Would be nice to have the trucks cleaned better and give better directions to the drop off keyboxes, quite the treasure hunt looking for it.Dawn R.
Trailer Rental & Towing in Evanston, IL at U-Haul Moving & Storage of Evanston
Evanston, IL 60201
(Btwn Dodge & Mccormick)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat-Sun: 7 am - 7 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Evanston, IL 60201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Employee was nice.CHRISTOPHER W.
Like this location Crew who work there are good, thank you guys!KATHERINE S.
Very professional!!!!!!Tom P.
Rental was quick, painless, and flawless. Great service.ROBERT E.
The van smelled really badly - not sure if it was a previous users items...warning alerts for open rear door were confusing. I was forced to stop several times to check that doors were locked / shutJOSEPH Z.
Charge $20 service fee for returning after hours. Absolute theft as this was never mentioned anywhereEZEKIEL J.
Roofing materials, mainly nails, left in 12' trailer by prior user. Clean out trash. Personnel were great, every one. I like them all and come back to this location because of them.CHARLES B.
Make sure the inside cab is wiped down and no tissues or crumbs from previous renter is left behind, especially during covid but excellent customer serviceShirley S.
Customer service over the phone was very professional and handled what I needed. Truck was in perfect condition and the whole experience was extremely convenientFrank J.
Nothing really, the guy that help me when I got there was very friendly and efficientMauro V.
The only issue I had with the whole rental experience took place when I returned the truck after hours; the myuhaul.com website was down. I parked the truck in the uhaul padoing lot and dropped off the key in the keybox and went home to try the return remotely using the Wi-Fi. The website loaded successfully but there is a point where it asked to scan the location barcode located at the entrance door of the store, which I didn't know I needed for the return. I ended up sending an email with the picture of the gas mileage and gas tank, but it would have been a lot easier if the location barcode was posted in the website and/or facebook page.Ivan H.
The charge for gas wasn't cool. What they put in the paper for the beginning amount was incorrect and what actually was in there werent the same. When I brought it to their attention after the fact, they said I should have filled out everything in the text before I left the premises. I didn't know there was a text. There was no instruction in that way. Idk if I was charged for the torn blanket or not,because I didn't get a receipt before leaving, but the blanket was torn when we got it. I should have been able to review an itemized receipt before accepting a verbal quote at the end. This wasn't professional and I still don't know how they came to the end quote. I didn't argue with the guy at the end as it was clear that he wasn't budging and was not empathetic. He was also not giving me any papers so what could I really do but say ok?KRISTIN G.
The mileage went up one mile literally as I turned out of the lot so that felt like a cheap extra dollar! The lock was also frozen to get into the cargo hold to get the keys in the morning so that was hard to open. Also the truck was basically blocked into a area of the lot so it was hard to maneuver out and just costly for gas and mileage. But the vehicle did the job, no real complaints.Jordan O.
The guy who received the cars and sign off, is a pain in the rear. His service is pathetic and totally unprofessional. The clerks from inside are the best ever.Nick U.
I dropped of the trailer and the attendant told me that they would send the receipt by email. No problems expected. When I received the email, there was an addition fee of $15 for cleaning. There was no cleaning needed. The back of the trailer only had the furniture pads that were rented. Don't trust this place. If you rent, stay until you receive the receipt.MICHAEL M.
It may be increased staff at busy times to reduce the wait. But this is a great place to rent a truck or a storage spaceJeffrey K.
Would recommend establishing a loyalty program. I have been using uhaul auto transporters for years and it would be nice to get a free rental or discount after so many rentals.GENARO F.
I think you are at the top of the game nowCLAYTON R.
I just rented a pickup truck for the first time in a year because of Covid. I had a nearby business, for many years I used to rent trucks from this location, Adam and Dave were two of the best guys ever. They both consistently went above and beyond to make renting trucks a painless thing. The best.jeffery H.
Good customer service at front desk and easy return.CLIFTON T.
Smooth in every way.TRICIA T.
the staff went out of their way to not speak with or engage with me at all, they prefer to let the phone go to the main, national number. i'll never use this store again.GEORGE D.
Terrible customer service. Signed in ahead of time and when the credit card system was down took 45 minutes to get a van and the lady helping was eating McDonalds and asking customers to take out cash or come back later. Embarrasing.Bruce S.