Everyone was super nice and accommodating
Michelle j. | Overall ExperienceSelf Storage Units in Evanston, IL, 60201
U-Haul Moving & Storage of Evanston
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Of all the storage facilities in Evanston, U-Haul is number one, not least of which because they also have trucks on site ready to rent. The facility is clean,, secure and well maintained. They also have PLENTY of moving carts available (unlike other facilities I won’t name). The only drawback is lack of parking. I don’t have a car so that’s not an issue — BUT — if you rent a truck and you’re planning on meeting movers or helpers, you should be forewarned that you cannot park on Dempster or on the side street adjacent to U-Haul — so time your meetups accordingly or be prepared to park around the corner on Greenwood and wait. It would help if they had a few designated parking spots available.
Audrey H. | Overall ExperienceOne guy was consistently helpful and outstanding; he is older than the rest of the team and they should learn how to behave from his example. The younger team members are consistently rude and go out of their way to avoid all human contact, especially with the customers. The storage spaces are fine but the people are awful with one exception as above
Molly M. | Overall ExperienceNice customer service
TYROAM M. | First ImpressionsStaff was professional friendly and knowledgeable made the process easy
Victor G. | First ImpressionsI would not recommend this facility. The unit itself was fine, though it was very inconvenient to go up and down a flight of stairs while hauling heavy items. There is no parking in the lot, and staff were rude about us parking temporarily to check in. My partner and I had rented a truck to move the items out of my unit. We were unable to e-check in for our rental and had to go in to the office. Staff were more concerned with personal phone calls and conversations than trying to check in guests. The truck we were given had broken glass, a straight razor blade and various nails and screws in the back and on the ramp. The parking lot was littered with similar items and smelled strongly of vomit while picking up our truck. The mobile check out process for the actual unit was easy and convenient.
Emily G. | Overall ExperienceCustomer service has been the best service in the state of Illinois for the last yr of my service.
alex h. | First ImpressionsStaff was outstanding! Professional, kind, patient and considerate.
Mary Ann C. | Overall ExperienceIt has been a terrific experience! Staff were very helpful and accommodating.
Gretchen W. | First ImpressionsEverything- from setting up an account, storing items for the summer, moving items out, and canceling service - was easy! I encountered no issues except for limited parking which was expected since the facility is in a city.
Trina D. | Overall ExperienceStaff is always friendly and helpful. I use U-haul regularly in many different states, and this U-haul has great staff!
Steve S. | Overall ExperienceThe staff was completely helpful at all times
Janice P. | Overall ExperienceThe staff was impeccable. I had a couple minor issues like, I reserved the wrong size room . I was instantly accommodated with a larger size room. The gas gage was not accurate and I brought it to there attention. I was worried that I would be doubted and second guessed. It immediately acknowledged a d taken care of. I was almost disappointed because I had my argument prepared just in case. Wasn't necessary. They made it right instantly. It showed me that they care about their customers and their jobs. ALL OF THEM! I give my experience, 11 out of 10 stars. Now it's up you to give a raise. Lol thank you
Michael L. | First ImpressionsGot help right away and whole process was smooth. Love it
Alam M. | Overall ExperienceStaff are friendly and helpful! Availability is variable and the national UHaul system will sometimes oversell units/trucks, which is out of staff's control but really frustrating for customers
William W. | Overall ExperienceThe staff is outstanding. Kind, patient, knowledgeable, professional. Every single staff person is amazing. Special kudos to Martel,, JD, and Rachel.
Mary Ann C. | First Impressions