. I drive an hour away to deliver to Chandler only to be told I won't get the reimbursement. Uhaul is a huge disappointment.

JOSHUA T. 
Rating:
2.0

Better people service

Claire G. 
Rating:
3.0

Truck was dirty inside and out. Cab smelled horrible. Stopped and purchased air freshener. Steering was loose. Very disappointing.

Kevin C. 
Rating:
4.0

Everything went as planned with u-haul

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Cerissa E. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
5.0

Guys were polite and competent. Simple process in and out.

THEODORE B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Very helpful and made everything easy

Geary M. 
Rating:
4.0

Customer did not leave a comment.

Iesha T. 
Rating:
5.0

Customer did not leave a comment.

Misty B. 
Rating:
4.0

Customer did not leave a comment.

Marcus H. 
Rating:
5.0

Keep up the good wotk

Elizabeth T. 
Rating:
5.0

Vehicle pick-up and drop-off was efficient. Cargo van had low tire pressures and was in need of being swept out only area for improvement.

Mikel S. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
3.0

If you're going to charge me to rent your vehicle make sure the engine light is not on in the tire sensor light it's not on. They told me it was a half a tank of gas in it and I had to bring it back with a half a tank a gas in it but when I got in it it was less than a half a tank a gas.

Tracy S. 
Rating:
5.0

This is a great place

Augustine D. 
Rating:
1.0

the truck was messed up and rude customer service when i drop the key

Tawfiq S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

SYANNE G. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
3.0

None of the employees I interacted with wore masks. There is still a state mandate. The trucks sun visor was broken and hung down and had to be moved to the side so it didn't obstruct my vision while driving. The truck only blew hot air from the vents; no air conditioning. No cool air at all. The handle to roll the window up and down was broken. The check engine light was on the entire time.

Jennifer R. 
Rating:
1.0

Front end steering was horrible on my truck. The lady who checked me out in the morning had the personality of a rock. She was rude and condescending. When we went to return the truck, a gentleman told my wife to move our personal vehicle. He said she was blocking a spot and then drove the vehicle he was in to the other side of the lot and by the time we felt there was still nothing in the original spot. The gentleman who check me in was nice and friendly, so that's a plus.

Christopher C. 
Rating:
5.0

Very nice personnel and very helpful.

KATHY T. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

The mirrors needs to be replaced. They are a danger to drive with. Could not adjust them to see properly.

Harold W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

Sanel R. 
Rating:
5.0

Great help and easy access.

FRANKLIN T. 
Rating:
5.0

Customer did not leave a comment.

Jacki H.  |  Overall Experience 
Rating:
5.0

These guys are super nice and very helpful. I was blow away and the customer service.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Benjamin E. 
Rating:
4.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Jaime G. 
Rating:
5.0

Customer did not leave a comment.

JAIME G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacki H. 
Rating:
5.0

Customer did not leave a comment.

Angel B. 
Rating:
5.0

Customer did not leave a comment.

Julie E. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Nothing Tony is great 👍

Jackie R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
3.0

My truck smelled like an ashtray and it looked like one too. The people were friendly and helpful.

Roshele J. 
Rating:
4.0

Do NOT recommend the Uhaul located at Young's Family Furnishings. That was where my original reservation was made for. I go there to find it's inside a rundown, dirty mall and no one is there. After over an hour I finally had located the Uhaul off in a back corner by itself but no way to get the keys. Luckily a guy named Tony at the second place was very kind and was able to get us a different Uhaul. The truck he gave us was apparently the only one left, and it was in the absolute worst shape imaginable. It was dirty, grimy, and stuff was falling apart. The sun shield kept falling down as we drove it. The main issue for me was the owner of Youngs not being at the store. I even tried calling 2 different phone numbers that were listed, both of which said they were disconnected. Tony said he knew about all the issues with Young's, but Uhaul hasn't done anything about it. Even with corporates kind response to my issue, it has still left a bitter taste. Until they make the wise decision to get rid of Young's as a distributor (as well as keeping their trucks in decent shape), I don't know if I'll keep choosing Uhaul over Budget or not.

Sarah B. 
Rating:
5.0

I didn't care for the dolly being on the truck. From driving the uhaul, the seals broke making it appear that it was used. I was not happy about that at all. Other than that, my experience was ok.

Laquisha G. 
Rating:
5.0

Everything was great. Simple, easy operation.

Ronald K. 
Rating:
5.0

I ordered the Uhaul online and my mover picked it up for me. It was insanely easy! Thank you!

Justine C. 
Rating:
4.0

Customer did not leave a comment.

tom H. 
Rating:
5.0

Just have more equipment on hand to rent.

Ronnie H. 
Rating:
5.0

Customer did not leave a comment.

Darrell F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Goeffery O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis B.  |  First Impressions 
Rating:
5.0

Nice and clean. Would recommend.

Kevin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tynja E.  |  First Impressions 
Rating:
1.0

Employees rude and didn’t wear masks. Access doors to storage units were locked during business hours Overhead garage door was broken and not marked and a piece of it fell and almost hit me and my car Over priced

Malcolm A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilynn C.  |  Overall Experience 
Rating:
5.0

Very kind and helpful.

Frank C.  |  First Impressions 
Rating:
5.0

This U-Haul facility was exceptional and made our move to Indiana seem easy. Secure facility, well lit, conveniently located - couldn't ask for better. The desk personnel were very friendly and helpful.

David J.  |  Overall Experience 
Rating:
5.0

Everything worked out great!

David L.  |  First Impressions 
Rating:
4.0

The conversion from the old business into storage facility is very nice! However, the above average rate per unit will drive me to utilize others as needs change. I store a lot from time to time! and still have a unit there at this location! Darrell Frazier

Darrell F.  |  Overall Experience 
Rating:
5.0

Extremely professional and very nice guys at this location. They go above and beyond.

DEE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dianna D.  |  Overall Experience 
Rating:
5.0

Super friendly and very professional

Miriam A.  |  Overall Experience 
Rating:
5.0

Appreciate Pam and all the staff!

Barbara W.  |  Overall Experience 
Rating:
5.0

The East Gate u haul storage is a Fantastic Facility ! Top Notch all the way !!!✌💕🇺🇸🌎

John P.  |  First Impressions 
Rating:
5.0

Good staff!

Frank S.  |  Overall Experience 
Rating:
5.0

My only concern was that staff were not wearing masks, though there was social distancing at the counter. Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.

steve f.  |  First Impressions 
Rating:
4.0

Good experience

Edward L.  |  Overall Experience 
Rating:
5.0

Excellent! Excellent!

Joseph M.  |  Overall Experience 
No reviews have been submitted for this location.

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