Customer Reviews for U-Haul Moving & Storage of Evanston

Rating:

5.0

Thanks to the gentleman help me to do the Reservation on 7/1 and he was very patient and gave me all the information needed about rent truck rental also I appreciate Karl who hooked my auto transport on that very hot weather and he did it perfectly and he was very patient.

Rating:

5.0

Very nice job

Rating:

5.0

Customer service is great, the van was in very good condition 👌

Rating:

5.0

DJ what's a wonder? The full representation of the company. He was thorough, very patient and an excellent example of employees who really care about a company. It deserves merit for that.

Rating:

5.0

Thank you DJ for your guidance and knowledge of both the storage unit's capabilities and familiarity of the area where our student will be attending college. Your pleasantries will be remembered.🙂

Rating:

2.0

We were not notified that the location changed until we checked in on the app - no phone call or email letting us know. So we had to drive to the new location. When we got through check in we could not find the truck because it was parked behind 2 other trucks that needed to be moved. The man working did help us find the truck and moved the others promptly. Upon entering the cab it smelled of cat urine and the floors were very dirty with cat treats, pee, hair and leftover trash. My husband is very allergic to cats. Half way through the drive the A/C seemed to go out and would only work at low speeds. Terrible experience - we are going to be renting with Penske going forward.

Rating:

5.0

The manager at the facility in Evanston is an awesome young man very helpful very understanding and very patient always has a smile on his face. I also noticed that he is like that with every customer patient kind understanding listens and helps Mr Montel

Rating:

5.0

The 15 foot truck that we were given was clean and the rental process went smoothly. Employees were friendly and helpful. The truck on the other hand, although clean was needing mechanical attention. The front end was wore out and the steering would definitely affected by this. It was difficult to keep the truck from wandering side to side, which is a definite safety hazard at anything over 30 mph. Driving on the interstate in Chicago was a test in skills and luck. The second issue is the transmission, the truck would not shift into 2nd , 3rd or 4th gear unless the engine was well past 3,450 rpm +. Meaning that in city driving, the engine would be running between 2800-3500 rpm a lot. Even with lower pulling power gears and transmission, this is still working the engine to much. Besides being hard on the engine, I estimate we got approximately 6 mpg, which is contrary to the U haul claim of being efficient. I got 6 mpg in the same setup in a 1975 Class C RV many years ago. U Haul can do better. Overall, we had no issues in the one day rental used to move from one place to another. A/C worked well thank goodness. Cost was acceptable and would rent from the Evanston location again.

Rating:

4.0

I appreciate U-Haul services and the high level of super that they give its customers. Every thing from the trailer rental to the free month storage was great and helped me move across the country. Thank you.

Rating:

5.0

I didn't catch his name, but the gentleman who handled my truck return was fantastic. Friendly, knowledgeable, and made sure I had the best possible experience. I'll definitely be back here any time I need a truck!

Rating:

4.0

Windshield rubber gasket was loose, which allowed water to seep through.

Rating:

5.0

Very friendly, fast service!

Rating:

5.0

Quick and easy pickup. Staff was fantastic. They answered all my question and I was on my way quickly. Thanks!

Rating:

5.0

While these locations were great, the overall Uhaul experience and backend processes were terrible. This was the closest location that would take the trailer. There was no one at the original location so I had to call and drive here. This is also after the pickup location was changed 2x.

Rating:

5.0

Nothing! Staff was very friendly and helpful!

Rating:

5.0

Mr. Charles explained why my car was not secure and gave me info on who to contact about this issue.

Rating:

5.0

Perfect. Booking in person was easy. DJ was super nice to work with. Everyone was super helpful(as always.) Enjoyable experience. Thank you again!

Rating:

5.0

Very helpful

Rating:

5.0

Excellent experience and service!

Rating:

5.0

Martel Harlan an his team provided excellent service. I would highly recommend them.

Rating:

3.0

The door cow wouldn't work for me at first and requested a swipe card. I went into the facility and was told no swipe card was needed. I entered code on both machines and that worked. I was not told where the unit was located in the facility. When I arrived there was a zip tie preventing me from opening the unit. I had to stop unloading and go back l to retrieve scissors to remove the zip tie. There were no places to park to unload the trailer on the side street due to no parking signage. There was a foul odor inside the storage facility. It was not a pleasant move in experience. There should be more staff on duty. The man who handled equipment returns was amazing. He was working by himself that I saw and he handled every situation in a timely fashion.

Rating:

3.0

When I arrived the parking lot was full and there was not a place to unload. The designated place to park would not allow the trailer because of the spacing on the street. The storage unit had a zip tie on it that would not allow for me to access it without scissors from the front desk. There was no black box to protect my unit from bugs and vermin. The storage has a foul odor. There are no signage to help find the unit. I was not given a card to access the door which became a hassle. There was only one man working for returns, while he was doing an amazing job there should be more people to help in that area. He got me unloaded in no time. One person working the front desk. There was no lock in the unit that should've been provided. Overall not a great experience but it'll do until I find a better place.

Rating:

5.0

Great customer service!

Rating:

1.0

All, The inside employee that works there on 5/4/25 from 7am-11am (2125 Dempster, Evanston IL, 60201) needs more training. I rented a van from there today (Not Online) and after receiving my paperwork I noticed there was a discrepancy with the gas. The paperwork showed that it was 13/16 full, when actually was 3/4 full. When I brought this up to his attention( before leaving the site), he said that I would have to ask for those changes online. I asked him if he could change it, and he said NO. I did not understand why since I just had him help me out. He said to take a picture, which I already had and showed him. But he said he could not help me. He was very very condescending, making hand gestures like if I was deaf, after I stood there wondering why he couldn't help me. I asked him if he would be there in 2 hours( my return time) so that I could have someone who is aware of the situation and not be charged for s simple mistake. He said he does not know his schedule. I then asked for a manager/supervisor and he said they do not have anyone. This is hands down the worst U-haul experience. I will begin using the Penske rental on Oakton to truck rental.

Rating:

4.0

The storage unit was good. The constant price escalations were not so good.

Rating:

5.0

Staff friendly, helpful, and knowledgeable. Entire process was smooth and easy.

Rating:

4.0

I didn't like the lights shutting off automatically while I was digging inside my unit. To turn them back on, I had to stop working, step out of my unit, and walk all the way to the entrance of the storage area to trigger the sensor. Also, the facility got hot in the summer. Last, I signed up for payment notification emails on my online account and received none. When I asked the staff at the facility to check on these, they said they turned them on on their end. Still, I never received any. Maybe have U-Haul tech support look into this? Besides these complaints, using and managing the unit was great. Thanks, U-Haul!

Rating:

5.0

Friendly, helpful staff

Rating:

4.0

The truck rental process was yet another daily reminder how messed up that our society is completely addicted to electronics as the clerk continued to play his card game on his phone throughout the entire transaction. Very disturbing!

Rating:

5.0

Thank you so much for all your help!

Rating:

5.0

Easy access in and out. Staff was courteous and professional.

Rating:

5.0

I returned the truck early. No contact with the personnel.

Rating:

2.0

It rained for a lot of my drive from Illinois to North Carolina. The tailgate was fully closed and padlocked and was not opened a single time during the drive. There was no rain during the loading of the truck. When we got to our destination and unloaded the truck, multiple of our items were wet and water damaged. Multiple of the moving blankets were soaked. There likely had to be some break in seal in the truck that allowed the rain water to enter into the cargo area. Would have been good for that to have been identified and resolved and/or for that truck to not be rented out until it was resolved. I would like to know what the process looks like from here for updates on inspection of the vehicle that was rented to me and what to do about my water damaged items.

Rating:

5.0

The truck was not clean it had dog hair all over it and the gas was empty

Rating:

3.0

Average treatment, not above and beyond. I would go back.

Rating:

1.0

An African American guy who worked on Saturday morning - April 5 is not good guy. He put a wrong gas level in documents.

Rating:

5.0

Super friendly staff and the process was very smooth.

Rating:

5.0

Rachel was wonderful.

Rating:

5.0

Everyone was very friendly

Rating:

5.0

The parking lot was rather full. The attendants kindly pulled the truck out so it was easy for me to leave.

Rating:

4.0

Overall the experience was good. Upon moving out there was some evidence of pests (rats I’m thinking) but the unit had a rat trap in it. My only other complaint was I almost always had trouble checking in at the unit. Either the code wouldn’t work or the card wouldn’t access the building. While the staff did always help rectify the problem, I typically had to wait 10+ minutes in the store to be helped.

Rating:

5.0

Always great working with this location. Never have had a problem and highly respect the work they do to always go above and beyond.

Rating:

5.0

This location is the BEST. The representatives were extremely helpful.

Rating:

5.0

It was a great experience all around. The van was clean, comfortable, and easy to drive, and the staff members were friendly and professional. Can’t think of any way to improve!

Rating:

4.0

Excellent service and brand new vehicle! Easy

Rating:

4.0

I could use other locations but always find this place reliable and they treat me well.

Rating:

2.0

Customer service was very cold and impersonal. In addition, I believe one of the attendants just finished smoking drugs in a rental truck before helping me.

Rating:

2.0

The staff has a steady hand in keying in the customer information into the computer, which makes your stay enjoyable.

Rating:

1.0

The service at the front desk was absolutely disappointing. I was given a truck that was blocked by other trucks, preventing me from accessing it properly. When I went inside to inform the staff, their response was that I should choose the truck next time to avoid this issue, essentially passing the operational problem onto the customer. To make matters worse, I had to enter the truck through the passenger side because the driver's door was blocked due to the trucks being parked too closely. The overall service at this location was shockingly bad. The staff was not only unhelpful but also rude, and it was clear that they had no interest in doing their job, especially on a Sunday. This experience was a far cry from my previous interactions with the company, and I am incredibly disappointed. I cannot recommend this location to anyone, and I sincerely hope the management addresses these issues.

Rating:

2.0

They told me to leave the key in the ignition and I can leave and someone will start the return process for me without dropping the keys off etc..I got a call an hour later stating they can’t find the key and the doors are locked.which i left the doors unlocked and left keys in ignition. They said they will be charging me $100 because they can’t find the key. I haven’t been charged so i assume they found the key but they were very unprofessional and accusing me of losing the key before checking.

Rating:

2.0

The young saleslady was extremely helpful but the score is low because of The guy worker who was blocking the return driveway yelled at me asking what do I want because I asked him where to leave the truck. Totally disrespectful and Inappropriate

Rating:

5.0

All of the UHaul staff were very professional and helpful assisting us with our UHaul truck selection and drop off all in all we rate our experience with this UHaul site a 90 out of 100 we take 10 points off for not having veteran discounts

Rating:

5.0

I have no complaints everything was perfect just like the advertisement u get great service everything was accurate

Rating:

1.0

The equipment was very dirty when I ask them to change it with another clean

Rating:

4.0

I will say, I usually see cleaner trailers at the Morton Grove location. ( less rust, cleaner chains, untorn straps ) other then that great service.

Rating:

5.0

Everything was fast and works nice! The fare was ok!

Rating:

3.0

I moved out of unit 1176 on December 28, 2024 and I moved out of 1441 unit on January 26, 2025 and yes, my units were. I’m secure my computer printer Alexa shredder were taking, but that was because I could not close my unit. I did have a bad experience when I was trying to move out of 1441 as I came every day to remove boxes to clear it out in case I did not have the money to renew it for January 27, 2025 they had locked it like 10 times I had to keep going in the office and asking them to please remove the lock so I can remove the boxes. I am a 69 year old, elderly disabled woman so that didn’t make it hard for me although I love everybody that works there and I love U-Haul so I will continue to be a customer. I just don’t want them to keep saying I like I moved out in February. That’s not true. I moved out in January January 26, 2025 so that I wouldn’t be charged for a whole another month starting in January 27, 2025 and also I moved out of the other unit 1176 with the computer and stuff was so I don’t know who took it. It could’ve been the movers that moved to me on December 28 and I got out of there before January 7 so I wouldn’t have to pay another month so that’s why I’m saying this because they keep saying my move out day was to something it is not I was not in there in February at all so Diana Logan 847-997-9969

Rating:

5.0

Seamless process!

Rating:

3.0

Rude! You made threats and was unwilling to work with me when payment was lare

Rating:

4.0

DJ Is the one who finalized my contract. He has previously assisted me. Rebecca provided me with assistance several days ago over the phone and initially held the space for me. In the past when I had a storage space George assisted me and I understand he's still their! Martel Harlan the General Manager also assisted me yesterday when my friend and I could not get out the Greenwood entrance/exit. The only complaint that I have is the cleaning products that are used in the office area and bathroom are too strong! I'm old school, I like consistency, working with the same people. Thank you very much!

Rating:

5.0

DJ was incredibly helpful and made our experience wonderful. We had an issue (our fault) and he solved our probably quickly and with incredible ease. We are very thankful. Overall our experience was exceptional. The facility was clean and everyone was always very nice when we came. Could not have been better.

Rating:

5.0

My only issue is that i wish noth double doors in the back opened. One of the doors is screwed into the frame, so only the other one can open. And i wish there was a way to prop said door open as well. But its not a huge enough deal to not give 5 stars.

Rating:

5.0

I no longer have need of truck rental or storage but if I did I would not hesitate to return to this location. Great, friendly service from Martel, DJ and all the staff made U-Haul a pleasure to work with. Thanks

Rating:

4.0

Good and friendly service

Rating:

4.0

Told another space was unavailable, then told available. Movers paid by me for removing from one unit to the closer to loading dock and on ground floor, because computer was not updated.

Rating:

5.0

Great service and friendly staff!

Rating:

3.0

I hated that the back door to the facility were double doors, but only one door was usable. The other door is screwed into the door frame. Really hard to move big items through one door that i cant prop open. I even dropped a piece of furniture off my cart because of the door. I did check in but regardless the alarm kept going off after i open the door with my code. Tried calling on the intercom for help, nobody answered. Little things like that really make the moving process more stressful then it already is.

Rating:

1.0

I did not receive my deposit put on the truck on 10/4/23. I did not receive a probation of my storage fee I was charged $125 on 10/1 and removed my things from storage on 10/3/24. I also did not receive my one month free for storage. I'm very disappointed and will be reporting this location to the better business bureau.

Rating:

1.0

I couldn’t wait to move the reminder of my things to my new storage unit at CubeSmart. Although the rates are better at U-Haul the customer service and experience has been trash as per usual. Within the first month of me renting a unit I had another unit rented out in my name by an employee. The whole mess was handled poorly in my opinion. And the lack of proper and professional communication from the manager of the location was telling of how this location is run.

Rating:

1.0

I did not rent this storage unit and when I saw that it had been attached to the van I rented I canceled both but was still charged. I can’t get through to a live person at this store to take care of the situation so am disputing the credit card charges.

Rating:

5.0

Everyone there is very friendly I left something in the truck they called me and let me know about it everything that I've asked him to do for me they've done would definitely come back

Rating:

5.0

The staff I worked with were incredibly friendly and helpful. This is the fourth, maybe fifth time over the years that I've rented equipment from this facility. And I think the service and support have only improved in this time, based on my experience. Only caveat: There was a miscommunication with my return date. I was told at the desk the truck was due on Tuesday by 130. When it was apparently due on Monday at 130. I've inquired to dispute the charge, since I was returned the truck Tuesday morning (after having it at the facility Monday morning)....and only kept it the extra day, understanding I had that extra day.

Rating:

5.0

Staff was really helpful and honest

Rating:

5.0

Great service ! Best U-Haul

Rating:

5.0

The guys and one girl are top drawer There very polite and considerate I really like this location Actually you should take a look at location and check out how they operate... tops in service

Rating:

5.0

Came through clutch

Rating:

1.0

They are HIGHLY unprofessional, do not answer phones calls at the location and will keep hitting you wit charges and late fees out of now where

Rating:

5.0

I rented from this facility for three years. They have been helpful and professional. I would highly recommend.

Rating:

2.0

I made a reservation online to reserve a storage room. When I went to check in, there was an issue with the system and I waited an hour for them to try to figure it out. I was told to come back later as they would have to call IT, and when I came back that day it was still not working. It was definitely frustrating both for me and the person helping me (I will say they were very helpful) but there wasn't anything they could do. Definitely a technology issue but led to a horrible experience.

Rating:

5.0

Costumer service at UHaul in Dempster av, Evanston is particulary good!

Rating:

3.0

I was really dissapointed with the entrance at your storage facility. As a customer, I have had a terrible experience trying to get items into the storage unit. I feel it is important to bring this issue to your attention so that it can be addressed and improved for future customers. Firstly, the parking situation is frustrating. Having to park on the street and then walk to the entrance is inconvenient, especially when carrying large or heavy items. Additionally, the double doors at the entrance only open one at a time, causing a bottleneck and making it difficult to maneuver items inside. Furthermore, the door that does open has no way to hold it open, making it challenging to enter with multiple items. Moreover, the sidewalks leading to the entrance are crooked and cracked, making it even more difficult to navigate with a cart or items on wheels. It is also concerning for safety reasons, as someone could potentially trip and get hurt. I understand that the facility is well-maintained and the staff is wonderful, but the entrance on the back of the building is very disappointing. To be honest, if I wasn't in a hurry, I would have canceled my rental and looked for another facility with a more convenient entrance. I believe that the entrance should be a priority for any storage facility, as it is the first point of contact for customers and can greatly affect their overall experience. I hope that you will take my feedback into consideration and make improvements to the entrance of your facility. I value your services, but I cannot overlook the inconvenience and frustration caused by the current entrance situation. Thank you for your attention to this matter. I look forward to hearing back from you and seeing improvements made to the entrance in the future.

Rating:

5.0

Everyone was super nice and accommodating

Rating:

5.0

Of all the storage facilities in Evanston, U-Haul is number one, not least of which because they also have trucks on site ready to rent. The facility is clean,, secure and well maintained. They also have PLENTY of moving carts available (unlike other facilities I won’t name). The only drawback is lack of parking. I don’t have a car so that’s not an issue — BUT — if you rent a truck and you’re planning on meeting movers or helpers, you should be forewarned that you cannot park on Dempster or on the side street adjacent to U-Haul — so time your meetups accordingly or be prepared to park around the corner on Greenwood and wait. It would help if they had a few designated parking spots available.

Rating:

3.0

One guy was consistently helpful and outstanding; he is older than the rest of the team and they should learn how to behave from his example. The younger team members are consistently rude and go out of their way to avoid all human contact, especially with the customers. The storage spaces are fine but the people are awful with one exception as above

Rating:

5.0

Nice customer service

Rating:

5.0

Staff was professional friendly and knowledgeable made the process easy

Rating:

1.0

I would not recommend this facility. The unit itself was fine, though it was very inconvenient to go up and down a flight of stairs while hauling heavy items. There is no parking in the lot, and staff were rude about us parking temporarily to check in. My partner and I had rented a truck to move the items out of my unit. We were unable to e-check in for our rental and had to go in to the office. Staff were more concerned with personal phone calls and conversations than trying to check in guests. The truck we were given had broken glass, a straight razor blade and various nails and screws in the back and on the ramp. The parking lot was littered with similar items and smelled strongly of vomit while picking up our truck. The mobile check out process for the actual unit was easy and convenient.

Rating:

5.0

Customer service has been the best service in the state of Illinois for the last yr of my service.

Rating:

5.0

Staff was outstanding! Professional, kind, patient and considerate.

Rating:

5.0

It has been a terrific experience! Staff were very helpful and accommodating.

Rating:

5.0

Everything- from setting up an account, storing items for the summer, moving items out, and canceling service - was easy! I encountered no issues except for limited parking which was expected since the facility is in a city.

Rating:

5.0

Staff is always friendly and helpful. I use U-haul regularly in many different states, and this U-haul has great staff!

Rating:

5.0

The staff was completely helpful at all times

Rating:

5.0

The staff was impeccable. I had a couple minor issues like, I reserved the wrong size room . I was instantly accommodated with a larger size room. The gas gage was not accurate and I brought it to there attention. I was worried that I would be doubted and second guessed. It immediately acknowledged a d taken care of. I was almost disappointed because I had my argument prepared just in case. Wasn't necessary. They made it right instantly. It showed me that they care about their customers and their jobs. ALL OF THEM! I give my experience, 11 out of 10 stars. Now it's up you to give a raise. Lol thank you

Rating:

5.0

Got help right away and whole process was smooth. Love it

Rating:

5.0

Staff are friendly and helpful! Availability is variable and the national UHaul system will sometimes oversell units/trucks, which is out of staff's control but really frustrating for customers

Rating:

5.0

The staff is outstanding. Kind, patient, knowledgeable, professional. Every single staff person is amazing. Special kudos to Martel,, JD, and Rachel.

Rating:

5.0

Jorge was amazing at helping out. The computer system is an issue, as it oversells storage lockers and they were originally unable to honor the request I made a long time ago. Fortunately, they figured out a solution. My biggest issue is with U-Haul corporate for having a system that oversells

Rating:

1.0

I tried to pay my bill two separate times. The first time I tried to use my work business card and they wouldn’t accept it. Then I brought cash and they wouldn’t accept half a payment. Uhaul then sold my stuff. Very cruel and wicked.

Rating:

5.0

I've had a great experience storing at your facility. The staff was incredibly helpful, the facility and unit were always very clean, the rate was reasonable and I was able to access my belongings anytime. Also, I always felt very safe. Keep up the great job! I'm also renting a truck and I have no doubt my experience will be just as great. Thank you!

Rating:

5.0

I appreciate that the facility did not have any bugs or mice. It was always clean and no one stole any of my belongings. Thank you

Rating:

5.0

Ivan does a great job.

Rating:

3.0

Standard U-Haul and Storage facility. Place is secure and everything that I expected. I can’t really complain about anything.

Rating:

5.0

Rachel … awesome last year … awesome this year. Friendly patient, resourceful, thorough, practical, prompt, detail oriented, and has vision. She’s a keeper but you probably need to give her more responsibility, like training more Rachels. Let her know she’s valued by U-haul the corporation.

Rating:

5.0

This is the best service I have ever gotten almost anyplace. They were spectacular. I had an issue wtih the lock and they were visionary and innovative in how they fixed the issues. Honestly this could not have been a more positive experiecne and I will tell everyone I know.

Rating:

5.0

The staff here was outstanding. JD is the nicest person and so knowledgeable and professional. Every person here is remarkable.

Rating:

5.0

Always feel welcome. Staff is Great!

Rating:

5.0

Everyone was so helpful and patient, showing me different options and giving me a tour of the facility as well as showing me how to access the building. Best experience I've ever had at a uhaul facility!

Rating:

5.0

Staff at this location was all ways helpful and personable.

Rating:

4.0

Only problem was auto pay snafus.

Rating:

5.0

Staff is great, and the facility is in great shape, too.

Rating:

5.0

Martel Harlan and his staff were very professional and very understanding with me making payments. I live in Washburn Wisconsin, and I would drive to Evanston Illinois to complete my move and they were very understanding with working with me with my payments situation. Martel was helpful in working with the computer modulator issue, I will be using their rental office again. My only concern it would be nice to have cookies, donuts and coffee in the mornings. Thank You... Charles Banks

Rating:

5.0

I was very pleased with the customer service experience all of the staff were friendly and helpful. Plus, everything was very convenient from having the storage and renting the truck. Yes, I would definitely recommend friends and family to use U-Haul!

Rating:

3.0

Elevator was broken with no idea when it would be repaired. No assistance provided as a result.

Rating:

4.0

Good clean safe convenient storage locker. My only complaint is storage is much more expensive in Chicago than in other places.

Rating:

4.0

They have always been friendly and helpful.

Rating:

5.0

A special thank you Mr. Jackson & the crew . Very helpful in picking the right size storage for me.much Appreciated, Warm regards Ms. Fullilove

Rating:

5.0

I had a hard time getting in I slide my card and they asked for a access code I do not have a access code how do I get in? After I slide my card

Rating:

5.0

We needed space for summer storage of our NU student’s stuff. Easy to reserve, fairly priced, clean units, and online billing was easy. See you in Summer 2023!!

Rating:

4.0

I was disappointed when I went to claim the free 30 day storage offer, only to find out that I had to purchase a $12 lock that I did not need and a $20 insurance policy that I did not want. Otherwise, it was a good experience.

Rating:

4.0

Price could have been cheaper as I feel I overpaid vs. comparable unit storage services in my area

Rating:

4.0

The manager/owner Martel is a wonderful person very helpful and deserves a 5 star rating of his own. Most of the staff is responsive and helpful too.

Rating:

4.0

I had an incident with one of your employees. I came to start unloading my storage unit and there are supposed to be 4 parking spaces available for paying customers, but those spaces were filled with trucks. I started to park on the opposite side and was told under no circumstance could I park there. When I questioned it I was told that I would have to park on the street. I'm partially handicapped I this was totally wrong. As a paying customer there always should be parking on the lot by the storage facility.

Rating:

5.0

Service was great

Rating:

5.0

The best Uhaul location I've dealt with. Storage was clean and pest-free, staff was kind and friendly, and even when I had trouble with after-hours access, their GM called back quickly and helped.

Rating:

3.0

Parking is a mess at this location. I tried to find parking and was told, in an unfriendly way, that my truck would be towed. It would be more helpful to recommend a place to park than threaten a tow

Rating:

2.0

The unit was very humid and upon retrieval of items, found mold on some furniture pieces and water marks on mattress on box spring.

Rating:

5.0

Meeting Tyler was the best experience a customer can have,He went out of his way to explain things and took his time to even walk me to my storage # I have rented others but never had the experience I had at U Haul because of Tyler Thank you Tyler for taking your time out to help me Jill Swiech

Rating:

4.0

The heat - good lord, the heat. It was suffocating in the facility. Otherwise, amazing service.

Rating:

5.0

Had a locker at this location for about 18 years, never had any problems.

Rating:

5.0

The staff was very helpful from the maintenance service (older gentleman) department, the car hatch hookup gentleman so patiently nice, Dj at the service desk so many other people I did not get all the names, overall professional and people friendly. Thank you

Rating:

5.0

Great team!

Rating:

1.0

Computer was down

Rating:

5.0

Helpful service by Martel and storage unit was spotless.

Rating:

5.0

The staff was very professional and helpful . My first time using a storage unit..

Rating:

1.0

Terrible experience

Rating:

5.0

This is my third time renting a unit through your facility, and the staff is always wonderful. I would not hesitate to come back again and again.

Rating:

5.0

Easy to get in and great service

Rating:

5.0

Mr. DJ was very nice & helpful with picking my storage space , I appreciated that so much it was very helpful plus he demonstrated the sizes .

Rating:

5.0

Ty very much could not and don't use any other storage facility but u haul or truck when moving

Rating:

5.0

Responsables de su trabajo

Rating:

5.0

Employees were very helpful

Rating:

5.0

Great placem

Rating:

5.0

Helpful friendly staff. I had to make a change with the storage unit after seeing it and staff was very helpful and changing it right away. Also my key card wasn’t working after the change, so they were very helpful and polite in helping me with my access card.

Rating:

5.0

Definitely would recommend a little later access to the units

Rating:

5.0

Would not have chosen any other company.

Rating:

5.0

Great storage facility, excelpent location, helpful staff!

Rating:

5.0

I'm Still A Good Experience, N Have 1 Other Space There.

Rating:

4.0

Thanks to Becky Rodriguez for working with me at a so difficult time helping me so I was able to keep me a storage unit and the supervisor at Evanston uhaul helping me find a smaller unit. Thank you Diana Logan 847-997-9969 email dianamartin168@yahoo.com

Rating:

2.0

The staff was helpful. It would be better to have more and/or larger trash cans around. However, when I first got to my location, there a man, half dressed, passed out in the unit near the one I would soon use. That was pretty scary. Glad he's alive, so I wouldn't say I felt safe.

Rating:

5.0

Extraordinary thoughtful staff helped me consistently whether for renting a truck or renting storage space. I was blessed by their patience as well as expertise!

Rating:

4.0

Useful and exactly what I needed for the summer

Rating:

5.0

Thank you

Rating:

3.0

I gave an average rating because when I first rented I thought it automatically came with insurance not knowing. There was a disaster and I lost a lot. Lesson learned. After getting over that, and no other choice for the remainder of my items things went smooth and the storage facility turned out to be one of the best places to have my things at. However, beware! Never get a unit without insurance. I lost valuables without any compensation. Purchase Insurance!!!!

Rating:

5.0

I had a slight issue with billing but all’s well that ends well. The crew on dempster are excellent!

Rating:

5.0

Staff was very fast and awesome with being very helpful

Rating:

5.0

That was the most efficient and prompt rental of a storage unit. The price was good and the facility was clean.

Rating:

5.0

Both employees I dealt with was extremely helpful & friendly.

Rating:

5.0

Thanks so much.

Rating:

5.0

I didn’t catch the name of the person that helped me but in he was just terrific! His name was Jorge Morales and his smile was infectious.

Rating:

5.0

DJ and the team at Evanston location were friendly professional.

Rating:

5.0

Parking at the loading area could be a little close for comfort when other rental equipment was present

Rating:

1.0

One of the worst experiences i have had, the staff member with braids i forgot his name always in a rush, gave a size of storage room that was supposed to be bigger and struggled alot to fit all my belongings

Rating:

4.0

The only problem I had with this shopping Evanston is that they didn't have any lockers. Which is not their faults apparently a lot of people have a lot of storage. But the manager there Adam and the assistant manager Trevor were absolutely awesome. I would go back to that store specifically just so I can deal with those two guys. Thumbs up to both of you.

Rating:

3.0

No one there was below average they were all excellent it's just the fact that you had no storage units that was below average but hey that's what you're supposed to have your business filled and I get that it was just hard to find a locker yesterday.

Rating:

5.0

Overall very satisfied.

Rating:

5.0

Great facility, friendly, helpful staff

Rating:

5.0

Staff is friendly and knowledgeable and very helpful in getting me set up with my storage unit. I highly recommend them

Rating:

5.0

This is a secure place to store things, but think it was too expensive for me and my family. Thanks Adam for being so helpful over the past year as we stored our things. I am grateful that you are the manager there.

Rating:

5.0

The young man who helped me was fantastic! He was so helpful and kind with impeccable manners. Just a wonderful and customer service. I’m so grateful for his assistance and beautiful nature.

Rating:

5.0

Great

Rating:

5.0

The storage unit I was assigned was very close to the door so that we could move things in and out easily. I felt very secure leaving all my belongings there for two months while I looked for a place to live. When it was time to move out, I was very happy with the professionalism of the staff and especially the manager, who was very helpful. Thank you for an awesome experience.

Rating:

5.0

Lillian was so very kind, friendly, and helpful, answering our questions very patiently. She was knowledgeable about your facility and took the time that was needed to be sure that we had a good experience. Thank you to her for making this necessary storage-season for us so pleasant!

Rating:

5.0

Excellent service. Very friendly and helpful people

Rating:

5.0

Very kind staff which was much appreiated because the UHAUL for Fresno, CA and the 800 number were not too helpful. Great end to a terrible experience since the time of my booking. I appreciate the Evanston staff!

Rating:

5.0

Staff is difficult to get a hold of on the phone. I left numerous messages regarding my move out and no one ever replied.

Rating:

5.0

Easy unloading in the dock. Elevator worked and held 3 carts at a time. Carts were nice. Easy to work and finished rather quickly.

Rating:

5.0

Thanks Adam!

Rating:

5.0

George and Adam were very helpful! Thanks

Rating:

5.0

Great service!

Rating:

5.0

I have been a loyal renter since 4/11/11, more than 8 and a 1/2 years. UHS has been terrific and helpful. Thank you!

Rating:

4.0

Great Customer Service

Rating:

5.0

Good facility.

Rating:

1.0

The Manager Adam makes serious errors promises to correct them & never keeps his word. He tried to clean it up w/free rent but that won't cover ANYTHING I LOST due to water damage HE KNEW ABOUT BEFORE

Rating:

1.0

The roof is in disrepair & the General Manager Adam is aware of the issue yet, still allowed units that are directly affected by this issue to be rented to customers. He didn't include my insurance.

Rating:

4.0

I appreciate the service and consideration given by U-Haul during my storage tenure. The facility should have bolt cutters available to cut locks in case customers lose their keys.

Rating:

5.0

The worker Martel was very helpful and respectful gentleman to my elderly mother and very Patient with wonderful customer service.

Rating:

5.0

Super Service in Urbandale, IA and Evanston, IL

Rating:

5.0

1

Rating:

5.0

All workers was very nice

Rating:

1.0

Bad customer service. Central Uhaul takes no accountability for customer satisfaction. Do not use this company in the Midwest region, I’m having to go to arbitration to get a refund.

Rating:

2.0

I paid for a climate controlled unit and each time I came to the place it was sweltering inside. Make sure the a/c is actually being maintained.

Rating:

4.0

thanks

Rating:

5.0

Very clean storage units!

Rating:

5.0

clean easy access with a truck bay. perfect to load or unload in bad weather. plenty of dollies and hand carts.

Rating:

5.0

All my questions were answered.People were very helpful

Rating:

5.0

Martell is very funny and professional. He made a stressful situation (moving) not so bad.

Rating:

4.0

Unit was a long walk from the door.

Rating:

5.0

Easy to do, nice facility.

Rating:

5.0

Wheee!

Rating:

5.0

The guys were very kind and accommodating.

Rating:

1.0

YOU HAVE THE WRONG EMAIL AND THE WRONG NICK ZAVAKOS!..... QUIT EMAILING ME OR YOU SHALL BE REVIEW BOMBED UNTIL THE SUN EXPLODEDS!!!!!!!

Rating:

4.0

The only challenge with this site was the parking. There were often long term (all day) or Uhaul trailers parked in the spots needed for access to the storage units

Rating:

4.0

The storage unit in Evanston closes at 7 and I think that’s way too early

Rating:

5.0

Only negative comment is that I had an expensive wool rug stored and it took on moth damage. That was disappointing.

Rating:

5.0

I've used this facility a number of times and I have always had a good experience. Make sure to ask about offers and promotions in advance.

Rating:

4.0

4 stars basses upon the following: Men’s restroom was not accessible and very unpleasant odors can be smelled in the surrounding area. Hopefully this issue will be repaired soon.

Rating:

1.0

I made an an agreement to dispose of my stuff inside a storage unit, and paid them all the fees and everything, and double checked because I'm travelling. They didn't cancel it. Now at collection...

Rating:

5.0

Staff was exceptionally helpful and friendly.

Rating:

1.0

I recently received an email from UHaul saying my unit had been vacated. I was out of town & never authorized this. it took 3 hours on the phone to clear up that a mistake. Unacceptable aggrevation.

Rating:

5.0

Excellent customer service. The one way rental with a storage locker is a great deal

Rating:

5.0

Great experience. Denise was super helpful.

Rating:

5.0

Great Staff

Rating:

4.0

I was very pleased with the storage facility at 2125 Dempster Street in Evanston, IL. The space was well maintained, access to the unit was convenient, and I had no problem using the loading docks.

Rating:

4.0

My overall experience was very positive. Very happy to have used uhal for my moving and storage needs. I would recommend having an additional check in person. Or a self check out for reservations.

Rating:

5.0

Devon from U-Haul Dempster went above and beyond to fulfill my reservations (truck & storage). Despite the initial chaos, Devon adapted to the problems and helped me get a storage unit the next day!!

Rating:

1.0

Your website is never working to pay online. Your manager at the Evanston, iL facility was very uncooperative. Always had to reach corporate office for service. Corporate staff were helpful.

Rating:

1.0

Terrible experience.

Rating:

5.0

Friendly staff. Clean facility. Would recommend.

Rating:

5.0

Thank you as usual for the service.

Rating:

5.0

Thanks for running such a great facility!

Rating:

2.0

Need better and more staff here. Always a long wait for help. Slow service