Customer did not leave a comment.Jacqueline F.
Customer Reviews for U-Haul Moving & Storage of Fayetteville at Coliseum
Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problems ! Trailer worked great. Thank you.Fred l S.
The whole uhual experience was great and even the customer serviceAda C.
Customer did not leave a comment.Mike L.
Customer service was outstanding. Everyone was eager to help. The most efficient organization I have seen in the Fayetteville, NC area in years. I won't go anywhere else for my hauling needs. Thank you for being so professional!Bill W.
Clearly visible nail in the tire. Staff said they didn't have any other tires and the best they could do was try to find another trailer locally. I made a reservation cause I was tight on time. Luckily I was able to make it work but still shouldn't I expect at the bare minimum a trailer I don't have to worry about.Jamie A.
Customer did not leave a comment.SURESH P.
Customer did not leave a comment.Chester M.
Customer did not leave a comment.Tammi S.
Customer service was excellent!Charles A.
Customer did not leave a comment.Tamieka L.
Received excellent service at this location. They took great care in getting the correct accessories that I needed!NancyAllen C.
Both sites were very nice and very efficientDavid P.
Customer did not leave a comment.Stephanie W.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.Rosalyn G. | Overall Experience
Very disappointed in the hired help! They never called nor ever showed. They should be canceled off your site!Shaneka H.
We’d just arrived into town from a drive from Arkansas to North Carolina. We’d utilized your Sanford,NC location for two units whose service was AMAZING! Got to last of our unpack and it was after hours and had to return the truck in Fayetteville, NC location so we needed a smaller unit to finish up. We were tired to say the least. The young lady was very nonchalant, didn’t explain much, pointed to the building of the unit, and was just very matter of fact asking for the payment for the lock. Versus the other location that escorted us to both units, showed us how to use the keypads to swipe, took great care to get us units as close as possible together, they were extremely accommodating, my reservation wouldn’t pull up and they still took care of Us. I usually don’t do a bad review. I don’t even expect to be overwhelm by customer service attention. But at the least greet your customers, facilitate their needs, explain your policies or best practices to the consumer and not make them feel like their presence in an aggrevation. And when asked a question? “Ion’t know” is an unprofessional response. If you don’t want to work in the public don’t get a job servicing the public. Because without the consumer choosing your establishment there’d be no need for the CSR. Many companies are going digital to kiosk usage. To be employed is a privilege. But thank you U-Haul for the truck the got us moved all the way from Arkansas to NC safely.akisha d. | First Impressions
Customer did not leave a comment.Terrance R.
Very helpful and polite. Thank you!!JON B.
Super easy. Everyone was very helpful.Ron H. | Online Move In
Customer did not leave a comment.Kimberly P.
Customer did not leave a comment.Kyra O.
Thank you very much.CHRISTOFER M.
Excellent customer service. Very promptJuan C.
Customer did not leave a comment.Rachel M.
Rented a trailer for 6 hours,good to go but the return check in process was painfully slow w only one person checking in and it wasn't even 5pm yet. Do better w that for top marks.Brian B.
Customer did not leave a comment.James E.
Customer did not leave a comment.george E.
I would suggest the company have more inventory on hand at all locations. My pick up location was changed due to the availability of a 26â€ truck; I had to drive across town to get the truck that they had in stock. I was so upsetâ€¦because I was closer to the location that I scheduled to pick up from. But however; Everything turned out GREATâ€¦THANKS to Sonya at this location. She has WONDERFUL customer service! Cameron handled the return quick and professionally as well!Porshia B.
The location isn't the problem, it's the fee's uhaul charges. And they don't even offer military discounts.Tabitha M.
the customer service was extremely courteous and professional at all times.George H.
My door was broke and staff was made aware but was told nobody knew how to fix it or lift it, but I lifted it myself and proped it open with a ironing board. This is only positive because of the two gentlemen that helped me Thanks Guys not all heros wear capes. I appreciate yall!Andre T. | Overall Experience
Very helpful and professionalHENRY B.
The only complaint I have is the fact that I called tonight before I was scheduled to pick up my truck to see if I could get a truck any earlier the next morning. I was told no there weren't any trucks available any sooner. Yet when I arrive to pick up my truck they were at least six of the same size sitting there. I feel like they just didn't want to take the time to change my reservation. Otherwise experience was good.Julie G.
The delivery charge was not disclosed until we scheduled a delivery time. We were over charged for the delivery as well. The dispatcher was rude and not helpful and hung up the phone saying, "I am hanging up the phone because you are being hostile". This was very far from the truth, listen to the tapes. This is unacceptable customer service.....James G.
Customer did not leave a comment.MathewPeter C.
They were nice to meWilly P. | First Impressions
I have not inspected everything but my chest and night stand is damaged as well as my dryer is scratched. I would like to escalate the issue. I should be complete with the unpacking process by early next week and will inform you if there are any other damages. Please let me know which department I need to contact.Heather B.
I called and reserved then I went in it was fast and convenient she was very nice and explain everything well. And return was quick and the man was standing there ready and customer service friendly. He said he will take it from there.Roslyn S.
My experience was great! The trailer was perfect for our purpose, and check-in and check-out were quick and easy. Thank you! I have now had 3 wonderful experiences with U-Haul.Jo Ann N.
The gal that checked me in was very professional and helpful. She is certainly management material if not already. There was a man (customer) in store being obnoxious and inappropriate and she remained courteous and professional. I was impressed by her and her counterpart that had the unfortunate privilege of dealing with the yahoo himself. When we dropped off the trailer we had a different gal check us out and she was also very friendly and welcoming. Serious kudos to that location and their team! Hard to find customer service that good anymore! Thank you!!Sadie T.
Customer did not leave a comment.Michael S.
getting my U packs to my house and unloaded was a mess! things were all messed up from the first day when the delivery was supposed to show up at my house. The people on the weekend and do it they kept pushing it back a day. When they finally got somebody to deliver them, they brought to you packs on two trailers. And then one driver got into some kind of accident and the police took him to the police station. The one remaining helper unloaded both U packs in the dark which made it very difficult to keep all my things safe when they were unloading. Then the other 2U packs were not delivered until the next Saturday . I don't know how many times I called that office and nobody would return my call. Numerous times, it was very frustrating! I finally got all my stuff to my house and unloaded but would have a very hard time recommending people use U-Haul again.Phyllis L.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.ROSALYN S. | First Impressions
Oregon Uhaul was great. Fayetteville NC was absolutely terrible. No prorating rent? $600 delivery fee? Extortion! We were told our pods would arrive one day, but they didn't come until a week later. They had to make two trips to bring them. One of the hinges got bent so we couldn't get into one of our pods. Terrible customer service. Will not be using this service ever again and will be telling our friends and family not to either.Todd M.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.Jennie S.
Customer did not leave a comment.Adan H.
Customer did not leave a comment.Arthur G.
The truck was clean and parked in the front parking lot making it easier to find.William L.
Nothing great serviceAmber B.
Customer did not leave a comment.jamil c. | First Impressions
Customer did not leave a comment.David Q.
Good customer servicelarry B.
Customer did not leave a comment.arthur P.
Treat the next customer with the same service as I was treated and we'll keep coming back. Be BlessedNancyM H.
Customer did not leave a comment.CANDICE R. | Overall Experience
Work on better customer services, be considered of other people time , people and, teach employees to work In a timely matter .Anthony M.
Keep doing what you are doing...no change...happy energetic staffIrenna G.
Customer did not leave a comment.Jade A. | Overall Experience
All the crew in the office not too much friendly and welcoming , however , the installer Rick was very polite , friendly and extreme professional on his job , the outcome was PERFECT . Kimberly was friendly in the end as well the other front desk representativesRobson S.
Get better staff that know how to perform a hitch installation as well as electrical wiring.Taurus F.
Great customer servicePhanat S.
Customer did not leave a comment.Roberta H.
Customer did not leave a comment.Traun W.
Customer did not leave a comment.LUIS D.
Customer did not leave a comment.JUAN G.
Always kind and professional.Nathaniel B.
Customer did not leave a comment.Emma D.
Young man took charge: pleasant/ polite/ very capable!Paul M.
The truck shakes when you apply the break. Also, the check engine light was on. Lastly, the website said it had ramps. But, it did not have ramps.Alfred G.
Always quick easy and you know what to Expect! Great staffSteve C.
The receipt has not been emailed. Would appreciate it if someone would send one so i would know the final amount.Billy W.
Customer did not leave a comment.Christopher B. | Online Move In
Great customer serviceAIMEH A.
Thank you all for your service. The whole staff was very respectful and professional. I would not have a problem using your service in the future. Thank you .Harvey G.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.Saudith S. | Overall Experience
Customer did not leave a comment.Mischelle R.
Keep doing great things!Alexander R.
Customer did not leave a comment.Irma R.
Staff very friendly and professional. Very quick with the check out and hook up procedures. Return check in very easy on mobile app.Gerald E.
I qualified for a free storage for a month it came in hand. Thank youJorge C. | First Impressions
Tatiana displayed excellent customer service on Friday 9/9 and followed up today regarding my card being charged twice. She is an asset to Uhaul. Thank you.Matthew W.
Nothing keep on doing what you are doingâ€¦. Great service!!CLARENCE M.
I had an excellent experience with your representative. She was extremely polite and make my experience very comfortable and easy. She was very helpful and thoughtful. My only suggestion would be to please have someone walk around the truck with the customer and since every vehicle is different maybe provide a brief overview of the interior mechanics. My Sincere thanks again for really good experience.Sophia V.
Customer did not leave a comment.Frank Y.
helpful and friendly Linda was greatPatrick H.
Everyone was very very nice and helpful.Michelle J.
Pickup time is exasperating because of the length of time it takes to complete the rental process at the counter.Ernest W.
Customer did not leave a comment.barbra R.
Customer did not leave a comment.Jacquelyn H.
Customer did not leave a comment.Nora S.
Customer did not leave a comment.Saudith S. | First Impressions
By far the best UHAUL location in the city of Fayetteville NC. I drive the extra miles to rent from this location because of their friendly and professional customer service. "OUTSTANDING" Rating.Christian V.
Customer did not leave a comment.Jason S.
Customer service was very good knowledgeable and very nicesam P.
Customer did not leave a comment.Carl L.
Customer did not leave a comment.Angel V.
Customer did not leave a comment.David T.
Customer did not leave a comment.tony C.
The girl at the counter was very rude and overcharged for gas. I would not recommend this location and yall should not hire people that don't have customer service experience 🙄Jynaisia H.
Customer did not leave a comment.LaNita P.
Customer did not leave a comment.Rudy T.
The service was not as great as previously.eric V.
Employee tried to charge me for driving 99 miles and I definitely didn't drive 99 miles.Paul B.
Very helpful staff. Friendly and went out of their way to provide the best customer service.Steven G. | First Impressions
Customer did not leave a comment.DINA M. | First Impressions
Customer did not leave a comment.William L.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Uroyoan R.
very pleasant dealing with everyone involved. Many Thanks!!Russell F.
Thank you I did not feel I was being ripped off here like storage king just down the road. I rented with that company in Raleigh, NC ( they bought out the company then jacked prices up so high. Most moved out) uhal has remained constant and respectful to all our moving needs.Andrea R. | Overall Experience
Customer did not leave a comment.Angel G. | First Impressions
Customer did not leave a comment.LAURA A. | Overall Experience
Customer did not leave a comment.Roy D. | First Impressions
The only part that worked as it should was the refunding of the unit after I went to another storage place. The reservations where made a week in advance- however they got messed up. Truck wasnt booked for Friday as requested rather saturday… which requested in several calls To get things corrected and ended up getting a 26 foot truck instead of the 20 requested which for the record horrible gas milage…unit was supposed to be reserved for Saturday but i stead was charge and “moved into” immediately. I pulled things together but overall horrible experience. The cashier and manger where very pleasant when refunding the unit- but considering the circumstances some monetary adjustments would have been appropriate as the reservations for the entire move had been made there and everything was wrong. Also when requesting a call about the “move in” issue a call was requested and never received a call from this location.Nicholas A. | Overall Experience
Customer did not leave a comment.THOMAS L. | Overall Experience
Customer did not leave a comment.jesse j. | First Impressions
They will not help you will not extend your payment for just two days, now most other places will take in considering people have problems that come up and will work will you these people will not.Vanessa H. | Overall Experience
Thanks you for all your help!!AARON M. | Overall Experience
Staff was friendly and helpful, but took 3 workers to get me checked in to the storage unit.Andrew F. | First Impressions
Moving household goods in today. Meets my needs.darryl g. | First Impressions
Customer did not leave a comment.Price Y. | Overall Experience
Clean, professional staff, easy move in with carts available to assist us. Staff answered all questions. Highly recommend! Most units looked occupied in our section so it seems to be a great option and I feel luck to have got a space.Colleen B. | Online Move In
Very good and keep it up.Goldine N. | First Impressions
I Used this facility for two years. Always a pleasureDaphne S. | Overall Experience
Customer did not leave a comment.Shauna M. | Overall Experience
They charged me a late fee when i was one day late with no notification but when I closed my account I had 4 days left with the month of june, did did not give me a refund. Why. Days left 27,28, 29 & 30. I tried talking to no availe.khalil M. | Overall Experience
I paid money thinking my RV was secure because of the high fence surrounding the lot, the security cameras, and access only by key fob. Imagine my shock when I cranked up my RV and it sounded like a jet plane reviving its engines. Yes, my catalytic converter had been stolen. When I went to the office, no one seemed to know anything, including if this had happened to other customers, if the security cameras were reviewed and monitored, or if a security person ever checked the lot. My $1500 theft was met with blank stares and indifference. As I was standing there, I observed the camera monitor appeared scrambled - my first clue that security was a low priority. Then I walked to the back fence. It is heavily overgrown, making it easy for someone to enter and exit completely obscured from the cameras. The final nail in the coffin was the actual service technician who stated that “8 to 10 catalytic converters have been stolen from that very lot in the last several months.” One guy had his RV repaired, returned it to the lot, and two weeks later was hit again. Really? And there has been no change in security protocols? Surely even a company in business to make a profit cannot find this an acceptable business model. A night watchman would not be out of the question. I have to wonder how many RVs sitting there don’t even know yet that they have been vandalized. As for me, I’ll take my chances with my RV sitting under a tree in my yard.Danny L. | Overall Experience
Customer did not leave a comment.Glenna R. | Overall Experience
Customer did not leave a comment.Shauna M. | First Impressions
Issue came when moving out. I rented a truck from this location so I can load my unit and go. Drove from the apartment to the uhaul store to be told they moved my reservation to another location. Makes no scense I had to pay by the mile and had to go elsewhere for my truck. That not being the worst, when I drove to the new location the stated no trucks were available. Really waisting more time because of someone’s inabilities. Than had to call the first place to yet again be sent further away to another uhaul which now put more time and miles on my car just to have to drive a uhaul back to my original spot 5 miles from my house and ad cost to my rental This added at minimum and extra 60 miles to my total as the original location was five miles from my house and the new once was around 17 Long story short waisted half and day and 100 between gas miles and personal cars gas getting the run around When discussing this to the location I got the oh well attitude. So no I won’t use nor recommend uhaul when there are other options!Scott S. | Overall Experience
Great staff and helped to ease the stress of moving!Heather W. | Overall Experience
Customer support was very engaging!RICKEY R. | First Impressions
I highly recommend this facility for anyone you owns a RV that us unable to provide cover storage on at their homeRichard C. | Overall Experience
NAJohn S. | First Impressions
Your website doesn’t match up to what y’all have available at the storage unit. Than when your people that worked February 12th none of them knew how to do a refund and everyone was just standing around doing nothing! I got My storage unit but it was supposed to be ready before I even got thereDeanna P. | Online Move In
Everyone was Very Nice....and Very Helpful. .HELEN J. | First Impressions
Customer did not leave a comment.jacqueline r. | Overall Experience
Customer did not leave a comment.JOSEPH K. | Overall Experience
Customer did not leave a comment.dena h. | Overall Experience
I do think you should get your prorated money back, I was paid up until the 25th and I cleared out on the 10th I should receive a refund.MARILYN NICHOLA J. | Overall Experience
Customer did not leave a comment.William M. | Overall Experience
Customer did not leave a comment.Maretta T. | First Impressions
Kimberly is so professional and knows her job! She is Respectful & kind! Her crew is well trained and very helpful. Kimberly explains everything to you and goes out of her way to make sure you feel comfortable with your unit! Kimberly is very knowledgeable about everything that is Uhaul! Superior employee!Carolyn C. | First Impressions
It's been since 12/24 and I've still yet to be a able to pick up my rental truck or get to my storage unit!!!! I and my friend stayed bk n forth at uhaul dealer location for 36 hrs + off n on trying to get online check in process final so I can get my kids xmas gifts and my belongings bk to my family in whiteville NC and so thnx to poor communication I missed Xmas with my 5 year old grandchild n family..I pd $216 .00 for a truck that's still sitting at Larry's in williamnston NEVER able to access the vehicle online process...I want my money back or my truck delivered to me or I'll be contacting my lawyer tomorrow morningPatsy C. | Online Move In
This place I do believe had people residing in the units. I’ve seen and heard on several occasions of me being there talking on the other side of my unit but when I drive around no doors are open nor cars visible near the talking and people that have an access card walk in and out the gate straight to the road. And I had more dirt than the outside in my unit.Amy M. | Overall Experience
Customer did not leave a comment.stephanie r. | Overall Experience
Thank YouJesse J. | Overall Experience
Customer did not leave a comment.Amber M. | First Impressions
Computer problems slowed down my p/u and return of my trailers. The girls work hard and are easy to work with.PAMELA W. | Overall Experience
Customer did not leave a comment.JOSEPH K. | First Impressions
Customer did not leave a comment.Keionnie W. | Overall Experience
Customer did not leave a comment.ANN JERICA A. | First Impressions
All good! Great customer service!Vladimir G. | Online Move In
Customer did not leave a comment.ARCELIA G. | Overall Experience
Customer did not leave a comment.DIONNA R. | First Impressions
Customer did not leave a comment.Tanya P. | First Impressions
I really wanted a climate control unit but there were none left. We settled for a non climate unit. I hope I’m not disappointed. But Great customer service at this location!!Rebecca T. | First Impressions
Customer did not leave a comment.Lawanda S. | First Impressions
Customer did not leave a comment.mark p. | First Impressions
The access gate comes down way too fast and seems a little dangerous.Johnel B. | First Impressions
Excellent service and attention; Mrs. Easely was very professional and answered all my questions, showed me the facility, which helped me to reach my decision. All representatives followed COVID procedures and made me and other patrons feel comfortable in the area. The only flaw was that this particular location does not offer a military discount, but Mrs. Easely explained to me the company policy, which should be revised, Fayetteville is military all over. Thanks for the good service.cruz l. | First Impressions
Customer did not leave a comment.Paula H. | Overall Experience
Customer did not leave a comment.Jessica A. | Overall Experience
Customer did not leave a comment.DELETHIA J. | First Impressions
Customer did not leave a comment.Leon W. | Overall Experience
Everything was fine except the cost it's too high in my opinion I found another unit somewhere else that is twice the size and cost less much less than what I was paying at uhaul so if I was to rate my experience from 1 to 10 ten being awesome I would rate it a 5 because cost matters a lot if you on a fixed income and I only get SSI I struggled every month to pay my storage fee so I will not use or recommend uhaul to my friends and familyDonna C. | Overall Experience
Customer did not leave a comment.Cynthia B. | First Impressions
I rented a truck for our move which they informed me a qualified me for a month of free storage so I went ahead and opted for that decision $100 later I realized I never received a Free month so when contacting the facility it took me speaking to a higher up manager because the staff there that excepted my payment informed me there was nothing they can do now after speaking with the manager she said she would credit me the following month being August when I was settled in around 20 August I realized I had charges of $165 on my account now mind you I had already paid the first months rent upon getting keys for the facility it took me three days just to get in touch with somebody who had professionalism every time I called I received no greeting or was immediately thrown on hold I even waited 35 minutes on hold just to be rudely hung up on when I finally got a callback was when I received an email stating I was behind on charges and I replied saying until I spoke with somebody I was not going to make any payments finally a manager reached out to me and did her job if the customer service and lack of professionalism wasn’t enough we only had our things in storage for less than two months and brought an ant problem into our home thanks to it no matter where you are around the entire facility there is no pest control there are bugs and spiders everywhere we’ve had storage units in the past so I’m familiar with the pest control precautions that clearly this facility does not take into consideration I would not recommend this facility Being placed in Fayetteville is not an excuse to have Tacky unprofessional demeanor.Oaklie R. | Overall Experience
Customer did not leave a comment.Edwin S. | First Impressions
Customer did not leave a comment.Ernestine W. | Overall Experience
The only reason we are leaving is because we have a waterfront home with a new shelter for our trailer and boat. The U-Haul facility was awesome. We moved to Clayton NC and left our RV s there. No good covered storages in our area. We commutes to Fayetteville when we needed Ro get our RV s. thanks again!!Karen P. | Overall Experience
Customer did not leave a comment.CURTIS D. | Overall Experience
Outstanding.John S. | Overall Experience
We used the covered storage for several years with complete satisfaction.JEROME C. | Overall Experience
Customer did not leave a comment.MARCHARKELTI M. | Overall Experience
Very well run businessDavid W. | Online Move In
Customer did not leave a comment.Rita M. | Overall Experience
They were all like troops from an elite platoon. Very precise and on point like the bullet from a sniper. Line'em up and knock'em down.Shawn P. | Overall Experience
Initially (in 2017), I reserved a smaller A/C unit 6 weeks in advance. I even called a week prior to assure that everything was on track, which it was. The morning I was to take possession of the unit, I was informed that a man from Alaska came in and needed a unit ASAP. They gave him my unit. I was furious! They gave me a larger unit that was not air conditioned and was $40 more expensive per month. They gave me a small discount that month as a consolation. I was clearly dissatisfied. The manager did not care. Since then, my monthly rent has increased several times. I donated most contents just to get rid of this unit. I do not care for how this situation was handled, and I am thankful to be done with it.Ursula G. | Overall Experience
Kimberly and the rest of the staff were awesome and helpful. I could have not asked for a better experienceMaverick S. | First Impressions
Customer did not leave a comment.Shawn P. | First Impressions
Customer did not leave a comment.Jerry P. | Overall Experience
The only issue I had was the rates were raised after a year. There were no added benefits, or changes to the site, it appears (at the surface) to just be a grab for more money. A 10% increase shouldn't happen within a year. This is just my opinion though.David S. | Overall Experience
Customer did not leave a comment.Michelle B. | Overall Experience
Customer did not leave a comment.luis b. | First Impressions