Customer Reviews for U-Haul Moving & Storage of Elizabeth City

Rating:

5.0

Great location and helpful personnel.

Rating:

5.0

When I made my pick up, this lady went above and beyond. She maid sure I had everything that I needed. wonderful experience as always.

Rating:

1.0

Waited with other customers for over 20 mins looking for an employee to check us in. I think her name was Melissa. Finally she appears and helps the customers. She just took the keys didn’t speak or nothing.

Rating:

3.0

I had them they keys they said thank you that’s pretty much it 😂

Rating:

4.0

Carro luxo e mal cheiro no interior

Rating:

3.0

Stop rushing

Rating:

5.0

first time at this location and i reaaallllllyyyyy appreciated the clean truck the most!!! thank you.

Rating:

1.0

I tried two locations in Wilson to drop off my U-Haul trailer, but no one can help me there. Take it off my truck so they sent me to another location which once I got there, the guy said they could take the trailer but later on I found out that they charged me $58 for dropping the trailer there and I don’t think that was my fault should ever be my fault and nobody can tell me why

Rating:

5.0

Over charge me for a wrong gas usage. Took me three days for someone check the mistake and return me money back to my account.

Rating:

4.0

Need more staff to assist with rental and rental returns

Rating:

5.0

Van was damaged, created very loud noise.

Rating:

4.0

Arrived a day late to NH

Rating:

5.0

This Uhaul rental couldn't have gone more smoothly. We first called a competitor that we rented 2 years ago for move in and their price had practically tripled (for half the distance!) The other company rental quote we got had a really onerous insurance procedure (and also upcharged for changing date a few days... after having a reservation for month+.) But uhaul was easy, clean, open both days & very convenient locations. Will be our goto for future moving trucks. Thanks

Rating:

5.0

My customer service was very professional and helpful.

Rating:

5.0

Wonderful service

Rating:

5.0

Staff and service were great!

Rating:

5.0

We turned in the Truck at 11am like we were supposed to and handed the key to employee as she was exiting the building. She said she would take care of it but seemed overwhelmed being only employee there. I was charged $70 extra due to your system saying it wasn’t turned in until 230pm. I called “Heather”, she remembered me and corrected it. Heather needs a raise.

Rating:

5.0

You should have some type of cleaning crew or something to clean the insides of the vehicles after each use. That would clear out the dirt and kill the smell that's inside.

Rating:

1.0

The store manager had a very rude attitude at time of pickup which was late because she didn't arrive at work on time and still had a poor standoffish attitude at the time of srop off highly recommend some customer service mediation with her moving forward it will be a very long time before I go back for any reason due to the very poor standoffish attitude of the store manager in Elizabeth City

Rating:

5.0

Nothing to improve. The agent did a great job. I was having a bad week but the agent was very professional and helpful and the process went smoothly which didn’t exacerbate an already stressful personal situation. It shows how U-Haul trains employees well and maintains a positive atmosphere. I greatly appreciated the service and will recommend this location to my associates.

Rating:

2.0

When we came to book the truck, absolutely no one was in the store. We waited 15 minutes, and another customer who knew the manager had to call her to let her know employee was missing. She also wasn’t very professional. When we came to pick up the truck, the general manager was nice and helped us out so that was a plus. Unfortunately we were given a truck with a 1/4th tank of gas… for a 150 mile trip. So we had to spend unnecessary money on gas.

Rating:

1.0

The gas tank was not full and the odometer is not current . Need to pay more attention. O overpaid for more than 300$ and could not get any help

Rating:

5.0

Make sure they do not get charged for items they didn’t use. I was charged for furniture pads, $10 and I did not use or receive any. Did not get a refund.

Rating:

4.0

Employees here need to be more customer friendly.

Rating:

5.0

The staff was outstanding.

Rating:

1.0

Waited over 2 hours past reservation time. This location was horrible at maintaining vehicle status and reservations. Had to use a smaller than reserved truck due to poor management and communication after wasting two hours of my day waiting for this location to figure out truck availability.

Rating:

5.0

Customer service was very quick. Samoya was very friendly and was knowledgeable about the equipment. I will return to this location again.

Rating:

5.0

Very clean facility, friendly, great customer service!

Rating:

5.0

Employees were friendly, polite. Check out was quick and easy

Rating:

4.0

Had to pull light wiring from other trailers and piece mine together and roll up door is dangerous

Rating:

4.0

Very expensive nothing like advertised I spent $100 for 2 1/2 hours renting a 15ft truck. Not even going over 20 miles

Rating:

4.0

They only had one employee so she had to go outside to hook up small trailer and try to cover the phones inside at same time. Employee was nice but appeared to be overwhelmed.

Rating:

1.0

We had called last Monday and reserved a 26 foot truck for 3/21/2026 at the U-Haul Center in Elizabeth City, NC. We called the day before to verify it would be there. When we went to pick up the truck when they opened on 3/21/2026 we were told they had none. There were 2 shorter trucks in the parking. Rather than offering one of those, the clerk told us we would have to drive to Hertford to get a 20 foot truck. When we stated we had a reservation the clerk informed us that it only meant a truck would be available. We asked about the 2 trucks in the parking lot and the clerk said they were reserved for someone else. This is totally an unacceptable. This seems to me to be false advertising. Not to mention poor customer service. We went ahead and reserved one for Sunday. We'll see how that goes. Really upset that they treat their customers this way. We had 2 storage units rented there for 4 months. This is no way to get a repeat customer.

Rating:

5.0

Customer service was very friendly and courteous. Will definitely use this location again.

Rating:

4.0

The power was out, but she tried.

Rating:

2.0

Power was out, there was only one employee. My husband and moved trailers by hand and did our best to help the lady working there. We were there close to 2 hours. The scheduler for the Hampton Roads area who reserved that location is absolutely one of the most rude people Ive ever dealt with in a customer service position. It was an awful experience.

Rating:

4.0

It was fine.

Rating:

5.0

Great service easy to get the proper equipment I needed staff @ pickup and return friendly and knowledgeable

Rating:

3.0

I would highly recommend having more staff on duty for checking in / checking out customers. Both times we have used this facility there was only one employee working. This resulting in wait times over 30 minutes to check in / check out the trailers we rented. I prefer to deal with people and not use apps for service.

Rating:

4.0

There needs to be more than one employee.

Rating:

5.0

Perfect Drop Off

Rating:

5.0

Be able to pickup equipment in one location.

Rating:

5.0

Seamless transaction will definitely use for our business again!

Rating:

5.0

110% I had to make several changes in location and equipment on the go and was all last minute and very cold and everyone was very accommodating. Awesome folks thanks.

Rating:

5.0

Great service

Rating:

3.0

You should ensure that the application and the receiving office are able to access the others information. It is irritating to have to redo the very information input into the app, again at the customer service desk. You should also institute a comments or additional info section on the computer contract page, as to alleviate confusion between co-workers with different shifts.

Rating:

2.0

The facility is clean and well maintained, which is expected for a new location. However, the overall service did not meet expectations. My reservation was scheduled for 8:00 a.m. Given the forecasted winter weather at my destination and the fact that the location opens at 7:00 a.m., I planned to depart early. No staff were present at opening. I waited at 7:00, 7:15, and 7:30 a.m. without assistance. After contacting U-Haul customer service, I was informed that the delay was not related to the holiday (day after Christmas) but was due to staffing issues. The general manager arrived around 8:55 a.m., and I departed with the trailer at approximately 9:15 a.m., nearly two hours later than scheduled. Additionally, my reservation time was adjusted by 30 minutes so it would not reflect as late in their system, despite the delay being caused by the location not opening as scheduled. Because of the delayed departure, I encountered the forecasted weather and was required to stop overnight and complete my trip the following day. Although the manager was professional, no discount or compensation was offered for the delay. I also returned the trailer one full day earlier than planned but was charged the full rental amount. Overall, the lack of reliable staffing, accountability, and customer accommodation significantly impacted the experience. Based on this visit, I would not choose this location again.

Rating:

3.0

Training is needed on how to rent one way. Staff struggled and got wrong but destination resolved.

Rating:

5.0

Staff was professional and very helpful

Rating:

5.0

Keep up the great work!

Rating:

5.0

Chelsea was very helpful