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JAUDON WCustomer Reviews for U-Haul Moving & Storage of Fayetteville at Coliseum
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thomas was awesome. Took very little time to check me in. I appreciate his help connecting the trailer - he was knowledgeable and efficient.
BRANDON LEnjoy the truck
ALPHONSO RRenting was not a problem. However bringing back was a disaster. Waited in line only to be told the truck will be checked shortly. Took another 15 min for the associate Chelsea to check the truck however she never came back to actually check me out. Another associate could not find her and finally chased her down on a Club car. I Told her we are still waiting only to listen a rude response that she already checked on the truck. Not sure what that meant since I was still waiting to be checked out.
UTA BThe only issue was me losing my job and not being able to pay for my storage and losing my belongings and things that was my mom and my grandfather who are no longer with me are gone forever
Tanya H | Overall ExperienceThe service was top notch at 2346 Gillespie St Fayetteville, NC 28306 and will do my business with this location only. I ordered a car carrier from 5400 Bragg Blvd Fayetteville, NC 28303 and the manager said there were none available. I counted five at this location. The manager arrived on the location 5 minutes before opening and the remaining employees arrived at 9. There was a lot of equipment residing in front of the business. People were waiting on equipment to be cleaned or processed back into inventory before it could be loaned out. This location is poorly managed and employees were not friendly.
PATRICK SNo issues
Otisa W | Overall ExperienceBalm In Gilead appreciate everything UHaul does for us to make our community event at grays creek hight school run smoothly thanks again
PHRONA GWork on the auto hauler pricing scale. No reason to be charge the same rate for 1 day as I would for 3 days. Doesn't make since.
DASMON EThe Gillespie St location staff always goes above and beyond to make sure the customer is comfortable with the equipment before they leave the premises.
DARRELL BGreat representatives
SHARONDA CAbsolutely the worst experience. 3 u boxes recommended, not nearly enough I had to rent two additional pull behind trailer and move myself. Pick up of u boxes took 8 failed scheduled. Was billed an additional month RENT because u boxes left on my property from 8/22 to 9/5. And only picked up them because I went to the Traffic manager to complain. I have asked for total reimbursement, and not even received a call back. The absolute worse experience EVER
Dayna LFast and friendly service
STANLEY GThe 26 ft truck was old and the headlight fell out, while I was driving down the highway. You roadside help me, but the company they sent out was told some part that keeps the headlight in, is obsolete, so the guy did his best to fix it Well later that night you could barely see the headlight out on the road, to me that was a safety issue.
ROBERT CIt was quick and easy to rent for this location. All the staff I interacted with was very knowledgeable, professional and worked with a smile. It was very nice to rent at this location.
DENNIS DLot needs to be paved !
THOMAS M | First ImpressionsNa
JEROME PAuto Trailer is the worse piece of equipment. It's damaged the underside of my car. Damaging the both skid plates and what ever else may need to be replaced. The maintenance of Uhaul trucks is straight Crap. Trucks are poorly maintained and I will never recommend someone get a uhaul. I appreciate the VP of the uhaul there in trying to rectify the situation with their trucks there. I'll be using Penske moving on foward for all future related moves
FRANCISCO NThe truck needs work done to it. Needs an Alignment. It was clean on the inside. Wouldn't recommend because you don't get no deposit back for insurance or anything.
YASHIMA DRepresentative was courteous and knowledgeable.
PHILLIP BTruck wasnt clean at all. Horrible attitude from lady at return! They then had us waiting there for about 40 min because they lost the keys after they checked it in absolute terrible experience
KATHERINE BI must say, the whole time I had a storage with U-Haul. The staff as well any information needed was Awesome. Never one issue at all, but I'm Grateful to all of it. Cause the care that was given was Unbelievable. Thank you U-Haul!
HELEN J | Overall ExperienceThe equipment was clean, but the rubber mat getting in the driver side of the truck has come up from the floor and catch your feet when you’re trying to get in and can make you fall almost every since May has been in this condition. I have an extensive history with Uhaul and I believe in my opinion that this location is probably the most conscious of cleaning the trucks than any of the other locations. My phone number is 910-9886937 if somebody wants to call me back.
WILLIAM AThe ladies in the office were fantastic!!!! Super friendly and helpful!!!
MEGAN NI called several times to make sure that the box would get to my apartment on the 19th. The lady on the phone assured me that it would arrive in Lexington on the 19th. Evidently that did not mean at my apartment on the 19th. Why the hell would I care when my goddamn box gets to Lexington if its not going to be at my apartment. It might as well be in fucking North Dakota on the 19th because i have no access to it. I needed the clothes in that box for my orientation for school and I didn't have them so i had to go get new shit. I will not recommend U-Haul to anyone and will most certainly never use your services again. I would ask for my money back but I know that will never happen. So Thanks for getting it here but it was three days too late.
Alexander SGreat inventory to choose from and the service was seamless. I will definitely rent at this location again. Thanks.
DEBRA SI only had one issue. When I rented the unit, I did not have access after closing because I never got the card to swipe in and out. I got it about a month afterwards.
Otisa W | Overall ExperienceDouble charge me pay round trip in charlotte for the truck Fayetteville location charged me extra
Merika CSuper easy. They helped me with any concerns I had with driving a huge vehicle with my car on an auto transport. Way easier than thought. 16 hour drive first time doing that with a large truck and a trailer. They helped me attach the vehicle on the trailer to be towed.
CHRISTIAN FI have been and I am still a very satisfied customer. Thank you!
Evorn S | First ImpressionsI was in and out very quickly. Thank you for wonderful service.
WILLIAM KGuided us where to drop the trailer and checked us out so we didn't have to step foot in the store. Was a quick drop-off which is really appreciated.
RYAN MThe lady the first time was awesome, the man the 2nd time was awesome and then the same lady on my 2nd visit with her was even more awesome. A blessing to. E handled so professionally! God is so good! Good night.
TIMOTHY JGreat customer service
James CEvery desk clerk at this Gillespie street branch of uhaul I had to deal with were wonderful. They were all professional, friendly, warm and NO ATTITUDES !!!!!!!!!
Pat JGreat service!
Jason TGreat customer service!
ADLYN JThe staff was very nice and helpful.
Fratrina JI had an e-alert which costed me considerable time which turned out to be an error. How could an error like this happen? Uhaul has the market cornered so I have to rent.
William AFYI...When we picked up the truck the cargo area had a horrific Kerosene smell. We were worried that our household goods might pick up the odor. The cab was cleaned with Pinesol cleaner.
Timothy POverall the experience was great !!! Thanks U-Haul !!!
Ike JVery easy process
Dixie CQuick service, polite and respectful persons. And easy to drop off the equipment.
harold oN/A
Harry MAc not working
Irma BThe service was excellent and personal was fantastic..I would recommend them to others
alice remployees very helpful, made for an easy day thank you
ronald jVery good services
Oscar MCustomer service could be better
Amaka NNone at this time just keep your great work
David W | First ImpressionsThe Staff at this U-Haul were the best I have experienced with U-Haul in 30+ years and at locations across the country. Thank you for your expertise, customer service, and friendliness. The facilities are always well maintained, clean, and secure. Well done and thank you!
Lance C | Overall ExperienceOn 4/6, I went there to use my free 1st month rent on a storage unit. I paid $139.95. she said I wouldn't pay until the next month, however they took that charge. 1 week later I and pointed it out, showing my bank statement as proof. The guy ran my card for a 2nd time, then refunded that charge. Then they told me that because I had done the online check-in I was not eligible for the month free. However their employee did my online check-in because my phone wasn't working correctly. The manager said she would get some sort id. Credit de m to get that month free and she works. They did nothing productive. On 5/6 I was charged again. I had to get another unit on 4/24 (that unit was supposed to be an auto draft)which I was charged for as well. On 5/24 I was again at the location and asked to speak with the manager about this and she had "just left" so I had to call the managers supervisor. She said that the manager had given me some sort of credit and that I did get a month free. On 5/25 I got an email from that manager saying I was late paying so I had a late fee. I went and paid it. Every time asking to speak to the manager but she was not there. On 6/6 I was charged again. I moved out of the unit in that day. So basically I was charged every month, I did not get that 1st month free like I was supposed to. On 6/6 I moved out of both units, asked to speak to the manager again, the employee went around the corner and spoke to her but came back and said she was not there. I heard him ask her and her say to tell me she was gone. The entire process was horrible. So many mistakes on their part and lies. Apparently according to the supervisor Lynn, I got my free month. Except my bank account shows that I paid for every month. Even paid the late fee because they did not put the 2nd unit on auto pay. I've called to talk to Lynn's supervisor and have not received any communication yet. I am so disappointed and angry. I was homeless and was staying in a hotel with my disabled child and that hotel has roaches. I can't afford to be paying all this money for their mistakes. I will be needing to get another 2 trucks on 6/8. After that move I'm done with U-Haul. They have been terrible. I will be leaving a Public review, I will also be reporting this to the better business bureau and the attorney general's office. I have tried several times to resolve this issue and gotten nowhere.
Veronica M | Overall ExperiencePretty sure there was a dead squirrel somewhere in the building. The smell was atrocious and when I told Derek he said he’d look into it and then quit the next day.
Keith L | Overall ExperienceThe staff bent over backwards to help me resolve my issue. I was quite impressed with the young lady that went out of her way to help me. I will always use this location for any of my future moves or storage needs.
Thomas W | Overall ExperienceThe storage unit smelled moldy and I found dead baby rats in my unit. I reported it to the front office and they did absolutely nothing.
KEVIN M | Overall ExperienceWe just needed some extra space for a short time by I would absolutely come back here if I ever needed storage again. We have used several storage facilities before and this was absolutely the best one… we will be back! Thank you.
Barbara G | Overall ExperienceFirst opened by storage unit to find a U-Haul employee already inside. It was creepy but he said you guys always did inspections before handing over a new unit. I didn’t think much of the fact that he was covered in bubble wrap until he handed me a push pin and told me to get poppin’. I’m personally terrified of the sound of bubble wrap popping stemming from a childhood trauma where I broke my aunt’s Ming Vase Will trying to wrap it and pack it into a moving box (she had to move out of her lifelong house after her husband filed for divorce — it was messy; she was sleeping with the mailman, who was his brother). After I broke the vase my aunt made me consume 2 yards off bubble wrap without even a Coke to wash it down. To this day even the sight of bubble wrap (or Ming vases) sends me into a cold sweat. Not impressed, U-Haul.
Keith L | First ImpressionsI had been a customer sinice 2018 when my mom moved in with me I had always paid my unit 2-3 months ahead. My mom passed is December 2023 so I had to clean her unit out. I rented a truck and cleaned it out February 17, 2024. I went inside to return the key and ask for money back since it was not at the end of the month and I was told we don’t retro active units and I could not get 12 days of money back. I am very upset because of the customer I had been with my rent! I guess being a good customer/tenant doesn’t account for anything!!! I guess maybe $50 back would hurt your pockets!!!!
Nicole R | Overall ExperienceIf I should need storage again I will return to this U-Haul storage again and recommend to all.
Donald M | Overall ExperienceNo more customer service. Employees do not assist checking in or out the vehicles or storage units. They inform you to use your cell phone to document the condition of the rentals upon pick up and return. Technology is great however why not assist the customer in person and represent the UHaul brand in a positive light. Don’t just simply say take photos and that will be c amount of money.
DARRELL M | Overall ExperienceLeaky storage unit
Thomas L | Overall Experiencestaff is very friendly and helpful
Cynthia H | Overall ExperienceI am only rating average due to the fact that the area where my unit was located floods when it rains, I had several items at the front of my unit that ended up water logged and had to be thrown away and there was a large amount of wet sand that came in under the door. I did mention this to the staff (who has always been excellent) but, I was kind of put off by the fact that the employee responded by saying "we know, it's sediment, we need to have more hauled in and have it leveled out." So, you know that your buildings are leaking which leads to ruined items, that concerned me. But, if that problem was fixed, it is a great location, convenient to the highway and easy to access the buildings.
Shandi S | Overall ExperienceStaff was very helpful and nice to work with
Michael E | Online Move InThe storage unit is located on a dirt lot. Just going into and out of the storage unit tracks dirt everywhere!
Charles E | Online Move InStaff were friendly and very helpful
darrin m | Overall ExperienceI am Muslim , & from staff to management became a discrimination of disloyalty..........may they get everything they deserve!
Dwayne B | Overall ExperienceWe had our camper stored at this uhaul on 301 for 4 years. Our RV was stolen from this facility on January 2023. We were not contacted about this theft. We only found out it was missing when we went to load it for a mini vacation in October of this year. This Uhaul has had many thefts which makes me wonder what security you have in place. Furthermore they do not take ownership of the thefts simply stating "we are not responsible for thefts....etc. we are beginning to think these are inside jobs as I'm personally aware of 3 thefts within 8 months. And to work with their insurance company and adjusters are a real joke. We cannot even pursue other replacement options because you have incompetent people in the chain that can't get denial letters correct, wrong claim #, and even wrong dates of occurrence. Trust me.....run and run fast from this facility. The only thing they did for us was give our storage fee back for 10 months. I guess that was compensation to us for not contacting us from the beginning.
Douglas L | Overall ExperienceGreat experience. Super easy & helpful
Rhonda W | First ImpressionsStaff was courteous and professional.
Phillip B | Overall ExperienceThe only thing I can add does not pertain to the facility. I think it would be beneficial to all of your rental trucks had certain amenities. I think they need power windows and cruise control to maintain a specified speed for better gas usage.it would be nice to be able to adjust the mirrors via remote control.other than those specific items the rental was satisfactory.
Alex M | Overall ExperienceAppreciate how the staff worked with me and took the time to answer any questions I had.
Joyce B | Overall ExperienceI parked my car at U-Haul while loading a truck. After loading the rental truck all day, and having to rent an additional tow trailer I was unable to tow my car as planned. I was offered a rental unit because I was a one-way move. It was late when I arrived at the storage unit only to find my car didn’t fit. I contacted U-Haul 1-800 as the office was closed. I asked to leave my vehicle parked in the parking lot. I was informed this is not allowed. This was a total fiasco, trying to locate a place for my vehicle at night. At no time was I told that the unit would not fit a vehicle even when I stated that’s what I would be placing in the unit for approximately a week. This delayed my leave as I searched a place for my vehicle. This required me to park my vehicle in a sketchy area on the street with flashers on as it would have been locked in the parking lot at 10:00pm when the gates closed. I located a place to park the truck and then returned for the car. At no time was I informed they DO NOT secure vehicles at this site. This DELAYED my departure requiring a hotel stay, only to wake in the morning to a flat tire. I returned to the same U-Haul to have the flat repaired further delaying my trip. I requested compensation and received a 63 mile credit! I was not given additional time, or credit for my inconvenience. I will be discussing this further with U-Haul.
linda b | Overall ExperienceThey were very helpful and they are very strong
ANGELLUIS D | Overall ExperienceGreat experience, friendly staff
Stan G | First ImpressionsWill use again
Jay B | First ImpressionsStaff was friendly, facility itself decently maintained. But to be charged what I was being charged an then told at time of clean out I would have to pay additional fees to use the onsite dumpster seemed a bit much. 2 small empty boxes an wanted me to pay over 8.00 to unlock the dumpster..an then check my email to be told my rent would be goin up again in July. Which is what ultimately led to us clearing out
Joseph m | Overall Experience