Great staff very helpful and easy for my first time renting!
Angie RCustomer Reviews for U-Haul Moving & Storage of Eau Claire
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Communication is key
Marcia WEveryone I interacted with was very nice and helpful.
Joel TWe rented a van to move a couch and the van reeked of cigarette smoke -- not just a little, but it was a very heavy sickening smell and we had to have windows open at all times. The van was quite new, with only 17,000 miles on it (and we used it for a total of 15 miles and topped up the gas tank for 86 cents). We took our old couch to a charity place, dropped it off, and then couldn't start the van again. This was a Saturday afternoon around 1:20. We called the roadside assistance number and waited quite a while for an update text, and then Woodford's auto repair came out about 45 minutes after that and got the van started. I didn't mind the extra time, but my friend missed a get-together that he was going to attend. The guys in the Uhaul office were friendly and professional and easy to work with when we picked up the van. Check-in was easy and everything about check-in and check-out was simple and quick. The automated emails and receipts, etc. were very handy.
Colleen CI've rented or have sent others to rent from this location. Quick friendly and professional. Thank you for a stress free rental
jeff wEasy out and return. Professional staff.
Paul HThe system wouldn't allow me to go in and comment about our moving in experience, maybe that's on purpose. For a facility that I paid well over $1000 for simply storing my/our personal items, we were appalled to find the back of the storage space covered with mouse feces. That carried over inside of an enclosed garment bag towards the back. Even the movers were disgusted. We haven't even gotten through all the boxes but I have no doubt we will find the same and possibly even the mice themselves. I told the person at the desk and no one has reached out to us in any fashion. We are thoroughly dissapointed in the UHAUL facilty and will not be using UHAUL again. And yes, we should absolutely be recieving a refund but clearly UHAUL doesn't care.
Kellen BEasy web site to use. Good service. Great price.
Allan AI feel I was switched and bated. I order a 4 x 8 trailer for ease of travel to my destination. But a day later I was told that that trailer was going somewhere else and I would get the same rate for a 5 X 8 trailer. This trailer is much taller and cost more to haul. I think the manager should have offered me a discount on the rental. Other than that all was wonderful.
John SQuick in and out at pick up and drop off.
Paul HGreat People, Great Service!
Charles PAs always, a very smooth transaction.
John SRented truck has previous damage. I had difficulty understanding where that damage was recorded but it was easy to identify and report said damages before renting the truck.
Jack MCounter agent was friendly and efficiently handled multiple people on a snowy day. Equipment worked well and got the job done. Final cost was reasonable. Thank you.
Che LN/a, super easy to pick up and drop off!
Ashley HTo make sure it’s clean and that they have a half eaten candy bars up on the dash melted pretty girls
Michael Dthis was the best,for a 6x12,very pleased ty
Terry FGood Experience
John SNone.
Xoua YI need my rental receipt. They said they would email my final receipt but I have not seen it yet. I used the trailer for my work and need the receipt please.
Jonathan NIt’s a great location! It is well run! I have been using them for years. We sold our old commercial van and just use U-Haul when we need a truck or van.
Lorin KVery efficient staff
Sheila MThanku so much
pravinchandra cThe manager there help me out. He was very very professional and personable. Your company is lucky to have him
Mike ELittle bit confusing on where to drop the vehicle off so it would not be in the way but otherwise everything was great!
Michael WBoth gentlemen that assisted me were kind and professional.
Marissa PThe associate who assisted me was fantastic when setting up my reservation, picking up and returning the trailer.
Walter LI've never had a problem, but for some reason, this smaller one I rented was running at high RPMs and quit once. It started back up and we didn't have any problems of it quitting again, so I will definitely use U-Haul again. It's so easy to book online, there are so many things to rent or buy there. The totes to rent are awesome!! Best of all is that everyone is so nice!!
Keri BMore staff.
Joseph FI was delighted with the quick and friendly service.
Jim KThey could use a larger parking lot
Eli CI had a flat tire and had to change my pick up time and then ended up having to extend my drop off time also. Josh was so friendly and accommodating. No improvements needed here! Thanks to my stupid boyfriend, I have to rent another one today, so I'm really glad to see they are open.
KERI BGreat service!
Janet RKeep up the friend;ly, good work!
Herman SYou have hit a home run with your staff at this location. From my initial call and chatting with a lady as well as my pick up and drop off when two different guys helped me. Service was instant in each case and delivered with a smile. I appreciated it - Thanks!
SCOTT RReally the only problem we had was the truck Really needs some repairs and so did the car hauler and tow dollie.. all three need tires, the dome lights in the box truck didn't work, and it was dark. Thankfully I came prepared with my own lights. Other then that I was happy with my experience and will use and recommend again. Oh yeah, there's a young Mexican guy working at the capital Ave location in Wisconsin who spends more time on his phone than doing anything. He watched a customer try for 10 minutes trying to back up a tiny trailer until he finally unhooked it and moved it himself.
Brad mGreat service friendly staff.
JOHN FThe people in Eau Claire, WI were very helpful and professional. However, due to the screwup with the return date, there was confusion on when I would be returning the trailer. Even though I did call back 2 times to confirm the dates and confirmed the return date with the staff in Hamilton, the date was still wrong. It all worked out, and I would definitely use U-Haul again.
patty hThank you!!
Jennifer EIt went incredibly smooth for us. Great service, friendly staff
Tom HGreat service and experience as always! Quick and easy!
Chris KThe guys were all very nice and helpful
Tanya SExcellent customer service from start to finish.
Larry DEasy!
Dave GNa
Erica J | Overall ExperienceDealing with the staff was good but I am giving an average rating because my box didn’t arrive on time. It was left at the departing office for more than two weeks and it arrived four days late.
manju c | Overall Experience