Customer Reviews for U-Haul Moving & Storage of Fayetteville at Coliseum

2,809 reviews

2346 Gillespie St   Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)

(910) 223-1556

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(910) 223-1556

2346 Gillespie St
Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

lily I. 
Rating:
4.0

The drop off was a little if difficult. The website would not do what it was suppose to do for me to do what you all asked for me to do even after sharing my location with U-Haul it still denied me so that became frustrating especially when you all charge $20 for not having a proper drop off

Tashama B. 
Rating:
5.0

Customer did not leave a comment.

Siyann K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Filiberto A. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
2.0

I had a paid for reservation for a 10ft truck when I arrived at the pick up location the facility was closed. I had arranged for mover help same day but because the facility was closed I was delayed 2hours and had lost an hour from the movers. I did call uhaul and it took almost two hours before I could get a truck and I was only able to complete half my move.

William L. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR P. 
Rating:
5.0

Customer did not leave a comment.

Emma C. 
Rating:
4.0

Customer did not leave a comment.

Edward H. 
Rating:
3.0

Be more forthcoming with information regarding price change. I was told my the associate that if I needed to extend my time just to call. What was not mentioned was there would be another day added to your rental. When I called to extend by an hour, the person on the phone didn't let me know there would be an extra day added to my rental. I ended up turning the rental in 30minutes past my original time and was charged an additional day. If the information was relayed in a more customer concerning manner, I couldn't have made the choice to get it there on time or be alright with the extra day. Customer service is very important to me and I didn't feel like I got that courtesy.

Sammy Y. 
Rating:
5.0

I was charged for gas that I should have not been charged for. I returned it with same amount and was told I should have taken a damn picture

Jeffery A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
4.0

Thank you all for all of your help

Gertrud E. 
Rating:
5.0

Customer did not leave a comment.

Clarence B. 
Rating:
3.0

I was charged for a fuel fee, stating fuel was 1/8th of a tank when the vehicle was clearly at 1/4 of a tank when dropped off, which is what was required. Personnel at the location did not provide any response for this discrepancy and essentially told me tough luck.

Matthew M. 
Rating:
1.0

Between being overcharged, disrespectful employees, & your employees smoking pot at the front door… you tell me.

Jesse P. 
Rating:
4.0

Need to have better drop off sequence of operation, went to drop off trailer after hours and used the instructions as given via phone stood outside for over 30min trying to finish phone drop off instructions could not complete so took trailer back home until next day drop off time .

ryen C. 
Rating:
5.0

Nothing

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
3.0

Customer did not leave a comment.

SUMMER V. 
Rating:
5.0

Customer did not leave a comment.

Ivy J. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
3.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
1.0

Customer did not leave a comment.

Eddie B. 
Rating:
3.0

Customer did not leave a comment.

Guilherme B. 
Rating:
4.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Very impressed, my only recent UH experience was with a different location and it was not as good, this one is great

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Jasmyn W. 
Rating:
5.0

Customer did not leave a comment.

Thandi B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Thank you for being a very professional and ease through our stressful move. The only improvement I would like to suggest is cruse control. Especially for long distance travels.

John B. 
Rating:
4.0

Customer did not leave a comment.

Terrence M. 
Rating:
5.0

Customer did not leave a comment.

Dole O. 
Rating:
5.0

All the staff members were exceptionally friendly! When I arrived to pickup my rental trailer, it was raining pretty bad, and I never heard a single gripe or even mention of negativity, the staff member was incredibly helpful and polite, left with a smile on my face which is incredibly rare when it comes to buisness in the area. 10/10 would recommend!

Jon L. 
Rating:
5.0

The ladies that helped me were very nice and professional.

cindy Z. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Austin G. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Very professional and courteous...Would use them again ....Thanks Guys

DONALD B. 
Rating:
5.0

People were great

phillip R. 
Rating:
4.0

The only complaint…my reservation kept moving locations before pickup and ended up being over 30 minutes away. And they we unable to update my drop off location, making me drive over 30 minutes to drop it off.

Kevin M. 
Rating:
4.0

Nice staff. Very helpful and courteous

David G. 
Rating:
5.0

It was very expensive.

Harrison B. 
Rating:
4.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Very professional & explained everything, nice atmosphere.

Eric U. 
Rating:
3.0

I had to relocate the vehicle where they wanted it and I never got a receipt. The email receipt they sent was unreadable. I don't know if they owe me any type of refund for any reason or anything else.

ALBERT D. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
4.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Great facility and staff / location is perfect

Marcus M. 
Rating:
3.0

Customer did not leave a comment.

Monica F. 
Rating:
4.0

Customer did not leave a comment.

Shauna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noel C. 
Rating:
2.0

Very poor communication. Had to call me to pick up the Uboxes because they did not have the address they left them at. Will Not use them again.

Michael L. 
Rating:
3.0

Was double charged for my rental. I was told it would be $33, I was charged $51. Not sure how the extra charge came into play, trailer was even returned an hour early, connection of the trailer to the hitch ball was not tight enough. Trailer was extremely bouncy. I had to tigthen it. Besides the rust, trailer was in good shape.

Brian C. 
Rating:
2.0

the place was reassigned at the last minute and it was too far from my house and I did not ask to be assigned a closer place since I did not have time for so much paperwork

Pedro M. 
Rating:
5.0

Customer did not leave a comment.

Quardrea B. 
Rating:
4.0

Customer did not leave a comment.

DERRICK W. 
Rating:
5.0

Customer did not leave a comment.

Vanessa H. 
Rating:
5.0

Thank you guys so much. We look forward to renting from you again.

eudelio P. 
Rating:
1.0

Bad comunicación no account up date playing with the customer

Rafael M. 
Rating:
4.0

Customer did not leave a comment.

Gerald E. 
Rating:
4.0

Customer did not leave a comment.

Lee L. 
Rating:
3.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Good

Sherwin J. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
1.0

The staff at this location were unprofessional and lacking knowledge. It was very bad experience from their inappropriate workplace chatter, dismissive demeanor, and misguidance regarding U-Haul procedure.

Tomekia W. 
Rating:
5.0

Issue came when moving out. I rented a truck from this location so I can load my unit and go. Drove from the apartment to the uhaul store to be told they moved my reservation to another location. Makes no scense I had to pay by the mile and had to go elsewhere for my truck. That not being the worst, when I drove to the new location the stated no trucks were available. Really waisting more time because of someone’s inabilities. Than had to call the first place to yet again be sent further away to another uhaul which now put more time and miles on my car just to have to drive a uhaul back to my original spot 5 miles from my house and ad cost to my rental This added at minimum and extra 60 miles to my total as the original location was five miles from my house and the new once was around 17 Long story short waisted half and day and 100 between gas miles and personal cars gas getting the run around When discussing this to the location I got the oh well attitude. So no I won’t use nor recommend uhaul when there are other options!

Scott S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARL J. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Shannice B. 
Rating:
5.0

Customer did not leave a comment.

Raphael P. 
Rating:
5.0

Nothing to improve. Just keep providing excellent service and great customer service.

Irenna G. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Not satisfied poor mangement

Garland E. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

FELISHA U. 
Rating:
5.0

Great staff and helped to ease the stress of moving!

Heather W.  |  Overall Experience 
Rating:
2.0

N/A

Derrien M. 
Rating:
1.0

Upon entering the establishment, four workers were having a loud conversation. The woman I encountered was kind but I could not hear most of what she was saying and when I had to respond I had to talk very loudly. At one point I found myself yelling over them and their conversation and one of them looked at me with a very snide look. The U-Haul I was given & rented out was old, the engine light was on and after driving only 11 miles I was close to a half a tank. It was eating gas very quickly and the AC was going in and out.

REYNA B. 
Rating:
5.0

Customer did not leave a comment.

JOEL B. 
Rating:
5.0

Nada todo muy bien

JENNIFER A. 
Rating:
5.0

Not charge customers a full extra day if they need another hour or two with the trailer. I ended up missing my drop off time due to getting stuck in traffic, called to extend a few hours so I could have time to unload and get it back and was told I would be charged for a full extra day. The trailer was back on the lot at 630 only 3 hours past the time it was originally rented for

JOHN K. 
Rating:
5.0

Customer support was very engaging!

RICKEY R.  |  First Impressions 
Rating:
4.0

I arrived after my pickup time & was using the 24/7 app but could not log in. Your customer service came to my aid. A helpful tip as to what to do if you miss ur scheduled pickup time would be helpful

QUINTON M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

I highly recommend this facility for anyone you owns a RV that us unable to provide cover storage on at their home

Richard C.  |  Overall Experience 
Rating:
5.0

NA

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony W. 
Rating:
3.0

not make customer 15-20 to get checked in. when there is 3 people at the counter this is poor service, I use to help a friend at her uhaul business that she no longer has and for them to do anything but check in the truck is uncalled for .. with 3 people there guess they dont like checking in trucks. but it was clean other than the floor mats needed to be wiped down so took him a few minutes to check in the truck once he went out there. the one person told me that due to covid that we had to keep the doors open and let it air out for 15 mins. really that is stupid due to if you have a mask on outside it wouldnt matter . , I worked hard and was ready to go home so getting it checked in and me not hanging around would have been better.

CAROL D. 
Rating:
1.0

Your website doesn’t match up to what y’all have available at the storage unit. Than when your people that worked February 12th none of them knew how to do a refund and everyone was just standing around doing nothing! I got My storage unit but it was supposed to be ready before I even got there

Deanna P.  |  Online Move In 
Rating:
5.0

Everyone was Very Nice....and Very Helpful. .

HELEN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

jacqueline r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K.  |  Overall Experience 
Rating:
4.0

Returned truck before closing time. Door locked. Could see two employees texting/ gaming on their phones. Would not open front door to receive rental. Insisted we use link on phones. Process took 10 minutes….. pictures, questions etc… not impressed with customer service.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

April A. 
Rating:
4.0

Customer did not leave a comment.

dena h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
4.0

Customer did not leave a comment.

Tikieda G. 
Rating:
5.0

I do think you should get your prorated money back, I was paid up until the 25th and I cleared out on the 10th I should receive a refund.

MARILYN NICHOLA J.  |  Overall Experience 
Rating:
5.0

Very excellent customer service.

BARRY W. 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

Please offer a military/veteran discount. Otherwise, thanks for the many years of excellent customer service and equipment rental support.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

AJAYCIA J. 
Rating:
4.0

Customer did not leave a comment.

FRANK J. 
Rating:
4.0

Customer did not leave a comment.

ANTONIETA F. 
Rating:
3.0

Staff could use retraining on customer service. Overheard private conversations between co-workers, demonstrated laziness and lack of concern for my questions and requests. Much frustration to complete my transaction. Sadly, there were no other truck rental agencies at time of rental due to recent inclement weather.

CRAIG D. 
Rating:
4.0

Service was exceptional I would recommend this location

JAVARY D. 
Rating:
4.0

Customer did not leave a comment.

Maretta T.  |  First Impressions 
Rating:
5.0

Kimberly is so professional and knows her job! She is Respectful & kind! Her crew is well trained and very helpful. Kimberly explains everything to you and goes out of her way to make sure you feel comfortable with your unit! Kimberly is very knowledgeable about everything that is Uhaul! Superior employee!

Carolyn C.  |  First Impressions 
Rating:
1.0

It's been since 12/24 and I've still yet to be a able to pick up my rental truck or get to my storage unit!!!! I and my friend stayed bk n forth at uhaul dealer location for 36 hrs + off n on trying to get online check in process final so I can get my kids xmas gifts and my belongings bk to my family in whiteville NC and so thnx to poor communication I missed Xmas with my 5 year old grandchild n family..I pd $216 .00 for a truck that's still sitting at Larry's in williamnston NEVER able to access the vehicle online process...I want my money back or my truck delivered to me or I'll be contacting my lawyer tomorrow morning

Patsy C.  |  Online Move In 
Rating:
3.0

This place I do believe had people residing in the units. I’ve seen and heard on several occasions of me being there talking on the other side of my unit but when I drive around no doors are open nor cars visible near the talking and people that have an access card walk in and out the gate straight to the road. And I had more dirt than the outside in my unit.

Amy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie r.  |  Overall Experience 
Rating:
5.0

Thank You

Jesse J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber M.  |  First Impressions 
Rating:
3.0

Computer problems slowed down my p/u and return of my trailers. The girls work hard and are easy to work with.

PAMELA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keionnie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANN JERICA A.  |  First Impressions 
Rating:
4.0

All good! Great customer service!

Vladimir G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

ARCELIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIONNA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tanya P.  |  First Impressions 
Rating:
4.0

I really wanted a climate control unit but there were none left. We settled for a non climate unit. I hope I’m not disappointed. But Great customer service at this location!!

Rebecca T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark p.  |  First Impressions 
Rating:
4.0

The access gate comes down way too fast and seems a little dangerous.

Johnel B.  |  First Impressions 
Rating:
5.0

Excellent service and attention; Mrs. Easely was very professional and answered all my questions, showed me the facility, which helped me to reach my decision. All representatives followed COVID procedures and made me and other patrons feel comfortable in the area. The only flaw was that this particular location does not offer a military discount, but Mrs. Easely explained to me the company policy, which should be revised, Fayetteville is military all over. Thanks for the good service.

cruz l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paula H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELETHIA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon W.  |  Overall Experience 
Rating:
3.0

Everything was fine except the cost it's too high in my opinion I found another unit somewhere else that is twice the size and cost less much less than what I was paying at uhaul so if I was to rate my experience from 1 to 10 ten being awesome I would rate it a 5 because cost matters a lot if you on a fixed income and I only get SSI I struggled every month to pay my storage fee so I will not use or recommend uhaul to my friends and family

Donna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  First Impressions 
Rating:
1.0

I rented a truck for our move which they informed me a qualified me for a month of free storage so I went ahead and opted for that decision $100 later I realized I never received a Free month so when contacting the facility it took me speaking to a higher up manager because the staff there that excepted my payment informed me there was nothing they can do now after speaking with the manager she said she would credit me the following month being August when I was settled in around 20 August I realized I had charges of $165 on my account now mind you I had already paid the first months rent upon getting keys for the facility it took me three days just to get in touch with somebody who had professionalism every time I called I received no greeting or was immediately thrown on hold I even waited 35 minutes on hold just to be rudely hung up on when I finally got a callback was when I received an email stating I was behind on charges and I replied saying until I spoke with somebody I was not going to make any payments finally a manager reached out to me and did her job if the customer service and lack of professionalism wasn’t enough we only had our things in storage for less than two months and brought an ant problem into our home thanks to it no matter where you are around the entire facility there is no pest control there are bugs and spiders everywhere we’ve had storage units in the past so I’m familiar with the pest control precautions that clearly this facility does not take into consideration I would not recommend this facility Being placed in Fayetteville is not an excuse to have Tacky unprofessional demeanor.

Oaklie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernestine W.  |  Overall Experience 
Rating:
5.0

The only reason we are leaving is because we have a waterfront home with a new shelter for our trailer and boat. The U-Haul facility was awesome. We moved to Clayton NC and left our RV s there. No good covered storages in our area. We commutes to Fayetteville when we needed Ro get our RV s. thanks again!!

Karen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS D.  |  Overall Experience 
Rating:
5.0

Outstanding.

John S.  |  Overall Experience 
Rating:
5.0

We used the covered storage for several years with complete satisfaction.

JEROME C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCHARKELTI M.  |  Overall Experience 
Rating:
5.0

Very well run business

David W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rita M.  |  Overall Experience 
Rating:
4.0

They were all like troops from an elite platoon. Very precise and on point like the bullet from a sniper. Line'em up and knock'em down.

Shawn P.  |  Overall Experience 
Rating:
3.0

Initially (in 2017), I reserved a smaller A/C unit 6 weeks in advance. I even called a week prior to assure that everything was on track, which it was. The morning I was to take possession of the unit, I was informed that a man from Alaska came in and needed a unit ASAP. They gave him my unit. I was furious! They gave me a larger unit that was not air conditioned and was $40 more expensive per month. They gave me a small discount that month as a consolation. I was clearly dissatisfied. The manager did not care. Since then, my monthly rent has increased several times. I donated most contents just to get rid of this unit. I do not care for how this situation was handled, and I am thankful to be done with it.

Ursula G.  |  Overall Experience 
Rating:
5.0

Kimberly and the rest of the staff were awesome and helpful. I could have not asked for a better experience

Maverick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry P.  |  Overall Experience 
Rating:
5.0

The only issue I had was the rates were raised after a year. There were no added benefits, or changes to the site, it appears (at the surface) to just be a grab for more money. A 10% increase shouldn't happen within a year. This is just my opinion though.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT J.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly, knowledgable, and went beyond the call of duty. As a customer, I could not ask for anything more. They are AWESOME!

Elijah Isaiah X.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  Overall Experience 
Rating:
5.0

The storage place in North Carolina was excellent but the one in Savannah Georgia was horrible they had me going to four different locations I was supposed to drop off the car there I was supposed to drop my fridge off there when I got there no one had no reservations for me at all finally I thought the address they gave me at first and went to gillspie and they waited on me and help me solve my situation cuz I was wasting gas and running all over Fayetteville spending money that I did not have. So I will be going in Monday morning to talk to a general manager

Melissa M.  |  First Impressions 
Rating:
4.0

Could be a more affordable I thought the people were nice and the place was clean but the price was very high I'm disabled and on a fixed income if I didnt get the free month of storage I would have went somewhere else that would have been 2/3 cheaper and could have got the same service but since I only need it for a month the 30 days free is great

Donna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin G.  |  Online Move In 
Rating:
5.0

The card scanner to turn off alarm and unlock building d barely worked. Otherwise it was a great experience. Thanks.

Apollo S.  |  Overall Experience 
Rating:
5.0

You guys were great so efficient if you make sure you have a reservation and if you don't will still try to help the best way you can. Keep up the good work.

KIMBERLY S.  |  Overall Experience 
Rating:
2.0

There were three people involved with getting me in the unit. Tinessa, Vernon, and some other guy seemed like a new employee, who apparently was off work after checking me into the unit. First, I was told that my contract was not correct for a one-way (one month free) rental of a 10x10 storage unit, so I paid for the 10x10 unit and then called the person who issued the contract to have it corrected. Then, I was told it would not qualify even if it was corrected to a one way by both Vernon and Tinessa because the distance has to be more than 100 miles from where I was moving, but then that changed to 50 miles a few minutes later, and that the distance was between store locations and not moving locations, not at all what I thought the original contract was for. After several minutes of trying to fix the issue, I was then informed by Tinessa that once the unit was rented out that I couldn't be refunded. I hadn't even put anything in the unit yet!! Honestly, if I'd know that half my day was going to be wasted arguing over one month of free rent on a storage unit, I would have just rented a larger one somewhere else for what I paid here. I will be needing another U-haul in the near future, but I will not be revisiting this location again.

SHAWN T.  |  First Impressions 
Rating:
4.0

One comment right before I ended my service they drifted money out of my account with my permission I'm highly upset about that I called and the last got my information that she would let the manager know about my situation so far haven't heard nothing back yet

kenny F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatiana J.  |  First Impressions 
Rating:
2.0

The worst experience I've ever had

Millie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  First Impressions 
Rating:
5.0

I was impress to the quality of service and attention I always receive . Either to rent a vehicle or to rent a unit . They always take the time to explain all my question

Jean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mason S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terence B.  |  Overall Experience 
Rating:
5.0

Only bad thing I was overcharged for a 5x5 $80 and it was supposed to be $69

Cassandra H.  |  First Impressions 
Rating:
4.0

The amount you pay monthly to storage a RV should automatically be 24 hour access and not be charged an additional $10 if you need 24hrs access.

Sterling M.  |  First Impressions 
Rating:
1.0

Had truck reserved, UHaul changed location pick up to pick up truck 4 TIMES!!!!

Kimberly E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britney W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ommannan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Will rent again

James C.  |  Overall Experience 
Rating:
5.0

Enjoyed the staff there they made my military transition worth while. Staff members that I felt encountered were nice and inviting

Rohan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gail b.  |  Overall Experience 
Rating:
4.0

The staff at 5400 Bragg street were very helpful and friendly. They helped make my day better when it was going bad. Everyone I was in contact with at u haul was helpful.

Rohan B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Coortney c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael b.  |  Overall Experience 
Rating:
5.0

No issues !

Daniel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David K.  |  Overall Experience 
Rating:
5.0

The customer service representative was very nice we had a pleasant experience She was very helpful and patient with all our needs.

VANESSA E.  |  First Impressions 
Rating:
5.0

Very friendly, well mannered, courteous staff.

Quinnetta P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAT N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA K.  |  Overall Experience 
Rating:
5.0

The staff was professional, courteous, and friendly!

Demaricus R.  |  First Impressions 
Rating:
5.0

Great crew and storage facility.

Michael E.  |  Overall Experience 
Rating:
5.0

Super place to store my households goods!!! Always clean and access was very easy!!! I would recommend this facility.

louis z.  |  Overall Experience 
Rating:
5.0

Everything is above par for a company that handles that much traffic. Great staff working there.

RONALD S.  |  First Impressions 
Rating:
5.0

Smooth and easy move in experience. Thank you!

Gilbert R.  |  First Impressions 
Rating:
4.0

Easy to rent. No problems w can or car dolly

paul e.  |  First Impressions 
Rating:
5.0

Customer service was very professional and friendly when I rented a truck and storage unit. If I ever needed to rent another truck or unit, I will be returning to your facility. Thank you.

Carolyn S.  |  Overall Experience 
Rating:
5.0

We have 2 other units with this particular store. We are very pleased with the customer service and the owner. Other move in was flawless and very simple. Thank you Ms Edwards and your staff.

New Hope C.  |  First Impressions 
Rating:
5.0

The manger got help me a lot beautiful person place very clean.

HAYDEE G.  |  First Impressions 
Rating:
5.0

A one.

Gordon D.  |  First Impressions 
Rating:
5.0

The staff was very nice and helpful. I would definitely use the service again.

Sharom c.  |  First Impressions 
Rating:
4.0

Great facility

Sean d.  |  Overall Experience 
Rating:
5.0

Quick fast service

ELIZABETH M.  |  First Impressions 
Rating:
4.0

Many thanks to everyone you were very helpful, I especially appreciated all your help and patience. In helping me get everything resolved for me. 👍

Sally E.  |  First Impressions 
Rating:
5.0

This Uhaul location has always gone above and beyond to create an amazing customer service experience. They are also the most affordable option I found in the Fayetteville area with a safe and secure

sara m.  |  Overall Experience 
Rating:
5.0

I recommend this facility because it was very clean and very accessible to get to my unit. The move in was very easy and the move out was very easy. Staff extremely helpful and very nice. Thank you...

Tammy W.  |  Overall Experience 
Rating:
5.0

The staff is great I never had a problem!!!! They are funny and a great help!!!!

Lanyah M.  |  Overall Experience 
Rating:
5.0

I only needed storage for a short while and I was grateful to not have to pay for it due to my family and I relocating here. Staff is very friendly and helpful.

melodie c.  |  Overall Experience 
Rating:
5.0

The staff here are very helpful and very friendly! They make sure you have what you need and let you know what’s the best option for you!

shalonda B.  |  First Impressions 
Rating:
5.0

The entire process was made easy by and exceptional staff. What was a difficult move was made into an easy transition due to the above and beyond service received!

Teresa G.  |  Overall Experience 
Rating:
3.0

More employees are needed.

Don B.  |  Overall Experience 
Rating:
3.0

Could use more people.

Don B.  |  Overall Experience 
Rating:
3.0

Staffing was a little light.

Don B.  |  Overall Experience 
Rating:
3.0

The storage units were poorly designed and water flows in from the ceiling twice I have stored my things there and both times suffered water damage losses

ANDREA B.  |  Overall Experience 
Rating:
5.0

Excellent facility! Well maintained, organized, and clean. Support staff are very nice and make sure you are immediately attended to.

Rita M.  |  First Impressions 
Rating:
2.0

My things were damaged from a water leak but yet the price went up three times in the 2 years i used the storage.

Shemelia L.  |  Overall Experience 
Rating:
5.0

Excellent staff!!! Helpful in more ways than one and very courteous providing you don't provoke them. Rightfully so because nobody goes to work to be abused, the staff is very professional & polire.

YASMIN F.  |  Overall Experience 
Rating:
5.0

I would definitely rent again

Edwin C.  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly and professional. They went out of their way to provide excellent customer service. The young man I dealt with was great! He explained everything and offered extra assi

Teresa G.  |  First Impressions 
Rating:
4.0

Adrianna was outstanding.

Don B.  |  First Impressions 
Rating:
5.0

I love there kind spirit when you walk into the building

Phillip S.  |  First Impressions 
Rating:
5.0

Great service

Edwin C.  |  First Impressions 
Rating:
5.0

Made reservation on-line. Went to location same day and competed move-in contract. Linda was VERY kind.

MELODIE R.  |  First Impressions 
Rating:
5.0

I was very pleased with the service I received.

elizabeth G.  |  First Impressions 
Rating:
5.0

Thank you

Mary Q.  |  Overall Experience 
Rating:
5.0

Did not get to use the facility as the RV dealer had my RV the whole time, but the staff was helpful.

Ronald B.  |  Overall Experience 
Rating:
1.0

I NEVER ASKED FOR MY BOXES TO BE SENT HERE. THEY WERE MOVED FROM THE LOCATION I PAID FOR THEM TO BE MOVED TO. I WILL NEVER USE UHAUL AGAIN. THE DISTRICT MANAGER WAS INCREDIBLY RUDE AND LIED TO US.

Helen B.  |  Overall Experience 
Rating:
5.0

Very Great customer service

Stephen L.  |  Overall Experience 
Rating:
3.0

Monthly rent steep. Gate problems all the time. Had to change keys twice. Couldn’t charge my camper because the outlet was not in convinent location. Covered facility only reason we kept it there.

Melissa A.  |  Overall Experience 
Rating:
4.0

UHaul Box crew was very easy to deal with. They were very flexible.

Amy B.  |  Overall Experience 
Rating:
5.0

James was very curteous and helpful! Seemed to go out of his way to help!

David K.  |  First Impressions 
Rating:
5.0

I had a U-Box placed on my property. The box held up great throughout changing weather conditions. My experience was great from beginning to end. Staff was always courteous and professional. Thanks.

Altea T.  |  Overall Experience 
Rating:
5.0

Very nice facility. Clean and well organized. Service by the young man that worked with me was excellent. Good job. One of the best storage operations I have ever encountered.

Edward A.  |  First Impressions 
Rating:
3.0

I was charged twice for a storage that had been cancelled and not used, due to the size. I've contacted the facility multiple times, told the problem would be resolved but the charge remains on my car

Meyassar R.  |  Overall Experience 
Rating:
5.0

Excellent service; Mr James Farren was very helpful and professional.

Theodore K.  |  Overall Experience 
Rating:
5.0

Friendly staff.

David C.  |  Overall Experience 
Rating:
5.0

A Great Experience

Tracy S.  |  Overall Experience 
Rating:
4.0

Good job

Cal V.  |  Overall Experience 
Rating:
5.0

Delivery lady was outstanding. 10+

Gail L.  |  Overall Experience 
Rating:
5.0

The women in the office were wonderful to work with and went above and beyond to answer questions. Great place!

Jeanne P.  |  Overall Experience 
Rating:
2.0

Staff wasn’t friendly. The lady I had was great. But it was just a bad visit due to nobody smiling and have a good time. Like they should make the best out of their day at work.

Jessica B.  |  First Impressions 
Rating:
3.0

Not happy about getting my stuff out of storage on my move in date to my new house Jan 4 2019 just paid my storage fee Dec 24 2018. I didn't get partial payment back..UHAUL got free money. Very unhapp

Jennifer C.  |  Overall Experience 
Rating:
5.0

every thing was ready to go when we got to the dealer.at the very last few hours we decided to get on the move a day early. I would recommend u haul to anyone.

Michael/ Laura J.  |  Reservation 
Rating:
4.0

Access should be 24 hrs regardless/for all unit types...with swipe entry required. Carts were useful.

tamra m.  |  Overall Experience 
Rating:
4.0

The professionalism and clarity of service is to be commended. I appreciate the convenience that I was afforded with my truck rental, as well as the rental of my unit. I will consider you again.

marcus j.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Showed me step by step. I think her name was Veronica

Sharon S.  |  Reservation 
Rating:
2.0

They charged me storeage fee when I asked to be removed by 28th....and I was CHARGED ANYWAY.....kept calling to take care of matter and leaving g Messages but no one CALLED ME Back as they said .

laura k.  |  Overall Experience 
Rating:
5.0

Great location helpful friendly staff

raymond g.  |  Overall Experience 
Rating:
5.0

happy happy happy i got my own storage building, instead of paying someone else

WILLIAM TITUS R.  |  Overall Experience 
Rating:
1.0

I chose Uhaul Containers as a last resort after being displaced by Hurricane Florence. Dates were not honored, driver shortage, equipment shortages. I would not ever choose this location again.

sylvia b.  |  Overall Experience 
Rating:
1.0

The employee Tonya or whatever her name was, was extremely rude and called me names like liar. When the manager Kyle stepped in he was able to help me while she continued to make smart comments.

brittany m.  |  Reservation 
Rating:
5.0

Thanks Tinessa for your help as we had the records shredded and vacated the unit.

PATRICIA M.  |  Overall Experience 
Rating:
5.0

Hurricane Florence changed our moving plans, and everyone I talked to at UHaul was extremely helpful. I couldn't be happier with the service I received!

melissa s.  |  Overall Experience 
Rating:
1.0

Poorly managed. Had multiple issues with autopay and was charged a late fee for no reason. Never got the late fee back. Manager is a complete moron with absolutely no communication skills.

mark t.  |  Overall Experience 
Rating:
4.0

When i first go there trying too get a storage it was some issues due too lack of communication but after a while everything got situated i would definitely recommend them too anyone now .

Sequoiah M.  |  Overall Experience 
Rating:
5.0

The only thing that I had a problem with is that the last month wasn't pro-rated. We had to pay on the 25th and we wanted to turn in our key on the 31st but we were told no refund.

Sandra J.  |  Overall Experience 
Rating:
5.0

The service was Great! Friendly good customer service.

DONNA M.  |  Overall Experience 
Rating:
2.0

My experience here was terrible. The management was rude and very unhelpful. My storage was lost in transit for almost a week and no one would help me find it. I would never use this location again.

Kerry R.  |  Overall Experience 
Rating:
1.0

The personnel I dealt with, including the local manager, were dishonest. The quickest way to loose my business is to loose my trust.

Gregory R.  |  Overall Experience 
Rating:
5.0

From the time we walked in to the time we left, the professionalism was outstanding..It is the best UHaul storage facility that I have ever seen. We will recommend it to everyone we know. Thank you!

ED F.  |  Reservation 
Rating:
5.0

Great folks help me out in all possibilities.

john k.  |  Reservation 
Rating:
5.0

Staff is very friendly and helpful. Never had any issues. Will use this facility again and will recommend others.

jason w.  |  Overall Experience 
Rating:
4.0

I always use your trucks and I had the storage unit in Fayetteville for one year. Service is always great and friendly staff. Thank you for everything and look forward to more business in the future.

Taylor P.  |  Overall Experience 
Rating:
1.0

The facility we were supposed to pick up at changed our time from 9am to 11am without notifying me. Then at 11am they still weren’t there. At 12 he finally answered the phone and said he .....

ROBERT A.  |  Reservation 
Rating:
1.0

Facility & corp Great! Tracking & book keep at this facility HORRIBLE. Had 3 Uboxed stored.Box was deliv in May. Just charged again this month for storage rm #AA5581A which alredy deliv. Need credt

albert f.  |  Overall Experience 
Rating:
5.0

Facility was great. The website needs work. The account dashboard was confusing and it was not clear what equipment or units I had. The customer dashboard should include Ubox & storage unit numbers.

John L.  |  Overall Experience 
Rating:
4.0

Teresa, Mgr & Tracey, U-Box dwlivery driver, were great!

Tim G.  |  Overall Experience 
Rating:
5.0

Good

RICO C.  |  Overall Experience 
Rating:
2.0

poor service, time consuming, staff could not figure out how to refund trailer rental which I was told in Tucson that it was covered because contract was to address in NC Never Again

Ivan P.  |  Overall Experience 
Rating:
5.0

Excellent service and always helpful when needed. 😀

LINDA A.  |  Overall Experience 
Rating:
4.0

When I first opened this account, years ago, I had 24/7 access.

DAVID W.  |  Overall Experience 
Rating:
5.0

Very nice place.

John S.  |  Overall Experience 
Rating:
4.0

Excellent moving experience.

Kevin C.  |  Overall Experience 
Rating:
5.0

Professional service at a good price

jason b.  |  Overall Experience 
Rating:
3.0

The storage was wonderful. I did have an incident wit the customer service, which would make me not recommend the facility to a friend. How I am treated as a customer is very important to me.

Eboni J.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly, informative and professional. This is a great experience; Thank You! S. Lee

Sereno L.  |  Overall Experience 
No reviews have been submitted for this location.

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