Customer Reviews for U-Haul Moving & Storage of Fairbanks

3,114 reviews

209 College Rd   Fairbanks, AK 99701

(907) 459-0374

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 459-0374

209 College Rd
Fairbanks, AK 99701

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

It is not easy to access your location with a trailer. Service was GREAT and quick.

Charles B. 
Rating:
3.0

Make sure engine light doesn't come on and waste your time and miles

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

Tamila H. 
Rating:
5.0

Customer did not leave a comment.

Rob D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Have "movers" that can be booked in advance to help load everything from the van into the uhaul storage (or vice versa). Certainly a service I would pay for.

RAYNA S. 
Rating:
2.0

The single staff on duty was incredibly helpful and friendly, despite having a long, long line of people waiting for help. The cell service in Fairbanks caused the web check in system to talk several minutes between screens, and had timeout errors several times. The truck finally signed via 24/7 truck share was not in legal operating condition, with huge cracks on the line of view of the driver. When asking for help via chat and saying the truck was not useable, it took 15 minutes to get an answer of "please call this number". I waited on hold for another 10 minutes before giving up and getting in line. Half an hour of waiting in line later, watching the employee desperately trying to serve so many people, he was able to pull up my reservation. While there were many 10' trucks on the lot, he said there were no other in town ones available. I asked if there was one a size larger, or a van ready of that would be easier. He said there was a van that had just come in, but he had not had time to inspect or service it yet. I elected to take it as at least a legal option. The van had a very strong barn animal oder inside, possibly goats? The cab had tons of hair stuck into the seat fabric, a covered mirror was cracked, there was some unnoted damage to the front bumper fascia, and the window also was cracked, but at least not in the line of sight. I used the link texted to report and record these issues, which took almost another 30 minutes as again Fairbanks, as well as the majority of Alaska, has very, very slow Internet and cell tower data bandwidth. Finally, 90 minutes after my planned pickup time, I left for a otherwise trouble free 24hr rental. On return, the web check in was just as slow and painful, taking over 25 minutes to complete, reach photo required would take 5-10 minutes to upload. Your push to with check in is not working on Alaska. You need to either find a way to make it less heavy on data, offer a kiosk, or bring back physical staff. I rent a truck several times a year for both long distance 1 way business use, and often for local personal use when I need the extra room. Over the last few years it's getting more and more difficult each time. Pickup for a online reservation used to take all of 10 minutes. Now it's measured in hours. To be clear, this is the case at all the Fairbanks are locations, as I've tried several. The staff member who was on site Friday evening by himself should get a big accolade, and raise, for being so professional, despite obviously being overwhelmed with the number of customers he had to handle and clearly many issues with having the staff to maintain your fleet.

Donald L. 
Rating:
5.0

Great drop off no problems at all, very speedy. Tony was my contact person, excellent.

JAMES W. 
Rating:
5.0

Our customer service rep inside was fabulous. She went out of her way to make thinks click!

Debra A. 
Rating:
5.0

Tony was person helping me he help me before he did a Great job, Thsnk him and thank you

JERRY R. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
5.0

Customer did not leave a comment.

Grace B. 
Rating:
5.0

Make sure you have the equipment in stock you advertise on the website. Went to two location, neither had the appliance dolly advertises. Cost me $24 dollars to rent one from Home Depot.

Jesse M. 
Rating:
5.0

Excellent customer service by your employee!

kristi S. 
Rating:
5.0

Customer did not leave a comment.

Irene S. 
Rating:
5.0

Customer did not leave a comment.

Amber H. 
Rating:
5.0

Ever thing was good custermer servis was good I appreciate the service thank u

Dale J. 
Rating:
5.0

Both of the ladies at the front were very friendly and very helpful. Especially with a lady with purple hair (sorry forgot her name). She was exceptionally helpful and I'm so grateful for all her support. I couldn't have done it without her. THANK YOU!!! Best Uhaul experience EVER!

Shelly J. 
Rating:
5.0

Both of the ladies at the front were very friendly and very helpful. Especially with a lady with purple hair (sorry forgot her name). She was exceptionally helpful and I'm so grateful for all her support. I couldn't have done it without her. THANK YOU!!! Best Uhaul experience EVER! Shelly

Shelly J. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Russell N. 
Rating:
1.0

Service was HORRIBLE. After trying twice to pick up my trailer rental, I had the anchorage call center calling me asking “why did I not pick it up yet”. I talked the agent at length about the problems and the agent also had no good service to offer.

Kathryn R. 
Rating:
5.0

Nothing!! Your counter person was exceptionally helpful!!

KATHERINE F. 
Rating:
1.0

Have item as advertised. Prices marked should be honored. Truck had maintenance lights on was sliding on the road. Train staff to operate computer. Took over an hour to check out and check in. Poor service had a reservation

CANDACE C. 
Rating:
4.0

There is limited parking for customers

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

Debra B.  |  Overall Experience 
Rating:
2.0

Tried dropping off the trailer and with 4 people behind the desk not helping any customers, it took 15 minutes and an employee leaving-mid shift realizing my trailer was behind his truck for me to be helped.

Ryan R. 
Rating:
5.0

Excellent help

Gustavo P. 
Rating:
5.0

Customer did not leave a comment.

Kylie C.  |  Overall Experience 
Rating:
5.0

We were very pleased with your storage facility. We had a unit with you for over 16 years and never had a problem in all that time. Thanks for keeping our belongings secure, dry, and warm.

ROBERT H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JALALUDDIN M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

Thank you for the nice service.

Kyle J.  |  First Impressions 
Rating:
5.0

Very friendly and quick service. Highly recommended!

Simon R.  |  First Impressions 
Rating:
3.0

Have more workers. Seemed to be understaffed.

Ryan H. 
Rating:
5.0

Excellent customer service. We always rent fun U-Haul from this location.

Janet W. 
Rating:
5.0

I was late(after hours)to pick up my van but the young guy there got me van anyway. Without messing with the lockbox. Went the extra mile.

Tom H. 
Rating:
1.0

I opted for no insurance and was billed for movers insurance. Also the pickup took over an hour. It was slow but they seemed to have no help. They got my rental stuck in their parking lot and I had to help get it unstuck. It was more of less a disaster.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Great customer service and the help is real helpful thank you.

RICHARD T. 
Rating:
4.0

Customer did not leave a comment.

Bryan H. 
Rating:
1.0

Access to storage unit was continuously blocked by trucks, maneuvering personnel vehicle onsite was very congested. Units were being flooded by water and ice. I chose to relocate to a different provider to protect my belongings. I will not recommend this facility to future clients.

CHARLES H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph N.  |  First Impressions 
Rating:
1.0

Myself and coworkers were disrespected and treated as if we did not matter by a service desk provider named Billy at the College Rd. location, here in Fairbanks. He did not want to assist at all with getting the frozen lock of our storage unit. I will never come to this Uhual location again nor recommend anyone to come here! This company needs to teach their employees proper customer service skills along with manners!

Jordan C. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO Z. 
Rating:
5.0

Very good staff and quick response

ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

Mitchell C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Vary well run and would recommend to anybody.

Jonathan K.  |  Overall Experience 
Rating:
4.0

Kind of baffled at how online it shows unit price of 109.95 and when I decided to walk in and get another unit in person they are charging 129.95!

david j.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ARIELLA D. 
Rating:
5.0

Customer did not leave a comment.

ABNER O. 
Rating:
5.0

The man who assisted me was swamped, tired, and in need of another associate to assist in the sudden demands walking ithrough the door, yet he still provided the service I needed with kindness, patience, and professionalism.

DANIEL Y. 
Rating:
3.0

Rented at 10:20 AM on 27 January 2022 returned at 08:00 AM on 28 January 2022 and yard atendant disappeared after trailer was disconnected so I departed then ten hours later I received an online receipt which purports I returned it at 10:30 and charged me for after hours service call!!! I am pissed Don't charge patrons for services not rendered, this could cause Legal,Business and PR repercussions

DONALD T. 
Rating:
3.0

I rented this uhaul for a few hours and was charged for 2 days and now cannot reach anyone to get this rectified. I spoke with Billy who said he would tell his boss to "fix that mistake", still hasn't been fixed. During the drop off the website wouldn't pick up my shared location (dumb idea), I had to call and hold forever to figure out how to get this dropped off so it was documented when I dropped it off. Not impressed! I would love 1 day of rental refuned, considering I only had it for a couple hours.

BILLIE M. 
Rating:
4.0

Customer did not leave a comment.

Grieg C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA D. 
Rating:
4.0

The only thing I wish could’ve been different is that if I pay for 24 hour access, that I would be able to use the large automatic loading and unloading doors at the front of the building, rather than having to move in and try to fit everything through the small single side door. Although there was a keypad which I was able to put my combination into at the big front door, it would not open or unlock after 8 pm, which made it difficult to initially move my belongings into the storage unit, being that we arrived into Fairbanks around 9pm, and paid extra for 24 hour access. Other than that, the staff was friendly and helpful, and the building and unit was clean.

Matthea B.  |  Overall Experience 
Rating:
3.0

Very hard to get to,

SHAUNE O. 
Rating:
5.0

Excellent customer service. Both agents were very friendly. They got us chairs to sit on while we waited for a ride to pick us up. We called National customer service several times. All the agents were extremely helpful and friendly.

Daniel N. 
Rating:
2.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer service was excellent! Thank you!!!

LISA E. 
Rating:
2.0

Very unsafe. There are homeless people living at the facility that watch as We move our items.

Todd P.  |  Online Move In 
Rating:
2.0

There are homeless people who live at the storage facility. When moving items to our floor, there are a few (transients) who stay and loiter why you move your items from the truck to your facility. The most upsetting thing is not having access to the restrooms, due to the transients sleeping in there.

Todd P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janice K. 
Rating:
1.0

I wanted road side assistance and asked for it, but the agent didn't add it.

SEAN L. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Thanks to Randy who is a good Man who helped me when i was in diar need of help and i really appreciate people like him so give him a raise!

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

BRYANT W. 
Rating:
4.0

Help them find a radio and motivate the staff. The new girl was overwhelmed.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Bryant W.  |  Online Move In 
Rating:
5.0

Everything was good but we couldn't use it after we hit Arkansas

Robert W. 
Rating:
5.0

The staff was super friendly and helpful. I was able to easily get the information I needed and to access my unit. Billing is a breeze. Very appreciative for the staff and the convenience of the location

Cynthia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BREANNA M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE B. 
Rating:
3.0

Took a long time to figure out how to get in after hours

Mark m.  |  Online Move In 
Rating:
5.0

The storage unit and building was clean and well maintained.staff was polite and helpful. inside storage units are well secured. its a nice place. i would use there storage again if i needed to.

Russal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

The manager and the crew at the college street uhaul are awesome people. They go the extra mile to make sure the customers are satisfied and enjoyed their rental experience

Sheryl C. 
Rating:
4.0

Window was cracked, and eng. Ck. Lite on still, needed oil? Traded it back in for replacement and got it instantly...didn't want to be chg.ed for pre super-cracked windshield. Otherwise always good experience from these reps. Like them very much. I need a 4×4 p/u but they say I needed official credit cd. from the bank, I'm on it. They gave Joe, a wk.er a raise...I'm very glad for Him and he chd.ed His college plan$ he had hoped for... God Bless your businesses...

CASEY C. 
Rating:
3.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN L. 
Rating:
5.0

Staff is very professional and exceeded my expectation comparing my experience amongs other branch like the one in Airport way. uhaul college drive is recommendable for your moving needs. Customer service and equipment is on point..

LOLITO M. 
Rating:
2.0

Please hire clerks/cashiers that are computer literate. It should NOT take an hour to rent a van when I already reserved one online. Very frustrating and a waste of my time.

OLIVER C. 
Rating:
5.0

A good experience !

DONALD N. 
Rating:
5.0

A pleasant experience to say the least..

Troy T.  |  First Impressions 
Rating:
1.0

- They gave me a truck that was different than the one on my contract - After I was all set and about to drive away they ran out to tell me they gave me a truck that couldn't leave the city even though my contract destination was 300 miles away - They then gave me another truck that was filthy and hadn't been cleaned at all

DAVID C. 
Rating:
5.0

It was the most pleasant experience I have had renting a U-haul. The staff is friendly and helpful. I appreciate the time they took to explain the process and to prepare the vehicle. I felt important and well informed as to how to pick up and return the vehicle.

KATHERINE Y. 
Rating:
1.0

The uhaul was disgusting and the tire was nearly flat. I had to air it up and it had already lost 10 PSI within 30 minutes of driving, y'all need to clean your shit out for literally once, cause my uhauls are always disgusting, and y'all need to replace the damn tires on your trucks, before someone gets killed. Stop using freakin' fix'o'flat and actually fix yo flat.

BRITTANY J. 
Rating:
4.0

Would be perfect if the access hours are more flexible or accessible later the day, some people work long hours. Thank you! Overall experience is terrific!

Jeflon Christian R.  |  First Impressions 
Rating:
5.0

Start cleaning the inside windows, back of the van's should be cleaned better. I have rented your van's and trucks for years. I know good help is hard to find, your store on airport way, needs to have people with good customers skills. I usually clean the inside of the van's and outside of them when I rent them. This way the next person has a clean van.. with as much as I rent your van's, you should really consider giving me a day free.

SHERYL C. 
Rating:
5.0

Customer did not leave a comment.

Jose F.  |  Overall Experience 
Rating:
5.0

Dawn was absolutely awesome and super helpful. She was very kind and answered any question I had please give her a raise

Richard K.  |  First Impressions 
Rating:
5.0

upgrade computer system

GREGORY F. 
Rating:
5.0

I appreciate the help and advise given by all members of the staff.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY D. 
Rating:
5.0

Customer did not leave a comment.

TERESA E. 
Rating:
3.0

The equipment needed repair. I had to switch to a different truck. The second truck had issues too but the agent warned me of what to avoid. I was given the option of a larger truck but preferred to stick with the smaller one. In the end it got the job done with no real problem. I was kept waiting way to long at check in. The staff all seemed to be occupied with a conference call..

Randall P. 
Rating:
4.0

Customer did not leave a comment.

LINDA W. 
Rating:
4.0

Customer did not leave a comment.

ROSHAN D. 
Rating:
5.0

The service was very professional and very helpful I would recommend U-Haul on College Road any day

Ronda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dawn M.  |  Overall Experience 
Rating:
5.0

The Fairbanks College location of U-haul is the absolute best! The staff is kind and helpful. The hours are convenient along with the location. I appreciate the time and concern that they took to help me get a unit and a truck to move my things. The are exceptional and I hope that every U-haul thrives to be the same model.

Fairbanks C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Imelda F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  Overall Experience 
Rating:
5.0

Thank you to your people at the college branch in Fairbanks, AK. Very friendly, helpful and knowledgeable. I will be recommending this place.

Janet D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  First Impressions 
Rating:
5.0

Need more staffing, had to wait over a half hour, the one guy working was overwhelmed but kept his cool.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

DEAN D. 
Rating:
1.0

I made a reservation over 6 months in advance for a cargo van plus I called U-haul 4 different times in the preceding months leading up to my pick-up date and still when I arrived there was only a huge 24 foot moving truck available at Fairbanks. The truck was way too big for my needs and used much more fuel! I'm very dis-pleased and would not recommend U-Haul because the same thing happened last year when we reserved a cargo van from U-Haul! U-Haul has a bad habit of way over booking!

ROGER F. 
Rating:
1.0

Place was trash, I waited like 35 minutes for them to just assign me a truck. Noone was infront of me either. Then was informed that the truck was on empty and I would have to go fill it. Upon inspection the outside of the truck was completely ass. Dents every where the hood didn't close all the way and the driver side door wouldn't completely shut, ( didn't notice this until driving). The inside of the truck was dirty with dog hair, lots of rocks and dirt. But again I had to be the one to clean it. Fast forward to the next day, I had been told if the truck was not there at the site by 0900, I would be charged a late fee. So me doing the right thing, showing up at 0845 hoping to be in the front of the line. I then proceeded to wait until 0942 when the doors finally opened. They wasted so much of my time, but was quick to take my money. Fuck this place.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

dorthy G. 
Rating:
2.0

Hard to communicate with local store. They don't answer the phone. I dropped off car for hitch install at 8:00 and was never contacted all day to let me know status. I tried to call several times and after long wait was answered by someone in Texas who couldn't help me. The next day I drove to store and they said they were done but never called me. When I got home I realized they had failed to install the wiring harness so I had to return the car and now I don't know when I will get it back .. nice people there but poorly managed.

Gary G. 
Rating:
5.0

The woman (didn't get her name) who helped me check-in on 22SEP was so helpful! I originally had a smaller storage unit but needed to upgrade size. She helped me get the perfect size on the 1st floor which made my move-in super easy!

Jared P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KARI I. 
Rating:
4.0

The phone response for calling directly to the facility is subpar, most likely from high call volume. However, the staff are phenomenal!!

Arrowhead H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

The location is great, the checking in through the app was rather painful. I had to resend a picture of the back of my driver's license 4 times, even though it was the same photo each time, taken with a high res camera. It wasn't blurry or distorted, everything was clear and in view.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

JANE M. 
Rating:
1.0

My experience with Uhaul storage was terrible. From the first day the electronic key pad told me my door was still open when I left for the day. I asked an employee and they told me not to worry about it. After a few days I talked to the manager and was told he would call me by Tuesday (a week) to set up an appointment to fix it. Two months go by and I asked to speak to the manager because now the door has been dented (by a snow plow) and the bottom of the door popped out of the door tracks. Because of this the door wasn’t 100% secure. Also the door wouldn’t stay open when you were inside the unit. The door would fall at any moment. This was a huge safety concern. There was no manager to be found but their was a regional supervisor. She told me that the last manager moved back to the lower 48. I explained all my problems with the unit and she told me someone would fix it. She took down my information and said she would call in a few days. She finally called about two months later asking when I was available to meet someone to fix my unit. I told her that I wasn’t available during the times she had available. The times were during working hours. It would be super inconvenient for me to get off work for this. Finally we agreed to a weekend and a time. I met the repair man at the date and time we agreed on. He examined the door and agreed with all my complaints and said it was not as secure as it should be and that the door was dangerous. But he did not have any tools or parts to fix it and I would have to reschedule. This was the last straw for me. I found different arrangements and canceled my unit. I would never use Uhaul or recommend them.

JOHN N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YUMI M. 
Rating:
4.0

Great helpful crew

RANDALL S. 
Rating:
4.0

The only issue was getting into a big enough storage area. Had to pay for a 2nd one. Kinda defeated the purpose of the free month....

Justin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA A. 
Rating:
4.0

Excellent customer service at this location.

CORY S. 
Rating:
5.0

There were two guys manning the front, one of which is named Randy, I believe. He had a long line of customers, but maintained his cool and kept his ability to provide awesome customer service! I Love the way I was treated, and will be coming back to this specific location in the future! He deserves a day off! I understand the global staffing challenges, and his adaptive personality is stellar! Thank you., Randy @ College Rd UHaul! ~Michelle

Michelle V. 
Rating:
5.0

The access to the facility is not easy based on location, but service was amazing.

David T. 
Rating:
2.0

Horrible location for a uhaul

MAX R. 
Rating:
5.0

Customer did not leave a comment.

VARUN GAJANAN S. 
Rating:
3.0

I like the Checking process using the smartphone, but your system needs a lot of work, I had to call the helpline to be able to process the check-in, the checkout was pretty smooth.

Peter C. 
Rating:
5.0

Outstanding! Everything is awesome including the U-Haul employees!

Robert W.  |  Overall Experience 
Rating:
5.0

The facility is always clean, and the staff is very friendly and helpful. I had rented there on about three different occasions. My go-to place.

Dana S.  |  Overall Experience 
Rating:
5.0

five stars...very good all the way...

Russal B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob S.  |  Overall Experience 
Rating:
5.0

Nice racility

Dennis H.  |  Overall Experience 
Rating:
5.0

The staff at the drop off location were amazing! Everyone I dealt with was courteous and helpful.

caleb h.  |  First Impressions 
Rating:
5.0

Young man , glasses, thin and mid legnth hair. Best service ever i refer all my members to you when purchasing a big item... At least 5 out of 10 go with my recommendation.. Cecilia Ayerdis-olmo 9078416047

Cecilia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER M.  |  Overall Experience 
Rating:
4.0

My only issue was that the autopay did not always work so I would be charged with late fees on a regular basis and no one at the facility would assist. I had to get assistance from the national helpline but even then it was a repetitive issue.

LeTisha A.  |  Overall Experience 
Rating:
5.0

First class facility. Clean, secure and well lit. Even the floor shines. Will gladly use it again if the need arises. Will recommend to my friends and family. Thanks again!

Steve D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

benjamin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick H.  |  First Impressions 
Rating:
1.0

My stuff was locked up in error for months and I did not have access - I should be refunded at least 2-3 months of payments - not one person but Jonathan and jolene were helpful

Janna G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aurore Monique H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chayna S.  |  Overall Experience 
Rating:
5.0

Aaron who works at this facility at 209 College Rd in Fairbanks Alaska is absolutely amazing. One of the best staff I have ever worked with at any business.

MICHAEL L.  |  Overall Experience 
Rating:
2.0

My unit was 1078. As you can see most winters I could not get to my stuff. You would think that if it was impossible to have access, receiving a credit for every month would be simple. It was not. In the end, this year when we cleaned out the unit most of the stuff had to go to the dump. So I'm sorry, below average. Thank you for asking.

Richard H.  |  Overall Experience 
Rating:
4.0

The Old Steese location is very run-down. Many of its units need some improvement.

Colleen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERAMIE S.  |  First Impressions 
Rating:
5.0

Jolene is thorough, professional, and fun! She and the entire staff worked together to meet our every need. My family will continue to use UHaul products and services!

Merrie E.  |  First Impressions 
Rating:
5.0

All staff were super nice’

Shaqueta B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIAM G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn M.  |  First Impressions 
Rating:
1.0

Multiple mistakes by staff and rude counter help. I will not be using uhaul again

Justin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIN B.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Jorge P.  |  Overall Experience 
Rating:
1.0

Poor customer service by an angry and very rude employee.

Justin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa M.  |  First Impressions 
Rating:
5.0

Excellent service and helpful staff. A great accessible and super clean facility.

Jorge P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

billie l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEANNA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rayne j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juwan V.  |  Overall Experience 
Rating:
5.0

The salesman that helped me went above and beyond.

Debbie A.  |  First Impressions 
Rating:
5.0

The employee who rented a storage unit to me was very helpful and very knowledgeable. Very satisfying experience when the unknown is a little scary. Makes me feel better.

Dana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Grace S.  |  Overall Experience 
Rating:
5.0

The staff is always so helpful and also friendly! These guys are amazing! Unit is secure, clean and always smells nice, well lit which is very helpful in winter.

Crystal B.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to make sure I got a heated unit. They were out of the unit I wanted and one of the staff members went above and beyond to make sure I got another unit that was suitable for me. Dawn and the front desk staff! Thank you so much!! In times of need like this, any kind gesture goes a long ways! Uhaul is highly recommended! Thank you!

LATRESE D.  |  First Impressions 
Rating:
5.0

A well lighted , safe, clean and secure storage facility.

Dwayne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Z.  |  First Impressions 
Rating:
5.0

Great Experience, someone is around to help you if you need it and they don't mind in given a hand. Top notch service guys!

troy i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
3.0

Had to tell/ask at least twice before it was done, including; setting up auto-pay, getting 24 hour access, and ending the lease.

max f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aurore Monique H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

morgan m.  |  Overall Experience 
Rating:
5.0

Roy and staff all provided top notch quality service. They were extremely helpful every time we needed anything. -Arrowhead Outfitters, LLC

Arrowhead H.  |  Overall Experience 
Rating:
5.0

Nice, clean, courteous staff, friendly, I will recommend this storage to my friends and family. Thank you very much.

jacqueline b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  Overall Experience 
Rating:
4.0

staff was very busy and still really friendly I appreciate it because moving can be a stressful experience

Crystal B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marvin B.  |  Overall Experience 
Rating:
5.0

I gave Donovan every reason to hate me and they were extremely pleasant and helpful. I have been experiencing a lot lately and a move like this was not in my plans. Donovan was so helpful and kind. Please let your fairbanks staff know how helpful and Nice they all were to me yesterday.

Amanda F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wayne s.  |  Overall Experience 
Rating:
5.0

Roy Johnson & his staff are extremely helpful.

Richard D.  |  Overall Experience 
Rating:
1.0

So it all started in the morning I had to wait almost 15 mins in line which I wasn’t all that mad about the employee was working alone which I understand but I sign up and get my storage unit I go up to check it out and there’s already a lock on it... so I go back down stairs wait in line again for another unit go back up and check everything out and all is good so I go back and get my things from my place and drive back at about 415 they close at 5 so plenty of time so I go to swipe my card and “access denied account suspended “ so I had to go back in the office and wait in a long line again for them to not to even find me in the system! The employee goes and gets his manager Roy who after awhile finds me in the system but the employee signed me out of my unit so I have to do all the paperwork over again... after all that the issue still isn’t fixed I still can’t swipe my card!! So I get done with everything and have about 10 mins to put all my stuff up on the second floor unit and I finally finish at 5 on the dot and I’m walking out and I was locked in! I wave down the employee and he laughs at us!! But he finally lets us out and tells us he locks up at 5 and we need to do the 24 hr access if we want to stay late but if it wasn’t for them screwing up my paperwork I would have been long and gone before 5... I am already looking at different storage sheds because of how awful my experience was in just one day! Something needs to be done here it is a Mess!!!

Robert R.  |  First Impressions 
Rating:
5.0

Roy Johnson is a breath of fresh air compared to the previous management at this facility. We are extremely pleased with his professionality in regard to assisting not only us a company but our client's needs during our operating season (August -October) this year. We look forward to working closely with him and the rest of the 203 College Rd crew annually. Thank you from all of us here at Arrowhead Outfitters, LLC & our clients, Misty Holcomb VP of Operations Arrowhead Outfitters, LLC 5744 East Rutan Ave. Wasilla, AK 99654 907-746-7744 www.arrowheadoutfitters.com

Arrowhead H.  |  First Impressions 
Rating:
4.0

Little too expensive

Joshua E.  |  Overall Experience 
Rating:
5.0

I went looking for heated storage and the manager got me into a unit quickly. The prices are competitive, and when I went in they were running a "first month free" deal. That's pretty great. After getting me set up with a rental unit, the manager assisting me walked me over to the heated storage area and explained how and when to access the space. The place was clean and well-ordered. This is the second time I have rented storage from this location and both experiences have been very good.

CHRISTIN B.  |  First Impressions 
Rating:
5.0

You guys are amazing 😀 Thank you 😀

Shanna N.  |  Overall Experience 
Rating:
5.0

Nice facility, the facility is a little short on custom parking spaces.

timothy b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paige v.  |  Overall Experience 
Rating:
5.0

Brandon Neal was very helpful.

Richard D.  |  First Impressions 
Rating:
5.0

Very knowledgeable staff, kind and courteous.

jacqueline b.  |  First Impressions 
Rating:
1.0

My unit was broken into and items were stolen. I purchased a new storage unit needed a larger one. My ex had set up my old one. When setting it up the GM said oh it insured. Come to find out my ex husband put it under the homeowners insurance when it was under his name a plan that no longer exist. The GM didn’t even ask me or look just set it up. Over 1k of electronics were stolen. Had no insurance. An alarm goes off there they shut it off. Employees don’t even bother to check to see if there’s any suspect behavior going on. That’s probably what happened to my unit.

Kristin m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan N.  |  Overall Experience 
Rating:
5.0

My unit was broken into. Missing 3000 dollars worth of stuff. Pulled u it had a red lock on it. Guess they put that on for people who don’t pay. Well they apologized for the error. Opened it up all my TVs, cookware, kids toys were missing. All the boxes were torn through. Unit trashed. Food wrappers. Cigarette butts in there. Never again will I use uhaul.

Kristin m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill or william c.  |  First Impressions 
Rating:
3.0

So the staff was helpful, but nothing worked, the card scanner in the customer service area didn't work, so I had to do a pin, then I they took me outside to try the pin there, and the pad hadn't been clean in GOD knows how long. It too didn't work. So I am unsure if I will be able to move in to my storage shed after hours this weekend. Then you had the woman on the 800# who didn't know what she is talking about, who didn't mind taking my money and my info but couldn't issue me an unit. So instead of being on hold again, and getting the 800# I drove into town to get unit issues. All over I would say everything added up, not so good experience. If a local storage company had been open I would have gone to them, 1) cheaper 2)local 3)they seem to take care of their stuff, and have it together. But out of desperation from a water leak that made the ceiling fall into my old place, I have no choice but to use you guys! I don't know why with this virus things are not being cleaned on a regular basis!

tony r.  |  First Impressions 
Rating:
4.0

Although it often seemed as though they could use some more people working “ the desk”, they were always courteous and helpful.

Lisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawrence b.  |  First Impressions 
Rating:
5.0

Marquis and another associate were extremely informative and helpful with my situation. I appreciate them. I also cannot express enough thanks for Jolene, who helped me in my peculiar situation. I want to say she showed understanding and grace and also gave me ample opportunity and resolve to settle my situation. Life happens to each of us, but I will definitely look forward to continuing business with UHAUL due to them understanding at a time that life was not so Simple for me.

jordan m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Reece B.  |  First Impressions 
Rating:
1.0

The staff member who set me up did not understand the computer system, it kept giving him errors so it took forever to check out. I set up automatic billing with him yet I got a notice in the mail stating I was late paying the first month so I had to call back to get it fixed and that took too long. The worst is finding out that you don’t pro-rate the rent so I paid for a full month but moved out early and you are now free to re-rent space 2222 and make money off of me and the new tenant for the same time period. Horrible customer service.

sarah v.  |  Overall Experience 
Rating:
5.0

They were very friendly and helped us find everything we needed. We are very pleased.

Debbie G.  |  First Impressions 
Rating:
4.0

I work odd hours and didn’t like that I had to pay extra money to access my storage after hours.

Madeline B.  |  Overall Experience 
Rating:
3.0

refunds should be given to people who close their account. charges should be prorated.

art z.  |  Overall Experience 
Rating:
5.0

Wonderful employees

kayla e.  |  First Impressions 
Rating:
1.0

Our storage unit was constantly blocked when we went there to get or move things. Your parking lot is garbage. Also things are magically missing from our unit.

Fancy C.  |  Overall Experience 
Rating:
5.0

MJK

Matt K.  |  First Impressions 
Rating:
5.0

I have had storage units in a couple of places in Fairbanks. The Uhaul on College Road is the best. Staff have always been wonderful over all the years I have had storage units

CYNTHIA N.  |  Overall Experience 
Rating:
5.0

..

MIGUEL O.  |  First Impressions 
Rating:
5.0

The only complaint I have is that several times, while I was within the facility, someone triggered the alarm. The noise was so loud that it made my ears ring for hours afterwards.

alan b.  |  Overall Experience 
Rating:
5.0

Excellent Services & Management at College Road, Fairbanks, Alaska UHaul location.

Anthony A.  |  Overall Experience 
Rating:
3.0

John Fallleaf was so friendly and helpful!

Heidi B.  |  Overall Experience 
Rating:
5.0

Fast, friendly, and professional

Susheila K.  |  First Impressions 
Rating:
3.0

Poor attitudes were given by most of the staff members.

Krista P.  |  Overall Experience 
Rating:
5.0

I had a great experience with my storage unit in Fairbanks. The only inconvenience was getting into my unit after hours. It was accessible from the outside but I wasn’t allowed in.

KIRSTEN R.  |  Overall Experience 
Rating:
5.0

Brian was beyond professional. Not only super nice, but helped me get the right size unit for my needs. Showed me all the security and walked me through the keypad.

Paul F.  |  First Impressions 
Rating:
5.0

Everyone was personable and helpful. I will definitely use your company from now on. The added security is a big plus also!

katherine m.  |  First Impressions 
Rating:
5.0

Brian, Robert, and Shanequa were all very helpful and pleasant to be around. Normally I am a penske renter but have currently changed my thoughts of uhaul and will continue to use your services. Thank

christopher s.  |  Overall Experience 
Rating:
5.0

Brian is GREAT 1+! Solved issue w airport way rental. Would highly reccomend that he be in charge of all regional logistics here and Preston gone. Two opposites show the best and worst of uhaul.Thanks

JAMES J.  |  Overall Experience 
Rating:
5.0

welcomed to the company and very well mannered. Pleasant customer service and very helpful.

LOREE F.  |  First Impressions 
Rating:
3.0

Price increased us out of unit. They had a fault on their end for auto pay so charged us late fee. Called previous owner when we didn’t get there fast enough

PATRICK P.  |  Overall Experience 
Rating:
5.0

awesome expereance, great proffesional friendly staff, especialy the young man from Ruby, his attitude and professionalism was aprecited. Thanks for making moving easy and stress free.

Ray D.  |  First Impressions 
Rating:
5.0

The staff has always been wonderful and prompt in addressing our concerns. The facility is always maintained at a high standard. I would definitely recommend U-Haul for any storage needs,

ROBERT H.  |  First Impressions 
Rating:
5.0

General manager had exceptional customer service. Thank you!

Jennifer Z.  |  First Impressions 
Rating:
5.0

Thank you for the great customer service!

mary j.  |  First Impressions 
Rating:
4.0

The facility was great but access from college road was difficult and not well marked.

janice k.  |  Overall Experience 
Rating:
5.0

wish i could have accessed my storage unit after 8pm the staff in fairbanks on college rd were very helpful extremely kind & friendly extremely awesome at customer service & they had great teamwork

laurel r.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

Duxie L.  |  Overall Experience 
Rating:
2.0

They appear to be very understaffed and the staff are frustrated and overly stressed. The U-box I had delivered was never checked in bc no one knew how to do it . I had to go there & look myself.

Kiana C.  |  Overall Experience 
Rating:
4.0

A lot of the staff seemed new and there were mix ups but everyone tried their best and everything worked out in the end. Big shout out to the manager for coming in on Friday to help, Thank you!!

Melissa W.  |  Overall Experience 
Rating:
5.0

Thank you, the service was very good. Everyone was helpful and accommodating with returning the trailer, truck and storage of my household goods.

Mary Karen M. K.  |  Overall Experience 
Rating:
2.0

Moved out July 28, 2018. Unit 1067 had standing water in it. Mold crepping up the back wall. Our furniture has mold now. Staff person uninterested in our complaint about this.

Edward G.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. This was my second time using this facility.

JORDAN F.  |  Overall Experience 
Rating:
5.0

Great staff. Always helpful. Clean facility and would use again if I ever need storage.

EVELYN B.  |  Overall Experience 
Rating:
5.0

Great experience from Colorado back to Alaska. Would use this service again.

EDITH O.  |  Overall Experience 
Rating:
5.0

Thank you so much Christian!

Latausha b.  |  Overall Experience 
Rating:
4.0

Everything was great. The snow and ice build up was bad but otherwise, uhaul met my storage needs.

charlotte c.  |  Overall Experience 
No reviews have been submitted for this location.

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