Wilfred N. on 9/30/2016
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I don't have no plm with them
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Nancy F. on 9/30/2016
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This is a very busy location but staff were nice, helpful, respectful. The truck was easy to drive and worked well for my son's move. Thank you.
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Peggy W. on 9/29/2016
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I rented the truck remotely to help my sister in Chicago move (I'm in CA). When I called to confirm, the lady I talked to give me some bad information on how to pay for the rental. Although they had my credit card, she said I had to be there in person (impossible since I'm 2500 miles away) and that my only other option was to purchase a gift card and get that to the moving helpers who picked up the truck. Completely WRONG information that sent me on a wild goose chase. When the moving helpers picked up the truck, UHAUL was able to process everything on the credit card I had given then.
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Holly W. on 9/29/2016
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Staff training on how to use the computer system as well as general customer service practices would help this location.
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STEPHEN L. on 9/29/2016
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Very little of the information I included in my reservation was at the facility when I arrived. Why bother filling out these forms if they aren't used??????
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Greg M. on 9/28/2016
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Friendly staff, will return.
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Carey H. on 9/28/2016
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Van was ready to go! Great and fast in and out service for pick up and return!
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kevin f. on 9/28/2016
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just did not know the return date had to show them my paper work so not to be charged for another day
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SHARON V. on 9/27/2016
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A few more customer parking spaces would be nice.
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Kyle S. on 9/26/2016
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Drove 250 miles to find out they moved my reserved truck to a location 50 miles farther away. Had to take a smaller truck as we were short on time. Had to make two trips, and went over mileage. TERRIBLE experience.
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Tim O. on 9/26/2016
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Anthony Brown was extremely helpful with the pick-up, drop-off and the whole process. The same for GM Christina Santiago when i set up the reservation. MOving sucks, but this location helped make it a little easier.
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Magdalena C. on 9/24/2016
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I reserved a truck and car tow dolly online and it was not clear that the original reservation was going to make me go to two locations.a customer service rep on the phone was able to change it to one but it was a longer than needed adventure. But everyone was super helpful and nice!
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dan l. on 9/22/2016
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Donuts
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Sarah M. on 9/20/2016
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They tried to charge me a late fee for not being late! Rude and ridiculous!
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SHARON V. on 9/19/2016
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I am a weekly renter of uhaul trucks & vans.This past weekend I rented a cargo van, to my suprise I received a call at 10am Monday morning asking if I had returned the van yet.
I had returned the van the previous day and put the key in the drop box.They confused me with someone else who had locked the keys in the truck.
I suppose this is why they overlooked the van that I had returned..
I had to leave work to find out what was going on and why this happened to me for and for no apparent reason.This was an inconvenience to me and I felt a bit insulted. I hope this does not happen again, I don't think I deserve this type of treatment..does customer loyalty mean nothing anymore?
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VINCENT C. on 9/19/2016
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The U-Haul in Evanston's staff was friendly, polite and very knowledgeable. They are the true definition of customer service.
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Jason S. on 9/19/2016
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customer service and speed are both lacking. only thing positive was the cleanliness of the van.
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Joseph A. on 9/18/2016
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Although this was the return site I requested, I was directed to another site in Evanston on Howard street for my Snnday equipment return. I called before I left Delaware to get this corrected since the Dempster location was near my home. Customer service was completely unhelpful. As it turns out I drove to the contract site only to discover that they were closed on Sunday and had no spaces available for a return. I then had to insist with customer service to get it switched. The resultant 1 hour detour was completely avoidable.
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Christopher G. on 9/18/2016
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Check-in for the rental truck return was a bit understaffed and there was some miscommunication around our return time and a late fee. Overall, however, the experience was positive.
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Cella W. on 9/17/2016
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I liked that the associates were all nice and generally friendly, but I would appreciate it if you could reduce waiting time.
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david b. on 9/17/2016
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Todd was great. He was very helpful and made the rental stress free.
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Deidra E. on 9/17/2016
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Parking for customer's cars is minimal and difficult to access from the street. Lot is very crowded and not laid out well. Front desk should have more than one person to handle phones, customers, etc. Staff was courteous and knowledgeable.
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Mohammad S. on 9/16/2016
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The whole entrance was blocked off by trucks, and there was anole parking spots. Had to find a way to get in. Took me 1 hour. Not a good drop off, it is big, but not good after hours.
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DANA P. on 9/16/2016
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More customer service reps. The line was very long, and some people waited for an hour!
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Jacques R. on 9/16/2016
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Staff was very helpful and as a customer, i truly appreciate that!! Great job!! Mr. Rivera
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