Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great and the staff was very friendly
Wendy H.
Rating:
1.0
This is the second one one within a couple weeks I have been ripped off by U-Haul for their insurance which I declined. It happened twice on two separate occasions. U-Haul customer service is terrible and says they can't help
Nicholas A.
Rating:
5.0
Customer did not leave a comment.
MARY C.
Rating:
3.0
Customer did not leave a comment.
Isaac F.
Rating:
4.0
Better air conditioning
vanpeng T.
Rating:
5.0
Great group of staff!!
Tamika S.
|
Overall Experience
Rating:
5.0
I recommend this place, very friendly and has fast services.
Wilson C.
Rating:
5.0
Great customer service
TAMIKA S.
Rating:
5.0
All staff was absolutely amazing. Took time to listen to me and give great advice. Pam and her crew are amazing.
Ricky W.
|
Overall Experience
Rating:
5.0
The young man that checked me out was super friendly and helpful. He was a nice African American/black male. I've been to this location before and he's always been friendly and helpful.
COURTNEY M.
Rating:
4.0
Customer did not leave a comment.
Kyle R.
|
Overall Experience
Rating:
5.0
They took good care of me!
Mark W.
Rating:
4.0
Customer did not leave a comment.
Katie C.
Rating:
5.0
Customer did not leave a comment.
Angela S.
Rating:
3.0
Customer did not leave a comment.
Dustin M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natasha M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT J.
Rating:
5.0
Need to have more bigger flat bed carts. Not enough carts.
GENITA M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Genita M.
Rating:
5.0
Customer did not leave a comment.
Janice L.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TIFFANY T.
|
First Impressions
Rating:
3.0
It is not the best part of town. A few lights in the customer parking area would make it a little more comfortable when returning to get my vehicle. Otherwise, everything was above my expectations.
Preston S.
Rating:
5.0
Customer did not leave a comment.
DAVID H.
Rating:
5.0
Customer did not leave a comment.
MARK P.
Rating:
5.0
Customer did not leave a comment.
Mark S.
|
Overall Experience
Rating:
4.0
Everyone that I encountered at that location were very friendly and helpful every time I went into that location. Keep up the great work..
Steve O.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Vicki W.
Rating:
5.0
Customer did not leave a comment.
Frank C.
|
Overall Experience
Rating:
5.0
Your vans get incredibly bad mileage. Drove around 20 miles and used over 3 gallons of gas. Very hard to believe
JDAN M.
Rating:
5.0
Customer did not leave a comment.
DANA D.
Rating:
5.0
Customer did not leave a comment.
Paul M.
Rating:
5.0
Keep Adrienne around...she was great!
ROMAN M.
Rating:
5.0
Customer did not leave a comment.
Dougetta O.
|
First Impressions
Rating:
3.0
The truck smelled so horrible!
Deonna S.
Rating:
5.0
You were very easy to do business with. It was a great experience, especially being able to easily extend the rental a few hours more, by phone. If I have need of a rental again, I won't hesitate to use Uhaul!
LEANE W.
Rating:
5.0
The service was excellent and fast
James K.
Rating:
5.0
The people were very informative and helpful.
ROMEO M.
Rating:
5.0
Pam and her staff are stellar! They are always pleasant and a pleasure to work with
Kelly L.
|
Overall Experience
Rating:
5.0
This is the only location I will rent from!
Kelly L.
Rating:
5.0
Great customer service
Theodore H.
Rating:
4.0
Your computer system seems to have A Lot of problems and to get through to the right person on the phone is a real chore, but the people I did talk to at Uhaul was nice and great at thier job. It's too bad they don't have the computer systems that work. This was true throughout the process.
Jenni M.
Rating:
2.0
Truck smelled like smoke, still waiting on my email receipt, but I receive a survey before I get my bill emailed.
Anthony H.
Rating:
5.0
Customer did not leave a comment.
Alix R.
Rating:
3.0
Provide clear information regarding how many miles are allowed when reserving for a day. Stating "1 day AND (number) of miles included was confusing resulting in an additional charge for mileage which I disputed but was still charged.
Rochelle L.
Rating:
5.0
Customer did not leave a comment.
Babett B.
Rating:
5.0
Very good people very helpful thanks and will be back to this location
ZACHERY H.
Rating:
3.0
We returned the truck via app/online. The app didn't give us clear instructions on where to return (exact location in parking lot) or whether or not to leave the key in the truck or return to a drop box/inside. So we went to return the key inside to be safe and they said to move the truck under the canopy. No problem. We then went back inside to just drop the key off beings we had returned online, and they told us to go back outside to wait. Clear miscommunication, but the overall service was good!
Sandra F.
Rating:
5.0
Customer did not leave a comment.
Alan B.
Rating:
4.0
Customer did not leave a comment.
JAMES P.
Rating:
5.0
The call center absolutely SUCKS. Natalie is Wonderful and Angela is an Angel. The entire cast was fantastic.
ROBERT M.
Rating:
4.0
Customer did not leave a comment.
Joseph D.
Rating:
5.0
I was very impressed with your storage facility. The storage facility was emaculet. I love the climate control atmosphere.
GENITA M.
|
First Impressions
Rating:
5.0
Maybe just have the staff clean the dust and dirt out of the trucks, I get it people moving dirt is going to be involved, but a little cleaner and towels go along way.
Deanna W.
Rating:
5.0
Customer did not leave a comment.
Sally C.
Rating:
2.0
I had a credit from uhaul that I needed to use for this rental and they would not apply it
Barry W.
Rating:
2.0
I scheduled with a $50 equipment guarantee at this location and the 26 ft truck was not available. I was told no clue about my reservation abs I should call other places. Finally had to have them escalate it and get me a 20 footer which was not big enough but I had no choice at that point. Horrible service
Christopher H.
Rating:
5.0
The front desk person Rachelle was so personable and helpful. It was a busy afternoon, but she remained in good spirits.
I hope you reward good employees like this, especially during a time when it is hard to find help, let alone people who represent your company well.
We visited:50 Washington Pointe Drive
Indianapolis, IN 46229
(317) 735-8893
8/21/21 around noon that day.
Linda H.
Rating:
5.0
Nothing
Cortina T.
Rating:
5.0
Customer did not leave a comment.
Matthew P.
Rating:
5.0
Customer did not leave a comment.
Isaiah M.
Rating:
4.0
Customer did not leave a comment.
Pete S.
|
Overall Experience
Rating:
5.0
Had great conversations with both gentleman when I picked up and dropped off. It was a very pleasant experience.
Emily G.
Rating:
4.0
Customer did not leave a comment.
LISA C.
Rating:
4.0
Customer did not leave a comment.
Latoya H.
Rating:
5.0
Customer did not leave a comment.
SHAUNTEE T.
Rating:
5.0
I had problems with my lock on the day I was emptying the unit and the staff was very helpful in getting the lock cut off so that I could get things out that day.
Ted M.
|
Overall Experience
Rating:
5.0
Better communication on the back end of the transaction. There was confusion on the delivery date to my home. One of the scheduled days was mysteriously canceled. The personnel who delivered and picked up the boxes were both women so I applaud you for making these jobs available to women! They were awesome!!
William L.
Rating:
5.0
Nothing you guys are the best
CHARMIN H.
Rating:
5.0
Customer service were very good and on Hassel
Lawson O.
Rating:
5.0
Customer did not leave a comment.
Timothy L.
Rating:
4.0
It is overpriced!
MARIA R.
Rating:
5.0
Customer did not leave a comment.
Michelle T.
Rating:
5.0
Customer did not leave a comment.
John R.
Rating:
5.0
Customer did not leave a comment.
LARRY N.
Rating:
5.0
U-Haul took great care of me. I needed a flatbed truck on short notice, and everything was reserved. The phone agent put me in touch with the regional traffic coordinator, Mason who managed to find a truck for me at Eastgate just in time. Everything went smoothly, the truck was ready for me in great shape, and check in was easy too (thanks Larry at Eastgate!).
Daniel B.
Rating:
5.0
Thank you
Jennifer R.
Rating:
3.0
Customer did not leave a comment.
Scott S.
Rating:
5.0
Customer did not leave a comment.
JOSEPH STEVEN S.
Rating:
4.0
Customer did not leave a comment.
Randy W.
Rating:
5.0
No issues with the rental process, the staff was very professional, and the return was as easy. Highly recommend this location and everyone involved with the process!
Frank K.
Rating:
5.0
Always a pleasure doing business with you guys but if you guys a auto transport for sale let me know 😀
Dwayne M.
Rating:
5.0
Customer did not leave a comment.
David M.
Rating:
3.0
Cust Rep had issues with his PC and charge card device causing him to have to do my checkout manually. Was directed to my rental quite a walk away for this old guy, but after looking around and around, I started to return to office only to find my rental have way back and over a bit from where I was directed.
JAN T.
Rating:
5.0
Customer did not leave a comment.
Richard M.
Rating:
5.0
Customer did not leave a comment.
Austin M.
Rating:
4.0
turn signal lights were intermittent due to harness that had been probed but not properly secured or insulated . . . don't know that it was this location's fault and they did work when the trailer was picked up
JOHN K.
Rating:
5.0
Customer did not leave a comment.
DAVID S.
Rating:
4.0
Customer did not leave a comment.
STEVEN M.
Rating:
5.0
The lady at desk help us so much getting us in.
Savannah F.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kenneth M.
Rating:
4.0
Would use the service again since it is convenient. Would recommend to others only because there are not many other options. A few very simple things would have made the experience much better.
Beverly R.
Rating:
5.0
We were supposed to get our uboxes 7/27. My husband called around 2 when no one had arrived and they told him to continue to wait. I called after I got home at 6 and they said they were not coming until 7/28 from 11-1. 7/28 no came it's 12:15 and we still had no call if anyone in their way. I called the office and they finally had left. It was almost 2. We lost a day of packing and when the containers arrived they were not the size of a studio apartment like Bruce had told us. Up to this point we were irate with uhaul and the service.
Mason and Kim, however, were amazing. Mason listened to me rant about us waiting all day for the uboxes not to be delivered on time and then to show up and not be the size of a studio apartment. He did adjustment the delivery fee for us (I think). Kim was great setting the boxes up in the driveway and was laid back and calm. I know it was not her fault for the scheduling issues. Mason and Kim then later helped orchestrate us getting a 4th Ubox. No one else was willing to yell when my husband called but when I called and spoke with Mason, he pulled strings and made it happen. I truly appreciate his efforts after the rough start we had. It changed my opinion of the customer service w Uhaul and he and Kim need a big fat raise because they are the reasons why I'm giving this glowing review! Thank you Kim and Mason for your amazing service and hard work! We appreciate your efforts and all you do!
kendra M.
Rating:
5.0
Customer did not leave a comment.
Rad S.
Rating:
1.0
Not a good experience overall for the cost
Laura M.
Rating:
5.0
Customer did not leave a comment.
Greg H.
Rating:
5.0
Customer did not leave a comment.
Dazia M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Phyllis B.
Rating:
4.0
It was a very smooth and easy pickup and return. Very professional.
STEVE M.
Rating:
5.0
Customer did not leave a comment.
Melissa C.
Rating:
5.0
Customer did not leave a comment.
CASEY H.
Rating:
5.0
Customer did not leave a comment.
Darrell F.
Rating:
4.0
Customer did not leave a comment.
john W.
Rating:
5.0
I would be back to rent again
Natasha M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason H.
Rating:
5.0
I will always rent from Uhaul… period!
Marc B.
Rating:
5.0
The General Manager, Pam, went above and beyond in meeting my customer needs. She is amazing!
Eva R.
Rating:
5.0
Customer did not leave a comment.
Lorenzo D.
Rating:
2.0
I was personally treated with respect, but that didn't stop them from yelling and swearing at the guy next to me who was upset that his reservation wasn't there. The guy helping me was in training and he said shit and Tony said fuck while talking about the man he yelled at after he left. I can't say for sure that it was racism, but the only person I saw treated poorly was a black man. I won't be returning to this location if I need anything else. It was very off-putting and uncomfortable.
Audrey S.
Rating:
5.0
Customer did not leave a comment.
LONNIE C.
|
Overall Experience
Rating:
5.0
muy amable personal
filepe l.
|
First Impressions
Rating:
1.0
Better staff
Eddie L.
Rating:
1.0
I always get new trailers from Shadeland location. Washington location gave me a very old trailer and then it wasn't secured down on the ball. I unloaded my motorcycle and the trailer lifted straight up in the air off of the ball. I'm glad it didn't come a loose while I was on the highway. The man was very rude and had an attitude when arrived to pick up trailer.
TAMARA E.
Rating:
4.0
Customer did not leave a comment.
JULIE D.
Rating:
4.0
Tony and Larry were great!!
Laurie L.
Rating:
5.0
Make printed receipt available to your customers on returning your equipment to your site.
IBRAHIM A.
Rating:
1.0
Had to wait over an hour to get my truck. People were crying because they had a truck reserved and still weren't able to get it. Horrifically bad experience and will never use U-Haul ever again.
Conner K.
Rating:
5.0
Pam is great
DARRELL F.
Rating:
1.0
The worst customer service I've ever received. Unwilling to help and made the entire situation beyond frustrating and difficult. The general manager was incompetent and should not be in the position she is in.
LAURA P.
Rating:
4.0
Customer did not leave a comment.
David S.
Rating:
3.0
Customer did not leave a comment.
D'ARTHUR L.
|
Overall Experience
Rating:
5.0
Very smooth process & helpful/knowledgeable!!
Andrew V.
Rating:
5.0
Customer did not leave a comment.
Crystal F.
|
Overall Experience
Rating:
2.0
Made reservation on Monday (07/19/21). On Friday (07/23/21) , my reservation was moved from a 7am pick up, to a 4pm pickup.. ridiculous! U-Haul is lucky they had a lady in the traffic department that got me a truck at 8:30 that morning.. will never use them again!!!!!!!
Jon S.
Rating:
4.0
Customer did not leave a comment.
Donnie W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LONNIE C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
shantrel l.
|
First Impressions
Rating:
1.0
I pay for 24 hour access I was there late at night management called the cops on me I pay for 24-hour access and 24 hour storage so I should be allowed to be there anytime of the night or anytime of the day and not feel like the cops are going to come arrest me I got work to do and places to be at the reason why I got this unit was because it was 24 hour access that's how it was advertised I want my money back
Jake S.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jennifer H.
|
Overall Experience
Rating:
5.0
The manager there needs more help. Other than that she'd doing well for what staff she has working.
BRYANT C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA K.
|
First Impressions
Rating:
1.0
Pam needs to be fired.
With people such as her and others with the same low character as she employed at your facility, I'll never use U-Haul again.
That's after decades of being a customer, but after my experiences with the staff this last time, I'll use another company from here on out.
kenneth e.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert P.
|
Overall Experience
Rating:
1.0
Tony was rude and inconsiderate and wouldn't listen to my needs.
Kristina H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Suzanne S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tony R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Babett B.
|
First Impressions
Rating:
1.0
Access hours advertised as 5am til 10pm. Loaded my truck and arrived 8:30pm. Swiped my card but access door would not open. Called the “after hours” number. No response. Called office twice today - no one answers. Corporate finally answered and said they’d have my local facility contact me. Still nothing. May just cancel and go somewhere else. This is NOT how you do customer service.
David W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolands C.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JARRETT H.
|
First Impressions
Rating:
4.0
Did well as could be expected of when they were short staff.
BRYANT C.
|
First Impressions
Rating:
5.0
Everyone is so nice and helpful. Ms. Pam, Matthew, Joe, and the new guy are awesome!
Cerissa E.
|
First Impressions
Rating:
5.0
Very clean. I will recommend and definitely use in the future need a storage unit or a U-Haul truck
NANCY P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chad S.
|
First Impressions
Rating:
5.0
Lots of dolly's available
Made al. The defferenct was awesome I had uhaul and public storage e washington st
It was ok
No carts not 1 4 months never had any
They didn't know where they were
Bever go there again
Thank you for been there in my time of need uhaul was the best
ROBIN M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sonya J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacki H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIME G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrell F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Goeffery O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phyllis B.
|
First Impressions
Rating:
5.0
Nice and clean. Would recommend.
Kevin L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tynja E.
|
First Impressions
Rating:
1.0
Employees rude and didn’t wear masks.
Access doors to storage units were locked during business hours
Overhead garage door was broken and not marked and a piece of it fell and almost hit me and my car
Over priced
Malcolm A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilynn C.
|
Overall Experience
Rating:
5.0
Very kind and helpful.
Frank C.
|
First Impressions
Rating:
5.0
This U-Haul facility was exceptional and made our move to Indiana seem easy. Secure facility, well lit, conveniently located - couldn't ask for better.
The desk personnel were very friendly and helpful.
David J.
|
Overall Experience
Rating:
5.0
Everything worked out great!
David L.
|
First Impressions
Rating:
4.0
The conversion from the old business into storage facility is very nice!
However, the above average rate per unit will drive me to utilize others as needs change.
I store a lot from time to time! and still have a unit there at this location!
Darrell Frazier
Darrell F.
|
Overall Experience
Rating:
5.0
Extremely professional and very nice guys at this location. They go above and beyond.
DEE S.
|
First Impressions
Rating:
5.0
My only concern was that staff were not wearing masks, though there was social distancing at the counter.
Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.