Customer Reviews for U-Haul Moving & Storage of Fayetteville at Colliseum

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fayetteville at Colliseum

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John P. on

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More of a U-Box design issue, and not a service/location specific concern, but would be nice if the boxes had tie down rails like U-haul trucks do rather than 4 individual tie down loops. I damaged one of the corner hutches that I moved due to not accounting for the force that I used to tie the hutch to the wall, as well as the fact that the tie down loop would rotate horizontally when pulling it tight. I could have potentially avoided that by using the furniture pad over the entire back, instead of only over the protruding wood top, but the piece of furniture was also not nearly as well built in the back as I expected before I tried to move it. The second hutch had no such problems, and also had a stronger backing material. Those corner pieces also had a tendency to rotate when only tied down to a loop, which I believe would be alleviated by having the rails that typical U-Haul trucks would have. Overall very satisfied with the U-Box experience and would recommend it.

VALERIE S. on

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Thank you so much for all your help

Cathy P. on

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Michael M. on

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spencer S. on

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Extremely efficient, professional and polite.

William S. on

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If you are in business be in business. Take care of your customers

New Hope C. on

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We have 2 other units with this particular store. We are very pleased with the customer service and the owner. Other move in was flawless and very simple. Thank you Ms Edwards and your staff.

Major J. on

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Providing a hard copy of the final bill would be appreciated.

jinsun J. on

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Customer did not leave a comment.

Cheyenne L. on

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Staff thinks it’s okay to make fun of customers. When I expressed this to the manager she was just as rude. WILL NEVER USE THIS COMPANY AGAIN. Rude ass people and uncaring of who keeps them in a job. U HAUL should put the staff at this location in the unemployment line. I WILL NEVER SEND ANYONE TO THEM.

HAYDEE G. on

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The manger got help me a lot beautiful person place very clean.

Collette A. on

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Darren M. on

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Quick check in, staff was helpful.

Vicki S. on

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Great customer service!!!!

Anthony M. on

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Hannah O. on

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Reginald S. on

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Chelby M. on

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Felix A. on

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Friendly, courteous, and professional. Very timely service.

Rachel D. on

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ROBIN S. on

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Continue with the polite and helpful service!

Henning J. on

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Gordon D. on

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A one.

Lori H. on

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Excellent experience! Friendly, knowledgeable and fast! The truck was spotless and ready to go! Best experience with U-haul hands down!

ANTONYO J. on

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Customer did not leave a comment.

DAVID S. on

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Very fast and friendly service. I have zero things to recommend and fix. I really appreciate that 100% effort and then some.

Gabriele S. on

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Professional and quick,, excellent customer service.

Ronald S. on

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raymond R. on

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sheron c. on

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The staff was very nice and helpful. I would definitely use the service again.

WILLIE R. on

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The only issue I have is that the miles on the dash did not match the miles out on the contract. The sales person did make the correction on my contract with pen but when I returned the equipment they charged me for the incorrect miles. When I called the office back they told me that my sales was final and there was nothing they could do.

Ziekishia S. on

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Michele R. on

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I had issues using the phone app to pick up the uhaul, had a worse time dropping it off. I stood in the cold,cold air until my lips were bleeding and I was in tears. The uhaul.com site is horrible. I used my updated smart phone to check in and check out. Both times had issues with the site shutting down or saying after I took picture after picture, that it would not load it. Then customer service was of little help. This went on and on for almost 40 minutes trying to check a truck in and the woman never told me how to lock up the vehicle or where to put the keys. Then I was charged a lot of money for a two day, in town, move. Says we went 35 miles, yet in two days we only had the vehicle parked loading it and then moving it about 4 miles down the road. Worse experience of my life. I cried and cried in fustration, freezing while two uhaul.com assistance still couldn't get things right! I would not recommend anyone using this service no matter how cheap the say they are! You would be better renting a pickup truck to move your household goods than renting expensive trucks from Uhaul. I am on SSI and every penny counts!

Rodney G. on

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Alexander S. on

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Sharon C. on

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Matt A. on

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Really quick to get me rolling to do what I needed to do ,and very easy to return.

Gregory B. on

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Ron W. on

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Sherri M. on

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Robert S. on

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AMBRE W. on

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Thank you!

Reinier E. on

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Colton S. on

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Good staff and very clear signage.

tremaine A. on

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Cusheena M. on

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I reserved a 10ft truck and asked for an appliance dolly. I explained I would be moving appliances. I wasn’t told that the 10 ft truck doesn’t have a ramp. Long story short I had to take it back and get a bigger truck. And paying two different charges.

Seneca F. on

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Nothing...yall were great

Sean d. on

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Great facility

Earl A. on

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Customer did not leave a comment.

Raymond G. on

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Unfair billing don't take into account sameday return even if in different location. Charging almost 4x's the original price of the rental is unfair even if it states it in the agreement. penalizing a person for being safety conscious.

Paula H. on

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Everything went well. It took me a while to figure out how to use the windshield wipers and headlights. I didn't know how to clean the rain water from the camera lens. I didn't know I would have these questions until I was on the trip.

ELIZABETH M. on

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Quick fast service

Carmen Z. on

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Customer did not leave a comment.

Paul H. on

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Staff was very helpful and friendly.

Sally E. on

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Many thanks to everyone you were very helpful, I especially appreciated all your help and patience. In helping me get everything resolved for me. 👍

robert M. on

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Mildred B. on

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Inform customer of the full transaction before it is completed. Make sure customers understand about the Ins. What they are selecting on the ipad so there will not be an added fee they did not want. Thanks

Paula B. on

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UCHENNA U. on

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Edward K. on

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Excellent service by the staff at this location. UHAUL ready when I arrived quickly hooked up and I was on the road.

Danyelle W. on

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Tow dolly did not have lights once we got to driving at night

Judy M. on

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Customer did not leave a comment.

Tammy R. on

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LARISSA T. on

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tony N. on

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Need a 6x12 trailer open

Jeffrey B. on

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EVERETT L. on

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Marissa I. on

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Excellent customer service from Ericka.

Christopher C. on

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Upon dropping off the trailer shortly after normal closing hours, Tatiana Jones was locking the building and ready to depart. She took time to assist me, checked to ensure my rental was in their system, and assured me that all was good and wished me a good night. She was the epitome of customer service...even after she was off the clock!

Paul S. on

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Customer did not leave a comment.

ERVIN B. on

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Nothing, everything went well, very professional.

Lynn D. on

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Nice to drive a newer model with the transmission turner on the dashboard. It helped me to have my major task taken care of.

DENNIS T. on

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Nothing,Awesome personality of the staff

Jerry W. on

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excellent customer service,

Vernon S. on

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Customer did not leave a comment.

Miracle F. on

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Richard L. on

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I had to ret6my ren0back without getting to use it and then went back to rent in again with in 30 minutes and was charged full rate again but this was not the employeesame fault it's the company's, I hope in the. Future they may make so easy exceptions

Nolen B. on

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Actually, nothing. I would recommend this over Budget any day!!! I love the fact everything was clean, and the drive was smooth, I really dig the low profiling aerodynamics.

Roberta H. on

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Speed up the process when returning the vehicle.

Rian O. on

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Do not recommend Impressively Fierce, LLC. for moving assistance at this location. The company is located 2 hours away and they failed to confirm my reservation, give me a time window for expected arrival, and ultimately did not arrive on time (or at all) for the delivery of my U-box. This was extremely inconvenient and stress and anxiety inducing while being on a strict timeline for our cross-country move.

Adam C. on

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The young lady behind the counter was helpful when checking out the truck. Upon rerun, The lady who checked me back in took 10 mins to even go outside... went in twice to let them know I was there. Then she spent another 10 mins trying to accuse me of existing damage on the truck and pulling up pictures to verify if it was already there, having a attitude about it the whole time. I won’t be returning anytime soon.

John M. on

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Customer did not leave a comment.

Aletha M. on

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The rental agent was ok. Nobody walked out to check lights or inspect truck with me. Just told me here is the key and make sure the numbers match. Would have preferred someone check lights and body of truck to make me feel more secure. Told me to make sure milage and fuel level was right and if it was not to come back in.

Jermitra G. on

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Customer did not leave a comment.

Amanda D. on

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Nicest woman helped us, very friendly and knowledgeable

Virginia J. on

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K'Jon was professional and proficient with my return. Vernon was able to quickly help me determine which trailer would best fit my needs and Ericka got me hooked up and out in a matter of minutes.

Daverian W. on

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Nothing much to talk about here.

Cliff E. on

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I got excellent customer service.

Kevin B. on

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Customer did not leave a comment.

William W. on

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Very Good

Mario H. on

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Customer did not leave a comment.

Raymond R. on

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Samuel B. on

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sherrie M. on

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Freddie L. on

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Courtney P. on

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Max R. on

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Excellent service and experience. Professional and courteous staff.

Fernell P. on

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Nothing. Everything was excelleny.

Tiffany Q. on

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Customer did not leave a comment.

carol O. on

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Detra R. on

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Excellent customer service

James W. on

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Customer did not leave a comment.

paul M. on

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Great team and services

James D. on

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After booking a 10 foot truck I received a call from Uhaul and was.asked to change my pick up location because my preferred location didn’t have a 10’ track. When dropping off the truck I find that my allowed mileage dropped from 122 to 114 even though Uhaul asked me to go further out of my way. It was only a couple of bucks for the overage but I was not informed of the drop in mileage allowance until I dropped the truck off. It was only a few bucks and the extra mileage I went over but it kind of irked me . Just sayin’.

Malik J. on

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Customer did not leave a comment.

Chance M. on

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Marsha B. on

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Customer service at this locations was awful. Very unorganized staff and rude. Will not be using this location or recommending them again.

sara m. on

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This Uhaul location has always gone above and beyond to create an amazing customer service experience. They are also the most affordable option I found in the Fayetteville area with a safe and secure

Tammy W. on

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I recommend this facility because it was very clean and very accessible to get to my unit. The move in was very easy and the move out was very easy. Staff extremely helpful and very nice. Thank you...

Lanyah M. on

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The staff is great I never had a problem!!!! They are funny and a great help!!!!

melodie c. on

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I only needed storage for a short while and I was grateful to not have to pay for it due to my family and I relocating here. Staff is very friendly and helpful.

shalonda B. on

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The staff here are very helpful and very friendly! They make sure you have what you need and let you know what’s the best option for you!

Teresa G. on

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The entire process was made easy by and exceptional staff. What was a difficult move was made into an easy transition due to the above and beyond service received!

Don B. on

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More employees are needed.

Don B. on

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Could use more people.

Don B. on

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Staffing was a little light.

ANDREA B. on

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The storage units were poorly designed and water flows in from the ceiling twice I have stored my things there and both times suffered water damage losses

Rita M. on

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Excellent facility! Well maintained, organized, and clean. Support staff are very nice and make sure you are immediately attended to.

Shemelia L. on

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My things were damaged from a water leak but yet the price went up three times in the 2 years i used the storage.

YASMIN F. on

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Excellent staff!!! Helpful in more ways than one and very courteous providing you don't provoke them. Rightfully so because nobody goes to work to be abused, the staff is very professional & polire.

Edwin C. on

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I would definitely rent again

Teresa G. on

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Everyone was extremely friendly and professional. They went out of their way to provide excellent customer service. The young man I dealt with was great! He explained everything and offered extra assi

Don B. on

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Adrianna was outstanding.

Phillip S. on

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I love there kind spirit when you walk into the building

Edwin C. on

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Great service

MELODIE R. on

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Made reservation on-line. Went to location same day and competed move-in contract. Linda was VERY kind.

elizabeth G. on

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I was very pleased with the service I received.

Mary Q. on

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Thank you

Ronald B. on

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Did not get to use the facility as the RV dealer had my RV the whole time, but the staff was helpful.

Helen B. on

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I NEVER ASKED FOR MY BOXES TO BE SENT HERE. THEY WERE MOVED FROM THE LOCATION I PAID FOR THEM TO BE MOVED TO. I WILL NEVER USE UHAUL AGAIN. THE DISTRICT MANAGER WAS INCREDIBLY RUDE AND LIED TO US.

Stephen L. on

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Very Great customer service

Melissa A. on

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Monthly rent steep. Gate problems all the time. Had to change keys twice. Couldn’t charge my camper because the outlet was not in convinent location. Covered facility only reason we kept it there.

Amy B. on

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UHaul Box crew was very easy to deal with. They were very flexible.

David K. on

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James was very curteous and helpful! Seemed to go out of his way to help!

Altea T. on

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I had a U-Box placed on my property. The box held up great throughout changing weather conditions. My experience was great from beginning to end. Staff was always courteous and professional. Thanks.

Edward A. on

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Very nice facility. Clean and well organized. Service by the young man that worked with me was excellent. Good job. One of the best storage operations I have ever encountered.

Meyassar R. on

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I was charged twice for a storage that had been cancelled and not used, due to the size. I've contacted the facility multiple times, told the problem would be resolved but the charge remains on my car

Theodore K. on

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Excellent service; Mr James Farren was very helpful and professional.

David C. on

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Friendly staff.

Tracy S. on

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A Great Experience

Cal V. on

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Good job

Gail L. on

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Delivery lady was outstanding. 10+

Jeanne P. on

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The women in the office were wonderful to work with and went above and beyond to answer questions. Great place!

Jessica B. on

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Staff wasn’t friendly. The lady I had was great. But it was just a bad visit due to nobody smiling and have a good time. Like they should make the best out of their day at work.

Jennifer C. on

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Not happy about getting my stuff out of storage on my move in date to my new house Jan 4 2019 just paid my storage fee Dec 24 2018. I didn't get partial payment back..UHAUL got free money. Very unhapp

Michael/ Laura J. on

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every thing was ready to go when we got to the dealer.at the very last few hours we decided to get on the move a day early. I would recommend u haul to anyone.

tamra m. on

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Access should be 24 hrs regardless/for all unit types...with swipe entry required. Carts were useful.

marcus j. on

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The professionalism and clarity of service is to be commended. I appreciate the convenience that I was afforded with my truck rental, as well as the rental of my unit. I will consider you again.

Sharon S. on

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Very friendly and helpful. Showed me step by step. I think her name was Veronica

laura k. on

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They charged me storeage fee when I asked to be removed by 28th....and I was CHARGED ANYWAY.....kept calling to take care of matter and leaving g Messages but no one CALLED ME Back as they said .

raymond g. on

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Great location helpful friendly staff

WILLIAM TITUS R. on

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happy happy happy i got my own storage building, instead of paying someone else

sylvia b. on

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I chose Uhaul Containers as a last resort after being displaced by Hurricane Florence. Dates were not honored, driver shortage, equipment shortages. I would not ever choose this location again.

brittany m. on

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The employee Tonya or whatever her name was, was extremely rude and called me names like liar. When the manager Kyle stepped in he was able to help me while she continued to make smart comments.

PATRICIA M. on

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Thanks Tinessa for your help as we had the records shredded and vacated the unit.

melissa s. on

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Hurricane Florence changed our moving plans, and everyone I talked to at UHaul was extremely helpful. I couldn't be happier with the service I received!

mark t. on

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Poorly managed. Had multiple issues with autopay and was charged a late fee for no reason. Never got the late fee back. Manager is a complete moron with absolutely no communication skills.

Sequoiah M. on

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When i first go there trying too get a storage it was some issues due too lack of communication but after a while everything got situated i would definitely recommend them too anyone now .

Sandra J. on

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The only thing that I had a problem with is that the last month wasn't pro-rated. We had to pay on the 25th and we wanted to turn in our key on the 31st but we were told no refund.

DONNA M. on

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The service was Great! Friendly good customer service.

Kerry R. on

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My experience here was terrible. The management was rude and very unhelpful. My storage was lost in transit for almost a week and no one would help me find it. I would never use this location again.

Gregory R. on

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The personnel I dealt with, including the local manager, were dishonest. The quickest way to loose my business is to loose my trust.

ED F. on

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From the time we walked in to the time we left, the professionalism was outstanding..It is the best UHaul storage facility that I have ever seen. We will recommend it to everyone we know. Thank you!

john k. on

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Great folks help me out in all possibilities.

jason w. on

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Staff is very friendly and helpful. Never had any issues. Will use this facility again and will recommend others.

Taylor P. on

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I always use your trucks and I had the storage unit in Fayetteville for one year. Service is always great and friendly staff. Thank you for everything and look forward to more business in the future.

ROBERT A. on

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The facility we were supposed to pick up at changed our time from 9am to 11am without notifying me. Then at 11am they still weren’t there. At 12 he finally answered the phone and said he .....

albert f. on

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Facility & corp Great! Tracking & book keep at this facility HORRIBLE. Had 3 Uboxed stored.Box was deliv in May. Just charged again this month for storage rm #AA5581A which alredy deliv. Need credt

John L. on

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Facility was great. The website needs work. The account dashboard was confusing and it was not clear what equipment or units I had. The customer dashboard should include Ubox & storage unit numbers.

Tim G. on

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Teresa, Mgr & Tracey, U-Box dwlivery driver, were great!

RICO C. on

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Good

Ivan P. on

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poor service, time consuming, staff could not figure out how to refund trailer rental which I was told in Tucson that it was covered because contract was to address in NC Never Again

LINDA A. on

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Excellent service and always helpful when needed. 😀

DAVID W. on

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When I first opened this account, years ago, I had 24/7 access.

John S. on

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Very nice place.

Kevin C. on

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Excellent moving experience.

jason b. on

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Professional service at a good price

Eboni J. on

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The storage was wonderful. I did have an incident wit the customer service, which would make me not recommend the facility to a friend. How I am treated as a customer is very important to me.

Sereno L. on

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Everyone was very friendly, informative and professional. This is a great experience; Thank You! S. Lee