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Samuel MCustomer Reviews for U-Haul Moving & Storage of Florissant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was given the truck with less gas than I came back with but you gain extra gas
Vonda SThe guy that check me in was racist with a bad attitude I was trying to ask questions he turned away I feel like he has the worst customer service ever I will not return here because of him Not sure his name but it should show who rung me up that day he need another job
Latasha PReimbursement for unused mileage would be great!
Andre MThe truck cabin and cargo area was clean, had everything we requested and the truck ran smoothly. The woman who assisted us clearly hates her job and was pissed during the entire transaction. The key to the truck couldn't be located and she muttered under her breath "not my monkeys, not my circus". The interaction was very awkward and not professional.
Darrel HThere was a computer glitch where I had to insert my card four times, however; that wasn't you all fault Everyone was kind & accommodating.
Tina CAll went well
Calvett FDue to staff
ALYSSA TEverything Was Great❗️
carmen gContinue doing a great job
LEON GPlease put a rubber or foam protector on the 6x12 opening (underneath the top of it where it's lower than the ceiling inside). People keep banging their head on it.
Jonathan PThe Gentleman that runs the place (Andy), is awesome! Prompt, customer oriented, knowledgeable and went the extra mile to make sure the equipment was ready to make my moving experience as smooth as possible. In talking to, he has been there for several years, and it shows! Take care of him, he will keep me and others coming back anytime there is a need!
Bryan TThe headlights were aimed up in the sky, not on the road to see where I was going.
Curtis HKeep it as it is, very curtious and helpful with the service!
WALKER SService rep went above and beyond!!!
Sherry DThe guy that was at the U-Haul place on Lindbergh in Florissant that waited on me was very snappy..I’m trying to get an understanding as to why my rental was so high and he was getting an attitude. I had the truck for 4 days but ask for an extra day for which he gave me but realized that I did not need the extra day but he charged me for the extra day anyway! So, I asked for the manager but he wasn’t there stating that he’s gonna tell you the same thing! (Me, saying that’s fine as long as I talk to him and hopefully he’s more pleasant)
DONIA HVery poor customer service from the manager Andy, he was rude and lied to me about store policy related to gas reimbursements. His staff was more knowledgeable than him. All the trucks had zero gas at pickup.
Taryn MCustomer service was great when I picked it up
Kenneth WThey accommodate us when we need changes.
Larry HThe lady driver was excellent! We had tons of blankets. Thanks so much.
Alona DEvery time we rent here it is a good experience. The Associate at the counter is the absolute best! She knows her stuff and handles all situations professionally.
Tina Si ordered a dolly and it wasn't in the truck so I had to go back and get one.
Lisa MWhen I got the truck I told the lady I was going about 100miles round trip to Belleville, IL. But I guess she didn’t do that so I had to pay an extra $40 something dollars
TERENCE GEverything was great here. The only thing I would recommend is when they send out the receipts that it shows what was paid not just a zero balance.
Toni CWhen reserving a Uhaul rental from this Florissant location, make sure it the on N. Hey 67, not West Florissant location. The front desk worker had to delete my reservation and made the corrections quickly. Everything went smoothly from checkout to check-in. I can't remember his name, but a big Thank You for making my rental van used for our weekend event a success getting big items moved to event location.
Diane PThe rental was quick and easy. The service was bad. Both employees were bitter and complaining about another experience. They were not engaged. The team member that handled my rental did not explain anything about the process. He just handed me the keys and sent me on my way. I did not feel the least bit valued.
Chad BGreat job
Georgezella HGreat service
Tamaria MGreat experience
MELVIN PDespite being the only person in the store, the young lady that assisted me worked diligently to make sure everyone was helped. I forgot her name, but she did a great job helping everyone.
Brian KEasy, fast, and friendly service.
Jacqueline WTell the Customer before they leave your premises to take picture and survey the vehicle instead of texting them these instructions after they've left.
Glendella WDefinitely a tight lot for maneuvering a trailer back on top the lot and the entry to the lot is not very clearly identified. But overall above average.
DIEGO MEveryone was healthful. The equipment was easy to handle.
Rose BHave more staff available to attend 7am. One person was doing everything.
Brandon MI think the service and equipment was 10 out of 10, the best Uhaul in North County St Louis by far. I appreciate Valor B. simply asking me, was everything okay for you.
CLINTON Cvery helpful and very friendly
brandon gNothing
LAKISHA LThe team at U-Haul was very friendly. I really appreciate that great service thank you.
walter pEverything was efficient and good customer service. Easy after hours return step by step process online. This location has always been pretty good and reliable.
Ollie Sgreat experience, very friendly. thank you
paul cThe gentleman that work that store deserve a raise. They are very hardworking and I appreciate them for accepting last minute reservations. This location always serves me well.
Toni CGreat response and helpful!!!
LESTER CAndy was working by himself which means it took a while for him to get through all of the customers at 7:30 on a Saturday morning. But he got through it.
Maurice BAndy was great to deal with!
Joseph EOur family has been using this location since 1994. Convenient having this location within 2 miles and in my neighborhood.
Diane PVehicle reliability in store wait times
TERELL BI was given the wrong drop off point but luckily, the final drop off was not far away. I was told by the one who told me my drop off location that I might get a refund for bringing the truck back early. But, no luck. The truck did have great features.
Ruth MImprove your computer system. Sometimes there are glitches and we have to wait longer than expected.
Phyllis WVan was dirty, tank was almost empty and there were fast food receipts along with a large mug indicating it had not been serviced before we took possession. My card was charged an extra $39 because they said it wasn’t returned the same day which was so not true! I’m waiting for my refund that they should not have taken in the first place.
Carolyn MEverything was excellent! Effortlessly and I am truly appreciative
Lisa oIf someone estimates the Miles and don't get past the estimated miles can your representatives pls let the customers know cause for that.
SOSPETER HClear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.
Megan O | Overall Experience