Everything was quick and easyruth S.
Customer Reviews for U-Haul Moving & Storage of Flagstaff
Flagstaff, AZ 86004
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TOM H.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Dominic P.
Waited over 30 minutes to pickup trailer. The employee was on the phone and using his cell phone and trying to help me. Seemed overwhelmed. There was no motorcycle trailer there even though you guarantee the reservation after we went outside? One pulled up as I was about to leave. Really poor service and experienceGrant W.
Customer did not leave a comment.Donovan C.
Customer did not leave a comment.Michelle K.
Customer did not leave a comment.John M.
Customer did not leave a comment.Jose C.
Excellent experience! Thank you! Easiest part of our move from state to state.Joseph F.
Customer did not leave a comment.Christy B.
Customer did not leave a comment.Herman N.
Customer did not leave a comment.MELISSA P.
Customer did not leave a comment.Justin R.
Customer did not leave a comment.Mharon B.
Not sure...These folks are pretty good at customer service!Dennis L.
The left signal light was inoperable I would like to request a credit towards my rental as this was a safety issue and out of my control The workers losing up the trailer were the ones that discovered the left light is cut. Upon returning the trailer I was asked by the individual if I have checked on the left turn signals when leaving at the time of rental I said I did not because your worker that hitched it was the one that had me managing the lights and did the thumbs, ok.Dolores D.
Customer did not leave a comment.JAMES R.
Sam was great in helping with the drop off Thanks guys it was awesome â˜ºï¸Alberto G.
Wish I remembered the name of the young man who checked us in at the Flagstaff Huntington Drive facility yesterday late morning. He was great. Also the gal on the phone when I called in the morning.Jane B. | First Impressions
Great service at this location! Thanks!Reinmar F.
Customer did not leave a comment.Bethany N.
Customer did not leave a comment.Madeline L.
Customer did not leave a comment.Kristin M.
Customer did not leave a comment.Victoria J.
Issue with trailer lights being crossed within the trailer itself. Ensure that the trailer is in working order before being sent out with customer.Tigger F.
Customer did not leave a comment.Steve E.
Customer did not leave a comment.ROBERT L.
Interior to be sanitized by uhaul Staff. Or atleast wipe off the dust on dash.Ralston L.
Everything was great except the price. This also the only uhaul in Flagstaff so I don't really have a choice. If someone needs to rent a truck then yes I'll recommend them. Seriously though customer service is great.Briana E.
Customer did not leave a comment.alisi M.
Owner was awesome. On return the crew was super helpful and courteous.Victor M.
Customer did not leave a comment.William H.
Great motorcycle trailer.Lou K.
Customer did not leave a comment.Norman L.
Kathy was very helpful and pleasant and it was easy to returnGeorge W.
After hour drop off was very easy and convenient.Desiree C.
Customer did not leave a comment.Joseph F.
I was over charged by 50 miles and the customer rep. Would not correct it. I have my gas. Recipe that shows I put 9 gallons of gas in the truck. It had 1/4 of a tank of gas in it when I picked it up. I dropped it off with 3/8 of a tank. So returned it with 4 additional gallons of gas. I calculated that it drove it 51 mile and they wanted to charge me over 100 miles I am extremely disappointed in UHauls service and recording keeping ability. Should not have to pay the extra miles.Mike O.
Customer did not leave a comment.Alyssa A.
Customer did not leave a comment.Clifford P.
Staff was extremely professional and courtesyBonnie L.
Customer did not leave a comment.Diane C.
Great customer service - thanks.Greg W.
Customer did not leave a comment.Jorge G.
Customer did not leave a comment.Gilbert M.
Customer did not leave a comment.Melinda R.
i did not like being sent a link and having to check the vehicle over myself. I also didn't like not being able to take a pic of the mileage. I have no clue why I couldn't take a pic of the correct mileage. Partial #'s would show up. First i used an android, then an iphone. I guess I should have text myself the mileage however I didn't realize a pic wouldn't work. Long story short, I tried to take a pic of mileage and truck when i left the store and figured i would click on the link when i got to my destination, well my link expired and i had to call uhaul to send me another link.Wilaphina B.
Customer did not leave a comment.Edward B.
Wonderful staff. Personable and knowledgeable on products, sales and services. Will do business again!Art G.
The office worker was so kind and patient as we worked through changes in our reservation. The worker that helped us hook up our trailer was efficient and confident. No improvements needed!Michelle O.
Kathy and her crew have been excellent. New 5th wheel hitch one day and a 26' truck rental the next. Thank you. PaulPaul F.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Dan M.
So friendly. It was like getting help from a family friend. Great experience!Scott B.
Customer did not leave a comment.Trevor C.
The equipment was REALLY-REALLY old and worn. The location and the people there were great. I was overall DISAPPOINTED with U-HAUL. I requested pickup/drop-off at my local U-HAUL in Sedona. That is where I made my reservation. When the time came close for my pickup I was informed that U-HAUL was unable to accommodate that location and sent me to Flagstaff. That is almost a 60 mi. round trip. With the cost of fuel that added on an additional cost of almost $100.00. I would recommend this location only if you are renting a storage locker or if you live in Flagstaff and are looking for something local.Jay C.
Needed both boxes delivered at the same time. I had requested a trailer that hauls two boxes and was assured it would be available. Instead, had to move them one at a time, adding 100 miles travel expense and three hours to the move.Debra S.
Customer did not leave a comment.John M.
Abby was fantastic! Very knowledgeable and helpful. Thank you!Angie P.
Younger / less experienced workers.Madison H.
The staff was very friendly and helpful. The pick up and return went smoothly and they were efficient. I will definitely chose this location for future rental needs.MICHAEL A.
Customer did not leave a comment.ilene D.
Excellent customer serviceLINDA D.
The process is a little slow. Maybe they were just understaffed which is understandable. But usually it takes awhile to get checked in. I think a new process of checking in customers would be betterCHADRICK J.
Receiving person was very courteous and expeditious.Richard G.
Extremely professional and easy check out! Thank you!Jonathan W.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.Grayson M.
I didn't get a receipt acknowledging the return. I should have. I got a follow up text late in the day reminding me I needed to return the trailer by 8:00 AM the next morning when I had already returned it. I was able to resolve it with a call the next morning to a very nice young man. Not that big a deal but a reminder to be sure to get a receipt when returning any rental item.William H.
Customer did not leave a comment.Les D.
Customer did not leave a comment.Michael B.
Had to wait in line for a little while but that was not a big problem. Staff members were friendly, polite, and efficient!Michael M.
The worker that helped me out made everything easy to understand and was quick to answer any questions I had.Maria R.
My trailer that I reserved the week before was given out the night before I needed to pick it up. Only a much smaller trailer was available at that location. I tried it but had to return it within the hour because it was way too small. They never reversed the charges and when they rented out my trailer they never looked to see where the nearest trailer that size was so I can get it from someplace else. I had to do all that myself. Very poor customer serviceEDUARDO G.
I thought everything was perfect the way we were treated from start to finish thanks 😊Mike M.
no complaints. Everything was great. Jasmine, the staff member that helped me today was great!Shane M.
Moving Help could have fit everything in 3 containers & would have if I had watched them. Instead the 3rd & 4th containers were not completely full. When calling the Flagstaff & they don't answer you are sent to the national office. Every time I spoke to the national office, changes were not updated at the local level.Marianne H.
Clearly explain details to the customer regarding mileage and the ramifications it has on pricing.Kass R.
Customer did not leave a comment.Timothy K.
I received miss information from the person I made the reservation with about cost. The mirror on the truck was so lose I had to return to get it fixed, the guy that I spoke with about fixing it couldn't find an Allen wrench to tighten so went on to ask his boss what I should do now. You what these trailers moved? i had to say, wait are you going to help us?William S.
Stop sucking so hard. I am actively going to never use your service again.Chad K.
Always great service.Tom P.
Great service I received at Flagstaff U-haulPaul S.
Staffing problems- Uhaul is aware of this situation and will fix.Patrick H.
Customer did not leave a comment.Charles M.
I was thrilled that we could get a last minute rental during a college move out weekend after we became stranded in Flagstaff and had to get all our things off our camper van including paddle boards which fit well in the 15' uhaul.Alison G.
Customer did not leave a comment.Carlos E.
Don't fire anyone at the moment seems like this company has people, that know what there doing. Savannah was big help And the jolly girl with curly hair was thorough and quick on my inspection 🙏 thank you, will be back.Damian D.
Very personable and helpful. Great personalityLouise W.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Valerie S.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Jeremy H.
They were busy but attended to everyone very well. Very helpful and through.Brad B.
Customer did not leave a comment.Jon A.
The trailer was covered in dents but overall the experience was good.Annabelle B.
Always good experienceBRUCE C.
All employers were super nice and helpful except the manager KathyJarred T.
Customer did not leave a comment.Richard B. | First Impressions
Nice place overall. Parking lot is a little cramped so its hard to park close to the storage room doors but they are adding on to the facility which should fix that problem.Todd W. | Overall Experience
Customer did not leave a comment.Keayra B. | First Impressions
Staff at the Flagstaff Uhaul location was fantastic! Excellent customer service; incredibly helpful, patient, informative, flexible… ten stars!!! Shout out to Caleb and Kyle! Thank you!Nancy C. | Online Move In
Thanks for finding and suggesting a reasonable space to accommodate my things. Pleasure to do business with you.Deeikee W. | First Impressions
Customer did not leave a comment.Kathy M. | Overall Experience
Customer did not leave a comment.Rachel F. | Overall Experience
I had an excellent experience yesterday. The woman at U Haul who rented my storage space could not have been more helpful and friendly. I am 72 and she found a space that was more convenient for me and spent much time in explaining the storage and facilities. I strongly recommend the Flagstaff U Haul!Jennifer P. | First Impressions
We had our storage unit for 6 years and had excellent service at all times.TAMERA W. | Overall Experience
Unit was described as 5' wide x 10' long, 6' high. Upon entering the unit, the fire suppression pipes running through the top of the unit effectively reduce the usable space to just over 5' tall. This unit (potential renters should be advised of this before renting and units like this should not be rented for the same price as a unit that has full use of a 6' ceiling.Wendi M. | First Impressions
Uhaul employees were easy to work with and helpful!! Storage unit was clean. Highly recommend.MELISSA R. | Overall Experience
My rent went up year after year , why? Nothing better happened as far as my space was concerned. The facility wasn't improved. Nothing changed in 5 years except my rent went up.Candace K. | Overall Experience
All of the staff were super friendly and helpful with my storage unit. Also, when my key got stuck in my uhaul lock one of the staff fixed it . quickly and gave me a new lock for free. thank you!Travis L. | Overall Experience
Customer did not leave a comment.jane w. | Overall Experience
Customer did not leave a comment.Chelsea D. | First Impressions
Customer did not leave a comment.Chelsea D. | First Impressions
Rented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!Patricia A. | Overall Experience
Customer did not leave a comment.Kailey L. | Overall Experience
Customer did not leave a comment.Denise A. | Overall Experience
Marcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I’m so thankful and would definitely recommend this location to anyone.Shelley K. | First Impressions
Customer did not leave a comment.Tiffany O. | Overall Experience
Really appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn’t ask for it but was noticed struggling I guess. Thank you.Ruth L. | First Impressions
The storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.ALEXANDER W. | Overall Experience
The manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15.00 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk toCINDY R. | Overall Experience
Customer did not leave a comment.Terri D. | Overall Experience
Customer did not leave a comment.deborah d. | Overall Experience
Customer did not leave a comment.Terri D. | First Impressions
Customer did not leave a comment.Robert J. | First Impressions
Customer did not leave a comment.Debbie M. | Overall Experience
Customer did not leave a comment.William T. | First Impressions
Staff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I’m sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!Stephanie C. | Overall Experience
Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!rosalina l. | Overall Experience
I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.Sherry S. | First Impressions
Everything was fine! Thank you!La Keysha D P. | Overall Experience
This facility has always bent over backwards to help me with all my rental needs. Highly recommend themRichard H. | Overall Experience
Customer did not leave a comment.Cheryl B. | Overall Experience
Customer did not leave a comment.Blake C. | Overall Experience
They even cleaned the connection to the trailer.La Keysha D P. | First Impressions
We also have a storage unit in Anthem Uhaul. Have been pleased with bothDebbie M. | First Impressions
It would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.Kevin R. | Overall Experience
The assistant could have given clearer instruction on how to couple and uncouple the trailerPatrick M. | First Impressions
Customer did not leave a comment.Debbie P. | Overall Experience
Customer did not leave a comment.David B. | First Impressions
Customer did not leave a comment.John N. | Overall Experience
Customer did not leave a comment.rose d. | Overall Experience
Customer did not leave a comment.Juliana-Joy W. | Overall Experience
Two 7’ sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?Linda V. | Online Move In
The staff is always very friendly and helpful.gert m. | Overall Experience
Storage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged unitsAndrew L. | Overall Experience
Customer did not leave a comment.Natalie S. | Overall Experience
The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.Jonathan G. | First Impressions
Kathy has been excellent. Very understanding and accommodating. Thank you!Jermaine S. | Overall Experience
Rate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash handsGloria R. | Overall Experience
Very well treated at both ends, Boulder and Flagstaff.Neal R. | First Impressions
Online booking and check in were easy, facility was clean and easy to navigateJay L. | First Impressions
Very helpful staff. Check out was a breeze thank you Michellemichelle s. | Overall Experience
very accommodating for your needs.Rebecca J. | Overall Experience
Tom was very knowledgeable, helpful and friendly. Thx!TIMOTHY D. | First Impressions
Always ready to help. A great experience overall.John R. | First Impressions
I am very satisfied with the storage unit and the truck rental.David B. | First Impressions
Everyone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!Ohryn A. | Overall Experience
Kathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.Rebecca J. | First Impressions
Staff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.Cheryl B. | Overall Experience
Storage facility is excellent, staff is friendly and helpful.KARL N. | Overall Experience
Staff was wonderfulLinda B. | Overall Experience
Beyond happy with my experience Susie is amazing!!! She helped as much as she could and she’s the reason that makes you want to go back!!!Ruth L. | First Impressions
Excellent serviceGunnar M. | Overall Experience
Enjoyed the experience.bill f. | Overall Experience
Great experience throughout the process.Brian D. | Overall Experience
Friendly and hard-working staff, on the phone and in person.GEORGE P. | Overall Experience
OMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.Gloria R. | Reservation
The trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.Linda B. | Reservation
Thank youMANUEL G. | Overall Experience
I’ve never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.Sarah P. | Overall Experience
I am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.andragayle p. | Overall Experience
WAY too expensive and of course im required to use the most expensive lock you selljake k. | Overall Experience
There are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want isally r. | Overall Experience
Units are overpriced and then I’m told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can’t access my unit any time? Ridiculousjake k. | Reservation
Worked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.Victor R. | Overall Experience
Store building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and waitkarissa n. | Overall Experience
Good experience.Would choose U-Haul for futture moving & storage needs.Joshua G. | Overall Experience
The rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.Amy G. | Overall Experience
Saturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad newsFred f. | Overall Experience
I tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.christopher j. | Overall Experience
The staff was amazing!!!Samantha B. | Overall Experience
Terrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuffmarisa h. | Overall Experience
NALEE G. | Overall Experience
The staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!mike c. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!