Customer did not leave a comment.lily I.
Customer Reviews for U-Haul Moving & Storage of Fayetteville at Coliseum
Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off was a little if difficult. The website would not do what it was suppose to do for me to do what you all asked for me to do even after sharing my location with U-Haul it still denied me so that became frustrating especially when you all charge $20 for not having a proper drop offTashama B.
Customer did not leave a comment.Siyann K.
Customer did not leave a comment.PATRICK L.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Filiberto A.
Customer did not leave a comment.TERRY B.
I had a paid for reservation for a 10ft truck when I arrived at the pick up location the facility was closed. I had arranged for mover help same day but because the facility was closed I was delayed 2hours and had lost an hour from the movers. I did call uhaul and it took almost two hours before I could get a truck and I was only able to complete half my move.William L.
Customer did not leave a comment.ARTHUR P.
Customer did not leave a comment.Emma C.
Customer did not leave a comment.Edward H.
Be more forthcoming with information regarding price change. I was told my the associate that if I needed to extend my time just to call. What was not mentioned was there would be another day added to your rental. When I called to extend by an hour, the person on the phone didn't let me know there would be an extra day added to my rental. I ended up turning the rental in 30minutes past my original time and was charged an additional day. If the information was relayed in a more customer concerning manner, I couldn't have made the choice to get it there on time or be alright with the extra day. Customer service is very important to me and I didn't feel like I got that courtesy.Sammy Y.
I was charged for gas that I should have not been charged for. I returned it with same amount and was told I should have taken a damn pictureJeffery A.
Customer did not leave a comment.Kenneth P.
Thank you all for all of your helpGertrud E.
Customer did not leave a comment.Clarence B.
I was charged for a fuel fee, stating fuel was 1/8th of a tank when the vehicle was clearly at 1/4 of a tank when dropped off, which is what was required. Personnel at the location did not provide any response for this discrepancy and essentially told me tough luck.Matthew M.
Between being overcharged, disrespectful employees, & your employees smoking pot at the front doorâ€¦ you tell me.Jesse P.
Need to have better drop off sequence of operation, went to drop off trailer after hours and used the instructions as given via phone stood outside for over 30min trying to finish phone drop off instructions could not complete so took trailer back home until next day drop off time .ryen C.
Customer did not leave a comment.Donna F.
Customer did not leave a comment.SUMMER V.
Customer did not leave a comment.Ivy J.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.Lisa L.
Customer did not leave a comment.Elizabeth G.
Customer did not leave a comment.Eddie B.
Customer did not leave a comment.Guilherme B.
Customer did not leave a comment.Michelle M.
Very impressed, my only recent UH experience was with a different location and it was not as good, this one is greatJAMES H.
Customer did not leave a comment.Jasmyn W.
Customer did not leave a comment.Thandi B.
Customer did not leave a comment.Jeremy C.
Thank you for being a very professional and ease through our stressful move. The only improvement I would like to suggest is cruse control. Especially for long distance travels.John B.
Customer did not leave a comment.Terrence M.
Customer did not leave a comment.Dole O.
All the staff members were exceptionally friendly! When I arrived to pickup my rental trailer, it was raining pretty bad, and I never heard a single gripe or even mention of negativity, the staff member was incredibly helpful and polite, left with a smile on my face which is incredibly rare when it comes to buisness in the area. 10/10 would recommend!Jon L.
The ladies that helped me were very nice and professional.cindy Z.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Austin G.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Erin B.
Very professional and courteous...Would use them again ....Thanks GuysDONALD B.
People were greatphillip R.
The only complaintâ€¦my reservation kept moving locations before pickup and ended up being over 30 minutes away. And they we unable to update my drop off location, making me drive over 30 minutes to drop it off.Kevin M.
Nice staff. Very helpful and courteousDavid G.
It was very expensive.Harrison B.
Customer did not leave a comment.Cesar M.
Very professional & explained everything, nice atmosphere.Eric U.
I had to relocate the vehicle where they wanted it and I never got a receipt. The email receipt they sent was unreadable. I don't know if they owe me any type of refund for any reason or anything else.ALBERT D.
Customer did not leave a comment.Iris C.
Customer did not leave a comment.Ron W.
Great facility and staff / location is perfectMarcus M.
Customer did not leave a comment.Monica F.
Customer did not leave a comment.Shauna M. | First Impressions
Customer did not leave a comment.Noel C.
Very poor communication. Had to call me to pick up the Uboxes because they did not have the address they left them at. Will Not use them again.Michael L.
Was double charged for my rental. I was told it would be $33, I was charged $51. Not sure how the extra charge came into play, trailer was even returned an hour early, connection of the trailer to the hitch ball was not tight enough. Trailer was extremely bouncy. I had to tigthen it. Besides the rust, trailer was in good shape.Brian C.
the place was reassigned at the last minute and it was too far from my house and I did not ask to be assigned a closer place since I did not have time for so much paperworkPedro M.
Customer did not leave a comment.Quardrea B.
Customer did not leave a comment.DERRICK W.
Customer did not leave a comment.Vanessa H.
Thank you guys so much. We look forward to renting from you again.eudelio P.
Bad comunicaciÃ³n no account up date playing with the customerRafael M.
Customer did not leave a comment.Gerald E.
Customer did not leave a comment.Lee L.
Customer did not leave a comment.Debra W.
Customer did not leave a comment.John S.
The staff at this location were unprofessional and lacking knowledge. It was very bad experience from their inappropriate workplace chatter, dismissive demeanor, and misguidance regarding U-Haul procedure.Tomekia W.
Issue came when moving out. I rented a truck from this location so I can load my unit and go. Drove from the apartment to the uhaul store to be told they moved my reservation to another location. Makes no scense I had to pay by the mile and had to go elsewhere for my truck. That not being the worst, when I drove to the new location the stated no trucks were available. Really waisting more time because of someone’s inabilities. Than had to call the first place to yet again be sent further away to another uhaul which now put more time and miles on my car just to have to drive a uhaul back to my original spot 5 miles from my house and ad cost to my rental This added at minimum and extra 60 miles to my total as the original location was five miles from my house and the new once was around 17 Long story short waisted half and day and 100 between gas miles and personal cars gas getting the run around When discussing this to the location I got the oh well attitude. So no I won’t use nor recommend uhaul when there are other options!Scott S. | Overall Experience
Customer did not leave a comment.CARL J.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Shannice B.
Customer did not leave a comment.Raphael P.
Nothing to improve. Just keep providing excellent service and great customer service.Irenna G.
Customer did not leave a comment.John P.
Not satisfied poor mangementGarland E.
Customer did not leave a comment.Ashley G.
Customer did not leave a comment.FELISHA U.
Great staff and helped to ease the stress of moving!Heather W. | Overall Experience
Upon entering the establishment, four workers were having a loud conversation. The woman I encountered was kind but I could not hear most of what she was saying and when I had to respond I had to talk very loudly. At one point I found myself yelling over them and their conversation and one of them looked at me with a very snide look. The U-Haul I was given & rented out was old, the engine light was on and after driving only 11 miles I was close to a half a tank. It was eating gas very quickly and the AC was going in and out.REYNA B.
Customer did not leave a comment.JOEL B.
Nada todo muy bienJENNIFER A.
Not charge customers a full extra day if they need another hour or two with the trailer. I ended up missing my drop off time due to getting stuck in traffic, called to extend a few hours so I could have time to unload and get it back and was told I would be charged for a full extra day. The trailer was back on the lot at 630 only 3 hours past the time it was originally rented forJOHN K.
Customer support was very engaging!RICKEY R. | First Impressions
I arrived after my pickup time & was using the 24/7 app but could not log in. Your customer service came to my aid. A helpful tip as to what to do if you miss ur scheduled pickup time would be helpfulQUINTON M.
Customer did not leave a comment.David C.
I highly recommend this facility for anyone you owns a RV that us unable to provide cover storage on at their homeRichard C. | Overall Experience
NAJohn S. | First Impressions
Customer did not leave a comment.Anthony W.
not make customer 15-20 to get checked in. when there is 3 people at the counter this is poor service, I use to help a friend at her uhaul business that she no longer has and for them to do anything but check in the truck is uncalled for .. with 3 people there guess they dont like checking in trucks. but it was clean other than the floor mats needed to be wiped down so took him a few minutes to check in the truck once he went out there. the one person told me that due to covid that we had to keep the doors open and let it air out for 15 mins. really that is stupid due to if you have a mask on outside it wouldnt matter . , I worked hard and was ready to go home so getting it checked in and me not hanging around would have been better.CAROL D.
Your website doesn’t match up to what y’all have available at the storage unit. Than when your people that worked February 12th none of them knew how to do a refund and everyone was just standing around doing nothing! I got My storage unit but it was supposed to be ready before I even got thereDeanna P. | Online Move In
Everyone was Very Nice....and Very Helpful. .HELEN J. | First Impressions
Customer did not leave a comment.David B.
Customer did not leave a comment.jacqueline r. | Overall Experience
Customer did not leave a comment.JOSEPH K. | Overall Experience
Returned truck before closing time. Door locked. Could see two employees texting/ gaming on their phones. Would not open front door to receive rental. Insisted we use link on phones. Process took 10 minutesâ€¦.. pictures, questions etcâ€¦ not impressed with customer service.MICHAEL F.
Customer did not leave a comment.April A.
Customer did not leave a comment.dena h. | Overall Experience
Customer did not leave a comment.BARBARA S.
Customer did not leave a comment.Tikieda G.
I do think you should get your prorated money back, I was paid up until the 25th and I cleared out on the 10th I should receive a refund.MARILYN NICHOLA J. | Overall Experience
Very excellent customer service.BARRY W.
Customer did not leave a comment.William M. | Overall Experience
Please offer a military/veteran discount. Otherwise, thanks for the many years of excellent customer service and equipment rental support.KENNETH F.
Customer did not leave a comment.JOSEPH F.
Customer did not leave a comment.AJAYCIA J.
Customer did not leave a comment.FRANK J.
Customer did not leave a comment.ANTONIETA F.
Staff could use retraining on customer service. Overheard private conversations between co-workers, demonstrated laziness and lack of concern for my questions and requests. Much frustration to complete my transaction. Sadly, there were no other truck rental agencies at time of rental due to recent inclement weather.CRAIG D.
Service was exceptional I would recommend this locationJAVARY D.
Customer did not leave a comment.Maretta T. | First Impressions
Kimberly is so professional and knows her job! She is Respectful & kind! Her crew is well trained and very helpful. Kimberly explains everything to you and goes out of her way to make sure you feel comfortable with your unit! Kimberly is very knowledgeable about everything that is Uhaul! Superior employee!Carolyn C. | First Impressions
It's been since 12/24 and I've still yet to be a able to pick up my rental truck or get to my storage unit!!!! I and my friend stayed bk n forth at uhaul dealer location for 36 hrs + off n on trying to get online check in process final so I can get my kids xmas gifts and my belongings bk to my family in whiteville NC and so thnx to poor communication I missed Xmas with my 5 year old grandchild n family..I pd $216 .00 for a truck that's still sitting at Larry's in williamnston NEVER able to access the vehicle online process...I want my money back or my truck delivered to me or I'll be contacting my lawyer tomorrow morningPatsy C. | Online Move In
This place I do believe had people residing in the units. I’ve seen and heard on several occasions of me being there talking on the other side of my unit but when I drive around no doors are open nor cars visible near the talking and people that have an access card walk in and out the gate straight to the road. And I had more dirt than the outside in my unit.Amy M. | Overall Experience
Customer did not leave a comment.stephanie r. | Overall Experience
Thank YouJesse J. | Overall Experience
Customer did not leave a comment.Amber M. | First Impressions
Computer problems slowed down my p/u and return of my trailers. The girls work hard and are easy to work with.PAMELA W. | Overall Experience
Customer did not leave a comment.JOSEPH K. | First Impressions
Customer did not leave a comment.Keionnie W. | Overall Experience
Customer did not leave a comment.ANN JERICA A. | First Impressions
All good! Great customer service!Vladimir G. | Online Move In
Customer did not leave a comment.ARCELIA G. | Overall Experience
Customer did not leave a comment.DIONNA R. | First Impressions
Customer did not leave a comment.Tanya P. | First Impressions
I really wanted a climate control unit but there were none left. We settled for a non climate unit. I hope I’m not disappointed. But Great customer service at this location!!Rebecca T. | First Impressions
Customer did not leave a comment.Lawanda S. | First Impressions
Customer did not leave a comment.mark p. | First Impressions
The access gate comes down way too fast and seems a little dangerous.Johnel B. | First Impressions
Excellent service and attention; Mrs. Easely was very professional and answered all my questions, showed me the facility, which helped me to reach my decision. All representatives followed COVID procedures and made me and other patrons feel comfortable in the area. The only flaw was that this particular location does not offer a military discount, but Mrs. Easely explained to me the company policy, which should be revised, Fayetteville is military all over. Thanks for the good service.cruz l. | First Impressions
Customer did not leave a comment.Paula H. | Overall Experience
Customer did not leave a comment.Jessica A. | Overall Experience
Customer did not leave a comment.DELETHIA J. | First Impressions
Customer did not leave a comment.Leon W. | Overall Experience
Everything was fine except the cost it's too high in my opinion I found another unit somewhere else that is twice the size and cost less much less than what I was paying at uhaul so if I was to rate my experience from 1 to 10 ten being awesome I would rate it a 5 because cost matters a lot if you on a fixed income and I only get SSI I struggled every month to pay my storage fee so I will not use or recommend uhaul to my friends and familyDonna C. | Overall Experience
Customer did not leave a comment.Cynthia B. | First Impressions
I rented a truck for our move which they informed me a qualified me for a month of free storage so I went ahead and opted for that decision $100 later I realized I never received a Free month so when contacting the facility it took me speaking to a higher up manager because the staff there that excepted my payment informed me there was nothing they can do now after speaking with the manager she said she would credit me the following month being August when I was settled in around 20 August I realized I had charges of $165 on my account now mind you I had already paid the first months rent upon getting keys for the facility it took me three days just to get in touch with somebody who had professionalism every time I called I received no greeting or was immediately thrown on hold I even waited 35 minutes on hold just to be rudely hung up on when I finally got a callback was when I received an email stating I was behind on charges and I replied saying until I spoke with somebody I was not going to make any payments finally a manager reached out to me and did her job if the customer service and lack of professionalism wasn’t enough we only had our things in storage for less than two months and brought an ant problem into our home thanks to it no matter where you are around the entire facility there is no pest control there are bugs and spiders everywhere we’ve had storage units in the past so I’m familiar with the pest control precautions that clearly this facility does not take into consideration I would not recommend this facility Being placed in Fayetteville is not an excuse to have Tacky unprofessional demeanor.Oaklie R. | Overall Experience
Customer did not leave a comment.Edwin S. | First Impressions
Customer did not leave a comment.Ernestine W. | Overall Experience
The only reason we are leaving is because we have a waterfront home with a new shelter for our trailer and boat. The U-Haul facility was awesome. We moved to Clayton NC and left our RV s there. No good covered storages in our area. We commutes to Fayetteville when we needed Ro get our RV s. thanks again!!Karen P. | Overall Experience
Customer did not leave a comment.CURTIS D. | Overall Experience
Outstanding.John S. | Overall Experience
We used the covered storage for several years with complete satisfaction.JEROME C. | Overall Experience
Customer did not leave a comment.MARCHARKELTI M. | Overall Experience
Very well run businessDavid W. | Online Move In
Customer did not leave a comment.Rita M. | Overall Experience
They were all like troops from an elite platoon. Very precise and on point like the bullet from a sniper. Line'em up and knock'em down.Shawn P. | Overall Experience
Initially (in 2017), I reserved a smaller A/C unit 6 weeks in advance. I even called a week prior to assure that everything was on track, which it was. The morning I was to take possession of the unit, I was informed that a man from Alaska came in and needed a unit ASAP. They gave him my unit. I was furious! They gave me a larger unit that was not air conditioned and was $40 more expensive per month. They gave me a small discount that month as a consolation. I was clearly dissatisfied. The manager did not care. Since then, my monthly rent has increased several times. I donated most contents just to get rid of this unit. I do not care for how this situation was handled, and I am thankful to be done with it.Ursula G. | Overall Experience
Kimberly and the rest of the staff were awesome and helpful. I could have not asked for a better experienceMaverick S. | First Impressions
Customer did not leave a comment.Shawn P. | First Impressions
Customer did not leave a comment.Jerry P. | Overall Experience
The only issue I had was the rates were raised after a year. There were no added benefits, or changes to the site, it appears (at the surface) to just be a grab for more money. A 10% increase shouldn't happen within a year. This is just my opinion though.David S. | Overall Experience
Customer did not leave a comment.Michelle B. | Overall Experience
Customer did not leave a comment.luis b. | First Impressions
Customer did not leave a comment.ROBERT J. | Overall Experience
The staff was extremely friendly, knowledgable, and went beyond the call of duty. As a customer, I could not ask for anything more. They are AWESOME!Elijah Isaiah X. | First Impressions
Customer did not leave a comment.Laura C. | Overall Experience
The storage place in North Carolina was excellent but the one in Savannah Georgia was horrible they had me going to four different locations I was supposed to drop off the car there I was supposed to drop my fridge off there when I got there no one had no reservations for me at all finally I thought the address they gave me at first and went to gillspie and they waited on me and help me solve my situation cuz I was wasting gas and running all over Fayetteville spending money that I did not have. So I will be going in Monday morning to talk to a general managerMelissa M. | First Impressions
Could be a more affordable I thought the people were nice and the place was clean but the price was very high I'm disabled and on a fixed income if I didnt get the free month of storage I would have went somewhere else that would have been 2/3 cheaper and could have got the same service but since I only need it for a month the 30 days free is greatDonna C. | First Impressions
Customer did not leave a comment.Kimberly U. | Overall Experience
Customer did not leave a comment.Darrin G. | Online Move In
The card scanner to turn off alarm and unlock building d barely worked. Otherwise it was a great experience. Thanks.Apollo S. | Overall Experience
You guys were great so efficient if you make sure you have a reservation and if you don't will still try to help the best way you can. Keep up the good work.KIMBERLY S. | Overall Experience
There were three people involved with getting me in the unit. Tinessa, Vernon, and some other guy seemed like a new employee, who apparently was off work after checking me into the unit. First, I was told that my contract was not correct for a one-way (one month free) rental of a 10x10 storage unit, so I paid for the 10x10 unit and then called the person who issued the contract to have it corrected. Then, I was told it would not qualify even if it was corrected to a one way by both Vernon and Tinessa because the distance has to be more than 100 miles from where I was moving, but then that changed to 50 miles a few minutes later, and that the distance was between store locations and not moving locations, not at all what I thought the original contract was for. After several minutes of trying to fix the issue, I was then informed by Tinessa that once the unit was rented out that I couldn't be refunded. I hadn't even put anything in the unit yet!! Honestly, if I'd know that half my day was going to be wasted arguing over one month of free rent on a storage unit, I would have just rented a larger one somewhere else for what I paid here. I will be needing another U-haul in the near future, but I will not be revisiting this location again.SHAWN T. | First Impressions
One comment right before I ended my service they drifted money out of my account with my permission I'm highly upset about that I called and the last got my information that she would let the manager know about my situation so far haven't heard nothing back yetkenny F. | Overall Experience
Customer did not leave a comment.Toni l. | Overall Experience
Customer did not leave a comment.Michael H. | Overall Experience
Customer did not leave a comment.Tatiana J. | First Impressions
The worst experience I've ever hadMillie F. | Overall Experience
Customer did not leave a comment.Michael H. | First Impressions
I was impress to the quality of service and attention I always receive . Either to rent a vehicle or to rent a unit . They always take the time to explain all my questionJean M. | First Impressions
Customer did not leave a comment.Mason S. | Overall Experience
Customer did not leave a comment.Regina D. | Online Move In
Customer did not leave a comment.Terence B. | Overall Experience
Only bad thing I was overcharged for a 5x5 $80 and it was supposed to be $69Cassandra H. | First Impressions
The amount you pay monthly to storage a RV should automatically be 24 hour access and not be charged an additional $10 if you need 24hrs access.Sterling M. | First Impressions
Had truck reserved, UHaul changed location pick up to pick up truck 4 TIMES!!!!Kimberly E. | Overall Experience
Customer did not leave a comment.Britney W. | First Impressions
Customer did not leave a comment.Ommannan G. | First Impressions
Customer did not leave a comment.Daniel G. | Overall Experience
Will rent againJames C. | Overall Experience
Enjoyed the staff there they made my military transition worth while. Staff members that I felt encountered were nice and invitingRohan B. | Overall Experience
Customer did not leave a comment.gail b. | Overall Experience
The staff at 5400 Bragg street were very helpful and friendly. They helped make my day better when it was going bad. Everyone I was in contact with at u haul was helpful.Rohan B. | First Impressions
Customer did not leave a comment.Coortney c. | Overall Experience
Customer did not leave a comment.michael b. | Overall Experience
No issues !Daniel R. | Overall Experience
Customer did not leave a comment.David K. | Overall Experience
The customer service representative was very nice we had a pleasant experience She was very helpful and patient with all our needs.VANESSA E. | First Impressions
Very friendly, well mannered, courteous staff.Quinnetta P. | First Impressions
Customer did not leave a comment.PAT N. | Overall Experience
Customer did not leave a comment.GLENDA K. | Overall Experience
The staff was professional, courteous, and friendly!Demaricus R. | First Impressions
Great crew and storage facility.Michael E. | Overall Experience
Super place to store my households goods!!! Always clean and access was very easy!!! I would recommend this facility.louis z. | Overall Experience
Everything is above par for a company that handles that much traffic. Great staff working there.RONALD S. | First Impressions
Smooth and easy move in experience. Thank you!Gilbert R. | First Impressions
Easy to rent. No problems w can or car dollypaul e. | First Impressions
Customer service was very professional and friendly when I rented a truck and storage unit. If I ever needed to rent another truck or unit, I will be returning to your facility. Thank you.Carolyn S. | Overall Experience
We have 2 other units with this particular store. We are very pleased with the customer service and the owner. Other move in was flawless and very simple. Thank you Ms Edwards and your staff.New Hope C. | First Impressions
The manger got help me a lot beautiful person place very clean.HAYDEE G. | First Impressions
A one.Gordon D. | First Impressions
The staff was very nice and helpful. I would definitely use the service again.Sharom c. | First Impressions
Great facilitySean d. | Overall Experience
Quick fast serviceELIZABETH M. | First Impressions
Many thanks to everyone you were very helpful, I especially appreciated all your help and patience. In helping me get everything resolved for me. 👍Sally E. | First Impressions
This Uhaul location has always gone above and beyond to create an amazing customer service experience. They are also the most affordable option I found in the Fayetteville area with a safe and securesara m. | Overall Experience
I recommend this facility because it was very clean and very accessible to get to my unit. The move in was very easy and the move out was very easy. Staff extremely helpful and very nice. Thank you...Tammy W. | Overall Experience
The staff is great I never had a problem!!!! They are funny and a great help!!!!Lanyah M. | Overall Experience
I only needed storage for a short while and I was grateful to not have to pay for it due to my family and I relocating here. Staff is very friendly and helpful.melodie c. | Overall Experience
The staff here are very helpful and very friendly! They make sure you have what you need and let you know what’s the best option for you!shalonda B. | First Impressions
The entire process was made easy by and exceptional staff. What was a difficult move was made into an easy transition due to the above and beyond service received!Teresa G. | Overall Experience
More employees are needed.Don B. | Overall Experience
Could use more people.Don B. | Overall Experience
Staffing was a little light.Don B. | Overall Experience
The storage units were poorly designed and water flows in from the ceiling twice I have stored my things there and both times suffered water damage lossesANDREA B. | Overall Experience
Excellent facility! Well maintained, organized, and clean. Support staff are very nice and make sure you are immediately attended to.Rita M. | First Impressions
My things were damaged from a water leak but yet the price went up three times in the 2 years i used the storage.Shemelia L. | Overall Experience
Excellent staff!!! Helpful in more ways than one and very courteous providing you don't provoke them. Rightfully so because nobody goes to work to be abused, the staff is very professional & polire.YASMIN F. | Overall Experience
I would definitely rent againEdwin C. | Overall Experience
Everyone was extremely friendly and professional. They went out of their way to provide excellent customer service. The young man I dealt with was great! He explained everything and offered extra assiTeresa G. | First Impressions
Adrianna was outstanding.Don B. | First Impressions
I love there kind spirit when you walk into the buildingPhillip S. | First Impressions
Great serviceEdwin C. | First Impressions
Made reservation on-line. Went to location same day and competed move-in contract. Linda was VERY kind.MELODIE R. | First Impressions
I was very pleased with the service I received.elizabeth G. | First Impressions
Thank youMary Q. | Overall Experience
Did not get to use the facility as the RV dealer had my RV the whole time, but the staff was helpful.Ronald B. | Overall Experience
I NEVER ASKED FOR MY BOXES TO BE SENT HERE. THEY WERE MOVED FROM THE LOCATION I PAID FOR THEM TO BE MOVED TO. I WILL NEVER USE UHAUL AGAIN. THE DISTRICT MANAGER WAS INCREDIBLY RUDE AND LIED TO US.Helen B. | Overall Experience
Very Great customer serviceStephen L. | Overall Experience
Monthly rent steep. Gate problems all the time. Had to change keys twice. Couldn’t charge my camper because the outlet was not in convinent location. Covered facility only reason we kept it there.Melissa A. | Overall Experience
UHaul Box crew was very easy to deal with. They were very flexible.Amy B. | Overall Experience
James was very curteous and helpful! Seemed to go out of his way to help!David K. | First Impressions
I had a U-Box placed on my property. The box held up great throughout changing weather conditions. My experience was great from beginning to end. Staff was always courteous and professional. Thanks.Altea T. | Overall Experience
Very nice facility. Clean and well organized. Service by the young man that worked with me was excellent. Good job. One of the best storage operations I have ever encountered.Edward A. | First Impressions
I was charged twice for a storage that had been cancelled and not used, due to the size. I've contacted the facility multiple times, told the problem would be resolved but the charge remains on my carMeyassar R. | Overall Experience
Excellent service; Mr James Farren was very helpful and professional.Theodore K. | Overall Experience
Friendly staff.David C. | Overall Experience
A Great ExperienceTracy S. | Overall Experience
Good jobCal V. | Overall Experience
Delivery lady was outstanding. 10+Gail L. | Overall Experience
The women in the office were wonderful to work with and went above and beyond to answer questions. Great place!Jeanne P. | Overall Experience
Staff wasn’t friendly. The lady I had was great. But it was just a bad visit due to nobody smiling and have a good time. Like they should make the best out of their day at work.Jessica B. | First Impressions
Not happy about getting my stuff out of storage on my move in date to my new house Jan 4 2019 just paid my storage fee Dec 24 2018. I didn't get partial payment back..UHAUL got free money. Very unhappJennifer C. | Overall Experience
every thing was ready to go when we got to the dealer.at the very last few hours we decided to get on the move a day early. I would recommend u haul to anyone.Michael/ Laura J. | Reservation
Access should be 24 hrs regardless/for all unit types...with swipe entry required. Carts were useful.tamra m. | Overall Experience
The professionalism and clarity of service is to be commended. I appreciate the convenience that I was afforded with my truck rental, as well as the rental of my unit. I will consider you again.marcus j. | Overall Experience
Very friendly and helpful. Showed me step by step. I think her name was VeronicaSharon S. | Reservation
They charged me storeage fee when I asked to be removed by 28th....and I was CHARGED ANYWAY.....kept calling to take care of matter and leaving g Messages but no one CALLED ME Back as they said .laura k. | Overall Experience
Great location helpful friendly staffraymond g. | Overall Experience
happy happy happy i got my own storage building, instead of paying someone elseWILLIAM TITUS R. | Overall Experience
I chose Uhaul Containers as a last resort after being displaced by Hurricane Florence. Dates were not honored, driver shortage, equipment shortages. I would not ever choose this location again.sylvia b. | Overall Experience
The employee Tonya or whatever her name was, was extremely rude and called me names like liar. When the manager Kyle stepped in he was able to help me while she continued to make smart comments.brittany m. | Reservation
Thanks Tinessa for your help as we had the records shredded and vacated the unit.PATRICIA M. | Overall Experience
Hurricane Florence changed our moving plans, and everyone I talked to at UHaul was extremely helpful. I couldn't be happier with the service I received!melissa s. | Overall Experience
Poorly managed. Had multiple issues with autopay and was charged a late fee for no reason. Never got the late fee back. Manager is a complete moron with absolutely no communication skills.mark t. | Overall Experience
When i first go there trying too get a storage it was some issues due too lack of communication but after a while everything got situated i would definitely recommend them too anyone now .Sequoiah M. | Overall Experience
The only thing that I had a problem with is that the last month wasn't pro-rated. We had to pay on the 25th and we wanted to turn in our key on the 31st but we were told no refund.Sandra J. | Overall Experience
The service was Great! Friendly good customer service.DONNA M. | Overall Experience
My experience here was terrible. The management was rude and very unhelpful. My storage was lost in transit for almost a week and no one would help me find it. I would never use this location again.Kerry R. | Overall Experience
The personnel I dealt with, including the local manager, were dishonest. The quickest way to loose my business is to loose my trust.Gregory R. | Overall Experience
From the time we walked in to the time we left, the professionalism was outstanding..It is the best UHaul storage facility that I have ever seen. We will recommend it to everyone we know. Thank you!ED F. | Reservation
Great folks help me out in all possibilities.john k. | Reservation
Staff is very friendly and helpful. Never had any issues. Will use this facility again and will recommend others.jason w. | Overall Experience
I always use your trucks and I had the storage unit in Fayetteville for one year. Service is always great and friendly staff. Thank you for everything and look forward to more business in the future.Taylor P. | Overall Experience
The facility we were supposed to pick up at changed our time from 9am to 11am without notifying me. Then at 11am they still weren’t there. At 12 he finally answered the phone and said he .....ROBERT A. | Reservation
Facility & corp Great! Tracking & book keep at this facility HORRIBLE. Had 3 Uboxed stored.Box was deliv in May. Just charged again this month for storage rm #AA5581A which alredy deliv. Need credtalbert f. | Overall Experience
Facility was great. The website needs work. The account dashboard was confusing and it was not clear what equipment or units I had. The customer dashboard should include Ubox & storage unit numbers.John L. | Overall Experience
Teresa, Mgr & Tracey, U-Box dwlivery driver, were great!Tim G. | Overall Experience
GoodRICO C. | Overall Experience
poor service, time consuming, staff could not figure out how to refund trailer rental which I was told in Tucson that it was covered because contract was to address in NC Never AgainIvan P. | Overall Experience
Excellent service and always helpful when needed. 😀LINDA A. | Overall Experience
When I first opened this account, years ago, I had 24/7 access.DAVID W. | Overall Experience
Very nice place.John S. | Overall Experience
Excellent moving experience.Kevin C. | Overall Experience
Professional service at a good pricejason b. | Overall Experience
The storage was wonderful. I did have an incident wit the customer service, which would make me not recommend the facility to a friend. How I am treated as a customer is very important to me.Eboni J. | Overall Experience
Everyone was very friendly, informative and professional. This is a great experience; Thank You! S. LeeSereno L. | Overall Experience
Additional Services at this Location
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