Customer did not leave a comment.Jon A.
U-Haul Moving & Storage of Flagstaff
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Couldnt be better.NEAL W.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Nancy H.
All service was excellent.KATHRYN S.
friendly staff, great fast service and easy to rent from.ZACHARIAH P.
Customer did not leave a comment.KEITH F.
Customer did not leave a comment.RYAN H.
Customer did not leave a comment.JOSHUA S.
Excellent service upon arrival. No waiting, easy in and out. Thank you.Steven C.
The boys st the desk were great very hrlpful.Tyler T.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.Anton C.
Give customers the $50 discounts you promise them when you reschedule them 3 times. My bill was never discounted. Also, I returned the truck after hours and locked keys in the car when taking odometer picture. When I called for Safe Trip assistance, your agent could not find my order. They almost charged me for the lockout service. He thinks it was because I had already checked it in. But how could my name no longer be connected that truck? Makes no sense. If I returned it damaged, I'm pretty sure you would be able to connect me to that truck.Jason K.
Customer did not leave a comment.REUBEN S.
it was fine. I just dropped off the trailer.Alice D.
Customer did not leave a comment.Ryan Y.
Great van, great service, thanks everyone!NICHOLAS S.
Not have rude staff. Customer service is out the door with you guys. I own a small business and would not tolerate my staff being rude to my customers. That's the problem... Uhaul is so big-you guys don't care.JOANNA A.
Customer did not leave a comment.April P.
Great customer service checking in and checking out!!!SHERRY S.
Customer did not leave a comment.PAUL F.
Customer did not leave a comment.DOUGLAS C.
My only complaint is that I was charged for a utility dolly, but I didn't use it. Yes, I did order it, but I didn't need it after all, and I mentioned to your associate that I didn't use it, the seal wasn't broken. I don't think I should have been charged for it, but it is what it is.Ray S.
very easy pick up and drop off, no waiting, very helpful in any information i needed. excellent pricing compared to penske.DAVID H.
Customer did not leave a comment.Daniel H.
Happy professional people. Caught the text message with images of vehicle condition and approvals a bit late since I didn't know it was coming. Good location. Efficient crew.ANDERS L.
Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!rosalina l. | Overall Experience
The gentleman that helped us were extraordinary really nice and very helpful. They did everything in their power to ensure we got exactly what we needed.Shelly A.
Customer did not leave a comment.Roy R.
Customer did not leave a comment.CHARLES W.
When I tried to call the location, after a few minutes I get routed to corporate - The people there were extremely off-putting and rude. The people at the Flagstaff location were very kind and accommodating. When I called, however, I simply asked the status of my Upod delivery and the person on the phone said, "So, what's your question?" Like I'm an idiot for asking, then said "It's in transit, could be now, could be 11:59pm" -- by calling the office directly, they confirmed it arrived and let me access it that day. I had to call three times to finally connect to a decent human that didn't treat me like a freaking moron for asking.James M.
Customer did not leave a comment.FRED C.
Customer did not leave a comment.JACQUILENE F.
Didn't catch either of the gentleman's names but everyone was super helpful made the transaction easy start to finish. Thanks, UHAUL guys!JUSTIN C.
Customer did not leave a comment.STEVE R.
I had an almost impossible time picking up via mobile but the onsite staff had me out the door and on the road in minutes compared to the process it was with the mobile pickup. Kudos to the rep who took care of me, someone should buy the guy lunch.Kelly D.
Customer did not leave a comment.JARED T.
Customer did not leave a comment.Serena S.
Customer did not leave a comment.Katelyn B.
Customer did not leave a comment.JUAN H.
Equipment reserved was â€œnot availableâ€.ROBERT S.
Customer did not leave a comment.TOMASINA Y.
Customer did not leave a comment.MARK M.
Very easy to return equipment. Helpful and courteous.THOMAS S.
I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.Sherry S. | First Impressions
Customer did not leave a comment.Shannon L.
Customer did not leave a comment.errol B.
Great service and appreciated all the great employeesTravis M.
Customer did not leave a comment.Kody B.
Customer did not leave a comment.SHANE H.
The phone reservation went great. Had no issues with the pickup or drop off. I like that I can pick up at 7am.Randy C.
I came in late Saturday, I had been driving during a snow storm from Colorado to Arizona. My car was practically frozen to the trailer. The team that was working there worked for 30 minutes to try and get my car off, and they did!Garrett H.
Outstanding service and fast, especially the girl who help me. She was from globe, AZ, therefore I knew I was being told everything about service I was getting. Very experienceWILSON A.
Customer did not leave a comment.George C.
Customer did not leave a comment.Christopher T.
Counter staff had a horrible attitude, that is unless you are a regular they seem to be treated as every customer should be.MICHAEL D.
Everything was fine! Thank you!La Keysha D P. | Overall Experience
Customer did not leave a comment.LAUREN G.
This facility has always bent over backwards to help me with all my rental needs. Highly recommend themRichard H. | Overall Experience
Customer did not leave a comment.Cheryl B. | Overall Experience
Wonderful people and service.Luis L.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.jesse H.
Customer did not leave a comment.Blake C. | Overall Experience
Customer did not leave a comment.Jordan V.
Please see that the computers are up to date and there are no double charges as in my case today on returned to this location. Thank you., Over all its always a plus to rent from this point.JOSE M.
Customer did not leave a comment.sharon H.
Nothing, the employees and management were a delight. Maybe Christmas bonuses?Taylor L.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Orville W.
Customer did not leave a comment.JASON H.
Customer did not leave a comment.WILLIAM T.
Allow me to reserve a rental online for longer than 24 hours.Dan S.
Customer did not leave a comment.CONDE S.
Our experience with your company was exceptional!DAVID P.
Customer did not leave a comment.John A.
After hour drop off was safe with plenty of lights and cameras.SILVIO G.
Excellent customer service, safe, extremely good service! Friendly!Rhea M.
I used 24/7. Was annoyed having to take all those pics in the cold and the dark. Besides, I'm guessing you don't trust customers' input and check gas gauge, mileage and condition regardless.Mark S.
Customer did not leave a comment.Emily B.
Customer did not leave a comment.Elias M.
Customer did not leave a comment.Ronald S.
Excellent customer service, easy, smooth rentalJACQUELYN A.
I waited in line for 16 minutes to get my truck. I thought that was terrible and wished that I has choosen to use the app to get my truck. I feel like there should be more staff available at check in.Joseph E.
Clean outside windshield and windows. Inside tuck was clean.Teresa D.
Awesome friendly service from Nigel and the gal at drop off!TRISTAN K.
Help was greatJAMES N.
Nigel was awesome during the rental.mark M.
They even cleaned the connection to the trailer.La Keysha D P. | First Impressions
Said no to recommending only because I would never trust U-Haul to get it right.JAY O.
Customer did not leave a comment.Robyn W.
Customer did not leave a comment.Josh R.
Customer did not leave a comment.Jayme D.
The Lady owner? Was able to work out my needs promptly and kindlykaren C.
They did a good job.RYAN C.
Pick up rental, allowed to tow your own trailer, is a great offering. Worked out perfectly.Karl E.
Customer did not leave a comment.Curtis R.
Customer did not leave a comment.VERA S.
Very nice and professional staff. No improvement needed.PETER D.
Customer did not leave a comment.CHARLES F.
The windshield was filthy. Everything else was satisfactory.ALBERT G.
In and out in about 10 mins.. The staff were attentive and friendly.ANDREW M.
Windshield had not been cleaned. My only complaintERNEST B.
What's the point of online pickup if it takes forever and you have to go inside to talk to someone anywayJordan D.
We also have a storage unit in Anthem Uhaul. Have been pleased with bothDebbie M. | First Impressions
It would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.Kevin R. | Overall Experience
The assistant could have given clearer instruction on how to couple and uncouple the trailerPatrick M. | First Impressions
Customer did not leave a comment.Debbie P. | Overall Experience
Customer did not leave a comment.David B. | First Impressions
Customer did not leave a comment.John N. | Overall Experience
Customer did not leave a comment.rose d. | Overall Experience
Customer did not leave a comment.Juliana-Joy W. | Overall Experience
Two 7’ sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?Linda V. | Online Move In
The staff is always very friendly and helpful.gert m. | Overall Experience
Storage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged unitsAndrew L. | Overall Experience
Customer did not leave a comment.Natalie S. | Overall Experience
The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.Jonathan G. | First Impressions
Kathy has been excellent. Very understanding and accommodating. Thank you!Jermaine S. | Overall Experience
Rate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash handsGloria R. | Overall Experience
Very well treated at both ends, Boulder and Flagstaff.Neal R. | First Impressions
Online booking and check in were easy, facility was clean and easy to navigateJay L. | First Impressions
Very helpful staff. Check out was a breeze thank you Michellemichelle s. | Overall Experience
very accommodating for your needs.Rebecca J. | Overall Experience
Tom was very knowledgeable, helpful and friendly. Thx!TIMOTHY D. | First Impressions
Always ready to help. A great experience overall.John R. | First Impressions
I am very satisfied with the storage unit and the truck rental.David B. | First Impressions
Everyone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!Ohryn A. | Overall Experience
Kathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.Rebecca J. | First Impressions
Staff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.Cheryl B. | Overall Experience
Storage facility is excellent, staff is friendly and helpful.KARL N. | Overall Experience
Staff was wonderfulLINDA B. | Overall Experience
Beyond happy with my experience Susie is amazing!!! She helped as much as she could and she’s the reason that makes you want to go back!!!Ruth L. | First Impressions
Excellent serviceGunnar M. | Overall Experience
Enjoyed the experience.bill f. | Overall Experience
Great experience throughout the process.Brian D. | Overall Experience
Friendly and hard-working staff, on the phone and in person.GEORGE P. | Overall Experience
OMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.Gloria R. | Reservation
The trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.LINDA B. | Reservation
Thank youMANUEL G. | Overall Experience
I’ve never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.Sarah P. | Overall Experience
I am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.andragayle p. | Overall Experience
WAY too expensive and of course im required to use the most expensive lock you selljake k. | Overall Experience
There are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want isally r. | Overall Experience
Units are overpriced and then I’m told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can’t access my unit any time? Ridiculousjake k. | Reservation
Worked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.Victor R. | Overall Experience
Store building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and waitkarissa n. | Overall Experience
Good experience.Would choose U-Haul for futture moving & storage needs.Joshua G. | Overall Experience
The rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.Amy G. | Overall Experience
Saturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad newsFred f. | Overall Experience
I tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.christopher j. | Overall Experience
The staff was amazing!!!Samantha B. | Overall Experience
Terrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuffmarisa h. | Overall Experience
NALEE G. | Overall Experience
The staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!mike c. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!