Customer Reviews for U-Haul Moving & Storage of Evanston

8270 reviews

2125 Dempster St   Evanston, IL 60201
(Btwn Dodge & Mccormick)

(847) 864-8877

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(847) 864-8877

2125 Dempster St
Evanston, IL 60201
(Btwn Dodge & Mccormick)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dmitry B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

ray A. 
Rating:
3.0

Would be nice to have the trucks cleaned better and give better directions to the drop off keyboxes, quite the treasure hunt looking for it.

Dawn R. 
Rating:
5.0

Employee was nice.

CHRISTOPHER W. 
Rating:
4.0

Customer did not leave a comment.

GLENIS D. 
Rating:
5.0

Customer did not leave a comment.

MARTIN L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

Leonardo B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Like this location Crew who work there are good, thank you guys!

KATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN O. 
Rating:
5.0

Very professional!!!!!!

Tom P. 
Rating:
5.0

Customer did not leave a comment.

ALICE R. 
Rating:
5.0

Rental was quick, painless, and flawless. Great service.

ROBERT E. 
Rating:
3.0

The van smelled really badly - not sure if it was a previous users items...warning alerts for open rear door were confusing. I was forced to stop several times to check that doors were locked / shut

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
1.0

Charge $20 service fee for returning after hours. Absolute theft as this was never mentioned anywhere

EZEKIEL J. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

Roofing materials, mainly nails, left in 12' trailer by prior user. Clean out trash. Personnel were great, every one. I like them all and come back to this location because of them.

CHARLES B. 
Rating:
4.0

Customer did not leave a comment.

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

Diju G. 
Rating:
5.0

Make sure the inside cab is wiped down and no tissues or crumbs from previous renter is left behind, especially during covid but excellent customer service

Shirley S. 
Rating:
4.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

ROSS R. 
Rating:
5.0

Customer service over the phone was very professional and handled what I needed. Truck was in perfect condition and the whole experience was extremely convenient

Frank J. 
Rating:
5.0

Nothing really, the guy that help me when I got there was very friendly and efficient

Mauro V. 
Rating:
4.0

Customer did not leave a comment.

THEODORE L. 
Rating:
5.0

Customer did not leave a comment.

Kirill M. 
Rating:
5.0

The only issue I had with the whole rental experience took place when I returned the truck after hours; the myuhaul.com website was down. I parked the truck in the uhaul padoing lot and dropped off the key in the keybox and went home to try the return remotely using the Wi-Fi. The website loaded successfully but there is a point where it asked to scan the location barcode located at the entrance door of the store, which I didn't know I needed for the return. I ended up sending an email with the picture of the gas mileage and gas tank, but it would have been a lot easier if the location barcode was posted in the website and/or facebook page.

Ivan H. 
Rating:
2.0

The charge for gas wasn't cool. What they put in the paper for the beginning amount was incorrect and what actually was in there werent the same. When I brought it to their attention after the fact, they said I should have filled out everything in the text before I left the premises. I didn't know there was a text. There was no instruction in that way. Idk if I was charged for the torn blanket or not,because I didn't get a receipt before leaving, but the blanket was torn when we got it. I should have been able to review an itemized receipt before accepting a verbal quote at the end. This wasn't professional and I still don't know how they came to the end quote. I didn't argue with the guy at the end as it was clear that he wasn't budging and was not empathetic. He was also not giving me any papers so what could I really do but say ok?

KRISTIN G. 
Rating:
3.0

The mileage went up one mile literally as I turned out of the lot so that felt like a cheap extra dollar! The lock was also frozen to get into the cargo hold to get the keys in the morning so that was hard to open. Also the truck was basically blocked into a area of the lot so it was hard to maneuver out and just costly for gas and mileage. But the vehicle did the job, no real complaints.

Jordan O. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

The guy who received the cars and sign off, is a pain in the rear. His service is pathetic and totally unprofessional. The clerks from inside are the best ever.

Nick U. 
Rating:
3.0

I dropped of the trailer and the attendant told me that they would send the receipt by email. No problems expected. When I received the email, there was an addition fee of $15 for cleaning. There was no cleaning needed. The back of the trailer only had the furniture pads that were rented. Don't trust this place. If you rent, stay until you receive the receipt.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Marge M. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

ABETI K. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

It may be increased staff at busy times to reduce the wait. But this is a great place to rent a truck or a storage space

Jeffrey K. 
Rating:
4.0

Customer did not leave a comment.

Darrel W. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
4.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

NIHAD N. 
Rating:
5.0

This is a secure place to store things, but think it was too expensive for me and my family. Thanks Adam for being so helpful over the past year as we stored our things. I am grateful that you are the manager there.

John P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohmmad P. 
Rating:
4.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Charisse R. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO D. 
Rating:
5.0

Would recommend establishing a loyalty program. I have been using uhaul auto transporters for years and it would be nice to get a free rental or discount after so many rentals.

GENARO F. 
Rating:
2.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

I think you are at the top of the game now

CLAYTON R. 
Rating:
5.0

I just rented a pickup truck for the first time in a year because of Covid. I had a nearby business, for many years I used to rent trucks from this location, Adam and Dave were two of the best guys ever. They both consistently went above and beyond to make renting trucks a painless thing. The best.

jeffery H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Good customer service at front desk and easy return.

CLIFTON T. 
Rating:
5.0

Smooth in every way.

TRICIA T. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
1.0

the staff went out of their way to not speak with or engage with me at all, they prefer to let the phone go to the main, national number. i'll never use this store again.

GEORGE D. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

Terrible customer service. Signed in ahead of time and when the credit card system was down took 45 minutes to get a van and the lady helping was eating McDonalds and asking customers to take out cash or come back later. Embarrasing.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

MEDARDO G.  |  Overall Experience 
Rating:
5.0

Great

TOMAS H. 
Rating:
5.0

Customer did not leave a comment.

NATHAN L. 
Rating:
3.0

This was not a great experience. U-Haul was not helpful with the process at all. My ubox was extremely delayed (2 weeks) and U-Haul didn't notify me at all. It wasn't until I called to check the status, 2 days before scheduled arrival, that someone on the phone casually told me it hadn't even shipped out yet. When it did arrive (after the SECOND guaranteed arrival date), I wasn't notified until the day after I was supposed to receive it. Finally, when my ubox was released to my movers in Lafayette, they charged the wrong card with $895, causing my account to go in the negative. Luckily my fiancé was able to send me the money that should have been charged to his card, but I incurred a $14 transfer fee. Also, a few of my things were broken upon arrival. It was a bad experience and I wouldn't recommend or use this service again.

Tracie D. 
Rating:
5.0

Customer did not leave a comment.

Le Dominic W. 
Rating:
5.0

The young man who helped me was fantastic! He was so helpful and kind with impeccable manners. Just a wonderful and customer service. I’m so grateful for his assistance and beautiful nature.

Lori R.  |  First Impressions 
Rating:
5.0

Customer rep I dealt with for truck return and the guy for box return were both great.

William T. 
Rating:
4.0

Everything went smooth!

ERIONEXI M. 
Rating:
1.0

I have dealt with the people running the Dempster location for many years and in different contexts. The are uniformly inefficient, disengaged, unhelpful and generally surely.

Anne P. 
Rating:
2.0

I have rented about 10 vans in the past three years or so from this location and they have always been good. My experience today put such a bad taste in my mouth that I may not go back. A ridiculous amount of verifying in 10 degree weather. The van use came back from an earlier rental. I was asked to take photos of any damage to the van before leaving. I was also asked to verify the mileage and gas. I was told there was a 1/4 tank, but it was below that. The van was dirty and had a fair amount of snow, road salt and slush to give it a proper look over. I was instructed to follow these prompts, but I got to a point where I couldn't take any more pictures. When I went back in the store to dispute the gas level and the verification, the manager told me not to worry about it and to return the van with what I thought the gas level was at. What was the point of having me do all of this b.s., if it really didn't matter? Very frustrated with the ‘newer manager'.

Daniel C. 
Rating:
5.0

Software amazing. So easy to use and rent from my phone !

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

DENISE M. 
Rating:
1.0

To Whom it may Concern This company has to go through a MAJOR training for their staff. They don't care about customers' service or their job, horrible, horrible, horrible on-site service, no pride in their work. I have rented u Haul different times different places over the year, same nothing has changed. I always rent from HomeDepot Penske several times a year. This time didnt have any trucks available and that how endup at u-hal. Im willing to talk to someone about my experience. 773 742 6728. If you dont care about this experiance please disregard all this and do business as usual. Please dont have the maneger from this site to call me if your will call. Thank you

ALBERTO M. 
Rating:
4.0

I did not go into the store. I just dropped off to personnel outside. Staff was very friendly.

Kristine P. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
2.0

Didn't have all the equipment that I ordered.(furniture dolly). But they could sell me one! Ordered two packs of blankets. Only used one and they would not refuund me the $10.00. Must not get much repeat business, at the least not mine!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

CLAIRE B. 
Rating:
5.0

Customer did not leave a comment.

XIAOLONG C. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Gentleman who greeted me and checked me in was very friendly and patient with me. I don't have his name handy but please thank him for me. Also, the gentleman that received my returned equipment was very helpful and polite. He was so efficient and went through everything quick enough since it was freezing cold. I truly appreciated that!

Yaranzeth L. 
Rating:
2.0

Clean the truck. The fuel level droped 1/8th after driving one mile. The amount of fuel in the tank was inaccurate

Edouard C. 
Rating:
3.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Great

CJ B.  |  Overall Experience 
Rating:
4.0

The web page didn't work for self-serve pickup and return.

Bruce W. 
Rating:
4.0

Customer did not leave a comment.

KATALINA R. 
Rating:
5.0

great job getting me in, and out quickly and safely

HOWARD A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Nothing

VERNA M. 
Rating:
4.0

App at site didn't work Had to go inside to get keys Otherwise, everything was great

Thomas S. 
Rating:
5.0

Service was awesome, no problem with pick up or return. Great customer service.

Celeste G. 
Rating:
1.0

Words can't explain my feelings about this vehicle

ANTHONY S. 
Rating:
4.0

Check all trucks, before renting out, to make sure they all have locks and working parts such as overhead doors and interior lights.

Kirsten K. 
Rating:
5.0

Adam was great!! Very helpful and knowledgeable! Worked very and was very personable! He worked very well with the other guy together and in tandem. Great experience!!! Please clone them!!

Mark H. 
Rating:
5.0

Adam showed great customer service skills. Had a minor problem ( the location) 1st. the store was closed and the only drop box I seen was an regular unlocked mail box for store; however, the u-haul representative later on that night quickly gave another location. Thanks so much for Swift representative that get the job done. 2nd. Location given the male representative was very hospitable.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

U-Haul of Evanston has upgraded its service and now operates very efficiently - especially when checking in the trucks.

Noel M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
3.0

Quote was written up wrong resulting in surprise charges when returning. I waited 10 min and had to enter the office to get someone to check in the van when I returned.

DEBORAH F. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

the Uhaul website was not working. But i knew the team at this location would take good care of me and they did! Even though some payment terminals weren't working, the front door wasn't working, the agency's app for Uhaul wasn't working well. The agency team is great! Fire your Agency support and website support teams!! Peter

Peter G. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

Przemyslaw K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIAVANNA J.  |  First Impressions 
Rating:
5.0

The storage unit I was assigned was very close to the door so that we could move things in and out easily. I felt very secure leaving all my belongings there for two months while I looked for a place to live. When it was time to move out, I was very happy with the professionalism of the staff and especially the manager, who was very helpful. Thank you for an awesome experience.

Linea E.  |  Overall Experience 
Rating:
5.0

Lillian was so very kind, friendly, and helpful, answering our questions very patiently. She was knowledgeable about your facility and took the time that was needed to be sure that we had a good experience. Thank you to her for making this necessary storage-season for us so pleasant!

Denis F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire M.  |  First Impressions 
Rating:
5.0

Excellent service. Very friendly and helpful people

Jerzy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
5.0

Very kind staff which was much appreiated because the UHAUL for Fresno, CA and the 800 number were not too helpful. Great end to a terrible experience since the time of my booking. I appreciate the Evanston staff!

Alexandra C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Claire H.  |  Overall Experience 
Rating:
5.0

Staff is difficult to get a hold of on the phone. I left numerous messages regarding my move out and no one ever replied.

Kira F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tina/Michael W.  |  First Impressions 
Rating:
5.0

Easy unloading in the dock. Elevator worked and held 3 carts at a time. Carts were nice. Easy to work and finished rather quickly.

James-Grant R.  |  First Impressions 
Rating:
5.0

Thanks Adam!

Michael K.  |  Overall Experience 
Rating:
5.0

George and Adam were very helpful! Thanks

Michael K.  |  First Impressions 
Rating:
5.0

Great service!

Linda M.  |  First Impressions 
Rating:
5.0

I have been a loyal renter since 4/11/11, more than 8 and a 1/2 years. UHS has been terrific and helpful. Thank you!

LINDA M.  |  Overall Experience 
Rating:
4.0

Great Customer Service

Barbara M.  |  First Impressions 
Rating:
5.0

Good facility.

Susan M.  |  Overall Experience 
Rating:
1.0

The Manager Adam makes serious errors promises to correct them & never keeps his word. He tried to clean it up w/free rent but that won't cover ANYTHING I LOST due to water damage HE KNEW ABOUT BEFORE

Ayesha H.  |  Overall Experience 
Rating:
1.0

The roof is in disrepair & the General Manager Adam is aware of the issue yet, still allowed units that are directly affected by this issue to be rented to customers. He didn't include my insurance.

Ayesha H.  |  Overall Experience 
Rating:
4.0

I appreciate the service and consideration given by U-Haul during my storage tenure. The facility should have bolt cutters available to cut locks in case customers lose their keys.

AUDREY H.  |  Overall Experience 
Rating:
5.0

The worker Martel was very helpful and respectful gentleman to my elderly mother and very Patient with wonderful customer service.

Shawona T.  |  Overall Experience 
Rating:
5.0

Super Service in Urbandale, IA and Evanston, IL

Jerzy C.  |  First Impressions 
Rating:
5.0

1

Dennis G.  |  Overall Experience 
Rating:
5.0

All workers was very nice

yaneek f.  |  Overall Experience 
Rating:
1.0

Bad customer service. Central Uhaul takes no accountability for customer satisfaction. Do not use this company in the Midwest region, I’m having to go to arbitration to get a refund.

dennis k.  |  First Impressions 
Rating:
2.0

I paid for a climate controlled unit and each time I came to the place it was sweltering inside. Make sure the a/c is actually being maintained.

MATTHEW B.  |  Overall Experience 
Rating:
4.0

thanks

Felix M.  |  Overall Experience 
Rating:
5.0

Very clean storage units!

lois m.  |  Overall Experience 
Rating:
5.0

clean easy access with a truck bay. perfect to load or unload in bad weather. plenty of dollies and hand carts.

Fernando J.  |  Overall Experience 
Rating:
5.0

All my questions were answered.People were very helpful

neli k.  |  First Impressions 
Rating:
5.0

Martell is very funny and professional. He made a stressful situation (moving) not so bad.

Deborah G.  |  First Impressions 
Rating:
4.0

Unit was a long walk from the door.

prudence m.  |  Overall Experience 
Rating:
5.0

Easy to do, nice facility.

Sara G.  |  First Impressions 
Rating:
5.0

Wheee!

David H.  |  Overall Experience 
Rating:
5.0

The guys were very kind and accommodating.

Jeffrey E.  |  First Impressions 
Rating:
1.0

YOU HAVE THE WRONG EMAIL AND THE WRONG NICK ZAVAKOS!..... QUIT EMAILING ME OR YOU SHALL BE REVIEW BOMBED UNTIL THE SUN EXPLODEDS!!!!!!!

Nick Z.  |  Overall Experience 
Rating:
4.0

The only challenge with this site was the parking. There were often long term (all day) or Uhaul trailers parked in the spots needed for access to the storage units

matt w.  |  Overall Experience 
Rating:
4.0

The storage unit in Evanston closes at 7 and I think that’s way too early

James W.  |  Overall Experience 
Rating:
5.0

Only negative comment is that I had an expensive wool rug stored and it took on moth damage. That was disappointing.

jill m.  |  Overall Experience 
Rating:
5.0

I've used this facility a number of times and I have always had a good experience. Make sure to ask about offers and promotions in advance.

Geordan T.  |  Overall Experience 
Rating:
4.0

4 stars basses upon the following: Men’s restroom was not accessible and very unpleasant odors can be smelled in the surrounding area. Hopefully this issue will be repaired soon.

james t.  |  Overall Experience 
Rating:
1.0

I made an an agreement to dispose of my stuff inside a storage unit, and paid them all the fees and everything, and double checked because I'm travelling. They didn't cancel it. Now at collection...

ABDULELAH A.  |  Overall Experience 
Rating:
5.0

Staff was exceptionally helpful and friendly.

Thomas P.  |  Overall Experience 
Rating:
1.0

I recently received an email from UHaul saying my unit had been vacated. I was out of town & never authorized this. it took 3 hours on the phone to clear up that a mistake. Unacceptable aggrevation.

Judith S.  |  Overall Experience 
Rating:
5.0

Excellent customer service. The one way rental with a storage locker is a great deal

EMILY l.  |  Reservation 
Rating:
5.0

Great experience. Denise was super helpful.

Susan F.  |  Overall Experience 
Rating:
5.0

Great Staff

Chris C.  |  Overall Experience 
Rating:
4.0

I was very pleased with the storage facility at 2125 Dempster Street in Evanston, IL. The space was well maintained, access to the unit was convenient, and I had no problem using the loading docks.

John C.  |  Overall Experience 
Rating:
4.0

My overall experience was very positive. Very happy to have used uhal for my moving and storage needs. I would recommend having an additional check in person. Or a self check out for reservations.

Sylvia J.  |  Reservation 
Rating:
5.0

Devon from U-Haul Dempster went above and beyond to fulfill my reservations (truck & storage). Despite the initial chaos, Devon adapted to the problems and helped me get a storage unit the next day!!

Yishu L.  |  Reservation 
Rating:
1.0

Your website is never working to pay online. Your manager at the Evanston, iL facility was very uncooperative. Always had to reach corporate office for service. Corporate staff were helpful.

QUINCY C.  |  Overall Experience 
Rating:
1.0

Terrible experience.

Micah J.  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean facility. Would recommend.

Debra M.  |  Overall Experience 
Rating:
5.0

Thank you as usual for the service.

Jocelyn F.  |  Overall Experience 
Rating:
5.0

Thanks for running such a great facility!

Jessica D.  |  Overall Experience 
Rating:
2.0

Need better and more staff here. Always a long wait for help. Slow service

MICHAEL E.  |  Overall Experience 
Rating:
4.0

The lack of customer parking made things difficult. Even though there is limited street parking, traffic makes it challenging to use when moving storage items to a vehicle.

Eddie B.  |  Overall Experience 
No reviews have been submitted for this location.

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