Customer Reviews for U-Haul Moving & Storage of Florissant

2282 reviews

1800 N Hwy 67   Florissant, MO 63031
(Corner of New Florissant and Lindbergh)

(314) 837-2227

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(314) 837-2227

1800 N Hwy 67
Florissant, MO 63031
(Corner of New Florissant and Lindbergh)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I can't think of a thing. Everyone we had contact with was friendly, professional and efficient. They got us in and out. The truck was clean and was easy to drive.

karen L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Very flexible with our requests

Melba B. 
Rating:
5.0

Equipment was in good shape, speedy check-in, they insured everything was hooked up properly for maximum safety.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Sheena R. 
Rating:
4.0

Customer did not leave a comment.

Alexandra H. 
Rating:
5.0

Customer did not leave a comment.

Dana J. 
Rating:
5.0

For me nothing at this time

Sharon D. 
Rating:
5.0

Customer did not leave a comment.

Starlette W. 
Rating:
5.0

Customer did not leave a comment.

Deneen T. 
Rating:
5.0

I believe that u haul is constantly improving their services on demand which is outstanding

WILLIE J. 
Rating:
1.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Continue to give excellent customer service to all customers.

Michael M. 
Rating:
1.0

The Male working the counter has a big issue with being rude , and dominant. If he treats me like that again, he'll be knocked the fuck out and put in the back of one of your U-Hauls.

David T. 
Rating:
4.0

The people here were very professional and I was only there a few minutes.

Stanly W. 
Rating:
5.0

Very friendly and quick

Kevin B. 
Rating:
1.0

We had reserved a appliance dolly two weeks in advance; upon arrival we saw plenty of appliance dollies, even after we paid for our contract. But in the time we paid to the time our truck was pulled up for our inspection all of the appliance dollies were rented to "walk-in" customers right out from under us. We had to go to 3 different U-hauls before we got one and they were horrible about giving it to us. Very bad experience. We couldn't do the move without that item. Other than that mishap things went well - just put your hands on equipment you need when you arrive and don't give it up if you had reserved it.

Joshua B. 
Rating:
5.0

Everything went smooth...

Robert S. 
Rating:
3.0

Quote me the correct price!!!

ROCHELLE H. 
Rating:
3.0

The two young men was very nice and friendly.

Tina T. 
Rating:
3.0

Customer did not leave a comment.

andrea S. 
Rating:
5.0

Customer did not leave a comment.

Joshua U. 
Rating:
5.0

Stay focused stay steady.....OUTSTANDING

Calvin F. 
Rating:
4.0

Customer did not leave a comment.

LISA B. 
Rating:
4.0

Customer did not leave a comment.

Tonya H. 
Rating:
4.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Nothing. I was well pleased with everything!!!

Garry H. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
Rating:
4.0

Customer did not leave a comment.

Brandi R. 
Rating:
3.0

Send me a receipt faster. Ended up paying $21 for fuel because employee jacked up the paper work. And I have not received my deposit back. Just pay attention of what they charger you and always get a receipt right then and not rely on them to email u one

ELDREN J. 
Rating:
5.0

Continue to meet customers demand

Willie J. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
4.0

Great service.

Patrick S. 
Rating:
3.0

Customer did not leave a comment.

Yancy L. 
Rating:
5.0

Customer did not leave a comment.

Latasha J. 
Rating:
4.0

N/A

LISA C. 
Rating:
5.0

Truck I rented WAS very clean. BUT it made a terrible whining noise when motor was accelerating in 3rd gear. Also, sluggish response from accelerator pedal. Staff was VERY professional, efficient, and helpful.

Stephen G. 
Rating:
3.0

Customer did not leave a comment.

TERRELL D. 
Rating:
3.0

That truck was terrible make sure before you rent to anyone please go for a test run on the highway first..

Tywanna B. 
Rating:
2.0

Very poor customer service.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Eddie S. 
Rating:
3.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Cashier was very friendly, professional, and knowledgeable.

MARLO K. 
Rating:
3.0

Customer did not leave a comment.

LANITA Y. 
Rating:
3.0

Customer did not leave a comment.

LANITA Y. 
Rating:
3.0

Customer has just fine no complaints.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Jamie W. 
Rating:
4.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Staff was very nice

Marjorie J. 
Rating:
5.0

Customer did not leave a comment.

Fredrick N. 
Rating:
5.0

Customer did not leave a comment.

Carol K. 
Rating:
4.0

Ask if Trucks or running ok !!! Thanks not shifting out of second properly.

Eugene M. 
Rating:
3.0

A bit more attention to detail. I was told the fuel tank was 7/8ths full. It wasn't. It was less than 3/4 full. I had also ordered moving pads. They weren't in the truck. Thankfully, upon returning the truck, the agent, now a different one than the first inaccurate one, discounted my bill to reflect this. Otherwise it would have been a five-star experience.

Dennis M. 
Rating:
5.0

Excellent customer service from start to finish

ANTOINE B. 
Rating:
4.0

Allow customers to use their insurance.

Tameka B. 
Rating:
5.0

Somehow advertise that checking in the night before his very very worthwhile.

Joseph C. 
Rating:
3.0

First of all there's too many texts you have to respond to. I missed one of the texts for the gas and end up spending 15 dollars in additional gas. The salesperson told me the tank was on full. When I was coming back with the truck I noticed the tank needed to be filled up I only drove 16 miles total. Needless to say I'm out 15 dollars because she told me the truck was filled and it wasn't

SHELDON H. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
3.0

When I entered the facility, there were 2 people at the counter. I asked for a face mask for my brother, and the guy said, Wait ma'am. I repeated my question, because my brother needed to be inside to assist with the transaction. Once I received the face mask, and it was my turn in line, the one guy took the customer out to the truck, and the other guy refused to wait on me. When I questioned him, he stated- I have other things to do, You have to wait until he's finished with this customer, and walked into the back. His rudeness was not ideal customer service and I was very disappointed in how I was treated.

Kevin J. 
Rating:
5.0

N/A

Ronald M. 
Rating:
5.0

Make sure U-Haul is full of gas.

Ursula F. 
Rating:
4.0

Only thing missing was the dolly! Everything else was above professional! Thanks for saving my move St. Louis

Quintin A. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

RANDY J. 
Rating:
4.0

There was trash in the cab of the truck when I got in. Used Covid Masks. Also, I paid for 1 dozen furniture pads...you only gave me 6!

Andrew P. 
Rating:
1.0

Customer did not leave a comment.

Brandon B. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Katie B. 
Rating:
5.0

Customer did not leave a comment.

Darius B. 
Rating:
5.0

Great job I was very impressed

Louis I. 
Rating:
5.0

Quick and friendly

VALARIE J. 
Rating:
5.0

Very informative and professional. Clean site and equipment.

Elizabeth L. 
Rating:
1.0

Horrible service and you cannot call the store all calls go through corporate.

Kenneth D. 
Rating:
1.0

Customer did not leave a comment.

Melanie L. 
Rating:
5.0

Customer did not leave a comment.

Antonio T. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

DELBERT C. 
Rating:
4.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

TAMERRA T. 
Rating:
1.0

The Uhaul was dirty, it smelled of urine, and the window knob was broken. When first called to make the store aware of the issues they did not apologize at all. I had to tell THEM I'm bringing it back. When I got there they FORGOT what I called about, then went to the truck and said it doesn't smell of urine! Then said well we sanitize our trucks! What the hell does that have to do with someone pissing in the truck?!? It smelled like someone urinated all over it. I took it back and left. This is horrible customer service.

COURTNEY M. 
Rating:
2.0

The workers appeared very racist not even acknowledging me when I came into the store and very dismissive in both workers attitude towards me. I will never again go to this facility.

REGINA P. 
Rating:
4.0

Rainy day, truck had a leak and caused some boxes to be unsafe for moving.

Marilyn B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Good people

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Carey B. 
Rating:
5.0

Customer did not leave a comment.

Sheldon H. 
Rating:
3.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Everything went smoothly. Pleasant people to work with there. Will rent there again.

Stephen D. 
Rating:
5.0

Very friendly and pleasant experience. Workers very kind and helpful

Laura B. 
Rating:
5.0

The service was excellent.

Eddie W. 
Rating:
5.0

Nothing

ander M. 
Rating:
5.0

Clear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.

Megan O.  |  Overall Experience 
No reviews have been submitted for this location.

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