Customer Reviews for U-Haul Moving & Storage of Evanston

8,955 reviews

2125 Dempster St   Evanston, IL 60201
(Btwn Dodge & Mccormick)

(847) 864-8877

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(847) 864-8877

2125 Dempster St
Evanston, IL 60201
(Btwn Dodge & Mccormick)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Clean the equipment.

ANDREW P. 
Rating:
5.0

Ty very much could not and don't use any other storage facility but u haul or truck when moving

Lordine K.  |  Overall Experience 
Rating:
5.0

All went well except when we returned the truck the mileage logged at check in was incorrect. Mr. Donald Jackson corrected this UHaul error in a pleasant and timely manner. Thank you Mr. Jackson!

William F. 
Rating:
5.0

If a Client request a Truck Rental, and it's in the compound, the agent behind the dest should Pre-Ready the Truck and equipments ordered to that truck so when the Client(renter) comes in ,All they would have to do is pay for Rental and it will cut down on wait time for all renters. These are on all reservation trucks by phone. Just A Business sence.

CAROL D. 
Rating:
5.0

Good overall customer service at Evanston location.

LAURENCE P. 
Rating:
5.0

Responsables de su trabajo

TOMAS O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jiaxuan Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

On the plus side, the staff was friendly and attentive; on the bad side, when the return of the vehicle was a total failure on their part; I was told to go into a lane with a sign that said "return equipment;: the lane was not moving, so I got out, found the two trucks ahead of me had no drivers; they were just parked; then I found someone in a bay to complain to; he was just doing cleanup, but I couldn't understand his English; had to go back into the office-makes no sense.

SAUL A. 
Rating:
5.0

Keep up the good work…

Santiago D. 
Rating:
5.0

Employees were very helpful

NORKEYTA W.  |  Overall Experience 
Rating:
1.0

Very rude! They can be a little nicer next time

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

SILVIA M. 
Rating:
5.0

They were very helpful in helping me locate another location to repair my light harness.

LEO S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Picking up and dropping off the van we reserved was very quick and easy....in and out in both instances. The van itself was pretty clean, and we had no technical problems with it. All in all, we had a great experience!

Roman S. 
Rating:
5.0

Customer did not leave a comment.

Veronica P. 
Rating:
4.0

Remove ice from windshield, back door, and padlock.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Cara F. 
Rating:
5.0

n/a

Kilmer B. 
Rating:
5.0

Customer did not leave a comment.

ESTHER U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

MARICELA A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

The team was friendly, professional and very helpful. the online reservation process was easy and my check-out and -in was seamless.

Kellan D. 
Rating:
4.0

Customer did not leave a comment.

Ethan J. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Awesome group of guys working there. Very professional and helpful

MILAN P. 
Rating:
1.0

The customer service sucked, I had an incident with an employee named Montell at the Evanston Il location. He was very unprofessional and rude.

CHAROD T. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY J. 
Rating:
5.0

U-Haul charged me for an extra day trailer was to be returned on the 30th and I returned it on the The 29th it was charged a $29 fee I had to call the Evanston location to get it taken care of

GREGORY S. 
Rating:
5.0

One of the best experiences i have had!

SARA M. 
Rating:
5.0

Customer did not leave a comment.

Minao S. 
Rating:
4.0

Most difficult experience was taking pics of car. There is probably a phone camera restriction. My husbands phone was able to take the pics, so we used his phone.

Connie D. 
Rating:
5.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

When we placed order on line we were asked if we wanted a dozen blankets for a $12 fee, and said yes. I just asumed they would be thin disposable blankets at that price. No mention was made they were rentals, and need to be returned with the vehicle. Same on pickup... no mention at all we needed to return the 12 blankets. So on return, we were charged $50, as the blankets were not in the vehicle. You need to make it very clear that these blankets are a rental, and that there will be a fee if not returned. The $50 fee was automatically charged to our CC. The fee was fair price, just not informed in advance.

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

PHILIP V. 
Rating:
4.0

Customer did not leave a comment.

LEWIS B. 
Rating:
5.0

The facility is Outstanding. I've rented trucks and trailer several times and never had any issues. The employees are very professional. I have rental storage at competitor facility and I have been thinking about switching my storage rental to this U-Haul facility because of how well I'm treated when I rent vehicles. Thanks

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

Zui T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Nothing y'all a 💯

KEMOY D. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
Rating:
5.0

Gerat service!!

CARL Y. 
Rating:
5.0

All the staff are so kind and helpful. I have been there several times prior to renting the truck to buy boxes and supplies. Great guys! Great customer service!!!

ANNMARIE C. 
Rating:
4.0

Customer did not leave a comment.

SUZANNE I. 
Rating:
5.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

Service and Staff were excellent!

Scott C. 
Rating:
5.0

Explain things carefully. Don't be in a hurry. Be nicer to the customers

JOSE FRANCISCO L. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
3.0

Faster service will be great

RAUL M. 
Rating:
5.0

Customer did not leave a comment.

MAXIMILIANO P. 
Rating:
3.0

Wear a good damned mask in the office. Will not go there again. Also drop the attitude

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL H. 
Rating:
5.0

You folks are great!

Larry L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Very nice. Very helpful. Great location.

David W. 
Rating:
5.0

I rent a lot from this location and have always found the people there to be easy to get along with and helpful. Bravo!

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

Sein M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anastasiya S. 
Rating:
5.0

Put a sign where customers can park.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
3.0

The front window was filthy on the inside. I had to stop at home and get window cleaner so I could see clearly.

MICHAEL M. 
Rating:
5.0

Excellent customer service

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Melanie V. 
Rating:
5.0

Customer did not leave a comment.

RAI D. 
Rating:
4.0

Customer did not leave a comment.

Marlene N.  |  Overall Experience 
Rating:
5.0

A bit far from downtown Chicago

Kurt F. 
Rating:
5.0

Great placem

Sandra W.  |  Overall Experience 
Rating:
5.0

Customer service was great. Rental instructions were simple, easy to understand. Check out was a breeze. Definitely would come back to this location if the need arises.

SARITA D. 
Rating:
4.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Helpful friendly staff. I had to make a change with the storage unit after seeing it and staff was very helpful and changing it right away. Also my key card wasn’t working after the change, so they were very helpful and polite in helping me with my access card.

ALEXANDER B.  |  First Impressions 
Rating:
5.0

N/A

ANDREW K. 
Rating:
5.0

Nice guy with a cool U Haul scarf!

Ty D. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM W. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

MARGO J. 
Rating:
5.0

Nothing van nice save gat everything is perfect thanks for the business

JOSE V. 
Rating:
5.0

Nothing comes to mind. Thanks!

GEOFFREY C. 
Rating:
4.0

Overall good, cargo van seemed well maintained, but was not clean. Return check-in was slow. Instructions called for me to remain in the vehicle until someone arrived. Waited for appx 5 min and no one came, so I went inside to find someone. This will remain my "go-to" U-Haul location.

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

MARTIN W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
3.0

Truck was clean, but was given with no gas and 10 miles to empty. Guests should return trucks with full tanks just like when they receive the truck. But getting a truck with no gas is frustrating for someone who already has a busy day ahead of them. Not filling the gas is lazy on the part of the location staff.

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
3.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Really the guys on duty were great! Easy breeze!

OLIVIA A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Julio D. 
Rating:
5.0

Customer did not leave a comment.

EFTI T. 
Rating:
1.0

Over charge me one day i talk to someone and still waiting for my refund no luck yet

JOSE A. 
Rating:
4.0

Customer did not leave a comment.

GREGG D. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

victor D. 
Rating:
5.0

Customer did not leave a comment.

Douglas O. 
Rating:
4.0

The check engine light was on,the truck was dragging like it has a transmission problem..

DESMOND S. 
Rating:
4.0

I thought everyone did a good job. I was pleased with the service. The locations should offer wifi if you are going to ask for walk through on my phone. I was short on data this month and the process took a long time.

lisa P. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Not much really. I forgot to ask about the exact process when returning the truck, and it wasn't covered at checkout as to whether I need to wait outside in truck for attendant or park and go inside to desk. It's the former. Otherwise, pretty flawless and very friendly.

PAUL I. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Everything was perfect, I can't say enough good things about the service on the phone and at the location. Thank you Ann Rainey

GARY D. 
Rating:
5.0

Customer did not leave a comment.

TROY ANGELO C. 
Rating:
3.0

It was my first time renting and driving a truck from here, and one of the employees was not nice at all when I asked about something or unsure about the return location. It's not like I asked a million questions; I literally asked 2.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Definitely would recommend a little later access to the units

NORKEYTA W.  |  First Impressions 
Rating:
5.0

Would not have chosen any other company.

Lordine K.  |  First Impressions 
Rating:
5.0

Great storage facility, excelpent location, helpful staff!

Susan M.  |  Overall Experience 
Rating:
5.0

I'm Still A Good Experience, N Have 1 Other Space There.

Nikki D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana L.  |  First Impressions 
Rating:
5.0

Extraordinary thoughtful staff helped me consistently whether for renting a truck or renting storage space. I was blessed by their patience as well as expertise!

KIM W.  |  First Impressions 
Rating:
5.0

Thank you

Omer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELE S.  |  First Impressions 
Rating:
5.0

Both employees I dealt with was extremely helpful & friendly.

Olga R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD G.  |  First Impressions 
Rating:
5.0

Thanks so much.

Nikki D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erykah N.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jennifer L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Peter G.  |  First Impressions 
Rating:
5.0

Very kind staff which was much appreiated because the UHAUL for Fresno, CA and the 800 number were not too helpful. Great end to a terrible experience since the time of my booking. I appreciate the Evanston staff!

Alexandra C.  |  First Impressions 
Rating:
5.0

Easy unloading in the dock. Elevator worked and held 3 carts at a time. Carts were nice. Easy to work and finished rather quickly.

James-Grant R.  |  First Impressions 
Rating:
5.0

Great service!

Linda M.  |  First Impressions 
Rating:
4.0

Great Customer Service

Barbara M.  |  First Impressions 
Rating:
5.0

Easy to do, nice facility.

Sara G.  |  First Impressions 
No reviews have been submitted for this location.

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