Customer Reviews for U-Haul Moving & Storage of Florissant

2,673 reviews

1800 N Hwy 67   Florissant, MO 63031
(Corner of New Florissant and Lindbergh)

(314) 837-2227

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(314) 837-2227

1800 N Hwy 67
Florissant, MO 63031
(Corner of New Florissant and Lindbergh)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Desiree R. 
Rating:
5.0

Nothing, everyone there was very nice. The place was clean and organized. I would use them again for my moving needs.

Jamie H. 
Rating:
1.0

Have at least half a tank of gas in the u haul. When I received the u haul it was nearly empty so I payed $80 for gas on a 1 way trip . I also did a online request for the u haul the total came out as 119 but when I got to the location they tried to charge me 229 (extra 100 for a deposit of some sort) & 10 more for an unexplained reason. I also payed for a queen size mattress cover that I did not receive & when I asked about it the guy said he has to charge me for another.

Kendale C. 
Rating:
5.0

Customer did not leave a comment.

Speed T. 
Rating:
5.0

Andy and his staff were very helpful with our truck rental. Super quick and easy

Cody M. 
Rating:
5.0

Customer did not leave a comment.

Britney P. 
Rating:
1.0

Besides the fact that I locked the keys in the unit and I did not know that the insurance that I purchased did not cover that and I was never offered the opportunity to pay $5 to add that coverage. I paid $143 to unlock the unit to get it returned by the 3:00 pm deadline. When I went to return the unit, the employee was very unprofessional. he was aggressive, and he was yelling and pointing at me very violently. His body language and delivery of information were hostile. He insisted that I was told about a link to follow and that I did not put gas in the truck. When I got in the truck, there was barely enough gas for me to make it to the highway. This was the worst experience of my life.

SHERWANDA M. 
Rating:
5.0

Customer did not leave a comment.

Arthur K. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY D. 
Rating:
1.0

Tried to overcharge. Better service

Kelis C. 
Rating:
3.0

I would recommend the location because it's within city limits. The truck was not well maintained. It sounded like it wanted to stop at any minute. Also, you can make sure that the people that work there provide good customer service because they sounded like they were answering their home phone.🙄 I am still waiting on my refund for not using the dolley. Please advise. Thanks

Tannyetta H. 
Rating:
5.0

Customer did not leave a comment.

Suzannah V. 
Rating:
3.0

I would recommend the location based on equipment, convenience and cost only. Please ensure all staff are courteous and professional. The young man who checked me in to pick up my truck from the start of his interaction handled me like I was an inconvenience to is time.

Charlotte B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN G. 
Rating:
5.0

N/A

Kanedra T. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

Our truck was given to us with 1/4 tank of gas. No one told us that it wasn't full. Our estimated mileage was 134 miles round trip…my husband assumed the gas gauge was broken/incorrect. The truck ran out of gas on the way back to drop off with my with husband driving and my daughter with him. He planned on filling up near the drop off. He also put 1/2 tank in when we only needed 1/4. Luckily MoDot was around to get them back on the road.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Tatiana G. 
Rating:
5.0

Customer did not leave a comment.

robert U. 
Rating:
4.0

Customer did not leave a comment.

Pam S. 
Rating:
5.0

Customer did not leave a comment.

LYNNETTE D. 
Rating:
5.0

Customer did not leave a comment.

Mia J. 
Rating:
2.0

The guy that helped us was less than friendly. No personality, and seemed distracted. Didn't explain anything. You could tell he was only there for the paycheck. I needed another trailer, they popped up, but, I'm going to another facility because of my experience there

Terri W. 
Rating:
4.0

Customer did not leave a comment.

DWAYNE T. 
Rating:
5.0

Customer did not leave a comment.

Johnny L. 
Rating:
4.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
4.0

1) Ensure representative completes reservation process so that confirmation is received. 2) Ensure representative completes close out so that you don't call me looking for the truck that is on your lot.

Robert H. 
Rating:
5.0

Have gas in the truck. It was empty with light on. Had to go right to gas station 😞

Michelle W. 
Rating:
5.0

I had no issues with renting and returning the pickup truck. The entire transaction went smoothly

DEBORAH E. 
Rating:
5.0

Nothing , everything was great .

Rosa E. 
Rating:
4.0

Customer did not leave a comment.

Donald T. 
Rating:
4.0

Customer did not leave a comment.

SHIRNETT T. 
Rating:
5.0

Customer did not leave a comment.

Jillian M. 
Rating:
5.0

Customer did not leave a comment.

karla P. 
Rating:
5.0

I used your movie help Option and chose G &S moving. They were horrible. I told them I had five TVs and one was in the basement and I had two sets of bunkbeds that need to be taken down and put back up. I paid for eight hours of work. I watch one take the bunkbeds down while the other one held the bag for the screws. For $720 I would've helped the bag for the screws. They did not move my entire house they only moved about 75% of my house. They informed me they do not stack furniture after I had purchased a 26 foot truck so they only utilized 50% of the truck and even admitted that they loaded it wrong.. When they move the furniture to the new house, they left the bunkbed sitting on the floor and did not put them back together and told me it was self-explanatory that I could do it myself which is not what they told me in the beginning or they would never have gotten a job. They moved zero of my TVs because after they got there they said oh we don't move TVs but on the phone they agreed to everything. They were extremely slow and would not worth $90 an hour. I might've given them $200 for the day for effort but not 720. They demanded the code so I had to give them the code but they did not finish the job. They didn't even come close. Please stop promoting these people because they are horrible. I feel very very ripped off

MYRA N. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA W. 
Rating:
5.0

Keep it up

Roland R. 
Rating:
5.0

Customer did not leave a comment.

Ernestine L. 
Rating:
4.0

Customer did not leave a comment.

doneta L. 
Rating:
1.0

I did not know that I had to check in there. Not enough information about Saint Louis U-Haul process. Had no clue that all items need go off the truck. And plus, my helper never showed up! He called 4 hours later saying he over slept. So. It took 4 hours to empty the van.

Pamela J. 
Rating:
4.0

The check out process is relatively easy. Checking back in after a branch is closed is more cumbersome. I understand the need for the photos and questions, however, it I would not have felt comfortable doing all of that had it been dark (or cold) out.

Tina S. 
Rating:
4.0

Thank you

Betty W. 
Rating:
3.0

Put up instructions on how to do something around locations so we don't have to rely on associates/YouTube.

Justin P. 
Rating:
4.0

Customer did not leave a comment.

Dominique P. 
Rating:
5.0

Customer did not leave a comment.

NAYESHA C. 
Rating:
1.0

I received the rental truck with the gas tank empty, and told the guy who check me out and he told me to bring it back like i took it. So I was charged for fuel.

QUENTIN S. 
Rating:
5.0

Customer did not leave a comment.

tim B. 
Rating:
1.0

Honor online reservations without hassle. The system allows you to reserve what you need, then like bait and switch, you have an employee call to tell you that you can have it for less time only a day or two before the reservation date. This is so you can try to rent it again- greed. This inconveniences the customer who has already made plans, causes unnecessary stress, and creates hostility. This is the third time it's happened to us in a year. Figure out how to get the system to reflect what you truly have or stop online reservations. It isn't the right way to do business. And, you had plenty of trucks when returned it each time, so no one was waiting urgently to drive away for another sale.

DARRYL S. 
Rating:
5.0

Andy has built a great team. My third time renting a uhaul from you guys cause your consistent and reliable.

Severio N. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Great experience...great people..very helpful and nice.

CARLA D. 
Rating:
5.0

Nothing

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Christina Z. 
Rating:
5.0

Customer did not leave a comment.

Sarah E. 
Rating:
5.0

Great service, #ONE ❤️❤️❤️❤️

Larry M. 
Rating:
1.0

They charged me an extra day even though I returned it the same day but after they closed

Justin W. 
Rating:
5.0

Josh was very helpful and making sure the truck was set up and ready to go for me.

paulette P. 
Rating:
5.0

I appreciate the customer service from the employees...thank you!

Myron G. 
Rating:
5.0

Customer did not leave a comment.

DARYL J. 
Rating:
5.0

Customer did not leave a comment.

Carolyn F. 
Rating:
5.0

Ur good

Eddie B. 
Rating:
1.0

Staff was new and not trained. Took a long time. Only one seasoned worker could help. I was over charged from the quote I received.

Crystal D. 
Rating:
4.0

Pick up and drop off was easy. Several website glitches so reservations were made and cancelled unknowingly and pick up point was also changed. Glad I happened to call UHAUL 800# the night before. Also, I like having a paper contract to look at, especially when traveling across country with spotty cell service. I didn't get any paperwork at all... not even by email or text.

Romanda F. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Overall experience was very good. The initial check out went well although the rep was in a hurry to complete the transaction. The trailer worked as expected but the tires were severly under-inflated and required on site inflation. The return reps were fantastic…

brian S. 
Rating:
5.0

Customer did not leave a comment.

Brody H. 
Rating:
5.0

Fast and easy check in after I arrived.

jerry C. 
Rating:
5.0

Customer did not leave a comment.

Angela Y. 
Rating:
5.0

Joe, who has helped and heard me out was very helpful and understanding and put in a formal complaint for me. He was nice and very professional I appreciate employees like him.

Brody H. 
Rating:
5.0

Customer did not leave a comment.

sheldon H. 
Rating:
5.0

My experience with U-Haul in Florissant has been professional and accommodating. The service I received was of high quality from the phone call to reserve the U-Haul, the signing of the contract, with a totally different person and also when I delivered the U-Haul at the end of the day. I would use there service again and in this specific location.

ALESIA M. 
Rating:
5.0

No wait time

robert J. 
Rating:
5.0

During the days of covid and even after the days of covid I've been really critical of customer service and the cleaning is a facilities and this is a rare chance to brag about a company that seems to be really good with customer service and keeping their equipment in the facility clean, kudos to This Crew keep it up

Shawn W. 
Rating:
3.0

Customer did not leave a comment.

Clarissa C. 
Rating:
5.0

Customer did not leave a comment.

MAIYA B. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Lauren F. 
Rating:
4.0

Customer did not leave a comment.

SUSAN E. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

JENITTA W. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Schuyler M. 
Rating:
5.0

The guy who helped me check out was good. The guy who did the final walk through was awesome.

AUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
2.0

Truck was not. Lea. On the inside of the cab.

Sheldon H. 
Rating:
4.0

Customer did not leave a comment.

Sheldon H. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Best service ever

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Darius C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Very professional and was very prompt with service.

Courtland R. 
Rating:
5.0

Customer did not leave a comment.

EMANUEL S. 
Rating:
5.0

Customer did not leave a comment.

Diane P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
3.0

I received an empty fuel tank with a dirty bad unit, feels like costumers have to take care more of your business than you guys, pat attention on details!

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Bhrandon B.  |  Overall Experience 
Rating:
5.0

Clear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.

Megan O.  |  Overall Experience 
No reviews have been submitted for this location.

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