Customer did not leave a comment.TIMOTHY C.
Customer Reviews for U-Haul Moving & Storage of Flagstaff
Flagstaff, AZ 86004
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BETHEL E.
Customer did not leave a comment.TIMOTHY F.
Keep up the good work ! AwesomeTerry P.
The Manager had an absolutely horrible attitude (Kathy) shr treated me very poorly , I could not find parking and I was there to pick up my rental trailer, she went outside and "cleared some spots" for me stating that we "could not do business until I parked in a spot (which was unavailable) so I parked on the side of the building and explained to her that once again "There is no parking",she continued to have a piss poor attitude with me, so I basically told her that I would deal with her employees instead. She was extremely unprofessional...RODNEY T.
Customer did not leave a comment.SAMANTHA C.
Calieb was very professional, quick and helpfulKRISTINE H.
Customer did not leave a comment.THERESA C.
Surprised, to be honest. I didn't expect much from Uhaul on a cross-country move and they did exceptionally well. Not only did things arrive early but the movers were spot on throughout the process. Very impressive.STEVEN MICHAEL S.
Customer did not leave a comment.AARON B.
Nothing really. This location was very helpful and answering my questions and also informing me of things I need to know when using trailer equipment.GILBERT H.
Customer did not leave a comment.Joseph M.
The location we got it from forgot to give us the dolly that we had paid for .Brent W.
Easy quick pick-up!EDWARD A.
Customer did not leave a comment.MICHAEL M.
I returned the truck early same day. You fined me 50 for being 1/8 low in gas even though I got the truck back early!! Total BS!!! You can't waive the fee??? I had 5 minutes to get it back tonight no time to put in the gas which I admit, still no human kindness just fees!!!ANTHONY D.
Was treated like they wanted to rent to me cuz o usually get a pick up truck but they seem to be never be any when I go reserve a vehicle. The customer service is horrible and needs to be worked onMARK Y.
Customer did not leave a comment.Marie K.
Customer did not leave a comment.Eddie C.
great drop offLINDA M.
Customer did not leave a comment.Stacie B.
Customer did not leave a comment.TIMOTHY S.
Staff was helpful and polite. We'd never rented a U-Haul before, but we were walked through the process in a clear and concise way.SAMUEL D.
Quick and efficient both in reserving, picking up, and dropping off!!! Thank you so much!!ELENA Y.
Manager Kathy is absolutely wonderful. She is friendly, competent. efficient, and leads in customer service culture in the local Flagstaff U-Haul business. Great Job!KATHLEEN M.
Very professional and courteous staff. I'm really impressed with U-haul. Everyone I spoke to was helpful.PATRICK H.
Staff was very professional and friendlyTHOMAS S.
Customer did not leave a comment.TERRY D.
General manager at this location was very rude and acted like she didn't wanna rent to me,and the equipment that I got was dirty and ask why was it that it and just got a shoulder shrug and that was it. I've paid every time that I have rented there and not only do I return it clean and gassed up to get treated like that was rude. On one occasion Kathy asked Me "mark are you gonna be able to pay this" so she is very rude to say the least so she needs to work on her customer service skills for sure.MARK Y.
Customer did not leave a comment.JUAN G.
The truck should have a ramp. I was moving furniture and it was very difficult to get heavy items in and out of the truck.BENNETT H.
Customer did not leave a comment.JON B.
You guys are great the way you are!Blake H.
Customer did not leave a comment.Mehdi T.
Customer did not leave a comment.SAMUEL F.
Customer did not leave a comment.MIGUEL A.
Customer did not leave a comment.EDUARDO P.
Customer did not leave a comment.ELIZABETH S.
Customer did not leave a comment.TRAVIS H.
Friendly and knowledgeableMICHAEL S.
Customer did not leave a comment.MELVIN H.
This truck ran great but needs new wiper bladesMARY S.
Customer did not leave a comment.David P.
Customer did not leave a comment.jane w. | Overall Experience
Though the person that took care of my reservation was professional and helpful the equipment was not properly maintained. The ratchets used to tighten the straps around the front tires have not been lubricated and we're nearly impossible to operate.Joseph S.
Customer did not leave a comment.CHRISTIAN H.
Customer did not leave a comment.lynda F.
everything was Awesome. thank you!!ANDREW C.
Carter and Nick were very efficient and friendly! Thanks for always being great!Todd R.
Customer did not leave a comment.JAMES C.
tralier was clean, but after the trip was done, I discovered it had a bent rim that also had a small crack in it. the damaged area was bent and rusted, and should have been noted and the rim replaced before being used.Joe J.
Very pleased with the service and help from the agent. My transmission had gone out and I was stranded on my way to MS. The rental truck and tow trailer was a life saver for me. Kudos uhaul!!JIMMY C.
Took 3 minutes. Reps were outside waitingRONALD H.
Tires were not up to my expectations There was not much tread on them and the fender wells were dented.LELAND ROBERT K.
Customer did not leave a comment.SYLVIA J.
Customer did not leave a comment.PHILLIP L.
This is the best i have ever dealt with.Thomas N.
See previous comment and double it!JOHN W.
Customer did not leave a comment.LUCINDA MARIE B.
Customer did not leave a comment.GARY C.
Move equip in check in line forwardSTEPHEN S.
Customer did not leave a comment.KOFI O.
Customer did not leave a comment.MARIA M.
Customer did not leave a comment.JANNELLE B.
Customer did not leave a comment.George W.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.SEAN D.
Customer did not leave a comment.RAYMOND W.
Customer did not leave a comment.WALTER W.
2 people sitting in the office, no one at the counter to check in my equipment. I asked for help and the 2 in the office didn't look up, didn't move to help. They shouted at a kid cleaning the restroom, to come help me. Terrible leadership, terrible service.MICHAEL C.
Customer did not leave a comment.CECIL V.
Customer did not leave a comment.Forrest H.
Customer did not leave a comment.lisa T.
Customer did not leave a comment.lisa T.
Customer did not leave a comment.KELLY B.
Customer did not leave a comment.JUSTIN L.
Customer did not leave a comment.CHARLES V.
They actually knew what they were doing!!!Damien H.
Customer did not leave a comment.MARGARET M.
The people who work here are FANTASTIC!! Very kind and helpful, thoughtful... they are a GREAT team- work very well togetherâ¤ï¸KAREN M.
Customer did not leave a comment.Karen C.
Customer did not leave a comment.Dennis A.
Customer did not leave a comment.Goran P.
Customer did not leave a comment.JESSICA W.
UHaul truck did not have functional A/C, which is health hazard particularly in Arizona. Please make sure this is included in vehicle checks moving forwardALBERT C.
Customer did not leave a comment.ADOLFO R.
Wanted to give a BIG SHOUT OUT to Kathy (location manager) and her professional service provided. We will definitely be using this location in the future when needed....because of Kathy!GEORGE T.
From the beginning, this process was horrible. I paid to have the boxes delivered to my house and ordered that to happen. The Richfield UHaul then calls me two days later and says they cannot deliver all of the boxes at once, because they don't have enough trailers. The number of trailers for UHaul boxes is not my problem - I paid for the service because I needed all of the boxes to be at my house for movers. They call again and say they can do it. Then I call to confirm the day before and am informed they cannot provide all of the trailers. Then I call the day of and MIRACULOUSLY they find enough trailers. At this point, I'm completely frazzled because I paid top dollar for this service and it's not going smoothly at all. Then, when we get to Flagstaff, I ask to get my boxes delivered. I am then informed that UHAUL WON'T DELIVER MY BOXES when I paid to have my boxes door-to-door, or at least that's what the website implies. I'm upset and deffered to a manager who isn't at the store at that time and told to "call back tomorrow." I eventually give up on this deception by UHAUL. A few days later I stop by UHAUL to access my boxes and am informed they need a 24 hour notice. Okay, so I give them the notice and state I want to access all of my boxes and pick up at least three boxes the next day. I arrive the next day and ONE of my six boxes is out and available at the agreed upon time. Okay, so I ask for the other five boxes to become available and after about 45 minutes, they are accessable. Then, I review which ones I want to take home and ask that all of them be put on trailers so I can see how many we will be able to take home. We move three boxes and as I'm coming back for the fourth, I see the person who trailers UHAUL boxes leaving the store. I then go inside and ask to have my fourth box trailored but am informed there's no one who can do that who's at the business at the time, even though we are 2 hours from closing time and I specifically ask to have everything trailered. So, I ask for all of the remaining boxes to be trailed by the next day at 4 pm. I leave. The next day, i call around 2 pm to confirm my boxes are going to be trailered when I arrive at 4 pm and it is confirmed by the person on the phone. I arrive at 4 pm. No boxes are trailered and the front desk asks if I need empty boxes. This is the fourth day in a row I've been trying to take my UHAUL boxes away from UHAUL to unpack. After another 30 minutes and waiting in line five people deep, I get my boxes trailered and transfer them to my home. I am irate and never plan to use UHAUL again. The website is deceptive about delivery options and the process took more time and energy than hiring an alternative. With this horrible experience, I expect some kind of compensation (AND NOT A FREAKING COUPON FOR YOUR HORRIBLE SERVICES). I am telling everyone I know to never use UHAUL for these services. As a United States Forest Service family who moves every 3-4 years, I will let anyone who is moving due to a new job to not use UHAUL or to expect an excruciating experience. This review is also going on google for your Richfield, Utah and Flagstaff, AZ sites.Megan M.
great serviceRONALD S.
Customer did not leave a comment.Lauren M.
Customer did not leave a comment.TERRANCE B.
Customer did not leave a comment.darryl C.
Train your people how to properly connect equipment safely.JONATHAN N.
Customer did not leave a comment.Chelsea D. | First Impressions
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Chelsea D. | First Impressions
Customer did not leave a comment.David B.
Provide a paper map to destination.Roc I.
Customer did not leave a comment.PATRICK K.
Customer did not leave a comment.JEANNE W.
This is a busy location, yet everyone seems to remain cheerful and upbeat and helpful. I did quite a bit of business in Flagstaff, and this most recent rental was the usual positive experience. Kathi Battali is a great asset for UHaul.STEPHEN K.
Rented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!Patricia A. | Overall Experience
Customer did not leave a comment.Kailey L. | Overall Experience
Customer did not leave a comment.Denise A. | Overall Experience
Marcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I’m so thankful and would definitely recommend this location to anyone.Shelley K. | First Impressions
Customer did not leave a comment.Tiffany O. | Overall Experience
Really appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn’t ask for it but was noticed struggling I guess. Thank you.Ruth L. | First Impressions
The storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.ALEXANDER W. | Overall Experience
The manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15.00 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk toCINDY R. | Overall Experience
Customer did not leave a comment.Terri D. | Overall Experience
Customer did not leave a comment.deborah d. | Overall Experience
Customer did not leave a comment.Terri D. | First Impressions
Customer did not leave a comment.Robert J. | First Impressions
Customer did not leave a comment.William T. | First Impressions
I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.Sherry S. | First Impressions
The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.Jonathan G. | First Impressions
Very well treated at both ends, Boulder and Flagstaff.Neal R. | First Impressions
Online booking and check in were easy, facility was clean and easy to navigateJay L. | First Impressions
I am very satisfied with the storage unit and the truck rental.David B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!