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Amy DCustomer Reviews for U-Haul Moving & Storage of Elizabeth City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue I had was with the app. I could not get the camera to work with it.
Jeff HLocation would not let me pick up a trailer with one vehicle and use it with another. We were in town with my wife’s vehicle and was going to pick it up and take it home to use with another vehicle. Location would not allow it, I had to drive 30 minutes home to get the truck to drive back to the location to go back home to load it and then back to town with the load.
Ralph D1 had the trailer back 4 hours earlier to your rude employee 😒 😤 & trying to charge me more money in their scam I will talk to the news people get a new employee she is hurting uhaul
Leslie DThe attitude and professionalism of the customer service rep behind the counter was excellent. I wish I remebered her name- but she made the difference between an OK experience and a great one.
Mark SThe staff was friendly and professional.
larry wThe worker was awesome and she was working her butt off. Bless her she deserves a huge raise or bonus for taking care of everything all alone.
Christina Hthe receptionist was very welcoming and answered all of my questions of which there were many.
timothy jGreat location and helpful personnel.
Bradley RWhen I made my pick up, this lady went above and beyond. She maid sure I had everything that I needed. wonderful experience as always.
Louis RWaited with other customers for over 20 mins looking for an employee to check us in. I think her name was Melissa. Finally she appears and helps the customers. She just took the keys didn’t speak or nothing.
Shelby BI had them they keys they said thank you that’s pretty much it 😂
Latrice BCarro luxo e mal cheiro no interior
Jefferson dStop rushing
James Ffirst time at this location and i reaaallllllyyyyy appreciated the clean truck the most!!! thank you.
LATOYA WI tried two locations in Wilson to drop off my U-Haul trailer, but no one can help me there. Take it off my truck so they sent me to another location which once I got there, the guy said they could take the trailer but later on I found out that they charged me $58 for dropping the trailer there and I don’t think that was my fault should ever be my fault and nobody can tell me why
Roy NOver charge me for a wrong gas usage. Took me three days for someone check the mistake and return me money back to my account.
Orlando VNeed more staff to assist with rental and rental returns
Johnny JVan was damaged, created very loud noise.
STEPHENWAYNE HArrived a day late to NH
Leigh-Anne BThis Uhaul rental couldn't have gone more smoothly. We first called a competitor that we rented 2 years ago for move in and their price had practically tripled (for half the distance!) The other company rental quote we got had a really onerous insurance procedure (and also upcharged for changing date a few days... after having a reservation for month+.) But uhaul was easy, clean, open both days & very convenient locations. Will be our goto for future moving trucks. Thanks
Lori BMy customer service was very professional and helpful.
Daniel MWonderful service
david sStaff and service were great!
Michael SWe turned in the Truck at 11am like we were supposed to and handed the key to employee as she was exiting the building. She said she would take care of it but seemed overwhelmed being only employee there. I was charged $70 extra due to your system saying it wasn’t turned in until 230pm. I called “Heather”, she remembered me and corrected it. Heather needs a raise.
Scott HYou should have some type of cleaning crew or something to clean the insides of the vehicles after each use. That would clear out the dirt and kill the smell that's inside.
MARCUS HThe store manager had a very rude attitude at time of pickup which was late because she didn't arrive at work on time and still had a poor standoffish attitude at the time of srop off highly recommend some customer service mediation with her moving forward it will be a very long time before I go back for any reason due to the very poor standoffish attitude of the store manager in Elizabeth City
tanner hNothing to improve. The agent did a great job. I was having a bad week but the agent was very professional and helpful and the process went smoothly which didn’t exacerbate an already stressful personal situation. It shows how U-Haul trains employees well and maintains a positive atmosphere. I greatly appreciated the service and will recommend this location to my associates.
Jamie NWhen we came to book the truck, absolutely no one was in the store. We waited 15 minutes, and another customer who knew the manager had to call her to let her know employee was missing. She also wasn’t very professional. When we came to pick up the truck, the general manager was nice and helped us out so that was a plus. Unfortunately we were given a truck with a 1/4th tank of gas… for a 150 mile trip. So we had to spend unnecessary money on gas.
Irene WThe gas tank was not full and the odometer is not current . Need to pay more attention. O overpaid for more than 300$ and could not get any help
Steven KMake sure they do not get charged for items they didn’t use. I was charged for furniture pads, $10 and I did not use or receive any. Did not get a refund.
Amy REmployees here need to be more customer friendly.
Glenn CThe staff was outstanding.
MELVIN RWaited over 2 hours past reservation time. This location was horrible at maintaining vehicle status and reservations. Had to use a smaller than reserved truck due to poor management and communication after wasting two hours of my day waiting for this location to figure out truck availability.
Nicholas CCustomer service was very quick. Samoya was very friendly and was knowledgeable about the equipment. I will return to this location again.
Candi SVery clean facility, friendly, great customer service!
Faith WEmployees were friendly, polite. Check out was quick and easy
Max GHad to pull light wiring from other trailers and piece mine together and roll up door is dangerous
Zachary HVery expensive nothing like advertised I spent $100 for 2 1/2 hours renting a 15ft truck. Not even going over 20 miles
Victoria DThey only had one employee so she had to go outside to hook up small trailer and try to cover the phones inside at same time. Employee was nice but appeared to be overwhelmed.
Scott HWe had called last Monday and reserved a 26 foot truck for 3/21/2026 at the U-Haul Center in Elizabeth City, NC. We called the day before to verify it would be there. When we went to pick up the truck when they opened on 3/21/2026 we were told they had none. There were 2 shorter trucks in the parking. Rather than offering one of those, the clerk told us we would have to drive to Hertford to get a 20 foot truck. When we stated we had a reservation the clerk informed us that it only meant a truck would be available. We asked about the 2 trucks in the parking lot and the clerk said they were reserved for someone else. This is totally an unacceptable. This seems to me to be false advertising. Not to mention poor customer service. We went ahead and reserved one for Sunday. We'll see how that goes. Really upset that they treat their customers this way. We had 2 storage units rented there for 4 months. This is no way to get a repeat customer.
ROBERT BCustomer service was very friendly and courteous. Will definitely use this location again.
CLAUDENETTE AThe power was out, but she tried.
Michael OPower was out, there was only one employee. My husband and moved trailers by hand and did our best to help the lady working there. We were there close to 2 hours. The scheduler for the Hampton Roads area who reserved that location is absolutely one of the most rude people Ive ever dealt with in a customer service position. It was an awful experience.
Michael OIt was fine.
Teresa SGreat service easy to get the proper equipment I needed staff @ pickup and return friendly and knowledgeable
PATRICK DI would highly recommend having more staff on duty for checking in / checking out customers. Both times we have used this facility there was only one employee working. This resulting in wait times over 30 minutes to check in / check out the trailers we rented. I prefer to deal with people and not use apps for service.
BRADLEY PThere needs to be more than one employee.
MARK BPerfect Drop Off
MELVIN SBe able to pickup equipment in one location.
THOMAS WSeamless transaction will definitely use for our business again!
WALTER D110% I had to make several changes in location and equipment on the go and was all last minute and very cold and everyone was very accommodating. Awesome folks thanks.
RICHARD CGreat service
STEVEN FYou should ensure that the application and the receiving office are able to access the others information. It is irritating to have to redo the very information input into the app, again at the customer service desk. You should also institute a comments or additional info section on the computer contract page, as to alleviate confusion between co-workers with different shifts.
ANIKA W