Customer Reviews for U-Haul Moving & Storage of Elmwood Park
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

121 reviews

63 & 85 Bank St   Elmwood Park, NJ 07407

(201) 693-4788

Location Hours

Always Open On Your Smartphone

Services at this Location:

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(201) 693-4788

63 & 85 Bank St
Elmwood Park, NJ 07407

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice people working behind the desk in saddle brook

ahmed g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi N.  |  Overall Experience 
Rating:
1.0

Terrible customer service

Emily R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aldo L.  |  Overall Experience 
Rating:
2.0

Vacated the unit the day before the payment was due and followed all instructions on how to inform UHaul that the unit was empty. On top of that I call several times to confirm that everything was fine. I was bounced around multiple times and waited on the phone for over half hour every time. After I was told that everything was fine by several people, UHaul charged me another month’s rent. Totally unreliable.

Tony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gokay u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naomi N.  |  First Impressions 
Rating:
2.0

There were always problems with billing changes that were put on my bill always a run around to find out what the changes were for no one had answer I was charged almost 150.00 and no one really had an answer I was charged for a unit that I no longer had then 100.00 for some fee no can really tell that happened over 6 months ago this was the worse place to have things at and I’ll make sure no one I know goes there for anything

Christopher P.  |  Overall Experience 
Rating:
1.0

I called to request my Ubox to empty it from storage a week in advance. I was told I would receive confirmation of when I could access it 24 hours the day before I planned to empty it. I heard nothing 24 hours beforehand so I called myself to confirm and they said I could arrive amy time from 9-5. Next day I receive a call to make an appt to empty it, I requested 3:30 and was told it would be available for me to empty at 3:30. I show up at 4 and the box is not outside for me. I call and they say the appointment was supposed to be made 24 hours in advance which it was made a week prior. The manager needed to come and said she would be there in 15 mins. 20 mins later I call because she isn't there. It was incredibly unorganized and I had to wait in parking lot for 30 mins which was a waste of my time when trying to move, and having to call frequently was incredibly annoying. Definitely not doing a Ubox ever again

Catherine S. 
Rating:
3.0

I’ve never utilized storage before so I have nothing to compare my experience to, but I have no particular complaints.

Chevon G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yolanda R. 
Rating:
4.0

Place is very taken care of. Restrooms could be more taken care of. The huge rat traps freaked me out in the beginning but in the 2 months I was there I didn’t see any new evidence.

Eddie P.  |  Overall Experience 
Rating:
5.0

Slightly disappointed that fees aren’t prorated, but the service was great. Will come back if need be.

Pedro D.  |  Overall Experience 
Rating:
5.0

Employees a very courteous friendly and helpful

Mercedes L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sherrianne T.  |  First Impressions 
Rating:
1.0

Facility was extremely rat infested. We actually saw the rats running around . there was droppings all over my items. We had to throw out a lot .I will never use this facility again.

Sheldon V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven V.  |  First Impressions 
Rating:
1.0

I lost a lot of my properties and don't recommend to anyone to used your store.

Ramon F.  |  Overall Experience 
Rating:
1.0

The unit flooded and the insurance was useless ans a ripoff.

Thomas H.  |  Overall Experience 
Rating:
3.0

I couldn’t get to my storage when I needed because of some server failure and they had to register me allover again… there should be some second option how to get in when something like that happens… i needed something that night it was important and nobody was there to help me with that… even tho i called managers numbers placed on the door, nobody answered… that was bad experience… sorry

Vladimir jr V.  |  Overall Experience 
Rating:
5.0

Great service

ISHMAEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kassandra P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madeline B.  |  Online Move In 
Rating:
4.0

I really like the storage unit but I think it’s overrun by mice too much evidence all around

Eddie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angeles O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael C.  |  First Impressions 
Rating:
5.0

Thank you

Jennifer E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISHMAEL M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

LEAH S. 
Rating:
3.0

Speaking with the uhaul company in general was great; they were very helpful and everything went smoothly. The issues we had were at the Elmwood location where our boxes were being stored after the move. One employee we talked to must have been new because he didn't know much of anything. He was very nice but made our experience frustrating. He first could not locate our boxes and kept telling us that he can't find our order. Then he accidentally cancelled our entire second move, so when we showed up to empty our uhaul boxes with our movers, there was a lot of confusion on where our boxes were and getting access to them. I think the location just needs to train the employees better or have them ask for help when needed. All in all, everything worked out so would use again

Nikitha Y. 
Rating:
1.0

Staff was great. General manager extremely professional. My experience not her fault at all. In fact she’s better then the last one you had. She is always available. Just extremely upset that I found a dead mouse in one of my boxes. Had the two unit for two years. To find a dead mouse and mice droppings everywhere!!!! Will never use uhaul again. I throw up 80 percent of my belongings. Feel like I wasted my money and time

Calvin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEION E.  |  First Impressions 
Rating:
5.0

Very secure place

Mildred P.  |  First Impressions 
Rating:
2.0

Awful experience. I want my money back. I will never use uhaul again or recommend to a friend. Customer service was atrocious, box was falling apart, and delivery were continuously delayed.

Jeneca P. 
Rating:
5.0

Customer did not leave a comment.

Thomas H.  |  First Impressions 
Rating:
1.0

This was the worst experience ever. The shipping container was falling apart. I took pictures and sent them to management. Then, then there was zero communication regarding the delivery followed by a 1-day delay in delivery. I will be writing poor reviews on multiple sites. Everything went wrong in this process.

Jeneca P. 
Rating:
5.0

Always 👍👏👏👍

luis C.  |  Overall Experience 
Rating:
5.0

The receptionist needs to have eye contact with clients out of courtesy and respect.

Jimmy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Kelly S.  |  Overall Experience 
Rating:
3.0

Need a better access ability....you have to run from one code box to the next to try to gain access

Willie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGEL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

giezel d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mure T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hana D.  |  First Impressions 
Rating:
5.0

Muy buen servicio

AURY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard D.  |  Overall Experience 
Rating:
5.0

I love this U-Haul storage facility! The team there is so incredibly helpful and kind and the manager Devin is sweet and accommodating, so glad I choose this location!

Franklin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel A o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA H.  |  First Impressions 
Rating:
5.0

Is everything I was expecting

gregory L.  |  First Impressions 
Rating:
5.0

Friendly, honest and professional staff.

DIGNO M.  |  Overall Experience 
Rating:
4.0

Fue un poco difícil el acceso al lugar que rente

MIGUELINA g.  |  First Impressions 
Rating:
5.0

The office staff was very helpful. Kimberly was great.

Esra O.  |  First Impressions 
Rating:
5.0

Had a problem with billing and it was fix right away. Thank you.

Gisselle Z.  |  Overall Experience 
Rating:
5.0

General Mgr. was very helpful in getting me a couple of units. Very professional and friendly.

william p.  |  Overall Experience 
Rating:
5.0

Customer service was excellent. The 2 times I was there They were very professional and patient. Thank you

Elizabeth E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leonardo M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delores F.  |  First Impressions 
Rating:
5.0

Earl the General Mgr. at the Saddle Brook, NJ Location did an excellent job. Great Customer Service.

william p.  |  First Impressions 
Rating:
4.0

I am happy with service rendered by u haul. I will use them again and recommend to friends.

ETTA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOUDA M.  |  Overall Experience 
Rating:
5.0

At first I had a lot of issues with getting my storage facility because when I had originally reserved it, I showed up to the location where I had made the reservation and was told that they didn’t have any available rooms. After some wonderful help from 2 other locations I finally was able to get into the units thanks to Zahaya.

NATALIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCIAR W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samy B.  |  First Impressions 
Rating:
2.0

Getting ahold of someone who could actually do their job was difficult the ENTIRE process. I wasn't charged for the box delivery until 3 days late, I had to call, and they already had my stuff and I had no contract. Additionally, nowhere on the website did it say the Ubox would be delivered ON A TRAILER, being pulled behind a box truck...the delivery person spent nearly 45 min trying to park the Ubox in my spot, and then it was difficult to use because it was raised, and overhung my spot. If the Ubox is going to be delivered on a trailer, that needs to be told to the customer because it changes the size of the footprint by several feet and raises the height for loading. There were issues charging my card for the transportation of the box from NJ to TX, I spent over 2 hours on the phone being told "they couldn't try to run my card again", even though the operator entered my information incorrectly. Then, 2 days later suddenly I had been charged (before I got to the hub 1 hour from my location). The location in McKinney Tx NEVER answers ANY of the THREE phone numbers I was given, and it kept rolling over to the national phone bank...which could not answer my questions, could not schedule delivery, could not fix my address etc. The scheduler in McKinney TX admitted to not only not understanding his job with the Ubox, but hating the process. The process is awful, so I don't blame him. The website is garbage for Ubox, with 4 or 5 different reservation numbers shown as "past" reservations...despite being applicable to my current Ubox. There was no way to access or update payment information online. There was no way to verify total cost online as TAX was not included or calculated and I ended up being charged more than expected...then when I called, the operator could not tell me whether there was tax for the shipping cost...that's something they should know because it would a couple hundred bucks. The ONLY good experience in a month of dealing with Ubox was with the delivery driver Inga from the McKinney location. She was on time, communicated well, and delivered the box WITH A FORKLIFT that made drop off and pick up a breeze. Overall, the system you have for Ubox is awful for both customers and employees. Every single person I talked to struggled with how it worked in "phases" and trying to get anything set up or fixed. This product is several years old now and you don't come close to competing with other companies such as Upack for professionalism, efficiency etc.

Seana E. 
Rating:
5.0

Customer did not leave a comment.

Genrietta S.  |  Overall Experience 
Rating:
5.0

Very nice and helpful Derrick manager in saddle brook and arron was too

Isabelino G.  |  Overall Experience 
Rating:
4.0

The overall experience was very pleasant and easy. We got a good value. The only issue we ran into was that we found droppings, probably from mice, on top of all of our boxes and furniture. Nothing was damaged, but it's not a nice thing to see. They were probably getting into the unit from the top which is big enough for them to fit. Aside from that, I did the move out process completely online, and it took a few days to close out. The system told me I'd be getting charged a late fee, but after a few conversations with customer service reps via chat, I was able to get it resolved. No major complaints aside from the droppings, but I understand that's probably due to the building being old. Everything else which could be kept clean was well maintained.

Emanuel R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carnet gwendolyn s.  |  First Impressions 
Rating:
3.0

The management needs a lesson in customer service. He never answers the phone or returns calls and when he was on the phone lied and said that he wasn’t the manager.

julia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tatiana G. 
Rating:
3.0

Customer did not leave a comment.

Jennifer D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally S.  |  Overall Experience 
Rating:
1.0

The reason I say poor you have a horrible rodent problem most of my stuff had mice dropping on it and in bags. The availability, secureness, and staff were great.

Melanie C.  |  Overall Experience 
Rating:
4.0

The only difficulties I had was the checking in and checking out process, but once I mastered that, it was great

Warren T.  |  Overall Experience 
Rating:
4.0

They did not give us any furniture pads.

Eleanor Q. 
Rating:
1.0

Unit was constantly filled with random garbage that was swept under the door. There were also rodents repeatedly defecating in my unit. I complained several times and nothing was ever done.

CHRISTIAN C.  |  Overall Experience 
Rating:
4.0

U-boxes were delayed in arriving, bit this was not the locations fault as they were receiving conflicting information from uhaul customer service.

Jonathan P. 
Rating:
5.0

The best place and I will always come back here

diana b.  |  Overall Experience 
Rating:
5.0

We had a pleasant experience with customer service. The young man was very helpful and gave us all options for the different sizes storage bins. He was very patient and answered all questions.

Regina M.  |  First Impressions 
Rating:
5.0

Excellent service thanks

daniel m.  |  First Impressions 
Rating:
5.0

Very hice AND so beautifull place.

bryon A.  |  First Impressions 
Rating:
5.0

Liked backing into the space and the access of the carts to move our stuff into the unit.

FRANCA C.  |  Overall Experience 
Rating:
2.0

The general manager Chris Munoz has a nasty attitude he is very disrespectful. He is not good for the front office. would never use this location again all because of Chris Munoz.

JOY D.  |  Overall Experience 
Rating:
1.0

After being an hour late with a window of 11-3, our driver arrived an hour late with 1 of my 2 boxs. I had my movers there waiting which I got through UHAUL and the driver had to go and get the other UBOX which took 2 hrs! My movers time expired and they left by the time the next box arrived. I was livid. The driver also drove over my flowers which I warned him of and it happened any way. Your customer service is unknowledgeable and will I never use your company again and I will never recommend you.

jennifer T. 
Rating:
5.0

Christopher is an asset to your company in more ways than one. Our experience was seamless because he was knowledgeable and thorough with the process. We also witnessed professionalism as he maintain

Thomas C.  |  First Impressions 
Rating:
5.0

I was concerned how hard it would be to load an inside unit .... and it turned out to be easy. My truck was parked inside and I had multiple carts to load and push back to my unit. Great experience.

Paul H.  |  First Impressions 
Rating:
5.0

Service was excellent. Very clean and smelled good all the times. Bathrooms was by far the cleanest I have Seen in any public facility.

GLINCE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY R. 
Rating:
3.0

Was not happy finding mouse droppings in my unit when there was a rodent trap In unit. Saw cockroaches inside hallway while moving out. Think I should have gotten credit back for moving out early.

robert c.  |  Overall Experience 
Rating:
5.0

I was very happy with the service. Delivery, loading and pick-up were excellent. My box arrived with everything in tact and thanks to Coty for drop off and return pick up. I would highly recommend U-Haul. Thank you for your service.

Stella C. 
Rating:
5.0

good

mario d.  |  First Impressions 
Rating:
5.0

Nice employees

GERARD M.  |  Overall Experience 
Rating:
3.0

I received a bill for this unit even though I removed my items before my free month was up... I was sure to pass by UHAUL on route 46 in Saddlebrook after to make sure I returned the lock and key...

Abdalla S.  |  Overall Experience 
Rating:
5.0

Great service

Abdalla S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andrea L. 
Rating:
1.0

There was mouse poop sll over my daughters drawer and all her cubes were ripped and chewed on. 3 other boxes had mouse poop as well. I had to throw away a large amount of my things!

Cynthia Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
1.0

After THEIR mistake entering which unit I was in, they locked me out of my unit. They then made me wait 24 HOURS TO KNOW IF MY THINGS WERE EVEN STILL THERE AND DELYED MY MOVE & LOST MY HELPERS! CRUEL!

Duff N.  |  Overall Experience 
Rating:
4.0

Manager was very helpful and personable

ainsworth j.  |  Overall Experience 
Rating:
5.0

Great Facility and Awesome customer service. I will be definitely recommending my friends and family.

Frances D.  |  Overall Experience 
Rating:
1.0

My items were removed from the storage space and sold at auction violating the settlment form I signed with them. I did not receive 24hrs to gather my items. My mothers items have been lost foorever.

TABITHA P.  |  Overall Experience 
Rating:
3.0

The absurdly loud alarms for the garage door and on the individual units is totally over the top and painful. That should be addressed and lessened to not damage people's hearing.

Duff N.  |  Reservation 
Rating:
5.0

Ms. Felicia the store manager went Above and Beyond to provide me with Excellent customer service. She made sure I got what I needed and personally expedited everything. I have never experienced Excellent service like this one provided by Ms. Felicia and one of her employees as well!! I am very satisfied. Thank you!

Wendy M. 
Rating:
5.0

Was very effective and excellent service

Domingo R.  |  Overall Experience 
Rating:
1.0

i left this place on time but you charged me late fee what’s going on?

yusuf d.  |  Overall Experience 
Rating:
1.0

I dropped the truck on time and placed the key in a drop box and apparently nobody has access to the Dropbox except the manager who was on vaca for a week...so I had to wait a week to close out and then argue with them about when the truck was dropped ..even after speaking with them on a daily basis...crazy

James P. 
Rating:
5.0

Customer did not leave a comment.

Kyeongheui K. 
Rating:
5.0

Initially I had a bad experience with the request and delivery of my boxes. It took 3 days to schedule and I did not receive my boxes until 9/15/2017 although I requested them to be delivered 9/12/2017. I was charged an extra storage charge for one of my boxes that required storage even though it was already paid. Chris Munoz was awesome resolving this issue for me and handled everything professionally. I wish the rest of the UHaul Staff was as helpful to me. Leo at the same location was excellent renting me a storage unit and answering my questions. THANK YOU. I would suggest you automate the UBox Service to allow customers to make requests and confirm scheduling. Your current method is very inefficient however, this has the potential to be a great service.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

xixian Z. 
Rating:
1.0

Very rude people who don't care about the customer at all. Spent over 20 minutes ringing the buzzer and calling just trying to get inside. They then sent me to another location to get my car hooked up even though they promised I could do it there. Ended up attaching it incorrectly. Poor communication, extremely disorganized and unprofessional.

Kat B. 
Rating:
3.0

Customer did not leave a comment.

Jorge A. 
No reviews have been submitted for this location.

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