Customer service was excellent. The 2 times I was there They were very professional and patient. Thank youElizabeth E. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Elmwood Park
U-Haul Truck Share 24/7© Location
Elmwood Park, NJ 07407
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Leonardo M. | First Impressions
Customer did not leave a comment.Delores F. | First Impressions
Earl the General Mgr. at the Saddle Brook, NJ Location did an excellent job. Great Customer Service.william p. | First Impressions
I am happy with service rendered by u haul. I will use them again and recommend to friends.ETTA B. | Overall Experience
Customer did not leave a comment.HOUDA M. | Overall Experience
At first I had a lot of issues with getting my storage facility because when I had originally reserved it, I showed up to the location where I had made the reservation and was told that they didn’t have any available rooms. After some wonderful help from 2 other locations I finally was able to get into the units thanks to Zahaya.NATALIA T. | Overall Experience
Customer did not leave a comment.MARCIAR W. | First Impressions
Customer did not leave a comment.Samy B. | First Impressions
Getting ahold of someone who could actually do their job was difficult the ENTIRE process. I wasn't charged for the box delivery until 3 days late, I had to call, and they already had my stuff and I had no contract. Additionally, nowhere on the website did it say the Ubox would be delivered ON A TRAILER, being pulled behind a box truck...the delivery person spent nearly 45 min trying to park the Ubox in my spot, and then it was difficult to use because it was raised, and overhung my spot. If the Ubox is going to be delivered on a trailer, that needs to be told to the customer because it changes the size of the footprint by several feet and raises the height for loading. There were issues charging my card for the transportation of the box from NJ to TX, I spent over 2 hours on the phone being told "they couldn't try to run my card again", even though the operator entered my information incorrectly. Then, 2 days later suddenly I had been charged (before I got to the hub 1 hour from my location). The location in McKinney Tx NEVER answers ANY of the THREE phone numbers I was given, and it kept rolling over to the national phone bank...which could not answer my questions, could not schedule delivery, could not fix my address etc. The scheduler in McKinney TX admitted to not only not understanding his job with the Ubox, but hating the process. The process is awful, so I don't blame him. The website is garbage for Ubox, with 4 or 5 different reservation numbers shown as "past" reservations...despite being applicable to my current Ubox. There was no way to access or update payment information online. There was no way to verify total cost online as TAX was not included or calculated and I ended up being charged more than expected...then when I called, the operator could not tell me whether there was tax for the shipping cost...that's something they should know because it would a couple hundred bucks. The ONLY good experience in a month of dealing with Ubox was with the delivery driver Inga from the McKinney location. She was on time, communicated well, and delivered the box WITH A FORKLIFT that made drop off and pick up a breeze. Overall, the system you have for Ubox is awful for both customers and employees. Every single person I talked to struggled with how it worked in "phases" and trying to get anything set up or fixed. This product is several years old now and you don't come close to competing with other companies such as Upack for professionalism, efficiency etc.Seana E.
Customer did not leave a comment.Genrietta S. | Overall Experience
Very nice and helpful Derrick manager in saddle brook and arron was tooIsabelino G. | Overall Experience
The overall experience was very pleasant and easy. We got a good value. The only issue we ran into was that we found droppings, probably from mice, on top of all of our boxes and furniture. Nothing was damaged, but it's not a nice thing to see. They were probably getting into the unit from the top which is big enough for them to fit. Aside from that, I did the move out process completely online, and it took a few days to close out. The system told me I'd be getting charged a late fee, but after a few conversations with customer service reps via chat, I was able to get it resolved. No major complaints aside from the droppings, but I understand that's probably due to the building being old. Everything else which could be kept clean was well maintained.Emanuel R. | Overall Experience
Customer did not leave a comment.tashema s. | First Impressions
The management needs a lesson in customer service. He never answers the phone or returns calls and when he was on the phone lied and said that he wasn’t the manager.julia m. | Overall Experience
Customer did not leave a comment.Abel M. | First Impressions
Customer did not leave a comment.tatiana G.
Customer did not leave a comment.Jennifer D. | Overall Experience
Customer did not leave a comment.Sally S. | Overall Experience
The reason I say poor you have a horrible rodent problem most of my stuff had mice dropping on it and in bags. The availability, secureness, and staff were great.Melanie C. | Overall Experience
The only difficulties I had was the checking in and checking out process, but once I mastered that, it was greatWarren T. | Overall Experience
They did not give us any furniture pads.Eleanor Q.
Unit was constantly filled with random garbage that was swept under the door. There were also rodents repeatedly defecating in my unit. I complained several times and nothing was ever done.CHRISTIAN C. | Overall Experience
U-boxes were delayed in arriving, bit this was not the locations fault as they were receiving conflicting information from uhaul customer service.Jonathan P.
The best place and I will always come back herediana b. | Overall Experience
We had a pleasant experience with customer service. The young man was very helpful and gave us all options for the different sizes storage bins. He was very patient and answered all questions.Regina M. | First Impressions
Excellent service thanksdaniel m. | First Impressions
Very hice AND so beautifull place.bryon A. | First Impressions
Liked backing into the space and the access of the carts to move our stuff into the unit.FRANCA C. | Overall Experience
The general manager Chris Munoz has a nasty attitude he is very disrespectful. He is not good for the front office. would never use this location again all because of Chris Munoz.JOY D. | Overall Experience
After being an hour late with a window of 11-3, our driver arrived an hour late with 1 of my 2 boxs. I had my movers there waiting which I got through UHAUL and the driver had to go and get the other UBOX which took 2 hrs! My movers time expired and they left by the time the next box arrived. I was livid. The driver also drove over my flowers which I warned him of and it happened any way. Your customer service is unknowledgeable and will I never use your company again and I will never recommend you.jennifer T.
Christopher is an asset to your company in more ways than one. Our experience was seamless because he was knowledgeable and thorough with the process. We also witnessed professionalism as he maintainThomas C. | First Impressions
I was concerned how hard it would be to load an inside unit .... and it turned out to be easy. My truck was parked inside and I had multiple carts to load and push back to my unit. Great experience.Paul H. | First Impressions
Service was excellent. Very clean and smelled good all the times. Bathrooms was by far the cleanest I have Seen in any public facility.GLINCE R. | Overall Experience
Customer did not leave a comment.WENDY R.
Was not happy finding mouse droppings in my unit when there was a rodent trap In unit. Saw cockroaches inside hallway while moving out. Think I should have gotten credit back for moving out early.robert c. | Overall Experience
I was very happy with the service. Delivery, loading and pick-up were excellent. My box arrived with everything in tact and thanks to Coty for drop off and return pick up. I would highly recommend U-Haul. Thank you for your service.Stella C.
goodmario d. | First Impressions
Nice employeesGERARD M. | Overall Experience
I received a bill for this unit even though I removed my items before my free month was up... I was sure to pass by UHAUL on route 46 in Saddlebrook after to make sure I returned the lock and key...Abdalla S. | Overall Experience
Great serviceAbdalla S. | First Impressions
Customer did not leave a comment.Andrea L.
There was mouse poop sll over my daughters drawer and all her cubes were ripped and chewed on. 3 other boxes had mouse poop as well. I had to throw away a large amount of my things!Cynthia Q. | Overall Experience
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.michael D.
After THEIR mistake entering which unit I was in, they locked me out of my unit. They then made me wait 24 HOURS TO KNOW IF MY THINGS WERE EVEN STILL THERE AND DELYED MY MOVE & LOST MY HELPERS! CRUEL!Duff N. | Overall Experience
Manager was very helpful and personableainsworth j. | Overall Experience
Great Facility and Awesome customer service. I will be definitely recommending my friends and family.Frances D. | Overall Experience
My items were removed from the storage space and sold at auction violating the settlment form I signed with them. I did not receive 24hrs to gather my items. My mothers items have been lost foorever.TABITHA P. | Overall Experience
The absurdly loud alarms for the garage door and on the individual units is totally over the top and painful. That should be addressed and lessened to not damage people's hearing.Duff N. | Reservation
Ms. Felicia the store manager went Above and Beyond to provide me with Excellent customer service. She made sure I got what I needed and personally expedited everything. I have never experienced Excellent service like this one provided by Ms. Felicia and one of her employees as well!! I am very satisfied. Thank you!Wendy M.
Was very effective and excellent serviceDomingo R. | Overall Experience
i left this place on time but you charged me late fee what’s going on?yusuf d. | Overall Experience
I dropped the truck on time and placed the key in a drop box and apparently nobody has access to the Dropbox except the manager who was on vaca for a week...so I had to wait a week to close out and then argue with them about when the truck was dropped ..even after speaking with them on a daily basis...crazyJames P.
Customer did not leave a comment.Kyeongheui K.
Initially I had a bad experience with the request and delivery of my boxes. It took 3 days to schedule and I did not receive my boxes until 9/15/2017 although I requested them to be delivered 9/12/2017. I was charged an extra storage charge for one of my boxes that required storage even though it was already paid. Chris Munoz was awesome resolving this issue for me and handled everything professionally. I wish the rest of the UHaul Staff was as helpful to me. Leo at the same location was excellent renting me a storage unit and answering my questions. THANK YOU. I would suggest you automate the UBox Service to allow customers to make requests and confirm scheduling. Your current method is very inefficient however, this has the potential to be a great service.Karl B.
Customer did not leave a comment.xixian Z.
Very rude people who don't care about the customer at all. Spent over 20 minutes ringing the buzzer and calling just trying to get inside. They then sent me to another location to get my car hooked up even though they promised I could do it there. Ended up attaching it incorrectly. Poor communication, extremely disorganized and unprofessional.Kat B.
Customer did not leave a comment.Jorge A.