Customer did not leave a comment.Michael B.
Customer Reviews for U-Haul Moving & Storage of Flagstaff
Flagstaff, AZ 86004
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to wait in line for a little while but that was not a big problem. Staff members were friendly, polite, and efficient!Michael M.
The worker that helped me out made everything easy to understand and was quick to answer any questions I had.Maria R.
My trailer that I reserved the week before was given out the night before I needed to pick it up. Only a much smaller trailer was available at that location. I tried it but had to return it within the hour because it was way too small. They never reversed the charges and when they rented out my trailer they never looked to see where the nearest trailer that size was so I can get it from someplace else. I had to do all that myself. Very poor customer serviceEDUARDO G.
I thought everything was perfect the way we were treated from start to finish thanks 😊Mike M.
no complaints. Everything was great. Jasmine, the staff member that helped me today was great!Shane M.
Moving Help could have fit everything in 3 containers & would have if I had watched them. Instead the 3rd & 4th containers were not completely full. When calling the Flagstaff & they don't answer you are sent to the national office. Every time I spoke to the national office, changes were not updated at the local level.Marianne H.
Clearly explain details to the customer regarding mileage and the ramifications it has on pricing.Kass R.
Customer did not leave a comment.Timothy K.
I received miss information from the person I made the reservation with about cost. The mirror on the truck was so lose I had to return to get it fixed, the guy that I spoke with about fixing it couldn't find an Allen wrench to tighten so went on to ask his boss what I should do now. You what these trailers moved? i had to say, wait are you going to help us?William S.
Stop sucking so hard. I am actively going to never use your service again.Chad K.
Always great service.Tom P.
Great service I received at Flagstaff U-haulPaul S.
Staffing problems- Uhaul is aware of this situation and will fix.Patrick H.
Customer did not leave a comment.Charles M.
I was thrilled that we could get a last minute rental during a college move out weekend after we became stranded in Flagstaff and had to get all our things off our camper van including paddle boards which fit well in the 15' uhaul.Alison G.
Customer did not leave a comment.Carlos E.
Don't fire anyone at the moment seems like this company has people, that know what there doing. Savannah was big help And the jolly girl with curly hair was thorough and quick on my inspection 🙏 thank you, will be back.Damian D.
Very personable and helpful. Great personalityLouise W.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Valerie S.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Jeremy H.
They were busy but attended to everyone very well. Very helpful and through.Brad B.
Customer did not leave a comment.Jon A.
The trailer was covered in dents but overall the experience was good.Annabelle B.
Always good experienceBRUCE C.
All employers were super nice and helpful except the manager KathyJarred T.
I was in a bind and ebony (customer service rep) provided me with everything I needed. She came through for me when I needed it the most. Thank you so much uhaul!Greg S.
Customer did not leave a comment.DENNIS L.
Location is great and the employees are nice and helpful. Only problem was with the app to check in and to upload pictures of prior damage.Laura K.
Customer did not leave a comment.Bruce R.
Nothing, fourth time I rented a trailer in 50 years. Hope I'm done moving myself.Katherine F.
Customer did not leave a comment.Kenneth S.
Katherine runs a top notch programNicholas C.
Kathi is fantastic to work withDouglas W.
Customer did not leave a comment.Dean G.
Very friendly, polite and helpful young men. We were in and out quick. Thanks!Douglas P.
Check in was efficient. Returning the truck was fast!!!!Keith H.
Better parking lotRoman W.
Doing a great job!Phyllis O.
Customer did not leave a comment.William C.
Was a waiting line but the staff were very efficient and quick to call in for help.Walter B.
Doing a good job! Was a fast service, friendly staff.Irene B.
Professional, fast and friendly attendant.leonard D.
The online check in was not working at all and the location wasn't open yet so this made it very stressful and delayed the process. This meant we were charged an extra day. Although the truck was clean the truck's steering was off making it difficult to keep in lanes because it walked all over the place. Also I asked for no dollies but the truck had 3 in there which took up valuable space. If not ordered; leave them out. And I don't understand the point in filling out all my information to only have to do it again. And then to be pestered with texts to check in the day/night before and then say I have to be at the locationâ€¦huge waste of time and annoying.Michele L.
They did a great job and were very helpful. I had a blown fuse and they immediately diagnosed it and had me on my way with a new one.Rebekah C.
Very easy check-in and check-out. Thanks!Gary P.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.Beth I.
Hannah, Caleb and Kathy did an outstanding job of customer service to regroup with a trailer size issue and get me what I needed. 5 Star Service for sure. Bill Tullis 928-380-9144William T.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.Adranna C.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.Lee J.
My last experience was perfect. Anytime I've used your services it's always been right on. That is why I continue to use U-Haul for any of my moving needs.Mark S.
My 1st call for information a person in the United States that answer calls, she said. She wanted my Credit card to reserve. I Told her to keep info, and I would call back. She didn' keep any info. My 2nd call I was able to reach Kathy in Flagstaff, she was great. Thank you for efficient employee.Art L.
Customer did not leave a comment.STEVE G.
I would never recommend this company to anyone. I paid $3800 to almost die with your faulty equipment.Jodie D.
We dropped off the 26' truck after hours. The app led us through the process. The app is quite good but it could be improved. The app needs to indicate that when pictures are to be taken the app will take over the phone to take the picture. I took my own picture at first, then hit the picture option, then let that option take over and generate the picture. I should not have to "learn as is go."Joseph H.
Dean was excellent. Great greeting and return process. Very professional!!!!!!Aquilino N.
Customer did not leave a comment.richard P.
Customer did not leave a comment.FRED K.
Customer did not leave a comment.Tanner E.
Truck has slight smell of smoke. Otherwise, no issues.David C.
Customer did not leave a comment.Lavinia C.
Customer did not leave a comment.Amanda S.
I had a reservation for U-Haul pick up and they gave me a full moving truck instead. I am a mom and had kids yet they keep calling me sir.Hanna M.
Customer did not leave a comment.Gabriel D.
Zach was super helpful and courteous.todd R.
Customer did not leave a comment.Dan B.
Customer did not leave a comment.Dale D.
We were able to get through by phone quickly and make a reservation at the local U-Haul. The trailer was ready and we were quickly on our way.Brian H.
Great service during pickup and drop off.kim D.
Two of the people were kinda rude. On phone and in person.RICHARD M.
Very easy return & quick- pleasant staff & met me! Appreciate their service.Thomas B.
Customer did not leave a comment.Terry T.
Customer did not leave a comment.Michele M.
Terrible service from the manager. Made a reservation three weeks I'm advance and all equipment was available however on the day off pick-up my vehicle i reserved was gone and they did not have any more nor did they have an eta when more would arrive (clearly a lie as the location had multiple trucks of the size i wanted on the lot) and that the U-Haul reservation guarantee did not apply to me. I was sent away and i made a second reservation that same day for hours later for the same truck and somehow the manager found an available truck after i contacted corporate explaining my experience.Fernando C.
Customer did not leave a comment.MAdeleine O.
Customer did not leave a comment.brent H.
Customer did not leave a comment.CAROL P.
Customer did not leave a comment.Sherry S.
Customer did not leave a comment.Ralph S.
Customer did not leave a comment.james A.
Fix the website drop off mine didn't work and I was on hold returning it for 1 hourThomas W.
Customer did not leave a comment.Debbie O.
Customer did not leave a comment.Craig H.
Customer did not leave a comment.Gerard V.
The trailer was a bit scratched up and dented, but worked great and had no problems. The staff was prompt and professional.Paul R.
Customer did not leave a comment.Erika E.
Tisha was very friendly and efficientTHIERRY Z.
Price too high for mileage and I'm 5'6" and had trouble reaching the gas and brake with the seat all the way up and the steering wheel was too high and hurt my shoulders. I called to make a change that was approved and then got a call and no one new who it was I talked to.karen B.
Just keep up the good work.karl L.
The guys at the return area need to be knowledgeable about the gas miles in the uhaul trucks. Some people moving are on a budget and try to save as much as they can.Monica P.
Manager was rude to bot us and her employee Jacob, when he tried to assist us in our request for a one way move. Manager claimed there was np space at the Cottonwood location.We called there and were informed they would have gladly recieved the 10' truck. Manager, Kathy was only forcung the round trip due to NAU student move out after graduation. In all fairness our son has never had an issue with Kathy and he does business there all the time. I had used this location previously and not had an issue. The working staff take very good care of clientelle.Dan B.
Customer did not leave a comment.Brock V.
Customer did not leave a comment.Jason G.
Customer did not leave a comment.John N.
Customer did not leave a comment.Richard B. | First Impressions
Nice place overall. Parking lot is a little cramped so its hard to park close to the storage room doors but they are adding on to the facility which should fix that problem.Todd W. | Overall Experience
Customer did not leave a comment.Keayra B. | First Impressions
Staff at the Flagstaff Uhaul location was fantastic! Excellent customer service; incredibly helpful, patient, informative, flexible… ten stars!!! Shout out to Caleb and Kyle! Thank you!Nancy C. | Online Move In
Thanks for finding and suggesting a reasonable space to accommodate my things. Pleasure to do business with you.Deeikee W. | First Impressions
Customer did not leave a comment.Kathy M. | Overall Experience
Customer did not leave a comment.Rachel F. | Overall Experience
I had an excellent experience yesterday. The woman at U Haul who rented my storage space could not have been more helpful and friendly. I am 72 and she found a space that was more convenient for me and spent much time in explaining the storage and facilities. I strongly recommend the Flagstaff U Haul!Jennifer P. | First Impressions
We had our storage unit for 6 years and had excellent service at all times.TAMERA W. | Overall Experience
Unit was described as 5' wide x 10' long, 6' high. Upon entering the unit, the fire suppression pipes running through the top of the unit effectively reduce the usable space to just over 5' tall. This unit (potential renters should be advised of this before renting and units like this should not be rented for the same price as a unit that has full use of a 6' ceiling.Wendi M. | First Impressions
Uhaul employees were easy to work with and helpful!! Storage unit was clean. Highly recommend.MELISSA R. | Overall Experience
My rent went up year after year , why? Nothing better happened as far as my space was concerned. The facility wasn't improved. Nothing changed in 5 years except my rent went up.Candace K. | Overall Experience
All of the staff were super friendly and helpful with my storage unit. Also, when my key got stuck in my uhaul lock one of the staff fixed it . quickly and gave me a new lock for free. thank you!Travis L. | Overall Experience
Customer did not leave a comment.jane w. | Overall Experience
Customer did not leave a comment.Chelsea D. | First Impressions
Customer did not leave a comment.Chelsea D. | First Impressions
Rented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!Patricia A. | Overall Experience
Customer did not leave a comment.Kailey L. | Overall Experience
Customer did not leave a comment.Denise A. | Overall Experience
Marcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I’m so thankful and would definitely recommend this location to anyone.Shelley K. | First Impressions
Customer did not leave a comment.Tiffany O. | Overall Experience
Really appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn’t ask for it but was noticed struggling I guess. Thank you.Ruth L. | First Impressions
The storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.ALEXANDER W. | Overall Experience
The manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15.00 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk toCINDY R. | Overall Experience
Customer did not leave a comment.Terri D. | Overall Experience
Customer did not leave a comment.deborah d. | Overall Experience
Customer did not leave a comment.Terri D. | First Impressions
Customer did not leave a comment.Robert J. | First Impressions
Customer did not leave a comment.Debbie M. | Overall Experience
Customer did not leave a comment.William T. | First Impressions
Staff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I’m sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!Stephanie C. | Overall Experience
Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!rosalina l. | Overall Experience
I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.Sherry S. | First Impressions
Everything was fine! Thank you!La Keysha D P. | Overall Experience
This facility has always bent over backwards to help me with all my rental needs. Highly recommend themRichard H. | Overall Experience
Customer did not leave a comment.Cheryl B. | Overall Experience
Customer did not leave a comment.Blake C. | Overall Experience
They even cleaned the connection to the trailer.La Keysha D P. | First Impressions
We also have a storage unit in Anthem Uhaul. Have been pleased with bothDebbie M. | First Impressions
It would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.Kevin R. | Overall Experience
The assistant could have given clearer instruction on how to couple and uncouple the trailerPatrick M. | First Impressions
Customer did not leave a comment.Debbie P. | Overall Experience
Customer did not leave a comment.David B. | First Impressions
Customer did not leave a comment.John N. | Overall Experience
Customer did not leave a comment.rose d. | Overall Experience
Customer did not leave a comment.Juliana-Joy W. | Overall Experience
Two 7’ sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?Linda V. | Online Move In
The staff is always very friendly and helpful.gert m. | Overall Experience
Storage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged unitsAndrew L. | Overall Experience
Customer did not leave a comment.Natalie S. | Overall Experience
The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.Jonathan G. | First Impressions
Kathy has been excellent. Very understanding and accommodating. Thank you!Jermaine S. | Overall Experience
Rate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash handsGloria R. | Overall Experience
Very well treated at both ends, Boulder and Flagstaff.Neal R. | First Impressions
Online booking and check in were easy, facility was clean and easy to navigateJay L. | First Impressions
Very helpful staff. Check out was a breeze thank you Michellemichelle s. | Overall Experience
very accommodating for your needs.Rebecca J. | Overall Experience
Tom was very knowledgeable, helpful and friendly. Thx!TIMOTHY D. | First Impressions
Always ready to help. A great experience overall.John R. | First Impressions
I am very satisfied with the storage unit and the truck rental.David B. | First Impressions
Everyone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!Ohryn A. | Overall Experience
Kathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.Rebecca J. | First Impressions
Staff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.Cheryl B. | Overall Experience
Storage facility is excellent, staff is friendly and helpful.KARL N. | Overall Experience
Staff was wonderfulLinda B. | Overall Experience
Beyond happy with my experience Susie is amazing!!! She helped as much as she could and she’s the reason that makes you want to go back!!!Ruth L. | First Impressions
Excellent serviceGunnar M. | Overall Experience
Enjoyed the experience.bill f. | Overall Experience
Great experience throughout the process.Brian D. | Overall Experience
Friendly and hard-working staff, on the phone and in person.GEORGE P. | Overall Experience
OMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.Gloria R. | Reservation
The trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.Linda B. | Reservation
Thank youMANUEL G. | Overall Experience
I’ve never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.Sarah P. | Overall Experience
I am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.andragayle p. | Overall Experience
WAY too expensive and of course im required to use the most expensive lock you selljake k. | Overall Experience
There are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want isally r. | Overall Experience
Units are overpriced and then I’m told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can’t access my unit any time? Ridiculousjake k. | Reservation
Worked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.Victor R. | Overall Experience
Store building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and waitkarissa n. | Overall Experience
Good experience.Would choose U-Haul for futture moving & storage needs.Joshua G. | Overall Experience
The rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.Amy G. | Overall Experience
Saturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad newsFred f. | Overall Experience
I tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.christopher j. | Overall Experience
The staff was amazing!!!Samantha B. | Overall Experience
Terrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuffmarisa h. | Overall Experience
NALEE G. | Overall Experience
The staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!mike c. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!