Customer Reviews for U-Haul Moving & Storage of Fairbanks

Rating:

3.0

Tell the customer know to take pictures of rented equipment before taking it.

Rating:

3.0

Windows and mirrors were very dirty.

Rating:

3.0

The trailer had a balled tire when I went to pick it up, waited an hour to have them change it. Then I get home load it just to find out the ratchets for the tire straps would barely move. After spraying them down with wd-40 I was able to get them to move enough to work. The driver turn/brake light didn't work.

Rating:

5.0

Very helpful.

Rating:

5.0

Nothing. Staff is friendly and efficient

Rating:

5.0

The worker was professional and I enjoyed having a lock and key supplied to me.

Rating:

5.0

Best storage facility in Fairbanks. Thank you for helping to keep belongings safe while i go on my yearly summer trip around Alaska with my cat in my truck/camper trailer. Have a great summer ! !

Rating:

4.0

I had several issues moving into the storage, from getting a storage that was too small and having to trade up a couple of times, to one storage having some water (just bc of break-up and where the snow had been piled). Alas, no matter which staff member I spoke to, they were helpful, genuinely nice and fixed my issue. I’m happy I chose college u-haul and would recommend to anybody needing not just storage but travelling, towing etc

Rating:

3.0

Tony riddles is the man!!

Rating:

5.0

Thank you staff was very helpful made my move way easier.

Rating:

5.0

Staff was awesome helpful and friendly

Rating:

5.0

Ray and other staff were very helpful amd inviting. I would recommend them to everyone!

Rating:

5.0

I appreciate that the van was warmed up and ready for me. Staff was super friendly.

Rating:

5.0

Excellent customer service from the staff.

Rating:

4.0

I’m wondering how it costed me almost 500$ f -5/ days this cannot be right in checking my bank debit card! i’m trying to reach the business main office but need calm down first! i’m very concerned t this has happened! Ck out your rentals paperwork! Real good i been scammed i believe!

Rating:

5.0

Nothing. Your employees are always friendly and helpful!

Rating:

5.0

I have no improvements. Your employees are always professional, and the area remains clean.

Rating:

5.0

Keep doing what you are doing now. Excellent service and friendly staff.

Rating:

4.0

The staff were very accommodating and polite. Also they are responsive! Which means there are people actually working! This means a lot to me in business nature. This created a process of a smooth flow, simple and easy. There is a lot of talk about policies and the paperwork that comes with it when obtaining a storage unit I could fall asleep lol which can be a little too much at the time depending on your reason for getting a unit and the type of day your having. However, I would definitely recommend this place to anyone. Great experience!! Fairbanks UHaul #209 Who Dey!

Rating:

5.0

Very knowledgeable and helpful

Rating:

5.0

The employee who completed the original rental was extraordinarily helpful and polite. The return was smooth and completed with the same politeness.

Rating:

5.0

The U-Haul on College 826056 is AMAZING!!!! The only thing is I think U-Haul should provide better Tires for their trucks because we are in Alaska!! For the U-Haul on Airport. You All need to get off your high horses. Just because you are employed doesn’t mean you can treat people like they are less than you!! The U-Haul on Airport needs to get rid of people who can’t maintain at least good customer service The U-Haul on Airport Sucks And does not maintain a U-Haul Mission. It’s like if you’re not white or rich they don’t appreciate your patriotism!!! ⭐️⭐️⭐️⭐️ I will ONLY RECOMMEND U-HAUL STORE 826056. 👎👎👎👎For your airport location they can KICK ROCKS. I will make sure I tell everyone never to rent from that location!! 🌟🌟🌟🌟AGAIN THANK YOU TO ALL THE EMPLOYEES OF U-HAUL 826056 “the College Location “ These employees maintain your customer base and should be given the opportunity for advancement and/or more money!! They all need raises!!!! U-Haul you should keep and retain employees like the ones at Store 826056!! You should show your appreciation for employees who create an amazing experience at your locations!!! We all know that having employees that make your business shine is imperative in a day and age where people don’t want to work or go above and beyond!!! These employees need RECOGNITION AND RAISES!!!!!

Rating:

5.0

Very good. No comment

Rating:

5.0

You are the best

Rating:

5.0

My only complaint is when calling the local store #, after 2 rings, the call is transferred to a national call center. The national call center is geared more towards truck rental and NOT helpful about local storage. The local facility is always helpful, immaculately clean, temperature controlled and easy to access.

Rating:

4.0

The trailer had intermittent electrical issues when I first picked it up. It should have never been rented until these electrical issues were repaired

Rating:

5.0

Don’t leave a customer with only 1/16 of a tank of fuel.

Rating:

5.0

Yes I forget the gentleman's name that helped me set up with my storage. The gentleman is always extra helpful whatever he can do and real good customer service. Thank you very much

Rating:

5.0

This place is awesome. I highly recommend it for storage and for renting Uhauls. Staff was very friendly and felt like a family atmosphere. Place was clean and convenient. Top-notch place.

Rating:

5.0

I had that unit for three year three or four years and it was always excellent. Never had a problem I was handicapped in a wheelchair and they always provided help when I needed it when I went over to my storage unit and I never had a problem with U-Haul. It was awesome great and I will use it again if needed thank you.

Rating:

5.0

I've always like thier services and would recommend them to otgers.

Rating:

5.0

General manager Terry Blair is a true professional and an attribute to U-Haul. He worked quickly and effortlessly to met my needs. I would 100 percent recommend this location due to Terry’s superb skills and abilities.

Rating:

3.0

Rear door was iced shut but that the weather in Alaska when it rains then turns cold. The one complaint I do have and it’s partly my fault for not looking closer. I canceled the insurance when I booked the reservation but it was added back in when I picked the truck up. It’s only $15 but I feel cheated for it when I had already canceled it and then it was added back in at the pickup point.

Rating:

3.0

I used a rolling cart to move my things to a bus stop about 20ft from the facility. I staff member came and demanded $15 for the cart while chastising me about sleeping in the unit. I have never slept on the property and only come to get my things and leave, as I did this time. I am a fulltime student at UAF and felt this behavior was utterly disrespectful as I had communicated my intentions, and emailed Management concerning my unit. This was disgusting. I'll never be back.

Rating:

5.0

Teally appreciate how friendly the lady was, really knew the equipment and helped every step of the way

Rating:

5.0

The guys there are so nice and helpful! This College Rd location in Fairbanks is the BEST one!!

Rating:

5.0

Faster internet. Your staff is wonderful. I rent uhauls from you guys all of the time.

Rating:

5.0

Picked up a cargo can with 3/4 of a tank and fetirned it woth 3/; of a tank and got cjarged all sorts of fees.

Rating:

5.0

Fix your website! It is terrible, difficult to navigate & internationally confusing by trying to sell unneeded/unwanted products. You can do better!

Rating:

2.0

billed me for 3 days. I returned it in 2 days. They charged 1 day on card. I paid 2nd day with cash. they put 3 days on card. that's incompetence. Now I spoke I have to involve a spineless, idiot bank and stay passed while they try finding their backsides. Ernest

Rating:

5.0

U-Haul Reservation system. tried to reserve a truck for Sept, in June, and UHaul app wouldn’t let me and multiple UH folks I spoke to said “Oh sir per company policy we can’t guarantee a truck until the day before your scheduled pickup.” That’s not acceptable for planning purposes. Gladly it worked out and the team at the F’banks College Rd store were great.

Rating:

2.0

On the day of check out, I had to return to the office several times and wait five minutes before anyone made an appearance and when someone did show up, I was rushed out so they could take a smoke break.....facility roof had leaked and items in my storage got wet, moldy, and destroyed. Inquired about compensation, but nobody including the insurance were willing to help. Wound up losing some personal items and furniture to the dumpster rather than getting any type of compensation.

Rating:

5.0

Always quick and easy to rent and return the trailer, thank you.

Rating:

5.0

Entrance and exit hard to navigate

Rating:

5.0

The staff was amazing. The truck was scary to drive. There was a loud scraping noise a grinding noise and it lacked power. I'm thankful I was in town. A truck with 140,000 + miles and drives that way shouldn't cost as much to rent.

Rating:

5.0

Awesome Service The Best Customer Service Outstanding!

Rating:

4.0

Staff was excellent

Rating:

5.0

The only problem I had was availability. You need to have more trucks !

Rating:

1.0

Worst experience ever at a rental car company. Had a reservation set for over 4 months, even called and talked to the people before locking it in to make sure I was good to go where I was headed. Arrived on the day of pick up and NO vehicles available for my trip, not even in other weight classes. They let me rent a “day use” vehicle that was already spoken for, for a couple hours so I could get my daughter and our gear from the airport. They called and had a vehicle turned in earlier than expected at another facility. Went there only to find out it was a way bigger truck and they said I shouldn’t drive it on the dirt roads I needed to drive on (that I stated from the beginning). Said if anything happens to it even with insurance I would be buying the truck in its entirety. Found a hotel to stay in instead of being on the road and I’m trying to find anyone to rent me a vehicle. Pretty much everyone is sold out, triple the price, or won’t let me take it on the dirt roads where I need to go. Pretty much messed our trip right from the beginning. And they charged me full rate for the one I used for a couple hours. Thanks U-Haul, never renting from you again

Rating:

4.0

Do a walkthrough of the vehicle with the customer, explain features or provide relevant information to the customer; information regarding any discount or sales promotion going on could be helpful.

Rating:

5.0

Nothing! All the workers and the entire experience was perfect!

Rating:

5.0

I had a great experience during and after my UHaul pickup and drop off..

Rating:

5.0

I can’t remember the persons name who helped me but at the 209 college road location but he was a black professional gentleman in customer service, I had to come in early for my reservation, it wasn’t ready, but for the job I was doing he recommended me a truck which was a better option and cheaper in the long run, give him a raise he deserves it.

Rating:

5.0

Low air pressure in both rear tires kept leaking

Rating:

5.0

Friendly staff and good service…

Rating:

5.0

Old truck van, lots of deferred maintenance. But it ran, one day rental, not a big deal.

Rating:

2.0

CEL and traction control warning lights on. Poor fuel economy (worse than expected, 8-9mpg unloaded, even bad for a box truck considering only 10’ box). Wiper blades damaged. Power steering squealing loudly at lock. Worst of all, was stopped by authorities and rerouted daily due to studded tires, which are illegal in AK after 01 May (picked up on 01 Aug), which more than doubled mileage (should have gone about 120-140 miles, was charged for over 300 miles) and caused the bill from U-Haul as well as fuel used be much higher than it should have been. Have had good experiences with U-Haul in the past, but not this time. Maybe try a different location.

Rating:

5.0

College location has always been very helpful. Airport location could learn from them about customer service.

Rating:

1.0

The reservation system is EXTREMELY flawed. I made a reservation over 2 weeks before pick up. I called a week ahead to confirm since Fairbanks, AK uhaul has a reputation for not providing their equipment on time. They stated NONE would be available at the reservation date. I asked them if any would be close to the original reservation date. He stated he could provide one 2 days later from original reservation date. I agreed. I called back days later to reconfirm and they then stated they could not rent their smallest trailer because the car i was using would not pull it. They knew the type car n size trailer during the first reservation and never stated their would be a problem. I angrily cancelled the reservation. I spent days stressing and tryin to purchase a trailer. Then i get a phone call stating they had a trailer for me and apologized for the incorrect info. THEY NEED TO BETTER TRAIN THEIR EMPLOYEES. In addition, the are making promises to provide a product and service when they know they cannot fulfill their obligation. TERRIBLE!!

Rating:

5.0

very kind and helpful at pickup

Rating:

5.0

Terry and staff are extremely helpful and friendly! The facility is clean and well organized. They are the best! Thank you so very much.

Rating:

5.0

Customer service was excellent

Rating:

5.0

I LOVED the service I received there! Shaun was awesome!! ✨🥰🥰

Rating:

4.0

There were mice in my unit.

Rating:

5.0

Only thing is that U-haul is a bit pricey... other than that, Great!

Rating:

4.0

There was a significant amount of dirt inside the unit I had to sweep out. The truck had very little fuel in it when I rented it, below a quarter tank. I fueled the truck up for over $100 I didn’t get credited for the fuel that was left in the truck.

Rating:

5.0

Too expensive, no military discount.

Rating:

5.0

clean, mannerly, nice folks just a little overpriced!

Rating:

5.0

The staff were very helpful in getting us into storage unit that was perfect for our needs. The 10 x 15 unit was large enough to hold our 2bd household and if packed tightly could hold more. Friendly helpful staff that helped with the van and auto transport return as well as storage unit rental. The entire return process was a professional experience that was very much needed after the long journey we just accomplished. I would recommend and used this service again.

Rating:

5.0

Very friendly staff!

Rating:

5.0

The customer service team was super friendly and helpful I appreciate how she went above and beyond. Patient with all of my questions.

Rating:

5.0

Plus was that the staff at the college road location was AWESOME. From getting the boxes, getting the truck and instructions on the truck, to returning the truck. Customers service was cheery, helpful, knowledgeable and went above and beyond. Minus. The truck was OK. We got the job done. The seat was really hard to adjust, one headlight was out, transmission fluid leaked on our driveway. All in all I am happy, we got the job done.

Rating:

5.0

Thank you for helping me and assisting me through the whole process. It was clear and understanding. I appreciate the courtesy in getting me a storage unit. I know my moving items to my storage unit will be a smooth transition. Thanks again

Rating:

5.0

Had my unit for 21 years and local management was always polite, attentive and understanding !! There was some tough financial times in the middle of those two decades and U-Haul hung right in there with me. Gave me ample time and guidance to help me catch up. I will always remember that help and will recommend U-Haul to anyone needing your services. Thank you.

Rating:

4.0

7pm is to early to end access. Sometimes I work till 8 then needed to return equipment to storage but I couldn't get it which meant my equipment stayed in my truck all night in the cold. You should extend access time to 9pm for those people that need later access. Everything else was awesome. Thank you for the great service.

Rating:

5.0

The facility was always clean. It was also nice to have a warm place in winter to store things that could not stay in cold storage.

Rating:

5.0

The people at the store were great the over the phone person I talk to it's kind of hard to understand a little bit

Rating:

5.0

The two guys working were great. I went on 5/3/24 about 2 pm. The guys were nice, helpful, and understanding. Give them both raises, those are two employees you don’t want to lose.

Rating:

4.0

Move to a bigger lot with better access. Great people. Great service. Location SuCKS!

Rating:

5.0

Perfect overall experience

Rating:

5.0

Friendly and helpful staff. I got promt responses to all questions I had and they were more than willing to help me with anything I needed.

Rating:

2.0

I dropped the truck to the attendant during store hours. He stated I would get my final statement via email in 10-15 mins. It never came. I drove back and the truck was parked on the lot in line with the other trucks and keys missing. A different attendant found the keys and checked the trunk in for me and printed a final receipt.

Rating:

5.0

River is the best manager in the company.

Rating:

5.0

The employee Linnea went above and beyond to help us out on not only this visit but all of my last 3 times renting from U haul. She's friendly , and very helpful.!

Rating:

5.0

Please send my appreciation to the staff at U-Haul on college road in Fairbanks, Alaska. Staff were kind and helped me find my storage unit when I first stored my items. As I was moving out a bathroom flooded and I saw staff respond within minutes and by that evening it was completely cleaned up. They were also prompt and friendly when I closed my current account. I have used this location twice and have enjoyed both experiences. Thank you so much for helping during multiple moves.

Rating:

5.0

Fantastic.

Rating:

5.0

Excellent custom service. Very professional and courteous. Thank you for being helpful when addressing my concerns.

Rating:

5.0

Give the man a raise that helped me

Rating:

5.0

No lights on my side if the unit but still excellent

Rating:

5.0

I can not say enough good things about Uhaul. I became behind on my bill and Diane was willing to work with me to get my things out of storage. The problem was I was in a different city for surgery, then after that recovery had to be flown back to that same city for an emergent surgery. She worked with me and did not put my unit up for auction which she would have been well within her right. Teri also was trying to work with me. In this day in age this type of above and beyond customer service is sooooo hard to find and almost obsolete. My only critique would be that Uhaul should take partial payments. I would have been able to keep my stuff there and would have been able to make my account up to date. I thought it was a bit weird they do not take partial payments. Diane also left me speechless and feeling blessed; when she had the police and fire Chaplain come visit me in the rehab hospital. That made me speechless, but I felt so blessed and special. For her to take the time to think of doing and then actually making it happen. I can not thank her enough!

Rating:

5.0

Great staff. Very helpful and friendly.

Rating:

5.0

It was time for me to go find new things in life, and the time I had storage units there were good. Thank you

Rating:

2.0

I had a bunch of stuff damaged in a ceiling leak that I wasn't told about. When I tried to file an insurance claim it was closed for no reason.

Rating:

5.0

Very helpful. Thank you for all of the help.

Rating:

2.0

The inside of my storage unit got wet. All items on the ground were wet or had water damage. Poor conditions for storage on the outside units. Would definitely recommend indoor storage units. Security is top notch.

Rating:

5.0

Clean and secure with you Great prices for storage units and the staff is very helpful I would definitely recommend this place to anybody needing a storage unit.

Rating:

5.0

Super friendly staff

Rating:

5.0

Amazing customer service and convenient location.

Rating:

2.0

Terrible communication will billing

Rating:

5.0

Clean and easy to use.

Rating:

5.0

Tony was excellent and very helpful

Rating:

5.0

*Fabulous experience with a ☝️”one-way” travel of a flawless, as new~ *20’ U-haul Truck & 1 MONTHS FREE STORAGE :-) Awesome 👌 Merci:-) Manager *Terry-*Steve & *Tony 👍

Rating:

5.0

Without question… this has been a literally *FLAWLESS experience w/ U-Haul from Anchorage*4751 SewardHwy. *David-*Angelo *Netta & *Kimberly to Fbks. *209 College Rd. *Terry-*Steve & Wilson. Quality-Service 2nd.-to-none! *Merci:-) U-Haul for providing A* caliber employees to assist-ensure & facilitate safe travel/transfer*seamlessly! After a 6 month journey in Anchorage for care… we have finally been well enough to relocate back home to North Pole :-) 🤞 Most thankful U-Haul has a viable &-affordable *mode in place to make a one way move possible, Merci:-)

Rating:

1.0

When I moved in a lock was already on my assigned storage unit, so in the confusion the attendant had to cut the lock off, only to reveal another persons goods still inside. We had to go down to the office, reassign me another locker and move my things again. The whole process took about an hour. Very dissatisfying.

Rating:

5.0

Kudos to Shane, Scott, Terry for accommodating some of the challenges involved in my move in a professional manner and treating me with respect and understanding as well. Thank you for adding to the success of my move , esp warming the truck up on that sub below zero winter day! Maria Keller

Rating:

1.0

Water damage

Rating:

5.0

Always convenient and helpful.

Rating:

4.0

Shane was extremely helpful when I came to get a storage unit. He had a very eager and willing attitude, and was very persobable-which is a breath of fresh air nowadays dealing with "customer service representatives" thank you Shane fora job well done, and thank you Uhaul for such a positive experience! I will definitely be recommending you to all friends and family 🙃

Rating:

4.0

Maintenance staff was top notch. Bathroom toilet was often in need of adjustment in warehouse wouldn't flush every other time. No soap in sink.

Rating:

5.0

Thank you. Happy Holidays!

Rating:

5.0

Great facility

Rating:

5.0

I really didn’t want to leave out nice unit, it was so convenient to be there. The staff were very courteous and helpful at all times. Excellent excellent place I would recommend this.

Rating:

4.0

Other than the fact that I kept getting billed monthly all the way through September of 2022, after I removed all my belongings in April of 2022, my overall experience with that facility was very good. And the billing mistake was resolved as well.

Rating:

5.0

You have a good people working with you, continue in this way, good job.

Rating:

3.0

Good

Rating:

1.0

They manager that help me on 10/4/2022 was amazing very nice she should have her own store because she know how to treat people she passionate approachable authentic and caring amazing leadership I rate her allover score is a 10

Rating:

4.0

The location is a bit annoying since it’s at a corner of a highway (ish) so getting in and/our out may require to make a U-turn. They’re low on staff. From a business point of view they probably do have the right amount of people, but as soon more then two people shows up you may as well pull a chair from your storage. The pros: Awesome attitude and climate, I interacted with at least 4 different individuals and they were all genuinely friendly and helpful even tho they were swamped during my visit

Rating:

5.0

Professional and friendly service.

Rating:

3.0

Note. The auto light in hallway near locker was not working. All access 24 hr door had no handle on it and not able to enter. Manager let me in thru the regular door. Worker was very friendly and helped me right as store closing. But the other issues are not to be overlooked.

Rating:

5.0

great service!

Rating:

3.0

Water flooded storage unit and damaged our property. We had an outside storage unit. Had to have staff move uhaul box trucks that were parked in front of the storage unit door. To get into storage unit.

Rating:

5.0

The person who helped me at the College Road, Fairbanks Alaska location was awsome.

Rating:

5.0

The counter person was extremely helpful and very expedient with all matters relating to the rental.

Rating:

5.0

We were very pleased with your storage facility. We had a unit with you for over 16 years and never had a problem in all that time. Thanks for keeping our belongings secure, dry, and warm.

Rating:

5.0

Thank you for the nice service.

Rating:

5.0

Very friendly and quick service. Highly recommended!

Rating:

1.0

Access to storage unit was continuously blocked by trucks, maneuvering personnel vehicle onsite was very congested. Units were being flooded by water and ice. I chose to relocate to a different provider to protect my belongings. I will not recommend this facility to future clients.

Rating:

5.0

Vary well run and would recommend to anybody.

Rating:

4.0

Kind of baffled at how online it shows unit price of 109.95 and when I decided to walk in and get another unit in person they are charging 129.95!

Rating:

4.0

The only thing I wish could’ve been different is that if I pay for 24 hour access, that I would be able to use the large automatic loading and unloading doors at the front of the building, rather than having to move in and try to fit everything through the small single side door. Although there was a keypad which I was able to put my combination into at the big front door, it would not open or unlock after 8 pm, which made it difficult to initially move my belongings into the storage unit, being that we arrived into Fairbanks around 9pm, and paid extra for 24 hour access. Other than that, the staff was friendly and helpful, and the building and unit was clean.

Rating:

2.0

Very unsafe. There are homeless people living at the facility that watch as We move our items.

Rating:

2.0

There are homeless people who live at the storage facility. When moving items to our floor, there are a few (transients) who stay and loiter why you move your items from the truck to your facility. The most upsetting thing is not having access to the restrooms, due to the transients sleeping in there.

Rating:

5.0

Thanks to Randy who is a good Man who helped me when i was in diar need of help and i really appreciate people like him so give him a raise!

Rating:

5.0

The staff was super friendly and helpful. I was able to easily get the information I needed and to access my unit. Billing is a breeze. Very appreciative for the staff and the convenience of the location

Rating:

3.0

Took a long time to figure out how to get in after hours

Rating:

5.0

The storage unit and building was clean and well maintained.staff was polite and helpful. inside storage units are well secured. its a nice place. i would use there storage again if i needed to.

Rating:

5.0

A pleasant experience to say the least..

Rating:

4.0

Would be perfect if the access hours are more flexible or accessible later the day, some people work long hours. Thank you! Overall experience is terrific!

Rating:

5.0

Dawn was absolutely awesome and super helpful. She was very kind and answered any question I had please give her a raise

Rating:

5.0

The service was very professional and very helpful I would recommend U-Haul on College Road any day

Rating:

5.0

The Fairbanks College location of U-haul is the absolute best! The staff is kind and helpful. The hours are convenient along with the location. I appreciate the time and concern that they took to help me get a unit and a truck to move my things. The are exceptional and I hope that every U-haul thrives to be the same model.

Rating:

5.0

Thank you to your people at the college branch in Fairbanks, AK. Very friendly, helpful and knowledgeable. I will be recommending this place.

Rating:

5.0

The woman (didn't get her name) who helped me check-in on 22SEP was so helpful! I originally had a smaller storage unit but needed to upgrade size. She helped me get the perfect size on the 1st floor which made my move-in super easy!

Rating:

4.0

The phone response for calling directly to the facility is subpar, most likely from high call volume. However, the staff are phenomenal!!

Rating:

1.0

My experience with Uhaul storage was terrible. From the first day the electronic key pad told me my door was still open when I left for the day. I asked an employee and they told me not to worry about it. After a few days I talked to the manager and was told he would call me by Tuesday (a week) to set up an appointment to fix it. Two months go by and I asked to speak to the manager because now the door has been dented (by a snow plow) and the bottom of the door popped out of the door tracks. Because of this the door wasn’t 100% secure. Also the door wouldn’t stay open when you were inside the unit. The door would fall at any moment. This was a huge safety concern. There was no manager to be found but their was a regional supervisor. She told me that the last manager moved back to the lower 48. I explained all my problems with the unit and she told me someone would fix it. She took down my information and said she would call in a few days. She finally called about two months later asking when I was available to meet someone to fix my unit. I told her that I wasn’t available during the times she had available. The times were during working hours. It would be super inconvenient for me to get off work for this. Finally we agreed to a weekend and a time. I met the repair man at the date and time we agreed on. He examined the door and agreed with all my complaints and said it was not as secure as it should be and that the door was dangerous. But he did not have any tools or parts to fix it and I would have to reschedule. This was the last straw for me. I found different arrangements and canceled my unit. I would never use Uhaul or recommend them.

Rating:

4.0

The only issue was getting into a big enough storage area. Had to pay for a 2nd one. Kinda defeated the purpose of the free month....

Rating:

5.0

Outstanding! Everything is awesome including the U-Haul employees!

Rating:

5.0

The facility is always clean, and the staff is very friendly and helpful. I had rented there on about three different occasions. My go-to place.

Rating:

5.0

five stars...very good all the way...

Rating:

5.0

Nice racility

Rating:

5.0

The staff at the drop off location were amazing! Everyone I dealt with was courteous and helpful.

Rating:

5.0

Young man , glasses, thin and mid legnth hair. Best service ever i refer all my members to you when purchasing a big item... At least 5 out of 10 go with my recommendation.. Cecilia Ayerdis-olmo 9078416047

Rating:

4.0

My only issue was that the autopay did not always work so I would be charged with late fees on a regular basis and no one at the facility would assist. I had to get assistance from the national helpline but even then it was a repetitive issue.

Rating:

5.0

First class facility. Clean, secure and well lit. Even the floor shines. Will gladly use it again if the need arises. Will recommend to my friends and family. Thanks again!

Rating:

1.0

My stuff was locked up in error for months and I did not have access - I should be refunded at least 2-3 months of payments - not one person but Jonathan and jolene were helpful

Rating:

5.0

Aaron who works at this facility at 209 College Rd in Fairbanks Alaska is absolutely amazing. One of the best staff I have ever worked with at any business.

Rating:

2.0

My unit was 1078. As you can see most winters I could not get to my stuff. You would think that if it was impossible to have access, receiving a credit for every month would be simple. It was not. In the end, this year when we cleaned out the unit most of the stuff had to go to the dump. So I'm sorry, below average. Thank you for asking.

Rating:

4.0

The Old Steese location is very run-down. Many of its units need some improvement.

Rating:

5.0

Jolene is thorough, professional, and fun! She and the entire staff worked together to meet our every need. My family will continue to use UHaul products and services!

Rating:

5.0

All staff were super nice’

Rating:

1.0

Multiple mistakes by staff and rude counter help. I will not be using uhaul again

Rating:

5.0

Excellent customer service.

Rating:

1.0

Poor customer service by an angry and very rude employee.

Rating:

5.0

Excellent service and helpful staff. A great accessible and super clean facility.

Rating:

5.0

The salesman that helped me went above and beyond.

Rating:

5.0

The employee who rented a storage unit to me was very helpful and very knowledgeable. Very satisfying experience when the unknown is a little scary. Makes me feel better.

Rating:

5.0

The staff is always so helpful and also friendly! These guys are amazing! Unit is secure, clean and always smells nice, well lit which is very helpful in winter.

Rating:

5.0

The staff went above and beyond to make sure I got a heated unit. They were out of the unit I wanted and one of the staff members went above and beyond to make sure I got another unit that was suitable for me. Dawn and the front desk staff! Thank you so much!! In times of need like this, any kind gesture goes a long ways! Uhaul is highly recommended! Thank you!

Rating:

5.0

A well lighted , safe, clean and secure storage facility.

Rating:

5.0

Great Experience, someone is around to help you if you need it and they don't mind in given a hand. Top notch service guys!

Rating:

3.0

Had to tell/ask at least twice before it was done, including; setting up auto-pay, getting 24 hour access, and ending the lease.

Rating:

5.0

Roy and staff all provided top notch quality service. They were extremely helpful every time we needed anything. -Arrowhead Outfitters, LLC

Rating:

5.0

Nice, clean, courteous staff, friendly, I will recommend this storage to my friends and family. Thank you very much.

Rating:

4.0

staff was very busy and still really friendly I appreciate it because moving can be a stressful experience

Rating:

5.0

I gave Donovan every reason to hate me and they were extremely pleasant and helpful. I have been experiencing a lot lately and a move like this was not in my plans. Donovan was so helpful and kind. Please let your fairbanks staff know how helpful and Nice they all were to me yesterday.

Rating:

5.0

Roy Johnson & his staff are extremely helpful.

Rating:

1.0

So it all started in the morning I had to wait almost 15 mins in line which I wasn’t all that mad about the employee was working alone which I understand but I sign up and get my storage unit I go up to check it out and there’s already a lock on it... so I go back down stairs wait in line again for another unit go back up and check everything out and all is good so I go back and get my things from my place and drive back at about 415 they close at 5 so plenty of time so I go to swipe my card and “access denied account suspended “ so I had to go back in the office and wait in a long line again for them to not to even find me in the system! The employee goes and gets his manager Roy who after awhile finds me in the system but the employee signed me out of my unit so I have to do all the paperwork over again... after all that the issue still isn’t fixed I still can’t swipe my card!! So I get done with everything and have about 10 mins to put all my stuff up on the second floor unit and I finally finish at 5 on the dot and I’m walking out and I was locked in! I wave down the employee and he laughs at us!! But he finally lets us out and tells us he locks up at 5 and we need to do the 24 hr access if we want to stay late but if it wasn’t for them screwing up my paperwork I would have been long and gone before 5... I am already looking at different storage sheds because of how awful my experience was in just one day! Something needs to be done here it is a Mess!!!

Rating:

5.0

Roy Johnson is a breath of fresh air compared to the previous management at this facility. We are extremely pleased with his professionality in regard to assisting not only us a company but our client's needs during our operating season (August -October) this year. We look forward to working closely with him and the rest of the 203 College Rd crew annually. Thank you from all of us here at Arrowhead Outfitters, LLC & our clients, Misty Holcomb VP of Operations Arrowhead Outfitters, LLC 5744 East Rutan Ave. Wasilla, AK 99654 907-746-7744 www.arrowheadoutfitters.com

Rating:

4.0

Little too expensive

Rating:

5.0

I went looking for heated storage and the manager got me into a unit quickly. The prices are competitive, and when I went in they were running a "first month free" deal. That's pretty great. After getting me set up with a rental unit, the manager assisting me walked me over to the heated storage area and explained how and when to access the space. The place was clean and well-ordered. This is the second time I have rented storage from this location and both experiences have been very good.

Rating:

5.0

You guys are amazing 😀 Thank you 😀

Rating:

5.0

Nice facility, the facility is a little short on custom parking spaces.

Rating:

5.0

Brandon Neal was very helpful.

Rating:

5.0

Very knowledgeable staff, kind and courteous.

Rating:

1.0

My unit was broken into and items were stolen. I purchased a new storage unit needed a larger one. My ex had set up my old one. When setting it up the GM said oh it insured. Come to find out my ex husband put it under the homeowners insurance when it was under his name a plan that no longer exist. The GM didn’t even ask me or look just set it up. Over 1k of electronics were stolen. Had no insurance. An alarm goes off there they shut it off. Employees don’t even bother to check to see if there’s any suspect behavior going on. That’s probably what happened to my unit.

Rating:

5.0

My unit was broken into. Missing 3000 dollars worth of stuff. Pulled u it had a red lock on it. Guess they put that on for people who don’t pay. Well they apologized for the error. Opened it up all my TVs, cookware, kids toys were missing. All the boxes were torn through. Unit trashed. Food wrappers. Cigarette butts in there. Never again will I use uhaul.

Rating:

3.0

So the staff was helpful, but nothing worked, the card scanner in the customer service area didn't work, so I had to do a pin, then I they took me outside to try the pin there, and the pad hadn't been clean in GOD knows how long. It too didn't work. So I am unsure if I will be able to move in to my storage shed after hours this weekend. Then you had the woman on the 800# who didn't know what she is talking about, who didn't mind taking my money and my info but couldn't issue me an unit. So instead of being on hold again, and getting the 800# I drove into town to get unit issues. All over I would say everything added up, not so good experience. If a local storage company had been open I would have gone to them, 1) cheaper 2)local 3)they seem to take care of their stuff, and have it together. But out of desperation from a water leak that made the ceiling fall into my old place, I have no choice but to use you guys! I don't know why with this virus things are not being cleaned on a regular basis!

Rating:

4.0

Although it often seemed as though they could use some more people working “ the desk”, they were always courteous and helpful.

Rating:

5.0

Marquis and another associate were extremely informative and helpful with my situation. I appreciate them. I also cannot express enough thanks for Jolene, who helped me in my peculiar situation. I want to say she showed understanding and grace and also gave me ample opportunity and resolve to settle my situation. Life happens to each of us, but I will definitely look forward to continuing business with UHAUL due to them understanding at a time that life was not so Simple for me.

Rating:

1.0

The staff member who set me up did not understand the computer system, it kept giving him errors so it took forever to check out. I set up automatic billing with him yet I got a notice in the mail stating I was late paying the first month so I had to call back to get it fixed and that took too long. The worst is finding out that you don’t pro-rate the rent so I paid for a full month but moved out early and you are now free to re-rent space 2222 and make money off of me and the new tenant for the same time period. Horrible customer service.

Rating:

5.0

They were very friendly and helped us find everything we needed. We are very pleased.

Rating:

4.0

I work odd hours and didn’t like that I had to pay extra money to access my storage after hours.

Rating:

3.0

refunds should be given to people who close their account. charges should be prorated.

Rating:

5.0

Wonderful employees

Rating:

1.0

Our storage unit was constantly blocked when we went there to get or move things. Your parking lot is garbage. Also things are magically missing from our unit.

Rating:

5.0

MJK

Rating:

5.0

I have had storage units in a couple of places in Fairbanks. The Uhaul on College Road is the best. Staff have always been wonderful over all the years I have had storage units

Rating:

5.0

..

Rating:

5.0

The only complaint I have is that several times, while I was within the facility, someone triggered the alarm. The noise was so loud that it made my ears ring for hours afterwards.

Rating:

5.0

Excellent Services & Management at College Road, Fairbanks, Alaska UHaul location.

Rating:

3.0

John Fallleaf was so friendly and helpful!

Rating:

5.0

Fast, friendly, and professional

Rating:

3.0

Poor attitudes were given by most of the staff members.

Rating:

5.0

I had a great experience with my storage unit in Fairbanks. The only inconvenience was getting into my unit after hours. It was accessible from the outside but I wasn’t allowed in.

Rating:

5.0

Brian was beyond professional. Not only super nice, but helped me get the right size unit for my needs. Showed me all the security and walked me through the keypad.

Rating:

5.0

Everyone was personable and helpful. I will definitely use your company from now on. The added security is a big plus also!

Rating:

5.0

Brian, Robert, and Shanequa were all very helpful and pleasant to be around. Normally I am a penske renter but have currently changed my thoughts of uhaul and will continue to use your services. Thank

Rating:

5.0

Brian is GREAT 1+! Solved issue w airport way rental. Would highly reccomend that he be in charge of all regional logistics here and Preston gone. Two opposites show the best and worst of uhaul.Thanks

Rating:

5.0

welcomed to the company and very well mannered. Pleasant customer service and very helpful.

Rating:

3.0

Price increased us out of unit. They had a fault on their end for auto pay so charged us late fee. Called previous owner when we didn’t get there fast enough

Rating:

5.0

awesome expereance, great proffesional friendly staff, especialy the young man from Ruby, his attitude and professionalism was aprecited. Thanks for making moving easy and stress free.

Rating:

5.0

The staff has always been wonderful and prompt in addressing our concerns. The facility is always maintained at a high standard. I would definitely recommend U-Haul for any storage needs,

Rating:

5.0

General manager had exceptional customer service. Thank you!

Rating:

5.0

Thank you for the great customer service!

Rating:

4.0

The facility was great but access from college road was difficult and not well marked.

Rating:

5.0

wish i could have accessed my storage unit after 8pm the staff in fairbanks on college rd were very helpful extremely kind & friendly extremely awesome at customer service & they had great teamwork

Rating:

5.0

Very helpful staff.

Rating:

2.0

They appear to be very understaffed and the staff are frustrated and overly stressed. The U-box I had delivered was never checked in bc no one knew how to do it . I had to go there & look myself.

Rating:

4.0

A lot of the staff seemed new and there were mix ups but everyone tried their best and everything worked out in the end. Big shout out to the manager for coming in on Friday to help, Thank you!!

Rating:

5.0

Thank you, the service was very good. Everyone was helpful and accommodating with returning the trailer, truck and storage of my household goods.

Rating:

2.0

Moved out July 28, 2018. Unit 1067 had standing water in it. Mold crepping up the back wall. Our furniture has mold now. Staff person uninterested in our complaint about this.

Rating:

5.0

Everyone was friendly and helpful. This was my second time using this facility.

Rating:

5.0

Great staff. Always helpful. Clean facility and would use again if I ever need storage.

Rating:

5.0

Great experience from Colorado back to Alaska. Would use this service again.

Rating:

5.0

Thank you so much Christian!