Customer Reviews for U-Haul Moving & Storage of Evanston

Rating:

2.0

The drop-off line was set up poorly so that the line was about to go into the street. In addition, the key drop box location was very unclear and it took quite some time to find it (the photo

Rating:

5.0

Trailer looked brand new. Couldn't be happier!

Rating:

3.0

I was charged $210 but my receipt says $96 when will I receive refund?

Rating:

2.0

There was no dolly in the back and I informed the young lady at the desk. She said she would make sure she takes the charge off. When I went to return it after hours I was still charged for it. There were also no clear instructions on the key drop box. We had to call customer service to try and locate. This should have been mentioned upon pick up.

Rating:

5.0

Staff was very helpful. Thank you!

Rating:

3.0

everything is perfect but truck is making so much sound so next time please give me new van becouse i m your regular customer

Rating:

5.0

Not much considering the use of the equipment. Overall I was satisfied

Rating:

5.0

Keep up the good work.

Rating:

2.0

They just seemed very annoyed.

Rating:

3.0

Windshield was dirty and hard to see out of. Inside of vehicle was also in need of a cleaning.

Rating:

5.0

I had a hard time getting in I slide my card and they asked for a access code I do not have a access code how do I get in? After I slide my card

Rating:

5.0

The two gentlemen working here were so nice and professional

Rating:

5.0

We needed space for summer storage of our NU student’s stuff. Easy to reserve, fairly priced, clean units, and online billing was easy. See you in Summer 2023!!

Rating:

5.0

Everything about my experience at this location was amazing! I highly recommend them. My only feedback is for uhal in general: Your driver's seat doesn't move far enough forward for those of us with short legs!

Rating:

5.0

Nothing; they are a friendly and knowledgeable staff

Rating:

2.0

The person who checked me out was not very nice. The uhaul was in rough condition, with paint peeling on the outside and a huge crack in the windshield. It also STANK, like urine and who knows what else - made for an unpleasant 14 hour journey. There were nails spilled in the back of the truck too. Just a generally not so great experience.

Rating:

3.0

Nothing against the location but I had to drive over an hour each way to pick up a one-way trailer. Nearly two and a half hours round trip in addition to my already 10 hour drive is ridiculous. Hire someone to transfer equipment between locations a day or two before scheduled pick up or over some sort of discount for the inconvenience. I understand having a to go a town to two away but over an hour is just too much.

Rating:

4.0

Online check in/pick up didn't work properly

Rating:

5.0

This was absolutely so easy. Placed reservation online came in, no line waiting, truck was ready to go.

Rating:

5.0

Everything is good

Rating:

5.0

Rachel was very nice and helpful. She made sure the zip tye was on the dolly before I left. Had she not caught this I would have had to pay for the dolly I didn't use. I appreciate this type of honesty in this age of corporate greed and dishonesty.

Rating:

4.0

The staff I interacted with were all knowledgeable and professional.

Rating:

5.0

yard was very crowded with returning vehicles, but they were able to accept the truck instead of diverting us. great relief.

Rating:

5.0

lizzy was helpful and accommodating to our needs. the morton grove and evanston location communicated well; there were no hiccups with the service.

Rating:

1.0

15 minutes before my pick up appointment I called the customer service and I told them I will be late a little bit they told me the car already with mesince morning and I was like no that's not true when I went there I spoke with someone from the Store he told me yes the car you have it and I was like Noway that's not true and my appointment at 2 PM and then they found out they gave it to somebody else under my last name which is bullshit after 45 minutes waiting no one knows what's this to do I I had a lot of things to do for my moving makes me late one hour

Rating:

5.0

Super easy

Rating:

2.0

The terms were not made clear enough. I did not understand till later I had the vehicle for a whole day and the only additional charge was per mile. The clerk talked too fast and engaged in too much joking around with his co-workers.

Rating:

3.0

Checking out the van was very slow. There were two people in front of us and it took about a half hour to get in and out of the store. Once through that line, it took another 15 minutes to find the van--it wasn't where we were told it was--and get the blankets we ordered. Staff were dysfunctional; they didn't have a clear and shared understanding of where equipment was. There was no sense of urgency to help us. The experience overall was confusing and slow. The van exterior was dirty when we picked it up. The checkout app was a pain to use. I tried to go back to a prior screen because I missed where to enter the existence of a scratch, and the app hung up, so I wasn't able to enter the scratch properly. I opted to move forward rather than getting help because I knew it would take too long to get help from a person. When we brought the van back, checking it in was easy with the staff who were there to greet us.

Rating:

5.0

I had checked in on the app but then contacted the check-in person by phone and she was very pleasant and helpful.

Rating:

5.0

Very nice and good at their jobs!

Rating:

1.0

I rent the size 15 truck for 10 miles and I used it for 12 miles and return the truck they charged me at the pick up location $59.85 I refilled a gas $22.41 and use just 2 mile Extra and they take $28.93 more for 2 miles extra. At the pick up spot the gas that they show on the lease wasn't the right cash that on the truck plus driver side doors the black strip tape from inside what is dragging out front bumper at the lower it's crack and I pick up the truck at the day time it wasn't dark yet so I do not need to turn on the truck headlight the signal was working without turning on the headlight As soon as it becomes dark outside then I had to turn on the headlight everything working normal except for the right time signal wasn't working at all I was having a very difficult time since the right side signal doesn't work

Rating:

1.0

The Elevator has been broken in the self storage For months, and every time I ask about when it will be fixed the staff have no answers. The lack of attention to fixing broken infrastructure has cost me personally 150 dollars and who know how much to other renters. fix this asap or I'm never using uhaul again and won't recommend it to anyone

Rating:

4.0

I was disappointed when I went to claim the free 30 day storage offer, only to find out that I had to purchase a $12 lock that I did not need and a $20 insurance policy that I did not want. Otherwise, it was a good experience.

Rating:

4.0

Price could have been cheaper as I feel I overpaid vs. comparable unit storage services in my area

Rating:

4.0

Easy quick dropoff

Rating:

5.0

,i think i can not add any comments because you give the full services and I'm satisfied about your services…and you has a good employee too!

Rating:

5.0

The van was a bit beat up but served its purpose employees here are so pleasant professional and accommodating Thank You guys

Rating:

5.0

Outstanding customer service; very friendly and helpful staff.

Rating:

5.0

I was completely blown away with how helpful everyone was and how seamless the process of renting and returning. Thank you for making a rough day so much smoother.

Rating:

5.0

Nice and efficient people

Rating:

2.0

The truck was in excellent condition. After driving to the loading location (only 2.1 miles), I noticed that the fuel gauge showed 3/4 full. The contract stated the tank was full, so I called U-Haul in Evanston to correct it, but I could not get anyone on the phone for 40 minutes. They just put me on hold time after time and never picked up. Finally I got through to Lily at the Evanston, Illinois U-Haul store. Lily insisted she "could not correct the contract because an hour had passed." I noted the long wait and bieing put on hold. She acknowledged it, but did not much care. "It's the end of the month," she told me, as though that explained it perfectly, and continued to refuse to correct the problem because "an hour had passed." She did not care that I offered to send a photo of the gas gauge at 3/4 and of the mileage at 2.1 miles. She did not care that I rent regularly from U-Haul. Lily could not have cared less, but she did finally give me her manager's number (Martel). After two calls to reach Martel, he asked that I send the pictures and then fixed the issue promptly. Martel handled the issue properly and he should continue to be employed by your organization.

Rating:

4.0

The manager/owner Martel is a wonderful person very helpful and deserves a 5 star rating of his own. Most of the staff is responsive and helpful too.

Rating:

5.0

Great service! Quick and easy pick up and drop off! Decently priced!

Rating:

1.0

The elevator was broken for over a week and we were not notified. I flew in that morning to learn this info. After a call to corporate, the manager made things right.

Rating:

5.0

Great service

Rating:

4.0

more staffing at super busy times. Regardless, the staff at 2125 Dempster were excellent, supportive, knowledgable and professional. Good job all!

Rating:

5.0

Nothing to note, everything when smoothly and quickly!

Rating:

5.0

The staff at Evanston location were very helpful and picking up the rental truck was very easy & pleasant Also retuning the truck was very convenient I would come back here again

Rating:

1.0

Rude and irresponsible staffs.

Rating:

5.0

Overall, my experience was highly satisfied. I reserved online. I rented in less than 10 minutes. All was as advertised. Great!

Rating:

5.0

Everyone was friendly and helpful. Wished I could have made desired changes to my order. Instead I was on hold with Uhaul for 45 minutes 4 times (disconnected at 45-50 minutes every time)!

Rating:

5.0

I was very pleased

Rating:

1.0

The truck is on its last leg, very dangerous to drive with a very loose steering wheel. I got charged an extra $81 and change for gas that I didn't use or returned the truck as when I picked it up (have pictures). I was misled or not informed of the drop off instructions. It's a shame that I have to pay extra when I didn't have to, I got ripped off at that location.

Rating:

4.0

I had an incident with one of your employees. I came to start unloading my storage unit and there are supposed to be 4 parking spaces available for paying customers, but those spaces were filled with trucks. I started to park on the opposite side and was told under no circumstance could I park there. When I questioned it I was told that I would have to park on the street. I'm partially handicapped I this was totally wrong. As a paying customer there always should be parking on the lot by the storage facility.

Rating:

4.0

Even though the U-Haul that we intended to rent was not there, the service representative allowed us to rent a larger U-Haul for the same price. While my experience with the overall U-Haul organization was not good, the individual employees in Evanston were very helpful.

Rating:

5.0

I absolutely love this location! Employees make the entire experience easy and hospitable. I've used this location a few times. So patient and kind. Some moves are happy and some not so much- I've experienced both. Your employees at this location are to be commended for their excellent service and demeanor. Thank you Evanston/Dempster location!

Rating:

5.0

Service was great

Rating:

5.0

The best Uhaul location I've dealt with. Storage was clean and pest-free, staff was kind and friendly, and even when I had trouble with after-hours access, their GM called back quickly and helped.

Rating:

3.0

Parking is a mess at this location. I tried to find parking and was told, in an unfriendly way, that my truck would be towed. It would be more helpful to recommend a place to park than threaten a tow

Rating:

2.0

The unit was very humid and upon retrieval of items, found mold on some furniture pieces and water marks on mattress on box spring.

Rating:

5.0

Meeting Tyler was the best experience a customer can have,He went out of his way to explain things and took his time to even walk me to my storage # I have rented others but never had the experience I had at U Haul because of Tyler Thank you Tyler for taking your time out to help me Jill Swiech

Rating:

4.0

The heat - good lord, the heat. It was suffocating in the facility. Otherwise, amazing service.

Rating:

5.0

Had a locker at this location for about 18 years, never had any problems.

Rating:

5.0

The staff was very helpful from the maintenance service (older gentleman) department, the car hatch hookup gentleman so patiently nice, Dj at the service desk so many other people I did not get all the names, overall professional and people friendly. Thank you

Rating:

5.0

Great team!

Rating:

1.0

Computer was down

Rating:

5.0

Helpful service by Martel and storage unit was spotless.

Rating:

5.0

The staff was very professional and helpful . My first time using a storage unit..

Rating:

1.0

Terrible experience

Rating:

5.0

This is my third time renting a unit through your facility, and the staff is always wonderful. I would not hesitate to come back again and again.

Rating:

5.0

Easy to get in and great service

Rating:

5.0

Mr. DJ was very nice & helpful with picking my storage space , I appreciated that so much it was very helpful plus he demonstrated the sizes .

Rating:

5.0

Ty very much could not and don't use any other storage facility but u haul or truck when moving

Rating:

5.0

Responsables de su trabajo

Rating:

5.0

Employees were very helpful

Rating:

5.0

Great placem

Rating:

5.0

Helpful friendly staff. I had to make a change with the storage unit after seeing it and staff was very helpful and changing it right away. Also my key card wasn’t working after the change, so they were very helpful and polite in helping me with my access card.

Rating:

5.0

Definitely would recommend a little later access to the units

Rating:

5.0

Would not have chosen any other company.

Rating:

5.0

Great storage facility, excelpent location, helpful staff!

Rating:

5.0

I'm Still A Good Experience, N Have 1 Other Space There.

Rating:

4.0

Thanks to Becky Rodriguez for working with me at a so difficult time helping me so I was able to keep me a storage unit and the supervisor at Evanston uhaul helping me find a smaller unit. Thank you Diana Logan 847-997-9969 email dianamartin168@yahoo.com

Rating:

2.0

The staff was helpful. It would be better to have more and/or larger trash cans around. However, when I first got to my location, there a man, half dressed, passed out in the unit near the one I would soon use. That was pretty scary. Glad he's alive, so I wouldn't say I felt safe.

Rating:

5.0

Extraordinary thoughtful staff helped me consistently whether for renting a truck or renting storage space. I was blessed by their patience as well as expertise!

Rating:

4.0

Useful and exactly what I needed for the summer

Rating:

5.0

Thank you

Rating:

3.0

I gave an average rating because when I first rented I thought it automatically came with insurance not knowing. There was a disaster and I lost a lot. Lesson learned. After getting over that, and no other choice for the remainder of my items things went smooth and the storage facility turned out to be one of the best places to have my things at. However, beware! Never get a unit without insurance. I lost valuables without any compensation. Purchase Insurance!!!!

Rating:

5.0

I had a slight issue with billing but all’s well that ends well. The crew on dempster are excellent!

Rating:

5.0

Staff was very fast and awesome with being very helpful

Rating:

5.0

That was the most efficient and prompt rental of a storage unit. The price was good and the facility was clean.

Rating:

5.0

Both employees I dealt with was extremely helpful & friendly.

Rating:

5.0

Thanks so much.

Rating:

5.0

I didn’t catch the name of the person that helped me but in he was just terrific! His name was Jorge Morales and his smile was infectious.

Rating:

5.0

DJ and the team at Evanston location were friendly professional.

Rating:

5.0

Parking at the loading area could be a little close for comfort when other rental equipment was present

Rating:

1.0

One of the worst experiences i have had, the staff member with braids i forgot his name always in a rush, gave a size of storage room that was supposed to be bigger and struggled alot to fit all my belongings

Rating:

4.0

The only problem I had with this shopping Evanston is that they didn't have any lockers. Which is not their faults apparently a lot of people have a lot of storage. But the manager there Adam and the assistant manager Trevor were absolutely awesome. I would go back to that store specifically just so I can deal with those two guys. Thumbs up to both of you.

Rating:

3.0

No one there was below average they were all excellent it's just the fact that you had no storage units that was below average but hey that's what you're supposed to have your business filled and I get that it was just hard to find a locker yesterday.

Rating:

5.0

Overall very satisfied.

Rating:

5.0

Great facility, friendly, helpful staff

Rating:

5.0

Staff is friendly and knowledgeable and very helpful in getting me set up with my storage unit. I highly recommend them

Rating:

5.0

This is a secure place to store things, but think it was too expensive for me and my family. Thanks Adam for being so helpful over the past year as we stored our things. I am grateful that you are the manager there.

Rating:

5.0

The young man who helped me was fantastic! He was so helpful and kind with impeccable manners. Just a wonderful and customer service. I’m so grateful for his assistance and beautiful nature.

Rating:

5.0

Great

Rating:

5.0

The storage unit I was assigned was very close to the door so that we could move things in and out easily. I felt very secure leaving all my belongings there for two months while I looked for a place to live. When it was time to move out, I was very happy with the professionalism of the staff and especially the manager, who was very helpful. Thank you for an awesome experience.

Rating:

5.0

Lillian was so very kind, friendly, and helpful, answering our questions very patiently. She was knowledgeable about your facility and took the time that was needed to be sure that we had a good experience. Thank you to her for making this necessary storage-season for us so pleasant!

Rating:

5.0

Excellent service. Very friendly and helpful people

Rating:

5.0

Very kind staff which was much appreiated because the UHAUL for Fresno, CA and the 800 number were not too helpful. Great end to a terrible experience since the time of my booking. I appreciate the Evanston staff!

Rating: