Customer Reviews for U-Haul Moving & Storage of Fairhill

2723 reviews

747 W Allegheny Ave   Philadelphia, PA 19133
(@ Glenwood)

(215) 227-3900

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 227-3900

747 W Allegheny Ave
Philadelphia, PA 19133
(@ Glenwood)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There was an empty gas tank when i got it

JENNIFER V. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY C. 
Rating:
2.0

Staff was rude and at first denied the reservation without seeing the papers! They didn't even give any induction of vehicle

Anil K. 
Rating:
5.0

Customer did not leave a comment.

JULIA M. 
Rating:
5.0

It's always the same. Dependable vehicles and good service.

Donnell S. 
Rating:
2.0

I had a reservation, however when i showed up it was not available to me.

MAIA ASHLEY A. 
Rating:
1.0

Have the truck I reserved available at the location uhaul confirmed with me.

Jennifer S. 
Rating:
1.0

Overall I am not happy with U-Haul as a company. For this location in specific it started off well. The associate was super helpful and was able to find me a truck because my initial reservation at another location did not have a truck.. When I came to return the truck it was a completely different situation. I went inside to return the key and The associate (different from when I picked up the truck) told me to go talk to the guy outside and he would get me checked out. I made sure there was no process that I have to do inside to confirm that I returned the vehicle by asking again to the inside associate. He confirmed to go talk to the guy outside. When I went outside to talk to the outside associate he informed to me to leave the keys in the truck. I asked him again “are you sure that you want me to leave the keys in the truck?” He said yes. I pointed to exactly where I parked the truck (Parking space T) and made sure he saw. At this point I didn't feel comfortable about the situation so I began to video and time stamp when I returned the vehicle in case a situation came up...this was on Saturday.. SURE ENOUGH, the manager called me on Monday saying they could not find the keys but they saw I returned the vehicle. I have been trying to reach the store and my calls are sent to the call center. So, I am still awaiting a call from the manager with an update. Overall, I am not happy.

MICHAEL S. 
Rating:
2.0

Better staffing during an expectedly busy time. AND if a customer is signed up for virtual check in, let them get the keys without waiting in line for 45 minutes.

Annelieske S. 
Rating:
5.0

Trent Telford was a class act ! His quick thinking and active response to a computer mixup was impressive to say the least he's management material in my opinion, working short handed with a long line of Saturday unruly customers it was a miracle I was able to walk out of there with my rental. I want to thank him personally for taking the time to handle such a situation. You should be aware of this kind of rare emotional intelligence and reward it accordingly. Again many thanks Trent.

Julio C. 
Rating:
1.0

Hello, I would like to file a dispute regarding this contract. I booked a 15 foot truck through the phone a week ago, provided all of my personal information including my credit card information to a staff representative, because the website said that's the only way to book a one way truck. Fast moving forward, I waited for 2 hours to get a 10 foot truck, I had to take it because the movers I booked has already arrived. U-Haul had totally failed to provide any update on whether my contract was honored or was throw away?!?! I booked the truck, next thing I know, I contacted another representative to schedule a drop off in Manhattan, New York and got sent out to Bronx because “this is the only place where they have drop off key box for after hour drop off”. Drove there and waited more than an hour because “there is a line for drop off that's start down 3 blocks, you can't just park your truck and go”. Next thing after I waited and missed my bud, I called a customer service representative to dispute and at least claim my $50 back and was noticed “my reservation was made online, not through the phone” so you must have seen the disclaimer and agreed to it!?!? Okay, so that seems to be a lot of miscommunication here. Please reply promptly on how you want to proceed as I have been advised to take legal action, including a class lawsuit against the company. Thank you, Hoang Thai Son Phan

HOANG P. 
Rating:
5.0

Customer did not leave a comment.

DARLINE E. 
Rating:
2.0

My entire uhaul experience was terrible start to finish. I ordered a 24/7 truck so I could just get it and go. Not only was my reservation not honored for 8:30, but I then proceeded to not be able to do a 24/7 truck through an app. Then I was on hold for half an hour making it 9am before I even was able to speak to someone. Then I had to go to an entirely different location where I had to wait in line for 20 minutes before someone even spoke to me. At this point my reservation was already an hour behind. Then once I got the key the man didn't even walk me out to the rental to go over things with me. Thankfully I have experience driving large vehicles but it seems exceptionally strange to expect someone to just know what they're doing. I didn't get my rental extended or anything even though uhaul screwed me over so I had to rush rush rush in order to get the vehicle back in time. On top of that the tire light was on inside the vehicle with no explanation as to what was going on. For $64 I'd expect a heck of a lot more from an organization.

BRITTANY R. 
Rating:
1.0

Mobile pickup was a disaster. When I arrived roughly 5 minutes before my scheduled pickup time, another customer was driving away in my designated truck. This invalidated my mobile pickup and I had to go into the store where one employee was working, none of the trucks were checked in yet to be rented out, and more than 10 people were in line. After more than an hour of waiting and 30 minutes after the movers I'd paid for had arrived at my house, I was able to get a different truck. I don't blame the poor individual trying to manage dozens of customers and trucks on his own at this location, but U-Haul cannot claim to offer easy and fast self check-in if that's not actually possible. Multiple other people at this location had similar issues and had to go inside to wait in line despite having set everything up in advance for self check-in. Absolutely would not recommend this location or the self check-in process.

ROSS H. 
Rating:
4.0

Customer did not leave a comment.

Towanna M.  |  Overall Experience 
Rating:
2.0

The storage I moved into had broken glass and trash I cut myself cleaning it up Located 2801 hunting park. The staff is ghetto and rude.

BARBARA A. 
Rating:
5.0

Customer did not leave a comment.

MANNIX O. 
Rating:
4.0

Customer did not leave a comment.

KIRK B. 
Rating:
5.0

Best place to do business Loko

ROBINSON S. 
Rating:
5.0

The guyS at this location are very caring and very respectful and Very helpful. Had a great experience at this location will come again if needed. Thank you all

YAMITTEX A. 
Rating:
5.0

I feel good with the service and the equipment is a 10

WILSON C. 
Rating:
5.0

I have been using U-Haul for many years and i never had a bad experience with U-Haul. And i notice that U-Haul is always spending a lot of money/$$$$ Improving the company. And thanks for being there for all.

ENOCH J. 
Rating:
2.0

Customer did not leave a comment.

Ellen B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Nothing the staff was very helpful and answered all my questions. To the staff job well done.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

The staff was professional and very helpful.

MAURICE F. 
Rating:
5.0

Customer did not leave a comment.

MARCUS D. 
Rating:
5.0

Higher more the same customer service Representatives y'all have right now because they are excellent

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

james m.  |  First Impressions 
Rating:
1.0

The Trailer I reserved was not there when I arrived (I did not receive my guaranteed inconvenience fee). The staff attempted to give me a different (bigger) trailer, but not one specifically to transport motorcycles which is why I needed it. This trailer was full of trash (I have photos). I cleaned the trash out myself. After hooking it up, the electronics did not work so I could not take this trailer. They had to void the new contract. Then after wasting more than an hour the trailer I reserved was returned (over an hour late). They were able to get this trailer for me (hooked up incorrectly). I had declined the insurance twice (first on the rental I reserved which was not there, then on the rental with the bad electronics). When I received my final bill I was charged the $8 insurance.

David A. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

Maurice F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam G. 
Rating:
2.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
5.0

Customer did not leave a comment.

Jenell F. 
Rating:
5.0

The team at this location is AMAZING. Truly. One of the best UHAUL teams that I've interacted with. Really genuine, on it and went above and beyond.

Julian C. 
Rating:
5.0

This was a surprisingly easy and good experience. I would attribute that primarily to Alex, who is a beast -- very courteous thoughtful and helpful while dealing with a whole bunch of different customers/fire drills. Keep up the great work, Alex!

ZACHARY M. 
Rating:
4.0

You all can improve by making sure to actually answer the phone and not hang up our the customers. I had this problem this last time I rented for them.

SHANIKKA W. 
Rating:
4.0

The location was a savior . The first location let me book fir 08:30 pick up, and the app/website approved that . But the store doesn't open until 11. THANK GOD customer service got me the alternative location WITHIN 2 minutes, and on the last day of the month!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Taniya S. 
Rating:
5.0

Customer did not leave a comment.

HARRY A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Good service; friendly and efficient

LEIGH M. 
Rating:
4.0

I wish I knew before the day before that I had a truck available

CASEY N. 
Rating:
4.0

Customer did not leave a comment.

Yolanda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
1.0

When I picked up the Uhaul the mileage and gas didn't match what was on the paperwork. I brought it to their attention and was told to just upload pictures to the link on my phone. WhenI returned the equipment I was initially charged for mileage I didn't use and gas because it wasn't updated in the system. I had to come back to the location after I left to get this corrected. Just seems like the attention to detail wasn't up to par today. Much different experience than all the times I've used this location before.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

GEOVANNI P. 
Rating:
5.0

Customer did not leave a comment.

Marc A. 
Rating:
4.0

Customer did not leave a comment.

ZELIDES M. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
4.0

The staff were very helpful and professional. I could not get the app to check in

BENJAMIN P. 
Rating:
5.0

Central reservation center should make sure the pick-up location (originally Sharon Hill) is actually open at the specified time. Glad I checked; it opened at 11:00 for my 8:30 reservation. Had to find another pick-up location with a one way truck. The Allegheny location was excellent. I will go to them directly next time.

CHARLES H. 
Rating:
5.0

The employees were really nice and professional.

Mouhamadou F. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

The truck could have been cleaner, but it wasn't a major problem.

MEGHAN F. 
Rating:
4.0

Guy that gave me my rental didn't mention and damage too the vehicle nor uploaded the proper photos that there was damage so I uploaded my photos once I seen them also the change oil light is on but the most disturbing was when you made a left with the vehicle it was rubbing underneath the fender where the damage is. On the return dude outside says one thing about returning process and dude inside safe something different and didn't want to inspect the vehicle and charge me or give receipt accordingly and that's not the way business is run it's a customer's money that wanna be charged the accurate amount and not have to call to dispute anything that wasn't accurate.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

Great customer service.

DAISY C. 
Rating:
3.0

It was extremely busy. The associate that took care of us was great. I could see she was under a lot of pressure. I am grateful to her as well for taking care of us.

Amanda M. 
Rating:
5.0

Hire more employees like TRENT he is very good

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

TIDE P. 
Rating:
4.0

Customer did not leave a comment.

PIERRE R. 
Rating:
4.0

Need more people to help at cashier counter.

STEPHAN F. 
Rating:
5.0

Customer did not leave a comment.

Kerby T. 
Rating:
5.0

Good service always, ladies 2 workers was a good team...

CHARLOTTE S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS T. 
Rating:
3.0

Customer did not leave a comment.

LEROY M. 
Rating:
5.0

the truck don't came with the hand truck but The Manager gave me 1 hour Extra, so I m ok with him

ALFREDO F. 
Rating:
5.0

Everyone was extremely helpful.

JENELL F. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE G. 
Rating:
4.0

Customer did not leave a comment.

DONALD J. 
Rating:
1.0

The rep there is so rude , impatient, impolite, knows nothing on how to speak to customers, let people themself to figure , where to find the truck in the lot, returning the truck going up to the office , yelled to customers and directed them outloud to not come to him and to look outside for the guy at the lot, whoever , who to see among all the guys we don't know.

FADEL S. 
Rating:
4.0

Have more employees like tray

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

TERRIN B. 
Rating:
5.0

Customer did not leave a comment.

ELIASGEOVANY L. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO G. 
Rating:
4.0

Customer did not leave a comment.

EDWARD R. 
Rating:
3.0

Had no line to wait on when I was there. So processing was simple and fast. Not located on busy main streets so getting rental in and out was easy. Driver door does not seal when closed so driving on highway have a bunch of air and wind noise coming in.

NIM L. 
Rating:
5.0

Customer service was

DANIEL A. 
Rating:
5.0

The people were great. Where it is located was fine. Getting there was a nightmare for my mum. She was sick driving past K&A. Where she played as a child is one big shooting gallery. I have to rent a 15 ft truck with mum's loft in it next week. Why can't I pick the truck up at 2301 EAST TIOGA WHERE THE ORIGINAL RESERVATION AND PICK-UP WAS SUPPOSED TO be

JOHN J T. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL F. 
Rating:
5.0

Customer did not leave a comment.

Ebony J.  |  Overall Experience 
Rating:
3.0

The truck was full of mud in the back. The receptionist were holding private conversations while myself and other customers were there. Upon returning the truck the gentleman was training someone. I can say that both was very professional. Please get your front desk staff members together.

TANYA B. 
Rating:
5.0

Immaculate

Reuben G. 
Rating:
1.0

The van mileage and gas were incorrect at the start of the rental. Additionally the windshield wipers were completely not working.

Thomas J. 
Rating:
1.0

The truck sounded like it was gonna break down

GIANNI C. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

PHILECHA J. 
Rating:
5.0

Although I missed Susan, she assured me that I was in good hands with the new store manager Fatima.. she has been amazing through this whole process of moving to another state. Her staff as well has done a good job of taking care of my needs if Fatima was out. Just the whole team in general was just great, thank you again Fatima you and your staff for helping through this all. You guys are greatly appreciated.

halima h.  |  Overall Experience 
Rating:
5.0

Nothing you were great

YVETTE G. 
Rating:
4.0

Customer did not leave a comment.

AARON B. 
Rating:
5.0

the fees i paid after returning equipment were unexpected and made my payment double the amount that was quoted so unfortunately i feel taken advantage of and probably won't use uhaul again, despite having a good experience.

Bridget D. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

CARLOS F. 
Rating:
5.0

Customer did not leave a comment.

ERIKA T. 
Rating:
5.0

People very respectful and professional.

ELIASGEOVANY L. 
Rating:
4.0

Customer did not leave a comment.

DELIA R. 
Rating:
5.0

Customer did not leave a comment.

TAHIRA F. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Fix the mobile app!!!!!!! I wasted 15 minutes checking out my rental only to have to go into the building to check out. Why offer mobile checkout if you're only going to force people into the building to check out equipment 😡

ALBERT S. 
Rating:
3.0

Equipment should be clean, mecanically right at pick up time.Equipment status,and maintanance should be accurate.

VICTOR C. 
Rating:
2.0

Show your customers, How to use the key card and tell you have to wait 24 hrs before you can used your key card.

Lamont D. 
Rating:
5.0

Continue to provide excellent customer service. Friendly and professional.

GREGORIO Z. 
Rating:
5.0

It's always a pleasure dealing with the Allegheny office

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYDIA B.  |  Overall Experience 
Rating:
5.0

susan the store manger went above and beyond to make sure my experience at fairhill was pleasant. they were patient and worked with me when i was behind on payments and i was able to pay and move out successfully. thank you very much to the entire team they were very well mannered and professional.

aerielle r.  |  Overall Experience 
Rating:
5.0

I would like to thank the staff employees customers and the community of the U-Haul moving & storage of Fairhill thank you...

Gregory M.  |  Overall Experience 
Rating:
4.0

No real issues. I left my stuff in a unit, my stuff stayed in that unit until I removed it. The only issue I had was getting stuck in the loading area between the outer and inner doors when I was retrieving my sruff. It took about 30 minutes to get a call up to the desk to get them to open the outer door for me so I could drive the truck out. It was probably during a busy period or a shift change because the person I gained entry with was not the same as the person that let me out.

kristopher w.  |  Overall Experience 
Rating:
5.0

The young lady was excellent with handling what I needed, an very knowledgeable

Christoper W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYDIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany A.  |  Overall Experience 
Rating:
5.0

Manager is a good person

ANTONIO M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shahidah o.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheria B.  |  Overall Experience 
Rating:
5.0

Susan S. And her staff are all great employees, she's done an excellent job in training, as a manager myself I would def say she and her team have a good head on their shoulders, work great under pressure, they know who I am when I call by phone number and greet me properly, susan is very knowledgeable with the questions I have asked of her. This establishment is set up for the win.. Thank you team it was a pleasure.

halima h.  |  First Impressions 
Rating:
1.0

Staff was unfriendly, unhelpful and seemed very unwilling to even answer the simplest of questions such as "What storage unit number am I in?" multiple rat traps were not cleaned and still had dead rats in them. Outside entry door propped open with mop bucket - so anyone could walk in and steal from any storage unit. If I didn't already schedule movers to unload my uhaul rental I would have driven away immediately and gone somewhere else. Will definitely be getting my furniture out of there at the earliest possible chance - I don't want it damaged by rats and becoming bug infested.

Aaron A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adrain m.  |  First Impressions 
Rating:
5.0

Susan Singh provided excellent service! I felt great dealing her.

ernest e.  |  First Impressions 
Rating:
5.0

Antwon was very gracious when the system began giving him some issues. He was helpful, concise and friendly. Nelson was also helpful when I returned to ask a question. Keep up the good work!!

Blanca v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liza R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL R.  |  Overall Experience 
Rating:
2.0

I miss my payment and they wanted me to pay 150.00 to get my stuff out so i had to pay 75. 00 that was horrible never again will I use y’all..

Teresa H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Archell P.  |  Overall Experience 
Rating:
2.0

Customer service could’ve been way better, especially with communication. Susan was the only decent person there.

daisja j.  |  Overall Experience 
Rating:
4.0

Very friendly and accommadating

jorinda k.  |  Overall Experience 
Rating:
4.0

Yes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be address

WILLIAM C.  |  Overall Experience 
Rating:
3.0

Rodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.

bniya h.  |  Overall Experience 
Rating:
5.0

Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.

Meredith R.  |  First Impressions 
Rating:
5.0

Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!

richard f.  |  First Impressions 
Rating:
4.0

O

george w.  |  First Impressions 
Rating:
1.0

I am very disappointed with this storage at 747w fairhill in Philadelphia. I’m still waiting for that store manager to call me back I called this morning anyway I called and wasn’t informed 24 hrs co

WILLIAM C.  |  First Impressions 
No reviews have been submitted for this location.

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